Customer Reviews for U-Haul Moving & Storage of Sanford

526 évaluations

3101 S Orlando Dr   Sanford, FL 32773
(Across from Airport Lanes bowling alley)

(321) 257-7587

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(321) 257-7587

3101 S Orlando Dr
Sanford, FL 32773
(Across from Airport Lanes bowling alley)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDICE F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Juanita C. 
Évaluation :
4

Rented a Truck for the weekend, was newer and clean. Storage area and surrounding area is clean. Staff is friendly and accommodating. Only issues, several times it took a couple swipes for access and the garage doors didn't open consistently. Would recommend.

DEBORAH J. 
Évaluation :
5

Fast service.. clean vehicle

YESENIA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY D.  |  Expérience générale 
Évaluation :
5

Great experience, they were very helpful and I will use them again.

Susan D. 
Évaluation :
5

The employee here was new but very helpful and respectful,

Tony D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDOLPH H. 
Évaluation :
5

I give all these high ratings for one reason. That reason is Patricia Walker . It is comfortable to do business with her .

FRANK K. 
Évaluation :
5

Like it

Doris P.  |  Premières impressions 
Évaluation :
2

I did get the appliance dolly in truck. i went inside to go and ask about and she said they didn't have one and would take it off my bill also. the millage and gas was WRONG.. I took pictures of it. it was hard finding the truck as the way the line them up.

Taja K. 
Évaluation :
4

There were people blocking the entrance, they were rude, but the guy at the desk was great.

Billy L.  |  Online Move In 
Évaluation :
5

Keep doing what you do.

THOMAS D. 
Évaluation :
5

Honestly, I was charged an extra $60 because I returned the truck a few hours later. It was due back at 930 pm (the location is closed at that time until 9 am the following morning.) I had the truck returned by 9 am and ready for the business day. Is there Anything you can do to help out with that charge?

Keith S. 
Évaluation :
5

Excellent customer service. Employee was friendly and courteous.

ALBERT P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiera C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KWISEAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE T. 
Évaluation :
5

See above

Ellen F. 
Évaluation :
5

Professionnel

MICHAEL J. 
Évaluation :
4

Got locked in one night and the after hours service could not tell me how to get out of the facility. It was not until another customer came in to the facility that they explained how the exit worked for after hours. After that incident, I requested for a manager to call me and the company failed to respond.

JOHNNY O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY A. 
Évaluation :
5

Peefecto

HECTOR T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAIDY R. 
Évaluation :
5

From start to finish, totally professional. I was kept informed of every step during the move. Charges were made as agreed. Pick up and delivery schedules were followed, no hiccups. My shipment arrived with the only damage being one broken cup, which was probably due to my poor wrapping. I would highly recommend.

Barbara B. 
Évaluation :
5

Staff was extremely friendly and accommodating

david P.  |  Expérience générale 
Évaluation :
5

Excellent customer service

RAQUEL H. 
Évaluation :
5

The facility was even better then expected. Very satisfied

Jerome H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLEKSANDR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANTEL R.  |  Premières impressions 
Évaluation :
5

The guy who helped us was so great! Bringing it back was quick and easy. Great experience

KYLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMASZ W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAMELA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN L. 
Évaluation :
1

We got charged after we no longer had the cube and the location never called back to resolve & I had to call u haul 3 times. No customer service in Sanford location

Charlie M. 
Évaluation :
5

I WANT TO GIVE A BIG THANKS TO THE YOUNG MAN THAT TOOK CARE OF US. I CAN'T REMEBER HIS NAME, BUT HE WAS VERY KNOWLEGEBLE AND ANSWER ALL OUR QUESTIONS. VERY NICE.

ANTONIO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JAVIER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRESA W. 
Évaluation :
3

Once we found the vehicle reserved the reservation was fine. Our original reservation was moved due to the store not having the type of truck we needed. Our original location was Rinehart Rd in Sanford. Upon check-in, the clerk told us she did not have our truck. The clerk stated that she tried to call us to tell us we have been moved. This is not correct, we never received a phone call, email, or text. This wasted an hour of our time and caused extra fees for movers and other equipment that we had rented.

RYAN M. 
Évaluation :
5

Patricia is always very helpful

shauna s.  |  Premières impressions 
Évaluation :
5

The people at the location were great and helped me quite a bit.

KERRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VACLAV V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katrina M. 
Évaluation :
5

Great experience. I would recommend you to others.

Karen M. 
Évaluation :
5

Great service and good price

anthony M. 
Évaluation :
5

Quick service...great staff & customer service. Absolutely recommended!

SUBIR K. 
Évaluation :
5

Great service thank you guys and girls

DAVID F. 
Évaluation :
5

I rented a 10ft truck but did not know it did not come with a ramp. Unfortunately I really needed the ramp. But other 0than that the experience was excellent.

LISA B. 
Évaluation :
5

I liked everyone that worked there. They were knowledgeable and helpful.

Julie L.  |  Expérience générale 
Évaluation :
5

I have always had a good experience with U-HAUL. Merci.

DEBORAH A. 
Évaluation :
5

Excellent Customer Service from Patricia 100 % Caring and Kind Lady Thank You again...

EMILY A. 
Évaluation :
5

Best equipment - awesome staff! Wouldn't go anywhere else.

ROBERT B. 
Évaluation :
1

Actually do what you said you would do. My box was not dropped off on time and I was informed it would be late 10 minutes before the delivery window closed. My box was not picked up on time because the Uhaul system error that "forgot" my box and no one called me to reschedule. I had to call you to find out my box was still sitting there. The driver then couldn't pick it up because of rain...in Florida...you need better drivers. My box wasn't shipped out on time because you failed to schedule the shipping. My box wasn't delivered a week late for reasons I wasn't told. It almost wasn't delivered on the new date because the driver explained they were just told about this delivery at the end of their route meaning the delivery department lied to me when I called to ask where the box was because it was 2 hours late and they said it was stuck in traffic. I have yet to receive the $50/day that was promised for late delivery. Overall a horrendous experience and I would never recommend the service to anyone.

Katharine B. 
Évaluation :
5

Customer service great, God bless.

ROBERT C. 
Évaluation :
5

The staff was very helpful, friendly, and knowledgeable.

WILLIAM H.  |  Expérience générale 
Évaluation :
4

My drop off location was changed and I was never advised until I called the location I was supposed to drop off at. Very frustrating when you just spent 6 hours driving and 4 hours unloading and you don't know where to return your equipment.

Marlene M. 
Évaluation :
5

For me I had a great problem-free experience with your company Everything went well.

Pauline L. 
Évaluation :
4

One of the ladies that answered the phone was a tad bit rude. Everyone else was great! The process was quick and convenient!

LADONNA T. 
Évaluation :
4

Moving into my unit was no problem it was waiting in line for a 1/2hr just to buy a lock that bothers me

Shari R.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NELSON P.  |  Expérience générale 
Évaluation :
5

Your staff was very polite and always helping me out when they had the opportunity and it's because of this that i will always use U-Haul

EDEVILO V.  |  Expérience générale 
Évaluation :
5

Easy moving process due to the wonderful staff

Mamie D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Latasha R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNOR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDDIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek M.  |  Expérience générale 
Évaluation :
5

Everything is already running well, very good employees it's all good!

nolan R. 
Évaluation :
5

Always a pleasure to work with the staff at this location, I'll miss making my monthly payments! Lol. Happy storage!

RANDY S.  |  Expérience générale 
Évaluation :
5

Xavier was such a help. Walked me to my unit three times to try different keys when I was locked out and helped me lift a mattress n box that I couldn't lift. Even stayed longer to help me even when they closed. Patricia was so helpful and granted me extra time due to my circumstances.

ALIXANDRA F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Helena M.  |  Expérience générale 
Évaluation :
5

Friendly service love it

ASHLEY NICOLE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance M.  |  Expérience générale 
Évaluation :
1

The only reason I am giving one star is because Merna and Xavier did their jobs perfect and with a smile on their face. Patricia was unprofessional to work with because anytime I had to deal with her, which was a lot, she had an attitude or acted like I was bothering her by using UHAUL. Then I recommended my sister and Patricia treated her the same way. Her customer service is AWFUL. Also the new security system makes it extremely annoying to drop off or pick up multiple loads by the doors closing automatically. I hire movers by the hour and then found out UHAUL was the reason they would be delayed and charge me more .

Bryce P.  |  Expérience générale 
Évaluation :
3

Waited around 15 minutes for someone to say anything to me while waiting at the turn in point. Multiple employees walked by, but no one ever said hello or someone will be with you soon. The employee who did check in the vehicle was very friendly and helpful. He deserves a bonus and is a very good representative for U-haul.

Gregory H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDITH B. 
Évaluation :
5

Wonderful layout, full drive in access for climate controlled units WARNING: Needs carbon monoxide detectors and clear notice to customers to not have engines running while parked inside storage building

Stephen W.  |  Online Move In 
Évaluation :
5

This location is the best !!

KEITH G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
4

Do rentals come with cover material for the inside of the truck or do you have to rent those? Straps as well to secure the furniture from moving from side to side as you drive?

DOMAIN R. 
Évaluation :
3

Customer service needs work!

DENNIS N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qiana T.  |  Premières impressions 
Évaluation :
5

It would be nice if the vehicle that was reserved was available which it wasn't. However, the manager was able to provide a suitable alternative.

JEAN S. 
Évaluation :
5

Very nice facility, clean, and convenient. I highly recommend this facility.

Jan P.  |  Premières impressions 
Évaluation :
1

Manager is so nasty, she don't know her job, she say one thing and then she do another thing and controversy herself, customer service is really poor

RONALD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela M. 
Évaluation :
5

Nice job, thank you

PATRICK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix R. 
Évaluation :
5

Maybe have more than one person working

Harry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole M. 
Évaluation :
5

The agent who helped us was super helpful and kind.

SAMUEL F. 
Évaluation :
5

I would rent storage again at this facility. Only opportunity would be to have prorated the days that I moved out early and given me a refund for those days.

Angela D.  |  Expérience générale 
Évaluation :
5

Young woman working in the morning is awesome.

FRANK K. 
Évaluation :
5

My rental from this location was great. I rented a 15' truck for a few hours to move furniture locally. Reservation, pick up, use of the truck and drop-off were all no hassle and pretty much above what I'd expected. The counter agent was very helpful, friendly and professional. Drop off was a breeze, and the rates for my rental were better than expected. My only issue is with the U-Haul computer system. When trying to make a reservation online, I was not allowed to reserve ANY truck on ANY date. the response was always "U-Haul is in great demand that date, try another date" However, when I called the U-Haul location directly, the pro on the other end said they get that a lot, but they had plenty of trucks, and reserved the correct one for me with no other issues. My recomendation is to deal directly with your local U-Haul location, and skip the website.

ROBERT C. 
Évaluation :
5

Excellent service from Mr. Hernandez.. highly recommend him 100 %. Merci encore.

EMILY A. 
Évaluation :
5

Patricia is amazing! Wouldn't consider going anywhere else for my monthly rental needs.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLOYD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javyan S.  |  Premières impressions 
Évaluation :
1

Have items on stock. No dollies were available after that was the reason why I reserved a uhaul at your location. And you charged me for gas and the charge was 70 % more per gallon than the gas station.

ELISEO E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aubrey W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamey H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurie K.  |  Expérience générale 
Évaluation :
5

free truck rentals?

PATRICK M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PETER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAIN A. 
Évaluation :
5

Would recommend this location any day. Easy fast nice customer service.

ALLISON R. 
Évaluation :
1

First of all the location the app suggested to return the vehicle was wrong. Then, we had to drive to another location a mile down the road. It was not far but my husband was following us with our car with two babies on the back seat to pick me up. Then, at the new location the personnel said we had less gas than when we picked it up which was an upfront lie as the meter showed the same level. Then, we filled it up and now it showed higher. We took pictures and will be taking this up to the complaint department and whoever else needs to know because we have been cheated out of our money and especially when gas prices are so high. Very inconvenient after paying hundreds of dollars for your services.

Megan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PABLO R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dyniesha D.  |  Online Move In 
Évaluation :
2

Provide the materials the customer asked and paid for. I did not receive moving blankets nor the dolly I paid for.

Cody F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
5

Charles Bouchard has been extremely amazing and helpful. He has provided excellent customer service EVERYTIME we have been there.

Christine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanne T. 
Évaluation :
5

Even thing is all good,they keep it real and try to assist you in your every move!

nolan R. 
Évaluation :
5

Great service

Elizabeth F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEANILYN A. 
Évaluation :
4

received a trailer with worn tires that ultimately failed during use.

WILLIAM S. 
Évaluation :
5

Yes absolutely recommend, Xzavier went above and beyond in assisting with trailer unload, storage unit rental, and next day at truck drop off, I received extraordinary assistance. My motor cycle battery was low & they provided a battery trickle charger for me to charge my battery and be able to head to my destination after. This facility and personnel was a blessing for me. Thank you for being there to assist!!! Bill Hobbs

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S.  |  Premières impressions 
Évaluation :
5

Great experience 👍

Willie M.  |  Premières impressions 
Évaluation :
5

Myrna offered outstanding customer service. I would highly recommend this facility for that reason alone. She is a gem!!!

KAREN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alecia m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLOYD B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETTY W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C.  |  Premières impressions 
Évaluation :
5

Manager Patricia Walker muy excelente servicio , fácil para cargar y descargar , facilidades limpias y seguro acceso 100 % recomendado.

Jose D.  |  Premières impressions 
Évaluation :
5

Very nice facility. Very convenient to pull in the garage type to load and unload.

Esther E.  |  Premières impressions 
Évaluation :
3

You need customer service be better at knowledgeable of storage units and hiring people to load and unload your truck. I would never do business with Perfered Movers!

Ronald R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yariela F.  |  Premières impressions 
Évaluation :
5

I met with the store manager, Patricia. The store was extremely busy but she multitasked and handled each customer in a timely manner.

Crystal S.  |  Premières impressions 
Évaluation :
3

I was not told I needed to request 24 hour access to the facility. Therefore, I was unable to finish loading my stuff into the unit. Great facility, however the staff needs to be properly educated on the signup and move in process. I had to continuously remind them of things. Now, I must figure out another day and time to finish loading my belongings into the storage unit.

TODD F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee D.  |  Premières impressions 
Évaluation :
5

The staff at this facility are awesome!!! Always ready to help.

Renee D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sonia m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha S.  |  Premières impressions 
Évaluation :
3

Restroom facility not clean. Waste in the toilet and paper towels all over the floor. Also, an alarm goes off everytime I open my unit door, #1855.

SHAWN C.  |  Premières impressions 
Évaluation :
5

Everyone I encountered was top notch!

Frank L.  |  Premières impressions 
Évaluation :
5

The staff was friendly and helpful.

Janice C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee D.  |  Premières impressions 
Évaluation :
5

Muy buen servicio excelente.

Joel C.  |  Premières impressions 
Évaluation :
5

As far as office hours it’s ok but it don’t fit in my schedule but it’s ok not because it don’t work for me it’s not a good schedule they clean and the manager/owner nice

Anthony R.  |  Premières impressions 
Évaluation :
3

One lady was super rude !!! Horrible customer service. The gentlemen there were very nice and Daniel the counter guy was exceptional! But the woman w short red hair in a bob cut was rude she lied to us and said she couldn't rent us the one truck she had because it needed to be back by 4:30 ! I told her we'd have it back by 4 and she still said no she couldn't. When we called customer service they told us that there was a truck available at that location and it wasn't being a rented again until 6 PM so we can take the truck till 5:30 PM when I went back in the store and told her that she basically lied to us and we found out by customer service that there is indeed a truck available till 530 then she acted confused and looked in the computer and said oh they must've change the reservation bull she was lying! Horrible customer service from her everybody else was awesome

ALIXANDRA F.  |  Premières impressions 
Évaluation :
4

Everything was perfect Except for the hours of the climate controlled storage We went at 2:00am to put the last of my stuff because we finish the moving process late and the access of the storage at that time was denied So we were to wait until they open to put everything.

Aida R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robyn F.  |  Premières impressions 
Évaluation :
2

wanted one big unit but got two small units instead. was not informed i needed to have a smart phone to access the unit. the alarm kept going off and police came to check on us. i guess that means its safe. it was just inconvenient. did not get an access card until the next day when hubs saw the manager. just doesn't seem like anyone is ever around.

Wanda K.  |  Online Move In 
Évaluation :
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