Customer Reviews for U-Haul Moving & Storage of Savannah

Évaluation :

2

The person at the counter was very nice, however she was doing everything. They are understaffed.

Évaluation :

4

The location and staff were great, however the 26 foot U-Haul that I rented had several mechanical issues; the alignment was way off and the front end shook whenever acceleration was applied.

Évaluation :

5

Very Satisfied

Évaluation :

5

Only dealt with the drop off outside the actual building, but he was very nice and completed our return quickly!

Évaluation :

1

I paid for the U-Haul in advance. I called in to confirm pick up at location. I get to location for them to tell me the truck isn't there and I have to go to a different u haul which I had to pay for.

Évaluation :

5

Rashaan was excellent. Went beyond what was needed to get me out of there and on the road.

Évaluation :

4

I rent U-Haul cargo vans often. I got a new cargo van this time and it was by far the nicest I've ever used. So clean and had a great backup camera. I felt so safe driving in this van. Please switch as many as the older U-Hauls over to the new vans and trucks as you can!

Évaluation :

5

Always pleasant and helpful

Évaluation :

3

The rental van was in terrible condition. The backlight was cracked, and I didn't want to chance driving after dark. The rear side door was jammed because of previous damage, so the camera for backing up wasn't working properly. I had to fill the back tire with air on my return because it was extremely low. Why would Uhaul rent a vehicle in this poor condition?

Évaluation :

4

Nothing.The technician was personable and professional.20 minutes to get our hitch installed is unheard of, Our 50 minute drive from Bluffton was well worth it.

Évaluation :

5

Samantha is great with her customer service

Évaluation :

5

Had a trailer hitch installed on my SUV. I had an appointment scheduled, and they were ready when I arrived. Took exactly the amount of time promised and looks great!

Évaluation :

5

Busy location

Évaluation :

1

The past two rental has been the worst 1st rental air conditioner did not work The next rental the passenger door wouldn’t lock spoke with Malinda she gave me steps on what to do when I brought the truck back and when I told the associate what she told me to tell him HE ABSOLUTELY IGNORED ME and did not follow the directions The only reason I continue to rent from the store is Malinda she stands by the business and makes it right

Évaluation :

1

We did not keep the vehicle the time we reserved because when we got it home we discovered the the people before us that had rented the truck had left their firearm in the truck! Not only was this unsafe but illegal. And the manager of the U-Haul said it was not the fault of U-Haul so he would not compensate us!

Évaluation :

5

Southern charm!!! Friendly , very helpful and friendly !!! Merci.

Évaluation :

5

I went to the dealer to get one installed they said 1 400 because it takes 6-8 hrs I laughed at them called U-Haul. And you done it in 45 minutes and only 300

Évaluation :

2

I rent a car, last week for 4 hours , before 4 hours I bring it back on time, the payment was $95.66, when I check my credit card, I see the company charges me 105.58. I can't understand that less 4 hours costs me $ 200 what ,tomorrow I'll go to the office to know exactly why they charge me. Merci

Évaluation :

2

Have your employees park in a single parking spot so customers can utilize the other three you were actually parked in. Then try and avoid getting confrontational with customers when they have to park in a designated uhaul van space because the employees don't park correctly. Also, it'd be nice to get the inspection portion via text before getting the keys. It wasn't very pleasant to get waved down and brought back in the building just to be belittled by their own mistake.

Évaluation :

1

They cut my rental short but charged me full price

Évaluation :

3

More Frequent equipment testing...brakes struts wipers ect

Évaluation :

5

The young man that took my reservation was very nice and helpful. The young ladies that were there when we picked up the vehicle we're also very accommodating and informative

Évaluation :

5

This was another successful rental. Always come through when you need Their services. Thanks U-Haul.

Évaluation :

5

There are some notes on my account that are not accurate and do not belong to me. One of the reps helped me correct some of the contact information but I do not believe took care of any notes relating to the account. Happy to chat @ 843-754-8950 if needed

Évaluation :

3

Truck may need a new transmission. It was very loud.

Évaluation :

5

I would like to recommend this location. Ms Wahl goes above and beyond customer service every time.

Évaluation :

1

After being ignored and and having an employee tale customers out of turn we waited almost 30min for a pre-reserved vehicle. The vehicle was not cleaned by the previous customer or location. Then turn in process was a disaster. I was told just to leave the vehicle and they would get it checked in then threatened with fees if I didn't check it in. Not to mention the open exchange and concealment of firearms on the property by people wondering around the lot. No we will not revisit nor will we recommend to anyone.

Évaluation :

4

Had a u-hall truck blocking me from getting good assistance to unit.

Évaluation :

5

Have trailers available closer to my home.

Évaluation :

5

Corey, from the Abercorn location was phenomenal and really worked hard to help us out. We had a reservation to pick up a pick up truck at the Ogeechee Road location. When we called that location the day of pick up the guy on the phone was very rude and told us we didn't schedule the truck. We tried to understand what he was talking about since we had a text.message with a reservation number. The person on the call was very rude and hung up on my wife. He needs some customer service training or get a new job!

Évaluation :

5

very nice and helpful people

Évaluation :

5

My only concern is that we dropped off around 5 on Saturday and I just got a call asking us to return it. I hope I'm not going to be charged additional

Évaluation :

5

I would like to give a special acknowledgment to Samantha she is kind and under pressure shows professionalism and integrity. She helped me on several occasions with my rentals and it's always a pleasure to have her there. She is a great example of exceptional customer service. Thanks Samantha!

Évaluation :

4

This was the swcond location we had to go to. The original location in Bluffton and they did not hold what we rented so we had to go to Savannah. Very nice people at this location. However none of the extras we requested were available either. We had to drive back up to Bluffton location and get furniture covers. Which they were nice enough to comp.

Évaluation :

1

The guy Steven lied about where the gas was at and then tried to charge me $95 for gas.

Évaluation :

1

They did not install correctly and did something interested with the electrical system. It took a long time for us to install a wheelchair life.

Évaluation :

3

Better maintenance of the vehicles. I hope that the truck that was rented to me was just one that fell between the cracks. And that the overall conditions of your rentals is up to par with what I've experienced with Uhaul in the past, which was good.

Évaluation :

4

It was an excellent experience. I was able to pick up/return fast. A great and simple process.

Évaluation :

5

The entire process was so easy. A well run and friendly store.

Évaluation :

5

The service received from Tasha over the phone was excellent. She was extremely helpful. We had to wait during pickup because there was only one rep working but she was friendly and efficient.

Évaluation :

5

I wish it would be better as far as the communication online when they say which product is available and which product is not available which storage unit is available and which storage unit is not available because it was not clear cut what was available what was it available online versus in person on the phone.

Évaluation :

4

Interior seats had a distinguished smell. Personal information was leaked for employee to use for personal use after close of business.

Évaluation :

5

Nothing Wendy was a great help. I enjoyed working with her on getting my trailer. You need more people like her.

Évaluation :

5

THANKU FOR HELPING DURING OUR RELOCATION, BACK TO FL.

Évaluation :

5

The customer service was excellent!

Évaluation :

3

Even though this isn’t the locations fault, the dispatch people sent me to the wrong location for pickup.

Évaluation :

5

The staff at this location always give excellent services. They deserve an award.

Évaluation :

2

You need training your employee make sure they don't talk personal with customers, I came to the location for return the truck and trailer , I was unloading my car and 2 of your employees came to me with rude attitude and asking $20 for load /unload the car from trailer even I never ask their help I explained them I don't need a help or service. I was doing everything right. No employee should come to the customers with this kind of attitude

Évaluation :

5

Jamal was most wonderful and helpful

Évaluation :

5

Great job

Évaluation :

4

How do I redeem first month free ?

Évaluation :

1

Charged me 3 times.

Évaluation :

4

Thank you Wendy for your excellent service.

Évaluation :

5

Customer Service was excellent. I was made to feel welcome and part of the family. Keep up the good work

Évaluation :

5

Nothing at this time?

Évaluation :

5

The only problem is 99 % of the time I’m sent to a different one I just walked in this one

Évaluation :

5

Teach the card stuff a little better

Évaluation :

5

Quick and easy online booking and quick pickup and drop off. Service was great. Price was low!!

Évaluation :

5

No suggested changes. Staff were very helpful and professional.

Évaluation :

5

Everything was great!

Évaluation :

5

Longer time

Évaluation :

1

My original reservation was at the uhaul location on Ogechee Rd. I'm Savannah, GA. I got sent to Abercrorn because Ogechee didn't have my equipment I reserved. At Abercrorn the clerk made me a contract for the right equipment but wrong equipment number. She then made me a contract for a new one (vehicle tow dolly). After returning the one I had in my possession to a Greensboro, NC uhaul, I got a call from a uhaul in Richmond VA stating someone just turned in equipment there but it wasn't me. I had to explain to them that it was for the equipment from the 1st contract in savannah where they didn't have the right equipment number. Finally, the original location of my reservation on Ogechee Rd in savannah called me and asked me why didn't I come pick up the equipment. They completely forgot that I did in fact go there to get the equipment but they didn't have it and sent me to Abercrorn.

Évaluation :

1

I am unhappy that the customer representative scratched the paint on my number as she attempted to hook up the trailer.

Évaluation :

5

Melinda was awesome. Cory was awesome. Savannah was awesome. Great crew at this location. Thank yall for everything!

Évaluation :

5

Exceptional facility and friendly staff. Very attentive and solution oriented in regards to storage and rentals.

Évaluation :

5

The staff is friendly and efficient. The facility is clean and tidy and the recent rearrangement is much more inviting. The app for self check in is clunky. The gas gage reading has not been correct for the two trucks I rented in the last 6 weeks

Évaluation :

5

Wendy was excellent. Give her a bonus.

Évaluation :

3

The customer service Sucks badly they all could use some training in the customer care department

Évaluation :

1

They are liars

Évaluation :

5

They were so nice!

Évaluation :

5

Very helpful

Évaluation :

1

I did not have access to my unit for at least 15-20 days due to it being blocked by the company. When I finally did get my things out there were dropping and bugs in my furniture so I ended up having to get rid of most of my things. I was not compensated in any way for the time I did not have access to my unit. There was a point where they put a lock on my unit because I missed a payment due to changing cards and not updating it. I made the payment and called to request the lock be removed. They said they'd remove it within 24 hours. I drove an hour and a half after 48 hours and ended up having to cut the lock myself. One of the young ladies in the office was rude when I asked her who I needed to contact about the inconvenience. I will never use U-Haul for storage again. Worst experience ever hands down.

Évaluation :

5

The staff there were very helpful

Évaluation :

5

Everything thin was OK no problem.

Évaluation :

3

Process to rent additional 2 units was very different cult. GM spoke to me once than was difficult to contact. Felt Manager could have been more friendly and polite.

Évaluation :

3

Ridiculous high price per month

Évaluation :

3

Facility was nice and staff were very helpful. Appreciate the services that were provided.

Évaluation :

3

Checking and out was tedious. Some employees was very rude.

Évaluation :

4

Other than having a bit of a difficult time getting my access card to work in the readers, all went well.

Évaluation :

3

I've rented here twice, both pretty good experiences. The only downside was the staff in the office, it was almost impossible to get a hold of them and when I did they were rude and acted like they didn't want to help.

Évaluation :

3

This facility has too many vehicles on site for the amount of space that is available.

Évaluation :

2

There seems to be mold coming from the vents at this location. Also, my access card does not work.

Évaluation :

1

Stop always changing the price every 2 months, dead and alive animals in the unit. Give back the rest of the money what you owe because it wasn't a month before the person move out just a week. I can't say it was good because it wasn't, the prices isn't right at all.

Évaluation :

5

Overall we had a very good experience with this U-Haul facility. Mr. Corey Patterson, the GM, did an outstanding job helping us resolve our bill and close the lease. I appreciate his hard work on our behalf.

Évaluation :

4

The manager was kind. However I bought a lock at the counter i didn't need. A lock was in the unit when I arrived, I paid for one with the online reservation.

Évaluation :

5

Great service

Évaluation :

5

The young man that assisted me was very professional and courteous very clear and explained everything step by step

Évaluation :

5

Merci.

Évaluation :

1

I paid for a unit and still couldn’t even get to used the unit now I wasted money and waiting for them to return it

Évaluation :

5

TrVon at Abercorn U-Haul was cheerful , knowledgeable and above being a Southern Gentleman. He had a beaming personality and I look forward to seeing him again.

Évaluation :

5

Thanks to you the U-Hual team. Great experience.

Évaluation :

1

If you want me to comment it cost money okay I don't do that for free. Your front entrance needs to be paved you have potholes there that needs to be fixed you're making the money fix it

Évaluation :

5

Lakia and Dasia were great help threw the whole process was simple and easy thank u all

Évaluation :

5

Everyone was very helpful

Évaluation :

3

At the end of the day all employees are not trained for storage rentals so it causes long lines waiting on a specific person. There are times the cards they give us to swipe in and out don't work and yet again we have to wait long periods of time for something so simple. Uhaul also had never resolved an issue with a truck rental back in July of 2022, this shows how effective their customer service is.

Évaluation :

5

Above and beyond quality customer service.

Évaluation :

4

My storage unit was broken into when I was out of the country and the notification I received didn't explain what had happened. I thought it was some sort of an internet scam and didn't get any details until I returned to Savannah several weeks later. Although I don't believe anything was taken, I would have appreciated more information.

Évaluation :

3

When time to close I was sent to another place to go leave the truck at . When I got there I was not in there computer and they was trying to send me back. Called customer service was on the line for 30 minutes but thank God they took care of it so I could leave it there.

Évaluation :

1

They sold my dead wife belongings

Évaluation :

5

All satay we’re friendly and professional!

Évaluation :

1

Horrible experience

Évaluation :

5

Lakia and her staff at the Savannah Ga Abercorn St were amazing.

Évaluation :

1

They give me a uhaul that was smoking and no gas was in it.

Évaluation :

5

The staff were all friendly, knowledgeable and helpful. The facility was clean and in a good neighborhood. My overall experience could not have been more positive. Just stellar service!

Évaluation :

4

Everyone was extremely helpful. The staff was very professional and focused on service.

Évaluation :

2

Beware of leaks!!! Our entertainment center is all sorts of jacked up :(

Évaluation :

1

I was not able to rent a storage from this facility due to the lack of storage size. The parking lot was pretty dark when I dropped the rental truck off. As far as the storage facility lighting, I did not pay attention.

Évaluation :

5

Lakia and the staff at Abercorn are awesome and very friendly all the time. I would suggest that location to anyone.

Évaluation :

3

Overall, I accomplished what I needed to do. Most of the staff were professional. However, one staff member was unnecessarily condescending and dismissive. I didn't want to give a bad rating based solely on that bad interaction

Évaluation :

3

I was not made aware that the storage unit was on the second floor until I arrived with the belongings that were being placed in storage. I probably would have looked to another facility if I had known before hand. Carrying heavy boxes and furniture upstairs was a bit much for a septagenarian.

Évaluation :

1

I came in on July 5th and told the staff I was closing my storage rental. I gave a move out date of July 13, 2022. I was told I would not be charged for the entire month of July 2022. I was told Ill be charged for the 13th only, just 1 day pass my payment due date. I was charged for the entire month of July 2022. The staff also closed my account on July 14, 2022 instead of July 13, 2022, the day I left the storage.

Évaluation :

3

The facility needs more workers their is hardly no more than 02 people working at a time and causing average 40 minute waits per customer.

Évaluation :

2

Didn’t have no lights on after hours and they are ways rude in the office ,and I got tied of it and move out ..

Évaluation :

5

Thank for taking care of my n

Évaluation :

5

Everybody was very nice and helpful

Évaluation :

5

I had no problems at all everything was kept where I put it there were no roaches no rats no critters crawling around my stuff was just like I put it in there I didn't bring home anything that I didn't put in there I'm grateful for that but no the people are great friendly you got a question to answer you immediately very helpful yes I would use them again if I needed storage again.

Évaluation :

5

The location was great the whole team took care of us. From the staff all the way up to the manager Chris. He was very professional and helpful with our move.

Évaluation :

5

Great people to deal with

Évaluation :

5

Very helpful

Évaluation :

5

Thanks for your help

Évaluation :

5

Customer since was excellent and helped me with everything I needed and more thank you!

Évaluation :

4

I would only not recommend the storage units because of the prices. And the units were not lit at all. Other than that, this was a helpful experience.

Évaluation :

5

Lakia and her team are top notch. So friendly and accommodating. Always a pleasure to deal with!

Évaluation :

5

I had a lot of issues going on they took their time they work with me we got it right I appreciate it thank you Chris five stars

Évaluation :

5

just awsome

Évaluation :

2

Moved to another location after an issue with autopay and late fees. Customer Service is not a priority with management.

Évaluation :

1

Things had been fine, or so we thought, until we returned to clean out our unit #221 on 10/11/21. We opened the door and discovered water damage in the unit and a large box of personal clothing was damaged from laying in the water for who knows how long. I took pictures of the unit and there was white duct tape over this area, so that tells me there most likely had been water leaking previously, yet U-Haul rents the unit again w/o repairing the leak issue (taping it is like only putting a bandaid on it). We did not purchase insurance on this unit, didn't believe we needed to, if you take proper care of your facility. Obviously you don't and I expect to be properly compensated for the cleaning of the clothes with hopes of getting the musty/moldy smell out. I expect to be notified from U-Haul within the next couple days- if not, I will be following up myself.

Évaluation :

3

Vehicle was dirty when issued. However, vehicle made the trip.

Évaluation :

1

I need someone from corporate to contact me ASAP. My unit was auctioned off and I was given the incorrect date. My brother who passed away three years ago had all of his items there and it was auctioned off at $163.00. I am really heart broken and have not been showed any form of sympathy. Nor have I been contacted by the General Manager Chris Spears. Lakia has been an angel in trying to assist me but I still do not understand why I was given the incorrect date for such a time sensitive matter.

Évaluation :

5

The general manager Chris was quite helpful getting me into a storage unit. The attendant to check the trailer in was quick and friendly.

Évaluation :

4

Always friendly, always professional.

Évaluation :

5

I was pleasantly surprised at the security and how clean it was. I just wish it was closer to my work.

Évaluation :

5

N/a

Évaluation :

5

Lakia and Ralph were exceptional!

Évaluation :

5

Everyone was more than helpful and went above and beyond to help my Mom and I

Évaluation :

5

Staff were exceptionally friendly and helpful. Storage containers were just big metal boxes as expected so what can you really say about that? I would def rent here again.

Évaluation :

3

Staff was overworked and needed help. Not enough employees scheduled causing VERY LONG wait time.

Évaluation :

3

The store hours could have been a little better since I was coming from out of town. Always ensure that the time on the website and the store are the same so that will help with a lot of confusion.

Évaluation :

5

I did not have a problem with the staff but unit rained in on some of my things

Évaluation :

3

You could never speak to an associate. The customer service is at an all time low.

Évaluation :

5

The manager of the facility was excellent. She was able to multi-task while seeing to every's customer's needs by herself. I was very impressed by her professionalism and courteously in dealing with customers. Exceptional Abilities.

Évaluation :

3

Don't expect for one person to give you their undivided attention. Expect them to ask the same questions repeatedly after giving them the same answers. It's like you're talking to a brick wall. Their attention spans are all over the place. Pay attention to the customer in front of you.

Évaluation :

5

Lakia Williams and her staff are great to work with

Évaluation :

1

I have pictures of the unit ceiling falling in and mold everywhere from the hot and cold weather causing moisture in a closed in unit. The weeds from outside began growing on the inside through the back of the storage unit. I had rat feces everywhere. I tried to donate much as I could of furniture items to Goodwill. I refused to take any of it into my brand new home. Everything else was packed and tossed in the trash. I can't believe I was paying for almost 4 years to throw everything away. It was horrible. The Uhaul truck was the only thing that was great. It didn't breakdown this time on me. I wish I could submit these pictures to show other customers. I paid on the 30th of every month which included late fees since my unit was due on the 12th of every month. I paid for Uhaul to deliver horrible services every month to me. I recommend Uhaul to upgrade the whole structure and treat customers items as they would treat their own.

Évaluation :

5

Excellent customer service

Évaluation :

1

I was offered a month storage for free with my one way truck rental. I accepted the offer, completed the online move in process at which point I was informed everything was all set to move in. I even called the facility to ensure that if I were not available to move into the unit that my representative could do so if I had completed the online process. I work as a front line healthcare provider and had to work so asked my wife to move the contents into the unit. I gave her all the details to do so, including a screen shot of my confirmation. At the facility, the buildings were very poorly marked and when she asked the employee where the unit was, she was informed that the employee could not give her any information because the unit was not in her name. When my wife finally located the unit, with no help from staff, the codes we were given for access did not work. As I was trying to care for my patients, I was also having to try to handle this chaos over the phone with my wife. Finally, my wife forced to go back to the employee and demand assistance to access the unit. Ultimately, locating and accessing the unit took twice as long as actually moving in the contents. As an extra bonus, to complete the online move in process to the unit, I had to pay 99,95 even though it was supposed to be free for month. I called the location 3/25/2021 to request a refund of the 99.95. The automated system informed me it would be a 20 minute wait for a representative. After nearly 39 minutes someone came on the line. I explained the pricing issue and was told that someone from that location would call me that day. Needless to say, it is 3/29/2021 and I have still not received a call. I am currently waiting on the phone (23 minutes so far) to try to get this resolved. I am EXTREMELY disappointed and frustrated with the entire process and would appreciate contact from someone who can help me. You guys make a point to mention on the automated phone system that calls are recorded to help keep your promises made to your customers. I would like to see proof of that.

Évaluation :

1

Uhaul trailer stolen, Uhaul no communication, continued to charge daily rate even though reported stolen and I had trailer insurance. To date, had to cancel card, they took over $200 unauthorized and refused to discuss or return telephone calls.

Évaluation :

5

I had a person to quote Catherine storage rate to as first month free and 100 dollars a month. When I found out later it was not quoted correctly. The manager adjusted the late charge and the first months rent. She could not change the rate but I appreciated her trying.

Évaluation :

5

Thanks for all your help. Randy

Évaluation :

4

The people where very friendly and nice. Very helpful with the moving

Évaluation :

1

Bedbugs on uhaul truck and unit that got into my brand new furniture and our home on base causing us to throw out all our furniture . Staff had I don't care attitude and told my husband they didn't have bedbugs. I am in the military and I trusted Putting my stuff in a storage and I trusted using you guys tricks to transfer my stuff without any issues. Very disappointed and have gotten military Lawyers involved. The way I and my husband were treated were very rude. I will make sure no other military personnel goes to this uhaul 0

Évaluation :

5

I will 100 % recommend this place. Really friendly staff that hustled to take care of all of our needs!

Évaluation :

5

Good customer service and very helpful staff

Évaluation :

5

Storage unit was a great size and very accurate to the description. When I opened the door to the unit, it didn't seem like it was as hot in there as I thought it would be being mid-August in Savannah.

Évaluation :

5

bon

Évaluation :

3

The storage unit floor was wet. Difficulties get the purchased lock on. Spoke to someone about getting the holes on the door aligned. Did not get the reserved truck, but accepted the one available.

Évaluation :

5

Had a great experience, everyone was very cooperative and nice. I would use them again and would recommend them to everybody.

Évaluation :

5

Lakia and her team were so friendly, helpful, and knowledgeable!

Évaluation :

1

Unprofessional manager provoked an argument and ultimately called the police after she made a threat to me, the customer. After renting a truck in another state, traveling for 2 days, and arriving expecting to check in with 0 issues this was the last thing that need to happen. U-Haul's system messed up my storage reservation and instead of leading with an explanation, she lead with attitude that was met with attitude. Aside from that, the other staff was super professional, especially Travis, who was actually able to articulate professionally all details about my unit check in process..

Évaluation :

3

We had roaches in some of the boxes after storing them. It was disgusting. They were huge.

Évaluation :

5

Everyone is always friendly and helpful.

Évaluation :

1

Worst experience I've ever had. NEVER coming here again for a storage unit.

Évaluation :

4

Convenient location. Friendly and helpful staff. My storage unit was in location subject to water run off from rain and muddy in front when it rained. Unit also leaked during rain and some of my items received minor moisture damage.

Évaluation :

5

Very nice people and place

Évaluation :

3

Staff was Friendly but upon moving things out of unit, I talked to them twice at front desk to check out and inform them everything was out of unit and we no long needed it. I was told "you're good to go" - they didn't get on computer and even look at my account to close out. The next week, I had a bill for the next month because they didn't close me out! I spent half hr with customer service online having them do it

Évaluation :

5

very helpfull and friendly staff. I really appreciate that i could recieve all of my packages there and they would often call or text me that a package had arrived.

Évaluation :

5

I really appreciate your service.

Évaluation :

5

Thanks for your assistance.

Évaluation :

5

Very helpful!!

Évaluation :

5

You all are such a blessing!

Évaluation :

5

They where great to work with and very helpful.

Évaluation :

4

Facility was clean and staff friendly. Move in would have been made easier if they had a trolley or hand-truck available to use

Évaluation :

5

Loved the staff's willingness to help us when we discovered the assigned storage unit was too small. Everyone was very helpfu!

Évaluation :

5

Very helpful! Made moving and time management run smoothly. Again keep up the work and look forward to working with you in the near future.

Évaluation :

5

Lakia was especially helpful during a stressful day. Things hadn't synced up for me as I desired. She was patient and provided the right options for me.

Évaluation :

5

Excellent customer service. All representatives were exceptionally helpful.

Évaluation :

3

The girl Kia was rude at first but sjeb

Évaluation :

5

Amy abs the crew at this location were phenomenal. I've used uHaul services for years but this was by far the most excellent experience.

Évaluation :

5

This was my first time in years with uhaul definitely one to remember Lakia and Travis were very helpful and explained everything perfect

Évaluation :

5

Great service all around

Évaluation :

4

Thank you for your kind, and much needed help. It's certainly appreciated.

Évaluation :

5

The rental unit manager, Lakia, was and always is very helpful and friendly when I speak with her. She checked into and cleared up the issues quickly.

Évaluation :

5

Thanks for the exceptional service.

Évaluation :

5

Exceptional service the best experience I've ever had.

Évaluation :

5

Excellent service provided by Tabitha, Matthew & Amy. They are ALWAYS professional, caring, efficient and respectful. They are true all-stars in providing consistent outstanding customer service.

Évaluation :

5

Perfect service, compassion, respect, patience & care!

Évaluation :

3

Rated average because of the U-Haul side - I had a storage locker reserved, had to wait an hour to check in because of people trying to check out/in rental trucks. Rep that finally helped me was great

Évaluation :

5

The Abercorn staff was awesome! I appreciate all of the patience and information.

Évaluation :

5

Always great to work with you. Thank you!!!!

Évaluation :

5

Uhaul on Abercorn is top notch!!

Évaluation :

5

Tabitha was Awesome! She was kind and professional!

Évaluation :

5

Staff very helpful

Évaluation :

5

My only problem was the unit was not large enough and a larger one did not become available. Ok, two problems. I had a problem with the stairs.

Évaluation :

4

Staff was extremely helpful and courteous. I would certainly use uhaul again.

Évaluation :

5

Every employee from management down was very helpful in my experience!!! Could not have had any better service!!! I have moved a lot over my years... Hopefully this is my last and what a nice way to e

Évaluation :

5

Great storage place

Évaluation :

5

It has been a pleasure using your facilities since January 2010. My only request would be to receive some paperwork that we had vacated the unit and it was found to be satisfactory. Merci.

Évaluation :

3

Many miscommunications along the way both in Las Vegas and Savannah.

Évaluation :

5

Very caring, concerned employees. Have had countless experiences with U Haul. Some not too good. This was by far the best experience I have ever had over many years of doing business with this com.

Évaluation :

1

Kindly see the letter sent to corporate about all of the hidden fees and you company feeling as though they can charge whatever they want when they want without authorization. I would NEVER recommend

Évaluation :

1

Had to wait six weeks for Ubox to be removed from my property. Had to make multiple phone calls while at work to rectify the problem.

Évaluation :

4

My only issue would be the price monthly for storage. I had the smallest storage and I was being charged $80 a month which I believe is pretty high since there are other places that charge half.

Évaluation :

5

Amy and her entire crew always go above and beyond! You are all amazing!!!

Évaluation :

5

Thanks for your help

Évaluation :

5

Amber was a big help when I purchased the wrong movers for the boxes I had. She took the time to help change the movers I had.Thanks again.

Évaluation :

1

Storage unit was absolutely filthy. Water damage, mildew and mold to more than half of our belongings. Roaches got in our boxes.

Évaluation :

4

Staff was wonderful to work with.

Évaluation :

5

very helpful staff, especially with discarded items we could not take anywhere else.

Évaluation :

4

Had no problems and everything was good

Évaluation :

5

The two young ladies were amazing! They are the only good thing that happened with uhaul. They went out of their way to try and help me after my truck rental rental was an absolute nightmare.

Évaluation :

4