Évaluations des clients U-Haul Moving & Storage of S Fort Worth - Altamesa

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of S Fort Worth - Altamesa

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Nathaniel L. le

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Le client n'a pas laissé de commentaire.

Andrew H. le

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Had to dispute fuel charges on turn in. Attendant looked right at fuel guage and told me it was lower than when rented out. Not true. Drove the truck 13 miles total and refilled with 4 gallons of gas.Tried to charge me an extra $30, then said it would only be $15. Had to dispute the charges with the manager, who could not understand simple math and MPG. Have rented many vehicles from this location but will now take my business elsewhere.

John H. le

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Le client n'a pas laissé de commentaire.

erica W. le

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Improve next customer service experience and submitting your location customer information to the company's website

Belinda W. le

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Le client n'a pas laissé de commentaire.

Alan B. le

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Le client n'a pas laissé de commentaire.

Hyacinth O. le

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Nothing at this point.

kelly S. le

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Sites were great, the whole process was a trial...lots of hold time, quite a lot of issues

Cynthia S. le

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Le client n'a pas laissé de commentaire.

Luis L. le

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Took way too long to pick up my trailer even though I did the pre-check in. Don’t like how they have to call my emergency contact. Took too long to return the trailer. App wasn’t working

Gordon T. le

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Kenneth at the return station was excellent. He found my misplaced glove.

Bobbi G. le

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I couldn’t believe that if I paid cash I had to put down a $60 deposit yet if I paid card I didn’t.

Steven S. le

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Le client n'a pas laissé de commentaire.

Ronald E. le

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Can't think of anything. Well-organized, efficient. Thanks!

Rev Joe C. le

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Great help and I was checked in very quickly.

Alicia B. le

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Le client n'a pas laissé de commentaire.

Brady R. le

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Le client n'a pas laissé de commentaire.

Chuck D. le

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Le client n'a pas laissé de commentaire.

Preston R. le

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Le client n'a pas laissé de commentaire.

Thomas J. le

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I had express check in but still had to wait behind people that did not. I live in Burleson and no locations had a cargo van to rent. Therefore I had to drive from Crowley back to Burleson then drive to Ft Worth

Celeste M. le

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Le client n'a pas laissé de commentaire.

Xavier M. le

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Le client n'a pas laissé de commentaire.

Ellen L. le

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Had to wait longer than usual, need more counter help.

Robert B. le

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Le client n'a pas laissé de commentaire.

Shirley K. le

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Everything was great I'll definitely be back again

Courtney Q. le

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Michael McDonald was super helpful and knowledgeable. The entire staff was so friendly and helpful.

septine N. le

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Overall satisfied. The vehicle was clean just not enough leg room for a tall person if you rent the medium truck.

Mercedes T. le

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Le client n'a pas laissé de commentaire.

Alice L. le

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Le client n'a pas laissé de commentaire.

ERIK F. le

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Being our first time at a 24 hour drop off . More awareness of what is allowed . Didn’t know what to do A sign or email with drop off instructions would have been helpful but agin overall very satisfied

Tymissha D. le

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The individual who assisted me during the process was a bit rude and lacked customer service skills. This is the last thing you need especially during a stressful time such as moving. Everything regarding the truck was perfect

Jonathan C. le

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Stop the hidden fees!!!! Be honest and upfront with people instead of advertising low rates that don’t remotely resemble what they will be charged!

Terry L. le

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The rental unit I reserved with a cc, 2 weeks prior, was not available!! No explanation of what happened to the reservation. I was told there were no rental units available in the area I reserved and was redirected to a ground rental unit that was smaller. After reviewing the unit, I burst into tears...It was full of nasty rat droppings and smelled of roaches. In addition, I could not return the truck that day since I had nowhere to unload my items. The next day @ 7am, I came and spoke to the manager, Mr Altha. He found my rental unit in 5min.!! ( inside the building, clean, & air conditioned). I Wonder why the long-hair loser who waited on me the day before couldn’t find it?? I moved my items into storage and he comped the extra day truck rental. He was very apologetic and professional. To improve service for the next customer...keep in mind that the color of business is GREEN. Everyone knows when they are treated unfairly.

Levi L. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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They seemed very confused and the air condition did not function in the vehicle. The alignment was ay off and the power steering was going out.

ROBERT R. le

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Le client n'a pas laissé de commentaire.

Christopher M. le

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Le client n'a pas laissé de commentaire.

Ferry N. le

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The sliding doors are dangerous. Someone can easily loose a hand, finger or get crushed. Workers should warn customers of this. Also if there are small kids coming along to help this could be tragic.

Robin W. le

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The facility seemed secure, but not well lighted inside. I had an indoor unit, climate controlled and it was always pretty dark when I visited my unit during the day. Otherwise it was fine.

florence t. le

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The Managers from both Flint, Michigan (Joshua) at Dort Hwy, and Ft Worth, Altamesa made my moving experience smooth and friendly.

debraoh k. le

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My only complaint is that I only needed the storage unit for one week after the first month, and due to your wanting to rape customers I could not have it prorated, and had to pay full for a new month

Robin J. le

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N/A

Eugenia H. le

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The manager Richard, was very nice at all times and the rest of the staff. I meet some helpful people at every visit. The faciility was always clean even the restrooms.

Jala B. le

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Everything was awsome

CHERI J. le

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I have this U-Haul storage facility on Altamesa for 10 consecutive years. Staff were always willing to help when needed. The grounds are very well maintained.Great individuals to work with!

Marianna M. le

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The counter staff and the staff at the truck return were beyond helpful, professional and went out of their way to be fantastic!

Dean B. le

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Manager Richard was rude on the phone & cut me off immediately because I wanted to speak to him and not one of his employees to cancel a storage place

Mallory W. le

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He sold me the wring one, I specifically asked was it going to be cool like the one indoors in the AC &he said yea while rushing me because he had a line & I apparently had too nany questions.

Rob s. le

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Tried to get into storage unit with staff and people inside. Card reader said I had access but door would not open. Staff called office to see why card would not open door but it was not the card it

Gayle t. le

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Great customer service. Always felt comfortable going in and out at night.

Stephanie M. le

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Richard was AWESOME and super helpful. Love the facility - it's clean, secure, and climate controlled...everything a girl could want. Big thank you to everyone @ Westcreek!

Beven M. le

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Waited in line for 15 minutes today. No cashier. Associates going in and out said not a word to the LONG line of people waiting.

Lu G. le

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Friendly, fast, efficient!

William Z. le

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Very nice and helpful

Johnathan B. le

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You can't help but be over taken from the aroma of mice. (Nauseating/Revolting) When I went in to inspect my unit, the next day I secured me another storage elsewhere and requested a refund.

DIANE W. le

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Staff was always helpful over the years with prompt service with my various requests. I appreciate you and feel secure using your facility for my storage. Thank you.

Benjamin H. le

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Secure.

Gwendolyn P. le

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He was very kind

Reghen B. le

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The staff was so friendly and helpful

linda b. le

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I appreciate your company very much for the assistant.

jalencia d. le

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Overall good experience.

Christopher M. le

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Always my first call when I need a storage facility or truck or trailer rental. The Alta Mesa location has always taken good care of my needs.

YVETTE C. le

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Thank You 4 ur AWESOMENESS!!! :-)

Kathryn D. le

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This is a clean, friendly atmosphere. Richard was awesome and the rest of the staff was very nice and helpful.

ANITA M. le

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Great

STEPHANIE W. le

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Convenient

brittany r. le

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Get a print out of your reserve. I “reserved” one two weeks prior and made that mistake but I was lucky they still had one available on the day I needed it. Not a huge deal, I would still go back.

Esco W. le

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The best in Texas

kenneth p. le

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So appreciate the free 30 day storage with our one-way truck rental. It was a life-saver.

Raven H. le

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....

Aubrey B. le

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Richard is the manager at Alta Mesa Store he and his staff are pleasantly helpful and professional at all times. Caring and understanding too. Best Regards

BRI S. le

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My move-out date in this communication and survey is incorrect, it was completed on Aug. 29th. My use tenure was 11 years+. Thank You U-haul!

CARLOS C. le

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Jerome delivered the boxes in a timely manner.

Lavonia F. le

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This is the best storage facility ever....everyone was always so helpful and understanding. always clean. Always encountered friendly staff ..If I should need a storage unit again this is it..

irving r. le

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I feel happy about the service

jody g. le

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Storage was easy quick and simple. Good access parking was great. Made the move in and move out super.

EDDIE M. le

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Yearly lncreasing the rental fees is what caused my move out.

lynnetta c. le

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The contract information was scetchy. the price for the space was constantly going up though nothing else changed I made The Choice to move to a different facility I won't be using U-haul again

Jennifer H. le

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The office personnel were very courteous and helpful.

Dawana F. le

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*******

audry j. le

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Will use again if needed. Thank you!