Customer Reviews for U-Haul Moving & Storage of San Juan Capistrano

4 639 évaluations

33033 Camino Capistrano   San Juan Capistrano, CA 92675
(Next to California HWY Patrol CHP office)

(949) 245-6478

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(949) 245-6478

33033 Camino Capistrano
San Juan Capistrano, CA 92675
(Next to California HWY Patrol CHP office)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy C. 
Évaluation :
5

Very customer driven--Outstanding service!

jim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan H.  |  Premières impressions 
Évaluation :
1

The unit was not ready for move in, the Security seal was present. The storage lock was missing. Direction to my storage unit were wrong. The employee didn't have her Uhaul uniform or name Badge. These are only a few items I noticed.

pedro s.  |  Premières impressions 
Évaluation :
5

Everything was perfect no problems at all.

Troy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon W. 
Évaluation :
5

Very good customer service

Jonathan V. 
Évaluation :
5

I would like to downsize our storage unit from 10x10 to 5x10 please as soon as one comes available. Thank you. FOR Kyle Keathley #1068?

robert m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

janille S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Best UHaul I have ever used. we keep going back. Rented in OR, FL, NY, PA, all over CA.

Wine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D.  |  Expérience générale 
Évaluation :
3

The rental truck was a complete mess! Body damage and generally rough exterior condition. But the worst was inside the cab that was very very dirty. I spent 30 minutes cleaning the filthy interior seats, doors and dash. It looked like someone had thrown up all over the speedometer plastic screen! Absolutely the worst condition rental I've ever had! Not sure how the employees could let me take it. Obviously the staff did not care and the facility has very low standards.

Michael F. 
Évaluation :
5

Great owner! Super friendly guy and made the experience fun and enjoyable.

SCOTT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adolfo S. 
Évaluation :
5

Merci

doug R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn G. 
Évaluation :
3

The parking lot is extremely small making people coming and going a bit difficult and customers get held up by other customers. The staff was super efficient and helpful as well as friendly.

JOHN JOSEPH L. 
Évaluation :
3

Store opens at 9am but employees were locked out until after 9:15am. A little annoying given I had a tight schedule. However, staff were friendly and worked quickly to get me out the door. Drop off was quick and easy. Location is very favorable so I will likely use again.

Dana K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME R. 
Évaluation :
5

I need clarification for the final costs. So I'm suggesting that your show more details on the final receipt.

Ronald S. 
Évaluation :
5

Gus was amazing. Really knowledgeable and amazing attitude. Merci.

Felix D. 
Évaluation :
5

Friendly Staff.

John E. 
Évaluation :
5

Pick up was quick and easy! Truck was easy to drive. Easy to load.

KATE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier L.  |  Premières impressions 
Évaluation :
5

All good. No issues!

KARL S. 
Évaluation :
5

Daniel went above and beyond to exceed our expectations.

Ashley C. 
Évaluation :
5

Nothing, they were great!

Phenicia G. 
Évaluation :
2

I reserved a van but got a 10'.Employee claimed I booked van, but upon checking my confirmation, it clearly showed 9' VAN. The location was out of vans, we were stuck with the truck. Our parking structure only has 8'2" clearing (which is why I booked the van) so we had to haul the piece of furniture way further and up the stairs. Hurt my back and my pride. I do NOT appreciate people lying about what I booked. Going forward I will have to rent from Home Depot, the never accused me of booking the wrong vehicle.

Wendy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noushin A. 
Évaluation :
3

2nd phone number for a second person I know-really, this is ridiculous

Jon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

polly B. 
Évaluation :
5

The gentleman who helped us in San Juan Capistrano was excellent, went above and beyond!

Gregory H. 
Évaluation :
2

The two gentlemen that helped me were great. Super nice and helpful. A couple of things weren't hooked up on the tow dolly correctly and ultimately it caused me to get some parts replaced halfway through my trip. The equipment was faulty. The running lights weren't functioning (which I didn't know about until later) due to severed wires, which was unsafe for my early morning departure. The tow dolly as a whole worked well for my needs. There were just a lot of issues that could've been avoided.

Robert C. 
Évaluation :
5

Excellent service, super easy transaction

michael B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MONIKA S. 
Évaluation :
5

your employees were very nice and friendly. easiest move ive experienced i with a storage unit. the people working for your san juan capistrano uhaul were very helpful. they have security cameras in the storage facilty which makes me feel safer and they let u have access until 10 p and they have alarms if you dont use a code and unit # to open the doors to even get into the storage. safetu anf the climate control units make mr feel

Jennifer K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Friendly, fast and helpful service

Joanna O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charnelle S. 
Évaluation :
5

When the car pulley was returned on Saturday, September 3rd, the men who helped remove it were very helpful. I think they just forgot to update their records for the return because I received 2 follow-up calls after returning it, asking when I was going to bring it back. The truck was returned after hours in the afternoon on Sunday, September 4th. Otherwise, the service here was fantastic.

Karine P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle V. 
Évaluation :
5

great staff, friendly service, good stock of rentals

Chris G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki A. 
Évaluation :
3

Our original pick-up location was a few minutes down the road from our house. Due to limited availability of trailers, we ended up having to drive 30 miles to another Uhaul location to pick up our trailer. For the price we paid to rent that small trailer, I would expect someone from Uhaul to have taken the trailer to our first pick-up point or offer a bit of a discount for the inconvenience. But the customer service rep I spoke with simply mentioned that the possibility of this inconvenience is stated in our contract. Definitely not the way to keep customers coming back.

Ryan S. 
Évaluation :
5

Excellent facility, felt safe and secure and the staff are always very helpful

Kerry H.  |  Expérience générale 
Évaluation :
5

Edward is amazing . You're lucky to have him as an employee. I wish he worked for me

THOMAS H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LOTHAR M. 
Évaluation :
4

Absolutely no customer parking available

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY G.  |  Premières impressions 
Évaluation :
5

Gustavo was an outstanding customer service representative!!

Jonathan M. 
Évaluation :
4

The trailer had some cosmetic damage on the wheel well that was dangling??? The front of the trailer was full of mud, but the people that work there are Awesome!!!

Robert C. 
Évaluation :
5

I was really impressed and pleased with the way that Joshua W. handled the return. It was obvious that he cared about U-Haul customers while still being professional about running a business. We had a GREAT U-Haul experience because of him.

jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nicholas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayne R. 
Évaluation :
5

Very smooth transaction. Check in and check out was a breeze.

Drew A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriel F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
4

The vehicle I rented had significant front end vibration at any speed above 40 mph

Ben B. 
Évaluation :
5

Thank you Edward u we're a lot of help and really cool people u made me feel like I was a friend instead of a customer that hell of cool people should me more like that

Ismael O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sherry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODI DAVID A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
5

excellent customer service, very helpful in locating old receipt for insurance purposes

James S. 
Évaluation :
5

All good! And professional staff!

KARL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

craig h.  |  Expérience générale 
Évaluation :
5

Vans are clean and newer… truck was dirty and older. While on the freeway it felt like front wheel was going to fall off… started bouncing a lot. Personnel are fantastic!!

Kimberly Y. 
Évaluation :
5

Thanks, great experience per usual

Lainey T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally B. 
Évaluation :
5

Elvira and Edward are the best. Polite always there when needed. You have 2 great employees. And by the way the rest of the

Thomas H. 
Évaluation :
5

Elvira and Edward

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bartosz K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James V. 
Évaluation :
5

Nothing. It is all professionaly well done by both San Juan Capistrano and Lake Forest personnel.

Luisa T. 
Évaluation :
5

Helpful team and nice staff

Nathan A.  |  Online Move In 
Évaluation :
4

1. Stated dimensions on site are absurdly off; even internal dimensions reflected 'inside the rails'. This caused me to return for a bigger unit. 2. Right tire was bald on outside (not even nearly 2/32d"). Wish I had seen this on pickup.

william H. 
Évaluation :
3

Truck cab had trash from the previous renters and the fuel was low. Dashboard indicated 24 miles to empty. I should not expect my first stop to be the gas station.

Michael R. 
Évaluation :
5

Gustavo Meneses helped me with the pickup, and I give him a 5-Star review. He was great! This was supposed to be a 1-way rental, and we had arranged, with someone at the drop-off location at 1816 Lincoln Blvd., Santa Monica, CA, for an after-hours dropoff. This would allow me to UBER back the approx. 4 miles to my house. Late in the afternoon, I received a call from a dispatcher in Gardena (CA) telling me that I could no longer leave the truck at the agreed-upon place, and that I would need to drop it in an unsafe area (more unsafe at night) of Los Angeles, 15 miles further away. I was not about to drop the truck and stand around hoping for an UBER to show at 10:00pm, in a high-crime area, so I ended up having to drive the truck back to the San Juan Capistrano location. This was obviously an inconvenience. Thankfully, Elvira Valdez in the San Juan Capistrano location was very understanding and empathetic, and agreed not to charge me for the additional mileage that I incurred bringing the truck back, and I give her 5-stars, as well.

Paul H. 
Évaluation :
5

Excellent customer service & efficiency!

joni T. 
Évaluation :
5

Great service and vehicle. Very easy process. If needed I will rent from here again.

Dustin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

Fantastic experience, have used UHAUL services many times and in several different states. This is by far the best ever!

Nelson A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali T. 
Évaluation :
5

Super quick and easy.

Ashley M. 
Évaluation :
5

Always positive friendly people for the last 5 years I have known them

Michael S. 
Évaluation :
5

The front desk employee was amazing!

Matthew J. 
Évaluation :
5

Great team and facility. Very efficient.

Michael L. 
Évaluation :
5

While the truck was dated, it was clean. I'm rating an excellent due to the outstanding service level from Elvira. The store was clearly understaffed. I heard that a few employees called out (so common these days). But Elvira handled line of customers with incredible poise, friendly service and above and beyond speed. I was super impressed with her ability to give each customer her full attention while simultaneously managing the flow well. She is a ROCKSTAR!!

Greg M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean T. 
Évaluation :
5

Double check gas i was told i was given a quarter tank but when i gotnit it was on empty, i had to put 30$ to go 23 miles to make it match because they didnt go over it when i was given the vehicle and i drove off the lot I do have a picture but not too worried about a few extra bucks given the convienience

Zachary B. 
Évaluation :
3

The truck broke down. We have not been contacted by U Haul with any follow up regarding this poor experience.

Claire F. 
Évaluation :
1

I was charged for 8 gallons of gas ($56) even though i brought it back with exactly what i left with. I drive a total of 44 miles and put $20 of gas in the truck approx 3,5 gallons. So to do 44 miles cost me $76 dollars in gas!! Called to ask what happened and was told as i didn't have a picture of the fuel gauge the charge would stand. I will no rent for your location again.

adrian P. 
Évaluation :
5

Nothing. It was a great experience. The customer service was phenomenal and the truck was the cleanest rental I have ever had!

Kathy H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Iqbal A. 
Évaluation :
1

The vehicle shouldn't even be in the road. It felt so unsafe. Isabel at the location I rented from was HORRIBLE! She should be fired ASAP!

Sean B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott M. 
Évaluation :
5

It is always awesome the experience of renting a truck, cargo van or pick up. The customer service people is friendly and make it easy. Edward is awesome!

Victor B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa C. 
Évaluation :
3

Truck got bad gas mileage 6 gallons for 58 miles.

RONALD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS W. 
Évaluation :
3

The guy that processed my rental unit was rude and very unfriendly. I've never experienced such poor customer service.

Melissa S.  |  Premières impressions 
Évaluation :
5

I would just like to thank the staff at U-Haul Philip especially Elvira as well she was a great help it's a beautiful person and I would definitely recommend them to all my friends and I would definitely store with them again they made it convenient they're very helpful and all I can tell them is thank you

RYAN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
2

Prepare trucks before a scheduled pick up. First truck that came out had check engine light on. Second truck they brought out had low oil light and beeping. They put two quarts of oil in it. These problems cost me 30 minutes on my time schedule. Also they had trouble closing the ramp and I could not get it closed properly for return. Then when I returned it on time Isabel made me fold 20 furniture blankets. I was never offered any discounts for these problems. Very disappointed in the service at this location!

Robert B. 
Évaluation :
3

The location was about 30 miles from my home (60 miles round trip), and it was assigned to me based on truck availability. I know that UHaul cannot guarantee availability, especially during busy periods, but this additional 60 miles caused me to exceed my mile limit and incur additional charges. Not exactly good service. Regarding the truck, it has 103K miles on the engine and suspension and it shows. It was not a comfortable ride. Again, not all tricks in the fleet are new and in great shape. I understand that. However, I get additional charges for a poor truck. It seems an adjustment to my bill should be made.

Roger W. 
Évaluation :
5

Awesome service

graham M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bruce G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna S. 
Évaluation :
1

You literally have prostitutes servicing johns at your facility. Every time we've been there, staff is rude and put-out when having to actually help a customer. Your policies are inconsistent, and restrooms are disgusting. What a tremendous amount of money spent for such a crappy experience. Also, I fell out of the back of the UHaul at your facility, the handles are so thin it slipped through my hand, none of your employees could be bothered to check to see if I was hurt. And there were multiple employees around when it occurred. 0/10, would never recommend this location.

Stephanie G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Will D.  |  Premières impressions 
Évaluation :
5

Elvira and her team provided excellent service. A well-run office.

William B.  |  Expérience générale 
Évaluation :
5

This facility is the most impressive I have experienced.

Nelson A.  |  Premières impressions 
Évaluation :
5

Isabel and Elvira were so helpful and went above and beyond to get me into my storage unit at the end of office hours. I had a terrible day with moving issues and without their amazing customer service, I would have no place to put my stuff. In today's world where service is compromised and weak, it is so refreshing to have such a positive experience where business employees and management actually care and are willing to take the necessary steps to help another person out. It was so, so appreciated!!

lindsay d.  |  Premières impressions 
Évaluation :
5

The only challenge was getting in and out of the "one way" marked driveways (which customers did not abide by) and maneuvering among all the parked trucks, trailers, customers getting hitched up etc.Everything else is perfect. Merci.

Mary B.  |  Expérience générale 
Évaluation :
5

Muy buen servicio gracias

yovani d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAGDY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Soltonna R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill B.  |  Expérience générale 
Évaluation :
4

I do not choose to comment. Thank you u-haul.

cale h.  |  Expérience générale 
Évaluation :
3

Too soon to rate at highest level. Loading access is tight due to all the biobtail trucks parked in back loading area.

James S.  |  Premières impressions 
Évaluation :
5

The Uhaul facility in San Juan is easily accessible and very well maintained.

Richard F.  |  Premières impressions 
Évaluation :
5

Clean, nice space, worked perfectly for my move.

Erik A.  |  Expérience générale 
Évaluation :
5

Top Shelf Place and Staff

DAVID K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald c.  |  Premières impressions 
Évaluation :
5

The team at this location is great!! Thank you!

Tisha M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeline B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOY H.  |  Premières impressions 
Évaluation :
5

Storage facility is spotless and staff was friendly and helpful

Leonard M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kim g.  |  Expérience générale 
Évaluation :
5

Always attentive!

patricia l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S.  |  Expérience générale 
Évaluation :
5

Very nice staff member that helped me out!

chris g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORIE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david p.  |  Premières impressions 
Évaluation :
5

All the employees at this location are so nice and helpful

Stacie b.  |  Expérience générale 
Évaluation :
5

All of the staff were super friendly and helpful!

trevor g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMROY V.  |  Expérience générale 
Évaluation :
5

My first time getting a storage, was very easy to get and the price of the unit was affordable. I would definitely come back again if I need your services.

Bagalee O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET K S.  |  Premières impressions 
Évaluation :
4

good job.

Erik A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley P.  |  Premières impressions 
Évaluation :
5

Sometimes there's peoples stuff piled up at the entrance of the storage facility as if they left it there or uhaul staff had to empty it because of nonpayment. Anyway, it makes the place look a little junky. I've been a customer at this uhaul for the last several years and the service has always been excellent. Elvira and Ed know me by name since I rent vehicles so often.

Claudia R.  |  Expérience générale 
Évaluation :
5

The Manager, El Vira was always extremely helpful, professional and timely in assisting me with all truck rentals and also with my storage space. I have always been happy with the service at the San Juan location. Very impressed with Sergio with his experience, service and willingness to help even when it was close to closing time in the office.

michelle d.  |  Expérience générale 
Évaluation :
5

The customer service at the San Juan Capistrano/Dana Point location were excellent. Every employee we dealt with was cheerful and helpful.

Sandra S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S.  |  Expérience générale 
Évaluation :
5

SERGIO,EDWARD,JOSH WERE SO KIND HELPFUL AND FUNNY!! WHICH I THINK ARE ALL ESSENTIAL FOR A GOOD EXPERIENCE...THANK SO MUCH.

Shelly P.  |  Premières impressions 
Évaluation :
5

The manager Laurie went above and beyond. She also has an incredible staff who are just as helpful. Easy access to load and unload. And the facility is spotless. Best storage facility I've ever used.

Cynthia H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janneth G.  |  Online Move In 
Évaluation :
4

A wonderful experience! The facilities were outstanding - the best! Management was amazing, friendly, and always more than helpful. My only reason for the 4stars vs 5 stars is that it was absolutely impossible to reach the location directly. Going through 30 minutes of the call center and listening to the continuous commercial waiting to speak to someone is really painful.

george w.  |  Expérience générale 
Évaluation :
5

I’ve been using UHaul fir both personal & business over 30 years

carole p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lily T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Landon F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merian G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WAYNE A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon h.  |  Expérience générale 
Évaluation :
5

Laura, (manager ?), was excellent and got us informed and squared away in just minutes.

Paul S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEIDI B.  |  Premières impressions 
Évaluation :
5

Thanks for everything. It was a good experience.

Diane M.  |  Expérience générale 
Évaluation :
5

The staff at the UHaul of San Juan Capistrano are great! I've used this UHaul location to install a tow hitch with wiring, rent trailers and also use the self storage. The employees have been great every visit. They go out of their way to ensure a top notch experience.

Denver L.  |  Expérience générale 
Évaluation :
5

Convenient, and it was nice to have moving carts to use and a bathroom onsite. I felt my contents were safe there.

Laura S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Weston L.  |  Expérience générale 
Évaluation :
5

No matter who we dealt with yesterday everyone was polite, quick to serve and just right out professional. Such a difference from the Uhaul facility that picked the truck from. We actually enjoyed our time spent at this facility. Bravo to a great team.

Frederick M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendall S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad F.  |  Expérience générale 
Évaluation :
5

Very clean, air conditioned and I loved the moving cart. Made moving in so much easier!!!

Susan S.  |  Premières impressions 
Évaluation :
5

the whole process was great. Very quick and functional from start to finish and I was satisfied with all of the services provided

MICHAEL K.  |  Premières impressions 
Évaluation :
5

Excellent customer service!

Bonnie T.  |  Expérience générale 
Évaluation :
5

I dealt with a younger U-Haul employee, I wish I knew his name--he was extremely helpful and provided appreciated accommodations to our hectic situation. A great experience all around!!

Ethan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nick c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique S.  |  Premières impressions 
Évaluation :
5

Laurie was informative and very kind. My experience was top notch.

SARAH K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B.  |  Expérience générale 
Évaluation :
5

I rented a uhaul truck and it came with a free month of storage. Made moving and storing my belongings easy.

Javier L.  |  Expérience générale 
Évaluation :
5

Lori was particularly helpful in selecting the right size unit to meet our needs. She was knowledgeable, very customer conscious and made the process pleasant and efficient.

Tom N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy D.  |  Expérience générale 
Évaluation :
5

The staff was extremely friendly and helpful! The facility was one of the best places I've used and would definitely use them again for any storage needs.

gloria f.  |  Expérience générale 
Évaluation :
2

We had a reservation for an 8x10 storage facility when we got there they had rented out storage to someone else and put us in a 10x10 which is more money as well. The gentleman at the call center was very helpful and turned this over to a general manager to handle by 7/19 or 7/20. The employees weren't very helpful when my husband and son went to load stuff into storage one gentleman just sat in the middle it helping anyone and the staff member who helped them was in no hurry to help them. Both my husband son got very frustrated and even had to tell him so. I run a busy grocery store and customer service is what keeps are doors open and they lack all customer service support this is the place in San Juan Capistrano.

kathleen m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beverly f.  |  Online Move In 
Évaluation :
4

Very nice facility

SHERRY K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda v.  |  Expérience générale 
Évaluation :
5

The entire automated and phone contact during the rental agreement process and checkin process was time saving and convienient (efficient). I feel confident my belongings are 99 % safe & secure. Love the climate control compbined with the facility is 100 % concrete & steel. Large elevator and bathrooms on both floors near the elevator is a God send.

Steven B.  |  Premières impressions 
Évaluation :
2

Elvira Manager extremely jude. Parking sucks. And so does the alarm system. Wouldn't come back if paid a million dollars

Katherine B.  |  Expérience générale 
Évaluation :
5

The professionalism of the staff was above average it was excellent

CHAD M.  |  Premières impressions 
Évaluation :
5

The only reason I moved out was I needed a first floor unit. I rented a 10x10x9 unit on the ground level. Unfortunately all that was available when I arrived was two units adjacent to each other equivalent to that size. Unfortunately, I had big furniture and it wouldn't fit through the door. Subsequently I had to leave the furniture out. I checked with your office to see if there was another available unit but your staff said there were none. I had to move only due to the storage situation. I even asked to be wait listed but unfortunately u do t have that. I actually love your place. I am going to keep checking back as I think you are the best storage in town. Hours, staff, cleanliness, card system, location! No wonder you are full! This place is a 10! Sorry I had to leave but no where to put my furniture!

Cynthia W.  |  Expérience générale 
Évaluation :
5

The young man that assisted me was very knowledgeable, patient with my questions and walked me through the entire check in snd out process. It was a very positive and enjoyable experience!!

Susan H.  |  Premières impressions 
Évaluation :
5

La manager srta. Elvira se porto excelentemente cuando me atendio en Las oficinas de uhaul . Estoy eternamente agradecido con ella por su amabilidad, explicacion muy detallada y honestidad. Gracias por ser una excelente manager.!!!!

MIGUEL P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lainey T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Staci B.  |  Expérience générale 
Évaluation :
5

The customer service is outstanding ! From the whole team. I'm very impressed w/ my sales associate today she was very knowledgeable about the product and helped me greatly thru the process. Cheers to tram SJC

RENNELL M.  |  Premières impressions 
Évaluation :
5

Staff was very helpful, facility was clean. Convenient use of carts. Very helpful to have uhaul truck pickup and drop off at the same location. Could use an easier and smooth location for an access ramp.

Amy D.  |  Premières impressions 
Évaluation :
5

Very helpful and accommodating

william s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie T.  |  Premières impressions 
Évaluation :
5

I have found this particular U-haul to be outstanding. I have used several U-haul facilities over the years. The staff is especially friendly and helpful. They go the extra mile to make sure you have everything you need. The facility is spotless and the grounds and units well lit.

Cynthia S.  |  Premières impressions 
Évaluation :
5

Really nice clean facility modern facility, U haul is truly in a class of there own. Having everything you can imagine to get the job done.

Daryl B.  |  Premières impressions 
Évaluation :
5

The staff is incredibly friendly and helpful and the facility is immaculate. Thanks Elvira for a very pleasant experience!

Madeline B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sue s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHELSEA F.  |  Premières impressions 
Évaluation :
5

Thank you for the free month. That helps.

JOHN W.  |  Premières impressions 
Évaluation :
5

Todo bien.

CELEDONIO M.  |  Expérience générale 
Évaluation :