Customer Reviews for U-Haul Moving & Storage of S Fort Worth - Altamesa
Location en tout temps  |  U-Haul Truck Share 24/7© Location

89 évaluations

3450 Altamesa Blvd   Fort Worth, TX 76133

(817) 346-3413

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(817) 346-3413

3450 Altamesa Blvd
Fort Worth, TX 76133

Services dans cet établissement :

Heures d'ouverture de l'établissement

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Only set back was not having access to the carts they were not visible or left by the gates for use.

Mary M.  |  Expérience générale 
Évaluation :
5

Great staff, only issue I had was trying to drive a 26 footer at the location. There needs to be more room to maneuver that big beast!!

Kenji K.  |  Premières impressions 
Évaluation :
1

The staff was consistently unprofessional and had poor customer service skills. The grounds are not kept well and there is trash all around the building. The rat problem is definitely out of control.

DEVON M A.  |  Expérience générale 
Évaluation :
5

Thanks for the service that was provide to me ,it was very helpful and I had no problems with getting everything done with the help from the staff @ the Fort Worth location.

Joan H.  |  Expérience générale 
Évaluation :
3

I told the Clerk that I needed a truck and a storage unit but she only charged me for a storage unit and did not give me the truck keys so so I had to get back in line and get the truck also, so that wasted time on my moving day

Julie b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dino F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arquirre W.  |  Premières impressions 
Évaluation :
5

It was a good experience and the person who help me was very pleasant and helpful

Sandra J.  |  Premières impressions 
Évaluation :
4

Solo ase falta q atiendan en español x q no todos hablan ingles

Jose F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathey S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arturo h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley M.  |  Expérience générale 
Évaluation :
4

Just one issue I had I wish there was a way other than the stairs to get stuff to your unit little difficult to do it by yourself and takes twice as much time

Erica B.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalind j.  |  Expérience générale 
Évaluation :
1

Guy atcthe front desk threw a fit and almost cried because he had to do paperwork to fill my reservation on a unit.. the lift was tiny and top door latch wouldnt open. Not very well lit

DALTON F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Starlene L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roman t.  |  Premières impressions 
Évaluation :
5

Loved the people, loved the security of this location, I've been going there for 20 + yrs, but it was just time to move on. The customer support was excellent, Richard really helped us out there the last few visits.

RICHARD G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

avantia n.  |  Expérience générale 
Évaluation :
2

After reserving a storage unit, a couple of days later it could not be found. Rented the storage, when to place lock on, The key carc would not work at all to gain access. Went back to the office & no solution. What am I paying for? I don' t have time for all the back ?& forth. Not Happy at all.

Beverly M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Starlene L.  |  Premières impressions 
Évaluation :
1

I dealt with one your managers Eli he was very rude and unprofessional. I purchased a storage unit around 11am/12 noon proceeded to bring my items around 1:30p and couldn't not get into the property . The access card along with gate code given to me did not work therefore I didn't not have access. Your mgr by the name of Eli told me there was nothin else he could do besides wait for it to be fixed and he didn't know when then could me. I called the local office numbers spoke to a lady by the name of Ms.Marilyn she proceeded to tell me she would have someone from the store come let me into your facilities but I would have to call each time I was ready to leave out as well as come back in that day to continue my drop offs into the storage unit. I initially rented an utility trailer to conduct my moving but the rental was to be returned by 3pm. Arriving at 2pm for my first drop off it took approx an hour just to gain acres into the gates and to get let back out. Eli did advise I could keep the trailer unit until close of business however access into the facility was out of his control. I expressed my concern and wanted to understand why was something sold to me that I could not have access to his response was nothing he could do about it and to resolve my issue he would offer a refund of the storage unit. He proceeded to hand me a refund receipt but would not sign the document under store representative section that asked / required a signature

keniah g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GRACIELA J.  |  Expérience générale 
Évaluation :
3

If the entry access to my storage unit would've worked better my experience would have been better. It was frustrating getting a a new card 3 times, getting a clicker device once THAT NEVER WORKED and I was charged for it. I also felt the monthly fee was too high.

bernard h.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alencia N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jontaven K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWENDOLYN M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chela K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie H.  |  Premières impressions 
Évaluation :
5

Great customer service!!!!!

Danielle B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEONARD L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley M.  |  Premières impressions 
Évaluation :
5

My storage did not have a light in it. I could not see without a flashlight that I had. But other than that I was satified with the service

Ella M.  |  Expérience générale 
Évaluation :
5

Exactly what I needed at the time.

mark j.  |  Expérience générale 
Évaluation :
5

Managers were super friendly and helpful.

WILLIAM S.  |  Premières impressions 
Évaluation :
5

Folks were very nice

Sharon P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lucy kim w.  |  Expérience générale 
Évaluation :
3

they were very courteous and helpful.

bernard h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasha J.  |  Expérience générale 
Évaluation :
3

The start of my day was pretty horrible customer service. Whoever worked the morning of 9/25 around 9:00-9:30 am and provided the details for my truck needs to take customer service courses. He had a very bad attitude that morning. I told him I had a truck and storage to get and he huffed and puffed because he had to do 2 separate transactions, slammed papers down, and really acted like he didn't want to be there. Even an older lady that I had a quick question for had a bad attitude, like she didn't even want to help after I stood there for 3-4 mins awkwardly without here even greeting me as I came in (no other customers were in the store at this time). The ONLY person that turned the situation around for me was Richard. He had a great attitude, showed me my storage unit, made sure I was taken care of so things ended on a great note because of him. The other employees definitely need to learn from him because they are not in the right business. They probably need to be in corrections somewhere where it's suitable for them to have bad attitudes for no reason.

NaLacia J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julianne p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rod S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jan R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina S.  |  Expérience générale 
Évaluation :
5

Excellent customer service

francein w.  |  Expérience générale 
Évaluation :
3

It was nasty and rodent dropping everywhere!!!!!

PATSY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher t.  |  Expérience générale 
Évaluation :
3

Rats ruined alot of my items, threw away some items chewed on or shitted on.

Alvya B.  |  Expérience générale 
Évaluation :
5

Great as usual, have used services 3 times.

Edmond D.  |  Expérience générale 
Évaluation :
1

I did not get the correct information of mouse problems were there. I ask to be close to a door so my move in will be easier. That was a lie and I seen dead mouse in the walkway across from the storage they assign me too. I away go U-Haul but now with the bad storage experience I think not again. Plus t didn't like the fact I had to drive 20 miles out of the way different from where I needed to drop off the equipment at.

margaret h.  |  Premières impressions 
Évaluation :
5

Thank you guys for Everything.

Hailey W.  |  Expérience générale 
Évaluation :
5

I was very pleased with my experience in renting my unit. Thanks for all your help.

claude s.  |  Premières impressions 
Évaluation :
1

Just needs more maintenance..

Alvis H.  |  Expérience générale 
Évaluation :
1

I had this storage unit for 2 years frequently checking my personal belongings only to find out water damage has ruined several items including 3 bedrooms worth of furniture and my dinette set

evelyn m.  |  Expérience générale 
Évaluation :
2

Poor employees do not listen

DEBBIE G.  |  Expérience générale 
Évaluation :
5

Staff was great. Michael at the storage unit even helped unload the truck with the movers I hired.

CHRISTINA S.  |  Premières impressions 
Évaluation :
3

I was at your location four times over a months time period. Every time I was there it appeared to be way understaffed. Wait time was far too long. Average of 15 minutes each time.

David M.  |  Expérience générale 
Évaluation :
1

I am still waiting on my refund. Wells Fargo and I still await your review of the fictitious charges and amounts taken from my checking account!

johnnie h.  |  Expérience générale 
Évaluation :
5

Great assistance from Bryan, Texas to Fort Worth, Texas. Both sites were excellent.

ronald c.  |  Premières impressions 
Évaluation :
1

Neither the truck and auto transporter was ready when I went there although I had a reservation . The guy gave me a brochure how to hook my car on the auto transporter . No help nothing ! Ridiculous

FERYAL B.  |  Premières impressions 
Évaluation :
3

Would have liked more extended hours for accessing facility without needing to request.

Earl C.  |  Expérience générale 
Évaluation :
2

As soon as you walk in you can smell the mice. I came to check on my belongings often because I came across multiple dead mice in halls. My couch and boxes of dishes were covered in mice droppings.

Kayla G.  |  Expérience générale 
Évaluation :
3

I didn't like the fact I had to put 3 people and 2 addresses down in order for me get a small simple storage. It was too much for me and last minute. A heads up would've been better.

Preci B.  |  Premières impressions 
Évaluation :
3

No comment

cheryl m.  |  Expérience générale 
Évaluation :
5

VERY helpful and friendly staff!

Randy B.  |  Expérience générale 
Évaluation :
5

Very nice , friendly, and very knowledgeable

lisa m.  |  Premières impressions 
Évaluation :
5

All that you advertised. Thanks for being so easy to work with!

James C.  |  Expérience générale 
Évaluation :
4

My things were safe. Building did have a leak and I did get some water damage but not to bad. It happens. Good location, secure property, I will use them in the future if needed.

Teresa H.  |  Expérience générale 
Évaluation :
4

good location

EZELL W.  |  Expérience générale 
Évaluation :
1

All of my stuff got ruined because of rats!!! I ended up finding 8 dead rats in my storage unit. When I would confront the U-Haul employees about this matter they would not seem to give a crap.

jordan s.  |  Expérience générale 
Évaluation :
4

Staff was always helpful and courteous. Reminder emails helped. Nous les recommanderions à des amis.

lura R.  |  Expérience générale 
Évaluation :
5

Very great experience

Christine B.  |  Réservation 
Évaluation :
5

bon

Marlen G.  |  Réservation 
Non reviews have been submitted for this location.

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