Customer Reviews for U-Haul Moving & Storage of Salem

6 161 évaluations

43 Jefferson Ave   Salem, MA 01970
(Limited customer parking available)

(978) 744-6030

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(978) 744-6030

43 Jefferson Ave
Salem, MA 01970
(Limited customer parking available)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Artem S. 
Évaluation :
1

The truck was was oily left behind by a previous user. The oil was slippery making loading and unloading dangerous. The oily film got on moving blankets and rugs that will require special cleaning. When brought to the attention of ownership, they seemed to not care while offering nothing to reimburse for damage. I do not expect this type of poor service from what I thought was a quality outfit. Stay clear of this location.

richard D. 
Évaluation :
1

Was a total pain trying to rent here.

Caleb M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monika W. 
Évaluation :
5

They were very professional definitely they were on point even remembering my name making me feel a valuable customer thanks

Jose T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gino P. 
Évaluation :
5

Excellent office staff. Very easy and friendly pick-up and drop off staff. Will absolutely rent from again.

Meghan P. 
Évaluation :
5

Every one there works very hard as I will make this my primary rental location

MIKE B. 
Évaluation :
4

Make people aware of extra funds added on. I was thinking I was spending 45$ when it came out to 78. Be more transparent we're going into a recession

Andrew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia D. 
Évaluation :
5

It was all good! I had sceduled the van about 10 fdays before and they had all ready when I arrived. Easy pick up; van ran flawlessly anf I dropped off the van ahead of my schedule. Quick drop off - was very smooth experience!

ALASDAIR C. 
Évaluation :
5

Rien

William G. 
Évaluation :
4

The vehicle was full of pine needles, dog hair and the smell of cigarettes. I swept it out. The vehicle read” change oil “, therefore mileage was not visible, but the oil level reader was quite low. The reps were polite, knowledgeable, friendly and helpful.

Peter L. 
Évaluation :
5

The online pick up was a little confusing as I could not tell how close I was to being done, so we decided to go to the front desk and they were helpful in letting me know how close to the end I was. Maybe consider a review of the process before you start with examples.

Jim Barbara J. 
Évaluation :
5

hard workers working with limited employees.

Christopher C. 
Évaluation :
5

The really nice man that helped me deserves a pay raise was multi tasking and still able to take care of me one of the best u hauls around

MIKE B. 
Évaluation :
5

This location has a GREAT crew!

Thomas P. 
Évaluation :
4

You need to offer more than a measley $100 hiring bonus and fully staff your stores. Pay people a living wage and maybe you will have enough people to assist customers quickly.

Mary L. 
Évaluation :
3

The only reason I left is because I'm too old to have a storage up top and move those stairs around. If I was in my 20's maybe.

Mabel C.  |  Expérience générale 
Évaluation :
3

No one helped us. We floundered around until we realized we could check out online. Got an extra day charge for one hour over due to not knowing what to do and waiting and a 3 gallon fuel charge. Lucky we took a picture of the gas gauge. Better signage instruction would help. Customer service was GREAT on the phone and refunded extra charges.

Sandy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nilda O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN M. 
Évaluation :
4

I made it perfectly clear my child had health issues and HAD to have a truck with AC. There was no AC and the trip was BRUTAL! Then they called me and woke me up the next day asking where the truck was and it was returned the day before. Staff was nice, need to watch professional behavior. Had to ask 2x for items ordered and they forgot to remind me to shut the button off on the dashboard each time you start. Would use again if needed but would check the AC!

Joanne B. 
Évaluation :
2

Maybe this location needs more staff. Basically, I waited in line for about 20 minutes (one customer in front of me). Then the clerk blasted a bunch of questions at me, had me scan my license, then hustled me out to the vehicle. Changed my drop-off location from the one indicated on my reservation without even mentioning the change. No customer service whatsoever. No opportunity to ask questions. No information provided. While I would recommend this location to a friend, I would warn them not to expect any courtesy. My biggest complaint is with U-Haul (corporate). Your website is useless at provididng information, and your 1-800 number is a joke. Waiting 30 or more minutes is ridiculous. There is no way to get any information from this company. Customer service from U-Haul corporate gets zero stars.

Jeffrey N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugh B. 
Évaluation :
5

Everything was perfect….Great Staff at the Salem, MA Location!!!

Carl A. 
Évaluation :
5

Counter rep was very nice and extremely helpful. Best uhual experience I had

Ashley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha E. 
Évaluation :
3

Only one employee in store, felt bad for him as there was a bit of a line, but he powered through. The truck was dirty and smelled of human feces.

Benjamin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francia O. 
Évaluation :
1

The location is Great. The van was clean and be in good shape. My pro me was wit your representative. Rude and indifferent . Paying no attention to detail. Wouldn't do a walk around the truck at pick-up . When asked about gas policy was impatient and told me to read the rules and became confrontational. Upon return he asked me to pay 33$ for Gas when I told him I filled to B dame or a bit more at pick up. Again rude and insulting. Not acceptable unfortunate.

Henry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler D. 
Évaluation :
5

Nothing it is a well run business they are friendly Accommodating and helpful

SHEILA E. 
Évaluation :
5

Your Salem team meets and exceeds customer expectations. They are friendly, courteous and efficient. Thank you, Mike M.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sasha D. 
Évaluation :
5

excellent person who attended me, very professional and kind

Marino D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin B. 
Évaluation :
3

This location was extremely short staffed. The one worker there was doing his best to attend to everyone but was clearly overworked and overwhelmed.

Alan S. 
Évaluation :
5

The tire light was on in the truck and maybe I'd look into that before renting it out again. But overall happy with the experience

Danielle S. 
Évaluation :
5

I rent a trailer from this store nearly every month. And each time they are friendly and professional.

Theodore C. 
Évaluation :
5

The gentleman processing the paperwork was very helpful and professional He made the whole experience easy and relaxed Drop off was easy with minimal fuss Overall excellent service Confirming my previous experience using U-haul over the years

Heidi L. 
Évaluation :
3

Why was there a $50 cleaning fee?? There was nothing left in the cab and was clean in the cargo area.

Eric K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie P. 
Évaluation :
4

The Salem and Lynn UHaul locations have been excellent. The Salem location occasionally is understaffed. Despite only having two people on staff, the process of checking in and out went smoothly. I know it is difficult to obtain and retain employees, but having knowledgeable employees who can process requests quickly is paramount. Merci.

Mark T. 
Évaluation :
5

Great service

DENNIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Humberto D. 
Évaluation :
5

Truck needed washed but service was great.

andrea P. 
Évaluation :
5

I watched the guy today handle multiple customers, a long line, and do it well. This was after I had of been one of his first customers almost got in a fight with them. The customer was completely unreasonable and your employee did a fine job. I'm sure people don't wait to post a negative review, after all, if you were in a U-Haul you're not really having a good day. So I thought I would take the time to post a positive review about your excellent employee, may have been the manager , at the Jefferson Avenue U-Haul in Salem. I've rented multiple times and every time it's a pleasure.

Christian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl G. 
Évaluation :
3

We stayed in our truck in the drop off line for 10 minutes, two employees saw us and nobody thought to let us know we could just leave our keys in the car. Would've been nice for them to mention it before we had to ask.

Mehdi K. 
Évaluation :
5

Excellent service Luis and Jayme were great. Efficient, helpful, knowledgeable and friendly. They got me in and out of the office quickly. Move from Boston to another location in Boston was so easy. My wife had a great idea because she was so pleased with Jayne and Louis. We will rent from U-Haul and avoid high delivery fees all the time. Just bought sofa at Costco and had it delivered cost $1699. With U-Haul I could pick up the same sofa in Danvers Ma for $1299. $50 or so to U-Haul. and saved $350. The people in Salem are great. See you soon. By the way I have never written a review. l

Arthur M. 
Évaluation :
5

Very good experience. Had to move reservation out due to personal issues and was easy to do. Only negative was my email from mass registry if motor vehicles was not acceptable as proof my license was renewed so we had to wait for another person to get their license.

Craig C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEOFFREY O. 
Évaluation :
3

I only like Bianca and Raul but not Anthony. Anthony is a manager but want to tell me that the guy that does the hitches come in around 8:30 am because he has 5 kids that he has to drop off at school. I do not give a FUCK Anthony, he signed up for the job and need to be there on time

Milissa W. 
Évaluation :
2

Just rented a van for one hour and drove 6 miles total. I was just charged to fill the tank, even though they said it was full when I rented. Manager wouldn't budge and blamed me. Bad customer service preying on the fact that most drivers are in a rush and want to get going. Very dishonest and arrogant manager.

Susan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Staff is friendly, helpful and thorough

Xavier V. 
Évaluation :
3

I was charged for a one-way rental when all I wanted was for a local rental (picking up and returning it to the same location several hours later). Also, the staff is not very customer service oriented.

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
5

The staff was so very helpful. They were amazing!!!!

David O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Not much it runs pretty smooth

Darrin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alysse H. 
Évaluation :
5

Your Salem, MA. team should be the benchmark for customer service and customer experience across your footprint. Great team. Mike M.

Michael M. 
Évaluation :
1

During pickup, the Manager was rude and seemed annoyed to be interacting with me. When I dropped off, the guy who helped me was nice but told me I was “all set” once he got the trailer off the car. Turns out you need to do checkout on your phone - but I never got a text and no one told me that. I ended up having to call uhaul customer service because I never got a return confirmation and spend 30 minutes trying to get the return resolved on my account. They also charged a $5 “Safe Trip Fee” (20 % of the total rental fee) that was not on the original quote, after also charging insurance. Overall, very poor experience that did not feel customer-focused from beginning to end.

Jonathan D. 
Évaluation :
5

Store manager was very helpful.

Barbara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen C. 
Évaluation :
5

As expected

Brendan C. 
Évaluation :
5

They were very empathetic and shocked at the way the trailer was un safely connected along with it was released with the lights not working which this could have caused an accident and it indangerd our safety.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Besim J. 
Évaluation :
5

The employees there were very polite and helpful. Excellent experience.

eric F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
3

Short staffed, rude employee on a personal call the entire time he was checking me in, and when I told him he needed to add me as a secondary driver his response was "I don't know how to do that." We have used this location before, but will not be using it again.

Cameron B. 
Évaluation :
5

Le service à la clientèle était génial. Nothing I can say to improve. Everything was quick and smooth.

CHERYL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh A. 
Évaluation :
5

Excellent Service

Jorge G. 
Évaluation :
5

Always friendly and accommodating

Tammy G. 
Évaluation :
2

Anthony was extremely helpful. Very knowledgeable, courteous, pleasant and highly professional. You are fortunate in these challenging times to have such great people providing excellent customer service.

Bill G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul S. 
Évaluation :
3

Truck was clean.

James J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine W. 
Évaluation :
5

Amazing experience. I would highly recommend using this location.

Jonathan O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MANUEL M. 
Évaluation :
5

Very satisfied the clerks were knowledgeable Pleasant and polite

Judith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donny K. 
Évaluation :
5

Great experience as usual. Thanks

FRANK C. 
Évaluation :
1

Both general managers had negative attitudes and were acted bothered to assist.

John W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
3

The two no’s were because sometimes it was easy sometimes not sometimes clean sometimes not

RICK W.  |  Expérience générale 
Évaluation :
5

The staff were nice and went out of their way to help us, they should definitely get a raise.

caleb y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C.  |  Expérience générale 
Évaluation :
5

S.O.

MARIA C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emran K.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and accommodating when I needed it most. I wasn't even aware of the storage facility on site until they told me, things worked out well because of the staff, Thanks guys much appreciated

Tammy g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michele F.  |  Premières impressions 
Évaluation :
5

Danver Mass one staff was very rude unprofessional refused to attached my car to. Uhaul truck, he's Cambodian but 2 ladies helped on 6/29

CHRISTINE D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lexi G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiny D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celia M.  |  Premières impressions 
Évaluation :
1

Renting this storage unit from Uhaul has been among the worst decisions I have made. It was nothing but a huge pain to deal with from beginning to end

Jared D.  |  Expérience générale 
Évaluation :
3

My problem was with the sales rep on the phone. She didn't realize that the storage box on the second level had access only by a stairs/ladder. It was very difficult to get into, pipes in the ceiling and a difficult angle. I wouldn't have been able to manage if my son didn't tag along last minute. The employees at Salem where very nice and understanding. Ann

Ann D.  |  Expérience générale 
Évaluation :
5

Staff did not have internet. Staff were kind and professional. Maybe a time for a an upgrade in internet. Staff were doing their best trying to help everyone, but there should be reliable internet.

Brian R.  |  Premières impressions 
Évaluation :
5

The general manager at the Salem, MA location was EXCELLENT and should commended for how he handled the store as it was getting absolutely SLAMMED with customers while he only had one other employee to help him. You all need to give Mr. Chery a raise and get him more staff.

NATHANIEL G.  |  Premières impressions 
Évaluation :
4

My storage unit looks like it might be the runt of the litter, but it gets the job done. The storage unit door does not have the U-Haul logo and painted number as the rest of them do, so it seemed like maybe I got the trash pick. This unit was the last one of its size and fits all of our storage needs, so we make it work.

Miles A.  |  Premières impressions 
Évaluation :
5

The young man that helped me rent the unit was very helpful. I can't believe I forgot his name, but he was great!

Micheal M.  |  Premières impressions 
Évaluation :
4

I had a storage unit there for almost a year and during that time the staff was always helpful and courteous.

virginia s.  |  Expérience générale 
Évaluation :
5

Merci

ximora g.  |  Expérience générale 
Évaluation :
5

Kyle Mills is THE BEST!!! He takes the time to make sure that "All is Well".

Anthony R.  |  Expérience générale 
Évaluation :
4

Overall, really good.

emran k.  |  Expérience générale 
Évaluation :
5

Very professional, efficient service provided as usual. Keep up the great work! Carlos Koczela

Carlos K.  |  Premières impressions 
Évaluation :
5

Manager and staff courteous and professional

james t.  |  Expérience générale 
Évaluation :
5

the manager on duty was amazing, helped with our storage unit, checked us in and made the last part of my move from NYC seemless.

Marc S.  |  Réservation 
Évaluation :
3

The lock on the main access door was broken and this was pointed out by staff to us, so it was not at all secure

candice s.  |  Expérience générale 
Évaluation :
2

I was not told that my u-boxes would go to 3 different hubs before it got to me 2 days later. After guarantee delivery of Sept 27

Denise C.  |  Expérience générale 
Évaluation :
5

Kyle, the executive at the Salem location, is professional and personable and someone you should probably give a promotion to before you lose him to a competitor.

todd h.  |  Réservation 
Évaluation :
5

Awesome service

Jorge P.  |  Expérience générale 
Évaluation :
5

the girl working was very good

Mike T.  |  Réservation 
Évaluation :
5

Staff was excellant.

PAT A.  |  Réservation 
Évaluation :
4

I need Scott, the district manager to call me

Steven D.  |  Réservation 
Évaluation :
1

Thank you for booking me a pick up truck when you knew I had to pull 2 uboxes. Got to the Natick location and they didn't have 15' trucks like I needed. Had to wait hours for one to show up

CHRISTIAN F.  |  Expérience générale 
Évaluation :
5

Would use this facility again if I needed storage space.

Joseph M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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