Évaluations des clients U-Haul Moving & Storage of Savannah Ogeechee

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Savannah Ogeechee

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

William C. le

Évaluation :

Speed the entire process up,

john C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marc R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jimmy P. le

Évaluation :

Get enough help that can check u in and cares about your experience. Too long to wait for only one person working on Saturday morning busy day

chiquita T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jinnie A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Josie C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chris C. le

Évaluation :

My experience with this location was great. The lady behind the counter was on point and the 2 guys with dreadlocks were very helpful and professional. A+

Wallace W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cynthia H. le

Évaluation :

Excellent customer service from everyone I encountered

lychesa W. le

Évaluation :

I will not be back to Uhaul as a whole worst experience possible !

Tate S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mike K. le

Évaluation :

Le client n'a pas laissé de commentaire.

GILBERT P. le

Évaluation :

Le client n'a pas laissé de commentaire.

John C. le

Évaluation :

You keep sending me someone else email confirmations and the like even when I called and told you this was not the right email.

John G. le

Évaluation :

Best U-Haul center I have used in decades of moving. The personnel were professional and courteous. The manager will go far, she was quite the multi-tasker. I will always use this location when in Savannah.

Alicia W. le

Évaluation :

Le client n'a pas laissé de commentaire.

John W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Melanie G. le

Évaluation :

This is the best U-Haul location I have been to in 4 decades of moving. All the employees and Amber Moore were very professional and courteous. I think U-Haul had better keep moving Moore up the ladder or another corporation will recognizer her skills and hire her out from under U-Haul.

Chuck S. le

Évaluation :

I’m renting an RV space outside under cover, I am very disappointed in the gravel parking lot, was not installed properly and I need to be in four wheel drive just to drive through. Have complained

peineng X. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marlin D. le

Évaluation :

Waited to long without any acknowledgement from staff. After asking for help all was well.

Glenn M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Julianna S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Vincent M. le

Évaluation :

Keep up the excellent work!

Jason B. le

Évaluation :

My box did not contain any moving blankets when it arrived! But....... Mega moving, the movers that loaded up the U-Haul box where excellent!!! They adapted and got the job done! I recommend Mega moving to anyone who needs help loading up a U-Haul box!!! Sunny and his helper did a great job!!!

nigel C. le

Évaluation :

I was an AFM 2 years ago with this Marketing Company, I know Elijah and perhaps a few others that are still there, I was the AFM for Route 2. Nonetheless, I was charged 3 days for this rental when I returned it later that night after hours. Also, I had my former Dealer make this reservation for me and when it got switched to traffic they put it under a new reservation and therefore the system member discount of 20% disappeared when I was told they would honor it as a former employee. Help me out here.....Thanks

Ronald K. le

Évaluation :

The check in process was way too long. Took about 25 minutes even though i had already applied on-line. All of my information was already there since I had a reservation but they ask for everything all over again. The drivers license scanner was broken so i had to take pics of my license and send to them but did not work so we did it again. Returning truck was simple.

Natasha P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Perry R. le

Évaluation :

At times office seems understaffed and extremely busy on weekends with not enough management. Most of staff were friendly and helpful and tried their best.

pam C. le

Évaluation :

Le client n'a pas laissé de commentaire.

whitney A. le

Évaluation :

Leadership, this place needs leadership. The csr's need training in customer etiquette, how to speak intelligently in front of and to customers. This is the nearest uhaul location to my home, I will travel further to avoid this location. My new wiring I had installed at a different location was the target of the equipment collector, again, no training. This location is overdue for major changes, it appeared as if I were far from being the only one treated in a disassociated manner. All of the csr's apparent desire to be at home was the tipping point of why I will not return without an emergency situation occurring. The location of the store has huge potential, perhaps as much as Abercorn, it will never happen without proper employee training along with continued education. I am a consultant, I get paid to give my opinion on similar matters. U-Haul can do better than this poor example of a store. AVOID this location.

BETTY B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Starla S. le

Évaluation :

Able to get a smaller truck and be able to do a one way with it.

Nicolas B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brandi L. le

Évaluation :

I can't say anything but great things about this specific location of the company. This was not the first time, I have done business with them and definitely will not be the last.

Joyce R. le

Évaluation :

thanks

Brandi L. le

Évaluation :

I love the quality of service!!! These guys go above and beyond. Thank You!! Brandi Lockhart

Kim S. le

Évaluation :

Very friendly staff and Amber whom I think is doing a great job in her new position runs the facility very well The storage rooms and halls are kept very clean as well as the lots. Thank you

barbara h. le

Évaluation :

Excellent customer service, especially from Ebony. This is a well-run facility.

Roberta S. le

Évaluation :

I waited 1.5 hours to be shown the unit. Once seeing the unit it was determined the unit was too small and nothing was available in the Savannah area at Uhaul. Impacted truck rental and move.

wynette j. le

Évaluation :

Management team and employees are awesome!! Will be back in future Ms. Jackson

Samantha G. le

Évaluation :

Brett, Dustin and Ron were so nice and helpful. This was my first time using a moving company and I would definitely use Two men and a Truck again!

Joyce W. le

Évaluation :

So thank for the great service I received.

hattrice j. le

Évaluation :

Very friendly and helpful

Tracy W. le

Évaluation :

very good and friendly people

Tamikosha H. le

Évaluation :

No problems 😁

Abby K. le

Évaluation :

Great!

JENNIFER B. le

Évaluation :

Ms. Shenell made the process of moving out of my unit fast and effortless. Also, when I initially rented the unit, Ms. Ebony went above and beyond to help me and provided stellar customer service!

CHERYL F. le

Évaluation :

the team were very helpful

Ray H. le

Évaluation :

Ebony, Amber and all of the staff(I wish I could remember all of the names) were great. Everyone was cheerful, courteous and very helpful. The GM in Boone NC could certainly learn from these folks!!!

Abby K. le

Évaluation :

Jennifer Birdsall was an absolute dream to work with!!

Michael S. le

Évaluation :

I continue to have problems with this location processing my storage payments. I’ll need to find another vehicle storage facility because of their poor service.

Kim S. le

Évaluation :

Shout out to all the staff they are very friendly and helpful. Also BIG shout out to the manager of this Uhaul on Ogeechee Rd he has worked with me from day one and he is a very hard worker. Thanks

nicholas S. le

Évaluation :

Awesome people and great service!!!!

Aaron H. le

Évaluation :

Poor training, poor customer service. Didn’t seem to understand uhaul’s computer system. When asked about available lots they said it’s just broke down cars that are parked there. we don’t rent those.

Steven B. le

Évaluation :

This facility needs to have their parking storage completely redone. Thick rocks on parking surface is impossible to drive over with boat and trailer. Completely impassable. I left .

Megan Y. le

Évaluation :

Honestly, this was the worst customer experience ever. The employees were incompetent, couldn't understand our requests and the Ubox manager only worked certain hours and didn't communicate to her sta

Melissa V. le

Évaluation :

Staff were polite helpful and service was super prompt.

Shakia B. le

Évaluation :

Self storage experience is terrible I sign up in got the storage had pay 100 something dollars for store fee

Chris A. le

Évaluation :

Bad customer service

MALAYSIA W. le

Évaluation :

My lock was cut off of my storage unit and replaced in an apparent “mix up” with units and i was not contacted or made aware of this until months later when i was moving my stuff out.

DOROTHY R. le

Évaluation :

Ms. Perry was the consummate professional. She located a storage unit to fit my needs and escorted me to the unit. I really appreciated the personal touch!

NORA W. le

Évaluation :

Wouldn't Go Any Place Else. Customer Service Treats U Like Family. Thanks For The Great Accommodations.

Jennifer H. le

Évaluation :

The employees were all friendly. When I tried to move out of my storage unit it took 3 weeks and 9 calls in order to get it taken care of. Very disappointing. I will never use uhaul again

Evi G. le

Évaluation :

The only one who was confident was Miss Jo who dropped off the boxes and pick them back up the other staff did not know what they were doing

TIMOTHY M D. le

Évaluation :

We used the UBoxes for our out of state move. Savannah handled our delivery. The employees who handled scheduling and delivery were very professional and accomodating. They arrived as scheduled.

Stacy A. le

Évaluation :

Excellent staff very helpful and professional!

Moses C. le

Évaluation :

Although short staffed, the entire team worked together to get customers in and out as quickly as possible. Ebony's multitasking skills are above reproach! .

Gina U. le

Évaluation :

I can't get over how clean and friendly this location was. They went above and beyond for me.

MISTY M. le

Évaluation :

thanku

THOMAS L. le

Évaluation :

Professional & friendly staff especially in person. I would recommend more training in phone etiquette.

Jordan F. le

Évaluation :

This has been an absolute nightmare. My things were destroyed in July (twice!) and I am just starting to resolve things in January. Management/employees need work. It takes one person willing to help.

Carl B. le

Évaluation :

I had a U box shipped from Illinois to Savannah. I emptied the unit within 30 days, so no additional charges should have hit my credit card. For 3 consecutive months, my card was charged $103.55.

mark s. le

Évaluation :

Poor communication from savanah office and no communication from driver. Upack was scheduled to be delivered between 10:00 and 1:00. Driver did not show up until 3:00.

Bruce C. le

Évaluation :

Very good facility.

George S. le

Évaluation :

Service members were great

Maxwell R. le

Évaluation :

Customer service was terrible. Poor communication between staff. And the truck to deliver ubox's has been broken for over a month . Would not use ubox again based on this experience.

dave j. le

Évaluation :

I haven't yet used the service but am moving soon and will definetly use u haul from charlotte to savannah

Frank A. le

Évaluation :

The young lady that dropped off and picked my u-boxes was excellent. She new her job and did it well. I would do business with her any time.

Catherine S. le

Évaluation :

Small storages are overpriced and access hours to storage are very limited. Great staff!

Anthony S. le

Évaluation :

Very Helpfull U-Box Crew

George S. le

Évaluation :

Outstanding service. Thanks.

JEANETTE C. le

Évaluation :

Only minor issue was that it took 4 days of phone calls to get my UBox delivered. Seemed like a run around and there was no follow through with sending messages to other departments.

Rose R. le

Évaluation :

Ebony is a great asset to your company she works like a champ under pressure if I ever were to open my own business watch out because I would definitely steal her from yall lol

BERNADETTE S. le

Évaluation :

Costumer service was great

Jermone I. le

Évaluation :

Staff was courteous and timely.

Hamilton D. le

Évaluation :

Kind and personable workers

William B. le

Évaluation :

Staff was always helpful and friendly. You need to fix the entrance gate to the RV Storage. The Scanner does not work. I always had to get out of my rig and use the walk-in gate to open the drive in,

WILLIAM C. le

Évaluation :

Thank you to the staff that was amazing, helpful and go way beyond there means to make sure they put you in the right storage so you not paying for what you don't need. Yall are awesome, would defini

patricia l. le

Évaluation :

U-box delivered and picked up at my convenience on time, efficiently and without any problems

Jason K. le

Évaluation :

10+ calls and 4 months is what it took to get my delivery. During this time you also charged me $86/month for storage. I reached out to mgmt twice and received no reply. I'll never use U-haul again.

quran j. le

Évaluation :

Good

Lorraine B. le

Évaluation :

Thanks for making adjustments when your forklift broke and hauling them to me on a trailer!

Torrie w. le

Évaluation :

The manger there was over and beyond helpful. SHE NEEDS A RAISE!!! TARA I think is her name but a good hearted woman (angel) is what I call her. Uhaul will be Cray to let her go! Hospitality is 5 star

Robert P. le

Évaluation :

Great service, I am fully satisfied.

Dale K. le

Évaluation :

Very professional help us with different plans to rentals after changing

MICHELE F. le

Évaluation :

We’ve stored here 3 times, and always rent trucks or vans here. The staff is amazing, and the facility is very well kept.

Gregory K. le

Évaluation :

Great service, less expensive than expected, only complaint is that the storage unit had a mild funk to it but thays quite a minor complaint!

Chad C. le

Évaluation :

storage unit was not clean. facility not clean

Jan C. le

Évaluation :

You MUST fix the gravel situation and gate operation in the outside storage. It took us 20 minutes to get our travel trailer out due to the deep gravel that has not been packed down.

Angel l. le

Évaluation :

I reported a leak on the roof when I left one of my mattes got wet inside don't know if it the leak got fixed for the next customer

Lianjun W. le

Évaluation :

My Ubox delivery was delayed twice, and I had to pick up the uBox by myself.

John N. le

Évaluation :

Great service.

Dale H. le

Évaluation :

I did not visit the Savannah office, the u-box arrived there and they deliver it to my address. The conversations with the office were very friendly and helpful. The delivery was made when promised.

tawanna w. le

Évaluation :

My storage unit destroyed my furniture everything has mold on it.For 167.00 a month I exspect better

edward j. le

Évaluation :

Good service but could improve.

Mohamed K. le

Évaluation :

Great!

DAVID W. le

Évaluation :

Staff was great. Furniture was well taken care

DEBBIE S. le

Évaluation :

Just GLAD it's all over after 3 long years with y'all..Hopefully I will never have to use a storage unit again.