Customer Reviews for U-Haul Moving & Storage of Savannah Ogeechee

6 208 évaluations

3802 Ogeechee Rd   Savannah, GA 31405
(1/2 mile W of I-516)

(912) 233-9912

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(912) 233-9912

3802 Ogeechee Rd
Savannah, GA 31405
(1/2 mile W of I-516)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

In both picking up and dropping off the rental trailer the staff gave first class customer service and in today's world that goes a very long way.

Paul P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMINE D. 
Évaluation :
5

Great customer service Thank you

MABEL R. 
Évaluation :
5

Everyone and everything was perfect! Just need more people cause they were swamped but they handled it like champions! The manager is amazing!

CONRAD G. 
Évaluation :
4

I was transferred to this location after the location I had a reservation at didn't have any equipment when I went to pickup. Very displeased that the original location did not have the equipment I reserved as the alternate location was much further away.

JOSEPH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE C. 
Évaluation :
5

The African American young lady is has great personality the whole staff

Patsy W. 
Évaluation :
3

Drop the weekend rates to a lower cost per mile

SHELTON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice R. 
Évaluation :
5

Jeremiah was extremely helpful and very professional! I will recommend this location to everyone who is moving.

Chryslyn E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
5

Jeremiah was amazing and helped us so much with getting out truck and checking it in upon return!

Coleman S. 
Évaluation :
5

Someone left a face mask in truck they need to properly be cleaned

Kimberly W. 
Évaluation :
4

The truck had some type of steering issue. Extremely hard to turn and kept making a horrible noise. A tad bit scary at times. Other than that all went well. Thanks

SHONETTE S. 
Évaluation :
5

Service was swift, very respectable and courtesy'

JAMES M. 
Évaluation :
4

The stone in the yard is so deep it is Very Difficult to to back into the assigned space. Every One at the Hwy 17 unit have been Very Helpful and We wish to thank Everyone there.

Steven W.  |  Expérience générale 
Évaluation :
5

S.O.

Chad B. 
Évaluation :
2

Hire people who want to work instead of talking on the phone.

JASON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATOSHA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Charles and the rest of the staff were great! Bon travail dans l'ensemble.

Joseph B. 
Évaluation :
2

I returned my truck and the signs instructed you to wait in your vehicle. I went inside after waiting a several minutes in the truck. When I walked inside, I was told to leave my keys in the truck and someone would come out and I would have a return receipt within 3 or 4 minutes. After waiting about 10 minutes, I went ahead and left. About 5 minutes later I got a receipt and they charged me for 2 gallons of gas when I left the truck gas level exactly where it was when I picked up the truck.

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIANN W. 
Évaluation :
4

Some of the service reps seemed to be having a bad day and had no issue displaying some indifference in front of customers. Not a good look. I was serviced without any issue though and had a decent experience personally.

BRIAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLASN D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie A. 
Évaluation :
5

All U-Haul locations, agents, and employees should have the same dedication and can-do upbeat attitude as the staff at the Ogeechee Savannah location. When I called a U-Haul agent via phone, they could not be bothered to assist me with relocating my drop-off location, stating I was under contract to drop off at the listed location and would be charged additional fees if I took it to a different location. Yet when I asked at the Ogeechee store, they immediately called the inside "U-Haul traffic phone line" so that my drop-off could be changed to their store at no charge. Additionally, the storage unit I rented was not as described by the reservation agent at U-Haul. I asked for a climate-controlled unit agent stated, "they have one available at Ogeechee." Yet upon arrival at Ogeechee, they did not have any available climate-controlled units open for rent. Still, the staff at Ogeebhee worked with me to secure a suitable unit and ensure that I was satisfied with the unit rented. This store exhibited true customer service and delivered beyond expectations. All U-Haul employees should have the same attitude and strive for the highest level of customer service and not settle for a mediocre level of service.

NICHOLASN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler S. 
Évaluation :
5

This was the only bright spot in our uhaul experience, helpful and courteous staff

Lantz W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLI S. 
Évaluation :
4

No issues.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAVATICA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KALEB K. 
Évaluation :
3

Door on the trailer was extremely hard to open

Gerald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTERLEE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dewayne J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
1

Was not able to use the online check-in to return my trailer and was charged another fee for it.

Madison C. 
Évaluation :
5

Rented a van, was impressed with. Le service a été excellent.

John M. 
Évaluation :
3

Explain why credit or Visa card can only be used to rent cargo vans. They accept cash for moving vans.

BRENDA P. 
Évaluation :
5

Nothing.

SAMANTHA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brianna m.  |  Expérience générale 
Évaluation :
3

I ordered a class 3 hitch on line. The invoice was prepaid when ordered the week before. However, after installation, I was told that I would need to purchase the receiver insert and ball somewhere else. Although there were a number of new inserts and 2” balls on display in the store. In fact, the installer went to the display and showed me exactly what I would need. I was told the displayed items were for other customer orders and for store use. I ordered and paid for the entire order a week before. The items where on display in the store. However, I have to go somewhere else in order to use the hitch!!!

Bruce B. 
Évaluation :
5

Excellent customer service

Geoffrey W. 
Évaluation :
2

My left light didn't work on my trailer

Allana W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rosalyn W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KRISTINA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHONETTE S. 
Évaluation :
4

Trailer was double booked at beginning. I was offered one at another location and it was brand new with only 1 box trailer on site. Went back to original location where they felt bad for me and gave me one. The landing gear on that one was bent. Went back inside and the wonderful ladies swapped it to another trailer next to it. It was a morning but the staff took care of me. I thought I read somewhere about 50 $guarantee that your rental will be available.

JEFFREY W. 
Évaluation :
1

We rent a open trailer and we went two miles down the road and found it wasn't big enough, so we brought it back to see if we could swap it out for a car hauler. Pathetic told us that we wouldn't get a refund for the other because e left the lot we only went two miles down road then wanted another 54,95 for the car hauler the is upsurge therefore I won't be using u haul no more I rather to Penske or one of your other competitors. Thank you very much

Wanda L. 
Évaluation :
5

Charles was excellent and performed the job very efficiently.

Ravi B. 
Évaluation :
3

Andre the kid that helped me hook up the transport was very kind. Was disappointed that I had to pay an extra 30 $for extender straps for our jeep.

Marianne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA SUZANNE B. 
Évaluation :
5

Very friendly staff. LaShae Scott was very knowledgeable and professional. U haul is very lucky to have her as an employee.

Gail S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SABRINA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ciera W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick R. 
Évaluation :
5

Final move from Savannah to FL...I rented 5 UHaul trucks and/ or Cargo Vans Only one slip up on a contract which was quickly corrected...Last trip I had a new 26ft and new cargo van. Excellent equipment and driving comfort. I always use the Ogeechee location. Super professional team members. And...purchased well over 600 $in packing supplies...everything I needed!!

Gail L. 
Évaluation :
5

I had a great experience here, and Jeremiah was absolutely amazing and made my experience even better so thank you!

Khalil D. 
Évaluation :
3

The staff did not have anything prepared for my 0900 pick up. I had to wait until 1030 when they had everything together and ready for me to leave. It delayed my other plans for the day.

WESTON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEARCE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
4

My only issue was that a freeloader kept stuff (or maybe it was just Uhaul stuff) stored in the bay next to mine. That is not a rentable bay according to the maps and I rented the specific bay I did because there was not supposed to be any stuff next to it.

Kenneth W.  |  Expérience générale 
Évaluation :
1

No issues with location as they were helpful! My problem is with the ubox experience in general. I don't think I will ever use this service again. Very hard to get help from phone or online support. Called several times with conflicting information received. Could not book moving help to help with unloading as the system never worked. Just very displeased overall with Ubox rental.

Jeff B. 
Évaluation :
3

I was open, It did not look clean they met me at the island. They had equipment everywhere. I would blame it on a shortage of employees everywhere but it was only average. The employee I met did great me and process me in the proper fashion she did a good job.

RICHARD WARREN E. 
Évaluation :
3

The van smelled like a barn (urine).

Andrea H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
3

Staff not over excited to be at work lol

NICHOLAS P. 
Évaluation :
4

Although the vehicle was clean it did have some a maintenance lights on when I received it.

Robin S. 
Évaluation :
2

My truck was not ready on time and the staff seemed very disorganized and not friendly.

MIRANDA S. 
Évaluation :
5

The service and staff were friendly and quick. Keep up the same service. Thanks

JOSE N. 
Évaluation :
5

Great service, very personable staff!

SPENCER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie B.  |  Premières impressions 
Évaluation :
5

pricing keeps clhanging

Jimmy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joyce H. 
Évaluation :
5

Very helpful

ANGEL G. 
Évaluation :
3

I have been overcharged and no one will answer the phone. I'm not happy about this. I request a refund

Shavonta A. 
Évaluation :
3

Had to take pictures and send in. White Pet hairs all over floor in vehicle and on dash. Steering wheel was sticky. Passenger inside window was covered with dog saliva. I didn't clean cause I shouldn't have to.

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH F. 
Évaluation :
1

Rude staff!! It took over two hours to get the U Haul I had reservations for. They put two trailers on the ticket. The place was is chaos's!! I had a trailer, no brakes lights due to no cord being provided. I will never rent from there again!!

Lawrence W. 
Évaluation :
2

The lady in the store was rude. She did not speak or acknowledge my presence in any form. She told me to go outside for someone to help from behind an office never walking into the main area. However, the guy who checked me out was very friendly & helpful

YOLANDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tendai M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nat H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge S.  |  Premières impressions 
Évaluation :
4

The car hauler does not work for golf carts as they are only 31 inches wide inside tire.

sidney T. 
Évaluation :
1

The employees were very kind and helpful. However, I was originally given a truck that was repossessed and FULL of trash. The employee I worked with was great and helped me get a new truck, but because of that mistake it took over an hour to pick up the truck, when I was supposed to have contactless pick up. They were also VERY understaffed and there was a huge line of people waiting for over an hour. I heard one employee on the phone begging people to come in on their days off because it was so busy and they were struggling. When returning the truck I was also given the wrong truck information and was almost charged 19 000 $for the incorrect milage! Luckily the man helping me took care of this - but if I hadn't returned the truck early and dropped it off like I'd planned, I would have been charged 19 000 $. These mistakes wouldn't happen if there was adequate staffing.

ASHLEY F. 
Évaluation :
5

Staff was excellent and helped me even though very busy. Ayesha and Christopher were super helpful when I was in a predicament.

Mark P. 
Évaluation :
4

Work on getting a fast system to assist customers in a timely manner.

Monica B. 
Évaluation :
1

Mr. Page upon the return of the vehicle and Mr. Paterson who strived to rectify the the beginning rental experience were the best parts of this place. I understand this pandemic has individuals on edge and companies lacking workers, but customer service is paramount at all times in your industry. The young lady with short locs, who refused to give me her name after being rude, after miscommunication between the store and headquarters needs to return to customer service 101. She's most definitely lacking in that area! The vehicle had a horrid stench, as well as pest infestation. I rent from this location often for my business and I will say this was by far one of the worst experiences. Thanks again yo Mr. Page snd Mr. Paterson for their level of professionalism even in the midst of clearly being overwhelmed.

ANTWONETTE B. 
Évaluation :
5

Besides some staff being rude everything else was good

Nathaniel B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya M.  |  Premières impressions 
Évaluation :
2

It was impossible to close out my units using the online system. I got auto responses that it was being handled but yet nothing happened. I often could not get through to the local office and corporate office didn't have control over what needed to be done. I was billed late fees both times and it took me several hours to handle closing my accounts. The local staff was pleasant and helpful once I got through but it can be very difficult to call and get someone at the Ogeechee office.

Brook S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittine F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karley C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalind W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roylisha S.  |  Expérience générale 
Évaluation :
3

Regarding the staff: Da'rian (he works with the trucks) and his trainee, helped us from the moment we walked in, and they were courteous and very willing to work us. They were way more helpful than the clerks whose job is was to handle storage facilities. The two clerks, a young lady and man, were slow and disconnected from us. At one point, I had no idea the young man was speaking to me because he and the young lady were laughing and joking like there was some kind of inside joke we weren't privy to. It was uncomfortable for me as a patron. Finally, he asked me directly to give him a code. I had no idea he wanted this from me because he was just saying "four digit number" without directly addressing me. The two clerks weren't outright rude, but their demeanor and the looks they gave each other made it seem like we were the focus of a joke. Again, it was really uncomfortable for my husband and me and not how customers should be made to feel after spending nearly 200 $in their facility. Additionally, when they learned that I had rented a 5x5x7 locker, they immediately tried to upsell me on a larger locker, which is fine, I wanted the next size up, but there were none available. And the only storage locker, besides the one we were renting, was way too big for what we needed. When we asked to see our locker, we're were told again it was small, like a linen closet or a pantry. Again, I realize upselling is a part of the sales process, but they had nothing else to offer me that was suitable for my needs. I asked if there was a waiting list for the larger size, and instead of speaking to me, she told Da'rian, "I don't think they do that." Now, after all the upselling the young lady was trying to do, she wouldn't ask if there was a waiting list for a larger locker. Again, she didn't directly engage me-the customer-and at that point we had been there about 45 minutes, so I didn't have anymore time to waste hunting down that answer. Also, we had purchased 10 boxes, but no one came out to the floor to assist us. My husband had to cut the plastic straps himself, and we literally could've taken as many boxes as we wanted since nobody was paying attention to us or assisting us with this part of our purchase. We just took our 10 boxes and left-we addressed them by thanking them and saying goodbye, but we didn't receive any salutation from the staff.

Matthew T.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David J.  |  Expérience générale 
Évaluation :
3

You need more staff to get to phones. They are trying their best to manage. Amy was so so so nice and helpful.

Brook S.  |  Premières impressions 
Évaluation :
1

Please correct this mistake because I don't have a storage with you. Merci encore.

SHELLEY H.  |  Premières impressions 
Évaluation :
5

The stag was so friendly to work with. Un service à la clientèle de qualité.

Kevin B.  |  Expérience générale 
Évaluation :
3

I have 1 month free storage on both units. I rented it on April 13th 2021. Why does it say I'm moving out as of April 23rd 2020? That is only 10 days. I'm suppose to get it until May13th free .thank you Shannon lane. 912-4364188

Shannon L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROL B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ingred m.  |  Premières impressions 
Évaluation :
1

Terrible. Terrible. Terrible. Wasted precious time due to incompetence. I will never use your services again. I will literally sell everything I own in order to not have to move anything requiring a moving truck or storage space.

Roylisha S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TULSDAY J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jack c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladimir G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adison L.  |  Premières impressions 
Évaluation :
5

Always busy so the wait time was always long if you needed to do something at the desk. But all workers were helpful.

JULIAN M.  |  Expérience générale 
Évaluation :
2

I reserved a climate controlled unit. When I got to The facility they told me they didn't have a climate control unit. I knew my belongings would be in there for months that's why I reserved a climate control. My stuff got damaged

john a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY B.  |  Premières impressions 
Évaluation :
5

The ability to show availability and reserve a unit online without the need to telephone was great. The price to rent a unit was fair and less than a nearby competitor.

jack c.  |  Premières impressions 
Évaluation :
1

Ghetto!!!!

TIFFANY L.  |  Premières impressions 
Évaluation :
5

I Love them Great Customer Service Awsome

Loretta E.  |  Premières impressions 
Évaluation :
5

very friendly associate

Connie S.  |  Online Move In 
Évaluation :
5

They are the best! During a time of Covid they were a blessing to me! God is great and they are the next best to God. I'm an ever so grateful! I promised my dad before he died I would donate to the museum is Korean War pictures and his picture with Ava Gardner to the marine museum. I can keep my promise to him ! Thank you from the bottom of my heart!

Dee Dee M.  |  Premières impressions 
Évaluation :
5

Staff was very courteous and helpful. I initially rented an outside storage slot for my RV and while there I saw a different unit that was available and was better suited to my needs and requested a change and they were very helpful in makikng that change for me. I will not hesitate to recommend this UHaul location!

Gary K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisy J.  |  Premières impressions 
Évaluation :
2

One of the girls in the front seemed like she was having a bad day. Didn't seem to really want to do anything but stand behind the counter. The other female was just the opposite, friendly.

stephen l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keitra L.  |  Online Move In 
Évaluation :
5

Great place to do business with, I have had my RV parked there for 2 years and I just rented another space

Lehman Y.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas K.  |  Premières impressions 
Évaluation :
4

none

John F.  |  Premières impressions 
Évaluation :
5

Very customer focused! Willing to help find correct storage unit and waited to help us leave rv area. I can't recall his name ... i think it was Bravton.

Heidi D.  |  Premières impressions 
Évaluation :
5

The Uhaul administrators were efficient and professional.

JOHNATHAN W.  |  Premières impressions 
Évaluation :
2

I'm renting an RV space outside under cover, I am very disappointed in the gravel parking lot, was not installed properly and I need to be in four wheel drive just to drive through. Have complained

Chuck S.  |  Premières impressions 
Évaluation :
5

I can't say anything but great things about this specific location of the company. This was not the first time, I have done business with them and definitely will not be the last.

Brandi L.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful

hattrice j.  |  Premières impressions 
Évaluation :
5

the team were very helpful

CHERYL F.  |  Premières impressions 
Évaluation :
5

Although short staffed, the entire team worked together to get customers in and out as quickly as possible. Ebony's multitasking skills are above reproach! .

Moses C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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