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they were very courteous and helpful.
The start of my day was pretty horrible customer service. Whoever worked the morning of 9/25 around 9:00-9:30 am and provided the details for my truck needs to take customer service courses. He had a very bad attitude that morning. I told him I had a truck and storage to get and he huffed and puffed because he had to do 2 separate transactions, slammed papers down, and really acted like he didn’t want to be there. Even an older lady that I had a quick question for had a bad attitude, like she didn’t even want to help after I stood there for 3-4 mins awkwardly without here even greeting me as I came in (no other customers were in the store at this time). The ONLY person that turned the situation around for me was Richard. He had a great attitude, showed me my storage unit, made sure I was taken care of so things ended on a great note because of him. The other employees definitely need to learn from him because they are not in the right business. They probably need to be in corrections somewhere where it’s suitable for them to have bad attitudes for no reason.
Excellent customer service
It was nasty and rodent dropping everywhere!!!!!
Rats ruined alot of my items, threw away some items chewed on or shitted on.
Great as usual, have used services 3 times.
I did not get the correct information of mouse problems were there. I ask to be close to a door so my move in will be easier. That was a lie and I seen dead mouse in the walkway across from the storage they assign me too. I away go U-Haul but now with the bad storage experience I think not again. Plus t didn’t like the fact I had to drive 20 miles out of the way different from where I needed to drop off the equipment at.
Thank you guys for Everything.
I was very pleased with my experience in renting my unit. Thanks for all your help.
Just needs more maintenance..
I had this storage unit for 2 years frequently checking my personal belongings only to find out water damage has ruined several items including 3 bedrooms worth of furniture and my dinette set
Poor employees do not listen
Staff was great. Michael at the storage unit even helped unload the truck with the movers I hired.
I was at your location four times over a months time period. Every time I was there it appeared to be way understaffed. Wait time was far too long. Average of 15 minutes each time.
I am still waiting on my refund. Wells Fargo and I still await your review of the fictitious charges and amounts taken from my checking account!
Great assistance from Bryan, Texas to Fort Worth, Texas. Both sites were excellent.
Neither the truck and auto transporter was ready when I went there although I had a reservation . The guy gave me a brochure how to hook my car on the auto transporter . No help nothing ! Ridiculous
Would have liked more extended hours for accessing facility without needing to request.
As soon as you walk in you can smell the mice. I came to check on my belongings often because I came across multiple dead mice in halls. My couch and boxes of dishes were covered in mice droppings.
I didn't like the fact I had to put 3 people and 2 addresses down in order for me get a small simple storage. It was too much for me and last minute. A heads up would’ve been better.
No comment
VERY helpful and friendly staff!
Very nice , friendly, and very knowledgeable
All that you advertised. Thanks for being so easy to work with!
My things were safe. Building did have a leak and I did get some water damage but not to bad. It happens. Good location, secure property, I will use them in the future if needed.
good location
All of my stuff got ruined because of rats!!! I ended up finding 8 dead rats in my storage unit. When I would confront the U-Haul employees about this matter they would not seem to give a crap.
Staff was always helpful and courteous. Reminder emails helped. Would recommend to friends.
Very great experience
Staff was very helpful in my move . Everything I needed was there for me and prices were a little high but it was better than other bussiness .
Will never do business at that location again.
good
We had set up auto pay, and was still charged late fees. Management was not customer friendly when asking for refund, refusing to give discount.
Very excellent customer service
Elevator did not work once.
Ms. Tracey Hugle and staff were very attentive and helpful.
I Rented storage with for 15 years. The mgr during that period was Traci and she was the greatest asset to this company. Always friendly, professional, available, helpful -- kept the place spotless
Clean & Courtesy
good services and storage thanks
I have always used this place of business for all my moving and they are awesome and friendly and always busy.
