Customer Reviews for U-Haul Moving & Storage of San Juan Capistrano

4 545 évaluations

33033 Camino Capistrano   San Juan Capistrano, CA 92675
(Next to California HWY Patrol CHP office)

(949) 245-6478

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(949) 245-6478

33033 Camino Capistrano
San Juan Capistrano, CA 92675
(Next to California HWY Patrol CHP office)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The front desk employee was amazing!

Matthew J. 
Évaluation :
5

Great team and facility. Very efficient.

Michael L. 
Évaluation :
5

While the truck was dated, it was clean. I'm rating an excellent due to the outstanding service level from Elvira. The store was clearly understaffed. I heard that a few employees called out (so common these days). But Elvira handled line of customers with incredible poise, friendly service and above and beyond speed. I was super impressed with her ability to give each customer her full attention while simultaneously managing the flow well. She is a ROCKSTAR!!

Greg M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean T. 
Évaluation :
5

Double check gas i was told i was given a quarter tank but when i gotnit it was on empty, i had to put 30$ to go 23 miles to make it match because they didnt go over it when i was given the vehicle and i drove off the lot I do have a picture but not too worried about a few extra bucks given the convienience

Zachary B. 
Évaluation :
3

The truck broke down. We have not been contacted by U Haul with any follow up regarding this poor experience.

Claire F. 
Évaluation :
1

I was charged for 8 gallons of gas ($56) even though i brought it back with exactly what i left with. I drive a total of 44 miles and put $20 of gas in the truck approx 3,5 gallons. So to do 44 miles cost me $76 dollars in gas!! Called to ask what happened and was told as i didn't have a picture of the fuel gauge the charge would stand. I will no rent for your location again.

adrian P. 
Évaluation :
5

Nothing. It was a great experience. The customer service was phenomenal and the truck was the cleanest rental I have ever had!

Kathy H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Iqbal A. 
Évaluation :
1

The vehicle shouldn't even be in the road. It felt so unsafe. Isabel at the location I rented from was HORRIBLE! She should be fired ASAP!

Sean B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott M. 
Évaluation :
5

It is always awesome the experience of renting a truck, cargo van or pick up. The customer service people is friendly and make it easy. Edward is awesome!

Victor B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa C. 
Évaluation :
3

Truck got bad gas mileage 6 gallons for 58 miles.

RONALD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS W. 
Évaluation :
3

The guy that processed my rental unit was rude and very unfriendly. I've never experienced such poor customer service.

Melissa S.  |  Premières impressions 
Évaluation :
5

I would just like to thank the staff at U-Haul Philip especially Elvira as well she was a great help it's a beautiful person and I would definitely recommend them to all my friends and I would definitely store with them again they made it convenient they're very helpful and all I can tell them is thank you

RYAN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
2

Prepare trucks before a scheduled pick up. First truck that came out had check engine light on. Second truck they brought out had low oil light and beeping. They put two quarts of oil in it. These problems cost me 30 minutes on my time schedule. Also they had trouble closing the ramp and I could not get it closed properly for return. Then when I returned it on time Isabel made me fold 20 furniture blankets. I was never offered any discounts for these problems. Very disappointed in the service at this location!

Robert B. 
Évaluation :
3

The location was about 30 miles from my home (60 miles round trip), and it was assigned to me based on truck availability. I know that UHaul cannot guarantee availability, especially during busy periods, but this additional 60 miles caused me to exceed my mile limit and incur additional charges. Not exactly good service. Regarding the truck, it has 103K miles on the engine and suspension and it shows. It was not a comfortable ride. Again, not all tricks in the fleet are new and in great shape. I understand that. However, I get additional charges for a poor truck. It seems an adjustment to my bill should be made.

Roger W. 
Évaluation :
5

Awesome service

graham M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bruce G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna S. 
Évaluation :
1

You literally have prostitutes servicing johns at your facility. Every time we've been there, staff is rude and put-out when having to actually help a customer. Your policies are inconsistent, and restrooms are disgusting. What a tremendous amount of money spent for such a crappy experience. Also, I fell out of the back of the UHaul at your facility, the handles are so thin it slipped through my hand, none of your employees could be bothered to check to see if I was hurt. And there were multiple employees around when it occurred. 0/10, would never recommend this location.

Stephanie G.  |  Expérience générale 
Évaluation :
1

There are always prostitutes/drug addicts hanging around when we've been there, staff is rude, had to find someone to cancel our storage unit, guy could have cared less. Too much money to be dealing with such riff raff and rude service. Truck was dangerous on the road, steering had 5-6" of play and braking was sketchy. Also, we backed a 26' foot truck in last August to unload into the storage unit, yet we had to get a manager to allow the 20' truck to be backed in to load... She backed it in, we didn't drive it for the first time until it was loaded and we were leaving, we would have absolutely asked for a different truck otherwise. Such a terrible experience every time we were there and huge waste of money. There was literally a prostitute servicing John's out of your storage units...

Stephanie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRISHAUN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy C. 
Évaluation :
3

Waited over 20 minutes for customer in front of me. Truck was on Empty. Paid for 10 pads, got 5. Truck was dirty.

George F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JosephJoven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
5

Outstanding! Great experience with your people!!!

Robert P. 
Évaluation :
5

Excellent customer service. Very efficient & friendly!

joni T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley H. 
Évaluation :
4

Car trailer had lots of oil on the trailer. Scrubbed the trailer when I arrived home. I expect some oil on car trailers and I rent frequently, this was excessive amounts of fresh oil. Appeared tow vehicle was an oil leaker and vehicle on trailer was a leaker.

Steve W. 
Évaluation :
5

Fast, convient, professional service. Explained all necessary details.

thomas S. 
Évaluation :
4

.

Stephen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dale T. 
Évaluation :
5

Always A+ experience with this San Juan location!! We've been going here for years for all our moving needs!! They're super friendly and go out of their way to get you the equipment you need!

Carol S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor W. 
Évaluation :
5

Excellent customer service. Very helpful

joni T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNIE T. 
Évaluation :
5

Easy availability of a 15' truck on short notice, same day request. Fast check-in and check-out. Quick turn in. Thanks, will use again.

Andrew S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

todd M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERWIN S. 
Évaluation :
5

They were very helpful... Despite being very busy, the U-Haul technician was able to trouble shoot my electrical connector problem and get me hooked up with a trailer.and on the road. I was a 'walk-in' customer recommendef to this location from an authorized location down the street who was unable to get the lights to work on the trailor I had originally reserved.

Suzanne W. 
Évaluation :
2

Lost reservation, when we came in person to make it. The truck was damaged with bad alignment and transmission, door slide was jamming as well. Very rude staff.

Brendan D. 
Évaluation :
5

The a/c wasn't working

Melisa M. 
Évaluation :
5

Everything was superior! Job well done!

Jeffrey Y. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Luis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Z. 
Évaluation :
5

Fast and efficient, would recommend!

Claire H. 
Évaluation :
5

Great service

Pavol E. 
Évaluation :
5

We see no improvements that needed Customer service was excellent

isabel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexander E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrineh S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Keep up the excellent customer service. Great job all around.

Ann C. 
Évaluation :
5

Convenient location, friendly service.

Rudi W. 
Évaluation :
5

maybe walk the customer out to the vehicle.

Robin M. 
Évaluation :
1

Appointment was rescheduled twice and they mixed up dates once. I then got nervous and had to reschedule a third time. the associate asked me if I wanted to cancel after they had ordered the wrong size part and attempted to install it and I had wasted a trip there and two uber rides. I still followed through. Finally got the hitch installed after near three weeks of waiting and as soon as the job was done my car wouldn't start. Clearly someone doesn't know what they are doing here and I am about to take legal action soon if this situation is not remedied in a timely fashion. My experience has felt negligent if I had to summarize it in one word.

Cameron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
3

See the information above. I couldn't even drop of the uhaul because customer service said it would take 45 min for the hold time and my reservation was not showing on the app.

Shannon B. 
Évaluation :
5

Very friendly and helpful staff

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doniceti T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Staff was friendly and helpful

Clark H. 
Évaluation :
5

Excellent service very friendly and pleasant

MAHER I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose H. 
Évaluation :
4

The rig was the rig, but it was very clean. Folks were pleasant and courteous. I will continue to rent from San Juan UHAUL and will recommend the location to my friends.

Robert L. 
Évaluation :
5

Awesome! Keep up the great work!

Stuart S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Will D.  |  Premières impressions 
Évaluation :
5

Thank you to Elivra and Ed and all the staff you guys are always so professional. If I needed a job, I'd work there.

Claudia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody S. 
Évaluation :
5

That location is always AWESOME! Everyone there is very nice and friendly. Je la recommande fortement.

Victor B. 
Évaluation :
4

Employees were excellent, trailer worked great. Only problem yard is small and tight to get in and out of but everything else was great…….DC

dan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trace L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
1

UHaul charged me for almost 700bucks for 750miles when I only used 18 miles. I only used it for 2hrs and it isn't possible to consume that much mileage in 2hrs, they didn't even realized that there's a mistake there. Need to wait for 5days for the update of the refund. Waste of time.

DesireeJoy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
1

Too many employees standing around. Truck was filthy.

Suzanne F. 
Évaluation :
5

Always great!!!

Ylse N. 
Évaluation :
5

Elvira and her team provided excellent service. A well-run office.

William B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nader M. 
Évaluation :
5

The truck had ants in the back, was dirty in the front and had less than 1/8 tank of gas. My empty light came on before I made it the few miles home and was stressful.

Toni K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar O. 
Évaluation :
4

The return rental app is a pain.

KENNETH K. 
Évaluation :
5

Nothing !!! Great experience

Pete S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODERICK C. 
Évaluation :
5

This facility is the most impressive I have experienced.

Nelson A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

I was in and out very quickly. My reserved trailer was there and immediately placed onto my tow hitch. The employees made my rental painless. Merci.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON M. 
Évaluation :
5

Isabel and Elvira were so helpful and went above and beyond to get me into my storage unit at the end of office hours. I had a terrible day with moving issues and without their amazing customer service, I would have no place to put my stuff. In today's world where service is compromised and weak, it is so refreshing to have such a positive experience where business employees and management actually care and are willing to take the necessary steps to help another person out. It was so, so appreciated!!

lindsay d.  |  Premières impressions 
Évaluation :
5

The only challenge was getting in and out of the "one way" marked driveways (which customers did not abide by) and maneuvering among all the parked trucks, trailers, customers getting hitched up etc.Everything else is perfect. Merci.

Mary B.  |  Expérience générale 
Évaluation :
5

Muy buen servicio gracias

yovani d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAGDY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Soltonna R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill B.  |  Expérience générale 
Évaluation :
4

I do not choose to comment. Thank you u-haul.

cale h.  |  Expérience générale 
Évaluation :
3

Too soon to rate at highest level. Loading access is tight due to all the biobtail trucks parked in back loading area.

James S.  |  Premières impressions 
Évaluation :
5

The Uhaul facility in San Juan is easily accessible and very well maintained.

Richard F.  |  Premières impressions 
Évaluation :
5

Clean, nice space, worked perfectly for my move.

Erik A.  |  Expérience générale 
Évaluation :
5

Top Shelf Place and Staff

DAVID K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald c.  |  Premières impressions 
Évaluation :
5

The team at this location is great!! Thank you!

Tisha M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeline B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOY H.  |  Premières impressions 
Évaluation :
5

Storage facility is spotless and staff was friendly and helpful

Leonard M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kim g.  |  Expérience générale 
Évaluation :
5

Always attentive!

patricia l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S.  |  Expérience générale 
Évaluation :
5

Very nice staff member that helped me out!

chris g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORIE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david p.  |  Premières impressions 
Évaluation :
5

All the employees at this location are so nice and helpful

Stacie b.  |  Expérience générale 
Évaluation :
5

All of the staff were super friendly and helpful!

trevor g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMROY V.  |  Expérience générale 
Évaluation :
5

My first time getting a storage, was very easy to get and the price of the unit was affordable. I would definitely come back again if I need your services.

Bagalee O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET K S.  |  Premières impressions 
Évaluation :
4

good job.

Erik A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley P.  |  Premières impressions 
Évaluation :
5

Sometimes there's peoples stuff piled up at the entrance of the storage facility as if they left it there or uhaul staff had to empty it because of nonpayment. Anyway, it makes the place look a little junky. I've been a customer at this uhaul for the last several years and the service has always been excellent. Elvira and Ed know me by name since I rent vehicles so often.

Claudia R.  |  Expérience générale 
Évaluation :
5

The Manager, El Vira was always extremely helpful, professional and timely in assisting me with all truck rentals and also with my storage space. I have always been happy with the service at the San Juan location. Very impressed with Sergio with his experience, service and willingness to help even when it was close to closing time in the office.

michelle d.  |  Expérience générale 
Évaluation :
5

The customer service at the San Juan Capistrano/Dana Point location were excellent. Every employee we dealt with was cheerful and helpful.

Sandra S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S.  |  Expérience générale 
Évaluation :
5

SERGIO,EDWARD,JOSH WERE SO KIND HELPFUL AND FUNNY!! WHICH I THINK ARE ALL ESSENTIAL FOR A GOOD EXPERIENCE...THANK SO MUCH.

Shelly P.  |  Premières impressions 
Évaluation :
5

The manager Laurie went above and beyond. She also has an incredible staff who are just as helpful. Easy access to load and unload. And the facility is spotless. Best storage facility I've ever used.

Cynthia H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janneth G.  |  Online Move In 
Évaluation :
4

A wonderful experience! The facilities were outstanding - the best! Management was amazing, friendly, and always more than helpful. My only reason for the 4stars vs 5 stars is that it was absolutely impossible to reach the location directly. Going through 30 minutes of the call center and listening to the continuous commercial waiting to speak to someone is really painful.

george w.  |  Expérience générale 
Évaluation :
5

I’ve been using UHaul fir both personal & business over 30 years

carole p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lily T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Landon F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merian G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WAYNE A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon h.  |  Expérience générale 
Évaluation :
5

Laura, (manager ?), was excellent and got us informed and squared away in just minutes.

Paul S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEIDI B.  |  Premières impressions 
Évaluation :
5

Thanks for everything. It was a good experience.

Diane M.  |  Expérience générale 
Évaluation :
5

The staff at the UHaul of San Juan Capistrano are great! I've used this UHaul location to install a tow hitch with wiring, rent trailers and also use the self storage. The employees have been great every visit. They go out of their way to ensure a top notch experience.

Denver L.  |  Expérience générale 
Évaluation :
5

Convenient, and it was nice to have moving carts to use and a bathroom onsite. I felt my contents were safe there.

Laura S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Weston L.  |  Expérience générale 
Évaluation :
5

No matter who we dealt with yesterday everyone was polite, quick to serve and just right out professional. Such a difference from the Uhaul facility that picked the truck from. We actually enjoyed our time spent at this facility. Bravo to a great team.

Frederick M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendall S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad F.  |  Expérience générale 
Évaluation :
5

Very clean, air conditioned and I loved the moving cart. Made moving in so much easier!!!

Susan S.  |  Premières impressions 
Évaluation :
5

the whole process was great. Very quick and functional from start to finish and I was satisfied with all of the services provided

MICHAEL K.  |  Premières impressions 
Évaluation :
5

Excellent customer service!

Bonnie T.  |  Expérience générale 
Évaluation :
5

I dealt with a younger U-Haul employee, I wish I knew his name--he was extremely helpful and provided appreciated accommodations to our hectic situation. A great experience all around!!

Ethan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nick c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique S.  |  Premières impressions 
Évaluation :
5

Laurie was informative and very kind. My experience was top notch.

SARAH K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B.  |  Expérience générale 
Évaluation :
5

I rented a uhaul truck and it came with a free month of storage. Made moving and storing my belongings easy.

Javier L.  |  Expérience générale 
Évaluation :
5

Lori was particularly helpful in selecting the right size unit to meet our needs. She was knowledgeable, very customer conscious and made the process pleasant and efficient.

Tom N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy D.  |  Expérience générale 
Évaluation :
5

The staff was extremely friendly and helpful! The facility was one of the best places I've used and would definitely use them again for any storage needs.

gloria f.  |  Expérience générale 
Évaluation :
2

We had a reservation for an 8x10 storage facility when we got there they had rented out storage to someone else and put us in a 10x10 which is more money as well. The gentleman at the call center was very helpful and turned this over to a general manager to handle by 7/19 or 7/20. The employees weren't very helpful when my husband and son went to load stuff into storage one gentleman just sat in the middle it helping anyone and the staff member who helped them was in no hurry to help them. Both my husband son got very frustrated and even had to tell him so. I run a busy grocery store and customer service is what keeps are doors open and they lack all customer service support this is the place in San Juan Capistrano.

kathleen m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beverly f.  |  Online Move In 
Évaluation :
4

Very nice facility

SHERRY K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda v.  |  Expérience générale 
Évaluation :
5

The entire automated and phone contact during the rental agreement process and checkin process was time saving and convienient (efficient). I feel confident my belongings are 99 % safe & secure. Love the climate control compbined with the facility is 100 % concrete & steel. Large elevator and bathrooms on both floors near the elevator is a God send.

Steven B.  |  Premières impressions 
Évaluation :
2

Elvira Manager extremely jude. Parking sucks. And so does the alarm system. Wouldn't come back if paid a million dollars

Katherine B.  |  Expérience générale 
Évaluation :
5

The professionalism of the staff was above average it was excellent

CHAD M.  |  Premières impressions 
Évaluation :
5

The only reason I moved out was I needed a first floor unit. I rented a 10x10x9 unit on the ground level. Unfortunately all that was available when I arrived was two units adjacent to each other equivalent to that size. Unfortunately, I had big furniture and it wouldn't fit through the door. Subsequently I had to leave the furniture out. I checked with your office to see if there was another available unit but your staff said there were none. I had to move only due to the storage situation. I even asked to be wait listed but unfortunately u do t have that. I actually love your place. I am going to keep checking back as I think you are the best storage in town. Hours, staff, cleanliness, card system, location! No wonder you are full! This place is a 10! Sorry I had to leave but no where to put my furniture!

Cynthia W.  |  Expérience générale 
Évaluation :
5

The young man that assisted me was very knowledgeable, patient with my questions and walked me through the entire check in snd out process. It was a very positive and enjoyable experience!!

Susan H.  |  Premières impressions 
Évaluation :
5

La manager srta. Elvira se porto excelentemente cuando me atendio en Las oficinas de uhaul . Estoy eternamente agradecido con ella por su amabilidad, explicacion muy detallada y honestidad. Gracias por ser una excelente manager.!!!!

MIGUEL P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lainey T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Staci B.  |  Expérience générale 
Évaluation :
5

The customer service is outstanding ! From the whole team. I'm very impressed w/ my sales associate today she was very knowledgeable about the product and helped me greatly thru the process. Cheers to tram SJC

RENNELL M.  |  Premières impressions 
Évaluation :
5

Staff was very helpful, facility was clean. Convenient use of carts. Very helpful to have uhaul truck pickup and drop off at the same location. Could use an easier and smooth location for an access ramp.

Amy D.  |  Premières impressions 
Évaluation :
5

Very helpful and accommodating

william s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie T.  |  Premières impressions 
Évaluation :
5

I have found this particular U-haul to be outstanding. I have used several U-haul facilities over the years. The staff is especially friendly and helpful. They go the extra mile to make sure you have everything you need. The facility is spotless and the grounds and units well lit.

Cynthia S.  |  Premières impressions 
Évaluation :
5

Really nice clean facility modern facility, U haul is truly in a class of there own. Having everything you can imagine to get the job done.

Daryl B.  |  Premières impressions 
Évaluation :
5

The staff is incredibly friendly and helpful and the facility is immaculate. Thanks Elvira for a very pleasant experience!

Madeline B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sue s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHELSEA F.  |  Premières impressions 
Évaluation :
5

Thank you for the free month. That helps.

JOHN W.  |  Premières impressions 
Évaluation :
5

Todo bien.

CELEDONIO M.  |  Expérience générale 
Évaluation :
5

Overall great place. Storage units were very up to date and clean.

Cole H.  |  Expérience générale 
Évaluation :
4

I was surprised all the paperwork was done online. Only problem you can't ask a computer questions. It was confusing how to gain access once I arrived at the sight. The entrance where you drive up is an exit to the property and marked as such. Had to find a park on the crowded street and walk into the store to get directions. The staff person was courteous and very helpful. He was ⭐⭐⭐⭐⭐

Cheryl B.  |  Online Move In 
Évaluation :
5

Very clean and I felt safe inside the storage area.

Sheryl L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahura N.  |  Online Move In 
Évaluation :
4

My move-in experience was very good; however, I made a prior reservation over the phone with someone at the branch I was booking storage at, which was not in the system. Getting the size room I originally requested worked out, though I felt concern upon first arriving and finding that my reservation was not intact from the phone call and notes I had made for myself in booking the room.

REBECCA S.  |  Premières impressions 
Évaluation :
5

Vincent and staff were amazing! I really appreciated their willingness to go out of their way to help me and get me moved in. I am very happy that I chose your location as it will be the best fit for me going forward.

Rosemary S.  |  Premières impressions 
Évaluation :
4

Thanks for making this easy. Would have been 5 Stars... but....Only negative is that online reservation that I held got canceled in your system and no notice was sent to me. So I had no idea that it was lost. Had i not called before I came I could have come there assuming my space was still there for me, and I could have been out of luck! You can't relinquish someone's reservation and not tell them. Please correct this.

kenneth B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY V.  |  Premières impressions 
Évaluation :
5

Excellent staff and storage facility.

David C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ric B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Weston L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE G.  |  Premières impressions 
Évaluation :
5

Great staff, plenty of employees to help and storage on site. Excellent.

Agape R.  |  Premières impressions 
Évaluation :