Customer Reviews for U-Haul Moving & Storage of Sanford on Rinehart Rd

3 553 évaluations

1811 Rinehart Rd   Sanford, FL 32771

(407) 936-7867

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(407) 936-7867

1811 Rinehart Rd
Sanford, FL 32771

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCO C.  |  Expérience générale 
Évaluation :
5

Person running location was a great multi talker. It was busy & she was also training an intern, dealing with your corporate's faulty computer program - requiring renters of vehicle to take photos of license (worked for front side of license photo then failed). Multiple people editing & she handled everything with grace & efficiency. Definitely overworked & she even had to bring trucks over from adjacent lot for customers. Then handled a renter whose truck time down & sent by corporate to this location. She needs to be recognized for keeping things going & delivering great business to this site. Date 12/4/2021 / Sanford Fl Rinehart Rd location - around 9:30 AM.

GREY W. 
Évaluation :
5

The Rinehart location is awesome. Everyone I have ever dealt with has been very nice.

CARA S. 
Évaluation :
2

Advise the customer to bring a cell phone & camera so the after hours return can be completed…the web site was not user friendly nor clear . The facility's night/security lights were not on which added to completing turning the rental

RAYMOND L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRENCE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah C. 
Évaluation :
5

Agent was exceptional. She had 3 people before me and took care of them fast while remaining cordial with all. Great experience in large part due to agent!

JUAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G. 
Évaluation :
4

manager woman in the morning is awesome !!!

FRANK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

Great job everyone at this uhaul. See you again in January

SCOTT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNDA M. 
Évaluation :
5

Customer service is always very professional and personable and very courteous

KANWAL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANYA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A. 
Évaluation :
5

This location while my experience was browse the last who checked me in was AMAZING! She was the best part of my Uhaul experience I will recommend uhaul based upon on her level of customer service

WALTER E. 
Évaluation :
5

Great job. Thanks

GLENDA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENNIS N. 
Évaluation :
5

the staff was very friendly and professional

Antonio R.  |  Expérience générale 
Évaluation :
3

the credit card machine was not working, not good, there were 8 people waiting on sunday with not enough help and credit card machine down

lyell B. 
Évaluation :
2

No customer service at all, i ask for help with the trailer and nothing

ADALBERTO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel B. 
Évaluation :
5

The front desk staff was very pleasant and super helpful. Excellent customer service. The return process was also very easy and efficient.

KARIM F. 
Évaluation :
5

the crew had the truck and trailer already for me when I got there.

John P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SEAN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deshondrea M.  |  Expérience générale 
Évaluation :
3

The oil light and buzzer was on as we pulled out of the facility. We immediately turned around and went back to store. We didn't drive it a mile so the mileage didn't roll over, and the rep couldn't figure out to swap it out. It took another 1/2 hour to get another truck. It was an unexpected, avoidable delay and the rep was not empathetic at all and unconcerned for our delay. No apology was offered.

Linda H. 
Évaluation :
4

I had moved out 3 months ago and was getting charged and about to be sent to collections. Fortunately after speaking w: the correct person (first person did not fix the situation) it was rectified.

HERMAN C.  |  Expérience générale 
Évaluation :
5

Show appreciation to the workers first and foremost from the owners then pass it on to the customers.Both are very important.

DAVID W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jess W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

helen M.  |  Expérience générale 
Évaluation :
5

Nothing needs Improved, EXCELLENT EXCELLENT EXCELLENT is all I have to say. Especially bathe service person that helped us very professional and kind and patient.

WANDA K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEREMY R. 
Évaluation :
5

Great team work at this location

FRANCISCO P. 
Évaluation :
5

Trailer was rusted and looked old..

JAYADEVAN K. 
Évaluation :
3

Don is always so professional and very friendly. We enjoy coming and working with him. We have used Uhaul 3 times in 7 weeks. And now this time around we worked with Nicky. She didn't seem very happy and not friendly. We didn't enjoy working with her.

Kani C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIRWAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFREDO C. 
Évaluation :
5

It would be much better if it was possible to be able to call the other U-Haul and storage place to reserve a storage I had a horrible time finding a storage unit because the representative that took my call in another location got me a smaller unit , so it would be nice if you could add that in to help calling or scheduling from your own site to another U-Haul would be much less stressful and less worrysome. .thank you.

GLORIA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STACIE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yogesh P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth T. 
Évaluation :
5

Very friendly and willingness to help. Highly recommend, Diana very supportive and very professional

Antonio R.  |  Premières impressions 
Évaluation :
5

You guys are doing just great, no need for improvements

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC C. 
Évaluation :
5

The staff that were working on the 22nd around 4 o'clock (I'm sorry, I don't remember their names) were exceptionally friendly and accommodating as well as very personable and professional. Merci.

ANTHONY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHAN T. 
Évaluation :
5

This location is well run and very professional. We always try to rent from there if possible. Everyone is so nice, helpful, and efficient. Great staff!

LISA P. 
Évaluation :
5

Great people, great equipment, and great location. Merci.

Ralph B. 
Évaluation :
4

Besides the long wait for service this location has good customer service.

DOMINIQUE W. 
Évaluation :
5

Excellent and very professional customer service

ANDREW D. 
Évaluation :
4

N/a

JESUS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISABELO D. 
Évaluation :
5

More staff during opening hours, there is too much of a rush of people for one person to handle inside and outside.

CHRISTOPHER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMELO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wyatt G. 
Évaluation :
5

The windshield was dirty .and the change oil light was on

Vincent C. 
Évaluation :
3

Access to the building was awkward with too many trucks parked along the driveway and building. Not enough parking was available for tenants.

KATHLEEN W.  |  Expérience générale 
Évaluation :
5

Attendant was very polite and professional. Made for a positive experience.

LOUISE K. 
Évaluation :
5

Nice manager and friendly staff

Roslyn L. 
Évaluation :
2

We've used this facility may times over the last 10+ years, this visit was atypical. It took almost an hour to finish out the pre-reserved rental. Problems included a manager who watched the line of customers building up but wasn't assisting, the staff we had being delayed in helping us, and then struggling with process. Items were asked for that were not included in the list of items to bring as part of the online reservation. Our unit was available but other folks were being told units they had reserved weren't actually available and the staff was discussing how this has been a regular problem and escalated to online stalking of staff in one case. If there was not a shortage of storage in the area and our previous good experiences we would have moved on to another facility. Also one of the staff members came barging through an exit door at a run while we were moving in, the door missed injuring both of us only because I had been standing to the side by the code entry plate. There is nothing to resolve as we are in a unit, but the feedback might be useful in the future both for customer service and safety.

Aaron S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIA S. 
Évaluation :
5

Really nice people came out to greet me as I was pulling in to drop off a car hauler. They were really friendly and welcoming as well as helpful. Checking in the hauler was super fast and I was on my way with a smile.

Keith L. 
Évaluation :
5

This is an excellent U-Haul store. Everyone that works there from the manager to the people that help you find your storage room to the ones that help you rent a truck awesome I Highly recommend them.

karen f.  |  Expérience générale 
Évaluation :
5

The manager Diana was amazing, and made it a wonderful experience with her customer service. The facility is very clean and I can tell it's well-maintained. I would highly recommend this location!

Kari k.  |  Premières impressions 
Évaluation :
5

Real clean....Love it....

Andres V.  |  Premières impressions 
Évaluation :
5

It was a pleasure to do business the Sanford crew. From my move in to my move out date. Everyone was helpful and friendly!

DaVine D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kari K. 
Évaluation :
1

I just rented a uhaul from this location last Saturday 9/25, first I opted to pick up the uhaul from my phone. When I got there I had to go inside and wait in line to get the key, totally defeats the purpose of that and took an extra 15 minutes. My uhaul hadn't been cleaned, there was a ton of dead lovebugs all over it. Then I returned it early the same day, I went inside to verify I could return it to this same location. The uhaul employee Alexis H said that was fine and she'd change my return location and put it in the notes. The next day I ended up getting two bills and overcharged. Ridiculous. I emailed them with the email address on the second bill and got no response and called and was placed on hold for 25 minutes and then gave up. Do yourself a favor and rent from a different location. Terrible service and highly disappointed.

Melissa H. 
Évaluation :
5

THE STAFF WAS ALWAYS NICE,COURTEOUS AND WELL INFORMED. THE BUILDING WAS WELL MAINTAINED. EXCELLENT EXPERIENCE

Richard n.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULINO M. 
Évaluation :
2

Spent 30 minutes picking up the vehicle. The U-Haul representative was not very helpful.

KASEE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank K. 
Évaluation :
5

Great service!!!

JAMES T. 
Évaluation :
2

Over charged and truck drove bad .

Darleen N. 
Évaluation :
5

All good!

CARLOS L. 
Évaluation :
5

The staff was friendly and helpful. Very well organized. Fair price.

ANNE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARJAN RAO Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUNWOO P. 
Évaluation :
2

Apparently, you now outsource to a call center. I had an emergency situation with no way of reaching the actual facility. The customer service person refused to reach out to facility causing movers to wait for fow two hours. Your customer service folks don't communicate the process. I will never use you again.

Amber G.  |  Premières impressions 
Évaluation :
5

Friendly, helped setting up helpers to load and unload. Helped ease the stress of the move.

CHARLES K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BURLESON D. 
Évaluation :
5

Donald was amazingly helpful and guided us from the very first interaction through the selection process and until hook up of the trailer. He was terrific and great help to make moving easier. The office staff was patient and efficient as well. I was guided well with pricing and very impressed so highly recommend UHaul to anyone.

Laura M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS G. 
Évaluation :
5

evertyhing was great!

JOSEPH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deidre S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joannie r.  |  Expérience générale 
Évaluation :
5

Great service and trucks are always clean

JOHN A. 
Évaluation :
5

1st class operation.

CHARLES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JURNEE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHONG W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY F. 
Évaluation :
5

The people at this office are as kind and professional as the person that took care of me in South Carolina last week. If you had this service from the beginning of my ordeal I might not hate deal with U-Haul. I really hate that you have the cheapest trucks, compared to enterprise and Penske. I wish I had the money to go somewhere else, but then again, it shows that you could afford people/employees that want to work and help customers with their moving and hassles; without seeing them like a dollar bill or another idiot trying to be self sufficient. That is how your company has made feel not just now, but always. As if I ought to hire professionals, a moving company that doesn't care about my belongings. I WANT to take care of my own stuff and I WANT to drive my belongings to where I WANT to go!! I think sometimes you go to the lowest prison and hire for pennies your so called employees. This also includes your online service. I wish you could have inspectors to see and confirm my rant. How some of your locations are filthy and disgusting but I have to be there with my children. How your company laughs at me when a reserved vehicle (which you and everyone else in your company has no definition of the word reserved) it's not available regardless that it was available when the original order was made. I have passed for locations full of the size vehicle that you have denied. I wonder are there independent companies or are you retaliating against them, and NOT sending customers their way or really the people online in charge of this knowledge are so incompetent that they have to send me out of my way in the middle of nowhere to rent a vehicle? I wish you know more about service, what it really means. And while I know that there are lowlife customers, I am not one of them, I would like some respect as this location gave me. It's not difficult and I am not asking for something new. Might be new to your corporation, but good service does lift the day of lifting heavy furniture, rushed lunches, leaving where you were discriminated and hated just because your skin color, and being separated from your life style while you find yourself again.

NANCY G. 
Évaluation :
5

Donald in Sanford location was superb! Excellent service.

KANWAL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVELISSE M. 
Évaluation :
1

The employee made a production of having to count and fold the blankets. It was an obvious ploy not to give me money back for cleaning the truck and folding the blankets. The truck had been leaf blowed out , the blankets were all folded and accounted for before he stepped in the vehicle. Be better than this Uhaul.

Phillip W. 
Évaluation :
5

The attendant was put in a difficult situation because of the lack of service/knowledge by the person in Hampton, GA. If Uhaul's Customer Experience philosophy is all about low cost with limited policy knowledge by third party providers, you are executing the strategy. If that is not the intention, you are missing the target. Respectfully, a confused customer.

Brian R. 
Évaluation :
5

Diana was awesome. I had the best uHaul experience at this branch

MOHAMMADSAID MOH A. 
Évaluation :
5

Good so much

CARLOS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Slavik K. 
Évaluation :
4

The person checking us out changed our drop off location to a further location that wed chosen online which had us drive an hour out of our way it was very disappointing

SAMUEL B. 
Évaluation :
4

Greeting customers when they walk-in.

JARROD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G.  |  Premières impressions 
Évaluation :
3

I rented the unit offline and it was supposed to come with a lock. Went to the location to pick one up and the gentleman told me that it didn't come with one that I would have to buy one

CHRISTINE C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah A.  |  Premières impressions 
Évaluation :
5

Della and her staff were great and I really appreciated their help.

dave m.  |  Premières impressions 
Évaluation :
5

been a customer for years, just returned a trailer

BARRY B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID W.  |  Premières impressions 
Évaluation :
5

Great experience. The management and team are outstanding. Very organized and efficient.

Richard n.  |  Premières impressions 
Évaluation :
1

The first storage rental got messed up because a drink was spilled on a computer. I was assigned a different storage space and the insurance was not done properly. I went back 2 days later to fix the insurance and buy more supplies and the rental assignment had been put back to the original space. Went to move things into the space the next day, and the elevator was blocked by a huge truck and a van that had been turned in and just left. Then went back with another load after 7 PM and the code that I had made up had been changed when the unit was reassigned. We had to call the "on call" to get it-COMPLETELY RIDICULOUS!!!!! The manager is apparently on vacation. I will voice my complaints in person. The staff was always courteous, but that can't make up for such a negative experience.

Caroline A.  |  Premières impressions 
Évaluation :
5

Della and her team are true professionals in every way!!!!

Alex C.  |  Premières impressions 
Évaluation :
5

DELLA DOES A GREAT JOB

Alexander C.  |  Premières impressions 
Évaluation :
5

Excellent service by everyone.

Joellen L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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