Customer Reviews for U-Haul Moving & Storage of San Angelo

4643 évaluations

1330 S Koenigheim St   San Angelo, TX 76903
(Hwy 87 South @ Av-J)

(325) 655-0595

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(325) 655-0595

1330 S Koenigheim St
San Angelo, TX 76903
(Hwy 87 South @ Av-J)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

CHESTER W. 
Évaluation :
2

Out of 4 young men, only 1 was willing to help put the trailer on my Truck. The guy that processed my paperwork was clocking out at 1pm Friday. 1 was eating. 2 others apparently had just come in. The one leaving tells the other 3 “Someone help this lady, I have to clock out at 1”......dead silence. I said “ not everyone at once”. The one eating said “ I'll go”. This is not the first time we have experienced this type of customer service, where we are not helped right away. However, the guy processing my paperwork and the one who did hitch the trailer for me, did provide me with exceptional customer service. Upon returning the trailer on Saturday 4pm, the same guy that was willing to hitched the trailer, recognized the truck, he quickly and effectively got the the trailer unhitched. You need more people who are willing to go that extra mile in customer service, especially for a name like Uhaul that we continue to trust.

JENNY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSIE T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANDRE K.  |  Premières impressions 
Évaluation :
3

Botton if storage not sealed in one corner and open on top between compartments. Mice droppings. Increased cost did not justify storage space size.

Alejandro P.  |  Expérience générale 
Évaluation :
5

The two gentlemen working at the time I was there were really helpful and professional, I will definitely use uhaul again in the future

EDDIE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry M.  |  Premières impressions 
Évaluation :
5

They are awesome people. Give them a chance to help you.

John K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL M. 
Évaluation :
5

I was very satisfied with the staff, and the time it took to get my needs met. They offered so much for so little. The prices were just right. The truck was very clean and maintained. I see nothing wrong with this store. I would recommend the store in San Angelo Tx. No problems or waiting there.

Grace P. 
Évaluation :
1

I was very impressed by the 2 friendly gentlemen that was working in the front. They addressed my questions and recommended other services. They were friendly it took no time at all to get the last minute service that was needed. I was very satisfied with the uhaul service in San Angelo, Texas. I would recommend this store to anyone. You will not be disappointed. Thanks Uhaul.

Grace P.  |  Premières impressions 
Évaluation :
3

Our storage unit had a leak so a lot of clothes and wall decor got ruined due to mold . Other than that it did it's job .

Donovan H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WENDY L. 
Évaluation :
5

All was great.

KEVIN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Venancio C. 
Évaluation :
5

Excellent customer service

Ana Lidia A. 
Évaluation :
5

This place is the place i will go every time i need to rent a trailer. Very professional and very helpful. The employees are super nice as well. Thank you u-haul.

JAIMIE C. 
Évaluation :
5

Please with service except for the overall price

DANIEL S. 
Évaluation :
5

I had a great experience from your knowledgeable staff.

VICTOR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica C. 
Évaluation :
4

Though I was charged for moving blankets, there were none in stock. Maybe that could be checked before charging the customer.

Leslie S. 
Évaluation :
5

No improvement needed

DILLON D. 
Évaluation :
5

Yall are GREAT! Thanks for everything:)

ROBYN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTLYN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATRINA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron M. 
Évaluation :
5

It was easy and a positive experience for me.

FRED A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY F. 
Évaluation :
5

Give them a raise

BRANT CASEY-LYNN S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

timothy s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA D. 
Évaluation :
5

Uhaul in general is an impressive company and this store and facility in particular is the best of the best. From the folks who work the counter and will carry supplies to your car to the manager who when we first started renting the unit ran me to my house in the neighborhood when my wife and I had a problem with one of our cars there. We are using Uhaul for our move and will definitely use them if we need storage in our new town. Merci.

Thomas D.  |  Expérience générale 
Évaluation :
1

I was told the uhaul had 1/2 a tank. It only had a quarter of a tank. I took a picture and called and told them. They said it wasn't an issue and would take the charge off. I just looked at my charged and it says it's an extra 24 $for 8 gallons. I put gas back in. So why do I have this extra charge?

EMILY L. 
Évaluation :
5

Service was excellent!

CLAUDIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly w.  |  Expérience générale 
Évaluation :
5

2nd time here to rent a vehicle. Claudia offered GREAT CUSTOMER SERVICE, each time. And I have to say all the employees had great attitudes.

KEANEMARCIA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY A. 
Évaluation :
3

The storage units need refurbished. A little pricey compared to others. Was convenient due to uboxes being there. The employees work very hard and are very busy. But the place is overburdened. I don't like to go there because it takes a very long time for service. There aren't enough employees for the amount of customers.

John J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler H. 
Évaluation :
5

Everything went well. They didnt end up having my truck when I went but they got me right into a different one . Great service. You pay for exactly what u get and use.

Melissa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH MARTINEZ M. 
Évaluation :
5

Only issue is the storage is a little tight in some areas for the bigger trucks

JASON M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMAZENA O. 
Évaluation :
5

Everything was great.will do business again

MARCUS V. 
Évaluation :
5

Another great experience. Took about two minutes to drop off the trailer from the time I got there until I left.

Larry L. 
Évaluation :
5

Excellent short notice service. Thanks to the entire team. RW

RONNIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam H. 
Évaluation :
5

Do I get deposited back

Kenric H. 
Évaluation :
5

Very great customer service for the individual who assisted me!

JESSICA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
4

Alignment is out Seat is compressed Rear lock would not function Battery is about to go out Still was able to get everything completed at least though

CURTIS A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRIE C. 
Évaluation :
5

They were great. Really helpful in my dire need.

RAY PADILLA R. 
Évaluation :
1

This company is Horrible

ESTHER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODOLFO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
5

Can't think of any improvements needed. The staff was extremely friendly and helpful.

MADA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca M.  |  Premières impressions 
Évaluation :
5

The customer service that I received was very courteous friendly and they seem to understand our situation on hand and really enjoyed doing business with you thank you very

HILDA R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa D. 
Évaluation :
5

Nothing service was great, very professional

john E. 
Évaluation :
4

A little more knowledge with the tail light installation / hookup.

KENNNETH M. 
Évaluation :
5

She met us in the parking lot and got us unhooked and out the yard in no time

Richard C. 
Évaluation :
3

Make sure the employees wear there face masks.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory S. 
Évaluation :
5

Again checking in truck and equipment was super easy.

ELLIE ANN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIONEL C. 
Évaluation :
5

It would help if someone could work on holidays. Because that's when most of the people kindles and moving with help of relatives coming to visit.

FELIX G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karl T. 
Évaluation :
5

Overall experience other than the drop off was extremely unprofessional and difficult. Very unhelpful service from the start of trip. Only positive is that the truck was nice and ran well.

Jesseca C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLA H. 
Évaluation :
3

i have rented from u haul lots and lots of times and the lady that helped me was very rued to me she acted like i was going to steal yall truck or something i felt like a prisoner . After arriving for my truck i waited almost 30 min, before she came inside to help me then she had me take a picture front and sideways . i told her wow ive never had to do this before and she said really then the other people must not be doing there jobs too well . i was like ok then. Some people came in behind me and rented but she didnt take thier pitcure . so why just me ?

paula L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA T. 
Évaluation :
5

I did not know that dropping a trailer at U-Haul once done was an option. The Dallas, Ga. location was closed and I went to two other locations which had no space for trailers of the size I rented. The last place I visited informed me that I could merely drop the trailer at the original destination and take pictures of disconnected trailer and surroundings which I did yesterday.

Rufus F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dora C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fred B. 
Évaluation :
4

I was charged for returning the truck 1/8 lower in gas compared to how I received it. It would make since to get refunded for returning the truck and trailer 30 hrs earlier than expected

JEFF L. 
Évaluation :
5

Don't text a survey at 6:22 am.

Bruce H. 
Évaluation :
5

Good Job

erika b.  |  Expérience générale 
Évaluation :
5

Staff very professional and knowlegeable

mark k.  |  Premières impressions 
Évaluation :
3

If someone does not use the pads that they originally reserve be kind enough to refund them the rental cost. Or don't say your going to refund the rental cost and never do it after you have told me you would.

Nicole D. 
Évaluation :
5

Everything was wonderful. From customer service to the fast process of renting a Uhaul. I would recommend that everyone use these guys. Made moving easy 😌

danielle J. 
Évaluation :
5

The drop off place has absolutely no parking for drop offs especially if no one is in the office. I keep getting charged for an extra day because I could not drop the truck off and drop the keys like they said to do because the truck would have had to park in the road and that was not a safe place for it and it would have been towed.

Barbara L. 
Évaluation :
3

My truck was not big enough and said online for 1 bedroom apartment and had to load a pick up truck because basic 1 bedroom apartment did not fit in the Uhaul

INGRID G. 
Évaluation :
4

Hire more people, every time I go here there's no one up front and have to wait a long time, every time

HECTOR T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMENLITA M. 
Évaluation :
4

One of the straps was severely frayed and so it was shorter. We had to let the air out of the tire to make it work. We were afraid it would break. The strap needs to be replaced. It's a safety issue. Otherwise, the trailer was perfect for what we needed.

Russell L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R.  |  Expérience générale 
Évaluation :
5

Cruise control for long distance trips

Jamie W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jerimah P. 
Évaluation :
5

Everything was great!

christina A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
4

We really enjoyed working With Larrell. He was kind and knowledgeable.

Haley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARA Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES JIMMY JR M. 
Évaluation :
3

I was charged 120 for extending for 3 days, after I was told they were not going to charge me since I am a regular customer. Very disappointed.

Lydia E. P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H. 
Évaluation :
1

Prepayment and pre check in is useless. Stood in line and then had to check in all over. Pads and dollies not available. When I reserve and pre pay I expect to get pads. Employee did not wear a mask. I don't believe the truck was sanitized as I wiped it down and rags came up black with grime.

Mitchell L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOMERO A. 
Évaluation :
5

The staff was helpful and kind!

BILLY P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marrissa L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta F.  |  Expérience générale 
Évaluation :
5

Both the San Angelo facility as well as the Houston facility and employees made this unexpected rental need a very easy experience. Couldn't be more satisfied. The San Angelo employees went above and beyond to be helpful. Je les recommande fortement. 

Brenda S.  |  Expérience générale 
Évaluation :
3

The unit was dirty as can be when I arrived and over the 2 months I had my items stored there they became absolutely covered in dirt that fell from the ceiling. If I didn't have a plastic cover over my mattress and vehicles seats they would have been ruined. Not a terrible experience but nothing was said about the dirt to me prior to moving my personal belongings in which definitely should have happened. Additionally, there were no lights in the unit itself which was unfortunate but a lock was provided to me so that was nice, didn't have to purchase or use my own.

Scott D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Caroline M.  |  Expérience générale 
Évaluation :
5

Very helpful

Katheryn K.  |  Premières impressions 
Évaluation :
5

Thanks for having everything we needed to store our things and get were we needed to go in a uhaul truck i would recommend you guys anytime i here someone needs to move God bless and be safe out there

veronica s.  |  Expérience générale 
Évaluation :
5

Great staff and facility. Would recommend to all my friends.

Darrell S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Melodie L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veronica s.  |  Expérience générale 
Évaluation :
5

There should be more places like u haul . They are very friendly . The most important thing about them they will work with you

George A.  |  Expérience générale 
Évaluation :
5

Very professional and understanding

Lucky W.  |  Premières impressions 
Évaluation :
5

The guy that rented the space was flat. He did not tell me where to scan my card or tell me I had to have a round lock so had to get that cut off because of wrong keys. After that, smooth sailing

Railynn T.  |  Expérience générale 
Évaluation :
5

The customer service guy inside needed help. Checking people in and out, checking units, and getting rentals ready.

PENNY C.  |  Expérience générale 
Évaluation :
5

My facility is great, thank you. However, the guy that did check in was blah...did not say hello, was very flat when talking, did not tell me the price, give me receipt or where to swipe the card.

Railynn T.  |  Premières impressions 
Évaluation :
5

I had great experience.

Christopher J.  |  Premières impressions 
Évaluation :
5

Thank you all for your assistance during a very difficult time in my parents lives. Tornados are evil. Lavell showed his knowledge and upmost respect to me and my family. Thank you all!!

grace p.  |  Expérience générale 
Évaluation :
3

I only used this unit for about 2 months but was moving stuff in and out frequently. We had a lot of issues but none major- access card not reading, doors wouldn't open etc

Cody S.  |  Expérience générale 
Évaluation :
5

They did a great job. The owners son was there leading the work. They were very respectful and stacked our home goods amazingly.

Joseph d.  |  Premières impressions 
Évaluation :
5

Awesome

MARTA M.  |  Expérience générale 
Évaluation :
5

Great service and people

George A.  |  Premières impressions 
Évaluation :
5

Super helpful Hayden made us feel cared for! Excellent service when I arrived at the store to sign the contract. Terrific young man!

Lia c.  |  Premières impressions 
Évaluation :
5

Nice place. Secure.

Cathy m.  |  Expérience générale 
Évaluation :
4

The employee inside was very helpful and he was busy. Seems to need some help with outside work. That way it doesn't take him away from serving customers inside.

PENNY C.  |  Premières impressions 
Évaluation :
5

Great staff

John S.  |  Expérience générale 
Évaluation :
5

I am so impressed with the customer service at this U-haul. You have a good team at this store.

Melissa L.  |  Expérience générale 
Évaluation :
5

If I need a storage facility in the future, I will choose u-haul again everytime.

gala m.  |  Expérience générale 
Évaluation :
5

very friendly, courteous, and informative. did a great job! Will recommend to everyone .

jesse s.  |  Premières impressions 
Évaluation :
5

The gentlemen working the day I turned my truck in were phenomenal. Professional, courteous, and very accommodating. I came in contact with all three of them and they were all amazing.

Willa B.  |  Premières impressions 
Évaluation :
5

Great Service and Very Professional, Friendly and Courtesy Employees!

Ted S.  |  Premières impressions 
Évaluation :
4

T

Michael C.  |  Expérience générale 
Évaluation :
3

The employee didnt put in the computer that I moved out of storage unit.I leased a truck right after..i returned boxes and was told i would owe a couple dollars the next day..now im being billed 44

Beverly P.  |  Expérience générale 
Évaluation :
5

Your service was an A+,Your help was very well appreciated. Your service on the renting storage was very much appreciated. Thank You. And we look forward to working with you.

Rick S.  |  Premières impressions 
Évaluation :
5

The lady was very helpful and did everything she can to help out.

DAVID J.  |  Expérience générale 
Évaluation :
1

People here have no clue of how to do their jobs. They gave out wrong trucks, charged you excessively for wrong equipment. Forgot to put a dolly I paid for in truck. Very unfriendly and unprofessional

Yemi O.  |  Expérience générale 
Évaluation :
5

Amazing service and friendly staff.

Joshua D.  |  Premières impressions 
Évaluation :
5

Lydia and Scott were very professional and extremely helpful. Yozefu

Yozefu R.  |  Premières impressions 
Évaluation :
3

I rented a trailer to move to Ky I was suppose to get 1 month rental when I arrived in Owensboro Ky. No such luck Not only did I have to shell and extra 100 dollars when I got there. I got sent to 4 U

David K.  |  Expérience générale 
Évaluation :
5

Exceptional service and professional courtesy

David D.  |  Premières impressions 
Évaluation :
5

Very good customer service. Extremely knowledgeable and friendly.

Garry B.  |  Premières impressions 
Évaluation :
4

When I first arrived you only had one person on duty and she was very busy which made the customers uneasy. She did her best and was very friendly but I would recommend more help.

ruben r.  |  Expérience générale 
Évaluation :
1

No gate. Automatic doors didn't work. Didn't get an outside unit. Understaffed. Couldn't get an auto transport. They suck. Went with Budget Rental. Will never use Uhaul services of any kind again.

Santiago D.  |  Expérience générale 
Évaluation :
5

Very Helpful & Friendly.

scott o.  |  Premières impressions 
Évaluation :
5

Employees were super, super nice. Felt my stuff was one hundred percent safe. Would highly recommend.

BEVERLY P.  |  Expérience générale 
Évaluation :
5

Quinton and Heather was very knowledgeable and friendly thanks for the storage unit and van. Great service!

RACHEL E.  |  Expérience générale 
Évaluation :
1

The U-Box experience was horrible, U-Haul needs to make the decision if they want to be in the storage container moving business or not. I've NEVER dealt with so many people that tried to pass the bu

Rodrick T.  |  Expérience générale 
Évaluation :
5

I highly recommend your storage facility..

MARTA M.  |  Expérience générale 
Évaluation :
4

Quinton was a great help. Geat customer service.

ruben r.  |  Expérience générale 
Évaluation :
5

There was a lady that helped us I can’t remember her name but she excellent on 8/14 when we picked up Ubox

Barbie R.  |  Expérience générale 
Évaluation :
3

The lady working there was very nice but she was the only one working and I had to unhitch my own trailer and leave it. she was very busy and needed more help.

ruben r.  |  Réservation 
Évaluation :
2

Paid for climate controlled, but inside storage unit was hot, even hallways were warm. Once gated access removed, security appeared more vulnerable. Frequent price increases became irritating.

DARIN Z.  |  Expérience générale 
Évaluation :
2

The San Angelo location is woefully understaffed and also understocked. I had major problems using U-Box and had to go entirely through corporate to resolve the issue. Local wasn't at all helpful.

Christopher S.  |  Expérience générale 
Évaluation :
5

Excellent customer service!

Yolanda S.  |  Expérience générale 
Évaluation :
4

Clean facility, helpful staff, they seem to be understaff at times.

kirk r.  |  Expérience générale 
Non reviews have been submitted for this location.

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