Évaluations des clients U-Haul Moving & Storage of San Juan Capistrano

If they can clean windshield from inside can be awesome but they putting some greasy stuff all over

The facility in San Juan was so well run and so clean, we actually chose a U-haul storage location in Arizona even though it was slightly higher priced than the storage we had been using. The people were helpful and it was a great experience working with you in San Juan. Thank you.

They were all very helpful.

I wish I could remember the name of the young man that helped me find my truck. He made my entire experience fantastic! He deserves recognition. He was in the lot when I pulled in (around 10 a.m.). He went out of his way to help me out. He was kind, respectful and overall just helpful. He is the reason I will use Uhaul again in the future. Hopefully he's easy to find and recognize. I apologize for not knowing his name.

Employees were wearing masks under their noses. That does nothing to protect them and customers. The truck made a lot of bad mechanical noises and the AC barely worked.

My only suggestion is that when I received the truck, the gas level was at E and the ‘low fuel' indicator was on. I had to immediately get gas and barely made it to the gas station in time.

Thought straps came with the panel van (to safely strap items to side rails. Did not see an option to add straps to my order. Would like to see that straps not included more clear in the website and checkout process.

Your verification methods for zero-contact truck pickup are completely ridiculous. Who carries a passport or copy of a lease/mortgage with them? Also calling other people's contacts to verify is just insulting. After this experience I will research other options next time. That said the interaction with the on-site staff was quick and easy. Too bad I had to enter a building during a global pandemic.

Staff is very friendly and helpful and the facility is clean and well maintained.

U-Haul cooperated well with my Mover and although they were surprised to find storage space upstairs apparently that wasn’t a problem and the double space I reserved seemed to accommodate my belongings.

Very easy transaction. Very friendly too

1.Auto trailer's fastener on right side was locked, had to stop by at another Uhaul on the way and fix it. Could be prevented if they had checked it before giving it to us. Very dangerous! 2.After hour drop off zone was packed and not clear where to park. Should be parking spots available fro longer trucks with auto trailer so we do not need to de-attach the trailer at the time of drop off. 3.The Uhaul Agent who called us after online booking to give us an updated reservation info gave us wrong information regarding the rental fees. It was not accurate with the final contract we got from Uhaul rep on site.

Was getting ripped off at previous Uhaul storage facility that was over priced for how poorly maintained it was, glad I found this location that was just a 15 minute drive further. At the end of the day I was happy to find this location & the staff was friendly and helpful

The Tim in this locación are always attending and professional,and friendly. I recommend.

Super efficient and welcoming.

Customer service was superb .. love you're a one stop shop . God bless

Pickup and drop off were both easy and the techs were super nice and helpful. I had a billing question and the manager (Elvira) was super helpful. This whole location is under excellent management based on how customer oriented the entire staff is.

Great place and people working there!!

Great customer service from all of the staff. Easy and quick.

Edward was there in the morning time to check Me in and get me the truck I had reserved and Edward was there when I dropped the truck off. He was Very helpful and communicated everything really well. Just really appreciate him and his demeanor. Just very easy going and smooth.

Super nice and friendly people.

Great experience and very friendly 👍

The nice representative that helped me was a delight to work with. She was very helpful, informative, and had a great personality. She made the experience A+. I greatly appreciate her service and help. Unfortunately I don't have her name to give her a proper shoutout but hopefully she will be honored by her company for doing a wonderful job.

Difficult to approximate the fuel fill level before return. Perhaps an estimated gallons used per miles driven would be more fair. Dial on dash went way over my owed amount once I drove away from the pump. I ended up adding twice the gas I used on this rental. This is the only thing I do not like about renting from UHaul.

Very courteous and helpful appreciate it from start to finish

It was disappointing to know that the equipment that I reserved never came available. I waited from word from customer service and never was able to get one. I drove to the store looking for help and luckily the gal that helped me was super helpful and able to get me something on the spot from the local store. Really appreciated her help.

What a most pleasant experience! The pricing is excellent, the service fantastic. I just can’t say enough about our experience... it was expeditious, customer service reps were conscientious and kind. I’m delighted and completely satisfied with our experience.

Very satisfied

The time we took to secure storage online was a waste. At check in the clerk didn't find it which resulted in a double booking and double charging. After checking our bank account to discover the double charge a long phone call the next day was required to rectify this. Otherwise I'm satisfied with my decision to store at this U-Haul.

The service was excellent in every way!

Thank you

I continued to wait when I returned the U-Haul and the guy behind the counter would not come out to check out the truck. Even though the sign clearly says to wait here I finally had to go inside and ask him to please come out. He refused to come out and check out the truck and just told me to leave and wait for an email. I stated that I would like the truck checked for gas and damages before I leave so that if something is found I have a chance to be here. He still refused even though there was not a single customer in the store. A few minutes later another customer arrived and he also refused to check in that gentleman. He told him to leave and wait for a receipt by email. When I told him that I will not accept that and I will wait until he checked me out or he has to state in a recording that he's refusing to check me out he finally got mad and called me names and walked out towards the truck and quickly checked out everything and still didn't give me the receipt or anything Until I Received an email the next day! It is unbelievable that someone sitting there without any customers would not get out of his seat to come out to attend to a customer despite multiple requests.

Everyone was very friendly helpful and nice was ready to answer question . I will recommend them to my family and friends.

I signed up for another storage unit via your website. When I broke the seal to move stuff in, there was no lock on the floor and no rat trap. The office staff quickly gave us a lock, and the custodian quickly provided a rat trap. All good.

Great service

Elvira was so helpful and informative! Made life easy and our transaction a breeze

The staff have been very friendly and helpful. They have gone the “extra mile” in customer service. Thanks!

The staff at this location is totally on top of it. Could not be more satisfied!

From beginning to the end of renting a truck and storage your staff was very helpful and friendly...moving can be very stressful and you all were very accommodating !!

You can't trust U-Haul. Set up reservation on 10/8 for a cross country move. 11/12 I get a notice that 50/50 chance they can honor the commitment. What a bunch of crap. Now I'm left trying to figure out alternatives. If U-Haul can't honor the commitment, they should have told me on 10/8. Screw U-Haul. Never again.

My only concern was that mechanical wise I was little bit scare something was wrong with it next time I'm gonna have to do a drive test first

Desk staff was great! Friendly, fast, and funny!

Excellent Service Good Job!!

Great staff all the way, picking up and dropping off.

an excellent place to rent trucks the staff is the best very attentive and friendly it is a pleasure to deal with them

Staff was extremely helpful. Thank you.

Elvira was great. She took the time to show me different spaces to figure out which one would accommodate my needs best. When I think of moving I don’t expect a clean of an environment overall, well they have. Makes me feel good that my stuff is in a place where they care about how things look.

Great facility. Only issue was that very loud alarm system would periodically go off. But it was newly installed and I'm sure the bugs will be worked out.

This facility provides efficient and excellent service. I've rented two trucks as well as two very clean storage units.

Good Job

I was very pleased with the employee who assisted me with my needs. He was kind, helpful and very professional. I would recommend the San Juan office to anyone needing storage or supplies.

Pick up and return could not have been easier! Great team at this location!

The staff was friendly and helpful.

Not sure the truck had been sanitized or washed. The back of truck was very dirty which was disappointing since I was moving a couch.

Nothing, it was a great experience

The ocean shores location was good. The truck however was old and run down. It was dangerous to drive and should be taken off the road. The mirrors couldn't be moved, the windows couldn't be rolled down so the fog and rain couldn't be cleared for a decent view and without side mirrors was extremely dangerous. The engine was questionable. The brakes need work. The San Juan Capistrano return location I charged a 10 refueling fee to add $1.36 Of gas. My daughter filled the dank to the 3/4 full which is how she got it. QuarterOnce returned they put 1 of gas in the tank and said it wasn't filled so charged a refueling fee that is criminal and I will be fighting this charge. I will never recommend U-Haul to anyone nor will I ever rent again from your company. Appalling.

The best.

Elvira and Ed provide excellence in service... Very responsive, knowledgeable, and friendly. Moving is stressful, yet the combination of this modern and clean facility and very capable staff made the experience quite pleasant

Just one minor thing. Keep the equipment return lane free of returned equipment. Your staff was excellent.

Parking is always a problem!

everything was great.

Above average but with one glaring problem The SJC facility is all new and clean and great but...the load in design is horrifying. 1 door. For essentially everyone. I had one of your 20' trucks with a ramp. There was another uhaul truck with a trailer and a few more vehicles trying to unload. I eventually had to back in on a diagonal blocking handicapped space. It's a total clusterf*ck. Bright spot: new guy Josh. Still sort of training but great attitude. Willing to try anything to make it work for the customer. He'll probably lose that attitude as time goes by but he's awesome right now. I dread the day I try to get my stuff back out again.

Good location, good people. Location was very clean and tidy and up to date.

The counter customer service agent was kind, but swamped. They are understaffed. The storage access doors were still locked in the late AM. I tried calling and it was faster to walk over to the counter. The contact button on the call box didn't contact me to anyone. It is a busy facility and other patrons aren't as mindful of parking so that others still have access (ergo, I showed up to unload my car only to see two trucks parked on diagonals and blocking the walkways with full carts - over and hour later and they were still there - I had to come back the next day). That all being said, it is clean, the moving carts are super helpful and feel new, and the location is convenient to my home and the freeway.

Terrible reservation experience. Why overbook trucks and leave your customers screwed. Staff was not friendly. Check in takes FOREVER. They didn’t have decency to show me exactly which truck was mine and I got in two wrong trucks and went back inside twice to clarify which truck is mine. I had a 3:30 pick up and they never even let me know the truck was running late. I even called and waited on hold for 20 mins since there is no direct line to the store and verified the truck would be ready. It was an hour late and they also tried saying my reservation isn’t supposed to be until 6 even after I verified with two staff my pick up time. Unacceptable. I will not use uhaul again.

Very friendly staff and very willing to help with our needs! Thank You

The facility is neat and clean and the staff, especially the manager, Elvira, went out of their way to help us. We ended up having to move to a larger unit and they handled it with no problem.

Very impressed with facility. Clean, safe, fresh and bright. Easy and convenient. Elvira is fantastic. She is efficient, friendly, knowledgeable, helpful and kind. Please let her know how much she is appreciated. Thank you.

Staff was very helpful and friendly

Best crew!!!

I had a ubox delivered and both drivers were punctual, friendly and professional. Would recommend to a friend.

Thank you for everything.

My 2 U Boxes from NY arrived ahead of schedule The corporate U Box Computer Program could use some tweaking my shipping/receiving address was the same & could not be updated on my website tracking

Elvira and her team at U-Haul were wonderful. I shipped 4 U-boxes from Seattle and stored them at the warehouse. The U-Boxes are so convenient and how I will move or store anything in the future!

They are too busy and Uboxes are nightmare. Way too small and not organized and efficient like Pod.

Not enough characters to reply, But! clerk told everyone in line to be patience, when it was my turn he said not enough time before closing, I replied "patience" clerk has poor attitude!!!

Our u-boxes were ant infested. We had our other shipment fromPODs storage and had no issue. We did not move any food and definitely did not have ants in our things prior to moving them into the u-box.

The staff was very nice and accommodating. I had 2 Uhaul boxes, and was hoping to use a double trailer. This facility did not have one. The young man helping had the 2nd ready prior to my return.