Customer Reviews for U-Haul Moving & Storage of S Fort Worth - Altamesa
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113 évaluations

3450 Altamesa Blvd   Fort Worth, TX 76133

(817) 346-3413

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(817) 346-3413

3450 Altamesa Blvd
Fort Worth, TX 76133

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Heures d'ouverture de l'établissement

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Le client n'a pas laissé de commentaire.

Berrol E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R.  |  Expérience générale 
Évaluation :
3

I like you guys always been using U-Haul for a long long time but if you have a certain lot then that's what you supposed to have you don't have the other locks and then we will you know when you're showing their money and you try to buy a lot you don't require that lot so don't sell it

Jeannette s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B.  |  Premières impressions 
Évaluation :
5

My experience here at this location was very pleasant. Micheal Macdonald was the first face I saw after driving around and having a very bad experience with your u-haul storage on I35 & Berry street. Horrible place I paid for my storage unit as I was beginning to unload they told me it was a mistake and I had to find another storage but she couldn't tell me where. After driving eight hours I didn't want to hear that. But that was when I meet this angel Micheal Macdonald I would never forget the way he made me feel important and that he had a pleasant and beautiful smile on his face the whole time. Thank you Micheal from the bottom of my heart.

Franceen N.  |  Premières impressions 
Évaluation :
1

They gave me wrong sized storage unit. Charged me a full month instead of prorating it when I know they rerented it the next day. Hostage situation. You can't get ahold of a human that is actually at the facility. Will NEVER use this location again.

Zoie W.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Chayce F.  |  Expérience générale 
Évaluation :
5

Thank you for the nice facially and I choose you guy’s again.

Noel M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edna M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha C.  |  Expérience générale 
Évaluation :
5

I am upset where i rented a 15 ft truck put a 100 cash deposit.i put 30 in gas have recepta put gas in 15 dt truck exactly where it was when picked up I had to load and unload movimg house as husband had emergency tripple by pass surjury called ask if i. Ould rent additional two days got permission.returned+it.i went 77 miles .i am being charged like 125 .i have asked to. Credit my account as they said i iwed 24 in gas NO WY .on recepts states time amount and loction i put 30 in.im coming in on sat to pay anything else to resolve but gas was put to level and i went 77 miles not 125.did they fix my account.i do alot.of business eith yl so i need thisresolved.thank you.mike and lisa amandro

Michael A.  |  Premières impressions 
Évaluation :
5

One for the Uhaul team great job

mike y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert r.  |  Premières impressions 
Évaluation :
5

Excellent place. Only problem its too tight for thex26 footers

GORDON J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chayce F.  |  Premières impressions 
Évaluation :
5

Very nice employee's.

BRADFORD H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veronica a.  |  Expérience générale 
Évaluation :
5

Excellent location and very professional staff. Keep up the good work not only with me but with every customer the happens to rent. Thank-you

Jesus S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lachelle S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NaLacia J.  |  Expérience générale 
Évaluation :
3

The lights were out and it was extremely hot in there- if I hadn’t had a male friend with me , I would not have entered

veronica a.  |  Premières impressions 
Évaluation :
3

Only set back was not having access to the carts they were not visible or left by the gates for use.

Mary M.  |  Expérience générale 
Évaluation :
5

Great staff, only issue I had was trying to drive a 26 footer at the location. There needs to be more room to maneuver that big beast!!

Kenji K.  |  Premières impressions 
Évaluation :
1

The staff was consistently unprofessional and had poor customer service skills. The grounds are not kept well and there is trash all around the building. The rat problem is definitely out of control.

DEVON M A.  |  Expérience générale 
Évaluation :
5

Thanks for the service that was provide to me ,it was very helpful and I had no problems with getting everything done with the help from the staff @ the Fort Worth location.

Joan H.  |  Expérience générale 
Évaluation :
3

I told the Clerk that I needed a truck and a storage unit but she only charged me for a storage unit and did not give me the truck keys so so I had to get back in line and get the truck also, so that wasted time on my moving day

Julie b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dino F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arquirre W.  |  Premières impressions 
Évaluation :
5

It was a good experience and the person who help me was very pleasant and helpful

Sandra J.  |  Premières impressions 
Évaluation :
4

Solo ase falta q atiendan en español x q no todos hablan ingles

Jose F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathey S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arturo h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley M.  |  Expérience générale 
Évaluation :
4

Just one issue I had I wish there was a way other than the stairs to get stuff to your unit little difficult to do it by yourself and takes twice as much time

Erica B.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalind j.  |  Expérience générale 
Évaluation :
1

Guy atcthe front desk threw a fit and almost cried because he had to do paperwork to fill my reservation on a unit.. the lift was tiny and top door latch wouldnt open. Not very well lit

DALTON F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Starlene L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roman t.  |  Premières impressions 
Évaluation :
5

Loved the people, loved the security of this location, I've been going there for 20 + yrs, but it was just time to move on. The customer support was excellent, Richard really helped us out there the last few visits.

RICHARD G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

avantia n.  |  Expérience générale 
Évaluation :
2

After reserving a storage unit, a couple of days later it could not be found. Rented the storage, when to place lock on, The key carc would not work at all to gain access. Went back to the office & no solution. What am I paying for? I don' t have time for all the back ?& forth. Not Happy at all.

Beverly M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Starlene L.  |  Premières impressions 
Évaluation :
1

I dealt with one your managers Eli he was very rude and unprofessional. I purchased a storage unit around 11am/12 noon proceeded to bring my items around 1:30p and couldn't not get into the property . The access card along with gate code given to me did not work therefore I didn't not have access. Your mgr by the name of Eli told me there was nothin else he could do besides wait for it to be fixed and he didn't know when then could me. I called the local office numbers spoke to a lady by the name of Ms.Marilyn she proceeded to tell me she would have someone from the store come let me into your facilities but I would have to call each time I was ready to leave out as well as come back in that day to continue my drop offs into the storage unit. I initially rented an utility trailer to conduct my moving but the rental was to be returned by 3pm. Arriving at 2pm for my first drop off it took approx an hour just to gain acres into the gates and to get let back out. Eli did advise I could keep the trailer unit until close of business however access into the facility was out of his control. I expressed my concern and wanted to understand why was something sold to me that I could not have access to his response was nothing he could do about it and to resolve my issue he would offer a refund of the storage unit. He proceeded to hand me a refund receipt but would not sign the document under store representative section that asked / required a signature

keniah g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GRACIELA J.  |  Expérience générale 
Évaluation :
3

If the entry access to my storage unit would've worked better my experience would have been better. It was frustrating getting a a new card 3 times, getting a clicker device once THAT NEVER WORKED and I was charged for it. I also felt the monthly fee was too high.

bernard h.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alencia N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jontaven K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWENDOLYN M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chela K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie H.  |  Premières impressions 
Évaluation :
5

Great customer service!!!!!

Danielle B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEONARD L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley M.  |  Premières impressions 
Évaluation :
5

My storage did not have a light in it. I could not see without a flashlight that I had. But other than that I was satified with the service

Ella M.  |  Expérience générale 
Évaluation :
5

Exactly what I needed at the time.

mark j.  |  Expérience générale 
Évaluation :
5

Managers were super friendly and helpful.

WILLIAM S.  |  Premières impressions 
Évaluation :
5

Folks were very nice

Sharon P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lucy kim w.  |  Expérience générale 
Évaluation :
3

they were very courteous and helpful.

bernard h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasha J.  |  Expérience générale 
Évaluation :
3

The start of my day was pretty horrible customer service. Whoever worked the morning of 9/25 around 9:00-9:30 am and provided the details for my truck needs to take customer service courses. He had a very bad attitude that morning. I told him I had a truck and storage to get and he huffed and puffed because he had to do 2 separate transactions, slammed papers down, and really acted like he didn't want to be there. Even an older lady that I had a quick question for had a bad attitude, like she didn't even want to help after I stood there for 3-4 mins awkwardly without here even greeting me as I came in (no other customers were in the store at this time). The ONLY person that turned the situation around for me was Richard. He had a great attitude, showed me my storage unit, made sure I was taken care of so things ended on a great note because of him. The other employees definitely need to learn from him because they are not in the right business. They probably need to be in corrections somewhere where it's suitable for them to have bad attitudes for no reason.

NaLacia J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julianne p.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jan R.  |  Premières impressions 
Évaluation :
5

I was very pleased with my experience in renting my unit. Thanks for all your help.

claude s.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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