The light did NOT WORK near my unit and some of the light fixtures didn't even have bulbs in them...WOULD NOT RECOMMEND this location to anyone !!!
Ben T. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of S Fort Worth - Altamesa
Location en tout temps
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thank you all for the assistance!!
Lon H. | Premières impressionsReserved on line but in person check out was a considerable wait as not enough desk clerks were on duty. They were very knowledgable but it takes time to finalize everything and line was 7 or 8 deep.
David B. | Premières impressionsMy payment was 139 due date on the 7th and paid, why come I didn't get a pro rate?
Jerrail B. | Expérience généraleNeed informative an more office staff long lines. No lights at all within storage unit and was not told about it before renting.
Kim T. | Expérience généraleFriendly team. Going out of their way to assist.
david b. | Premières impressionsManager, Richard Alta was a total jerk! I would not recommend going to this location. The ladies were nice but he should NOT be a manger. He is rude, lazy and inconsiderate of others time. I plan to make a formal complaint!
WANISHA H. | Premières impressionsThe staff at this location could not have been more rude. Terrible customer service.
Zachary C. | Expérience généraleCard reader not working Access code not working
Mario M. | Premières impressionsI was generally pleased with storage experience. Cost got a little high for my budget, and I did not need the storage for much of what I had in it.
ROBERT W J. | Expérience généraleThee general manager was OUTSTANDING!!! THANK YOU 4 ALL.
TRACIE J. | Premières impressionsThe gate was always broke and I was harass the manager rolled up on me like he was going to do something to me a day other thing inc
markisa M. | Expérience généraleOnly problem I had was the mice droppings all over my stuff that was in storage
SHAQUILLA M. | Expérience généraleRichard and his staff are amazing!
Kelly G. | Premières impressionsI like you guys always been using U-Haul for a long long time but if you have a certain lot then that's what you supposed to have you don't have the other locks and then we will you know when you're showing their money and you try to buy a lot you don't require that lot so don't sell it
Jeannette s. | Premières impressionsMy experience here at this location was very pleasant. Micheal Macdonald was the first face I saw after driving around and having a very bad experience with your u-haul storage on I35 & Berry street. Horrible place I paid for my storage unit as I was beginning to unload they told me it was a mistake and I had to find another storage but she couldn't tell me where. After driving eight hours I didn't want to hear that. But that was when I meet this angel Micheal Macdonald I would never forget the way he made me feel important and that he had a pleasant and beautiful smile on his face the whole time. Thank you Micheal from the bottom of my heart.
Franceen N. | Premières impressionsThey gave me wrong sized storage unit. Charged me a full month instead of prorating it when I know they rerented it the next day. Hostage situation. You can't get ahold of a human that is actually at the facility. Will NEVER use this location again.
Zoie W. | Expérience généraleThank you for the nice facially and I choose you guy’s again.
Noel M. | Expérience généraleI am upset where i rented a 15 ft truck put a 100 cash deposit.i put 30 in gas have recepta put gas in 15 dt truck exactly where it was when picked up I had to load and unload movimg house as husband had emergency tripple by pass surjury called ask if i. Ould rent additional two days got permission.returned+it.i went 77 miles .i am being charged like 125 .i have asked to. Credit my account as they said i iwed 24 in gas NO WY .on recepts states time amount and loction i put 30 in.im coming in on sat to pay anything else to resolve but gas was put to level and i went 77 miles not 125.did they fix my account.i do alot.of business eith yl so i need thisresolved.thank you.mike and lisa amandro
Michael A. | Premières impressionsOne for the Uhaul team great job
mike y. | Expérience généraleExcellent place. Only problem its too tight for thex26 footers
GORDON J. | Premières impressionsVery nice employee's.
BRADFORD H. | Premières impressionsExcellent location and very professional staff. Keep up the good work not only with me but with every customer the happens to rent. Thank-you
Jesus S. | Expérience généraleThe lights were out and it was extremely hot in there- if I hadn’t had a male friend with me , I would not have entered
veronica a. | Premières impressionsOnly set back was not having access to the carts they were not visible or left by the gates for use.
Mary M. | Expérience généraleGreat staff, only issue I had was trying to drive a 26 footer at the location. There needs to be more room to maneuver that big beast!!
Kenji K. | Premières impressionsThe staff was consistently unprofessional and had poor customer service skills. The grounds are not kept well and there is trash all around the building. The rat problem is definitely out of control.
DEVON M A. | Expérience généraleThanks for the service that was provide to me ,it was very helpful and I had no problems with getting everything done with the help from the staff @ the Fort Worth location.
Joan H. | Expérience généraleI told the Clerk that I needed a truck and a storage unit but she only charged me for a storage unit and did not give me the truck keys so so I had to get back in line and get the truck also, so that wasted time on my moving day
Julie b. | Premières impressionsIt was a good experience and the person who help me was very pleasant and helpful
Sandra J. | Premières impressionsSolo ase falta q atiendan en español x q no todos hablan ingles
Jose F. | Premières impressionsJust one issue I had I wish there was a way other than the stairs to get stuff to your unit little difficult to do it by yourself and takes twice as much time
Erica B. | Online Move InGuy atcthe front desk threw a fit and almost cried because he had to do paperwork to fill my reservation on a unit.. the lift was tiny and top door latch wouldnt open. Not very well lit
DALTON F. | Premières impressionsLoved the people, loved the security of this location, I've been going there for 20 + yrs, but it was just time to move on. The customer support was excellent, Richard really helped us out there the last few visits.
RICHARD G. | Expérience généraleAfter reserving a storage unit, a couple of days later it could not be found. Rented the storage, when to place lock on, The key carc would not work at all to gain access. Went back to the office & no solution. What am I paying for? I don' t have time for all the back ?& forth. Not Happy at all.
Beverly M. | Premières impressionsI dealt with one your managers Eli he was very rude and unprofessional. I purchased a storage unit around 11am/12 noon proceeded to bring my items around 1:30p and couldn't not get into the property . The access card along with gate code given to me did not work therefore I didn't not have access. Your mgr by the name of Eli told me there was nothin else he could do besides wait for it to be fixed and he didn't know when then could me. I called the local office numbers spoke to a lady by the name of Ms.Marilyn she proceeded to tell me she would have someone from the store come let me into your facilities but I would have to call each time I was ready to leave out as well as come back in that day to continue my drop offs into the storage unit. I initially rented an utility trailer to conduct my moving but the rental was to be returned by 3pm. Arriving at 2pm for my first drop off it took approx an hour just to gain acres into the gates and to get let back out. Eli did advise I could keep the trailer unit until close of business however access into the facility was out of his control. I expressed my concern and wanted to understand why was something sold to me that I could not have access to his response was nothing he could do about it and to resolve my issue he would offer a refund of the storage unit. He proceeded to hand me a refund receipt but would not sign the document under store representative section that asked / required a signature
keniah g. | Expérience généraleIf the entry access to my storage unit would've worked better my experience would have been better. It was frustrating getting a a new card 3 times, getting a clicker device once THAT NEVER WORKED and I was charged for it. I also felt the monthly fee was too high.
bernard h. | Expérience généraleGreat customer service!!!!!
Danielle B. | Premières impressionsMy storage did not have a light in it. I could not see without a flashlight that I had. But other than that I was satified with the service
Ella M. | Expérience généraleExactly what I needed at the time.
mark j. | Expérience généraleManagers were super friendly and helpful.
WILLIAM S. | Premières impressionsFolks were very nice
Sharon P. | Premières impressionsthey were very courteous and helpful.
bernard h. | Premières impressionsThe start of my day was pretty horrible customer service. Whoever worked the morning of 9/25 around 9:00-9:30 am and provided the details for my truck needs to take customer service courses. He had a very bad attitude that morning. I told him I had a truck and storage to get and he huffed and puffed because he had to do 2 separate transactions, slammed papers down, and really acted like he didn't want to be there. Even an older lady that I had a quick question for had a bad attitude, like she didn't even want to help after I stood there for 3-4 mins awkwardly without here even greeting me as I came in (no other customers were in the store at this time). The ONLY person that turned the situation around for me was Richard. He had a great attitude, showed me my storage unit, made sure I was taken care of so things ended on a great note because of him. The other employees definitely need to learn from him because they are not in the right business. They probably need to be in corrections somewhere where it's suitable for them to have bad attitudes for no reason.
NaLacia J. | Premières impressionsExcellent customer service
francein w. | Expérience généraleIt was nasty and rodent dropping everywhere!!!!!
PATSY R. | Expérience généraleRats ruined alot of my items, threw away some items chewed on or shitted on.
Alvya B. | Expérience généraleGreat as usual, have used services 3 times.
Edmond D. | Expérience généraleI did not get the correct information of mouse problems were there. I ask to be close to a door so my move in will be easier. That was a lie and I seen dead mouse in the walkway across from the storage they assign me too. I away go U-Haul but now with the bad storage experience I think not again. Plus t didn't like the fact I had to drive 20 miles out of the way different from where I needed to drop off the equipment at.
margaret h. | Premières impressionsThank you guys for Everything.
Hailey W. | Expérience généraleI was very pleased with my experience in renting my unit. Thanks for all your help.
claude s. | Premières impressionsJust needs more maintenance..
Alvis H. | Expérience généraleI had this storage unit for 2 years frequently checking my personal belongings only to find out water damage has ruined several items including 3 bedrooms worth of furniture and my dinette set
evelyn m. | Expérience généralePoor employees do not listen
DEBBIE G. | Expérience généraleStaff was great. Michael at the storage unit even helped unload the truck with the movers I hired.
CHRISTINA S. | Premières impressionsI was at your location four times over a months time period. Every time I was there it appeared to be way understaffed. Wait time was far too long. Average of 15 minutes each time.
David M. | Expérience généraleI am still waiting on my refund. Wells Fargo and I still await your review of the fictitious charges and amounts taken from my checking account!
johnnie h. | Expérience généraleGreat assistance from Bryan, Texas to Fort Worth, Texas. Both sites were excellent.
ronald c. | Premières impressionsNeither the truck and auto transporter was ready when I went there although I had a reservation . The guy gave me a brochure how to hook my car on the auto transporter . No help nothing ! Ridiculous
FERYAL B. | Premières impressionsWould have liked more extended hours for accessing facility without needing to request.
Earl C. | Expérience généraleAs soon as you walk in you can smell the mice. I came to check on my belongings often because I came across multiple dead mice in halls. My couch and boxes of dishes were covered in mice droppings.
Kayla G. | Expérience généraleI didn't like the fact I had to put 3 people and 2 addresses down in order for me get a small simple storage. It was too much for me and last minute. A heads up would've been better.
Preci B. | Premières impressionsNo comment
cheryl m. | Expérience généraleVERY helpful and friendly staff!
Randy B. | Expérience généraleVery nice , friendly, and very knowledgeable
lisa m. | Premières impressionsAll that you advertised. Thanks for being so easy to work with!
James C. | Expérience généraleMy things were safe. Building did have a leak and I did get some water damage but not to bad. It happens. Good location, secure property, I will use them in the future if needed.
Teresa H. | Expérience généralegood location
EZELL W. | Expérience généraleAll of my stuff got ruined because of rats!!! I ended up finding 8 dead rats in my storage unit. When I would confront the U-Haul employees about this matter they would not seem to give a crap.
jordan s. | Expérience généraleStaff was always helpful and courteous. Reminder emails helped. Nous les recommanderions à des amis.
lura R. | Expérience généraleVery great experience
Christine B. | RéservationStaff was very helpful in my move . Everything I needed was there for me and prices were a little high but it was better than other bussiness .
Neil R. | RéservationWill never do business at that location again.
Regis A. | Expérience généralebon
Marlen G. | RéservationWe had set up auto pay, and was still charged late fees. Management was not customer friendly when asking for refund, refusing to give discount.
CLEAN C. | Expérience généraleVery excellent customer service
shantrice a. | RéservationElevator did not work once.
greg s. | Expérience généraleMs. Tracey Hugle and staff were very attentive and helpful.
Barbara S. | Expérience généraleI Rented storage with for 15 years. The mgr during that period was Traci and she was the greatest asset to this company. Always friendly, professional, available, helpful -- kept the place spotless
PATRICIA W. | Expérience généraleClean & Courtesy
Eric H. | Expérience généralegood services and storage thanks
RICHARD C. | Expérience généraleI have always used this place of business for all my moving and they are awesome and friendly and always busy.
alice m. | Expérience générale