Good service
ELI K.Customer Reviews for U-Haul Moving & Storage of San Juan Capistrano
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Great service,
JOHN A.Best service
WENDY G.Friendly employees, made a stressful move a little more pleasant.
SHOON O.Always friendly and expeditious service, behind the counter as well as vehicle return. In and out in no time. Can only recommend.
PIERRE B.I thought everything went very smoothly from reserving to pick up to return. The team was very helpful
VICKI H.The employees were friendly and helpful
RICHARD M.again - super fast and efficient check in - staff friendly and nice
KATE K.Great staff finally at this location.
FARSHAD S.Storage facility is spotless and staff was friendly and helpful
Leonard M. | Premières impressionsExcellent customer service
DEVOREAUX W.Great service, people and equipment, as always.
MARK D.Very friendly greeting and perfect hook up . I was in and out in less than 10 minutes . Excellent service , A+
HAKAN O.I have found the Uhaul experence overall excellent. All the Uhaul representives have been increadialby kind and patient.
CRAIG R.Excellent service à la clientèle. Rep was knowledgeable and responsive. Had a great sense of humor too!
JOSEPHINE F.Super smooth!
JAMES L.They where outstanding and I don't they could of done anything better.
STEVEN K.Your staff is the best ! Friendly and profesional . Elvira ,Eddie , Lory Sergio and Josh ( both of them ) . Always there to help us , thank you guys !! Felipe
FELIPE G.Local parking is a problem. Come early ..
PIERRE B.Best staff. Super helpful
KAREN J.Elvira and all the other staff are absolutely awesome!! Im seriously impressed with these guys. San Juan Capistrano team is dialed in!! Jim Zappa-Blue Dolphin Restoration
JAMES Z.Your manager Elvira Valdez gave me excellent customer service, substituted a truck for a larger truck , all while juggling 4 customers. She is an excellent employee and knows what she is doing. It is rare to see this kind of service with a big smile in retail business any longer.
Tracy S.Steve and his staff were extremely professional and most helpful.
Marty K.It was hard to put gas in the truck
STEVEN S.Excellent emplacement!
Isaiah G.Ed did a great job and Elvira was terrific…competitive pricing and great moving company suggestion!
james M.Convenient location and staff is always friendly
SCOTT S.Not much improvement needed from staff customer service. If I was going to nitpick it can be hard to get through on the phone, if they don't answer in three rings you get the central service center and they don't carry same brand straps as are on the website so I went back for nothing. But that aside, I cannot say enough about the counter service and the equipment delivery service, it was top notch and I will definitely use this location again!
EDWARD F.Deliver my boxes to my house
brian A.Always attentive!
patricia l. | Expérience généraleEmployee was rude and wasn't positive or receptive, informative or helpful. Was otherwise a good process to drop off the truck, but wouldn't drop anything there again or rent from there after that experience.
Bryce J.I have used this location for 16 years, and they have always been great. The staff are extremely helpful.
ADAM M.Everything went really well. Staff are extremely helpful and friendly, Highly recommend!
SUSANNAH W.Everyone one I get in touch with was very much respect and professional, there is nothing I can say about this kindness and efficien personal, but thank you so much, appreciated!
LEONILA V.All good, the team went above and beyond!
paul K.I got charged for gas in a previous rental, even though I refilled the truck to exactly the same level as when I took the truck out. This is an unethical and unhealthy practice in their business. I will be smart next time to take a picture of the gas meter before I leave their parking lot next time - lesson learned.
Wing Y.Customer service, and staff attitude towards customers .
ASHKAN F.The lady who delivered and picked up the boxes was amazing! She was friendly and very efficient. Gave us a call to give the estimated time and put the boxes exactly where we wanted them.
Melanie W.Very dirty equipment, grease everywhere and the staff did not seem to care. I will not rent from this location in the future.
Wesley K.Very nice staff member that helped me out!
chris g. | Premières impressionsHonestly nothing needs to be improved, from check in to pick up and drop off everything was quick, friendly and perfect.
NORMAN S.great service
BRIAN F.Like always, when I pick up a truck the first thing I have to do is fill it up with fuel because it's at a quarter or below. I understand the cost of fuel may make it difficult but it would be nice to not have to worry about that every time. Just a thought… otherwise great service as always!
GARY L.Our rep really enjoys his work and it shows...great experience!
PAUL G.Our storage unit was littered with debris from, what I believe, is hallway cleaning. Prior to unloading the unit we had to sweep and clean out. Bummer for us as we were lean on time and unable to get all done we needed to do.
JAMES S.Great service!!! Nice employees!
Todd S.Porque me cobraron 83,33 de dólares si se puede saber
MAYRA G.All the staff were very attentive and helpful.
SALLY B.Right Headlight was broken actually shattered with a goofy sticker covering it. Needless to say the California Highway Patrol is right next door. On my way back to return the truck. I was pulled over by a C.H.P. Officer that was less then pleased on the condition of the light. After having run my license I was allowed to proceed. My advice if something is broken especially a safety item like a head light.. FIX IT!
charles F.All the employees at this location are so nice and helpful
Stacie b. | Expérience généraleLori helped us out after a horrible start to our morning at another location and with uhaul dispatch. She was lovely to work with and we were grateful for her.
MICHAEL P.Owners / managers are amazing. Service is not dead yet in this country. Will be back again as i have been many times before
THOMAS B.Amical
MYLES GERARD J.Ed was great
JEFF W.Josh was efficient, courteous and professional.
BRYAN B.Every thing went well. This sight also installed our hitch, and did a great job. They asked at the time if I need anything else, but we were all set. We picked up the trailer in phoenix, and dropped it here. The trailer centered well, followed well and the counter sprung ramp was a great aid in loading my motorcycle. The tie down rings were sturdy and easy to use. Great over all experience.
NANCY H.All of the staff were super friendly and helpful!
trevor g. | Expérience généraleMy first time getting a storage, was very easy to get and the price of the unit was affordable. I would definitely come back again if I need your services.
Bagalee O. | Expérience généralegood job.
Erik A. | Premières impressionsSERGIO,EDWARD,JOSH WERE SO KIND HELPFUL AND FUNNY!! WHICH I THINK ARE ALL ESSENTIAL FOR A GOOD EXPERIENCE...THANK SO MUCH.
Shelly P. | Premières impressionsThe manager Laurie went above and beyond. She also has an incredible staff who are just as helpful. Easy access to load and unload. And the facility is spotless. Best storage facility I've ever used.
Cynthia H. | Premières impressionsI’ve been using UHaul fir both personal & business over 30 years
carole p. | Premières impressionsLaura, (manager ?), was excellent and got us informed and squared away in just minutes.
Paul S. | Premières impressionsthe whole process was great. Very quick and functional from start to finish and I was satisfied with all of the services provided
MICHAEL K. | Premières impressionsI dealt with a younger U-Haul employee, I wish I knew his name--he was extremely helpful and provided appreciated accommodations to our hectic situation. A great experience all around!!
Ethan S. | Premières impressionsLori was particularly helpful in selecting the right size unit to meet our needs. She was knowledgeable, very customer conscious and made the process pleasant and efficient.
Tom N. | Premières impressionsWe had a reservation for an 8x10 storage facility when we got there they had rented out storage to someone else and put us in a 10x10 which is more money as well. The gentleman at the call center was very helpful and turned this over to a general manager to handle by 7/19 or 7/20. The employees weren't very helpful when my husband and son went to load stuff into storage one gentleman just sat in the middle it helping anyone and the staff member who helped them was in no hurry to help them. Both my husband son got very frustrated and even had to tell him so. I run a busy grocery store and customer service is what keeps are doors open and they lack all customer service support this is the place in San Juan Capistrano.
kathleen m. | Premières impressionsThe entire automated and phone contact during the rental agreement process and checkin process was time saving and convienient (efficient). I feel confident my belongings are 99 % safe & secure. Love the climate control compbined with the facility is 100 % concrete & steel. Large elevator and bathrooms on both floors near the elevator is a God send.
Steven B. | Premières impressionsThe young man that assisted me was very knowledgeable, patient with my questions and walked me through the entire check in snd out process. It was a very positive and enjoyable experience!!
Susan H. | Premières impressionsLa manager srta. Elvira se porto excelentemente cuando me atendio en Las oficinas de uhaul . Estoy eternamente agradecido con ella por su amabilidad, explicacion muy detallada y honestidad. Gracias por ser una excelente manager.!!!!
MIGUEL P. | Premières impressionsThe customer service is outstanding ! From the whole team. I'm very impressed w/ my sales associate today she was very knowledgeable about the product and helped me greatly thru the process. Cheers to tram SJC
RENNELL M. | Premières impressionsVery helpful and accommodating
william s. | Premières impressionsI have found this particular U-haul to be outstanding. I have used several U-haul facilities over the years. The staff is especially friendly and helpful. They go the extra mile to make sure you have everything you need. The facility is spotless and the grounds and units well lit.
Cynthia S. | Premières impressionsReally nice clean facility modern facility, U haul is truly in a class of there own. Having everything you can imagine to get the job done.
Daryl B. | Premières impressionsThe staff is incredibly friendly and helpful and the facility is immaculate. Thanks Elvira for a very pleasant experience!
Madeline B. | Premières impressionsVery clean and I felt safe inside the storage area.
Sheryl L. | Premières impressionsMy move-in experience was very good; however, I made a prior reservation over the phone with someone at the branch I was booking storage at, which was not in the system. Getting the size room I originally requested worked out, though I felt concern upon first arriving and finding that my reservation was not intact from the phone call and notes I had made for myself in booking the room.
REBECCA S. | Premières impressionsVincent and staff were amazing! I really appreciated their willingness to go out of their way to help me and get me moved in. I am very happy that I chose your location as it will be the best fit for me going forward.
Rosemary S. | Premières impressionsThanks for making this easy. Would have been 5 Stars... but....Only negative is that online reservation that I held got canceled in your system and no notice was sent to me. So I had no idea that it was lost. Had i not called before I came I could have come there assuming my space was still there for me, and I could have been out of luck! You can't relinquish someone's reservation and not tell them. Please correct this.
kenneth B. | Premières impressionsGreat staff, plenty of employees to help and storage on site. Excellent.
Agape R. | Premières impressionsTx
CHARLENE W. | Premières impressionsThe unit size I reserved was not what I originally received. Took extra time to get the unit size I reserved.
Melanie W. | Premières impressionsThe move in process was really simple and the staff were extremely helpful and friendly.
karen d. | Premières impressionsI'm very impressed with this storage facility and the people who manage it. It's clean, well maintained and the employees are extremely helpful.
WILLIAMROY V. | Premières impressionsVery helpful professional, cleanest storage I've seen! I choose for location and price.
Kelly K. | Premières impressionsElvira is awesome!
leanna b. | Premières impressionsKeep up the good quality and good attitude and helpful staff.
Maria Jesusa Socorro T. | Premières impressionsThe staff were awesome!!
Myles G. | Premières impressionsPrompt service
STEVEN H. | Premières impressionsStaff very nice and helpful. The storage area was clean.
Aaron M. | Premières impressionsU-Haul cooperated well with my Mover and although they were surprised to find storage space upstairs apparently that wasn’t a problem and the double space I reserved seemed to accommodate my belongings.
Patrick O. | Premières impressionsThe Tim in this locación are always attending and professional,and friendly. I recommend.
roney serrano g. | Premières impressionsElvira was great. She took the time to show me different spaces to figure out which one would accommodate my needs best. When I think of moving I don't expect a clean of an environment overall, well they have. Makes me feel good that my stuff is in a place where they care about how things look.
Darrin K. | Premières impressionsI was very pleased with the employee who assisted me with my needs. He was kind, helpful and very professional. I would recommend the San Juan office to anyone needing storage or supplies.
linda m. | Premières impressionsAbove average but with one glaring problem The SJC facility is all new and clean and great but...the load in design is horrifying. 1 door. For essentially everyone. I had one of your 20' trucks with a ramp. There was another uhaul truck with a trailer and a few more vehicles trying to unload. I eventually had to back in on a diagonal blocking handicapped space. It's a total clusterf*ck. Bright spot: new guy Josh. Still sort of training but great attitude. Willing to try anything to make it work for the customer. He'll probably lose that attitude as time goes by but he's awesome right now. I dread the day I try to get my stuff back out again.
William M. | Premières impressionsGood location, good people. Location was very clean and tidy and up to date.
Dennis H. | Premières impressionsVery friendly staff and very willing to help with our needs! Merci
Gary F. | Premières impressionsThe facility is neat and clean and the staff, especially the manager, Elvira, went out of their way to help us. We ended up having to move to a larger unit and they handled it with no problem.
Pamela A. | Premières impressionsVery impressed with facility. Clean, safe, fresh and bright. Easy and convenient. Elvira is fantastic. She is efficient, friendly, knowledgeable, helpful and kind. Please let her know how much she is appreciated. Merci.
Mary B. | Premières impressions