Customer Reviews for U-Haul Moving & Storage of Rundberg

4 599 évaluations

10125 N Ih 35   Austin, TX 78753
(N Of Rundberg)

(512) 973-9227

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(512) 973-9227

10125 N Ih 35
Austin, TX 78753
(N Of Rundberg)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Maybe upgrade to a newer truck.

MAHA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AXEL S.  |  Expérience générale 
Évaluation :
4

Overall the drop off location was great. However, when I received a call asking why I was late on Tuesday afternoon (after dropping of units Monday morning and being assured by the two gentlemen work “that all is complete”) I could not recommend this location. Likely an oversight but a substantial one to me.

SCOTT S. 
Évaluation :
1

The guy working behind the counter walked out of the office and toward the back of the building when I came in to have my car removed from auto transport.

CHAD S. 
Évaluation :
5

Camry was amazing. She was pleasant and had a wonderful personality and extremely helpful. The whole crew working at this location were amazing and helpful. Really appreciate the help they provided and excellent customer service!

BRIAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan H. 
Évaluation :
1

There was a minor mistake. The store recorded the gas as full tank. I didnt notice u til i got a bill but did look at the tank and it was half. no big deal. I was charged for 32 gallons of gas when we only drove 37 miles and had it for 5 hours and never let it run idle so absolutely no way the gas vs miles ads up. I called the office to explain the discrepancy expected a very simple correction to my bill and move on. they absolutely refused and blamed it on me for not checking the text i received. I got frustrated and my tone of voice certainly changed but i never said anything ugly just voiced my frustration and i got hung up on. I called back and got someone else and got same response blaming me and they would not refund and refused to address the concern at all. I asked to escalate to a manager they said my only option was calling 800-go uhaul. I did, waited 45 mins on hold and finally got someone and they were very nice and said they had to escalate to the store general manager and they would call me within 3 days. never heard from them and it has been over a week. absolutely unacceptable service and this remains unresolved. My next step is to go public kn google reviews and social media and I never do that and hate people who do but this has become so ridiculous I feel I have to bring this to the publics attention if uhaul doesnt solve this issue soon. its not about the money its about the principal of the matter that i was overcharged and then completely disrespected and then no one is dealing with it. one of the worst business experiences I have been a part of in a very long time. feel free to call me if you care to resolve. 512-734-7251 Dave

davis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ART R. 
Évaluation :
5

Great job by the staff!!

JIMMY G. 
Évaluation :
5

A+..... everyone is extremely polite and knowledgeable. They treated me great. I will come back to this store in the future and recommend it to other friends I know. Thank you very much!

james D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ezrael M.  |  Expérience générale 
Évaluation :
5

the girl was friendly

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAITLIN O. 
Évaluation :
5

Polite quick service

LISA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

Excellent customer service and easy pickup and return. Fortement recommandé!

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMED JAWAD E. 
Évaluation :
3

Clean the windows on your rental equipment!!!!!especially the front windshield and you need to work on customer service skills and how not to be so rude to customers.if we the customers don't rent your equipment then you won't have a job or paycheck

HEATHER H. 
Évaluation :
5

Bigger and visible sign for the key drop location other than that everything was perfect Specially how the front desk ppl treat customers friendly ( both the guy and the girl ) Thanks

HAMZA K. 
Évaluation :
5

It was fast and friendly! The girl that was helping me was very helpful and kind.

MUJHDA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOUIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL D. 
Évaluation :
5

Great service. The location was busy during pickup and return, but staff was professional, helpful and got us in out quickly!

LORA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Staisha K. 
Évaluation :
4

The truck had a low tire and I think it had a small leak. We had a lot of hard rain and I had 2 boxes get wet. Nothing in any of the boxes was leaking.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esther E. 
Évaluation :
5

Camary the Assistant manager was amazing! She was so helpful when I dropped off the trailer and then the next day when I returned the truck! She was the highpoint of my move especailly after the disaster at the pickup. She provided amazing customer service! I really appreciate her!

ROBERT K. 
Évaluation :
5

Camry is extremely easy to deal with as she is a consummate professional. I deal with attorneys all day and dealing with Camry was a breeze. Her knowledge and friendliness made this an easy experience for me.

PHILIP D.  |  Premières impressions 
Évaluation :
5

The staff at the location were beyond amazing and made sure the customers understood the process of using and returning the equipment. Only change I would ask for is the online process for a question to be added on how man seats needed for the truck so customers can make a better selection on truck needed.

Tavi I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL G. 
Évaluation :
5

Always get great service here. The guy that works the counter is super nice, patient, and fast. Thanks for making it a good experience!

RACHEL R. 
Évaluation :
5

Nothing the rep that helped me made the whole transaction easy and smooth from doing the paperwork, installing the tow trailer, and dropping it off he did a fantastic job.

Eric Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRENTON P. 
Évaluation :
1

My name is Joe Petrocelli I rented 2 trucks from 10 125 North IH 35 Ausin Texas 78753. When I returned the trucks I parked them in the same area we picked them up from, this made it so I had to walk past the service bays were I saw the checkout area though the window. I went through the door from the service area into the retail area to turn in the keys and get checked out. This is when a completley satisfied customer gets scolded by the manager, he told me that was an employee entrance and I was not to use that door. I said I'm sorry I did not see the sign, he said, THERE IS NO SIGN AND I SHOULD HAVE GONE THOUGH AN OTHER DOOR I then said maybe you should put up a sign so customers would know not to use that door, he said I'M NOT PUTTING UP A SIGN. I asked to speak to the manager and he stated he was the manager About that time another customer came though that same door. He refused to give me any paper work when I asked again he said I would receive an email, this has to be my worst experiance I have ever had at any retail establishment. I need a phone call by somebody in upper management before I post this on Facebook 512-784-3414

JOSEPH P. 
Évaluation :
1

Stop nickel and diming a customer for a truck in such poor condition.

Abin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Itzayana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABEL T. 
Évaluation :
5

Same here people were very friendly and helpful, i absolutely recommend this location!

CESAR R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAQUEL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARICELA J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Debra C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMON D. 
Évaluation :
1

Pickup was supposed to be 7AM, but the truck wasn't ready until 9AM. Even though I was standing outside the door, staff REFUSED to help me until 9AM. Customer service is a joke to on-site staff. Also, at pickup, the fuel gauge was on 1/4 of a tank full. Not knowing how much I needed to travel outside of Austin, I filled the tank... then I dropped it off FULL. Staff refused to even talk about the fact that I spent over $60 on gas for y'all's truck. Customer Service is a concept completely foreign to your staff.

Rebecca A. 
Évaluation :
5

Excellent location. Well staffed. Fast, efficient, knowledgeable and friendly service.

Everett W. 
Évaluation :
5

Super fast and efficient! Thank you!

Aubrey B. 
Évaluation :
2

Online booking showed mobile pickup was available. So I scheduled for 9 PM pickup. Received call at 7 PM that mobile pickup was not available. Had to wait till 9 AM next day for pickup. Ruined my plans and had to reschedule everything with my customer. Also, staff working there did not know that the Safemove plus insurance was quoted to me for $56 online, they kept on insisting it was not so and the correct price is $84. Not well trained staff.

NAUSHAD A. 
Évaluation :
1

I cannot at this time recommend uhaul to anyone I know at this point and time. For any type of rental or storage.

Jimmy H.  |  Expérience générale 
Évaluation :
5

I thought the truck came with a hand truck but mine didn't. It was difficult to move our things but we made the best of it!

DELOIS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETRIUS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janan k.  |  Premières impressions 
Évaluation :
5

there's nothing and wonderful services.

JOOIL M. 
Évaluation :
5

N.D.

Pam B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYRIANLLERY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Foundation f.  |  Expérience générale 
Évaluation :
4

This was the second place i had to call uhaul to find to drop off on a count of the place i was originally supposed to drop off was also closed early... with no phone number. Overall terrible experience... atleast Rhonda was very helpful on the phone helping me thru all this. Also glad the equipment worked

MEGHAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA G. 
Évaluation :
2

Hard to get to but don't think you can improve that.

PAUL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACK S. 
Évaluation :
5

Effortless rental return.

Glenn C. 
Évaluation :
1

Poor customer service and the equipment was not cleaned thoroughly the ramp had mud and rocks on it and made it a difficult time going up it

ANDREW JOSEPH F. 
Évaluation :
5

Customer service was amazing.

KIMBERLY P. 
Évaluation :
5

I rented quite a bit of trailers for my car projects. This was by far the quietest nicest trailer I've ever experienced. Good job guys thank you

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK D. 
Évaluation :
4

Good service. Very friendly staff. Way better then the Ben White location, that's the worst one in Austin.

Benjamin C. 
Évaluation :
5

You are great already 😊

LAWRENCE W. 
Évaluation :
5

I made the reservation for a different location and when the person called me to confirm, they did not mention that the UHaul trailer was to be picked up at a different location. That would have been nice to know and would have saved us some time.

DARRELL A. 
Évaluation :
5

Very efficient and pleasant customer service!

Alvin B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Naomi T. 
Évaluation :
5

Cheap but get you on the miles on the weekends

REBECCA M. 
Évaluation :
4

Lights went on the dolly seemed like electric short. Great customer service very nice people!

BRANDON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaKristy C. 
Évaluation :
5

Lisa was amazing!

MANU S.  |  Premières impressions 
Évaluation :
1

Make reservations mean something. I reserved a truck a week in advance and then planned my move (a major life event) with the generous help of friends whose time I booked in advance. Two days before my reservation I received an email stating my reservation had changed based on truck availability to a different location and for almost 4 hours later than the original time. Despite the inconvenience of losing almost half a day of moving time, I understood the nature of Uhaul's business model and was happy to roll with the punches. When I finally went to to the Uhaul location to pick up the truck, I was told there were no trucks available there, and my only alternative was to sprint over to a location almost 30 minutes away for a truck that was 15 feet instead of 26'. There were also no furniture pads available at either location so that was removed from my reservation. Uhaul let me down every step of the way with this move. An unbelievably bad experience. I will never use them again.

NICHOLAS L. 
Évaluation :
2

Only one of the employees was working hard and fast to support the customers in the store. The others were not making a very strong effort. Long wait times to check out the vehicle. Did not actually get the vehicle for the full time as they checked it out so late. Did not do a good job communicating. The vehicle itself had very soft brakes and I wasn't able to adjust the seat to a safe/comfortable position to drive. Worst experience I ever had with UHaul. Less likely to ever rent from UHaul, definitely would not recommend it to others.

TONI N. 
Évaluation :
4

The lady who checked me in was not the most polite. She was very robotic and did not have a lot of compassion. I simply wanted to confirm the closing time and she responded “we close at 7. We cannot change anything with this reservation. You are to return this by 5. If you do not return by 5 you will be charged a $400 late drop off fee” The question was to confirm closing time. Not to get “read” fine print in a contract. She was the weakest link.

CHARLES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER K. 
Évaluation :
5

No recommendations. They were awesome.

Carolyn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
1

The tires were going flat on me and I had to put air into the tires multiple times. The employee I spoke with said I wouldn't be changed a 3rd day as long as I brought it on my lunch. Some one please contact me at (702) 601-1907

Jeffrey D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet E.  |  Expérience générale 
Évaluation :
5

Keep up the good work!

Troy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETICIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GONSALO T. 
Évaluation :
5

The crew that run this place are great

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernesto P. 
Évaluation :
5

Pleasant experience!

ADRIAN A. 
Évaluation :
1

Extremely poor service at this location. I think the staff was drunk. She was not able to stay still and constantly laughed and joked with other staff members. Instead of assisting the customers, they were in inappropriate behaviors in front of the customers. When I return the trailer, the staff told me I will receive an email. However, I did not. The next day, I went to the store and found out that the staff never checked in my trailer. It was a horrible experience.

MEHMET O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRO T. 
Évaluation :
4

S.O.

JAMES T. 
Évaluation :
5

Looking at my bank account looks like I'm being charged twice and one is internet price and what they changed me at the store? I hope it's one or the other bc I dropped off truck way early.

REBECCA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LACEY O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICAHTAYLOR G. 
Évaluation :
1

They never checked my vehicle I rented back in, don't answer the phones, called corporate and they couldn't even get ahold of them. I had to waist my time and effort to go the next day after trying to call getting ahold of corporate and they couldn't get anyone to answer at the store. I should be refunded my charges and compensated for my waisted time and effort or just sue. Them not checking my vehicle back in was a breach of contract.

RHETT P. 
Évaluation :
3

If you know that most people move at the end of the month, have an extra cashier around near the end of the month. Is your competition that fierce that you can't raise prices enough to cover an extra hand? The better reviews from better customer service would likely bring in enough business to cover it. That said, the benefit of using the Uhaul was still well worth the price I paid.

Adrian P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ADRIAN V. 
Évaluation :
4

The key drop-off location was not easily visible. Please try to do something about it. It will be helpful to the people who are dropping after hours and improve Uhaul customer services. Merci!

A S M Raufur C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIKA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BERNARD F. 
Évaluation :
5

Perfect

jorge carlos m.  |  Premières impressions 
Évaluation :
5

Service is great.

MALLINEE S.  |  Premières impressions 
Évaluation :
1

Terrible experience! When I got to the Uhaul facility where I made my reservation, they told me my unit was no longer available. WHAT IS THE POINT OF A RESERVATION SYSTEM IF THE ONLINE RESERVATION IS NOT HONORED! I am lucky they were able to help me find another unit nearby although I am now paying more than I had initially intended to for a unit of the same size. Great staff, terrible reservation system. I am never recommending a uhaul storage unit to anyone and will never use uhaul storage or anything uhaul again. Moving is already a stressful experience, and finding out that the unit you reserved is no longer available when all your furniture is a truck in the parking lot is even more stressful . Awful, irresponsible, and unbelievably unreliable.

Leonel S.  |  Premières impressions 
Évaluation :
2

I felt like the haul truck was going to break down. Glad I was just going around the corner. But in the storage room needs better directions I got lost for the first time called for assistance nobody answer the phone neither time.

Mariah W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David b.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alyssa M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demetria S.  |  Online Move In 
Évaluation :
5

Just want to thank them for quick and friendly services.

LORENA R.  |  Premières impressions 
Évaluation :
5

Priceless!!!!!

Glenda M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONJE P.  |  Premières impressions 
Évaluation :
5

This place and location is awsome

TINA G.  |  Premières impressions 
Évaluation :
5

The tornado experience was horrible and sad. We had 3 unit's effected, but the staff was great about helping with the clean out/ damage. Staff has always been nice and helpful is why we have dealt with UHaul from day one! We are a UHaul customer for life! They accommodate us well with all our needs!

JOANNE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLY A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN R.  |  Premières impressions 
Évaluation :
5

I found the Rundberg location and found it to be safe and very clean and well maintain. Lisa Mitchell was extremely helpful and professional! I feel my belongings are safe!

Rosalyn J.  |  Premières impressions 
Évaluation :
5

No comment

Jeannette R.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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