Évaluations des clients U-Haul Moving & Storage of St Albans

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of St Albans

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Steve D. le

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Not much interaction with this branch but they were courteous and efficient.

Thomas M. le

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Have them deal with Robert he makes that location of course he is the one I dealt with not to belittle the other young man.

mariano r. le

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Le client n'a pas laissé de commentaire.

DANIEL R. le

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Employees should be respectful in front of their customers and watch their foul language.

Lynn W. le

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The folks at the St Albans UHaul went over and beyond in helping me ! They were above excellent. I would highly recommend them to everyone!

Kevin I. le

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Everything great

Stephen B. le

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Austin was great!! Very professional and personable and knowledgeable.

Elizabeth D. le

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Le client n'a pas laissé de commentaire.

Lori M. le

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Le client n'a pas laissé de commentaire.

ray a. le

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Not be rude when you need the truck an extra day

Jackie K. le

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Le client n'a pas laissé de commentaire.

chris k. le

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Le client n'a pas laissé de commentaire.

Robert J. le

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The agents was very helpful. He took care of all my needs. I pointed out minor damages to vehicle and he explained that it was normal wear and tear. Great working with him.

Todd H. le

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Le client n'a pas laissé de commentaire.

Anthony K. le

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Excellent customer service. He walked me through the security steps to get to my floor/storage unit. Very helpful.

Michael J. le

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Le client n'a pas laissé de commentaire.

chris B. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

Bobby K. le

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Friendly and quick but through

JOHN K. le

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Friendly and quick but through

Earl W. le

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Would highly recommend this facility.

rita k. le

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The staff was very nice and helpful.

dwayne w. le

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Customer parking needs improvement

Marc D. le

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Le client n'a pas laissé de commentaire.

TOM TITUS F. le

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Disappointed that I contracted with a different location & was told just before that a location change was occurring.

Joshua A. le

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The gentleman who checked us in was excellent, he answered all of my questions and helped the process go smoothly and quickly.

Harold B. le

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Add additional help for the paperwork process or drastically streamline the process. I know this is always a balancing act for any business enterprise though. The employees seem to do the best they can when they are very busy. The return process was outstanding!

Andrea L. le

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The Representative that assisted me was very knowledgeable and courteous. He made my experience quick and easy.

Mark J. le

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Le client n'a pas laissé de commentaire.

Patricia P. le

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Le client n'a pas laissé de commentaire.

edward p. le

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Le client n'a pas laissé de commentaire.

Ollie W. le

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Le client n'a pas laissé de commentaire.

Craig S. le

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Le client n'a pas laissé de commentaire.

Mary B. le

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The employee was very helpful and as a matter of fact was able to assist us in a different drop address and I save some money on the use of your vehicle & move ..., I appreciated his attention to the facts and the added information.

Anthony K. le

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Ease pick & drop off. The Cargo van was clean & perfect size for our move

Patrick H. le

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Le client n'a pas laissé de commentaire.

Margaret M. le

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Excellent service! Wish all U-Haul places were as helpful as Jefferson, WV U-Haul

Marc D. le

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Le client n'a pas laissé de commentaire.

Mike W. le

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Originally scheduled pick up for Huntington and received a change notification 24hours before scheduled time. This change cost me 45 minutes each way. There is no good excuse for this type of service. If I hadn’t been up against the wall I would have cancelled the whole thing! Very disappointed

earl s. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

Angia H. le

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The parking area for customers is a bit limited, but the service was great.

Earl W. le

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Just moved here from California. The gentleman at this facility are top-notch, highest-caliber professionals I’ve ever encountered. Their facility is immaculate, & easy to load/off load, God Bless.

James W. le

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No improvement needed!

Richard C. le

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Le client n'a pas laissé de commentaire.

Dayton M. le

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As always. Service above and beyond expections. Thanks to all.

ron t. le

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Le client n'a pas laissé de commentaire.

JOHN K. le

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They did an excellent job in a timely manner. Both associate were friendly and helpful. This is the third hitch I have had been in there. The hitch technician installed the hitch is Jess time than I thought it would take.

robert m. le

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Le client n'a pas laissé de commentaire.

ron r. le

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Nothing to improve. The attendant was awesome to go out of his way to accommodate. Great experience! Thank you...

Robert B. le

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First truck had mechanical issues. Contacted Manager Robert Stallman at St. Albans location, he made arrangements a location near me for replacement. North Charleston location did not even look at the replacement truck , mileage was wrong on ticket. Ticket stated vehicle has 1/2 tank of gas, it did not have any gas. I contacted Store Manager at St. Albans and he fixed the issue. Thank you for the St. Albans location, best in the area.

Alice M. le

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Not talk to customers like they dont know what they are talking about

micheal l. le

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Le client n'a pas laissé de commentaire.

DARREN G. le

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Robert was extremely friendly and helpful, he's a wonderful employee! He was honest and so welcoming and I wanted you to know how awesome of a staff there was

Stephen S. le

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Le client n'a pas laissé de commentaire.

Norman B. le

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My wife spoke to Scooby on 4/27/19 who tried to assist with the charges but said he could not see what the charges were for.

michael h. le

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Can't think of a thing!

JAMES H. le

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Le client n'a pas laissé de commentaire.

RICHARD M. le

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When I arrived, it was lunch time. The guys were eating and I didn't want disturb their time. I did what I could, without crossing, the work ethics. But, I did disconnect the hitch, the wiring harness and use the dolly to move the trailer. Did I cross the line?

Roberta M. le

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The facility was super nice the staff was friendly! I would recommend the St Albans Uhaul to anyone. Thanks!

Joseph B. le

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Le client n'a pas laissé de commentaire.

Margaret S. le

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This place is fantastic!

Cyrena d. le

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The truck smell like animal urine. That was the only problem

Christine C. le

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Le client n'a pas laissé de commentaire.

gina k. le

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I was completely impressed and will be driving a little further just to use this location

Edward C. le

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Le client n'a pas laissé de commentaire.

jodi f. le

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Le client n'a pas laissé de commentaire.

Aniel P. le

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Great new and clean facility.

carl f. le

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great help from all

Carl S. le

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Le client n'a pas laissé de commentaire.

earl r. le

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Le client n'a pas laissé de commentaire.

scott d. le

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The person I dealt with upon the return of my trailer was professional and wrote up a service request to correct the issues before the trailer would be rented to anyone else.

karen h. le

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Le client n'a pas laissé de commentaire.

ANNA H. le

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Le client n'a pas laissé de commentaire.

Wilmer D. le

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Le client n'a pas laissé de commentaire.

Roberta M. le

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great service very clean storage unit

Dontae L. le

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Le client n'a pas laissé de commentaire.

richard r. le

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Scooby was very friendly and informative

donavan b. le

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Le client n'a pas laissé de commentaire.

Jeremy W. le

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“Scooby”, who works at the St. Albans, WV, location, answered the phone with so much excitement when I called to ask a question. Not only was he enthusiastic about his job, but he was helpful. I typically don’t do these types of surveys because the customer service I receive these days isn’t anything worth talking about, but Scooby is a definite asset to your team.

Jennifer H. le

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The day after I returned the truck, I received a phone call asking when I would be returning the truck!!! I told 'Austin' that we had returned it the previous day and to please look into it and call me back. He didn't, so I called a few hours later to see if it had been straightened out, and Roger told me it was still in the system as being in my possession. I again asked for this to be addressed and for a returned phone call, and I never received one. What a poor experience!

James W. le

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Great customer service! Service advisor (Scooby) was very cordial and helpful. Would gladly deal with him again for our next rental.

Joe T. le

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Le client n'a pas laissé de commentaire.

Dennis R. le

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straps need to be replaced on this unit. I booked a reservation from my hometown the day before. Was told that someone from Charleston area uhaul would call and confirm location pickup. Did not hear from anyone so I called uhaul reservations in Charleston area about 40 minutes before I arrived and they couldn't find my reservation but was able to schedule me with the above location.

FRANKLYN R. le

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Le client n'a pas laissé de commentaire.

Shelia W. le

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Rude customer service, and many customers with only 2 reps. I won't be going there again if I can help it.

Kevin S. le

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I have tried to get a hitch since I bought car. New model change 2019 Rav4. Nobody was making yet. Out of the blue I get a call that they have a hitch in hand for me. Asked when I want installed. Great service follow through!!!

Jody B. le

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I always recommend this particular location they are the most professional in the area..

Dayton M. le

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As I have said in previous comments “CANT IMPROVE ON PERFECTION” Thanks for the experience. Well done.

Matthew J. le

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Le client n'a pas laissé de commentaire.

cherie t. le

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Very polite, professional and friendly. Satisfied customer

larry r. le

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Le client n'a pas laissé de commentaire.

billy s. le

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very nice employees and help full

William K. le

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Le client n'a pas laissé de commentaire.

othel M. le

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Le client n'a pas laissé de commentaire.

Dayton M. le

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Can’t improve on perfection. Staff very customer friendly. Clean Facility. Staff very well informed on product. Thanks for the experience

Alex P. le

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Le client n'a pas laissé de commentaire.

Caleb C. le

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Le client n'a pas laissé de commentaire.

Alexzandra S. le

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Le client n'a pas laissé de commentaire.

John B. le

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I chose to rent from North Charleston to avoid that area and that store. I never received a call that equipment was in St. Albans. Didn’t find out until I went to N. Chas location. I would have appreciated a call.

DAVID W. le

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Le client n'a pas laissé de commentaire.

Jerald V. le

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Great facility

austin j. le

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Le client n'a pas laissé de commentaire.

everett m. le

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Very friendly service, very very helpful. I would recommend using this location

Erika F. le

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Le client n'a pas laissé de commentaire.

Dennie L. le

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Love the new building. Parking is much better. Patrick was Friendly and helpful. Great job.

dandrea s. le

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Le client n'a pas laissé de commentaire.

WILLIAM B. le

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Always service with a smile great friendly group of workers. Glad to be able to do business with this group of people. Thanks for everything.

Lester H. le

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Very good service. New premises just built.

RICHARD M. le

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This location is new. The entrance is not indicated very well. The return lane is hard to find and is narrow. The checkin-checkout front desk is so far and winding obstacle course, the whole process is annoying. Certainly you can do better?

Dean B. le

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Not the truck I needed, after I got it I realized it was too big. I reserved a 15 ft and got a 22 ft. Couldn't get all my stuff. Had to park too far away

annette k. le

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Le client n'a pas laissé de commentaire.

Pamela m. le

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Wonderful

Dayton M. le

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No question in my mind. This location and its staff are the GOLD STANDARD in the UHaul family. Great experience. Thanks

ANTHONY J. le

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I think the deposite is a little to high for one day , but good experiance .

Erika F. le

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Le client n'a pas laissé de commentaire.

Kenneth B. le

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Computer orders should include all sales taxes and fees so total amount shown is what you actually pay when you get to store.

Ronald S. le

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Le client n'a pas laissé de commentaire.

steve p. le

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Le client n'a pas laissé de commentaire.

ciarra c. le

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So I called about getting a trailer to get a MG Midget in Florida. On the phone they tell me to get a tow dolly because the cars tire width is too narrow, so I listen to theyre advice and reserved it. Get the dolly and drove the 15 hours down to get the midget to come to find out, it won't fit on there. So we called and were told we would be charged for a one way trip dropping our dolly there and a one way trip picking up the correct one since we would need to switch it. The manger of st.albans didn't even bat an eye and told us the same thing. Even though it wasn't our fault because we took the equipment they said we need. They said that it should fit over and over even though they gave us a dolly the same width as the trailer that they said the car wouldn't fit. So we go to a local uhaul in Brandon they took the time to call the uhaul in West Virginia and help measure all there equipment to see if the midget would work with it. They knew we were on a crunch time and they were able to find a tow dolly that was the more narrow size before we had to leave back home. I will never get a uhaul from that shop again after our experience with the management there.

Sheri B. le

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Le client n'a pas laissé de commentaire.

Irvine D. le

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Nice new building.

Jack s. le

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Le client n'a pas laissé de commentaire.

Steven M. le

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Le client n'a pas laissé de commentaire.

Ronnie D. le

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Le client n'a pas laissé de commentaire.

bill s. le

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I dont know everything was great no complaints

Sonya A. le

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The staff there is amazing I was thoroughly impressed with this team