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Mike CCustomer Reviews for U-Haul Moving & Storage of Salt Lake
Testimonials From Recent Customers
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Nice clean fast
mumta aThe storage unit was very accessible and perfectly maintained!
Sheng P | Expérience généraleCheck in after hours was very complicated & confusing. I am 74 years old not exactly tech savy. The truck was locked & keys turned in before I was able to follow email instructions on my phone. The fee was twice what I expected. I will not be using U-haul in the future.
Paula LGreat experience!
Mark SEvery thing is good thank you I w’ll be back
kayihura nAlignment seemed off, truck kept pulling to right and had to correc
Courtney RStellar.
Brandon J | Online Move InThe bearings broke on the front passenger tire, I waited an hour for a tow and a couple of hours to have it fixed, everyone was very nice. I was charged for 12 extra miles. Makes me a bit nervous to drive a U-haul. I had called the location I rented from because the abs light came on and the msg check stability (?) was on the dash. The person I talked to said everything should be fine and I could just keep driving. A few minutes later I could barely steer ( I was in the freeway), I managed to get to the shoulder and this time the front passenger tire was very bent. The tow driver said it could have been a bug accident, was surprised the tire hadn't flown off. I think I just expected a bit more 'care' from U-Haul.
Michael MThe staff here was really nice, very accomidating. They go above customer expectations.
CARRIE A | Premières impressionsGood equipment. Thanks
Mike SIt's really hot in there, little space, the manager lied saying I wasn't at the storage when people were in it. But I was I walked out to my car. And when they called me about it they didn't even let me talk. I would never get a storage from them again.
Andrea G | Expérience généralevery fast drop off.
JOe SOne of many obvious objectives for U-Haul is to get the customer checked out (leaving with equipment) and get the customer checked in, (returning with the equipment) as quickly as possible, agreed? No customer should absorb Uhaul's overhead by facilitating an equipment check in process that should be preformed on Uhaul's clock. This may work on drones and sheep but not by a person who understands what really going on.
Hayden CFriendly, efficient, easy App, large supply of equipment
Spencer GThere aren’t enough ratchet strap hookups inside the trailers
Kathleen KI was treated exceptionally well as I have been the last 2 times that I have recently rented a vehicle from this location ! Everybody have great to deal with in all aspects !
gerald aThe truck smelled like smoke
Natasha PWhen my UBox got delivered, one of the opening clasps was bent and unopenable (likely got bumped into another box in the warehouse). I called the dispatch, and the delivery guy came back within 10 minutes and hammered in back in place so that I can actually access my box. The staff handled a potentially day-ruining situation very well, thank you all!
Iaroslav TNeed a center, front, tie down point in the 6x12 covered trailers for motorcycle tie down.
Kit FI like this place so much
Augustine DVery great customer service from the woman who checked in the vehicle. I can't remember her name now but she was very personable
Brian FHad some minor steering issues and did not have the equipment that was shown available in the app and website. Ended up costing over 100 dollars more than we expected with worse equipment.
Kaler WThey were extremely helpful at this location. They helped us when none of the others would because we had out of state licenses. The staff was great and willing to work with us and we are very grateful to them!
kristen b | Premières impressionsThe guy who helped me, was very nice. He explained every to me. He had great customer service.
Erica JI came in after hours. Dropped off vehicle
Andrii SNothing that was all very friendly and helpfull
nickey lI didn't have a headlight which was really annoying. It got dark as I was entering the green river gorge which was extremely dangerous. It is ridiculous that you guys charge extra for every little thing but I can't have a properly maintained truck for $600. The staff were great though!
Luke LVery friendly staff
Matthew Bawesome customer service, Alaska helped me and he went above and beyond.
Rebekah WThe price is getting too high. I kept getting price increase emails.
Nihal S | Expérience généraleEverything was great and easy.
Michael MEasy if use
Michael QMy original location that I reserved the truck was located about a mile from the location we needed it for , two days prior to the move I got a call saying they didn’t have the truck at that location and I would have to travel an additional distance to a different location to get the truck.Problem was they did not account for the additional mileage I would have incurred in my allotment of included mileage .
Sheldon JEveryone was very helpful. The pick up was quick and easy, as was the return.
Doug WCheck trailers before renting them to make sure they are clean. Mark C cleaned it out for me and was very attentive.
monte hIt was fast and easy to rent. It helped a lot.
shem kTeam was professional and courteous. Got the job done in, like, an hour! Nice work!
Robert FAs a satisfied customer it helps to be more attentive to details--vehicle walk arounds, cleanliness, mileage and being satisfied after the rental is returned. Not hours later....
Bernard MNick was awesome and took care of my needs, as my truck and many others weren't available because of bad snowy weather.
Gregory SIt was quick, the people were efficient, great experience!! Thank you!
A JEasy peasy
Zachary HGreat Customer Service and great job on my hitch install
Mark GEasy transition in to the storage and fast service with great communication
Robert K | Premières impressionsI arrived at the location for return my rental at 4:45 pm to ensure return before close at 5:00 pm. The person working the desk said it was too close to closing to complete my return and I would need to use the self return feature on the Uhaul app. If returns will not be processed within a certain amount of time before close, this should be made clear at the time of the rental. I rushed to ensure I provided the appropriate time for the return and respect the employees end of shift and I do not feel like I given the same respect in return.
Molly BKeep up the good work
Charles MVery friendly people
Farshid AForcing me to pay $1000 and rent for 5 days when I need for one is wrong.
Jessica HAlaska, the owner / manager, checked me in and was extremely helpful and kind. I have rented from many UHaul locations but will be coming back to his business from now on. Thank you, Dennis
Dennis AShould provide direction of where key box is as we had to walk around the building for 20 min to find it.
Elizabeth II love pick up truck that I used, 2023 dodge ram. It has the hooks on truck's bed. Very comfortable ride. Powerful. I don't have time to calculate for refuel the gas. Just put about half of tank of gas. Love peoples there. Thanks
Tossaphol SZero lighting in the unit, hours of access were terrible, zero trash cans to dispose of packing material. 0/10
SAVANNAH P | Expérience généraleAlaska runs a tight ship his employees are crazy helpful and always so willing to assist!! They help with making sure i pay as little as possible knowing i am a single hard working parent. I will always use and recommend this facility!
REALENE O | Expérience généraleYou charged me 204 after I moved, I called and was told sorry and would get a reversal and they still charged me and I had to file a dispute with my bank! Manager refused to get on the phone with me when I called! Manager should be trained on customer service and ethics!!!
Taunya B | Expérience généraleThanks Amanda Jean you were great
ALICIA B | Premières impressionsThank you for your kindness
Shirley M | Expérience généraleClean; accommodating
Taunya B | Premières impressionsA joke
Amanda S | Expérience généraleMy first contact was Nick, he was helpful. Upon arrival that afternoon owner was helpful.The unit choice limited and my new unit was far from the door. Movers count steps and it was $1 per step, that was unfortunate. But the Semi-trailer had zero issues backing up to the access doors. The 11 steps up to the unit were not too challenging but for movers (&my bad knees) it can be an issue. However, the woman, who had taken some time to show me another closer but larger unit, as she was tidying up another two units that woman was absolutely amazing. I wish I could remember her name. I'm looking forward to not having to worry about the unit or the security.
Deanna A | Online Move InAlaska you have some awesome employees who know how to bring customers to ease I will be a forever customer and share my experience always NICK, DAVID, Ty, and AMANDAJEAN are my hero’s Amanda Jean saved my life thank you so very much
REALENE O | Expérience généraleEveryone was awesome
Isaiah G | Premières impressionsI just needed a friendly face and some help to keep my boat flowing! Walked in got awesomely welcomed by everyone, and Nick offered to get my boat rowing I roar through the.next day David and Ty sail me thru massive waves the next day called Alaska stirs me into Amanda genes arms because I moved into a bigger unit without permission as I could not access my newly assigned unit Alaska sent me to a kind knowledgeable awesome person who did her job and very well as i smoothly sailed into an open door! This location has never let me down they do what very little people know how to do be humane with true compassion pricy but I would go anywhere else thank you with all our hearts Mahalo the RO's
REALENE O | Premières impressionsJust wanted to say thanks
carmen v | Expérience généraleBe nice if I had known no elevator. Also, halls were really narrow for getting furniture down. Finally, I was asked for info (addresses) that I would have had if I had been warned that I would need it
Kelly B | Premières impressionsОк
OROZBEK K | Expérience généraleOnly rented storage for a month. Told lady assisting me as much. She said that's fine and only added my debit card and said it would close out. Checked out before my month was up and then I received lien notices about paying for the next month. Took hours to get a hold of someone- finally had to go down to talk to someone. Was finally resolved. But so so so inconvenient.
Lindsay R | Expérience généraleAddie helped us and everyone helped us when we've gone in so nice, and kind and helpful
Shirley M | Premières impressionsHonestly we didn't actually move in realizing that our plans changed drastically is less than half a day, but it was very clean and secure.
Charles P | Premières impressionsThey were very pleasant and helpful with our crazy situation.
Melinda G | Premières impressionsGreat friendly staff, super helpful! One of the best uhaul establishments I've experienced. Definitely a good crew who knows what their doing!
Brett B | Expérience généraleThe staff were excellent
Daniel S | Expérience généraleAccess to small units limited to a 300-500 ft walk from entrance while there existed access within 40 ft. Unnecessarily inconvenient.
RAYMOND B | Expérience généraleEveryone that I met there was very nice and helpful
DENNIS H | Premières impressionsIt would have been better, if the person at the call center would have set it up right. In stead of us being able to get into the storage that night we had to wait one more day. Which made us have to rent another truck to move. Also the unit wasn't as big as we needed. We had to rent another unit also.
Barbara M | Expérience généraleJust need 24 hour access. Work late
Joyce S | Premières impressionsThe location is already difficult to get to with a gate and 2 boxes that you need a card to access each and every time you take a load from your belongings, but all of the staff is in training. Meaning, no one on staff understands that a nightly walk through to see what storage units have vacated that day is not optional. Every day. When I arrived they did not know which units were available, and a month after I moved out they attempted to charge me 2 times on a one months free storage that was only used for approximately 12 days, but less than 19 days with our a doubt. Know which units have vacated is the main goal.
Chastity L | Expérience généraleI would like to have access to storage after office's hours. Thanks you
carmen v | Premières impressionsWe got there 15 minutes before our appointment. They were very helpful and worked around us unloading into our new storage unit, and turning in our truck and auto dolly.
SUSANNA H | Premières impressionsThis was a drive up storage rental. The reason we rented here was because of the easy drive up access. Without any communication to renters, they put a wall up and no longer allowed drive up access. They also raised the rent for now less services. Staff was unhelpful when asking why this was happening and then the location to enter the storage was completely moved to the opposite side of the building, again without any communication or notice to renters. This was a horrible renting experience and has potentially caused me to never return to uhaul again. I Will never recommend this location to anyone.
Peyton S | Expérience généraleAwful.
max m | Expérience généraleIt has been a good experience. I really liked the online check in. I didn't have to wait in line at the desk forever or on the phone forever.
Rana M | Online Move InHonestly best experience at a U-Haul location so far.
Ian D | Expérience généraleOnly one day I was not able to drive into covered loading area because of construction. I was able to work around the inconvenience. Great staff, they were very professional and helpful. HappyDay
LIONEL F | Expérience généraleDue to this facility's remodeling plans, my tight deadline to get things into storage and the winter weather/storms, putting my things in storage here became one more stress that I didn't need. Day 1: I was informed that the big garage door was inoperable and I'd have to use a small, residential-home sized door to bring my things in. Didn't realize that there's a pretty big step to get into and out of that door and there's no ramp. I witnessed one man try to maneuver a flat-bed cart out of the parking lot up that step, and as he leaned his body weight into it, the stop stopped him immediately causing the cart's handle to jam into his torso/ribs/gut. That's a safety issue. Also, someone else pointed out having one door and not ramp is not ADA compliant. Day 2: The card scanners had been removed. Evidently this was out of the control of the employees who work there. I had try other doors and go around the building and wait in line for several minutes then ask an employee to let me in to the only working door that leads to my unit. The door was propped open with a wooden block. This did not feel secure in any way. There were other things that were inconvenient or annoying. Why was I automatically assigned a unit up 12 steps/stairs? I ended up donating a heavy $230 weight bench because I am moving alone and lugging that thing solo up and down 12 steps was the last straw for me. Anyway, the staff was friendly under the circumstances and did their best, but the remodeling situation over there requires a lot more time and patience than I have right now. I ended up renting a unit at Cubes which is comparatively convenient, well designed, accessible when they say they are. Cubes is also gated and even has elevators for people who have storage space on the upper floors. I hope the remodel goes well, but in the meantime, it's probably better to fully inform customers of what the remodel will mean for them. I definitely appreciate the free month they generously gave me though!
paige m | Expérience généraleThanks for by professional
RAMON M | Premières impressionsThank you. It's hard to find anyone these days that even know where they work yet alone their job. Your employees are awesome andi appreciate them very much
Amanda S | Premières impressionsThe new wall creates a bottleneck and narrow hallway. This leads to frustration and moving delays for all customers. Steve, you and your staff were great to work with. Adding that wall was a horrible idea!
James C | Expérience généraleStill in the process of putting my thing in my storage unit. But the staff are helpful and able to answer any questions while showing me the property and unit.
JASMINE P | Premières impressionsGreat employees that provide Great Customer Service!!!
Albert A | Expérience généraleThank you for all the help you gave me and my family. Well, get to an unknown place and find friendly people like you, who not only helped me but also guided us. Thank you Atte: Jorge
Jorge H | Expérience généraleI love the reused room
Diana M | Premières impressionsStairs with out elevators or a better way to get your stuff up then landing is a bit inconvenient... an absolutely nowhere did anybody have any climate controlled big enough units.. other then that everything was amazing so ty guys for making a stressful time a little less stressful..
CLIFFORD B | Premières impressionsVery thankful I was able to secure a storage unit same day. I was able to save my grandmothers things which is priceless to me. It was stressful move and the staff made it easy and safe. Merci.
Rachael L | Expérience généraleVery pleased
John H | Premières impressionsVery friendly place always so helpful n they always
Diana P | Premières impressionsYour map and advertising says "drive thru loading/unloading". There is only one way in/out. Which is difficult with a trailer. It would be nice if you updated your advertising.
Tom P | Expérience généraleOver all experience was great! Would recommend Uhaul to friends and family.
Kendra E | Expérience généraleGreat Customer Service
Danny H | Premières impressionsI loved it here!
KAITLYN L | Expérience généraleVery friendly and accommodating
john c | Expérience généraleI found the staff and customer service personnel very friendly and accommodating. I'm not easy to impress, but I was VERY impressed.
Robert B | Premières impressionsGreat service
Eli B | Premières impressionsCustomer service was not there by Amanda. I've always have had a great experience, until yesterday. It made my trip across country end frustrated. No one wants to drive 32 miles across country and have to deal with the attitude Amanda displayed yesterday. I chose to drive another hour back the other direction just so I wouldn't have to deal with her .
Kathleen H | Premières impressionsThe map indicates "drive thru" loading/unloading. However, there is not a drive thru. I went in with a trailer and had to back out. You should update your facility map to indicate one way in and out.
Tom P | Online Move InYour employee Amanda customer service skills made me decide that after 3 days of driving and as tired as I was, was not worth the attitude she displayed. I can understand, she may run a tight ship, but work with you customer. Don't make them feel that it was a mistake to choose uhaul.
Kathleen H | Expérience généraleWe were at your location just before 8p. Your staff was very helpful. It would have been more convenient for us to use the drive in drop off. I did call ahead and was told I would have access if I got there by 8p. I did have access (through the man-door) but we would have come sooner had we known about the cutoff time for the drive in - or even know anything about it at all. It's such a great service! My only comment would be to communicate a little more info to those who make the effort to call in. I didn't know to ask the questions. Otherwise, I was super impressed with your staff.
holly m | Premières impressionsVery helpful
john c | Premières impressionsInstructions on storage hours were not clear to me, there should be a pamphlet with hours on . The rep said to me briefly But not clear at all. I ended up moving my stuffs after the rolling door hours.
Theresa T | Online Move InPersonal muy atento y amable
cecilia r | Premières impressionsTy for being extremely nice and helpful. Moving into my storage unit was a breeze.
VIRGINIA M | Premières impressionsEveryone was terrific. Very helpful. The most difficult part was calling and trying to reach a live individual. That was impossible! Worse was driving up and seeing employees standing around talking on texting but yet too busy to pick up the phone so I had to drive 30 miles to storage unit to ask a question in person. Otherwise staff was friendly and helpful when I was there in person!
Lillie G | Expérience généraleTerrible move out experience. And now I am being billed again and getting lein notifications even though the office knows I moved out at the beginning of the month (July). I will never use UHaul again. My storage is empty and I am getting late notices. And staff was rude to me when I moved out.
RON J | Expérience généraleI was discriminated against by a person under your employment”.
Carla V | Expérience généraleTerrible! I will NEVER give U-Haul my business again.
RON J | Premières impressionsStaff was very helpful and Awesome
Debra H | Premières impressionsEveryone there was extremely helpful and nice. Especially Natasha.
GORDON L | Premières impressionsI really liked having the indoor storage, but the access door wasn't quite tall enough for the storage unit I bumped my head a couple of times.
Jewell C | Expérience généraleThe only storage units available were up a set of steps and down a hallway. A problem when moving heavy items. If there had been an elevator would have rated higher.
PETER T | Expérience généraleVery helpful in every aspect.
Bruce S | Premières impressionsThe associate, Natasha vasquez, was very helpful. She was compassionate and understanding in my situation and was able to get me into a unit that was suitable for my needs. She also was able to arrange for me to drop off my uhaul truck at her store as it was scheduled to drop off at a different location. In my opinion, she worked some magic and probably deserves a raise.
Janet T | Premières impressionsEvery staff member I encountered was courteous and professional. Keep up the excellent work!
JOSE P | Expérience généraleThe U Haul is very nice and friendly it was amazing Even we get free storage for one month thank you for helping our needs .
IBRAHIM F | Premières impressionsThe people that I spoke with on the phone, the reservation people were not that nice. They acted as if they had somewhere else to be, lost my order and when I tried giving them my reservation number, he acted as though he didn't even want it. Very rude on the phone. But when we got down to the storage facility, the Uhaul people were very helpful and showed me how to use the card and showed me where my storage was. All in all, I give Uhaul a 6 out of 10 this time for your service. I was great full for the help on such a stressful moving day.
Kathy S | Premières impressionsStairs to the storage locker made the move much more difficult
PETER T | Premières impressionsThe ladies at the desk were friendly, efficient, and informative.
JOSE P | Premières impressionsFast and friendly. Made moving so simple. Team was friendly and very helpful. They saved me nearly $200 because they knew of promotions I didn't!!!!
Kristen C | Premières impressionsI wasn't expecting my staff to be there in the storage but finally I received a call from U-Haul customer that I still have my staff in their storage and I went there to get it all and they were still there since 2019 up to now.
Aweis O | Expérience généraleGreat staff always helpful and accommodating. The facility was always clean
MARK S | Expérience généraleWhen I arrived for storage the staff gave me too small of a unit because they assumed my trailer was a smaller size than it actually was and I had reserved a bigger unit in advance. If they had looked at my account and reservation to begin with they would've seen the trailer was a 6x12. After unloading a few items I knew it was too small so they said they were overbooked by ten units and didn't have a bigger size. I reserved everything in advance so after they looked on computer and me telling them I absolutely need a bigger unit they magically had my original size available. When I moved out and closed out the unit on Dec 1st they could not find my storage unit under my name. They had put both my first name with my emergency contacts name. So the guy who originally put my info in the computer messed up and did not even seemed like he wanted to be there or was new but none of this is my problem. I was glad to have had the free first month because I definitely wouldn't have wanted to pay for all these unnecessary employee errors. I won't recommend this location and won't be going back.
CAMI g | Expérience généraleMy only feedback is that hallways are narrow and doors not very wide or high enough. Also there is no elevator to the second floor.
DARYL C | Premières impressionsThe check out and desk people were all overly helpful. They helped with all issues and made everything go smoothly.
Danielle O | Premières impressionsYou should offer pro rated rent for the last month. I think it's predatory to have me pay a full month's worth for 3 days
JUAN D | Expérience généraleShana was very helpful
Shannon R | Premières impressionsEveryone inside were so nice and helpful They gavee unit 1818 which was a end unit after driving _ days from NH to ut. Couldn't of been happier with the service and the way they helped us in a time of need
Ben W | Expérience généraleIn the beginning it was excellent but as time went by I attempted several times to get a hold of the site manager, Steve Bendixson, by phone (almost every time it went to a customer service person not on site despite the phone number being supposedly to the store and that c.s. person said they would email Steve but I never got a reply, by email (only responses came during the last few months but generally meant my still having to go to the store --I had asked that he phone me as I use a wheelchair and now live quite a bit away and have to use public transportation). When I moved 1/2 of my belongings to a smaller unit I wasn't told I no longer had 24 hrs access so ended up making a trip to move the last of belongings out for nothing with volunteers. So score at beginning of lease until July of 2020 would have been a 5/5 stars then it slowly dropped and by the last month it was down to 1/5 but after a call to corporate office with the complaint Steve emailed me (again I had to go down because of his not calling which wasted almost 45 minutes of my time as this could have been done in the phone call) I would say it was at a 1,5 star. I am also at a loss as to why my unit had a padlock on it for supposedly lack of payment but my bill was current (luckily I had checked my unit during one of those having to come in person trips just before I took the last out and went and got Steve to look as he didn't believe me telling him of the presence of the special lock and posted notice). Your phone system needs updating to include a way to speak with the store directly and if someone has questions about the storage unit.
jessica e | Expérience généraleI have never been so stereesed out in my life I live in Orem drive here 3 times and u guys had no storage fir me finally gave me one upstairs 5x5?it didn’t fit so I still have my stuff in their getting another storage it’s been a night mare 3 days it took to get a 5 x 5
Tiffeny R | Premières impressionsYour Staff was not helpful. Would not work with us in some special circumstances. Told us we were all set and would make it work for us so we were ok with the price. Then to find out they did not help in any way....... Not Happy!
Mark F | Expérience généraleStorage unit was clean. Access to the unit was difficult because there was often someone parked right in front. The staff seem very uninterested or even put out to help.
Adrain B | Expérience généraleNeed lights in side storage room. No matter d side of storage rooms
STEPHANIE P | Expérience généraleDidn't like the fact of the prices increased every month way too expensive
BRIAN B | Expérience généraleThey are the best team at this Uhaul location. If I could have given higher scores, I would have because I am sad to move away and end my time with them... Wish they could come with me. Steve's the best!!!
Bradley G | Expérience généraleExcellent customer service and efficiency!
Danielle B | Expérience généraleFor the space like a "less than a small closet size" the cost is too high and should remain I feel around $70-75. I would pay that as I was there over 20 years and felt even $99 was too high, when the increase to so much higher was made and deadline the 27th is why I had to find another place to store my piano and only a few inches of space left for christmas village boxes of ceramics too high in cost when on a fixed social security of $900
SHARRON C | Expérience généraleHad trouble with after hours drop off internet service
John B | Premières impressionsNo comment
VERONICA F | Premières impressionsWe rented the unit at the start of the pandemic to store items my son didn't need at home when the university closed. The staff made us feel comfortable renting and leaving items. They were awesome anytime they saw my son come in or out. If we need storage again, we will be back! Merci.
MaryAnn P | Expérience généraleThe csrs did not provide information that would have been a deal breaker for me and caused me to spend extra money. They were helpful with basic knowledge but information one really needs to have a satisfactory experience was lacking.
Jada R | Expérience généraleClean, material is at its place, heated storage. The people working there are great and friendly. This unit is perfect.
Ilana H | Premières impressionsShannon was incredibly helpful and made my move just a little bit easier. Thank you so much Shannon for all everything. You're the best!
Ramon Z | Premières impressionsI haul experience was great. At the end of our move we had a problem with a delay in access to our new home. It wa Sunday, it was time to turn in the trailer and my stress level was going up. Lucky for me, Shanna was the one working that day. Her calm, efficient handling of my problems was spectacular. She is a tribute to your office. I cannot praise her performance enough. Thank you for providing such a competent person on a Sunday. Grant Bagley
Grant B | Expérience généraleCrew was helpful and thorough. Really felt like our things were secure. The place is well managed.
Anne C | Expérience généraleI like the climate controlled storage for some of my paintings.
Robert D | Premières impressionsIt is very dusty and dirty in the storage in general. Needs a clean.
Tracy G | Expérience généraleThe only thing I was displeased with was that we had reserved our truck a month or more in advance from a location near our home and it ended up not being available and we had to drive an hour away for a truck a day later. But they did give a little discount and people were very friendly and the storage unit was great.
Jennifer S | Expérience généraleI cannot say enough good things about Steve and his staff. The young lady who seems to be in charge when Steve isnt there is amazing as well. We had some tough times because of Covid like thousands of other people. They were so kind and helpful and so willing to work w us on anything we needed. I work in the service industry and these two people made uhaul look like the best company for moving hands down. They both deserve recognition and raises. Kudos to the staff at 3900 south state street in Salt Lake City. They are above and beyond truly amazing at what they do. Santé!
Chris H | Expérience généraleI will never use your services again
Richard D | Expérience généraleI had such a bad experience in Ogden I was tired and stressed and had a truck load that was supposed to be stored in Ogden They did not have my reserved 10x10 They were of no help I drove back to Murray where I was supposed to return the truck and they could not help I couldn’t return the truck it still had my load It was almost closing and you were kind and helpful and I thank you
Kim H | Premières impressionsIs very well located and very convient to get to there very friendly people id recomend them to anybody...
TOMMY W | Premières impressionsCongratulations! U-haul is the best company. Every staffs are friendly and everything is fast. We don't have to waste our time.
Marcelo V | Premières impressionsGreat experience
TARIK A | Premières impressionsThe staff were courteous, knowledgeable, and efficient. I am happy with the service I get from this U-Haul location.
ROBERT N | Premières impressionsVery pleased with my experience.
Maxwell C | Expérience généraleEveryone was very kind and helpful. They went out of their way to assist us.
Richard S | Expérience généraleThe staff was very rude. I have still not received my uboxes in Tulsa.
Jeanne O | Expérience généraleI will recommend this particular u haul,Steve the manager is the BEST
Anane A | Expérience généraleRidiculous. Absolute joke
Amy M | Online Move InExtremely helpful & friendly staff. Will definitely recommend.
Natalie S | Expérience généraleUhaul did not have the trailer that I rented a week in advance. I had to get a smaller trailer instead. I wasn't able to bring everything I wanted on my move for this reason. When I had the hitch installed at Uhaul, they forgot to install the ball, ball mount, and pin. They also forgot to leave my car key inside the car. I had to drive back down to pick up those items.
Marshall S | Premières impressionsTerrific customer service, friendly and very helpful. Fortement recommandé!
LAwrence K | Expérience généraleHoping to see a partial refund. No lighting in units, was not informed I couldn't be there after 7PM and was quickly rushed outside where I had to load the rest of my things in the parking lot. Very disappointed they could not wait 5 minutes for me to finish. I will be posting a bad reviewbon Google, yellow pages ect. once we come to and agreement I will reconsider 5 stars
Kevin A | Expérience généraleEveryone we encountered was very courteous and professional.
Curt M | Expérience généraleInitial problems with the computer system not allowing me to reserve the size I wanted even though available and when I arrived the reservation was for the following month but in person the facility is great and the staff was very friendly helpful and competent.
aya W | Premières impressionsYour employees were rude unprofessional and i will not be using uhaul ever again.
John K | Expérience généraleNever had any problems!Excellent service and location!
john l | Expérience généraleI would say it was a great experience except that two days after i paid the rent my apartment was ready to move and i ended up paying for an entire month with using it and no one could give me a disco
Flavio F | Expérience généraleGreat Stafff
KESHA H | Expérience généraleThe staff was great. They were friendly and super helpful to me!!! They went the extra step. I'll Working with them is one of my better experiences with storage and truck rentals.
JEANNA H | Expérience généraleClean and very helpful employees.
Brandon E | Premières impressionsI left repeated telephone messages and the staff never returned my call. The failed to set me up for automatic payments at my initial visit and then cheated me out of a $15 late fee.
Nancy B | Expérience généraleThank You for everything
Karen B | Expérience généraleSteve and his team were exceptional. Even with some technical glitches for the card access, they were always ready to assist with a friendly greeting and cheerful approach. Thanks!!
Kevin B | Expérience généraleI am trying to find my storage unit that your company put my belongings in if someone can call me or email me asap i would appreciate it my name is Troy
Scott P | Premières impressionsGreat service.
Katia A | Premières impressionsDont like
Joan C | Expérience généraleThe staff was very friendly and helpful.
JEANNA H | Premières impressionsUnits were not air conditioned
Jeremy M | Expérience généraleClean and secure facilities. Good access.
DAVID H | Expérience généraleI used U-haul for short term storage (2 months), truck rentals and moving supplies. Friendly & efficient team. Louie made every visit positive, always smiling and helping me at every turn, top notch!
Bradford K | Expérience généraleYour service is very quick and efficient I will recommend your services to others thank you Mr.Carter.
Robert C | Premières impressionsI'm a long time user of Uhaul. I'm a medical professional recruited to work at your local children's hospital and was treated very poorly at your store. Please contact me concerning my experience.
William H | Expérience généraleAll went well.
ROBIN J | Expérience généraleExcellent service
ROBERT G | Expérience généraleA car was parked and left in the unloading area for over an hour, and the female Uhaul rep was uncaring and unhelpful. Two other employees were extremely rude and bad mouthing customers.
Christine H | Premières impressionsGood employes helpful
victor s | Premières impressionsAll was well up until I learned that U-Haul does not allow for pro-rated storage space leasing. You pay for a full month even if you only need a few extra days. And that is U-Haul Law!
JOSE M | Expérience généraleThis is a great business.
John N | Expérience généraleGood staff reception and care while showing me the storage options. Everything was fast and smooth.
Andre D | Premières impressionsVERY CLEAN FACILITY. STAFF WAS VERY FRIENDLY AND PROFESSIONAL. VANS WERE ALSO CLEAN AND IN GOOD WORKING ORDER. POSITIVE EXPERIENCE ALL THE WAY AROUND.
dennis s | Expérience généraleFANTASTIC EMPLOYEES
BOB z | Expérience généraleI arrived to remove my belongs from the storage unit and rented a truck to move it. The staff was very helpful and the one gentleman made sure we were taken care of at the entrance to storage area.
leanna p | Expérience généraleExcellence in delivering storage moving protocol! Gracias!
Eric J | Expérience généraleExtremely professional and friendly staff. Clean facility. Will return.
Maria O | Expérience généraleTop notch facility, made the relocation experience so much easier.
MICHAEL K | Expérience généraleI forget who helped me but he was really really great, he was polite, knowledgeable, and quick with help I would recommend this place to anyone due to the helpfulness of this employee
Kyle M | Expérience généraleThey were very good and I enjoyed working with them in storing my stuff for longer than I thought I would.
Curtis H | Expérience généraleFar easier to access my uboxes than expected. Employees were helpful and friendly
Alexander F | Expérience généralehard to reach by phone. not very helpful at all. left messages with switchboard and never received a call back. told us one thing and then after paying, told us they would be charging extra.
Quality A | Expérience généraleVery good customer service. Thanks.
David S | Premières impressionsGreat experience
colleen H | Expérience généraleFriendly employee's
STEPHEN V | Expérience généraleDidn't visit the actual storage site but the boxes arrived on time and were picked up on time. They were sturdy and came with plenty of packing blankets. Our goods arrived safe. Merci!
ruby j | Expérience généraleI found the Uboxes to be exactly what I needed. Kara was amazing! She was very friendly and super helpful. I would recommend UHaul boxes to everyone.
Melanie S | Expérience généraleThey delivered and were professional
Alexander T | Expérience généraleDelivery and pickup were done on time and efficiently! Thanks for making my move easier
donna o | Expérience généraleNo issues with entire move, would recommend
JEFF B | Expérience généraleThis is a full service corporate operation. Awesome management!
Deborah L | Premières impressionsFar better than I expected.
Lucy K | Premières impressionsI was treated very well. I called & truck reservations & storage @ same time by UHAUL on 53rd State. I was quoted $69 for lower unit. It was $25 more. Service was great & friendly.Do you record calls?
leanna p | Premières impressionsStaff was super friendly and helpful!!!
Megan K | Premières impressionsNice people
Fernando R | Expérience généraleWas way to expensive for what size it was.
richard M | Expérience généraleBeen a customer for years & the new prices are just a little too expensive for me.
Tahzwan T | Expérience généraleGreat people to work with. Very accommodating and delivered my U-Box exactly when I wanted it. The area manager Cliff was fantastic.
Robert K | Expérience généraleThis is an outstanding U-Haul location! Helpful employees, very service oriented. When signing contracts, etc, I never felt I had to worry about hidden charges, or getting dinged with extra BS charges
fred l | Expérience généraleVery good customer service. Clean facility.
LORETTA C | Expérience généraleThanks U-Haul! Very pleased from beginning to end.
Thomas P | Expérience générale. .
Aman J | Expérience généraleVery customer friendly people. Willing to do what it takes to get the job done.
Michele B | Expérience généraleGreat people
Gabriel J | Expérience généraleThe staff was so nice and very helpful with everything from rental of truck and storage unit
Yoko N | Premières impressionsGood experience
Pam C | Expérience généraleI used the U-Haul pod system. The workers were very helpful and kind. The St. George team headed by Debbie made our move happen in just a few hours. She is an exceptional customer service person.
sue t | Expérience généraleNever went to the facility but the team that delivered my box were awesome.
Jason T | Expérience généraleWonderful, easy, convenient. U-Haul made moving to Salt Lake as easy as moving can be.
Barbara B | Premières impressionsGreat.
Joshua H | Expérience généraleThis is the best U-Haul location I have seen. Clean & secure, great management, helpful & friendly staff. I highly recommend them to anyone looking to rent a storage unit, truck, or trailer!
Allen B | RéservationGreat staff and a great facility (thanks to Steve).
Mark L | RéservationVery friendly and helpful . Kept me informed through out
Pat G | Expérience généraleI told them we lost are check and they said I couldn't get my stuff never again
Spring M | Expérience généraleThe facility met our needs
stephen M | Expérience généraleWe had a UBox brought to our home. Kara called near the end of each month to see if we needed to extend our contract and was always easy to work with and sincerely friendly.
Elizabeth P | Expérience généraleMy initial phone contact did not explain the full charges for my U-Haul Box from Greenfield MA to SLC UT. There were additional charges, that were understandable, but never initially explained.
Richard H | Expérience généraleExcellent staff!!!
John J | Expérience généraleAn excellent way to move a small amount of belongings.
Lizabeth H | Expérience généraleEverybody was very helpful. The young man who was moving the U-Haul trucks around was driving very fast and stopping very quickly around the yard! We did not feel safe walking around the facility.
Eliza A | Expérience généraleUhaul staff and company is very helpful. Thanks crew.
cynthia d | Expérience généraleNa
Frank T | Réservationit was handy
Duane M | Expérience généraleCommunication between drivers and the facility and the main UHaul office was poor. I had to tell them our new address on 3 separate occasions. It was an inefficient experience
Kate L | Expérience généraleWe used U-boxes that were very convenient. They were the only type of pods we could get in our area which is out a ways from any sort of city. They contracted with a man that delivered them for us.
Carolyn L | Expérience généraleEveryone was friendly, helpful and courteous. A very good experience!
Michelle B | Expérience généraleKara delivered my Ubox to my house. She was great to work with. There was not an N/A option on the survey so i answered positively on the rest of the questions because of my experience with Kara.
Angela C | Expérience généraleThere was quite a wait on Saturday morning and they could have used more staff. However, the manager who checked us out was incredibly helpful and really knew his stuff.
Jane J | Expérience généraleThe customer service is always great as far as the staff being friendly and personable, except for one person the Ubox department. I have a a few things stolen from my time with Uhaul.
chelsey k | Expérience généraleGreat experience
Keith T | Expérience généraleI did not go to the facility so I cannot rate those items accurately.
SOPHIA K | Expérience généraleThanl you
anita n | RéservationFast and courteous service. Thanks!!
Noemi S | Expérience généraleKathy Thomas was really helpful after finding out we also had a 2nnd U-box. She advised us of our next steps and informed us of what she will be doing. I also have never been to the facility.
SOPHIA K | Expérience généraleTruck was great but.. Arrived 9:00 AM Sun. morning to return the rental truck. Sign says open 9:00 AM .... 9:20 still no one. I barrowed another customers phone to checkin on line. Not happy waiting
CINDY M | Expérience généraleThank you for your prompt and careful help
maryann p | Expérience généraleThe U-store pods were a perfect way for us to move--much better than getting a storage unit for two months and having to load and unload everything twice!!
Jeff W | Expérience généraleGreat facility, customer service, and location. Just wish you didn't have to pay extra for 24/7 access.
CYNTHIA W | Expérience généraleThe staff was very helpful. They made it possible to access my Ubox earlier than anticipated and made my next couple of weeks easier than they would otherwise have been.
Natalie Q | Expérience généraleThe staff and general manager at this location are very helpful and ready to help all the time. Merci.
Bradley G | Expérience généraleFantastic staff at Vonage appreciated everything
Brandon M | Expérience généraleKathy, who delivered and picked up our U-boxes was great.
Ricardo L | Expérience généraleEntire process was excellent from beginning to end. Merci
davey p | Expérience généraleHelpful Staff.
Wilfredo E | Expérience généraleUsing the Uboxes was awesome. Will never move another way again.
Catrina B | Expérience généraleThere staff goes out of there way to help and take care of the customer.
Anita B | Expérience généraleFor whatever reason, the last 4 or 5 months there has been ZERO PARKING for storage customers because every parking place is being used/rented to unknown people !Staff were not saying ! Major blocker!
ROCK H | Expérience généraleGreat experience. This facility and team are why we are devoted to UHaul for DIY moves.
James K | Expérience généraleContainers were ready before I arrived. Staff was helpful and friendly. Pleasantly surprised that none of our stuff got damaged or shifted during transport!
Jesse M | Expérience généraleKara from UBox was awesome to work with!
Joseph W | Expérience généralePaid for entry anytime and was locked out several times and that cause me lots of problems in time and money and making others o double work.
Ronda A | Expérience généraleI've never been to the Salt Lake U-Haul facility.
Anthony B | Expérience généraleEasy to get my u-box. Driver had excellent communication.
John C | Expérience généraleThe facility was great but calling the uhaul number took a long time, I was on hold at least 30 minutes. Once I had the order number the online site was helpful but waiting on hold was frustrating
Tiffany L | Expérience généraleMy card had an issue with billing and Cathy at the location really worked with me to get it resolved so my family of 9 could received the Uboxes quickly.
Maria R | Expérience généraleOur experience with Uhaul in Murray was nothing short of incredible. The staff were super friendly and helpful. We would highly recommend this location to others and we would certainly use Uhaul again
Michael H | Expérience généraleGood service.
nathan h | Expérience généralePerfect moving pod experience. Thank you!
Amy B | Expérience généraleVery helpful
JODI M | Expérience généraleLoved it, incredibly convenient and made my life (and move) so much easier.
Ahmad C | Expérience généraleEveryone at this U-Haul location was EXTREMELY helpful it is by far the best U-Haul location that I've used. I can't stress enough how great everyone is and I hope they are recognized for their work.
Nathaniel D | Expérience généraleThe service was excellent, and really allowed us to clear the house will major renovation was performed. Great Staff
Ray S | Expérience généraleI had a load of furniture I was going to move in at 4:38 am May 3 because I work all day 5am to 7pm. I couldn't access the large garage door so I could do this. I spoke with the manager on the floor
Mark B | Expérience généraleOur unit leaked and we suffered major damage to items and were told that they didn’t have time for our “meniscual issues “
Darrel F | Expérience générale