Customer Reviews for U-Haul Moving & Storage of Saint Augustine

4 124 évaluations

3524 US Hwy 1 S   Saint Augustine, FL 32086
(S Of 312)

(904) 797-3667

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(904) 797-3667

3524 US Hwy 1 S
Saint Augustine, FL 32086
(S Of 312)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine G. 
Évaluation :
5

Staff were very helpful and made sure the trailer was correctly connected to my truck. Then they checked that the lights were functioning correctly. Great service.

LESLIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNE`MARIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick A. 
Évaluation :
4

Need more parking

Paul S. 
Évaluation :
5

Friendly and prompt service.

Cindy C. 
Évaluation :
5

Could not have been better.

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michel G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rebecca R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathdaniel M.  |  Expérience générale 
Évaluation :
5

Excellent customer service..

Phillip H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley H. 
Évaluation :
5

Good service now- keep the morale of the crew up!

John G. 
Évaluation :
5

At Augustine location and personnel were excellent. My initial reservation was at Fernandina Beaxh, FL. After driving 7 hours from Tennessee air was told I could not rent the trailer as wanted one way. I called UHaul traffic and was told the St Augustine had what I wanted 1 way to Tennessee. Seove the extra 1 1/2 hours only to learn I could not rent the trailer I wanted 1 way and my reservation had magically changed to different, unacceptable equipment. When I inquired with Traffic I was told that I was SOL. The personnel at St Augustine locating rented me the trailer I originally reserved to be picked up at Fernandina Beach location. I am frustrated in the fact I had to drive an additional 3 hours to pickup the trailer . To the point that if I ever need to rent again I will search the world over, even purchase a trailer before I will rent from UHaul if at all possible. This was the worst experience I have ever had with UHaul. The only saving Grace was the folks at St Augustine. They know how to treat a customer. Thanks

Terry S. 
Évaluation :
5

26ft truck ramp is too short. The upward angle is too steep for heavy loads.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN M.  |  Expérience générale 
Évaluation :
5

Excellent customer service!

ANNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay H. 
Évaluation :
5

Newer vehicle would be nice with audio ports,etc. My truck was 182000.

MIKE A. 
Évaluation :
5

Very informative personnel

Louis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin O. 
Évaluation :
4

The staff was extremely friendly and helpful.

Allison M. 
Évaluation :
5

The process was seamless.

Paul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney R.  |  Expérience générale 
Évaluation :
5

Excellent service. Great service. General manager is great and hard worker.

Justin A. 
Évaluation :
5

General manager and staff were excellent. Very busy location but each staff member encountered was pleasant and worked to serve the needs of the customer. Best uhaul location I have ever been too.

Justin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Great friendly staff! Super helpful and professional. -Madison Hunt

maddison h.  |  Expérience générale 
Évaluation :
5

The employees at this location are amazing. Very pleasant and helpful. Better care and maintenance of the equipment by mechanics would be recommended.

Joseph C. 
Évaluation :
4

Agent at desk was exceptional, polite, & competent. Equipment was very good also.v THANK YOU

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathdaniel M.  |  Premières impressions 
Évaluation :
5

Very helpful staff, extremely polite. Quick in and out drop-off.

Michelle V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

My wife and I used this Uhaul storage because we received a free month from Uhaul. As soon as we pulled in we were greeted with joy by Jared. It was a wonderful experience, he made it so easy and helped us out with anything we needed. He and the other employees were very professional, they kept the establishment very clean and organized. We ended up needing a second storage unit a couple days later and looked around for prices but ended up going back to Jared and his crew, and again it was a wonderful experience. Shout out to these people if you need a storage unit or a uhaul rental, definitely make a drive down to them they will get you what you need!

ZANE JOSEPH N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ricardo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taura P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eve V. 
Évaluation :
5

The gentleman that helped me, and I remembered his name for a bit and now I forget, he was so friendly and happy and went above and beyond for me.

Christine L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connor H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert H. 
Évaluation :
5

The staff is always fast and friendly.

Roger P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer N. 
Évaluation :
5

Jared was incredibly helpful, patient, and polite. He took the time to show us how to use the tow dolly, and made sure we felt comfortable before leaving. Moving to another state is very stressful, and Jared made it much easier. Thank you for all the help!

Chelsea G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRIEDEL A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tomasz P. 
Évaluation :
5

Great service from whole staff

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dannette S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda A. 
Évaluation :
1

There were German roaches within the 9ft van. I have been very cautious and hoping I did not bring them into my new home.

Nicholas F. 
Évaluation :
5

Great recommendation very helpful thank you for everything

Charles L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Exceeded my expectations for customer service

Doug K. 
Évaluation :
5

Very helpful. Will refer customer. Thanks

Thomas L. 
Évaluation :
5

Everyone on this team was a pleasure to work with. Very professional and extremely friendly. I will definitely recommend this Uhaul Store. 

Carlos C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

there was one man and one woman at the desk,,, they could NOT HAVE BEEN any nicer... very efficient and pleasant to deal with both on the click up and return

William H. 
Évaluation :
1

Not have the agent on duty working in customer service in any capacity. This was my third pick up location because the one I ordered A MILE FROM MY HOUSE didn't have a truck. The second location had faulty phone pick up and just didn't work. So onto the third after an hour on the phone. Thirty miles from my original pick up. And I still had to pay gas and mileage when I turned the truck in. Plus the gas in my own car. So the woman working at the third location was less than sympathetic and basically blamed me. Offered no recourse and essentially said it was my own fault. Anyway, no I would not recommend uhaul. They've got to get their system together a bit more. I was offered a free truck if I could just “move tomorrow.” At least that agent on the phone was trying to help. I will say the truck was clean and nice. And I did finally get moved so alls well that ends well.

Amber L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Very friendly and helpful folks

BARRY K. 
Évaluation :
5

You did it.

Bruce T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce W. 
Évaluation :
5

New Owners- eager to please- good attitudes!

John G. 
Évaluation :
5

Awesome and speedy service!

Heather T. 
Évaluation :
2

They had so many trucks that they didn't even want to take our truck return. It was a back and forth with personnel till they ended up taking it after we left one location and they said that they couldn't take it for us to drop it at this location.

Kertrena A. 
Évaluation :
5

A lot easier to do than expected. Drove one way halfway across the country and it was a sweet and simple drop-off. Location looked really nice just super congested but that's ok.

Jeremy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce W.  |  Expérience générale 
Évaluation :
5

The folks at this location are always helpful and professional. My go to place for anything uhaul.

CECIL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridgett G. 
Évaluation :
5

Jared and Essence were awesome! Thank you soo much!

George A. 
Évaluation :
3

Had a hard time getting anyone to answer the phone almost every time I called. Staff was friendly except for one guy can't remember his name but it started with a J. He needs not to work with the public, very rude!

ROBERT S.  |  Expérience générale 
Évaluation :
5

Jared Floyd was spectacular. He helped me and 5 other people all at once. Not only was he calm, cool, and collective, but he was able to satisfy every need effectively and quickly. A big thanks to this guy!

Jennifer S. 
Évaluation :
5

Sarah Bundy was excellent in all facets of our transaction. Friendly and knowledgeable.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Healy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward E. 
Évaluation :
5

Kudos to this location, thank you Jared and Lauren for everything

BELINDA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mike B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth V. 
Évaluation :
5

The owners are friendly and prompt. Facility is clean and the trailers were well maintained. There is someone to talk with over the phone and on site regarding equipment. They attach and detach the trailers. Rental process was easy.

Karen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayawant M. 
Évaluation :
4

Staff was very professional

Paul S. 
Évaluation :
4

Return was quick & efficient. Location would not provide compensation for the trouble that incurred. Told me that I would have to deal with location equipment was picked-up from or U-haul directly.

Paul Y. 
Évaluation :
5

Nice people. Did a great job. Thanks

Carl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis F. 
Évaluation :
5

Lady , who answered my call on first ri g, answered all my questions, promptly and professionally.

MIKE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray K. 
Évaluation :
5

Sara went above and beyond! She was extremely helpful!!

Dannette S.  |  Premières impressions 
Évaluation :
5

The person who checked me out was amazing. She was very helpful and friendly. In conversation we told her we had used U-Haul one year ago for our trip from WV to FL, and she reminded us that with a one way trip you have 2 years to get one free month of storage. She saved me over $200! I am so thankful for her helpfulness.

Amy E.  |  Premières impressions 
Évaluation :
5

I ordered four days ahead and my size trailer still was not available- so I had to upgrade to a larger size- no compensation or warning- at least the location staff were friendly and apologetic.

Janice K. 
Évaluation :
5

Everything was great other than they send you out with 3/4 fuel on paperwork and it's only a little over half,fuel is super high,only advice I have,great company

Robert R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
1

Sara Bundy was very unprofessional. At first she tried to refuse accepting the truck, even when we showed her the computerized contract from Uhaul that clearly stated the drop off address. She said she could not fit the truck on her lot and tried to get us to drive it over 40 minutes out of the way. After we refused, she insisted we would get a charge for drop off at wrong location, even though we were at the correct address. It was not until we took photographic evidence of the odometer, gas gauge, license plate and building showing the address, that she seemed to relent. She was very insistent that she was not taking the truck and said it wasn't her problem.

Ivan C. 
Évaluation :
5

Excellent

JOE A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HENRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

They always treat me like friends and not just customers and do their best to get me the equipment I need

FRANKLIN P. 
Évaluation :
1

Returned the trailer timely on Tuesday morning. Attendant said he would check me in and email me the receipt. Email came the next morning (Wednesday) with a one day late charge. The location had the trailer 31 hours when they checked it in. Pitiful ploy for $28.

Craig K. 
Évaluation :
5

Quick and efficient drop off and the young lady was very nice!

STEVEN DEAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT A. 
Évaluation :
5

If there's a way to make moving easier, this is it. Very personable. Answered all questions. I wanted to upgrade to a larger truck when I went in to pick up the truck. No problem at all. Easy. Highly recommend.

LUANNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
3

The gentleman who checked us in referred to the town we were moving to a shithole. You rented us a truck that was on empty but told us it had an eight of a tank of gas. The 30 dollar credit didn't cover the amount of gas we left the truck with as we thought it would be irresponsible to return it on empty also. The check engine light was on We inquired online with a chat representative about extending the return time a few hours because of the issues. She was rude and unprofessional and couldn't spell common words correctly, a bad look for a chat representative. She was of no help. Her name was Anitra or something of the like.

Amanda H. 
Évaluation :
4

Smooth rental process , the lady at the service counter did a great job

Joe R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDSAY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R.  |  Premières impressions 
Évaluation :
5

The team at my storage facility was AMAZING! Helpful and professional are just a couple of words I would use to describe them. I was always well informed and if I had an issues they were resolved in minutes or hours. I was always well informed. Thank You so very much team St. Augustine.

Walter B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayne A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher L.  |  Expérience générale 
Évaluation :
5

Angel was very nice and helpful! She gave me all the information I needed!

Anthony T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen D.  |  Expérience générale 
Évaluation :
5

Securing the storage reservation in person was super quick, with extremely easy access directions.

MELLINDA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMORY W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GWEN R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael F.  |  Expérience générale 
Évaluation :
4

The staff was very friendly and answered all of my questions. Unlike a number of other places, they were able to get my signed up quickly. From start to finish, only took about 10 minutes.

Christopher L.  |  Premières impressions 
Évaluation :
5

Angel & Justin along with Ray were amazing. Very and went out of their way to help. A great experience and would highly facilitative recommend them to anyone. Thanks so much.

RALPHJOSEPH G.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JEFFREY G.  |  Expérience générale 
Évaluation :
5

I can't remember the guys name that helped me the past Saturday but he was awesome, very helpful and wasn't rude about it. Best customer service ever!!!!!! #uhauliswhereitsat#STAUGUSTINEFL

Jody R.  |  Online Move In 
Évaluation :
1

This place is ran by a family who all claim they're a manager. They are never there during the hours posted, even though they claim to live on the property. Jason molock was very aggressive and cussed on the phone. He said he lives there and is always there…. He may live there but not there for business clearly. They completely lost all my information and I could not get to my unit, he did not attempt to apologize. He blamed it on the system they use, we spent 3 days trying to get someone on the phone. Will definitely not be recommending this business.

Victoria B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Preston A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tania F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel v.  |  Expérience générale 
Évaluation :
5

The facility under past management was awful, but when you brought in Angel and her husband it was a 100 % turn around for that facility. Those two deserve a raise and some time off.

ARMOND T.  |  Expérience générale 
Évaluation :
5

Sarah was amazing!! We needed an immediate solution to our moving situation. we were on a very short time schedule but at the very last minute she was able to accommodate us with a trailer and a storage unit. She went above and beyond all of our expectations. Thank you Sarah!!

scott c.  |  Premières impressions 
Évaluation :
4

Truck was in spot we were told to drop off. So we picked a parking spot for it.

Christian N.  |  Premières impressions 
Évaluation :
5

Aside from payment increase we had a fantastic experience that you for taking care of our stuff

Lisa M.  |  Expérience générale 
Évaluation :
2

trying to unload is terrible . no room to park and unload. UHaul trucks and trailers parked in the middle on both sides of the buildings. if someone is unloading you cant get by to get to your unit. or if your unloading you have to stop and move and then go back to your spot .

JEFFREY G.  |  Premières impressions 
Évaluation :
5

Angel and her staff were helpful and efficient

Steve H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Risa B.  |  Premières impressions 
Évaluation :
5

Courteous and helpful staff

Steve H.  |  Premières impressions 
Évaluation :
3

Light in unit did not work.

ERIC L.  |  Expérience générale 
Évaluation :
5

Just wish I did not have to keep moving my truck, so another truck could pass.

Vinice J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G.  |  Expérience générale 
Évaluation :
5

Staff was friendly helpful.

David L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS T.  |  Expérience générale 
Évaluation :
3

The hall could use a little more light and it could be sealed better so that bugs and lizards stay out of your unit but other than that it was a decent space.

Frankie P.  |  Expérience générale 
Évaluation :
3

I went to storage unitover the weekend to pickup a few items & noticed there was a red padlock & notified the office asap. I was informed the computer wiped out all of my contact info etc due to storm & I had to sign & complete etc. again. Needlelss to say, It was quite inconvenient & a hassle to repeat this process. Hopefully this doesnt happen again. The lady at front desk there was helpful & friendly.

VINCE G.  |  Premières impressions 
Évaluation :
5

Great service. Fast and efficient leasing. Angel provided great service.

Ezra M.  |  Premières impressions 
Évaluation :
5

Very friendly management team

Michael F.  |  Premières impressions 
Évaluation :
1

This has been the WORST Uhaul experience I have ever had. I get trucks fairly regularly and I just am not used to Uhaul falling down on the job in this way. I was over charged by $600 my vehicles were NOT ready when promised, I was delayed a day leaving and was still charged full price. Just inexcusable!

Melody O.  |  Expérience générale 
Évaluation :
4

I had to wait 4hour for someone to open the building and check me in.

Kerwin L.  |  Premières impressions 
Évaluation :
3

The location is very congested.getting in an out and moving around on the lot is difficult.

Lelia R.  |  Premières impressions 
Évaluation :
3

For the most part I had no issues with uhaul storage, there were a few items that seemed to have mold or something similar on them when I was moving out my things, most of those items have been in there for almost two years and Didnt have an issue with moisture, so I don't know if maybe there was a power outage or something. Also when I was trying to cancel my storage I was unable to get ahold of anyone at the store itself even though it was 2 hours before closing, I called multiple times as well as my mom, I was always transferred to someone in customer service. I don't know why I wasn't able to get ahold of anyone at that location. Other than that it was good.

Mary S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G.  |  Premières impressions 
Évaluation :
5

Very nice and helpful

Marquita B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Candice C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vinice J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mitchell W.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Daniel B.  |  Expérience générale 
Évaluation :
5

The front desk personnel were knowledgeable and very kind.

Cheyenne C.  |  Expérience générale 
Évaluation :
4

A little costly for me but it worked out great. It was a clean place and very professional people. Thanks

JEFF S.  |  Expérience générale 
Évaluation :
4

St Augustine facility was great others I dealt with only mediocre

gordon p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

maddison h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald E.  |  Expérience générale 
Évaluation :
5

Easy process!

Everything B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan T.  |  Expérience générale 
Évaluation :
5

My overall experience was excellent ! I had my things there for the better part of seven years. The facility was clean , dry , easily accessible and well lit. The staff was always friendly and answered any questions that came up during my time there. I would recommend the St Augustine location to anybody that values the above listed attributes. Thanks again,

JOHN O.  |  Expérience générale 
Évaluation :
5

The staff was great and I had a wonderful experience doing business with this company. Thank you for everything and to staff for all their help and with my needs.

Mark W.  |  Expérience générale 
Évaluation :
5

From day one this facility has taken care of me and all the staff have been kind and friendly. From calling and emailing about payment to rental of trucks I have never had a problem and always have been happy with doing business there. Only reason I left is I moved further away from the facility and takes me 15 min or more to get there and it is no longer convenient for me to use. Have nothing but great things to say about this U-haul.

Mike R.  |  Expérience générale 
Évaluation :
5

Ashley is a superstar

Randy E.  |  Premières impressions 
Évaluation :
5

Ashley was the bomb, we rent uhauls all thru Orlando daily and none of em were as fast as this one.

Randy E.  |  Expérience générale 
Évaluation :
5

From the booking agents on phone to your people working onsite at the facilities are first rate in customer service. They made everything very simple.

Melissa Y.  |  Expérience générale 
Évaluation :
5

My experience on 3/17/21 was perfect, the staff went above and beyond to meet my needs. She was very friendly and knowledgeable, the business had all the equipment I needed at a fair price. I will be doing business there again. Merci!

Mark W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY P.  |  Expérience générale 
Évaluation :
5

I just want to let you know that you're on call 800 ladies are fabulous! as well as Ashley Kari and Megan who have been handling the rt1 Uhaul in Saint Augustine Florida! Everything Was handled with ease! It was quick and easy I really appreciate it I gave them all a 10!

Melissa Y.  |  Premières impressions 
Évaluation :
5

The lady was very helpful & pleasant.

Suzanne C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA T.  |  Online Move In 
Évaluation :
5

Enjoy their professionalism. Satisfied with their knowledge of all equipment at hand. Their commitment to their customers and their concerns. Keeping the area clean and organized. The experience of knowing my things are safe! Just one less thing to worry about. 

ANA D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james h.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nastasha C.  |  Expérience générale 
Évaluation :
5

Staff were great , place was always well kept.

Richard V.  |  Expérience générale 
Évaluation :
5

Shaun and the rest of the staff were always very helpful

John C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marvin P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT S.  |  Expérience générale 
Évaluation :
4

Overall good group of staff workers and mechanics from Petier of Uhaul and storage of Jericho NY who really helped me out of pinch to the young man that gave me a storage space at closing time in Saint Augustine FL. However i can't say the same for My horrible experience at the Uhaul of Rockville cntr NY Thanks to a very rude and unprofessional male African american who should not be dealing with the public in my opinion.

OSCAR R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG H.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and friendly. unit is easy to access, and move in was a breeze

Teresa S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eulogio A.  |  Premières impressions 
Évaluation :
5

The staff were very friendly and knowledgeable. The facility is clean and well kept.

BARBARA M.  |  Premières impressions 
Évaluation :
5

Good job

John D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H.  |  Expérience générale 
Évaluation :
3

Dawn and her team at this facility are outstanding. Courteous,polite and always very helpful. The property is in need of some attention mainly the concrete drives are cracking up and the doors of some of the outside units are hard to raise without them coming out of there track. Also the property is wayyy over crowded with rental trucks and trailers.

Gregory O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANINE L.  |  Expérience générale 
Évaluation :
2

The general managers are friendly, proactive and over all excellent. My only concern was that ants invaded our storage and were all over our things on the wall shared with unit 22. We were very careful to not put any sort of food/etc. in the unit that might attract pests. My guess is that unit 22 has something in it. Again, the staff was great. Unfortunately the pest invasion made it a bad experience.

NATHAN B.  |  Expérience générale 
Évaluation :
5

Site manager went above and beyond to assist me especially given the last minute change of drop off location. It really made me feel appreciated as a Uhaul customer

KATRINA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shelly w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadine M.  |  Expérience générale 
Évaluation :
5

Great staff , very friendly, made moving in very pleasant thank you very much you all rock

Mark K.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

brant B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B.  |  Expérience générale 
Évaluation :
1

After being a storage unit renter for over 2 years, using auto pay on my credit card, and a frequent renter of trucks by me and my son who own a business that requires truck rentals i checked out of my unit on the 29th of April, 2 days before the first. The employee gave me a receipt, showing no charge due for May. I advised him I was on auto pay and was worried that it might be taken out. He said no. Well, auto pay took the $170 for May. I called the local Uhaul number, talked to same employee, he said he was sorry but he couldn't do anything about it, and the manager was not available. I called the 1-800 number, and they said the local manager would call me within 72 hours. He did call, gave me the run around, said it had been more than 24 hours, so he couldn't do anything about it, and wouldn't do anything about it. I asked him if the unit was going to be rented now that it was empty, and he told me because it was no longer rented by me, it was available for rent. Wow. By the way, it took me 2 months to rent that unit in the first place, the larger units are always in demand. So I called back the 1-800 number, and was advised it was up to the local manager what would be done, and that was policy. I told them I wished to register a complaint about it, they advised me they would do so, and the local manager would respond to it within 72 hours. So far I have not received that phone call, which is just as well, it probably would not go well. I will NEVER use Uhaul again for anything, and will advise anyone who asks how poorly I was treated and how I was ripped off for $170 by Uhaul. Thank you for the opportunity to leave feedbakck.

Paul W.  |  Expérience générale 
Évaluation :
5

Some of the units have holes in the drywall.

BRIAN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan P.  |  Expérience générale 
Évaluation :
5

All good; just a bit pricey. Thank you.

Donna M.  |  Expérience générale 
Évaluation :
5

Hands down the friendliest staff we’ve ever worked with thus far.

Matthew S.  |  Premières impressions 
Évaluation :
5

Shawn and Dawn are great to work with. We did not want to use UHaul after a bad experience we had with the one off Blanding Blvd it they convinced is to allow them to make a difference and they did. Thank you both for a better experience and we will recommend your facility to others!

Peggie-Sue M.  |  Expérience générale 
Évaluation :
5

Clean facility and friendly staff.

Paula Y.  |  Premières impressions 
Évaluation :
4

Have used Uhaul for moving and storage several years.Satisfied.Probaboy will again.Not moving anytime soon,hopefully.🙂

kay r.  |  Expérience générale 
Évaluation :
5

staff is very helpful. After a bad experience with a different location this staff made me want to come back to Uhaul.

Peggie-Sue M.  |  Premières impressions 
Évaluation :
1

Aucun

Amanda l.  |  Expérience générale 
Évaluation :
5

.

Thomas D.  |  Expérience générale 
Évaluation :
5

This has been the best move in Ove experienced in my life. Shaun and hos team are super!

PRISCILLA D.  |  Premières impressions