Évaluations des clients U-Haul Moving & Storage of Santa Clara

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Santa Clara

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Ralph T. le

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Great service.

Joseph P. le

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Le client n'a pas laissé de commentaire.

William C. le

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Le client n'a pas laissé de commentaire.

Bradley F. le

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Le client n'a pas laissé de commentaire.

Jordan M. le

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Fantastic service as always. Manager helped the customer in front of me get the exact heavy duty trailer from another store just to help. Amazing customer service!

Ceera B. le

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Le client n'a pas laissé de commentaire.

william B. le

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If I hadn't gone with u-haul a number of times before, I wouldn't be real comfortable with the process of "getting a truck to move'. When you reserve a truck, the rules change when you show up to "drive it to the project." I presume most insurance coverage covers truck rentals, for example, and the "pressure profit details" pop up like unwanted weeds... I (knowing the process) rented the truck and a hand truck, but there was NO RAMP on the truck I rented. I got told it was the only truck size without a ramp. How does that impress?

John S. le

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Nothing

TAMARA K. le

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Le client n'a pas laissé de commentaire.

Doug W. le

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Le client n'a pas laissé de commentaire.

Randy C. le

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Le client n'a pas laissé de commentaire.

Katie L. le

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Cali was friendly and professional. I saw her dealing with another customer that was giving her trouble and she handled it with grace. Thank you so much for all your help

RICHARD V. le

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Excellent Customer Service

Jordan M. le

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Change nothing! Best manager and staff, fast rental hook ups, in and out!

Dorthy H. le

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Nothing everything went real smooth

john L. le

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Super U-haul site --the one of choice for Eugene--superior access, 24 hour return. Needs arrows for incoming traffic, and signs.

David M. le

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Fast & friendly.

kaylie S. le

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Justin was awesome, we appreciated his help getting a rig to move couches to our new house. Thanks!

ed H. le

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Limited to 3 days. Makes the loading travel and unload rushed.

tammie T. le

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Staff seemed stressed, but this is a huge center with many trucks. Employees were viewing their phones to look up rental information which seemed to be not the most efficient way to handle check-ins. Our particular employee's phone was "slow" and she apologized, but why do they not have a computer? Otherwise it was o.k. We were taken care of timely and there were no issues.

Karen H. le

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They took really good care of me and Saw that everything was Fixed and put it order with no More trouble or worries for me!

Danny H. le

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Le client n'a pas laissé de commentaire.

Ben H. le

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Le client n'a pas laissé de commentaire.

Chiho S. le

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Calli Hollenbeck was awesome, running around handling everything all by herself and making all of us customers just stand there smiling in amazement. We would see her zip past running full sprint and then seconds later a truck would go by and seconds after that she would reappear at the counter not even out of breath asking who is next. AWESOME!! We still smile thinking about this experience. Thank you Calli :)

Karen H. le

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They offered me a Free Rental Storage with my paid Truck, then gave my delivery crew the WRONG SIZE STORAGE, and wanted to make them Pay for it!!!!

LANCE J. le

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Le client n'a pas laissé de commentaire.

Geoffrey H. le

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The storage facility was spacious and the staff did everything they could to help ease the process!

Geoffrey H. le

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Everything was perfect, I was allowed plenty of time to do everything that I needed.

Marla G. le

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Manager a little bit rough but workers are all very nice. I came in and somebody eating lunch didn’t even get up promptly to help me but from an unseen distance shouted that they were eating lunch and that the manager eas somewhere hanging around and will come eventually.

Kai A. le

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A little rude when they accused me of not returning the uhaul truck but at least apologized when they realized it was their mistake. Maybe check inventory before calling Customers next time?

Steven G. le

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Le client n'a pas laissé de commentaire.

WILLIAM S. le

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Le client n'a pas laissé de commentaire.

Beth P. le

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Le client n'a pas laissé de commentaire.

Lisa C. le

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Le client n'a pas laissé de commentaire.

Mary D. le

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Best U-Haul experience ever! Got the truck we needed and was able to add a smaller second truck without a problem. Extremely high marks for customer service and accommodation - WOW!! Logistically our move was difficult since we were in the middle of selling our house and moving to a new one and buyers and sellers couldn't get the schedule together with us in the middle. U-Haul made sure we had equipment for as long as we needed it so we weren't unpacking into a storage unit. Cleanest trucks I've ever rented for a move. Cleanest storage units I've ever seen. HIGHLY RECOMMEND this location in Eugene for storage and/or moving equipment and supplies.

Kurt W. le

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Le client n'a pas laissé de commentaire.

Clinton M. le

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Very efficient staff, clean building and quick check out. All I could ask from a place.

James M. le

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Le client n'a pas laissé de commentaire.

JESSIE M. le

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If I could give you a higher score I will give you 100 I was very happy and satisfied and so glad I didn’t make myself thanks to you guys I appreciate everything you’ve done

Jerry H. le

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Excellent service all the way around. All the staff made extra effort to accommodate our needs, from reservation to drop off. Considering how busy they were, this was not easy. Kudos to all who work there!

Lauri V. le

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Le client n'a pas laissé de commentaire.

evonne b. le

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Thank you again for all your help, You have an awesome work crew that truly cares about your customers!!!

Lea D. le

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Quick and efficient check in process. Knowledgeable and pleasant staff

Patricia B. le

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You and your team rock Callie.

Dawn S. le

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No one really wants to pay for a storage unit, but having storage at your facility was a pleasant experience. The staff was friendly and kind; the units, building and bathrooms were all spotless. A+++

Debora P. le

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Evan was very polite and helpful.

Russell R. le

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Excellent staff. Everyone was friendly and helpful, and went out of their way to provide a great experience.

jean S. le

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Secure and well maintained

Elisabeth M. le

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The employee who retrieved my reservation was very unprofessional, unfamiliar with the system software, and constantly talked about his personal life. The whole check in process took nearly 45 minutes

chris g. le

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Great customer service. I won't use them again if I ever need a storage unit again.

Madison S. le

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Super easy and fast process, friendly staff

Dardo R. le

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The staff at this location were very helpful in all accounts. Easy to drop-off rentals, easy to deal with staff, staff were always super quick. Staff was always friendly and accommodating.

Carol E. le

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This is the best storage facility I’ve ever used. Very clean. Super secure. Great staff. Great location. I highly recommend it.

Michael B. le

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I have never dealt with such gracious service within a one-contact business exchange. Thank you guys for making a challenging experience much more pleasant.

Pascal C. le

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Great customer service experience, employees are really good to walk the customer through the process and options. Also, transparency is a great asset of this staff.

Lee R. le

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Great service, great facility.

Carol E. le

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At initial check-in, the manager seemed to be working alone, was stressed doing the paperwork needed for my transaction and rather short with 2 other parties who came in to return and purchase items.

colleen h. le

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Santa Clara is my favorite U-Haul location. I've rented many U-Haul trucks & various storage. The staff are the best, nice & know their job!

Jeanie R. le

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Thank you...Everything was great. There seemed to be alot of homeless folks hanging out tho...

David S. le

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U-Haul could not have done better! Everyone was so kind and helpful.

William S. le

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None

CHARLOTTE D. le

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UHaul met all my needs for storage. Well-lit, easy access, I always felt my things were secure and safe. Would use again if needed.

Amy J. le

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Thanks for the great service and the great place to store out things. Awesome!

Brenda M. le

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Thank you

ken s. le

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great in every way. Nicest storage unit on the planet.

ANTHONY B. le

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Staff was very helpful and friendly.

Angeline P. le

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Very friendly and professional service. The attendant answered all my questions and was very helpful in setting us up with a storage unit.

Rachel R. le

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Easy access and great customer service!

Eric S. le

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Facilities we're very clean and staff was always professional, polite and more than competent.

JULIE F. le

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Great service

Bruce K. le

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The staff were very professional and communicated very well about their services and transactions. Thank You! Bruce Kelly

Nell D. le

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Calli was great, Thank you!

terry w. le

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The set up is well organized and was always very clean. The manager is fantastic and so efficient and helpful. I would highly recommend it!

Bruce L. le

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The customer service was good and without any hassle. Was able to rent a storage unit easily and instructions were clear as was the tour of the facility

donna s. le

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Very pleased with everything. Have already recommended and people using.

Alexandria G. le

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This was the best U-Haul I've worked with! Super clean and safe facility with an absolutely stellar staff. If I need storage near Eugene again, will definitely come back to this location.

Wesley M. le

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There was a small mess-up with the system overcharging me by accident. The management was very helpful though and gave me a free month for the inconvenience.

Donna Y. le

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Have used UHaul many times in the past and this last time for our storage needs. The staff at the Santa Clara location in Eugene are all very professional and friendly. Thank you Callie and Evan.

Karen A. le

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Calli was very helpful, professional and accommodating of my needs. The facility is excellent.

Rachel R. le

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Wait time was a bit long, but overall am happy with the service and help I received.

Ryan F. le

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You have excellent employees.

danielle t. le

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Awesome

Jacob W. le

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Exceptional customer service! Will recommend to friends and others!

Colleen A. le

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Except for the toxic fumes the day we had to do the biggest move out, the rest of the experience was one of the best. I will recommend.

dana b. le

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excellent customer service

MARY D. le

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Need more carts often not available

Gina C. le

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Thanks!

John W. le

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Very helpful people and the facility was well organized.

Robert F. le

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Calli was the one who rented me out the unit, and closed out the unit 5 months later. Great hard-working employee. Clean well-maintained storage units. Good experience here

April D. le

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The employees where kind, respectful, and cheerful. Great customer service. The business was clean and organized. Thank you!

MARY D. le

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I was very disappointed with not getting a larger storage unit and having to go to the river road center. When I made the reservation for the one way trip from Ferndale, Washington to Eugene, Oregon.

shawn w. le

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This facility was immaculate and very well managed! I highly recommend it, if you need storage!

Shelly C. le

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The manager and staff at this location are super friendly and they go above and beyond to accomadate your experience. It was a great experience.

William I. le

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Very Good Customer service! Reserving the locker was less than expected with locker assigned upon arrival.

Randall B. le

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Great communication and service.

KARI R. le

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Very friendly, knowledgeable, and helpful staff! It makes the moving experience not as miserable. I really appreciate them. You are doing a great job selecting and training your people. THANK YOU!!

Alesha J. le

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The only reason i gave a poor rating is because i was told i would have prorated rate at move out and did not! So i feel you stole $40 from me!

SHERYLL G. le

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Callie and her staff were SO helpful! I rented two different trucks and used three different storage units over the last six months and went to them every time. Super clean and accessible! Thanks!!

Brandon P. le

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Great job. Manager was amazing

donna s. le

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Very pleased with service and facilities.

Kirsten K. le

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This place is super nice! The guy that helped us was polite and informative. I love that you guys have little moving carts to move our belonging to our storage unit. This place is affordable as well.

Patricia B. le

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Callie very knowledgeable and easy to talk with.

Shawna C. le

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Calli is a fabulous employee, Uhaul is very lucky to have her! I highly suggest that she be promoted!

Gerald t. le

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Thorough and efficient. Very clean facility.

melissa B. le

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We had a great experience and will definitely go to U-Haul for future storage needs. Units are clean, access is very secure. Carts are available for moving loads to and from vehicle.

Darrell F. le

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Courteous professionals with excellent facility and equipment. Not duped by criminals trying to game the system.

shawn w. le

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Staff was friendly and helpful. The trailer was exactly what we needed. There was some broken plexiglass inside when we first got it.

Irene L. le

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Great facility, heated and covered load/unload area is awesome. Very strong security system.

Robert F. le

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Customer service girl (can't remember her name) was great. Handled everything smoothly and was very personable.

Cassandra H. le

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Very friendly and very helpful.

trocel B. le

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If you move out early you will not get anything refund for remaining days. I moved out October 11th after paying for the month. Seems unfair...

mark j. le

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the best !!!!!

Karie J. le

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What a beautiful facility! And every staff member was professional and polite. I loved feeling that my family and our belongings were safe. Kudos for the accessibility and clean restrooms as well!

Alexander M. le

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Efficient

Dayle A. le

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The office & the storage facilities were so clean, they were practically spotless. Dexter(check-in) & Evan(check-out) were both courteous & helpful. Evan & mgr. Calli were gracious to meet my needs.

DAVID H. le

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Everyone I had contact with were knowledgeable and helpful. Biggest thanks goes to Evan (I believe his name was) who did my initial check-in, very patient and helpful, pay raise to him!

SHERRIE P. le

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Welcoming, professional, friendly and curious employees

ashley w. le

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Reserved units at Glenwood Eugene Uhaul with reservation numbers it was lost. Then Oroyan Uhaul and with reservations numbers it was lost too. Truck reservation is good but horrible experience!

Phyllis K. le

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Not pro rating monthly fees is not appreciated.

gene c. le

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Hello , I apologize for being so late in replying . But I would like everyone to know I had the best customer service experience at this location . Both Aaron and Drew very good to work with . Thanks

Robyn P. le

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Very helpful and took time to explain everything to us. The facility is very clean and plenty of carts available for use

Karie J. le

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Excellent service from a very kind, professional individual.

Karie J. le

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Excellent service from a very kind, professional individual.

trocel B. le

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The first U-Haul that the employees knew about there company. Explained the different sizes of storage unit's prices and hours. Very pleased with this location.

Madison S. le

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It was really nice and clean.

Pat M. le

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I have never been to you facility. The only contact I have had was with the young lady that delivered and picked up the boxes that I rented in Arizona. The young lady that I did meet was a pro.

Lauren O. le

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Use this U haul location if you want help and answers on your first visit. The Glenwood location is clueless.