Évaluations des clients U-Haul Moving & Storage of Savannah

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Savannah

Cote générale :

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Jeremy J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Marie N.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL S.
Évaluation :

The General Manager was obnoxious, rude and certainly less than customer friendly. She does not belong in a management position with the lack of skills she has.

William M.
Évaluation :

Very happy with new management at abercorn!

ELIZABETH K.
Évaluation :

Long waits, blankets weren't in the back of the truck like we were told, had to go all the way back to get them, then we were only given half as many as we'd ordered, but we didn't realize it until it was too late to go back again. Also the passenger seat was stuck in the reclined position.

Martha W. | Premières impressions |
Évaluation :

I had a person to quote Catherine storage rate to as first month free and 100.00 dollars a month. When I found out later it was not quoted correctly. The manager adjusted the late charge and the first months rent. She could not change the rate but I appreciated her trying.

marvin C.
Évaluation :

Everything was great!

Jamie M.
Évaluation :

Very satisfied with the service and state of the van. No issues at all. Excellent experience. Thank you.

Anthony M.
Évaluation :

N/A

Jessica W.
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Le client n'a pas laissé de commentaire.

JAMARI F.
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Le client n'a pas laissé de commentaire.

BRENDA B.
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Very helpful excellent service

SHERYL K.
Évaluation :

Very professional

Randall F. | Expérience générale |
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Thanks for all your help. Randy

CORNELIUS S.
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Le client n'a pas laissé de commentaire.

Susan L.
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Le client n'a pas laissé de commentaire.

Leonard J.
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Le client n'a pas laissé de commentaire.

tracy s. | Online Move In |
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The people where very friendly and nice. Very helpful with the moving

CRYSTAL D.
Évaluation :

Was overcharged

Patrick M.
Évaluation :

The gentlemen that did the return were quick and friendly. It took just a few minutes.

Steven K.
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They were quick and very courteous

Melissa E.
Évaluation :

The staff was very nice and helpful.

Brandon Y.
Évaluation :

I was charged for insurance I declined and they refused to take it off my bill before charging my card

Stephen S.
Évaluation :

Great peeps

lakia M.
Évaluation :

Staff Was Great ! Very Good Customer Service This Will Be My Go-To Uhaul Location From Now On. Thank You For Such Great Service!

Jeff H.
Évaluation :

Absolutely fantastic experience again.

David P.
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Le client n'a pas laissé de commentaire.

CANDIS K.
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Le client n'a pas laissé de commentaire.

JAMES L.
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Le client n'a pas laissé de commentaire.

Joshua T.
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Le client n'a pas laissé de commentaire.

Ronald B. | Online Move In |
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Le client n'a pas laissé de commentaire.

DANIEL R.
Évaluation :

My brother got there at 459 on Sunday and they told me they close at 5 and he had to do it himself he got there at 455 and there was a line inside so I don't know

KARYN B.
Évaluation :

Customer service training!!!

DAVID M.
Évaluation :

Nothing. The employees were very courteous and professional. The guy in front of me was being a complete ass to the point I was waiting for all 3 of the busy employees to get upset, but they all held their composure to my surprise, because I would have lost my shit on that guy. Great work! Kudos to the team here. Thank you

Jacob H.
Évaluation :

I was charged for two pieces of equipment. I did a mobile pickup, and never got them, but they still charged me for them. The truck was dirty and incredibly overpriced for a couple of hours and a few miles driven. Will be using another service next move.

Antonio A.
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Le client n'a pas laissé de commentaire.

MARQUIS B.
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Everything was beyond my expectations

David A.
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Great experience.

ANTHONY C.
Évaluation :

I received the truck with 3/4 of a tank and returned with even more fuel as pictured on my final email but still charged for fuel..the driver side door did not close easily, and the staff at both locations did not seem to care

Steven B.
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Le client n'a pas laissé de commentaire.

THEODORE M.
Évaluation :

I really don't like people using their phones to take pictures of my ID. This has happened at every rental recently so it's obviously part of your system, please change it.

RONALD B.
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The truck I was given lost the AC while I was at the Service Center. They tried to fix it but couldn't. I had to drive 5 1/2 hours with no AC. Not a good experience at all.

Sarah B.
Évaluation :

Make sure truck is in good order and show how to use. Since I lost a full day I should get some kind of compensation since truck leaked.

CARLOS C.
Évaluation :

This was my 2d choice location after the 1st location refused to accept the equivalent.

TONI D.
Évaluation :

The staff at this location were wonderful. Very pleasant group of people all were very nice and helpful \. I would rent from this location again anytime I need a rental

Nancy O.
Évaluation :

The manager was great, and the two young men that helped me were polite and efficiant!

Curt C.
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Le client n'a pas laissé de commentaire.

Ronald B.
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The sheet that I was given had an inaccurate fuel listing. I had to add fuel based on this screw up of the person that last did the gauge check.

Kevin W.
Évaluation :

Le client n'a pas laissé de commentaire.

shawanna A.
Évaluation :

Online and store don't match and truck reservation for self service was not available and self service was not what was told online. I had to come in and redo my entire reservation which pushed me back. Unsatisfactory for online but the store did help me out a lot. Thanks to the store.

Linda F.
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Le client n'a pas laissé de commentaire.

Harry R.
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Le client n'a pas laissé de commentaire.

Adreen G.
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Le client n'a pas laissé de commentaire.

Kajuansa B.
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Le client n'a pas laissé de commentaire.

HYTHEM M.
Évaluation :

The manager so rude and disrespectful and miss calculate my days for rental and over charge me and she wasn't cool enough to explain or listen to me unfortunately.

JOHN L.
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Le client n'a pas laissé de commentaire.

Julie L.
Évaluation :

Excellent Customer Service!

BEVERLY H.
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Owed a 7.00 refund for the little hand truck that was inside the truck, we DID NOT use it, we rented the larger one. When doing self check out at 9pm we ansered we had used the hand truck not realizing it was refering the the little one. Please refund 7.00.

Ashlynn P.
Évaluation :

Le client n'a pas laissé de commentaire.

ANDREA B.
Évaluation :

My agent was very pleasant to work with. I was impressed with her service.

Angelbert I.
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Le client n'a pas laissé de commentaire.

Stephen B.
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Le client n'a pas laissé de commentaire.

Thomas G.
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Le client n'a pas laissé de commentaire.

Travis M.
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I had a reservation, when I arrived I was told the reservation I made wasn't available because there were other reservations for the same vehicle. If you think about this, it makes no sense. Why tell me I had a truck reserved only to tell me that someone else has reserved a truck I was told was reserved for me. And, the after hours return is a hassle. I was unable to login to complete the process so I simply returned the key, but was charged the return fee.

jay P.
Évaluation :

not friendly people.

rikia W.
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Le client n'a pas laissé de commentaire.

JOSETTE F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Brian Y. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jasmine C. | Expérience générale |
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Bedbugs on uhaul truck and unit that got into my brand new furniture and our home on base causing us to throw out all our furniture . Staff had I don't care attitude and told my husband they didn't have bedbugs. I am in the military and I trusted Putting my stuff in a storage and I trusted using you guys tricks to transfer my stuff without any issues. Very disappointed and have gotten military Lawyers involved. The way I and my husband were treated were very rude. I will make sure no other military personnel goes to this uhaul 0

Martial T.
Évaluation :

It took forever to check the truck because your smart phone system was not working.

carlos L.
Évaluation :

Everyone was excellent. They were very attentive to all of my needs and questions. Just an excellent overall atmosphere.

Danny S.
Évaluation :

The front entrance to the site needs a re-design. The entrance, parking lot, and equipment return form a bottle neck. This bottle neck increases stress, delays, and potential damage for both customers and UHaul. Also, the staff works very hard and does and excellent job under the circumstances.

Janille P.
Évaluation :

I ran into some rain on my drive from GA to MD, and a few of my boxes inside had some water damage, but nothing was ruined, but I still think the units are well maintained and easy to haul!

Jeffery F.
Évaluation :

Clean out the trailer when it's returned from use. My rental had 100's of these little styrofoam beads everywhere

KATHRYN E.
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Le client n'a pas laissé de commentaire.

Jeffrey J.
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Le client n'a pas laissé de commentaire.

Ernest G.
Évaluation :

Fastest & most Efficient Experience I have EVER had with UHAUL! That covers a period starting in 1973!!! This move represents, I think, my 38th move since the age of 19. Yes, I served in both the Army & Navy. This organization here needs no improvement. They just don't need to do anything different than how they operate now.

CATRESE L.
Évaluation :

The overall experience was Professional, Fast, & Friendly!

NESTOR S.
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Le client n'a pas laissé de commentaire.

Thomas C.
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Le client n'a pas laissé de commentaire.

marla S.
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Le client n'a pas laissé de commentaire.

lewis C.
Évaluation :

No improvement necessary

Stephen K.
Évaluation :

Le client n'a pas laissé de commentaire.

ANGELIQUE D.
Évaluation :

Le client n'a pas laissé de commentaire.

ERIC S.
Évaluation :

Sat confused for awhile before finally making my way inside to ask for clarification about my drop off. Before I could ask the question, a lady who was not helping any customers and texting on her phone barked at me about wearing a mask (I was 2 feet inside the door way). A large truck was ahead of me in line and once I finally got help, had to maneuver a tricky turnaround to get out.

Cordelia F.
Évaluation :

Le client n'a pas laissé de commentaire.

Nancy S.
Évaluation :

Staff was very polite and efficient. I had contact with 3 different people and they were all so nice it is much appreciated. Good Job!!

Bruce S.
Évaluation :

Le client n'a pas laissé de commentaire.

Yolanda R.
Évaluation :

I called 3 days tried to be patience still no one has called me back or tried to resolve this issue. When I asked them why are you charging me they said take it up with the manger. I was giving a free day but was charged for the free day. I was told i would recieve a refund within 5 to 10 business day I gave them 14 days called again they said they dont see that in the systme and put me on hold and never came back to the phone called back for the third time I was transferred and put on hold and they didnt return.

MITZI T.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer J.
Évaluation :

The employees are wonderful!

Henrietta P.
Évaluation :

Tune up the trucks 100.00 For fuel is ridiculous only 278'miles.

YOLANDA F.
Évaluation :

This location took very good care of me and explained the process thoroughly. I will definitely return if I am ever in need of a moving truck or moving materials. Everyone was very helpful and friendly. My salesperson was outstanding!!! Thank you very much.

Andrew W.
Évaluation :

Le client n'a pas laissé de commentaire.

Greg H.
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Le client n'a pas laissé de commentaire.

Janie W.
Évaluation :

Le client n'a pas laissé de commentaire.

ANGELDAWN J.
Évaluation :

Corey, who drove my truck to install the car tow, drove the truck so fast and recklessly that when he brought it back I had to make sure nothing was broken inside. When he came back with it I told him he's paying for it if anything is broken, he started arguing with me about it and got nasty. After that he was being rude to my uncle who was driving the truck because he couldn't find how to turn the hazards on so Corey was shaking his head and laughing at my uncle. When I said something about it, Corey's friend (who was sitting in the parking lot blasting music for whatever reason) told me he would “smack the shit out me”... the next day I called the manager of this store, Lakeya Williams, to complain and told her what happened. She was completely unapologetic and didn't care at all from the time I opened my mouth. She was extremely rude about the whole situation. I cant believe after spending 363$ here I was treated like this. I should have told them right then and there to take their equipment back and give me my money back I've never been so disrespected at a business where I'm spending my money..

Isaac H.
Évaluation :

Had to wait 20 minutes after I signed my contract for the truck to be ready. No one there knows common customer courtesy. No one smiles at this location. I have been there several times and they have consistently proven to be poorly managed, with no one there caring about there job.

Charles O.
Évaluation :

Do better!!

James L.
Évaluation :

Le client n'a pas laissé de commentaire.

cyril D.
Évaluation :

Le client n'a pas laissé de commentaire.

shana M.
Évaluation :

Le client n'a pas laissé de commentaire.

Donald D.
Évaluation :

Better organized “lines” for customers arriving to pick up vehicles.

John M.
Évaluation :

Le client n'a pas laissé de commentaire.

Vanaja V.
Évaluation :

Excellent service

Matthew P.
Évaluation :

The gentleman who came to check the truck and tow dolly was very helpful. The person at the front desk was not nice

Tasha M.
Évaluation :

I had a great experience. Everyone was so helpful. I would definitely use this company again and the moving company Low Country Movers did an exceptional job. They we're on time, knowledgeable, fast and efficient. I would definitely use them again. So worth it!

Charles M.
Évaluation :

Le client n'a pas laissé de commentaire.

Tyler K. | Expérience générale |
Évaluation :

I will 100% recommend this place. Really friendly staff that hustled to take care of all of our needs!

Ron B. | Expérience générale |
Évaluation :

Good customer service and very helpful staff

Savannah S. | Expérience générale |
Évaluation :

Storage unit was a great size and very accurate to the description. When I opened the door to the unit, it didn’t seem like it was as hot in there as I thought it would be being mid-August in Savannah.

Robert J. | Expérience générale |
Évaluation :

good

Earl O. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

herman w. | Premières impressions |
Évaluation :

The storage unit floor was wet. Difficulties get the purchased lock on. Spoke to someone about getting the holes on the door aligned. Did not get the reserved truck, but accepted the one available.

Kyle s. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Nancy N. | Expérience générale |
Évaluation :

Had a great experience, everyone was very cooperative and nice. I would use them again and would recommend them to everybody.

Kurt S. | Expérience générale |
Évaluation :

Lakia and her team were so friendly, helpful, and knowledgeable!

Amari D. | Premières impressions |
Évaluation :

Unprofessional manager provoked an argument and ultimately called the police after she made a threat to me, the customer. After renting a truck in another state, traveling for 2 days, and arriving expecting to check in with 0 issues this was the last thing that need to happen. U-Haul’s system messed up my storage reservation and instead of leading with an explanation, she lead with attitude that was met with attitude. Aside from that, the other staff was super professional, especially Travis, who was actually able to articulate professionally all details about my unit check in process..

Shana M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

larry c. | Expérience générale |
Évaluation :

We had roaches in some of the boxes after storing them. It was disgusting. They were huge.

Willam L. | Expérience générale |
Évaluation :

Everyone is always friendly and helpful.

Lee V. | Expérience générale |
Évaluation :

Worst experience I’ve ever had. NEVER coming here again for a storage unit.

LEONARD J. | Expérience générale |
Évaluation :

Convenient location. Friendly and helpful staff. My storage unit was in location subject to water run off from rain and muddy in front when it rained. Unit also leaked during rain and some of my items received minor moisture damage.

larry c. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Alyssa J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph M. | Premières impressions |
Évaluation :

Very nice people and place

Joe K. | Expérience générale |
Évaluation :

Staff was Friendly but upon moving things out of unit, I talked to them twice at front desk to check out and inform them everything was out of unit and we no long needed it. I was told “you’re good to go” - they didn’t get on computer and even look at my account to close out. The next week, I had a bill for the next month because they didn’t close me out! I spent half hr with customer service online having them do it

Cheryl L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Bernice W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

allen s. | Expérience générale |
Évaluation :

very helpfull and friendly staff. I really appreciate that i could recieve all of my packages there and they would often call or text me that a package had arrived.

STEPHANIE C. | Expérience générale |
Évaluation :

I really appreciate your service.

Alyssa J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Kurt S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JEFF G. | Premières impressions |
Évaluation :

Thanks for your assistance.

Alison N. | Expérience générale |
Évaluation :

Very helpful!!

Cheryl L. | Premières impressions |
Évaluation :

You all are such a blessing!

Ed H. | Expérience générale |
Évaluation :

They where great to work with and very helpful.

Kelly H. | Premières impressions |
Évaluation :

Facility was clean and staff friendly. Move in would have been made easier if they had a trolley or hand-truck available to use

Rachael L. | Expérience générale |
Évaluation :

Loved the staff's willingness to help us when we discovered the assigned storage unit was too small. Everyone was very helpfu!

KEVIN W. | Premières impressions |
Évaluation :

Very helpful! Made moving and time management run smoothly. Again keep up the work and look forward to working with you in the near future.

DEBORAH b. | Premières impressions |
Évaluation :

Lakia was especially helpful during a stressful day. Things hadn't synced up for me as I desired. She was patient and provided the right options for me.

Daryn M. | Premières impressions |
Évaluation :

Excellent customer service. All representatives were exceptionally helpful.

Theresa C. | Premières impressions |
Évaluation :

The girl Kia was rude at first but sjeb

Colleen F. | Expérience générale |
Évaluation :

Amy abs the crew at this location were phenomenal. I’ve used uHaul services for years but this was by far the most excellent experience.

Jasmine M. | Premières impressions |
Évaluation :

This was my first time in years with uhaul definitely one to remember Lakia and Travis were very helpful and explained everything perfect

christopher t. | Expérience générale |
Évaluation :

Great service all around

carol m. | Premières impressions |
Évaluation :

Thank you for your kind, and much needed help. It's certainly appreciated.

Leanne M. | Premières impressions |
Évaluation :

The rental unit manager, Lakia, was and always is very helpful and friendly when I speak with her. She checked into and cleared up the issues quickly.

Mary L. | Expérience générale |
Évaluation :

Thanks for the exceptional service.

Kenneth B. | Premières impressions |
Évaluation :

Exceptional service the best experience I've ever had.

Margo F. | Premières impressions |
Évaluation :

Excellent service provided by Tabitha, Matthew & Amy. They are ALWAYS professional, caring, efficient and respectful. They are true all-stars in providing consistent outstanding customer service.

MARGO F. | Premières impressions |
Évaluation :

Perfect service, compassion, respect, patience & care!

John P. | Expérience générale |
Évaluation :

Rated average because of the U-Haul side - I had a storage locker reserved, had to wait an hour to check in because of people trying to check out/in rental trucks. Rep that finally helped me was great

Marilynn S. | Expérience générale |
Évaluation :

The Abercorn staff was awesome! I appreciate all of the patience and information.

Robert Q. | Expérience générale |
Évaluation :

Always great to work with you. Thank you!!!!

JOHNATHAN W. | Expérience générale |
Évaluation :

Uhaul on Abercorn is top notch!!

Anitra P. | Premières impressions |
Évaluation :

Tabitha was Awesome! She was kind and professional!

HENRY W. | Expérience générale |
Évaluation :

Staff very helpful

Charlene M. | Expérience générale |
Évaluation :

My only problem was the unit was not large enough and a larger one did not become available. Ok, two problems. I had a problem with the stairs.

LADONNA T. | Expérience générale |
Évaluation :

Staff was extremely helpful and courteous. I would certainly use uhaul again.

Harvey R. | Expérience générale |
Évaluation :

Every employee from management down was very helpful in my experience!!! Could not have had any better service!!! I have moved a lot over my years... Hopefully this is my last and what a nice way to e

Zeekeyshia P. | Expérience générale |
Évaluation :

Great storage place

PERB F. | Expérience générale |
Évaluation :

It has been a pleasure using your facilities since January 2010. My only request would be to receive some paperwork that we had vacated the unit and it was found to be satisfactory. Thank you.

Randal W. | Expérience générale |
Évaluation :

Many miscommunications along the way both in Las Vegas and Savannah.

Allison V. | Premières impressions |
Évaluation :

Very caring, concerned employees. Have had countless experiences with U Haul. Some not too good. This was by far the best experience I have ever had over many years of doing business with this com.

Peggy a. | Expérience générale |
Évaluation :

Kindly see the letter sent to corporate about all of the hidden fees and you company feeling as though they can charge whatever they want when they want without authorization. I would NEVER recommend

Scott C. | Expérience générale |
Évaluation :

Had to wait six weeks for Ubox to be removed from my property. Had to make multiple phone calls while at work to rectify the problem.

Joanna G. | Expérience générale |
Évaluation :

My only issue would be the price monthly for storage. I had the smallest storage and I was being charged $80 a month which I believe is pretty high since there are other places that charge half.

Amber M. | Expérience générale |
Évaluation :

Amy and her entire crew always go above and beyond! You are all amazing!!!

Rafael R. | Expérience générale |
Évaluation :

Thanks for your help

Donald B. | Expérience générale |
Évaluation :

Amber was a big help when I purchased the wrong movers for the boxes I had. She took the time to help change the movers I had.Thanks again.

Thomas H. | Expérience générale |
Évaluation :

Storage unit was absolutely filthy. Water damage, mildew and mold to more than half of our belongings. Roaches got in our boxes.

yuri g. | Expérience générale |
Évaluation :

Staff was wonderful to work with.

Carolyn J. | Expérience générale |
Évaluation :

very helpful staff, especially with discarded items we could not take anywhere else.

Charron H. | Expérience générale |
Évaluation :

Had no problems and everything was good

Dawn L. | Réservation |
Évaluation :

The two young ladies were amazing! They are the only good thing that happened with uhaul. They went out of their way to try and help me after my truck rental rental was an absolute nightmare.

Carlos T. | Expérience générale |
Évaluation :

The staff was very helpful and friendly, they made an effort to meet my individual needs. The Mananger and the rest of the staff, were very kind I highly recommend their services, thanks!!

Marki L. | Expérience générale |
Évaluation :

Very happy with the service provided.

Melinda V. | Expérience générale |
Évaluation :

Facility manager would not work with me on pro-rating my rent for boxes which were stored for one week out of the last month. I was told to call the owner of U-Haul. I had to call the corporate office

Taylor M. | Expérience générale |
Évaluation :

Thank You U-haul Savannah for all of your help. The manager Ms. Amy and Assistant manager Ms. Amber are amazing and above the curve on customer service. They are truly a credit to the U-haul company.

Shanice C. | Expérience générale |
Évaluation :

N/A

martin b. | Expérience générale |
Évaluation :

Amy and her crew are always exceptional - highly recommend this store!

christian M. | Expérience générale |
Évaluation :

This location is the best of the best hands down. Customer service is awesome. Storage is always clean and secure.

david b. | Expérience générale |
Évaluation :

When the door to our storage failed to close ..The attendant got a repairman there and did not leave unsecure til repaired. We felt comfortable leaving our unit unsupervised while they repaired it.

Laurie S. | Expérience générale |
Évaluation :

Great company, I would highly recommend.

DORIS D. | Expérience générale |
Évaluation :

Extremely helpful, professional, and friendly. Made the whole moving experience pleasant. Thank you!

Jeff C. | Expérience générale |
Évaluation :

No prolems at all! Thanks

Charlie l. | Expérience générale |
Évaluation :

The staff was very helpful and courteous

Kathy B. | Expérience générale |
Évaluation :

No light inside of storage, wires hanging down, when trying to enter building. I payed on Mon. & there was a red lock, that was not removed by Wed. Gate would not open 3 times on Wed. Staff was laughi

Dan M. | Expérience générale |
Évaluation :

Great Service Thank you

Dan M. | Expérience générale |
Évaluation :

Extremely helpful, knowledgeable,polite, and friendly staff. Thanks for all your help

Esther S. | Expérience générale |
Évaluation :

The old man in the office who said he doesn't care weather you are a customer or not he would run you down with uhaul truck. He needs a transfer out of there. No customer service experience, lack of

HAZEL R. | Expérience générale |
Évaluation :

Amy spent almost n hour cutting my lock for me and still balanced a lobby of anxious customers. Excellent service. My last 3yrs of storage there was real cool.

Non reviews have been submitted for this location.

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