Michael G.
Le client n'a pas laissé de commentaire.
Évaluations des clients U-Haul Moving & Storage of Schenectady
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Schenectady
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maureen g.
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Premières impressions
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Very helpful staff
Christine S.
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Expérience générale
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Moving in was a nightmare. The staff informed my older children that they we “high as f***” when they were assisting them because of a lock that had broke. I needed the large unit, and this was the last one. I was told because of the lock they were going to need to move me to a smaller unit. After I called them up they figured out how to get the lock off and I was able to keep the unit. Not after they had charged me for the smaller unit. Now I have two charged on my account for 2 units. I am being told that it will fall off. I wait the three days and it cleared. I have to go in once again to clear this up. Here comes the next month and I am supposedly set up on auto pay. This is in fact not the case. Because when they were playing hop scotch with my unit they also cancelled this. I go in and I am assured it is now set up again and the 45 dollars on charges they said they will waive. Well here comes the next month and guess what is not set up. Oh yes my auto pay. I just moved all of my things out of the storage because I am being inconvenienced in having to go there every time there needs to be a bill paid or I need to resolve the issue of incompetent staff.
LaChelle R.
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Expérience générale
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Always a pleasure working with the staff, when I needed assistance.
Andrew B.
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Expérience générale
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Would be nice to prorate the time used. We bought a house 3 days after the month needed to be paid. So basically two free weeks for them. Other than that it was well worth it.
Susan B.
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Expérience générale
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Your team was gracious and helpful with every concern, visit and request I made. Thank you again.
Judith G.
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Expérience générale
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The entire team is helpful and friendly. Nice crew working there!
Lucy h S.
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Online Move In
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The online description of the storage is accurate, facility is clean and secure, and the staff was very helpful. Thanks.
William S.
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Expérience générale
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Customer service is always good at this location. The person that hooked up our trailer was very friendly.
SAM V.
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Premières impressions
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You folks are a rip off every time I use you and it takes the longest time to go through the system.
Stephen G.
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Premières impressions
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The Employees were helpful. We had a horrible experience with other customers while we were there. A couple was inside screaming and swearing at each other. The female threw a lock across the facility missing my 13 year olds sons head by inches. The staff did apologize for the actions of this couple. My 6 kids were pretty shook up from the incident.
KHARIN M.
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Expérience générale
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I am very grateful to the staff.
kiasia` m.
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Expérience générale
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There are no payment plans. The late fees are very high, and it is very difficult to get someone on the phone.
Crystal p.
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Expérience générale
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They were very helpful
cheryl G.
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Expérience générale
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Bad customer service I'm hoping I never go through such nitemare w this place again. Chair person and all socks. Giving him an call 2 months ago this fool never called me
shakiya s.
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Expérience générale
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Great service
Crystal p.
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Premières impressions
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Very professional and respectful
Julian M.
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Expérience générale
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Good
Jared C.
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Expérience générale
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The staff were very friendly and helpful. There were a few issues dealing with the computer system that were resolved after the staff made phone calls, but this seems like UHaul's fault, not theirs.
MICHAEL L.
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Expérience générale
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The guys at this location were friendly and happy to assist.
Tracy M.
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Expérience générale
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I opened this storage unit I never used it so cancelled it. They still charged me. Never even had anything in it nor a lock put on it. I would like my refund was told I would get it. Haven't yet.
katheline l.
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Réservation
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Ty
JOHN S.
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Expérience générale
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Personel very helpfull whenever needed
Tihesha S.
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Réservation
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The Uhaul rentals van had the worst steering ever, it was borderline unsafe, it was like it was the lose causing it to move all over the road. Hard to control.
Shannon M.
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Expérience générale
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They don't prorate ok the have end. So if you move out before the end of the month you're still partying for a full month. The facility raised rent while I was there... By more than a bit. Wouldn't re
kevin c.
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Réservation
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All you guys were great at the Schenectady, N.Y. location. All employees were very pleasant and professional, thanks for everything. Kevin
IVAN C.
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Expérience générale
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I’m happy
peter s.
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Expérience générale
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Overall,great job by the whole crew when it came to renting needed vehicles and also having access to the storage areas.Again,great job they all get a 100% rating.
NANCY G.
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Expérience générale
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Prices too high & too many increases. You buy lock but can’t cut off???
ruth j.
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Expérience générale
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U-Haul is a good service in general. However: who ever was handling the billing, screwed up regularly w our billing.
laura g.
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Expérience générale
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I was impressed with the staff and helpfulness I received. i will recommend this facility to anyone who asks.
Camille D.
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Expérience générale
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Don’t waste your time with this U-Haul location. Make the trip and go for another one and prevent yourself a migraine. They are rude, and lazy. I will never be coming back here.
EMILY R.
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Expérience générale
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If I ever need a storage again, I know where to go to.
Parisha M.
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Expérience générale
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Great Work ‼️
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