It's good to experience such professionalism in the business world today.Ms Adams and her staff were extremely helpful and full of concern about my feeling secure that all of my family's possessions were safe and protected.Marvin R. | Expérience générale
U-Haul Moving & Storage of Russellville
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The Russellville location is an excellent store. Although the call centers need much work. My call was redirected to an out of state call center, which got almost the entire booking WRONG. Wrong location, (how do you hear Paris when I said Russellville.?) Then the time was wrong. ( i stated 9am "when the store opens on Sunday) but was booked for 9pm.?? The store employees are wonderful and very helpful. This is my 3rd rental in 2 months. I will continue to use this store, but probably not the call centers.!Jo W.
Very good staff. Very helpful.Stephen C.
Great customer service, employee was very attentive and professional.Pha H.
Very easy to rent from. Might need another rep during busy times. Clean store and equipment.James H.
Staff was amazingly friendly and helpful.James R. | Premières impressions
Accuracy could be improved. I was initially told that extra mileage would be charged at 29 cents/mile, but later on the actual contract it said 40 cents/mile, which is a big differenceAniruddha C.
Very nice employees and very helpful. Couldn't ask for a better experienceChristopher K.
Le client n'a pas laissé de commentaire.RAYSHUAN V.
Le client n'a pas laissé de commentaire.ROBERT W.
Le client n'a pas laissé de commentaire.Timothy D.
CANT THINK OF ANYTHING THIS VISIT WAS AWESOMEBilly P.
Continue as you are!Marvin R.
Lilie and her staff were exceptionally helpful and very thorough in her explanation on all of the wire too's and how too's.Thank you Lilie!!Marvin R. | Premières impressions
Top notch experienceJOSEPH H. | Premières impressions
Top notchJoseph H. | Premières impressions
A second worker at opening.James C.
Make this location your example to be emulated by all your other sites.kurt H.
They need to get off their butts and give a little help...Scott M.
I was told 3 different prices on my truck rental. The woman that helped me on 12/7/20 was very rude. I have never experienced such poor service from uhaul and have used many times over the years. I will not use uhaul any longer I'm afraid after this experience.Matthew M.
Le client n'a pas laissé de commentaire.Karyn D.
Great experience! Everyone at the Russellville facility was very knowledgeable and helpful!Jerry H.
Le client n'a pas laissé de commentaire.Robert B.
The customer service representative was excellent - right person in this position.Julie N.
Le client n'a pas laissé de commentaire.Pedro R.
amazing new uhaul building. very clean and friendly staffJOHN-PAUL L.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.Tony R.
Le client n'a pas laissé de commentaire.JOSE R.
Le client n'a pas laissé de commentaire.kirsten C.
Le client n'a pas laissé de commentaire.Phillip B. | Expérience générale
These guys were great and really helped us on a short notice need for a trailer when our towed vehicle was damaged on the interstate. Merci!DAVID P.
The two lady's were very helpful and nice. The young man was rude all he was he could you have to wear a mask ack like we were crazy because I did not ware a mask. I have lung problem so I can not use one .he told me I had to wear a mask to come inJANET N. | Expérience générale
Lady was very rudeTimothy H.
New wiper blades.Kenneth S.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Janeese L.
I believe William was helping us at the time. Would just like to say he was a wonderful employee and made everything so easy and understandable! Will definitely come back here when we need one again!Amber O.
Le client n'a pas laissé de commentaire.joseph R.
Le client n'a pas laissé de commentaire.Carlos A.
Excellent service à la clientèleJERMAINE J.
Le client n'a pas laissé de commentaire.Donald R.
Le client n'a pas laissé de commentaire.Mark F.
Staff was very friendly and attentive. Great customer service!Clifton S.
Le client n'a pas laissé de commentaire.FRANK H.
Le client n'a pas laissé de commentaire.Roslyn B.
Le client n'a pas laissé de commentaire.Brandon Y.
Le client n'a pas laissé de commentaire.JANET N. | Premières impressions
I have used U-Haul many time over the years, I am 82 years old, and I think that this time was the best I have experienced. I know who to go to for equipment if I ever have need to again.FREDRICK S.
Le client n'a pas laissé de commentaire.Richard G.
Very fast check out. I was headed on my way within 10 minutes. The staff was very friendly and knowledgeable.Matt B.
The entire staff at the Russellville store were great to work with. Tyler and Lillie were both friendly and professional. they fielded all my questions and concerns and had me on my way in a very short time. I like the way the staff all explained every aspect of the contract and inspected the equipment with me before I got on the road with. I will use them again and will recommend them to othersGREGORY H.
Le client n'a pas laissé de commentaire.Debra J.
Le client n'a pas laissé de commentaire.TAMSEY H.
Le client n'a pas laissé de commentaire.Diane D. | Expérience générale
Le client n'a pas laissé de commentaire.Derek B.
Le client n'a pas laissé de commentaire.Brent H.
Good customer service helpful. Pleasant and friendlyJANEESE L.
Everything went smooth, rep was real informative and very helpfulJoseph A.
Le client n'a pas laissé de commentaire.Kaitlyn B. | Premières impressions
I didn't like that I was asked to reverse my trailer back into its place. I felt bad that I didn't do it cause I'm not good on reversing back even tho it was a motorcycle trailer. Maybe all need to buy them a four wheeler instead of that little three wheel ride. So the workers can put trailers back where they belong. Other than that I love using y'allCynthia G.
I had a small problem with my trailer wiring and they helped me fix it for free. Both of the people I dealt with were polite and happy. I will definitely be using them again for any moving needs. I rented a motorcycle trailer for two hoursRobert B.
Le client n'a pas laissé de commentaire.Paula B.
Le client n'a pas laissé de commentaire.John M.
I'm not Ron Hood I'm Brian Hood you keep sending me emails I didn't get any equipment from you guys WOWron H.
The manager, Lillie, that I talked to numerous times, since we rented a trailer and then a few weeks later, a truck, was very kind, patient and helpful to me as I had many questions. However, when we picked up the truck on 8/28, she had an employee handle our rental. Lillie was watching her and "helping" but was extremely rude and demeaning to the employee. The employee handled the rudeness very professionally and just complied with the instructions. After seeing Lillie's treatment of the employee, my opinion changed.... Lillie needs to learn some management kindness skills!Patricia C.
they are open on Sunday and that was a PLUSGreg H.
Le client n'a pas laissé de commentaire.Phillip O.
Over all good experience. Kind hard to take that I was within 15 minutes of 24 hours once you take out the 20-30 minute wait on pickup and drop off and I had to pay for an additional day.Joseph S.
Le client n'a pas laissé de commentaire.John E.
Pickup good however they failed to provide accurate information to my destination storage. Caused a lot of stress and cost me more for the moversJoseph R.
Le client n'a pas laissé de commentaire.THEODORE B.
We were given the absolute worst car dolly trailer on the lot. There were more than a dozen available. I raised questions about the state of the equipment including holes in the wheel fenders and dents and scrapes and old tires. About halfway into our journey the tread started unraveling on the tire and we were stuck for a couple of hours, delaying us and forcing us to get a hotel for the night.robert C.
This is my second visit to this location. The staff was very polite and professional. Check in and out was seamless and speedy. Top notch service. Highly recommend. Paula, Russellville ARPaula S.
Maybe do an overall better inspection of equipment when it is returned. My trailer had some minor damage to the left fender and one marker light bulb was out . If I rent a trailer or a truck from u-haul I think it should look new . The first thought in my mind when I hooked to the trailer in which I rented was, â€œis this trailer in good enough condition to travel 2700 miles â€œ ? My trip went well and I thank you for the use of your trailer.Billy M.
Le client n'a pas laissé de commentaire.william T.
Le client n'a pas laissé de commentaire.Timothy W.
Le client n'a pas laissé de commentaire.Zhaoli L.
Everything was greatJAMES D.
Everything was great and went smoothly!steve C.
At pick up time on 7/29/20 at 3:00 PM nothing was ready to go. It took almost an hour to get what I rented together. They charged me for a utility dolly that they did not have ( or couldn't find). The employee ( Last name Rudder) was very nice and apologized for the delays. He told me he would remove the charge for the utility dolly. The next day, while traveling, I contacted the Russellville, AR location to verify the charge for the furniture dolly had been removed. The lady who answered the phone (she did not give her name) was very rude. She was terse and lectured me that they could not remove the charge for the furniture dolly since it was an online reservation but would make a note that I did not have the utility dolly on my contract. My contract # is 25483086. Will I Ever get my money plus taxes back For the utility dolly? I will make an effort to not rent from this location again, although it is by far the nicest in the area. I do not like being talked down to when I'm trying to do the right thing.Carlton D.
Lilly must have been having a bad day because she was rude.Keith H.
At the Rogers check in location, nobody was present. I called the number and got a recording and no call bac. I had difficulty checking in from my mobile device. I called Russellville and the afternoon person who answered was of no help. Said I need to call the Rogers location which I said I did. His response was,â€I don't know what to tell youâ€. Well thanks for the help. I asked if he could give me another check I location where someone might be present. He couldn't do that. Luckily my son came to pick me up and together we eventually figured it out. I will not be using any item from U-Haul again.Lex M.
Le client n'a pas laissé de commentaire.Timothy B.
Le client n'a pas laissé de commentaire.james M.
The manager's attentiveness and knowledge of the U-Hauls available plus the friendliness that I'm always greeted with when I enter the store keeps me coming back. There is always a smile when I arrive and when I drop off the rental.Nancy D.
needs to open earlier so you don't have to unload in the steaming heat.Kathy M. | Premières impressions
Great ExperienceJason R.
Customer service was excellent. Associate was friendly and helpful.Lawrence W.
CUSTOMER SERVICE REP WAS VERY COLD, SHE WAS UPSET THAT OUR RESERVATION WAS MADE AFTER HOURS AND FOR PICK UP AT 9AM WHEN THE OFFICE OPENED. SHE SEEMS AS IS I WAS INCONVENIENCING HER BY RENTING A TRAILER. SHE GREETED ME AND WAS QUICK TO TELL ME SHE DIDN'T HAVE THE TRAILER I REQUEST BUT WHEN SHE LOOKED IT UP SHE WAS ABLE TO FIND IT ON THE LOT. IF I WOULD HAVE HAD THE OPTION TO CANCEL AND USE SOMEONE ELSE I WOULD HAVE.Melissa V.
Backing up my comment above, the attendant at the dropoff location made the comment, 'Boy they did give you much gas'. Transaction was seamless at the dropoff location.clay A.
CSR should know where his equipment is and check me out in the right equipment #.ZACH K.
Le client n'a pas laissé de commentaire.Gary C.
Le client n'a pas laissé de commentaire.Allan G.
Le client n'a pas laissé de commentaire.robert D.
Le client n'a pas laissé de commentaire.Kevin B.
The Russellville employees were amazing and very accommodating. The lady in Pine Bluff that rented the Uhaul truck was very rude and talked around me, even tho I was the one who rented the truck. I would NOT recommend the PB location. Great job Russellville !!!!!! Thank youCarrie W. | Premières impressions
Absolutely wonderful employees , very helpful and accommodating. thank you RussellvilleJARROD S.
Excellent experience. Very helpful attendants.GARY O.
Easy in and out. Everything it should be in renting trucks. Will recommend.Ronnie D.
Vacuum out the interior and sanitizeDarrick S.
Shut this place down. Worst customer service experience in my life. I paid for insurance that didn't cover anything, wasn't informed fully about charges, was lied to about policies and was put in a vehicle that I almost wrecked because the alignment was out. I now have hundreds, if not thousands, of damage to my property and the only thing they offered was a 30 $uhaul gift card. This was my first and will be my last time using uhaul.Herbert H.
Very helpful!Roy B.
I had a wonderful experience. The ease of reserving my rental online was fast and easy. The lady at the store was very nice and answered all our questions. The only negative I have was that the website said that the dolly I rented would be in the truck when I picked it up, but I had to make a second trip back to the store to get it. Overall, very happy! Was able to do return the truck early and saved a lot of money.Joshua C.
Le client n'a pas laissé de commentaire.Greg H. | Premières impressions
Everything was great! Lillie (think manager) was incredible! Super helpful, great sense of humour and seemed to LOvE what she does! Was a GREAT experience in Russellville!Howard W.
None I was very satisfiedGary R.
HATED the mobile return. Took me FOREVER to figure it out. I didn't realize I would be taking dozens of pictures!!!Shelia H.
Le client n'a pas laissé de commentaire.BRIAN L.
Great, fast service. Thanks.Tobias G.
Le client n'a pas laissé de commentaire.Frank M.
Le client n'a pas laissé de commentaire.Frank M. | Premières impressions
Le client n'a pas laissé de commentaire.David F. | Premières impressions
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