Le client n'a pas laissé de commentaire.Thomas K.
Customer Reviews for U-Haul Moving & Storage of Saint Augustine
Pour nous contacter
Saint Augustine, FL 32086
(S Of 312)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SHARON H.
Le client n'a pas laissé de commentaire.Bradley B.
Le client n'a pas laissé de commentaire.DENNIS T. | Expérience générale
Le client n'a pas laissé de commentaire.LAWRENCE B.
Le client n'a pas laissé de commentaire.JOHN N.
Le client n'a pas laissé de commentaire.CARL D.
Le client n'a pas laissé de commentaire.Charles F.
Somehow insurance was added to my bill -10 $- that I didn't request. Now I have to go through the procedure to get a credit back to my cc.DARRELL S.
Great people! Great service!William W.
Le client n'a pas laissé de commentaire.Jeffrey H.
Le client n'a pas laissé de commentaire.CAROLE O.
Our family always use UHaul Moving and Storage because of their excellent customer service. A great team there!MARK W.
The manager was courteous and efficientâ€¦ I got my reservation made picked up my rental and was on my way quick! Great service!ANDREW H.
Le client n'a pas laissé de commentaire.Florence R.
Le client n'a pas laissé de commentaire.GEORGE L.
Nothing, the team members were EXCELLENT, Thank you,KATHY K.
The hall could use a little more light and it could be sealed better so that bugs and lizards stay out of your unit but other than that it was a decent space.Frankie P. | Expérience générale
Very professionalPATRICK C.
This facility is way too small for the amount of business it does. Manager is great but could use a lot more space and help with redistributing inventory.PAUL S.
Le client n'a pas laissé de commentaire.Timothy C.
Everything was excellent. Each of the U-Haul staff were top notch. I would suggest the opportunity to perhaps suggest sell padlocks, especially when the rental is traveling over 400 miles out of state. I picked some up along the way. A+ score for the team.ROBERT H.
Le client n'a pas laissé de commentaire.JONATHAN P.
Le client n'a pas laissé de commentaire.Kent E.
Le client n'a pas laissé de commentaire.Donahue L.
customer service needs improvement. Some of the staff members may need to keep in mind that they are providing a service, we, the customers are paying for. It is not a favor we are asking.ALAN D.
Rosalyn was absolutely the best to work with. She stayed on top of the reservation and followed up several times to check back with me. She is a true asset to Uhaul!!!!!! Definitely rent your moving truck from Uhaul on lakeside Ave in St Augustine,Fl.KENNETH G.
Le client n'a pas laissé de commentaire.LISA P.
They are always very friendly and helpfulMELISSA F.
Le client n'a pas laissé de commentaire.Ken D.
Le client n'a pas laissé de commentaire.Linda S.
I had a gauranteed confirmed rental at American Mini Storage. for 15' Truck. I arrived 30 min early for a 24/7 online pick up. App would not allow me to pick up the truck. I called location and there was no answer. Called U- Haul and was on hold for 15 min. I was then notified that my pick up location had been moved across town. I was never notified of the change until I spoke with the U-Haul Rep. I had been dropped off to pick up the truck and my ride had already left. and had to meet movers in an hour. I managed to get a car from lyft to take me to the location across town where I began to do the remote check in and found my truck I was then told that was not my truck and had to wait an additional 15 minutes to speak to representative in the store. As they were checking me into another truck the reservation was canceled as they were completing. I now had further to drive and was going to be late to meet the movers. I am not happy with U- haul this was a very big inconvenience and it would have not been as bad if I would have been notified by text, e- mail , or phone and did not receive any notice until I was unable to pick up the truck at my confirmed pick up location. I don't understand why I was not notified very upset customer.stephen S.
Le client n'a pas laissé de commentaire.Alice C.
Le client n'a pas laissé de commentaire.John M.
Extremely friendly and accommodating !!LINDA D.
Le client n'a pas laissé de commentaire.Rachel G.
Le client n'a pas laissé de commentaire.Frank A.
I went to storage unitover the weekend to pickup a few items & noticed there was a red padlock & notified the office asap. I was informed the computer wiped out all of my contact info etc due to storm & I had to sign & complete etc. again. Needlelss to say, It was quite inconvenient & a hassle to repeat this process. Hopefully this doesnt happen again. The lady at front desk there was helpful & friendly.VINCE G. | Premières impressions
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Aaron J.
quick and efficient serviceWilliam B.
Great service. Fast and efficient leasing. Angel provided great service.Ezra M. | Premières impressions
Le client n'a pas laissé de commentaire.James K.
Excellent customer serviceJoseph K.
Very friendly management teamMichael F. | Premières impressions
The free month storage unit that I was offered when I rented the truck was not available at the droop off location. In addition, the location looks very poor - units look dirty and they have rodent traps. Horrible! Thank you!FRANCO D.
The pickup and drop off was very good. The crews on both ends are friendly and made sure I was taken care of.MARK S.
Le client n'a pas laissé de commentaire.JODY S.
Le client n'a pas laissé de commentaire.THERESA J.
Le client n'a pas laissé de commentaire.TERESA A.
Le client n'a pas laissé de commentaire.Shon J.
Le client n'a pas laissé de commentaire.Donna C.
Not a thing! Great experience and customer service. Merci.RHONDA H.
Great people! Great service!William W.
Le client n'a pas laissé de commentaire.CRICKET M.
Le client n'a pas laissé de commentaire.Anthony B.
This has been the WORST Uhaul experience I have ever had. I get trucks fairly regularly and I just am not used to Uhaul falling down on the job in this way. I was over charged by 600,00 $ my vehicles were NOT ready when promised, I was delayed a day leaving and was still charged full price. Just inexcusable!Melody O. | Expérience générale
Online said open 7-7 arrived and there were 6 customers standing around and said no one was there. 3 ended up leaving and finally as I was taking to online support someone showed up and disconnected trailer and just said you are good to goâ€¦ App didn't work as it had in past for returns so took him at his word even though guy online said I couldn't drop there lot was full even though that's where it said to drop.Alan F.
Very professionalDAVID J.
Le client n'a pas laissé de commentaire.SARAH S.
Le client n'a pas laissé de commentaire.carl S.
I had to wait 4hour for someone to open the building and check me in.Kerwin L. | Premières impressions
Le client n'a pas laissé de commentaire.KENNETH D.
The trailer that I rented leaked so I put Gorilla Tape on top to seal the leak.JOSEPH T.
The location is very congested.getting in an out and moving around on the lot is difficult.Lelia R. | Premières impressions
Le client n'a pas laissé de commentaire.Lelia R.
For the most part I had no issues with uhaul storage, there were a few items that seemed to have mold or something similar on them when I was moving out my things, most of those items have been in there for almost two years and Didnt have an issue with moisture, so I don't know if maybe there was a power outage or something. Also when I was trying to cancel my storage I was unable to get ahold of anyone at the store itself even though it was 2 hours before closing, I called multiple times as well as my mom, I was always transferred to someone in customer service. I don't know why I wasn't able to get ahold of anyone at that location. Other than that it was good.Mary S. | Expérience générale
Le client n'a pas laissé de commentaire.GUISEPPE P.
Le client n'a pas laissé de commentaire.Mark M.
Didn't even know I was picking up stuff and to call and transfer order to them and equipment is horrible. The staff needs better training and equipment needs serviced. This location is a joke. Don't rent from St Augustine Florida area.Adam E.
Le client n'a pas laissé de commentaire.STEPHEN E.
Le client n'a pas laissé de commentaire.MARTIN G.
Le client n'a pas laissé de commentaire.DAVID B.
The only complaint I have is the van stunk really bad. It smelled like cow manure. The people that run this location are really nice and do an amazing job! They are always friendly and positive when I stop in.BONNIE B.
Le client n'a pas laissé de commentaire.ROBERT B.
I had the trailer less then 8 hours and got charged 2 days.MARK H.
Keep up the great work and friendly personality.DEBORAH M.
Great service. The guys at the FL location hooked up my trailer for me. The pick up and drop off were super easy!GREGORY G.
Le client n'a pas laissé de commentaire.Kenneth P.
Le client n'a pas laissé de commentaire.WILLIAM M.
Le client n'a pas laissé de commentaire.JAMES C.
Staff was very helpful and respectful!ROBERT P.
Le client n'a pas laissé de commentaire.BRYAN O.
Originally I reserved a 5x8 open trailer. When I got there they didn't have it so upgraded me to a 5x9 that they did have. Then the 5x9 they set me up with didn't have a drive on tail gate so change again. An additional cost to me, would been nice going into it if system would've not allowed me to rent the 5x8 since it wasn't available.RONALD R.
Le client n'a pas laissé de commentaire.Jonathan M. | Premières impressions
Le client n'a pas laissé de commentaire.PRESTON B.
A little crowded with cars brining in clients and a yard full of trailers and trucks. With the amount of business generated here, it would be good to get a larger yardCARL G.
I marked no for equipment well maintained because the lock to lock the back end did not function. Would not unlock. The truck functioned good and was clean.ROBERT D.
Sarah did an incredible job taking my trailer in. I'm very happy with service.Freddy R.
Staff was super friendly and helpful!!!Charles A.
Every time I come into this location all of the staff has been amazing. I would highly recommend anyone who needs a truck or moving supplies to visit this store.Matthew H.
Le client n'a pas laissé de commentaire.DOUGLAS K.
Tell your customer how heavy the trailer is. I told agent I would drop off. No suggestion that trailer was not well balanced and was front end heavy.AUGUST S.
Facility is way too small for the amount of business it does.PAUL S.
The right side mirror kept moving and would not stay still for us to be able to use it. Could only use the left side mirror. Right side mirror needs to be fixed.TRACY A.
Le client n'a pas laissé de commentaire.PAUL S.
Le client n'a pas laissé de commentaire.MARK S.
Excellent staff made renting an easy experience.ANDREW M.
Angle was awesome and very helpful.FORREST H.
Like all the U-Haul and storage centers, this place is well run. The staff are very helpful and friendly. In spite of unusual high traffic and the hottest day of the year.TIMOTHY C.
Le client n'a pas laissé de commentaire.Douglas K.
Le client n'a pas laissé de commentaire.Daniel G. | Premières impressions
Le client n'a pas laissé de commentaire.Michael A.
Le client n'a pas laissé de commentaire.THEODORE D.
Pure incompetence. Tried three times to charge me miles on a trailer. Changed reserved drop off location without permission to a location 20 miles away. Upcharged for services I did not have or want. 1 hour wait to pick up and drop off, despite online reservation. Disorganized, untrained, and deceitful ppl st this location. Never again.JON U.
Very nice and helpfulMarquita B. | Premières impressions
Excellent job! I was in and out very quickly! Overall great experience!DONALD S.
The two ladies that helped us were very pleasant and were both working hard!Jennifer B.
Le client n'a pas laissé de commentaire.RONALD F.
Ensure your customer receives their receipt. I did not get one on my last visit.Gilbert A.
Le client n'a pas laissé de commentaire.CHRISTINE D.
Le client n'a pas laissé de commentaire.Candice C. | Premières impressions
Le client n'a pas laissé de commentaire.Kim b. | Premières impressions
Le client n'a pas laissé de commentaire.Vinice J. | Premières impressions
Le client n'a pas laissé de commentaire.GREGORY J. | Expérience générale
Le client n'a pas laissé de commentaire.Mitchell W. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel B. | Expérience générale
The front desk personnel were knowledgeable and very kind.Cheyenne C. | Expérience générale
A little costly for me but it worked out great. It was a clean place and very professional people. ThanksJEFF S. | Expérience générale
St Augustine facility was great others I dealt with only mediocregordon p. | Expérience générale
Le client n'a pas laissé de commentaire.MELISSA A. | Premières impressions
Le client n'a pas laissé de commentaire.maddison h. | Premières impressions
Le client n'a pas laissé de commentaire.Donald E. | Expérience générale
Easy process!Everything B. | Premières impressions
Le client n'a pas laissé de commentaire.Dan T. | Expérience générale
My overall experience was excellent ! I had my things there for the better part of seven years. The facility was clean , dry , easily accessible and well lit. The staff was always friendly and answered any questions that came up during my time there. I would recommend the St Augustine location to anybody that values the above listed attributes. Thanks again,JOHN O. | Expérience générale
The staff was great and I had a wonderful experience doing business with this company. Thank you for everything and to staff for all their help and with my needs.Mark W. | Expérience générale
From day one this facility has taken care of me and all the staff have been kind and friendly. From calling and emailing about payment to rental of trucks I have never had a problem and always have been happy with doing business there. Only reason I left is I moved further away from the facility and takes me 15 min or more to get there and it is no longer convenient for me to use. Have nothing but great things to say about this U-haul.Mike R. | Expérience générale
Ashley is a superstarRandy E. | Premières impressions
Ashley was the bomb, we rent uhauls all thru Orlando daily and none of em were as fast as this one.Randy E. | Expérience générale
From the booking agents on phone to your people working onsite at the facilities are first rate in customer service. They made everything very simple.Melissa Y. | Expérience générale
My experience on 3/17/21 was perfect, the staff went above and beyond to meet my needs. She was very friendly and knowledgeable, the business had all the equipment I needed at a fair price. I will be doing business there again. Merci!Mark W. | Premières impressions
Le client n'a pas laissé de commentaire.JERRY P. | Expérience générale
I just want to let you know that you're on call 800 ladies are fabulous! as well as Ashley Kari and Megan who have been handling the rt1 Uhaul in Saint Augustine Florida! Everything Was handled with ease! It was quick and easy I really appreciate it I gave them all a 10!Melissa Y. | Premières impressions
The lady was very helpful & pleasant.Suzanne C. | Premières impressions
Le client n'a pas laissé de commentaire.LINDA T. | Online Move In
Enjoy their professionalism. Satisfied with their knowledge of all equipment at hand. Their commitment to their customers and their concerns. Keeping the area clean and organized. The experience of knowing my things are safe! Just one less thing to worry about. ANA D. | Premières impressions
Le client n'a pas laissé de commentaire.ELIZABETH E. | Expérience générale
Le client n'a pas laissé de commentaire.james h. | Expérience générale
Le client n'a pas laissé de commentaire.Nastasha C. | Expérience générale
Overall good group of staff workers and mechanics from Petier of Uhaul and storage of Jericho NY who really helped me out of pinch to the young man that gave me a storage space at closing time in Saint Augustine FL. However i can't say the same for My horrible experience at the Uhaul of Rockville cntr NY Thanks to a very rude and unprofessional male African american who should not be dealing with the public in my opinion.OSCAR R. | Premières impressions
Staff was very helpful and friendly. unit is easy to access, and move in was a breezeTeresa S. | Premières impressions
Great staff , very friendly, made moving in very pleasant thank you very much you all rockMark K. | Online Move In
everything went wellRamona H. | Premières impressions
John was awesome! He explained the whole process to me and got me on my way to load and bring my stuff back to my storage unit!Joyce B. | Réservation
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