Customer Reviews for U-Haul Moving & Storage of San Juan Capistrano

4 430 évaluations

33033 Camino Capistrano   San Juan Capistrano, CA 92675
(Next to California HWY Patrol CHP office)

(949) 245-6478

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(949) 245-6478

33033 Camino Capistrano
San Juan Capistrano, CA 92675
(Next to California HWY Patrol CHP office)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawn D. 
Évaluation :
5

There was an electrical problem with truck but they immediately compensated me for the inconvenience. Thank you UHaul for your great customer service.

JEFFREY D. 
Évaluation :
5

Super Customer Service.. Ed is our go too guy!!

Lachlan M. 
Évaluation :
5

Continue running business as you have been doing. I'm more than happy with the reception, friendliness and professional attitude I've been greeted with. I applaud The two employees in charge (sorry I don't have their names). Ultimately I will recommend your establishment and it will be my go-to when needed. Thank you, Victor Gerlache

victoria G. 
Évaluation :
5

Drove cross country two times. First time, I had one of the older 15 Foot trucks and it was not a pleasant as the second trip. The second rental was more modern and made the trip more comfortable.

Fernando H. 
Évaluation :
5

Very nice guys, very efficient, and very clean. Not to mention the great uhaul prices we all love.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aurel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan R. 
Évaluation :
5

i think they are doing a great job at this location. the gentleman that I rented from twice was exceedingly helpful, friendly and efficient.

Cash C. 
Évaluation :
5

I've been renting vehicles at this location for several years and the service has always been excellent!

Claudia R. 
Évaluation :
5

Gustavo is quick and helpful

Dillon M. 
Évaluation :
5

Pick up and drop off was fast and easy. Keep it up!

tom B. 
Évaluation :
5

The only challenge was getting in and out of the "one way" marked driveways (which customers did not abide by) and maneuvering among all the parked trucks, trailers, customers getting hitched up etc.Everything else is perfect. Merci.

Mary B.  |  Expérience générale 
Évaluation :
5

I like the customer service at this location. I've never had a bad experience ever. Clean trucks, friendly staff and easy to get in and out of the location.

Jennifer B. 
Évaluation :
5

Nothing you guys are great.

luis V. 
Évaluation :
5

Muy buen servicio gracias

yovani d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAGDY S.  |  Expérience générale 
Évaluation :
5

Merci.

Susan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S.  |  Expérience générale 
Évaluation :
3

In-truck dolly not secured. Came loose and bounced onto our contents. Thankfully nothing damaged. Cab had empty water bottle left by previous user (who also left a personal item which we returned to agent). Console cup holder area unclean. And gas pump icon on left side of dash gauge... but, wait for it... gas tank fills on opposite side.

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise M. 
Évaluation :
5

Nothing. Everything was great!

Leo N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Soltonna R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill B.  |  Expérience générale 
Évaluation :
4

With only one cashier, it would be great to automate the final payment process (this is after the pre-check has been completed on-line).

HERBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Collin P. 
Évaluation :
5

Nothing! It was flawless! Good Work!

Daniel V. 
Évaluation :
1

Provide well maintained equipment at the location promised under the reservation.

Greg H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff H. 
Évaluation :
5

The staff is amazing

Fady T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al O. 
Évaluation :
5

very happy with service

robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline G. 
Évaluation :
5

Easy efficient check in and check out. Only disappointment was receiving the truck with only 1/4 tank gas

SarahAnn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Farshad S. 
Évaluation :
5

Great staff, great job! Thanks!

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gebran C. 
Évaluation :
5

The people are very nice quick to help, friendly, sense of humor and the van ran like a Rolls with nice air conditioning and tunes. By absolutely no reason of mine I was stuck next door at the Storage unit place (not uhaul) and they were very understanding.

Genevieve N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY C. 
Évaluation :
5

Everyone was knowledgeable, helpful, efficient, polite and thorough throughout my entire experience. I would highly recommend this location to anyone needing a rental.

David T. 
Évaluation :
5

Not a thing! Was perfect!

Jennifer C. 
Évaluation :
5

Best customer service of any uhaul I have ever been to!

stacy B. 
Évaluation :
5

Did need windshield wipers

LEONARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gebran C. 
Évaluation :
5

Great customer service from the front desk and efficient follow through

Lynn T. 
Évaluation :
5

staff who helped was efficient friendly and knowledgeable a very good experience equipment was clean and worked as expected thank you.

CATHY A. 
Évaluation :
5

Elvira manages a great location and I'll always go to her location in the future.

paul M. 
Évaluation :
5

Best team in the business at this location.

RYAN W. 
Évaluation :
5

The lot worker's were very accommodating to needs.

Barbara C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney K. 
Évaluation :
5

Fast service

Jesus G. 
Évaluation :
3

Provide your customer's with more parking options. There were numerous space on the side of your building that you could use to park your vehicles. In addition, providing customers with 1/8 a gallon of gas, essentially 5 miles, caused us to have to go out of our way to get gas immediately. Think more about your customers.

tim D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim S. 
Évaluation :
5

We love this place we always rent from them and receive prompt friendly courteous service !

Phillip E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
5

Great experience since Mgmt change. Great counter and yard staff.

Farshad S. 
Évaluation :
5

Excellent service!!

RALPH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN M. 
Évaluation :
5

Very quick and friendly excellent service

Phillip E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cunsorn I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna G. 
Évaluation :
2

waited 30+ minutes on 4/29 to be helped . there was only one man working the counter (who spent majority of the 30 minutes going back and forth with another customer about return dates) , and one man 'maintaining' the rentals . he didn't seem trained on the counter , and if he was , he wasn't interested in helping us . we picked up our auto transport and the guy rushed us out . my husband had previously rented an auto transport to get one of our cars smog checked before selling and the San Clemente location walked him through an intense pick up routine . he was also urged to check for previous damages and anything wrong with the unit . at this San Juan Capistrano location , the staff did nothing of the sort . we noticed some squeaking from the trailer as we pulled off and the associate said that was normal . less than 300 miles into our 2000 mile trip , my husband noticed the trailer getting extremely hot and thought it was either the brakes (from the constant hills) or worst case scenario - the wheel bearings . as we were checking it out at a rest stop , a uhaul repair man happened to be there and jacked the trailer up for us . he confirmed it was the wheel bearings and my husband recorded the technician wiggling one of the wheels back and forth . we were probably minutes away from the wheel popping off . we waited an hour for a tow truck from their 'roadside assistance' to come and confirm what we already knew , making it longer we had to wait for a new transport . no one had any answers for us until 14+ hours later when they originally told us they have nothing for us . then an hour later , there was a transporter 3 hours back the way we came , making it 6 hours we'd be waiting for a replacement . with my husband being on military orders , we didn't have any more time to waste with this issue . we are EXTREMELY unhappy with the urgency , communication , safety and problem solving uhaul has . if rentals were being routinely checked - AS THEY SHOULD BE - this would've never happened . and if they were on top of quickly resolving issues we wouldn't have had to request our near $1000 refund .

Bailey H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Oleksandr I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina K. 
Évaluation :
5

Great counter and ground staff.

Farshad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne W. 
Évaluation :
5

I had a wonderful experience there the people are fantastic thank you so much !

LYNN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
5

The pick up and drop off was seamless. Your team was helpful and very positive. Nothing to improve comes to mind.

Ronald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERTO M. 
Évaluation :
5

Excellent as always

Peter P. 
Évaluation :
5

Drop of person was excellent

tom M. 
Évaluation :
5

Hello All, I only go to this location for the fact the staff is wonderful. They do such an outstanding job. I rent a truck quite often & I pass many U-Uhaul stations just to go here. Thank you kindly,

charlene W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gretchen M. 
Évaluation :
5

Staff was friendly, efficient and helpful. Renting and returning was a breeze! Merci!

Gina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
5

All was good. Yard staff was helpful as well.

Ray F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

Nothing. Everything went well. Representative at the store was amazing.

Ella J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Superb! Kind! Helpful! Knowledgeable! Intelligent! Caring! Exquisite service! Calm! Relaxed! Outstanding team! Merci.

Dianr J. 
Évaluation :
4

Very well lit. Clean and nice parking lot. All good.

Martin C. 
Évaluation :
5

Great Job!

MATTHEW D. 
Évaluation :
3

The hispanic guy was very unfriendly and somewhat rude for no reason. The middle eastern guy on the way back was nice. The car had the tire check thing on when I left the location after I picked up the car. I noticed it like 1 minute later and by then I was by Costco but I did not want to come back because of the guy's attitutde, so I was a bit nervous about it. But on the way back the middle eastern person was nicer. and he made the check back and return of car easy

Nazila S. 
Évaluation :
5

Your staff was very helpful and knowledgeable.

William M. 
Évaluation :
5

Very nice people, everything the way it has to be , they always make sure I'm 100 % satisfied, for sure I will recommend the location

ALBERTO M. 
Évaluation :
4

The truck we rented is way too old

Nancy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Anne O. 
Évaluation :
5

Everything was conducted with the greatest amount of professionalism.

William C. 
Évaluation :
4

Our pod was not accessible on our access day and could not be moved out of the storage container because there was no forklift driver working. Julia at the Gaithersburg, MD location was very helpful in getting this problem solved for us and we were able to get access that afternoon!

Emily D. 
Évaluation :
5

EXCELLENT !!! THANK YOU !!!

ALEXANDER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martin B. 
Évaluation :
3

Ensure the customer has everything they reserved by checking the back of the vehicle. I reserved an appliance dolly for my move and was not given one. I was then billed for the missing dolly. Customer service reversed the billing for the dolly. Also, the employee that was working when I brought the vehicle back had customers inside. It was a couple of minutes before closing. I went to return the truck and make him aware the dolly was not provided. He locked the door as I was walking up and told me through the locked door to drop the key in the box. Very rude and unprofessional.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenn F. 
Évaluation :
5

Great advice, quick return, thanks

George R. 
Évaluation :
4

I do not choose to comment. Thank you u-haul.

cale h.  |  Expérience générale 
Évaluation :
3

Too soon to rate at highest level. Loading access is tight due to all the biobtail trucks parked in back loading area.

James S.  |  Premières impressions 
Évaluation :
5

The Uhaul facility in San Juan is easily accessible and very well maintained.

Richard F.  |  Premières impressions 
Évaluation :
5

Clean, nice space, worked perfectly for my move.

Erik A.  |  Expérience générale 
Évaluation :
5

Top Shelf Place and Staff

DAVID K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald c.  |  Premières impressions 
Évaluation :
5

The team at this location is great!! Thank you!

Tisha M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeline B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOY H.  |  Premières impressions 
Évaluation :
5

Storage facility is spotless and staff was friendly and helpful

Leonard M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kim g.  |  Expérience générale 
Évaluation :
5

Always attentive!

patricia l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S.  |  Expérience générale 
Évaluation :
5

Very nice staff member that helped me out!

chris g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORIE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david p.  |  Premières impressions 
Évaluation :
5

All the employees at this location are so nice and helpful

Stacie b.  |  Expérience générale 
Évaluation :
5

All of the staff were super friendly and helpful!

trevor g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMROY V.  |  Expérience générale 
Évaluation :
5

My first time getting a storage, was very easy to get and the price of the unit was affordable. I would definitely come back again if I need your services.

Bagalee O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET K S.  |  Premières impressions 
Évaluation :
4

good job.

Erik A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley P.  |  Premières impressions 
Évaluation :
5

Sometimes there's peoples stuff piled up at the entrance of the storage facility as if they left it there or uhaul staff had to empty it because of nonpayment. Anyway, it makes the place look a little junky. I've been a customer at this uhaul for the last several years and the service has always been excellent. Elvira and Ed know me by name since I rent vehicles so often.

Claudia R.  |  Expérience générale 
Évaluation :
5

The Manager, El Vira was always extremely helpful, professional and timely in assisting me with all truck rentals and also with my storage space. I have always been happy with the service at the San Juan location. Very impressed with Sergio with his experience, service and willingness to help even when it was close to closing time in the office.

michelle d.  |  Expérience générale 
Évaluation :
5

The customer service at the San Juan Capistrano/Dana Point location were excellent. Every employee we dealt with was cheerful and helpful.

Sandra S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S.  |  Expérience générale 
Évaluation :
5

SERGIO,EDWARD,JOSH WERE SO KIND HELPFUL AND FUNNY!! WHICH I THINK ARE ALL ESSENTIAL FOR A GOOD EXPERIENCE...THANK SO MUCH.

Shelly P.  |  Premières impressions 
Évaluation :
5

The manager Laurie went above and beyond. She also has an incredible staff who are just as helpful. Easy access to load and unload. And the facility is spotless. Best storage facility I've ever used.

Cynthia H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janneth G.  |  Online Move In 
Évaluation :
4

A wonderful experience! The facilities were outstanding - the best! Management was amazing, friendly, and always more than helpful. My only reason for the 4stars vs 5 stars is that it was absolutely impossible to reach the location directly. Going through 30 minutes of the call center and listening to the continuous commercial waiting to speak to someone is really painful.

george w.  |  Expérience générale 
Évaluation :
5

I’ve been using UHaul fir both personal & business over 30 years

carole p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lily T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Landon F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merian G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WAYNE A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon h.  |  Expérience générale 
Évaluation :
5

Laura, (manager ?), was excellent and got us informed and squared away in just minutes.

Paul S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEIDI B.  |  Premières impressions 
Évaluation :
5

Thanks for everything. It was a good experience.

Diane M.  |  Expérience générale 
Évaluation :
5

The staff at the UHaul of San Juan Capistrano are great! I've used this UHaul location to install a tow hitch with wiring, rent trailers and also use the self storage. The employees have been great every visit. They go out of their way to ensure a top notch experience.

Denver L.  |  Expérience générale 
Évaluation :
5

Convenient, and it was nice to have moving carts to use and a bathroom onsite. I felt my contents were safe there.

Laura S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Weston L.  |  Expérience générale 
Évaluation :
5

No matter who we dealt with yesterday everyone was polite, quick to serve and just right out professional. Such a difference from the Uhaul facility that picked the truck from. We actually enjoyed our time spent at this facility. Bravo to a great team.

Frederick M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendall S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad F.  |  Expérience générale 
Évaluation :
5

Very clean, air conditioned and I loved the moving cart. Made moving in so much easier!!!

Susan S.  |  Premières impressions 
Évaluation :
5

the whole process was great. Very quick and functional from start to finish and I was satisfied with all of the services provided

MICHAEL K.  |  Premières impressions 
Évaluation :
5

Excellent customer service!

Bonnie T.  |  Expérience générale 
Évaluation :
5

I dealt with a younger U-Haul employee, I wish I knew his name--he was extremely helpful and provided appreciated accommodations to our hectic situation. A great experience all around!!

Ethan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nick c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique S.  |  Premières impressions 
Évaluation :
5

Laurie was informative and very kind. My experience was top notch.

SARAH K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B.  |  Expérience générale 
Évaluation :
5

I rented a uhaul truck and it came with a free month of storage. Made moving and storing my belongings easy.

Javier L.  |  Expérience générale 
Évaluation :
5

Lori was particularly helpful in selecting the right size unit to meet our needs. She was knowledgeable, very customer conscious and made the process pleasant and efficient.

Tom N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy D.  |  Expérience générale 
Évaluation :
5

The staff was extremely friendly and helpful! The facility was one of the best places I've used and would definitely use them again for any storage needs.

gloria f.  |  Expérience générale 
Évaluation :
2

We had a reservation for an 8x10 storage facility when we got there they had rented out storage to someone else and put us in a 10x10 which is more money as well. The gentleman at the call center was very helpful and turned this over to a general manager to handle by 7/19 or 7/20. The employees weren't very helpful when my husband and son went to load stuff into storage one gentleman just sat in the middle it helping anyone and the staff member who helped them was in no hurry to help them. Both my husband son got very frustrated and even had to tell him so. I run a busy grocery store and customer service is what keeps are doors open and they lack all customer service support this is the place in San Juan Capistrano.

kathleen m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beverly f.  |  Online Move In 
Évaluation :
4

Very nice facility

SHERRY K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda v.  |  Expérience générale 
Évaluation :
5

The entire automated and phone contact during the rental agreement process and checkin process was time saving and convienient (efficient). I feel confident my belongings are 99 % safe & secure. Love the climate control compbined with the facility is 100 % concrete & steel. Large elevator and bathrooms on both floors near the elevator is a God send.

Steven B.  |  Premières impressions 
Évaluation :
2

Elvira Manager extremely jude. Parking sucks. And so does the alarm system. Wouldn't come back if paid a million dollars

Katherine B.  |  Expérience générale 
Évaluation :
5

The professionalism of the staff was above average it was excellent

CHAD M.  |  Premières impressions 
Évaluation :
5

The only reason I moved out was I needed a first floor unit. I rented a 10x10x9 unit on the ground level. Unfortunately all that was available when I arrived was two units adjacent to each other equivalent to that size. Unfortunately, I had big furniture and it wouldn't fit through the door. Subsequently I had to leave the furniture out. I checked with your office to see if there was another available unit but your staff said there were none. I had to move only due to the storage situation. I even asked to be wait listed but unfortunately u do t have that. I actually love your place. I am going to keep checking back as I think you are the best storage in town. Hours, staff, cleanliness, card system, location! No wonder you are full! This place is a 10! Sorry I had to leave but no where to put my furniture!

Cynthia W.  |  Expérience générale 
Évaluation :
5

The young man that assisted me was very knowledgeable, patient with my questions and walked me through the entire check in snd out process. It was a very positive and enjoyable experience!!

Susan H.  |  Premières impressions 
Évaluation :
5

La manager srta. Elvira se porto excelentemente cuando me atendio en Las oficinas de uhaul . Estoy eternamente agradecido con ella por su amabilidad, explicacion muy detallada y honestidad. Gracias por ser una excelente manager.!!!!

MIGUEL P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lainey T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Staci B.  |  Expérience générale 
Évaluation :
5

The customer service is outstanding ! From the whole team. I'm very impressed w/ my sales associate today she was very knowledgeable about the product and helped me greatly thru the process. Cheers to tram SJC

RENNELL M.  |  Premières impressions 
Évaluation :
5

Staff was very helpful, facility was clean. Convenient use of carts. Very helpful to have uhaul truck pickup and drop off at the same location. Could use an easier and smooth location for an access ramp.

Amy D.  |  Premières impressions 
Évaluation :
5

Very helpful and accommodating

william s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie T.  |  Premières impressions 
Évaluation :
5

I have found this particular U-haul to be outstanding. I have used several U-haul facilities over the years. The staff is especially friendly and helpful. They go the extra mile to make sure you have everything you need. The facility is spotless and the grounds and units well lit.

Cynthia S.  |  Premières impressions 
Évaluation :
5

Really nice clean facility modern facility, U haul is truly in a class of there own. Having everything you can imagine to get the job done.

Daryl B.  |  Premières impressions 
Évaluation :
5

The staff is incredibly friendly and helpful and the facility is immaculate. Thanks Elvira for a very pleasant experience!

Madeline B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sue s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHELSEA F.  |  Premières impressions 
Évaluation :
5

Thank you for the free month. That helps.

JOHN W.  |  Premières impressions 
Évaluation :
5

Todo bien.

CELEDONIO M.  |  Expérience générale 
Évaluation :
5

Overall great place. Storage units were very up to date and clean.

Cole H.  |  Expérience générale 
Évaluation :
4

I was surprised all the paperwork was done online. Only problem you can't ask a computer questions. It was confusing how to gain access once I arrived at the sight. The entrance where you drive up is an exit to the property and marked as such. Had to find a park on the crowded street and walk into the store to get directions. The staff person was courteous and very helpful. He was ⭐⭐⭐⭐⭐

Cheryl B.  |  Online Move In 
Évaluation :
5

Very clean and I felt safe inside the storage area.

Sheryl L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahura N.  |  Online Move In 
Évaluation :
4

My move-in experience was very good; however, I made a prior reservation over the phone with someone at the branch I was booking storage at, which was not in the system. Getting the size room I originally requested worked out, though I felt concern upon first arriving and finding that my reservation was not intact from the phone call and notes I had made for myself in booking the room.

REBECCA S.  |  Premières impressions 
Évaluation :
5

Vincent and staff were amazing! I really appreciated their willingness to go out of their way to help me and get me moved in. I am very happy that I chose your location as it will be the best fit for me going forward.

Rosemary S.  |  Premières impressions 
Évaluation :
4

Thanks for making this easy. Would have been 5 Stars... but....Only negative is that online reservation that I held got canceled in your system and no notice was sent to me. So I had no idea that it was lost. Had i not called before I came I could have come there assuming my space was still there for me, and I could have been out of luck! You can't relinquish someone's reservation and not tell them. Please correct this.

kenneth B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY V.  |  Premières impressions 
Évaluation :
5

Excellent staff and storage facility.

David C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ric B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Weston L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE G.  |  Premières impressions 
Évaluation :
5

Great staff, plenty of employees to help and storage on site. Excellent.

Agape R.  |  Premières impressions 
Évaluation :
5

Tx

CHARLENE W.  |  Premières impressions 
Évaluation :
5

Professional and helpful staff and clean storages !

Angel R.  |  Expérience générale 
Évaluation :
5

My reservation for the storage unit was not found in the system due to a slow server not functioning properly. However, the staff was extremely helpful and helped facilitate securing a storage unit. I want to personally thank Steve at Capo Beach Uhaul for going above and beyond to help me move in my belongings.

Chad M.  |  Online Move In 
Évaluation :
4

The unit size I reserved was not what I originally received. Took extra time to get the unit size I reserved.

Melanie W.  |  Premières impressions 
Évaluation :
5

Excellent service provided by agent

Anthony B.  |  Premières impressions 
Évaluation :
5

The move in process was really simple and the staff were extremely helpful and friendly.

karen d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ronda e.  |  Premières impressions 
Évaluation :
5

Had an excellent experience with my storage unit. Facility was clean, easy to use, carts were always available, and the staff was friendly if I ever needed anything.

Andrew W.  |  Expérience générale 
Évaluation :
1

You shouldn't have charged the card that the deposit was done for extra charges that I incurred. It wasn't my card. It was my friends and you didn't have any reason or approval from her to do that. $295. I was on the contract and it was my responsibility not hers in any way. She has defriended me and it's all your fault for not crediting her card back and not coming to me for the additional charges. It wasn't even 30 days that you charged her card. I was the lessee for the van not her. Ridiculous and I will never recommend UHaul to any of my friends. Plus your $19,99 a day rental. Is so far from that with all the other things that also expected to pay in advance.

STELLA S.  |  Expérience générale 
Évaluation :
5

I'm very impressed with this storage facility and the people who manage it. It's clean, well maintained and the employees are extremely helpful.

WILLIAMROY V.  |  Premières impressions 
Évaluation :