Le client n'a pas laissé de commentaire.ROBERT B.
Customer Reviews for U-Haul Moving & Storage of Russellville
Pour nous contacter
Russellville, AR 72802
(Old K-Mart building)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Feel my possessions are safe at this facility.jay l. | Premières impressions
Le client n'a pas laissé de commentaire.LARRY R.
Le client n'a pas laissé de commentaire.MICHAEL K.
Every team member was just wonderful from start to finish. Absolutely great experience!Nichole S.
I rented a utility dolly and got a regular dolly was pretty upset I didn't get what I asked for. we had to move a 300lb fridge with a regular dolly, was not easyWilliam B.
Le client n'a pas laissé de commentaire.Timothy W.
Everyone is nice. First time had to try lift of the trailer myself I 62 the gal offer to help me I had to get her to help me. There heavier then they look. Getting off the ball was an issue .Leonard P.
Le client n'a pas laissé de commentaire.Marlon G.
Le client n'a pas laissé de commentaire.don s. | Premières impressions
The rental process was an overall excellent experience and we were impressed. The staff at this location are very customer oriented but you might need to add 1-2 staff members for this size operation.Clete D.
Le client n'a pas laissé de commentaire.NATALIA C. | Expérience générale
Le client n'a pas laissé de commentaire.JEFFREY P.
Le client n'a pas laissé de commentaire.Matthew H. | Online Move In
The workers at this facility were extremely courteous and very helpful.JOSEPH E.
Le client n'a pas laissé de commentaire.RICK G.
Le client n'a pas laissé de commentaire.STANLEY S.
I dont know if these guys could improve. Excellent customer service, very easy to reserve a U-Haul over the phone, and very easy pick up and drop off!KAYLA T.
Great Service!Whitney M. | Premières impressions
Not just did everything work well to do what we needed to do the guy who helped us was f***ing amazing he was very pilot and so good at informing us how to operate and use the equipment properly thank u very much (William rudder)JEFFERY M.
After turning our equipment in at the midland texas location it was after hours so I called them on Monday morning to make sure it was turned in properly. Woman I spoke with was supposed to call me back but totally blew me off. Never received a call back from u-haul that I was promisedWELDON M.
May want to inform customers, when explaining about how much fuel is expected back, that the E85 fuel type can be supplemented with lowest grade gasoline.Brent E.
Le client n'a pas laissé de commentaire.C S.
Niki was awesome .MARIA O.
Le client n'a pas laissé de commentaire.Kasey D.
Teach the customers about the difference in tow and haul... we thought the truck had a crappy transmission then found out it was in tow and when we switch it over it ran smoothlyCOURTNEY B.
Le client n'a pas laissé de commentaire.JULIE D.
Le client n'a pas laissé de commentaire.JAMES R.
Le client n'a pas laissé de commentaire.CHRISTOPHER T. | Premières impressions
Nothing that I could seeJustin W.
Le client n'a pas laissé de commentaire.Noah M.
Le client n'a pas laissé de commentaire.Amber S.
Le client n'a pas laissé de commentaire.Richard P.
Great customer service in AR. The one in Georgia wasn't that great!Daniel R. | Premières impressions
Le client n'a pas laissé de commentaire.Michael M. | Premières impressions
Have stuff together. I waited 2 and a half hours to get my keys and come to find out they lost the keys so they gave us keys to another truck with someone else's name. Then gave us a truck with empty gas. Then kept us waiting. We were suppose to pick up at 830 got there at 815. Didn't get our truck til 11. Awful experience. Thankfully lilie Adams came and saved the day by getting us a truckJames J.
Le client n'a pas laissé de commentaire.SCOTT M.
Le client n'a pas laissé de commentaire.Michael D.
The U Haul website advertises that you get 30 miles with the vehicle rental and then you pay $.79 per mile over that. I was not given the 30 miles with my rental. I feel all U Haul dealers should follow the same criteria because I was not aware of this until turning the vehicle in.Wendy L.
Two men were were at their desk but only Will was acknowledging people and helping customers as they came in. The other man simply sat and stared straight ahead and answered the phone. When I approached him to see if he could help me he said I would need to wait for Will. My wait time overall was 30 minutes. There was only another person ahead of me.JEAN F.
The equipment was damaged had to send in pictures, a representative was texting wanting the equipment back early because she reserved it to someone during our 24hour rental when I called to complain she hung up on meSTEVEN E.
Le client n'a pas laissé de commentaire.MARY M. | Premières impressions
Le client n'a pas laissé de commentaire.MARY M.
Ladys were rude/snappy with me and my mom at first and the hours are just inconvenient you guys should really try to let people have 24 hour accessKonnie M. | Expérience générale
Had a great experience, will rent again.Katrina H.
Nothing; I have rented here before, and I continue to be grateful fro your excellent operation.Roy S.
Le client n'a pas laissé de commentaire.Johnny F.
The customer service was horrible I think the lady's name was Lizzie she doesn't deserve a job with u haul she had a bad attitude from the moment I walked in the store needless to say we was both cursing each other out by the time I left it was very unprofessionalMikel C.
Le client n'a pas laissé de commentaire.Garrison C.
Ms.Lily in Russellville went above and beyond to male sure my needs were meet. So very friendly and helpful, highly recommend them.Phyllis R. | Premières impressions
Le client n'a pas laissé de commentaire.KELSEY S.
There wasn't enough uhaul available so I had to upgrade to a larger size/more money. It wasn't easy to return the vehicle after hours.Tehya M.
Le client n'a pas laissé de commentaire.GUNNAR M.
All employees were very polite and professional. The item rented was clean and in good condition.LEO G.
Really helpful people would definitely use againJEROME K.
Awesome Service and Reliable.Good CompanyWalter W. | Premières impressions
Le client n'a pas laissé de commentaire.BRENDA G.
Le client n'a pas laissé de commentaire.Al M. | Expérience générale
Very courteous employees. Overall a very great experienceBreck S. | Expérience générale
Le client n'a pas laissé de commentaire.Austin T. | Expérience générale
I really love these uhaul storage units. Check in was easy and convenient. There were carts ready for us to move in and the facility was clean and neat. It also feels very safe, and I love the comfort of knowing my items are protected.Alexis M. | Online Move In
Hands down the absolute worst customer service I've ever experienced. Donna was extremely disrespectful. They didn't stand behind their agreement and aren't held to quality standards that a business should be. I was informed that they do not listen to corporate office. They make their own decisions. The initial reason I used this company was a lack of two men and a truck in this area. They charged a cleaning fee when this truck required no cleaning but couldn't produce documentation of the cleaning that was needed. Awful business management.TAMMY S.
Quick, friendly, helpful service. Good equipmentPatricia A.
Le client n'a pas laissé de commentaire.Zion L. | Premières impressions
Le client n'a pas laissé de commentaire.Misty P.
Everything about the transaction was great. Had no issues. Very friendly and helpful.James M.
Le client n'a pas laissé de commentaire.Frederick R.
Le client n'a pas laissé de commentaire.LISA D.
Great experience and every person we worked with at this location was amazing!DARRAL G.
Nothing that I can think of. The staff was alot of help, made helpful suggestions and was very kind.NANCY D.
Very nice people the service was excellentRolando G.
Le client n'a pas laissé de commentaire.Garrett K.
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.Frankie P.
Le client n'a pas laissé de commentaire.Ruby C. | Expérience générale
It's good to experience such professionalism in the business world today.Ms Adams and her staff were extremely helpful and full of concern about my feeling secure that all of my family's possessions were safe and protected.Marvin R. | Expérience générale
The Russellville location is an excellent store. Although the call centers need much work. My call was redirected to an out of state call center, which got almost the entire booking WRONG. Wrong location, (how do you hear Paris when I said Russellville.?) Then the time was wrong. ( i stated 9am "when the store opens on Sunday) but was booked for 9pm.?? The store employees are wonderful and very helpful. This is my 3rd rental in 2 months. I will continue to use this store, but probably not the call centers.!Jo W.
Very good staff. Very helpful.Stephen C.
Great customer service, employee was very attentive and professional.Pha H.
Very easy to rent from. Might need another rep during busy times. Clean store and equipment.James H.
Staff was amazingly friendly and helpful.James R. | Premières impressions
Accuracy could be improved. I was initially told that extra mileage would be charged at 29 cents/mile, but later on the actual contract it said 40 cents/mile, which is a big differenceAniruddha C.
Very nice employees and very helpful. Couldn't ask for a better experienceChristopher K.
Le client n'a pas laissé de commentaire.RAYSHUAN V.
Le client n'a pas laissé de commentaire.ROBERT W.
Le client n'a pas laissé de commentaire.Timothy D.
CANT THINK OF ANYTHING THIS VISIT WAS AWESOMEBilly P.
Continue as you are!Marvin R.
Lilie and her staff were exceptionally helpful and very thorough in her explanation on all of the wire too's and how too's.Thank you Lilie!!Marvin R. | Premières impressions
Top notch experienceJOSEPH H. | Premières impressions
Top notchJoseph H. | Premières impressions
A second worker at opening.James C.
Make this location your example to be emulated by all your other sites.kurt H.
They need to get off their butts and give a little help...Scott M.
I was told 3 different prices on my truck rental. The woman that helped me on 12/7/20 was very rude. I have never experienced such poor service from uhaul and have used many times over the years. I will not use uhaul any longer I'm afraid after this experience.Matthew M.
Le client n'a pas laissé de commentaire.Karyn D.
Great experience! Everyone at the Russellville facility was very knowledgeable and helpful!Jerry H.
Le client n'a pas laissé de commentaire.Robert B.
The customer service representative was excellent - right person in this position.Julie N.
Le client n'a pas laissé de commentaire.Pedro R.
amazing new uhaul building. very clean and friendly staffJOHN-PAUL L.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.Tony R.
Le client n'a pas laissé de commentaire.JOSE R.
Le client n'a pas laissé de commentaire.kirsten C.
Le client n'a pas laissé de commentaire.Phillip B. | Expérience générale
These guys were great and really helped us on a short notice need for a trailer when our towed vehicle was damaged on the interstate. Merci!DAVID P.
The two lady's were very helpful and nice. The young man was rude all he was he could you have to wear a mask ack like we were crazy because I did not ware a mask. I have lung problem so I can not use one .he told me I had to wear a mask to come inJANET N. | Expérience générale
Lady was very rudeTimothy H.
New wiper blades.Kenneth S.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Janeese L.
I believe William was helping us at the time. Would just like to say he was a wonderful employee and made everything so easy and understandable! Will definitely come back here when we need one again!Amber O.
Le client n'a pas laissé de commentaire.joseph R.
Le client n'a pas laissé de commentaire.Carlos A.
Excellent service à la clientèleJERMAINE J.
Le client n'a pas laissé de commentaire.Donald R.
Le client n'a pas laissé de commentaire.Mark F.
Staff was very friendly and attentive. Great customer service!Clifton S.
Le client n'a pas laissé de commentaire.FRANK H.
Le client n'a pas laissé de commentaire.Roslyn B.
Le client n'a pas laissé de commentaire.Brandon Y.
Le client n'a pas laissé de commentaire.JANET N. | Premières impressions
I have used U-Haul many time over the years, I am 82 years old, and I think that this time was the best I have experienced. I know who to go to for equipment if I ever have need to again.FREDRICK S.
Le client n'a pas laissé de commentaire.Diane D. | Expérience générale
Le client n'a pas laissé de commentaire.Kaitlyn B. | Premières impressions
needs to open earlier so you don't have to unload in the steaming heat.Kathy M. | Premières impressions
The Russellville employees were amazing and very accommodating. The lady in Pine Bluff that rented the Uhaul truck was very rude and talked around me, even tho I was the one who rented the truck. I would NOT recommend the PB location. Great job Russellville !!!!!! Thank youCarrie W. | Premières impressions
Le client n'a pas laissé de commentaire.Greg H. | Premières impressions
Le client n'a pas laissé de commentaire.Frank M. | Premières impressions
Le client n'a pas laissé de commentaire.David F. | Premières impressions
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