Évaluations des clients U-Haul Moving & Storage of Saskatoon

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Saskatoon

Cote générale :

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Brent S. | Premières impressions |
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Great to have heated indoor storage at very reasonable rates.

Jie N.
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Le client n'a pas laissé de commentaire.

Cheryl G.
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Ensure the fleet is maintained for rental. My unit was not not road worthy, driver side back signal light was out. I had to wait an additional hour for my 15' truck rental to be ready. No body explained anything to me about process. I am very disappointed with this location and the service the attendant provided. The other 2 attendants tried their best to help. I didn't get the first attendant's name. I arrived @10:50 for pick up as I had completed all necessary documentation on line. I expect a discount.

Denis L.
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When I picked up the trailer the exterior was extremely dirty. There was 3 beside that were nicely clean. When I rent something I would expect a clean unit. Had to find towels to wipe my hands just to open the door.

Donna F.
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The trucks were still covered with snow when we arrived. One would assume if it's supposed to be rented, it would be ready to go when we arrived. But, the workers cleared it off and we were on our way.

Jenna K.
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staff was excellent and helpful and very friendly, notably the guys working in the yard. best i've dealt with anywhere in canada.

C C.
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I expect CLEAN equipment when I am paying outrageous prices. The truck also had front end problems as it was hard to control at hiway speed. I did not see anyone disinfect any of the rental units!! We are in a global pandemic for Covid 19!

Cheryl M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Terry S.
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Le client n'a pas laissé de commentaire.

thom Z.
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Le client n'a pas laissé de commentaire.

RYAN M.
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Inside was a little dirty should or could have been swept out better....but great experience, it did it's job, very happy with price

Frank D.
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Le client n'a pas laissé de commentaire.

Monique B.
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Le client n'a pas laissé de commentaire.

JOHN S.
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A little confusion at times seeing it was controlled out of Edmonton. We called Edmonton and they were very good to us. It all worked out well. Thanks

Ranald B.
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The unit I had reserved was not returned on time by the previous user. Staff were quick to recommend a replacement unit which was more than adequate for my project. Overall a good experience.

Paul G.
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Le client n'a pas laissé de commentaire.

Dion D.
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Truck wasn't filthy but not clean like a rental should be, There should be no visible old dirt on the floors or dash which there was. I was also very shocked and upset to see my charge of $140 based of $1.10 per mile and not 69 cents per km. That was not clearly explained at the pickup so I'm a bit frustrated.

Khurram M.
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Le client n'a pas laissé de commentaire.

Myles S.
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Le client n'a pas laissé de commentaire.

Rosalyn S. | Premières impressions |
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if only the access hours will be lengthen in the future, it will be great.

Jon L.
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Let me rent a cube van for more then 24 hrs. Running around to get a trailer then a truck then the right truck wasted my money and life.

shawn S.
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The only comment I would have is to identify where the drop off location is so after parking there will not be a need to move the trailer again to a spot on the lot. Luckily the lot was open and not difficult to maneuver a towed trailer. Also, the fact that I had to help unhook the trailer, not something I expected with my bad back.

Laura J.
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Le client n'a pas laissé de commentaire.

Oluwadamilare L.
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Le client n'a pas laissé de commentaire.

Graeme D.
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Line was long to pickup, but it was monthend so expected.

Ryan B.
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The unit could have been better cleaned from bugs. Customer service and check in/out was excellent

Harmandeep G.
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Well i filled in more fuel than i was supposed to, but their was no discount and i returned half hour early too. Overall it was good

Bradley D.
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Not bad, but they sure like to put people on hold, I don't think they have enough employees. Also the trailer I rented had some light issues that I fixed with a wire brush I had, all the connectors were black and corroded, once the employee finally let me in there to clean them I was on my way. I'd say 3.5 stars. Not bad but not great.

Terry D.
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Le client n'a pas laissé de commentaire.

Randy M.
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Le client n'a pas laissé de commentaire.

Jona P.
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Everything went quite smooth. Thanks, also great service.

Colette M.
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Clean the interior better. Had coffee stains on console and chunks of food in the cup holders. Pretty gross to rent out, especially during covid days.

Christina H.
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Le client n'a pas laissé de commentaire.

Radu F.
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Le client n'a pas laissé de commentaire.

Wade B.
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You're 24/7 truck share needs improvement. You're app was useless. Your process had me standing in the middle of a cold windy lot trying to take a selfie and pictures of my driver's licence. You need a better procedure.

KIm J.
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Brutal location even after they changed my timeline from 24 hours down to 6 hours because they oversold we couldnt do the mobile pickup therefore had to wait 2 hours later to pick up truck then I agreed to bring the truck back by 6pm when we brought it back we found a lost soul Who had booked a truck similar to us but upon arrival it said his truck was no longer available we waited in the cold with him for 45 minutes bc he asked to take ours since we had the keys but we didn't want to have insurance issues so in the middle of a pandemic we invited him into the car just to stay warm after being on hold for 45 minutes with your company. Hands down the worst service I've ever seen

Wayne S.
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I was quoted over the phone $66 tax in for a 4 day rental, I went to pick it up and it was double the price, I was going to just use my truck at this point but I rented the trailer, then on the 3rd I get a phone call asking if I'm returning the trailer because it was due, I looked at the receipt and they only did a 3 day rental.

Nathan B.
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Le client n'a pas laissé de commentaire.

Jennifer B.
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Le client n'a pas laissé de commentaire.

Sachin P.
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Kind staff who made it easy to drop off the equipment without any issues.

Sachin P.
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Very friendly and accommodating staff.

Trevor M.
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The lady working there was very friendly and had good customer service.

Jeffrey F.
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Tell customer if there is a gate on trailer it should be measured in case it is smaller than width of trailer for entry. Very dissatisfied on service not even a credit for another trailer.

Florence F.
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I would not recommend you order online ever. The lady 548-773-5588 clearly did not know what she was doing in Edmonton. She told me that all the trucks were booked up and I would have to pickup a Truck in Humboldt which is 2 hour south east of Saskatoon. She also told me I would have to pick up a trailer 2 hours north east of Saskatoon. When I arrived at the Millar Ave location there where all kinds of Trucks and trailers. I ended up getting what I booked online, however I was over charged due to Edmonton's big screw up with my online order.

Paul H.
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I was charged $8.90 extra for gas and only travelled 19kms. I also put in $5.00 gas and they still charged me extra. Manager I spoke to said he would look into it and I still have not heard from him as he said he would get back to me. I have told all my friends to NEVER USE THIS COMPANY FOR ANYTHING, they are a rip off outfit. Bloody sad isn't it for a company that is this large, make up your own conclusions but guess why they are so large, definitely not from customer service and a good corporate citizens company are they?????? VERY VERY INCOMPETENT STAFF

Stephen L.
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Le client n'a pas laissé de commentaire.

Parvez Q.
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Excellent customer service but the vehicle needs to be cleaned better.

fernando L.
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if you rent a trailer but have someone pull it with their truck the receipt should still be Able to be put in renters name. There should be a discount if you return the trailer in 8 hours

Dale D.
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Le client n'a pas laissé de commentaire.

Cindy C.
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Le client n'a pas laissé de commentaire.

Merle P.
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The Staff was courteous and very helpful made the whole experience very stress free would recommend to anyanyone

Clayton P.
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Le client n'a pas laissé de commentaire.

Kristina T.
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Always friendly, helpful service :) it makes dealing with situations that arise a lot easier when you know that uhaul is there to help with a smile :)

Cameron M.
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I needed to rent a small truck for a simple task. The whole experience was quick, efficient, clean and positive.

TRAVIS S.
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Le client n'a pas laissé de commentaire.

Ken E.
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Lots of selection here on visually appealing, organized lot. I checked in late in the day and never saw anybody but used your very efficient, easy to use drop off function on your website.

Lance K.
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Le client n'a pas laissé de commentaire.

Kelley B.
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The lady when I picked up the truck, what not very knowledgeable about where I was dropping off the truck. I asked for Wynyard sk. She was good with it. Problem being Wynyard is not open. I had to drive the truck to the next drop off location I really pain in the butt. I got charged for the gas and mileage which I feel I shouldn't have to as it wasn't my fault she didn't know Wynyard was closed. V

Daryl W.
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Work with Wilson's Lifestyle Center to have them update their hours in your system. I was originally scheduled to pick up there but they were actually closed and hadn't let uhaul know. Wasted an hour and a half of my day when I already had a busy day of moving planned.

Ranjit S.
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Le client n'a pas laissé de commentaire.

Doug F.
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Very good service from staff.

Adam H.
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Le client n'a pas laissé de commentaire.

Ronald Ray B.
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Customer service was awesome. Personnel at the counter helped me with hooking the trailer to my vehicle and offered to help me to unhook it. Website check-in makes the transaction faster. Renting is very affordable.

Josie L.
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I had some trouble with the "on your phone" renting of it all. It was a long process, to begin with, and then I had to call and wait for quite a long time to return the van, because I couldn't find my rental when I logged in. BUT! Your personnel on the phone were very polite, and helped me through it graciously. I had just wished it was a better program

Thomas F.
Évaluation :

I do not like the gas policy. I was going to Winnipeg and received a vehicle with not quite a 3/4 tank. I had to fill it. I asked that I be given a credit for the fill and would return the vehicle with a full tank as I have done with other rental companies. I was refused. I utilized the tool for filling in Winnipeg and predictably it resulted in more than 3/4. I am not impressed with the policy as it is essentially an extra cost for me and extra profit for them. The 609 mile allowance was too tight especially since the drop off location was in a distant quadrant of Winnipeg.

WAYNE C.
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Several of the staff were not well-informed. They couldn't find my reservation for a storage unit. Waited a long time to get checked in.

Carina R.
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It was pretty easy dropping everything off

Zachary W.
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The mileage system is faulty. Having trucks that are only sectioned off in quarters, but having it set at in eighths is ridiculous. It caused a lot of issues when I went to return the truck.

David N.
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Le client n'a pas laissé de commentaire.

Barbara L.
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Le client n'a pas laissé de commentaire.

guido V.
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It was convenient to easy to drop off the key after hours.

Michael M.
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Le client n'a pas laissé de commentaire.

Angeli P.
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Le client n'a pas laissé de commentaire.

Marcelino O.
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nice people good reception

ANGELO L.
Évaluation :

teach your managers and your staff to do their work correctly

Andrew H.
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Le client n'a pas laissé de commentaire.

Daryl A.
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This was probably my first positive interaction with uhaul. It was a bit annoying that I had to wait for an employee to hook up the trailer as per your policy but other then that things went smoothly.

Nicole F.
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Just making sure the unit is cleaned prior to renting out!! There was an Dairy Queen bag with garbage inside, as well as empty water bottles! The Staff were Awesome!

SEAN G.
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The truck was in need of some maintenance, was clunking when turning at low speed.

Jannik P.
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Le client n'a pas laissé de commentaire.

Arnaud Bastien P M.
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Le client n'a pas laissé de commentaire.

Peter C.
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Excellent service and really helpful staff

Hermann D.
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I was been charge extra with out receiving any notice after the service

Jesse L.
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Everything was excellent, well priced, no issues with vehicle, good service. Keep it up and will definitely be a customer in the future!

Mitchell C.
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Le client n'a pas laissé de commentaire.

Kieran D.
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What is the point of online check-in if you still have to wait an hour in line to get the keys? You should have a 'pre registered/booked ' line in the store for those of us who signed in and reserved online. Especially on last weekend of month.

Pradeep Kumar S.
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Nothing to say actually everything fine.

donny R.
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Le client n'a pas laissé de commentaire.

Barry C.
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The staff was excellent, provided excellent service. Thank you Uhaul

Craig H.
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I would recommend doin all your sign-in and sign up info on-line to save a lot of time for the workers and yourself.

James M.
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Everything was fine the way it was. Wouldn't change a thing. Thanks!

Melinda A.
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Le client n'a pas laissé de commentaire.

Garry A.
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Great value!

MINA C.
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Le client n'a pas laissé de commentaire.

Mansoor C.
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Le client n'a pas laissé de commentaire.

Mark W.
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Le client n'a pas laissé de commentaire.

Chad B.
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Le client n'a pas laissé de commentaire.

Justin F.
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The parking lot was a little un organized , there were Ubox trailers around , equipment was kinda all over the place . It looked a little messy . No signs for check in or drop off . The gentlemen who checked me in was very pleasant .

Maria U.
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The whole experience was horrible. The place for pickup originally was closed., had to take cabs from one place to another, went to Millar Ave location, got a van but not for 24 as it was supposed to be.

Leslie W.
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I was initially given a very dirty and filthy vehicle, inside and out. I was told it had only been returned the evening before. When I asked for a different vehicle, the gentlemen was very helpful and gave me a clean vehicle.

James S.
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Le client n'a pas laissé de commentaire.

Ross H.
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Check to make sure swept out. we were not able to leave until 9:25 so when we brought it back (7 hours later) at 5:25....we were charged for the additional day. Caught that and said not paying and the bill was corrected.

Cheri M.
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Good service overall & very friendly

Non reviews have been submitted for this location.

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