Customer Reviews for U-Haul Moving & Storage of Saddle Brook

5421 évaluations

210 US Hwy 46   Saddle Brook, NJ 07663
(W Of Gw Bridge)

(973) 478-2008

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(973) 478-2008

210 US Hwy 46
Saddle Brook, NJ 07663
(W Of Gw Bridge)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 6h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

The locations were very good. Your internet service was NOT..

MICHAEL R. 
Évaluation :
5

The employees at the saddle Brook location are the best

NICHOLAS W. 
Évaluation :
5

booking a trailer was a nightmare booked for pick up in saddle brook location rerouted to passaic had to delay plans rebook for saddle brook on return trip booked for pick up in saddle brook rerouted to paterson rebooked for another day went to pick up in saddle brook was rerouted to east rutherford web site said it was available but site was changed with my knowledge if I had wanted to pick up in passaic or paterson which is farther away i would of scheduled it for there

SUSAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dimitri Z. 
Évaluation :
5

Once again, I was pleasantly surprised by the ease with which I was able to reserve, pick up, and return a vehicle from U-Haul. U-Haul has made great use of technology to make the process quick, transparent, and error-free. Additionally, I was impressed with how U-Haul changed my reservation to the next closest location when my requested vehicle wasn't available at my first-choice location. This all happened behind the scenes and required no action on my part. Kudos to U-Haul for creating the kind of customer experience that I desire from all service providers.

JEFFREY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel A. 
Évaluation :
3

Have the right size truck at the location that I reserved

Mindy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHRAF B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARITA M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Carlos D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
5

Thank you. You are the best

MUHANAD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPH G. 
Évaluation :
3

The fact that a customer cannot rely on equipment (e.g. hand trucks, appliance dollies, etc.) reservations is absurd. The location had no utility hand trucks, and only two of the four furniture dollies I requested. You need to remove that feature from the rental process because it's BS in the end anyway. Even the clerk said that those reservations are just a placeholder for whatever the U-Haul center _may_ have in stock.

DAVID B. 
Évaluation :
5

We were very happy with our rental experience with you. Everyone was friendly and helpful, and the cargo van was in excellent condition. I would definitely use this location again for future moving needs.

Karen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTIAN M. 
Évaluation :
1

The location was understaffed with only one employee behind the counter. This lead to massive delays and a line of angry customers out the door. When I finally got my keys, I found my truck which was parked with approx 1” clearance from the truck next to it making for a nerve-wracking departure.

Tyler O. 
Évaluation :
5

The only thing the gas should be full

AHMED D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan H. 
Évaluation :
3

Your process for returning a vehicle was difficult and inconvenient. I rented a Penske truck and it was extremely easy. You should make your return process a bit simpler. Also the office is so busy you seem short staffed and should hire an extra front desk person. I had to wait about 30 mins. The front desk girl was super busy and doing a great job at juggling her tasks. To rent a van and storage space took at least an hour. Moving is stressful enough.

LAUREN D. 
Évaluation :
5

The experience was great. Keep up the good work

JEFFREY G. 
Évaluation :
5

Excellent service

EDUARDOM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD E. 
Évaluation :
5

Quick and convenient

Denise M. 
Évaluation :
4

Service was nice, though only one counter person resulted in wait time. My cargo van had 1129 miles on odometer when picking up, and fuel gauge was showing quarter tank left. 2 miles later at 1131 the gauge was showing 1/8 of the fuel less. I ended up giving the van back with half the tank. I didnt get credit for extra fuel and manager couldnt explain why the fuel gauge went down 1/8 of the scale after 2 miles. I have a picture to prove it. Disappointed I got screwed on fuel.

PETER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
2

I got kicked out of my original location due to an update of my reservation and when I went to pick up my Uhaul, there was no more dollies left for me even though I reserved it online. Line moved very slow.

LINDA C. 
Évaluation :
4

The place could use a freight elevator

vince b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KALEEK D. 
Évaluation :
5

Nice people and reliable to help great customer service

Juan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Booked hackensack location had to drive to saddle brook. Hired movers who did not show.

GLEN C. 
Évaluation :
5

The staff was very helpful and professional. Our truck was ready on time with no issues. We try to use this location for all our uhaul rentals.

Katrena P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE G. 
Évaluation :
3

Before purchasing a ball mount for my hitch, this web site told me that a 1-7/8" or 2" ball hitch was allowed for a ramp trailer. When I went to pick up the trailer, the location manager said he only allowed trailers towed with a 2" hitch, so I had to buy one there. This means either this website or the location manager was wrong.

MATTHEW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abner V. 
Évaluation :
5

Personnel amical

EVARISTO B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GUILLERMO E. 
Évaluation :
1

I wouldn't recommend any Uhaul. I'd recommend BARN TRUCK RENTALS; less money for more mileage!! No Fine Print!

Doris Q. 
Évaluation :
4

Cargo van, offer a choice between GMC or Ford. GMC side doors only open to 90 degrees while the Ford has a release that allows them to open 180. This makes it easier to load and unload with a fork lift.

TERRY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KECIA B.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DANILO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPH G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abner V. 
Évaluation :
5

I had to get my drop off location changed because the first location refused my drop off, saying they were closed. I talked to the owner of the garage and he was rude, not helpful at all, and told me it was my fault for not reading the fine print in the app, that is was my responsibility to review drop off locations to make sure that they are open on the day I want to drop off. Although the day was salvaged by the help I received at the Saddle Brook location, the experience at the original drop-off location has made it so that I will no longer be using U-haul in the future.

Kenneth S. 
Évaluation :
4

The truck mirror was very lose - so it was hard to see

ROSA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EPIPHANY S. 
Évaluation :
5

Price is a bit steep but overall good

John F. 
Évaluation :
5

Merci

Besim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvatore C. 
Évaluation :
1

The U-Haul company is crooked and post a rate one time 15 minutes later go back and try and get the same rate and oh no that's no longer available they say the upper rate almost double the price is what the price is now. I would never use U-Haul if you have a choice

STEVEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris G. 
Évaluation :
5

Taylor and Tiffany were very helpful . The Spanish guy in the morning was not pleasant at all .

Rosa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duray G. 
Évaluation :
2

It was dirty trash and food everywhere. There was broken glass. Never ever ever again

Giuseppina S.  |  Premières impressions 
Évaluation :
1

Dirty and horrible never ever again!

Giuseppina S. 
Évaluation :
4

Thanks I just drop off 1025 am should get discount for always using your service.

FRANKIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGIANA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO V. 
Évaluation :
5

just keep it as allways you did .

VALDEMAR D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DIEGO L. 
Évaluation :
5

Excellent service! Only downside was that my unit was on a 2nd floor. It was challenging to carry furniture or heavy boxes up/down stairs and a ramp:-/

Jennifer V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter O. 
Évaluation :
5

I have rented from the Saddle Brook U-Haul many times over the past few years. Moving students, autos or equipment can sometimes be a complicated operation but the staff here always goes the extra mile to make it as easy as possible!

Robert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMANDO R. 
Évaluation :
3

It was raining , the truck had no defoggers ! Very dangerous , was forced to pullover every few minuets

MARC D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC D. 
Évaluation :
5

Really nothing customer service was the best I ever experienced

RICHARD P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CESAR P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ADMIR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBIR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Very good

JASON G. 
Évaluation :
5

El amigo Claudio me atendió excelentemente bien Fue claro y preciso en toda la información que le solicite

FREDDY R. 
Évaluation :
5

Excellent service à la clientèle

FELICIA Y. 
Évaluation :
3

Employees at p/u and drop off were difficult to find. Vehicle had an ignition that the key would not easily work, it took extensive "jiggling" to turn the key.

JAMES B. 
Évaluation :
5

Thank you guys!

Kamal K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SALIH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula S. 
Évaluation :
5

Saddle brook is V good !

Conderico R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy T. 
Évaluation :
5

Nothing!! Customer service was friendly and very helpful!! Truck and equipment was clean and worked great!!

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME M. 
Évaluation :
5

Excellent and good service always!

JUAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUENTER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN P. 
Évaluation :
5

Claudio was great and helped a lot during the renting and installation procedures. Thanks to him and his professionalism! I will do it again soon!

Nikola P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAGED R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecilia P. 
Évaluation :
2

Get your story straight. My initial reservation was for 9pm on Friday. I drove 30 minutes after receiving not one, but TWO confirmations that I'd be able to get my truck. Once there, the mobile check in directed me to wait until the location opened at 7am. I was on a VERY tight schedule and by the time I got a rep on the phone it was past 9:30 and I'd missed my scheduling window. The rep assured me that they would get me a different but workable truck for the next day and that they'd apply the 50 $reservation guarantee to my reservation because again - I drove 30 minutes out to pick up a truck that I never got and then 30 home. Uhaul wasted a full hour of my time with this reservation and the rep told me I'd get the 50 $guarantee without issue. When I went to get my (incorrect) truck the next day, they told me no, the 50 $wouldn't apply and when I spoke to customer service they told me the location manager had to “approve” it. How does it make sense that the location that caused the problem in the first place gets to decide how to fix it?? Absolutely ridiculous. The only reason I even allowed the first rep to change my reservation to the next morning was because he assured me the 50 $would apply. The check in person was lovely, his name was Devin and I can't say enough positively about him, but the rest of this location was just bad. Total lack of responsibility and accountability. I'll never book there again.

ANGELINA S. 
Évaluation :
3

I hated the fact that there's no elevator. My storage is on the second floor and I'm older which makes it very hard. The employees were very kind and extremely helpful

KECIA B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

adrian M. 
Évaluation :
2

Stairs inside a storage unit!!!! Cancelled reserved truck also n

edward a.  |  Expérience générale 
Évaluation :
2

All of my stuff has damage from moisture. Some things I even had to throw out because of mold. It is most definitely NOT climate controlled as advertised

Ashlee h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma T.  |  Premières impressions 
Évaluation :
5

I appreciated the staff and how the Manager Devin was extremely concerned staying efficient,reliable attentive and knowledgeable when it counted the Most!

Trenace R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURA G.  |  Expérience générale 
Évaluation :
1

You facility had a roof leak and damaged my items. I was told it my problem because I didn't have separate insurance. I really don't care what the contract says. You have a building that's not maintained and that should not be my problem. I lost three months of Rent payments and thousands of dollars because I have to throw out all my items from the damage. I will never recommend or use that facility again for storage.

James M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA G.  |  Premières impressions 
Évaluation :
5

I appreciate when workers are diligent with solving problems and giving details.This Staff always gives Positive reinforcement to the customers.While in a pandemic,it's refreshing to have kind staff and as a Business owner I appreciate the level of professionalism obtained at Uhaul.Thank you for always paying attention.

Trenace R.  |  Premières impressions 
Évaluation :
4

It was difficult to reach anyone by phone. When I reached someone they were very helpful.

Emma T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzette T.  |  Premières impressions 
Évaluation :
5

i love and trust this place it’s clean the staffs are friendly no bugs my property is safe I brought my family in from another storage facility we travel to get there but we are happy our stuff is safe love it love it love it 😁

ANa S.  |  Premières impressions 
Évaluation :
5

Thank you so much for keeping my things secure for all these years

TONYA O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose P.  |  Expérience générale 
Évaluation :
4

We have two units the one in Saddle Brook nice service I have no complaint,staff are friendly and helpful.

Josefina S.  |  Expérience générale 
Évaluation :
3

The staff was great.My only concern was how difficult it was to get my belonging in and out of the facility.There was no elevators and it was so difficult to get stuff up and down the stairs and ramp.

Lysrene M.  |  Expérience générale 
Évaluation :
1

Staff are uninterested in customer service. Facilities are disgusting and leaked water, damaging things in my unit, and even though I paid for insurance your manager would do nothing.

Randall W.  |  Expérience générale 
Évaluation :
3

Generally the facility was well maintained.There could be more effort to clean up.Employees are typical for the NJ area.They do as little as necessary to get paid.Not always civil.Questions ignored.

edward w.  |  Expérience générale 
Évaluation :
5

The service I received was outstanding. The staff and Manager were always very helpful, addressing all my questions and making my experience one of the best I have had in the New Jersey area. Amazing!

david q.  |  Expérience générale 
Évaluation :
3

The customer service rep was very nice but he was all alone and there was a long line. I felt bad for him. I had movers that I was paying by the hour and that cost me some extra money.

Evelyn J.  |  Premières impressions 
Évaluation :
5

Even though there was usually only one person there he was very courteous and assured the waiting customers that he would be helping each one of us as quickly as he could.

Emma T.  |  Premières impressions 
Évaluation :
5

Great service!

david q.  |  Premières impressions 
Évaluation :
1

The customer service at this location is not good at all. I didn't receive the full attention of the rep both times I went to the location and the incorrect info was given to me about the storage.

Tanya L.  |  Réservation 
Évaluation :
5

I’m very please and satisfied that I chose U-Haul of saddle Brook, workers there are helpful and always seem to fine a soulution for problems , one thing needed is a dumpster for unwanted items .

TRUDY W.  |  Expérience générale 
Évaluation :
5

great job

Michael L.  |  Réservation 
Non reviews have been submitted for this location.

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