Customer Reviews for U-Haul Moving & Storage of Saint Augustine

4 035 évaluations

3524 US Hwy 1 S   Saint Augustine, FL 32086
(S Of 312)

(904) 797-3667

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(904) 797-3667

3524 US Hwy 1 S
Saint Augustine, FL 32086
(S Of 312)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Return was quick & efficient. Location would not provide compensation for the trouble that incurred. Told me that I would have to deal with location equipment was picked-up from or U-haul directly.

Paul Y. 
Évaluation :
5

Nice people. Did a great job. Thanks

Carl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis F. 
Évaluation :
5

Lady , who answered my call on first ri g, answered all my questions, promptly and professionally.

MIKE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray K. 
Évaluation :
5

Sara went above and beyond! She was extremely helpful!!

Dannette S.  |  Premières impressions 
Évaluation :
5

The person who checked me out was amazing. She was very helpful and friendly. In conversation we told her we had used U-Haul one year ago for our trip from WV to FL, and she reminded us that with a one way trip you have 2 years to get one free month of storage. She saved me over $200! I am so thankful for her helpfulness.

Amy E.  |  Premières impressions 
Évaluation :
5

I ordered four days ahead and my size trailer still was not available- so I had to upgrade to a larger size- no compensation or warning- at least the location staff were friendly and apologetic.

Janice K. 
Évaluation :
5

Everything was great other than they send you out with 3/4 fuel on paperwork and it's only a little over half,fuel is super high,only advice I have,great company

Robert R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
1

Sara Bundy was very unprofessional. At first she tried to refuse accepting the truck, even when we showed her the computerized contract from Uhaul that clearly stated the drop off address. She said she could not fit the truck on her lot and tried to get us to drive it over 40 minutes out of the way. After we refused, she insisted we would get a charge for drop off at wrong location, even though we were at the correct address. It was not until we took photographic evidence of the odometer, gas gauge, license plate and building showing the address, that she seemed to relent. She was very insistent that she was not taking the truck and said it wasn't her problem.

Ivan C. 
Évaluation :
5

Excellent

JOE A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HENRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

They always treat me like friends and not just customers and do their best to get me the equipment I need

FRANKLIN P. 
Évaluation :
1

Returned the trailer timely on Tuesday morning. Attendant said he would check me in and email me the receipt. Email came the next morning (Wednesday) with a one day late charge. The location had the trailer 31 hours when they checked it in. Pitiful ploy for $28.

Craig K. 
Évaluation :
5

Quick and efficient drop off and the young lady was very nice!

STEVEN DEAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT A. 
Évaluation :
5

If there's a way to make moving easier, this is it. Very personable. Answered all questions. I wanted to upgrade to a larger truck when I went in to pick up the truck. No problem at all. Easy. Highly recommend.

LUANNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
3

The gentleman who checked us in referred to the town we were moving to a shithole. You rented us a truck that was on empty but told us it had an eight of a tank of gas. The 30 dollar credit didn't cover the amount of gas we left the truck with as we thought it would be irresponsible to return it on empty also. The check engine light was on We inquired online with a chat representative about extending the return time a few hours because of the issues. She was rude and unprofessional and couldn't spell common words correctly, a bad look for a chat representative. She was of no help. Her name was Anitra or something of the like.

Amanda H. 
Évaluation :
4

Smooth rental process , the lady at the service counter did a great job

Joe R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick R. 
Évaluation :
4

Hire a person just for customer service only so that customers do not have to wait 15 to 20 minutes or longer for someone to get into the office. And thats every location i have been, but once I received customer service it was a great experience.from both locations.

Latonya L. 
Évaluation :
3

Maybe not charging a customer for fuel on a vehicle when it was returned at the same level it was received at for starters.

Antonio S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mateo L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanne P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
3

Dropped off at 7:15. No one there, just instructions on the internet.

LINDA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary A. 
Évaluation :
5

Angel was amazing. She was very concerned about our dilemma, arranged movers to transfer our goods to another truck, and made sure the new truck was road worthy.

JoAnn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela H. 
Évaluation :
5

They had a "Drop off lane" to pull into. The employee had the trailer unhooked and we were ready to go in merely minutes! That was it! No papers to sign, nothing. We were advised we would receive a confirmation E-Mail and received it before we pulled out of the parking lot. Best rental experience I have ever had on both ends of the trip. Thank you!!!

joann B. 
Évaluation :
5

Amical

Douglas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly J. 
Évaluation :
5

Great service and location.

Erick R. 
Évaluation :
5

Great service!!! very efficient. will use this location every time!! thanks.

James M. 
Évaluation :
1

Charges us a $66 gas charge when the truck was left on the 1/4 of a tank mark. This is ridiculous.

roxanne I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

June P. 
Évaluation :
5

Can't wait to use the u haul again

CHASE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve A. 
Évaluation :
5

I had rented an enclosed trailer first , then decided that both motorcycles might not fit, so asked if I could change to a car trailer? Angel was very helpful and made the change for me. Everyone there was very nice and helpful. If I am ever there and in need of something I will always stop there first.

Dennis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delanie M. 
Évaluation :
1

Do a mechanic inspection on the truck before it's released to customers. This truck broke down on me 10 miles into my trip and couldn't move at all. Bad differentials. Uhaul Road side service had to have it towed to my final destination and still charged me for something I didn't get to use

Shani W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick R. 
Évaluation :
5

No problems, agent was very busy, but very nice! Rental and turn in services were convenient and simple, Great job, y'all!

Kathryn T. 
Évaluation :
5

Quick and easy. Pulled in and staff unhooked the trailer. Didn't have to get out of my car.

Christopher C. 
Évaluation :
5

I pulled up, the guy told me to pull forward, and that when he unhitched it from my truck, I would be good to go. Whole process took less than 5 minutes. In fact, I may have waited longer for the light to change getting out than I did dropping off this trailer.

Geoffrey T. 
Évaluation :
5

Easy drop off. Staff very cheerful for early in the morning.

Daniel H. 
Évaluation :
5

Angel was fantastic and efficient. I was on the road within five minutes.

Alan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Very nice and helpful. L

Roslynn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank S. 
Évaluation :
5

Excellent Staff and super friendly. Learned that staff member was Retired Army.

Michael K. 
Évaluation :
3

We had originally reserved the ubox online and had the option of loading on-site at a location in Kingston, MA. I received a distressing call a day or two later (and only a few days before move) informing me that I could not load the ubox at the Kingston, MA location and that I would have to drive an hour to get to the next location available. It was extremely stressful because I wound up paying about $300 more than I had planned & budgeted for in order to arrange for the ubox to be delivered to a family member's driveway (we were coming from an apartment that did not have a space for it.) Please remove that Kingston, MA location from the website as apparently it's some sort of car wash and not really a loading location. I asked for a manager to reach out to me but no one ever did. I also still haven't received one invoice with all of my ubox charges on it, just some random receipts here and there but not one nice easy to read invoice. Not looking forward to reviewing my bank statement as I think I was charged an extra storage fee when it was advertised that storage for 30 days was included and that's all we stored for. Technically less. Some of my items were damaged upon arrival but nothing dire. Overall I'm very disappointed.

Natalie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Seemed very disjointed. No one knew anything especially when we were sent to other numbers. Would be much better to give the local people better training and try to keep things local. It was a circus at times. Location in Sherwood,OR was a completely different story. Knowledgeable and professional.

robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason K. 
Évaluation :
5

Thanks for making our move an easy one !

SHARON T. 
Évaluation :
5

Angel and her colleagues are very friendly, accommodating, and knowledgeable. My second time dealing with them and I am always pleased! Highly recommend!!!

James W. 
Évaluation :
5

Pick up and drop off was quick and efficient. The auto trailer performed exceptionally well. Great experience. Thank you.

George H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Winifred G. 
Évaluation :
3

I was told I did not have to look at photos to approve but as I find out it is required. I find the off hours check out hard to do. I would like a receipt sent to my email so that I can print out. There was accident damage to the vehicle from a prior renter. The truck wheels were unbalance. I did not have to drive far so it was fine. But if someone was taking it a distance it may of been a problem. the inside windows were very dirty as were the seats. Your staff is nice though very welcoming.

gloria D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james edward C. 
Évaluation :
5

No improvements necessary. Everything was great from the customer service to the equipment. Merci!

Mark S. 
Évaluation :
5

They treat you like family at the St. Augustine facility. Thank you Angel and Justin.

FRANKLIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lily H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janice L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
4

Price very high in Florida.

Hector K. 
Évaluation :
4

Angel & Justin are great. They need more parking area though. The business has out grown the location

Paul S. 
Évaluation :
4

Truck needed an alignment as it wanted to pull to the right. Thought there was going to be straps/ netting to keep items from falling out of the grandma's attic area.

Judy H. 
Évaluation :
5

Great Service

Marcus B. 
Évaluation :
3

Faulty car hauler. Had to replace with a different one. Trailer lights were not connected. Ride 409 miles with no trailer lights. Excessive wait for pick up. Not enough staff for demand.

Ronnie D. 
Évaluation :
5

The staff were helpful, knowledgeable, friendly and great to work with!

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDSAY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R.  |  Premières impressions 
Évaluation :
5

Great service - easy and fast.

John C. 
Évaluation :
5

Very friendly

John W. 
Évaluation :
5

They are nothing but the absolute best with customer service quality overall just so grateful that they're nearby my

Leda N. 
Évaluation :
5

The team at my storage facility was AMAZING! Helpful and professional are just a couple of words I would use to describe them. I was always well informed and if I had an issues they were resolved in minutes or hours. I was always well informed. Thank You so very much team St. Augustine.

Walter B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Quick and easy Thank You!

Dennis F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ernest K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

They were very understanding and helpful. Best location I have ever used.

Jerry B. 
Évaluation :
5

Angel Molock, the onsite manager is awesome! She stepped in to assist when I was bogged down trying to use your horrible mobile check out procedure. Seriously, how freaking cumbersome does this mobile check out have to be? You have to text a 3rd party to validate my ID? What if this occurred at 3am? You intend to text a 3rd party at 3am? Find a different validation procedure or dump that pile of stinking dog shit.

Tod R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayne A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

N.D.

dennis P. 
Évaluation :
4

agents were very professional and courteous , While driving a dashboard light came on sayjng change engine oil soon ,

Joesph R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher L.  |  Expérience générale 
Évaluation :
5

Angel was very nice and helpful! She gave me all the information I needed!

Anthony T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen D.  |  Expérience générale 
Évaluation :
5

Securing the storage reservation in person was super quick, with extremely easy access directions.

MELLINDA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMORY W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GWEN R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael F.  |  Expérience générale 
Évaluation :
4

The staff was very friendly and answered all of my questions. Unlike a number of other places, they were able to get my signed up quickly. From start to finish, only took about 10 minutes.

Christopher L.  |  Premières impressions 
Évaluation :
5

Angel & Justin along with Ray were amazing. Very and went out of their way to help. A great experience and would highly facilitative recommend them to anyone. Thanks so much.

RALPHJOSEPH G.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JEFFREY G.  |  Expérience générale 
Évaluation :
5

I can't remember the guys name that helped me the past Saturday but he was awesome, very helpful and wasn't rude about it. Best customer service ever!!!!!! #uhauliswhereitsat#STAUGUSTINEFL

Jody R.  |  Online Move In 
Évaluation :
1

This place is ran by a family who all claim they're a manager. They are never there during the hours posted, even though they claim to live on the property. Jason molock was very aggressive and cussed on the phone. He said he lives there and is always there…. He may live there but not there for business clearly. They completely lost all my information and I could not get to my unit, he did not attempt to apologize. He blamed it on the system they use, we spent 3 days trying to get someone on the phone. Will definitely not be recommending this business.

Victoria B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Preston A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tania F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel v.  |  Expérience générale 
Évaluation :
5

The facility under past management was awful, but when you brought in Angel and her husband it was a 100 % turn around for that facility. Those two deserve a raise and some time off.

ARMOND T.  |  Expérience générale 
Évaluation :
5

Sarah was amazing!! We needed an immediate solution to our moving situation. we were on a very short time schedule but at the very last minute she was able to accommodate us with a trailer and a storage unit. She went above and beyond all of our expectations. Thank you Sarah!!

scott c.  |  Premières impressions 
Évaluation :
4

Truck was in spot we were told to drop off. So we picked a parking spot for it.

Christian N.  |  Premières impressions 
Évaluation :
5

Aside from payment increase we had a fantastic experience that you for taking care of our stuff

Lisa M.  |  Expérience générale 
Évaluation :
2

trying to unload is terrible . no room to park and unload. UHaul trucks and trailers parked in the middle on both sides of the buildings. if someone is unloading you cant get by to get to your unit. or if your unloading you have to stop and move and then go back to your spot .

JEFFREY G.  |  Premières impressions 
Évaluation :
5

Angel and her staff were helpful and efficient

Steve H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Risa B.  |  Premières impressions 
Évaluation :
5

Courteous and helpful staff

Steve H.  |  Premières impressions 
Évaluation :
3

Light in unit did not work.

ERIC L.  |  Expérience générale 
Évaluation :
5

Just wish I did not have to keep moving my truck, so another truck could pass.

Vinice J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G.  |  Expérience générale 
Évaluation :
5

Staff was friendly helpful.

David L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS T.  |  Expérience générale 
Évaluation :
3

The hall could use a little more light and it could be sealed better so that bugs and lizards stay out of your unit but other than that it was a decent space.

Frankie P.  |  Expérience générale 
Évaluation :
3

I went to storage unitover the weekend to pickup a few items & noticed there was a red padlock & notified the office asap. I was informed the computer wiped out all of my contact info etc due to storm & I had to sign & complete etc. again. Needlelss to say, It was quite inconvenient & a hassle to repeat this process. Hopefully this doesnt happen again. The lady at front desk there was helpful & friendly.

VINCE G.  |  Premières impressions 
Évaluation :
5

Great service. Fast and efficient leasing. Angel provided great service.

Ezra M.  |  Premières impressions 
Évaluation :
5

Very friendly management team

Michael F.  |  Premières impressions 
Évaluation :
1

This has been the WORST Uhaul experience I have ever had. I get trucks fairly regularly and I just am not used to Uhaul falling down on the job in this way. I was over charged by $600 my vehicles were NOT ready when promised, I was delayed a day leaving and was still charged full price. Just inexcusable!

Melody O.  |  Expérience générale 
Évaluation :
4

I had to wait 4hour for someone to open the building and check me in.

Kerwin L.  |  Premières impressions 
Évaluation :
3

The location is very congested.getting in an out and moving around on the lot is difficult.

Lelia R.  |  Premières impressions 
Évaluation :
3

For the most part I had no issues with uhaul storage, there were a few items that seemed to have mold or something similar on them when I was moving out my things, most of those items have been in there for almost two years and Didnt have an issue with moisture, so I don't know if maybe there was a power outage or something. Also when I was trying to cancel my storage I was unable to get ahold of anyone at the store itself even though it was 2 hours before closing, I called multiple times as well as my mom, I was always transferred to someone in customer service. I don't know why I wasn't able to get ahold of anyone at that location. Other than that it was good.

Mary S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G.  |  Premières impressions 
Évaluation :
5

Very nice and helpful

Marquita B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Candice C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vinice J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mitchell W.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Daniel B.  |  Expérience générale 
Évaluation :
5

The front desk personnel were knowledgeable and very kind.

Cheyenne C.  |  Expérience générale 
Évaluation :
4

A little costly for me but it worked out great. It was a clean place and very professional people. Thanks

JEFF S.  |  Expérience générale 
Évaluation :
4

St Augustine facility was great others I dealt with only mediocre

gordon p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

maddison h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald E.  |  Expérience générale 
Évaluation :
5

Easy process!

Everything B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan T.  |  Expérience générale 
Évaluation :
5

My overall experience was excellent ! I had my things there for the better part of seven years. The facility was clean , dry , easily accessible and well lit. The staff was always friendly and answered any questions that came up during my time there. I would recommend the St Augustine location to anybody that values the above listed attributes. Thanks again,

JOHN O.  |  Expérience générale 
Évaluation :
5

The staff was great and I had a wonderful experience doing business with this company. Thank you for everything and to staff for all their help and with my needs.

Mark W.  |  Expérience générale 
Évaluation :
5

From day one this facility has taken care of me and all the staff have been kind and friendly. From calling and emailing about payment to rental of trucks I have never had a problem and always have been happy with doing business there. Only reason I left is I moved further away from the facility and takes me 15 min or more to get there and it is no longer convenient for me to use. Have nothing but great things to say about this U-haul.

Mike R.  |  Expérience générale 
Évaluation :
5

Ashley is a superstar

Randy E.  |  Premières impressions 
Évaluation :
5

Ashley was the bomb, we rent uhauls all thru Orlando daily and none of em were as fast as this one.

Randy E.  |  Expérience générale 
Évaluation :
5

From the booking agents on phone to your people working onsite at the facilities are first rate in customer service. They made everything very simple.

Melissa Y.  |  Expérience générale 
Évaluation :
5

My experience on 3/17/21 was perfect, the staff went above and beyond to meet my needs. She was very friendly and knowledgeable, the business had all the equipment I needed at a fair price. I will be doing business there again. Merci!

Mark W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY P.  |  Expérience générale 
Évaluation :
5

I just want to let you know that you're on call 800 ladies are fabulous! as well as Ashley Kari and Megan who have been handling the rt1 Uhaul in Saint Augustine Florida! Everything Was handled with ease! It was quick and easy I really appreciate it I gave them all a 10!

Melissa Y.  |  Premières impressions 
Évaluation :
5

The lady was very helpful & pleasant.

Suzanne C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA T.  |  Online Move In 
Évaluation :
5

Enjoy their professionalism. Satisfied with their knowledge of all equipment at hand. Their commitment to their customers and their concerns. Keeping the area clean and organized. The experience of knowing my things are safe! Just one less thing to worry about. 

ANA D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james h.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nastasha C.  |  Expérience générale 
Évaluation :
5

Staff were great , place was always well kept.

Richard V.  |  Expérience générale 
Évaluation :
5

Shaun and the rest of the staff were always very helpful

John C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marvin P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT S.  |  Expérience générale 
Évaluation :
4

Overall good group of staff workers and mechanics from Petier of Uhaul and storage of Jericho NY who really helped me out of pinch to the young man that gave me a storage space at closing time in Saint Augustine FL. However i can't say the same for My horrible experience at the Uhaul of Rockville cntr NY Thanks to a very rude and unprofessional male African american who should not be dealing with the public in my opinion.

OSCAR R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG H.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and friendly. unit is easy to access, and move in was a breeze

Teresa S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eulogio A.  |  Premières impressions 
Évaluation :
5

The staff were very friendly and knowledgeable. The facility is clean and well kept.

BARBARA M.  |  Premières impressions 
Évaluation :
5

Good job

John D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H.  |  Expérience générale 
Évaluation :
3

Dawn and her team at this facility are outstanding. Courteous,polite and always very helpful. The property is in need of some attention mainly the concrete drives are cracking up and the doors of some of the outside units are hard to raise without them coming out of there track. Also the property is wayyy over crowded with rental trucks and trailers.

Gregory O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANINE L.  |  Expérience générale 
Évaluation :
2

The general managers are friendly, proactive and over all excellent. My only concern was that ants invaded our storage and were all over our things on the wall shared with unit 22. We were very careful to not put any sort of food/etc. in the unit that might attract pests. My guess is that unit 22 has something in it. Again, the staff was great. Unfortunately the pest invasion made it a bad experience.

NATHAN B.  |  Expérience générale 
Évaluation :
5

Site manager went above and beyond to assist me especially given the last minute change of drop off location. It really made me feel appreciated as a Uhaul customer

KATRINA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shelly w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadine M.  |  Expérience générale 
Évaluation :
5

Great staff , very friendly, made moving in very pleasant thank you very much you all rock

Mark K.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

brant B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B.  |  Expérience générale 
Évaluation :
1

After being a storage unit renter for over 2 years, using auto pay on my credit card, and a frequent renter of trucks by me and my son who own a business that requires truck rentals i checked out of my unit on the 29th of April, 2 days before the first. The employee gave me a receipt, showing no charge due for May. I advised him I was on auto pay and was worried that it might be taken out. He said no. Well, auto pay took the $170 for May. I called the local Uhaul number, talked to same employee, he said he was sorry but he couldn't do anything about it, and the manager was not available. I called the 1-800 number, and they said the local manager would call me within 72 hours. He did call, gave me the run around, said it had been more than 24 hours, so he couldn't do anything about it, and wouldn't do anything about it. I asked him if the unit was going to be rented now that it was empty, and he told me because it was no longer rented by me, it was available for rent. Wow. By the way, it took me 2 months to rent that unit in the first place, the larger units are always in demand. So I called back the 1-800 number, and was advised it was up to the local manager what would be done, and that was policy. I told them I wished to register a complaint about it, they advised me they would do so, and the local manager would respond to it within 72 hours. So far I have not received that phone call, which is just as well, it probably would not go well. I will NEVER use Uhaul again for anything, and will advise anyone who asks how poorly I was treated and how I was ripped off for $170 by Uhaul. Thank you for the opportunity to leave feedbakck.

Paul W.  |  Expérience générale 
Évaluation :
5

Some of the units have holes in the drywall.

BRIAN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan P.  |  Expérience générale 
Évaluation :
5

All good; just a bit pricey. Thank you.

Donna M.  |  Expérience générale 
Évaluation :
5

Hands down the friendliest staff we’ve ever worked with thus far.

Matthew S.  |  Premières impressions 
Évaluation :
5

Shawn and Dawn are great to work with. We did not want to use UHaul after a bad experience we had with the one off Blanding Blvd it they convinced is to allow them to make a difference and they did. Thank you both for a better experience and we will recommend your facility to others!

Peggie-Sue M.  |  Expérience générale 
Évaluation :
5

Clean facility and friendly staff.

Paula Y.  |  Premières impressions 
Évaluation :
4

Have used Uhaul for moving and storage several years.Satisfied.Probaboy will again.Not moving anytime soon,hopefully.🙂

kay r.  |  Expérience générale 
Évaluation :
5

staff is very helpful. After a bad experience with a different location this staff made me want to come back to Uhaul.

Peggie-Sue M.  |  Premières impressions 
Évaluation :
1

Aucun

Amanda l.  |  Expérience générale 
Évaluation :
5

.

Thomas D.  |  Expérience générale 
Évaluation :
5

This has been the best move in Ove experienced in my life. Shaun and hos team are super!

PRISCILLA D.  |  Premières impressions 
Évaluation :
5

Very good

Dwight M.  |  Premières impressions 
Évaluation :
1

Employee told me he had the storage unit I needed, hour and a half later he did not have what I needed big waste of time

Dennis M.  |  Premières impressions 
Évaluation :
5

During hurricane evacuation there were wonderful

Tammy T.  |  Expérience générale 
Évaluation :
5

GREAT experience. Very easy to work with

John C.  |  Premières impressions 
Évaluation :
5

I so appreciate the kindness of the company and the professionalism o the staff!

Leonard F.  |  Premières impressions 
Évaluation :
5

Service was great Service was prompt they got me set with my storage space and everything I needed to go with it in no time at all Thanks to all that help

Trudy S.  |  Premières impressions 
Évaluation :
5

We were very pleased with our experience. The staff is terrific.

brendan c.  |  Expérience générale 
Évaluation :
4

everything went well

Ramona H.  |  Premières impressions 
Évaluation :
3

Access to the property and units is terrible due to all the trucks and trailers stored there. Please move all the trucks and trailers.

Gregory O.  |  Expérience générale 
Évaluation :