Customer Reviews for U-Haul Moving & Storage of Sanford on Rinehart Rd

3 600 évaluations

1811 Rinehart Rd   Sanford, FL 32771

(407) 936-7867

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(407) 936-7867

1811 Rinehart Rd
Sanford, FL 32771

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas P. 
Évaluation :
5

The staff and facility are first-rate. The staff are available, communicative, and accommodating to our needs. I also, appreciate conveniences like bathrooms and moving carts.

Nicholas P.  |  Premières impressions 
Évaluation :
5

Train everyone like Mrs Gato she was awesome and treated me like family. Because of her you have gained a customer for life. We need more people like her.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PARTHIBAN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Styron J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whalen C. 
Évaluation :
5

Paul & George were amazing when I picked up the car tow. They knew exactly what to do and was patient when explaining to me the details of what I needed to know to maintain safety on the road. When I picked up the truck, Dave & Roxi were awesome! They were professional but added a freest deal of humor to brighten the day. Other customers and myself engaged in the joy those two delivered. Excellent location. The staff seem to enjoy their job.

TAMIEKO B. 
Évaluation :
5

The staff at the Sanford location on Rhinhart are absolutely wonderful...very helpful, understanding and will do everything they can to make sure your experience is wonderful! Thank you so much!

elizabeth P. 
Évaluation :
5

Both pickup and drop off were great. However dealing with phone corporate was miserable. Flew from Nashville to get the truck. Got a text when I land there was no truck. I was NOT happy with U Haul. Work to be done with communication with customers. Right hand doesn't know what the left hand is doing.

ERIC E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivan R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cleiton L. 
Évaluation :
4

I submitted a photo of the gas tank not being full but at 3/4 at best yet I was charged for 4 gallons of gas to go 12 miles. In addition, a $20 late drop off fee was not discussed at the time of rental yet I was charged and the attendant was at the desk checking another customer out and asked me to leave. This is my third rental in as many weeks and I also have a storage unit there.

JOSEPH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD Z. 
Évaluation :
4

Nothing, great customer service

GERARDO M. 
Évaluation :
5

Excellent, as always!

KENNETH F. 
Évaluation :
1

Location charged for a blown tire.

MICHAEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector M.  |  Expérience générale 
Évaluation :
5

The staff at the Rinehart location have always been very helpful and responsive for over 10 years! Please thank the staff for their commitment to Excellence. They deserve a trip to the Bahamas or somewhere comparable of their choosing.

FREDRICK P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
5

Awesome staff

Todd F. 
Évaluation :
4

Truck cab interior was not clean. The steering wheel was filthy. Took me 3 sanitizing wipes to get it clean - clearly has not been cleaned by U-Haul for a long time. Inside of windshield also dirty, made night time driving unpleasant.

CHRISTOPHER N. 
Évaluation :
5

The manager and the staff went above and beyond to assist us!

Cheryl N.  |  Expérience générale 
Évaluation :
5

Quick and easy, good management.

HARRY B. 
Évaluation :
5

Excellent service à la clientèle

Christopher B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Errol H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY R. 
Évaluation :
5

Keep employees like Ms. Dianna in the office! She is very helpful and pleasant!! The best! ðŸ' 😀 ðŸ'

MICHAEL H. 
Évaluation :
5

Offer more competitive rental unit pricing

Catherine B. 
Évaluation :
5

The staff was courteous, attentive and patient.

Pamela B.  |  Premières impressions 
Évaluation :
1

The manager was amazing. Sadly I had to meet the manager! The associate I was assigned to get the truck swapped after breaking down, was atrocious. After sitting on the interstate for 3 hours watching the daylight pass, the last thing I needed to hear was that my frustration of the events of the day were perceived as “giving her an attitude”. After being promised that the transfer to the new truck was handled by corporate and would be quick and easy, the local associate couldn't figure it out and decided I should probably just pay for a new contract. So yeah, I was upset. But to be told that if I didn't get my attitude in check that she would “bust my a$$” or call the law enforcement… not helpful at all. So we progressed to the manager who resolved the issue in less than a minute and got me on my way. I will chalk this up to the associate and I both having bad days and some areas if misunderstandings but the paying customer still needs a little respect.

SCOTT S. 
Évaluation :
4

Your employee on the pickup day was exemplary. He made the entire experience go very well. Thanks

ROBERT S. 
Évaluation :
3

My pick up was very good. I had a one way drop in Micco Florida, but the location would not accept. I was referred to the "scheduling department". After being on hold 15 minutes, the Tampa office picked up and said I needed a different region and they transferred me. Again after 15 minutes, Tampa picked up again and couldn't help me. They transferred me again and you guessed it, Tampa picked up an couldn't help me. I called this location back twice in the next 30 minutes and they couldn't change my drop off location. After 1 hour and 30 minutes and 8 Uhaul people, a customer service person escalated to her manager how found me a drop location 45 minutes away, so I brought it there. It was a very frustrating 3 1/2 hours. I asked to speak to someone regarding my complaint and I was given an 800 number. When I called, it was reservations, so they transferred me, then road side assistance picked up, so I finally hung up. The locations are friendly, but the customer service or "no customer service" was terrible.

JASON J. 
Évaluation :
5

Great experience from start to finish!

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TAMEKA M. 
Évaluation :
5

Nothing you make a good job

CARLOS T. 
Évaluation :
5

Front desk was excellent and the ladies' restroom was clean.

DIEIDRE A. 
Évaluation :
5

Customer Service was outstanding!

Gene H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise F.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCO C.  |  Expérience générale 
Évaluation :
5

Person running location was a great multi talker. It was busy & she was also training an intern, dealing with your corporate's faulty computer program - requiring renters of vehicle to take photos of license (worked for front side of license photo then failed). Multiple people editing & she handled everything with grace & efficiency. Definitely overworked & she even had to bring trucks over from adjacent lot for customers. Then handled a renter whose truck time down & sent by corporate to this location. She needs to be recognized for keeping things going & delivering great business to this site. Date 12/4/2021 / Sanford Fl Rinehart Rd location - around 9:30 AM.

GREY W. 
Évaluation :
5

The Rinehart location is awesome. Everyone I have ever dealt with has been very nice.

CARA S. 
Évaluation :
2

Advise the customer to bring a cell phone & camera so the after hours return can be completed…the web site was not user friendly nor clear . The facility's night/security lights were not on which added to completing turning the rental

RAYMOND L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRENCE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah C. 
Évaluation :
5

Agent was exceptional. She had 3 people before me and took care of them fast while remaining cordial with all. Great experience in large part due to agent!

JUAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G. 
Évaluation :
4

manager woman in the morning is awesome !!!

FRANK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

Great job everyone at this uhaul. See you again in January

SCOTT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNDA M. 
Évaluation :
5

Customer service is always very professional and personable and very courteous

KANWAL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANYA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A. 
Évaluation :
5

This location while my experience was browse the last who checked me in was AMAZING! She was the best part of my Uhaul experience I will recommend uhaul based upon on her level of customer service

WALTER E. 
Évaluation :
5

Great job. Thanks

GLENDA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENNIS N. 
Évaluation :
5

the staff was very friendly and professional

Antonio R.  |  Expérience générale 
Évaluation :
3

the credit card machine was not working, not good, there were 8 people waiting on sunday with not enough help and credit card machine down

lyell B. 
Évaluation :
2

No customer service at all, i ask for help with the trailer and nothing

ADALBERTO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel B. 
Évaluation :
5

The front desk staff was very pleasant and super helpful. Excellent customer service. The return process was also very easy and efficient.

KARIM F. 
Évaluation :
5

the crew had the truck and trailer already for me when I got there.

John P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SEAN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deshondrea M.  |  Expérience générale 
Évaluation :
3

The oil light and buzzer was on as we pulled out of the facility. We immediately turned around and went back to store. We didn't drive it a mile so the mileage didn't roll over, and the rep couldn't figure out to swap it out. It took another 1/2 hour to get another truck. It was an unexpected, avoidable delay and the rep was not empathetic at all and unconcerned for our delay. No apology was offered.

Linda H. 
Évaluation :
4

I had moved out 3 months ago and was getting charged and about to be sent to collections. Fortunately after speaking w: the correct person (first person did not fix the situation) it was rectified.

HERMAN C.  |  Expérience générale 
Évaluation :
5

Show appreciation to the workers first and foremost from the owners then pass it on to the customers.Both are very important.

DAVID W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jess W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

helen M.  |  Expérience générale 
Évaluation :
5

Nothing needs Improved, EXCELLENT EXCELLENT EXCELLENT is all I have to say. Especially bathe service person that helped us very professional and kind and patient.

WANDA K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEREMY R. 
Évaluation :
5

Great team work at this location

FRANCISCO P. 
Évaluation :
5

Trailer was rusted and looked old..

JAYADEVAN K. 
Évaluation :
3

Don is always so professional and very friendly. We enjoy coming and working with him. We have used Uhaul 3 times in 7 weeks. And now this time around we worked with Nicky. She didn't seem very happy and not friendly. We didn't enjoy working with her.

Kani C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIRWAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFREDO C. 
Évaluation :
5

It would be much better if it was possible to be able to call the other U-Haul and storage place to reserve a storage I had a horrible time finding a storage unit because the representative that took my call in another location got me a smaller unit , so it would be nice if you could add that in to help calling or scheduling from your own site to another U-Haul would be much less stressful and less worrysome. .thank you.

GLORIA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STACIE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yogesh P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth T. 
Évaluation :
5

Very friendly and willingness to help. Highly recommend, Diana very supportive and very professional

Antonio R.  |  Premières impressions 
Évaluation :
5

You guys are doing just great, no need for improvements

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC C. 
Évaluation :
5

The staff that were working on the 22nd around 4 o'clock (I'm sorry, I don't remember their names) were exceptionally friendly and accommodating as well as very personable and professional. Merci.

ANTHONY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHAN T. 
Évaluation :
5

This location is well run and very professional. We always try to rent from there if possible. Everyone is so nice, helpful, and efficient. Great staff!

LISA P. 
Évaluation :
5

Great people, great equipment, and great location. Merci.

Ralph B. 
Évaluation :
4

Besides the long wait for service this location has good customer service.

DOMINIQUE W. 
Évaluation :
5

Excellent and very professional customer service

ANDREW D. 
Évaluation :
4

N/a

JESUS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISABELO D. 
Évaluation :
5

More staff during opening hours, there is too much of a rush of people for one person to handle inside and outside.

CHRISTOPHER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMELO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wyatt G. 
Évaluation :
5

The windshield was dirty .and the change oil light was on

Vincent C. 
Évaluation :
5

Attendant was very polite and professional. Made for a positive experience.

LOUISE K. 
Évaluation :
5

Nice manager and friendly staff

Roslyn L. 
Évaluation :
2

We've used this facility may times over the last 10+ years, this visit was atypical. It took almost an hour to finish out the pre-reserved rental. Problems included a manager who watched the line of customers building up but wasn't assisting, the staff we had being delayed in helping us, and then struggling with process. Items were asked for that were not included in the list of items to bring as part of the online reservation. Our unit was available but other folks were being told units they had reserved weren't actually available and the staff was discussing how this has been a regular problem and escalated to online stalking of staff in one case. If there was not a shortage of storage in the area and our previous good experiences we would have moved on to another facility. Also one of the staff members came barging through an exit door at a run while we were moving in, the door missed injuring both of us only because I had been standing to the side by the code entry plate. There is nothing to resolve as we are in a unit, but the feedback might be useful in the future both for customer service and safety.

Aaron S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIA S. 
Évaluation :
5

The manager Diana was amazing, and made it a wonderful experience with her customer service. The facility is very clean and I can tell it's well-maintained. I would highly recommend this location!

Kari k.  |  Premières impressions 
Évaluation :
5

Real clean....Love it....

Andres V.  |  Premières impressions 
Évaluation :
2

Apparently, you now outsource to a call center. I had an emergency situation with no way of reaching the actual facility. The customer service person refused to reach out to facility causing movers to wait for fow two hours. Your customer service folks don't communicate the process. I will never use you again.

Amber G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deidre S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G.  |  Premières impressions 
Évaluation :
3

I rented the unit offline and it was supposed to come with a lock. Went to the location to pick one up and the gentleman told me that it didn't come with one that I would have to buy one

CHRISTINE C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah A.  |  Premières impressions 
Évaluation :
5

Della and her staff were great and I really appreciated their help.

dave m.  |  Premières impressions 
Évaluation :
5

been a customer for years, just returned a trailer

BARRY B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID W.  |  Premières impressions 
Évaluation :
1

The first storage rental got messed up because a drink was spilled on a computer. I was assigned a different storage space and the insurance was not done properly. I went back 2 days later to fix the insurance and buy more supplies and the rental assignment had been put back to the original space. Went to move things into the space the next day, and the elevator was blocked by a huge truck and a van that had been turned in and just left. Then went back with another load after 7 PM and the code that I had made up had been changed when the unit was reassigned. We had to call the "on call" to get it-COMPLETELY RIDICULOUS!!!!! The manager is apparently on vacation. I will voice my complaints in person. The staff was always courteous, but that can't make up for such a negative experience.

Caroline A.  |  Premières impressions 
Évaluation :
5

Della and her team are true professionals in every way!!!!

Alex C.  |  Premières impressions 
Évaluation :
5

DELLA DOES A GREAT JOB

Alexander C.  |  Premières impressions 
Évaluation :
5

Excellent service by everyone.

Joellen L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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