Évaluations des clients U-Haul Moving & Storage of Santa Rosa

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Santa Rosa

Cote générale :

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John T.
Évaluation :

All good. Driver Eva was excellent

Craig A.
Évaluation :

Le client n'a pas laissé de commentaire.

Bert G.
Évaluation :

I would have but now I wouldn't send send my worste

Barry R. | Expérience générale |
Évaluation :

15+ minute waits every time I wanted to do anything in the store. The self entry door has a dead bolt on it and it is rarely unlocked and you need to walk up to the store to get someone to open it. My one month was free due to truck rental which is the only reason I used the space. Good to have the experience as I will never consider using this facility for storage if I have to pay. This experience was night and day different from my U-Haul experience in Minnesota.

JASON B.
Évaluation :

My experience could not have been any better.

JAMES C.
Évaluation :

Le client n'a pas laissé de commentaire.

GREGORY W.
Évaluation :

Nothing, the guy that helped me was very knowledgeable and pleasant to work with. I was in and out quickly it was nice.

GERALD S.
Évaluation :

Le client n'a pas laissé de commentaire.

Florence R.
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Le client n'a pas laissé de commentaire.

SOPHIE A.
Évaluation :

When I retuned my rental I was extremely tired the manager could see that he suggested I rent one more night so I could unload the truck in the morning. I love that I was able to also rent a storage unit at the same location I turn my truck at awesome experience thank you

RHONDA A.
Évaluation :

Le client n'a pas laissé de commentaire.

Jacob G.
Évaluation :

When I arrived, service agent took a call from his supervisor. I was partway through the check in process when he took the call. I waited for at least 10 minutes while he talked to his boss about employees with covid, his family, etc., until I was transferred to another customer service agent. Had to start completely over with my check in. Staff was rude and demanding. My pick up time was set at 3:45pm even though, by the time I was done it was after 4pm. Staff was firm on return by 3:45 or extra charges. I have used Uhaul many times over the years, and luckily this is the only time I have had a poor experience.

Neil R.
Évaluation :

They gave us a storage unit on the second floor with no elevator and no one to help move heavy items. I have a bad back and couldn't do it and we don't know anyone in the area to help us unload. We don't have a whole lot of trailer experience, and yet they forced us to back it into a parking space when returning instead of detaching it from our vehicle and parking it themselves. They charged us for a second day extension; it was supposed to be free because they sent us to the wrong drop off place the day before. The original drop off location was 60 miles from the storage unit and 80 miles from our new place. Naturally, I thought that must be a mistake. Your customer service department even assured me that they were in the same town when they were not. The key card also doesn't work and they refused to fix it while we were there.

JOHN M.
Évaluation :

Thank you for an easy in and out experience.

CALVIN M.
Évaluation :

Le client n'a pas laissé de commentaire.

JUSTIN Y.
Évaluation :

Have the front office staff improve on looking up reservations.

EDUARDO S.
Évaluation :

Le client n'a pas laissé de commentaire.

ERIC M.
Évaluation :

the check in and return process , was smooth n easy. The rented truck was very user friendly and maneuvered very well. A very capable ride for do it yourself moving.

EMILY A.
Évaluation :

Wes was very helpful with the check in process and provided me with useful information about the risks associated with not buying insurance. He was pleasant, genuine, and easy to work with. Overall one of the better customer service experiences I've ever had in my life. Uhaul was straightforward and got the job done.

SCOTT J.
Évaluation :

I wish you had dump trailers available for rent.

Rodney C.
Évaluation :

Only deal with this location in our last 4 moves. They're great!

Timothy L.
Évaluation :

Lilly, at the front desk who assisted me,was very personable, knowledgeable and a pleasure to work with!

LEAH D.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald G.
Évaluation :

Staff was nice and frendly great to work with

JAMES EVERT L.
Évaluation :

Le client n'a pas laissé de commentaire.

Tobias B.
Évaluation :

I had a wonderful experience at the Santa Rosa location the store manager went up and beyond for me which I really appreciate. I am a small time business owner and he definitely helps my business grow more. Everyone on that team is great ànd I don't want to to leave anyone out because each time I go in there everyone has helped me one point or another so thank you and to your team I very much appreciate! Thanks! david walker

EMMETT K.
Évaluation :

They take to long to assist customers , which is why I tried the app check in check out / on the go . Was a complete waste of time , I / we waited 45 min in line to pick up keys !!! That 45 delay turned into an additional day of cost for truck & crew - not happy just as before . That location absolutely sucks , if I ever rent from you again I will not use that location !!

Jiancheng Y.
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Le client n'a pas laissé de commentaire.

Nathaniel M.
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Le client n'a pas laissé de commentaire.

Nelson M.
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Le client n'a pas laissé de commentaire.

JAMES N.
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Le client n'a pas laissé de commentaire.

HEIDI G.
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Le client n'a pas laissé de commentaire.

AMBER S.
Évaluation :

Had the best customer service! This location was so packed and busy, but the staff handled everything very well, and did it all with smiles and great interactions with the customers. I am 8.5 months pregnant and was offered a chair to sit in to wait by staff. And upon returning my equipmemt, was met with the friendliest staff member who was polite, and just as friendly as could be. She had another customer interrupting what we were doing about 3 times, but she was polite and was able to help us both at the same time. Great job to these very hard workers!

KATHLEEN Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Tim S.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES N.
Évaluation :

Le client n'a pas laissé de commentaire.

Shane R.
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Le client n'a pas laissé de commentaire.

BRIAN D.
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Le client n'a pas laissé de commentaire.

Thomas H.
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Le client n'a pas laissé de commentaire.

Michael C.
Évaluation :

Drop box lock was broken. I alerted the staff, who knew this, yet didn't feel the need to try and help me know what to do. Both when getting the key (which with the app is SOOOOO simple) and when dropping off the key, the staff didn't seem to know what was going on or care about helping the customer. Without the app I would NEVER recommend this location as staff at this location seem to lack the will to want to truly get the job done right and help the customer. Bummer, since I depend on these vehicles, which have always been good for what I've needed.

Don S.
Évaluation :

Le client n'a pas laissé de commentaire.

Isaac K.
Évaluation :

I would prefer to get a vehicle with a full tank of gas every time. That way you have no chance of over filling the tank when you return it. I would also like a frequent customer program.

James P.
Évaluation :

All excellent!

Joseph Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Travis B.
Évaluation :

A lot of information entered online had to be re-gone through. Why can't the experience be more touch-less? Just enter the info. Show up. Click I'm there. Get a person to come validate hookup and be done. Why any inside/ checkout time for an already placed order? Arrived back 90 minutes late due to dealing with damage in wind storm. Got charged a full extra day. Would be nice to have an hourly rate.

RICHARD R.
Évaluation :

Rented pick-up for 1 day @ $19.95 . Received fuel tank less than 1/4 full and drove less than 18 miles. I did not refuel and figured to be billed perhaps a penalty gouging $20.. The truck (less maybe 2 gallons MAX of fuel) was returned in the exact same condition as when received. I was billed over$100. These are difficult times and penalizing customers harshly is bad business , you've lost mine. No

John E.
Évaluation :

When I made the reservation I was told I could pick up after 7pm, the location closes at 7pm, thankfully the employees working agreed to help get my rental to me otherwise your lack of communication with your locations would have seriously fucked over my moving plans

Ken F.
Évaluation :

The gentleman that helped me initially was not polite at all. We had to call the corporate office ourselves for assistance. I was very disappointed with how I was treated.

ALFRED D.
Évaluation :

Tire Pressure Sensor kept coming up on the dash, Pick-Up truck was dirty inside and out, just a quick wash but not thoroughly cleaned prior, other than that, Customer Service and Process was great.

RICHARD C.
Évaluation :

Le client n'a pas laissé de commentaire.

FRANCISCO E.
Évaluation :

Le client n'a pas laissé de commentaire.

Donna H.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy M.
Évaluation :

Le client n'a pas laissé de commentaire.

robert F.
Évaluation :

Good overall. Waiting in line because there are too few counter people is always a hassle.

Duncan H.
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Le client n'a pas laissé de commentaire.

RICHARD C.
Évaluation :

Superb customer service from the guys inside the location

Suzanne T.
Évaluation :

This was the frustrating mix up - My truck was not there at the above location when I arrived on time to pick it up (10:00 a.m. as arranged.) I was then told my truck was "waiting" for me across town (20+ minute drive on a crunched day.) When I arrived they told me my reservation had been cancelled because I had not shown up at 7:30-8:30 a.m. "as arranged." I did end up getting a truck there as they fortunately had another one. The situation overall just added quite a bit of stress to what was to be an already very long day.

Gerald E.
Évaluation :

Double check the equipement properly upon unloading my car one ramp was not stable and left good thing no damage on my car. It will be the passenger ramp. Thank you

Julie K.
Évaluation :

Thank you.

Nery V.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary Beth S.
Évaluation :

UHAUL HAS SCREWED UP MY ORDER SINCE AUGUST, OVERCHARGED ME AND LIED TO ME ABOUT MY CHARGES AND HAS BEEN HELL TO DEAL WITH. THE STAFF IS TOTALLY INCOMPETENT AND DOES NOT COMMUNICATE WITH EACH OTHER I WILL NEVER USE AGAIN

Shawna A.
Évaluation :

Overall, it was a good rental experience. I would like to see all employees ACTUALLY WEARING A MASK (NOT a bandana, hanging off his face while walking to me).

Chawalin L.
Évaluation :

Le client n'a pas laissé de commentaire.

Erik E.
Évaluation :

This is another business that cannot maintain a positive working attitude in any of the roles they have. Staff are almost always repugnantly rude, inattentive, absent, clustering in the back in the dark on their phones, avoiding equipment and the public. HORRIBLE BUSINESS. Absentee owners need to fork out better money for hiring an actual manager. Or be forced to close. I hate this location, hate this business and DESPISE coming in here. If staff is reading this, they should be ashamed.

JEFFERY K.
Évaluation :

Le client n'a pas laissé de commentaire.

RUSSELL E.
Évaluation :

Service was poor !! Truck/Van was unsafe needed rotors or wheel bearings .. my check in time was well over one hour!!!!!!! In order to expedite the ID drivers license photo sequence I offered to disconnect and assist customers with equipment in the yard !!!! Upon completing this thinking the customer service representative was continuing to expedite my transaction!! No he was answering Incoming phone calls !!!! .. completely worst experience with uhaul ever Even the drop off of the equipment took a exorbitant amount of time !!! Like I said!!! after years of using uhaul Over 1000 miles with your equipment !! I had by far the worst experience with your company ever !!! I suggest a area supervisor be stationed in that office !!! I am involved with customer service i know that one bad review takes a lot a lot a lot of positive reviews to correct the bad ... I would lie a complete refund !! ASAP ... Thanks

BRETT M.
Évaluation :

I was pleased with the service but I do have one major issue. We shipped from CA to HI. My Ubox arrived about one month before I needed it. And because of this I was forced to pay a monthly storage fee for it in HI. They told me I had 5 days to pick up the box from when it arrived to avoid storage fees. So I asked when I should ship box so it would arrive a couple days after I arrived in HI. So that's what I did and then I get a call saying it already arrived. Obviously there was nothing I could do to pick it up because I was in another state. I'd consider making the rule that you only pay for storage if the box is sitting there for more than 5 days after the guaranteed delivery date.

Robert R.
Évaluation :

Speed up the paper work process

ALAN M.
Évaluation :

Service was great, respectfully greeted an overall awesome experience. I have leased equipment from this locations in the past and will continue in the future. Thank you...

RUSSELL E.
Évaluation :

There needs to be a permanent lot attendant that handles hooking and unhooking exclusively. U-Haul's technology with the photo ID front and back of the ID card is a bunch of BS .. last nights checking into the equipment was absolutely horrible bad.. I actually took my own time and helped unhook peoples vehicles from U-Haul equipment trying to expedite my rental needs And then on top of the three hour check in the truck that I was rented needed mechanical help either brakes rotors or wheel bearings are going out on the truck is very unsafe for an in experienced driver

Brenton T.
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Le client n'a pas laissé de commentaire.

James H.
Évaluation :

Le client n'a pas laissé de commentaire.

ELIZABETH FISHER M.
Évaluation :

The manager was great. As I was waiting in line he was dealing with a difficult customer who was rude and disrespectful. He handled himself in a professional manner and I was impressed.

Patricia M.
Évaluation :

Le client n'a pas laissé de commentaire.

Alexandra B.
Évaluation :

Le client n'a pas laissé de commentaire.

Wyatt P.
Évaluation :

Change the windshield wiper blades it was raining at night and I couldn't see a thing because the wipers just smeared the water around. It made my time with the van miserable. The tire pressure sensor light was also on and it took me a while to be able to see the odometer because the tire pressure pop up wouldn't go away

NATALIA P.
Évaluation :

Le client n'a pas laissé de commentaire.

Bautarua N.
Évaluation :

Le client n'a pas laissé de commentaire.

SCOTT J.
Évaluation :

Everyone works hard and acts professionally

MICHELLE P.
Évaluation :

Organized and friendly staff

YULIANA A.
Évaluation :

Bad customer service!! Van was not clean before pick up smelled horribly bad

VIOLETA V.
Évaluation :

They were 15 minutes late to open. They forgot to give me any of the equipment I reserved. Also, this was not the location closest to home.

Johnny P.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew S.
Évaluation :

If a customer needs to drive 30 miles just to get a truck (especially when my own town's u-haul office could not), I think the mileage back to my starting point should not count against the free miles offered.

DAMIEN C.
Évaluation :

Le client n'a pas laissé de commentaire.

Eric S.
Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS Z.
Évaluation :

Don did a great job on helping with all my needs. He deserves recognition for all his efforts. Thanks Don

adan F.
Évaluation :

I signed up for the contactless pick up which ended up being not contactless and downright disrespectful. Upon arrival I couldn't find the vehicle and my husband asked the agent for help. The service agent was absolutely awful. I was disrespected and he challenged everything I said I had done. He told me to forget about my “online thing” and go through him. I had to repeat my entire process and he kept messing up. His supervisor had to come over and help but I left the counter feeling very disrespected. My husband had to complete the transaction and was also upset that the guy was so rude and didn't know what he was doing. I had a terrible experience and hope this doesn't happen to others. If you're going to advertise as contactless during a pandemic, please do your best to support the customers who rely on these safety measures.

LUC S.
Évaluation :

Le client n'a pas laissé de commentaire.

richard W.
Évaluation :

The auto Transport Trailer is an excellent piece of equipment

MONICA S.
Évaluation :

Le client n'a pas laissé de commentaire.

Ananda D.
Évaluation :

The manager at 3601 Santa Rosa Av Santa Rosa, CA 95407 was so helpful, patient and caring when my UHaul truck was stolen on 11/23/20. Please give him some well deserved praise and a merit increase. Contact me anytime for more details.

ROLAND H.
Évaluation :

Le client n'a pas laissé de commentaire.

Nicholas Y.
Évaluation :

We had to drive 190 miles round trip to pick up the equipment, then it took almost two hrs to get it at the location. When driver arrived the price was over 50%higher then quote, negotiated down. But the quoted price didn't include “rental tax”!, another 10+%. And they didn't want to extend the mileage needed from destination, because pickup location was closer to ultimate destination.

RAYMOND T.
Évaluation :

Le client n'a pas laissé de commentaire.

PATRICIA S.
Évaluation :

Le client n'a pas laissé de commentaire.

Kelsey M.
Évaluation :

I had the worst experience. First I arrived at my pickup location at 7:50am for my 8:00am pickup. I couldn't get the mobile pickup to work so I called customer service for help. I was on the phone for 41 minutes while the lady tried to help. She couldn't and eventually transferred me to a supervisor who let me know the place “was a lost cause” and that my truck hadn't been returned properly. How is that my fault and why is someone not checking that beforehand??? She then gets me a new reservation at another store 15 minutes away and inconveniently located in the opposite direction that I need to go (now I am an hour and 20 mins. behind schedule ). I drive there and get my truck, it had a huge hole in the roof, and it's raining. The inside is soaked in water, I'm not using this truck. After 30 minutes in line I get a new truck and now I am 2+ hours behind schedule. I also had 5 people with me to help with the move which completely inconvenienced their entire day as well. I don't think the $50 refund guarantee is worth all the trouble I went through and I am extremely disappointed. Will never use uhaul for a move ever again.

MATHEW S.
Évaluation :

Probably the most detached and distant staff I've ever worked with. I got impression I was annoying them by coming in to pick up equipment. If there was another large facility within 30 miles of the area I would go out of the way to go elsewhere.

Richard G.
Évaluation :

The gas intake to the truck had issues making it difficult to add gas the truck. Went to several filling stations, but always had issues. The truck was dated and old with over 88,000 miles.

MICHAEL P.
Évaluation :

Le client n'a pas laissé de commentaire.

Davit M.
Évaluation :

Le client n'a pas laissé de commentaire.

Frank G. | Premières impressions |
Évaluation :

The storage unit is on the second floor and one has to carry items up steep stairs, but the units were clean.

Steve D. | Premières impressions |
Évaluation :

Lost storage box. I have been given erroneous information time after time. My box was relocated. I was never informed. I was unable to make ANY payments online. I had to contact a regional manager.

Esperanza C. | Expérience générale |
Évaluation :

Happy to have used your storage space for the last 2 years.. prices were reasonable.. sorry about how the fires on the bottom floor damaged a few rooms just happy my storage was not involved! Thanks!!

Valerie A. | Expérience générale |
Évaluation :

Affordable, secure storage when I needed it. I especially appreciated the driver offering to bring a second container in case I needed it, which I did, saving me potential extra delivery charges.

Stacia S. | Expérience générale |
Évaluation :

It was disappointing that delivery was canceled, and it made things very difficult for our holiday, but the person helping did an excellent job following up and making the situation right.

NATHAN S. | Expérience générale |
Évaluation :

The building had a fire, lost electricity, security, air conditioning, etc. they didn’t inform of these details, and continued to charge full rent for 5 months... please contact me. Natews@yahoo.com

Vaughn H. | Expérience générale |
Évaluation :

Our stuff arrived on time and as packed! Very satisfied with the entire process1 Our U-help movers that we had in Vermont were really great! No complaints! Would definitely recommend!

marc b. | Expérience générale |
Évaluation :

drivers were great - polite and courteous. I was happy with the whole process.

Joel M. | Expérience générale |
Évaluation :

Customer service provide by Eva at all stages of the U-Box pickup process was excellent.

Jule F. | Expérience générale |
Évaluation :

The central office does not communicate effectively with haul store. Poor or just wrong info is given to customer. 2 of 3 pods leaked and had water damage. Eva was excellent. I wish her luck

GWEN R. | Expérience générale |
Évaluation :

Staffing almost nonexistent. Manager has to be the rudest one of the entire staff not helpful at all in assisting us with problems resulting from the fire on July 3,2018!! Calls ignored!!!!

Eric M. | Expérience générale |
Évaluation :

Charged me for services I never received. Late pickup of ubox due to severe staff shortage. Failed to close my account causing bogus rent charge. Still haven’t been refunded.

Nicole E. | Expérience générale |
Évaluation :

The employees were super friendly and helpful. However, no employee in both uhaul locations I worked with have no idea how the UBoxes work. Corporate needs to take time to actually train their workers

Christophe Z. | Expérience générale |
Évaluation :

N/A

JEREMIAH T. | Expérience générale |
Évaluation :

Its nearly impossible to get a hold of the actual location. Im always directed to Arizona. Recieving information in regards to the fire and steps is impossible julie is great. Tom i cant get a hold of

Gary P. | Expérience générale |
Évaluation :

Vacated one u-box. staff was helpful even with the chaos of the fire in the storage units. Still have one remaining u-box.

Alexander H. | Expérience générale |
Évaluation :

UBOX is the most unorganized, poorly run and terrible U-Haul division. There’s so much wrong that there’s not enough space here to give feedback. Call medirectly or give a better format to respond.

TOM M. | Expérience générale |
Évaluation :

manager was checking into a billing error and said he would get back to me. So far hasn't and he went on vacation. Facility had a fire from a candle being used in building causing damage to my propert

Melissa S. | Expérience générale |
Évaluation :

Great experience with my uboxes. Eva was very skilled at dropping them exactly where I wanted them. Thank you!

Matthew L. | Expérience générale |
Évaluation :

My u-box rep was a pleasure to work with. Super helpful and a great attitude.

Megan W. | Expérience générale |
Évaluation :

My u box was full of mold, mouse poop, and missing items. The staff was rude and unapologetic. I will never utilize a u haul facility again. My original complaint was 5 days ago with no response.

Non reviews have been submitted for this location.

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