Customer Reviews for U-Haul Moving & Storage of Schererville

5 890 évaluations

1861 US Rte 41   Schererville, IN 46375
(S Of Rte 30 on US 41 Between Tiebels & Mcdonalds)

(219) 322-2043

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(219) 322-2043

1861 US Rte 41
Schererville, IN 46375
(S Of Rte 30 on US 41 Between Tiebels & Mcdonalds)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Only issue is with the amount of ice making it dangerous to get in and out of the storage unit.

CHRIS T.  |  Premières impressions 
Évaluation :
5

I've used this location a few times & check in/rental process always easy & straightforward-Courtney & staff do a great job.

ROBERT C. 
Évaluation :
5

Everything was great. Staff efficient and professional. I always prefer Schererville Uhaul.

MURRAY F. 
Évaluation :
5

my son said the brakes were a little touchy so maybe check them 😊

Karen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna T. 
Évaluation :
3

clean the trucks! Dusty and dirty inside

JAIME N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EARNEST B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID J. 
Évaluation :
4

The door rubber trim is hanging off and makes the opening very difficult...unit 446. Otherwise, all ok.

andrew a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

The crew here are very helpful, polite, and always a pleasure to work with! I would definitely recommend the schererville U-Haul!! Keep up the great work and service!!

ROBERT M. 
Évaluation :
5

I don't think the trailer was really ready to be leased when we were given it. The resolution to the issue was handled well. Both a worker Steven Wonder and the manager Courtney Lambie wee understanding and professional.

Suzanne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBIE C. 
Évaluation :
5

No issues. Truck just needs new windhshield wipers

lizabeth W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVAN Z. 
Évaluation :
5

Make sure the oil is changed so I don't freak out when it says "change oil"

Jaron E. 
Évaluation :
5

Great experience. Would recommend highly

Nicholas A. 
Évaluation :
5

Staff was very helpful and friendly and made our experience go smoothly. I would recommend highly

Susan S.  |  Premières impressions 
Évaluation :
5

Very good service and very helpful.

GABRIEL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asante B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DORTHIE R.  |  Expérience générale 
Évaluation :
1

Charging for storage after they lock me out, try to make arrangements get my things, by paying fifty and then another payment but was refuse, never heard from them, now saying owe over seven hundred dollars, filing bankruptcy cause of ur company

Alicia V.  |  Expérience générale 
Évaluation :
5

An appointment prior to equipment is a definite plus. The trailer was out and ready for pickup. Service here is excellent!

Frank C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARITHA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Al T. 
Évaluation :
5

Excellent from start to drop off.

DONALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
5

It would be nice if you could have some vehicles that were smoke Free for the non smokers

LATANYA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUAN C. 
Évaluation :
5

the two young ladies working were super great and efficient and knowledgable and should get a raise!

PAUL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
5

Eric was a Big Help along with Jordan I was in and out of the building in a Flash!

RAY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY G. 
Évaluation :
5

Fast, efficient and organized.

MARK V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD A. 
Évaluation :
5

Excellent service on the return.

STEPHEN V. 
Évaluation :
5

Super fast service, friendly, efficient and helpful

HOWARD F. 
Évaluation :
5

The customer service is top notch and would recommend maintaining high level of support. Merci!

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK C. 
Évaluation :
5

Prompt response and courteous personnel.

STEPHEN V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEE S. 
Évaluation :
3

No one seemed to understand my reservation & paid for moving supplies had to remind them I paid for them so they can give them to me as well as my locks .

Alajah V.  |  Premières impressions 
Évaluation :
5

The staff was was nice and Friendly but the equipment was loud, made a reveled up sound like a muffled machine. Al so the passenger door opened twice while driving something might have been wrong with the latch it really scared my passenger the first time it happened

JAVINA B. 
Évaluation :
2

I returned the vehicle with approximately 10 to 15 dollars less gas than was originally in the truck and was charged 50 dollars for gas charge. It would have been nice to know that ahead of time

RODGER B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Nothing! The online check-in is easy and speeds up the wait time when you pick up the truck. I arrived at U-Haul and was in and out quickly.

Debra D. 
Évaluation :
5

I have no complaints

ALPHA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul K. 
Évaluation :
4

Rien

WESLEY A. 
Évaluation :
1

Dislocation by fire is probably one of the least favorite. When are reserved the truck know Dolly to move people at the counter claim that the dollars are being taken by the customers that I understand. No thought initially to help me try and find another dolly his military in the world so that's why I'm giving us such a low rating

Joanne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
5

The staff was super helpful,friendly and efficient.

MICHAEL P. 
Évaluation :
1

Have clear line of communication

STACI R. 
Évaluation :
1

They wouldn't stop calling me about what time I was dropping off the truck. I explained to them when I was to drop off the vehicle and it's as though they didn't listen to my answers to their questions

Nicholas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

The location was fine and Courtney was great. However, I booked this in Illinois and I'm aware that the location could change depending on availability but I didn't realize it it would change to another state. Nor was that mentioned in the original booking. It was only mentioned that I may have to go to Markham or Midlothian IL. This location was 38 miles from my home. The location did increase the free miles to make up for the additional since I had to drive it all the way back to Chicago to load it.

John P. 
Évaluation :
5

Location and van were great. Frustrating using the app. Getting photos difficult on check out. Wouldn't accept photo of gas gauge. Crashed multiple times.

ANDREW Y. 
Évaluation :
5

Your staff is so nice. Equipment was well maintained and clean!

ROLAND J. 
Évaluation :
5

Great staff above and beyond highly recommended.

MARWAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADONIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA S.  |  Expérience générale 
Évaluation :
1

I not going to judge the company based off of one employee. I have rented from Uhaul plenty of times and they have always been good. Today I experienced the worst thing that can happen. They girl who checked me in and got my trailer gave me the wrong trailer that was defective. I asked this is not my trailer she said don't worry I will update your contract and send you a new one it didn't make sense but I said ok believing her and I drove off and got a call 5 mins later to return the trailer. they had given me one that was no good told me to please be safe and careful bringing it back.well sure enough when I turned around my trailer came off my hitch started hitting the back of my car. Swerved left to right and i don't know how but it came off my truck swerved to the right and ended up in a ditch. I have never experienced something like this but I can tell you it's scary. I'm not happy. I hope that the company owns up to this mistake and takes care of everything.I'm waiting for the manager Craig Wilson to call me.

LUKE V. 
Évaluation :
5

Great service

Greg R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aristotelis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS Z. 
Évaluation :
4

We have rented from this location on multiple occasions. They tend to be very busy. When I drove in to return the equipment I was told it would be at least 30 minutes before they could check me in, but if I wanted to leave, they would email a receipt. They did email one later. My previous experience here and at other locations is that check-in is immediate and done with a wireless device. I don't know why they couldn't complete an immediate checking.

JOHN L. 
Évaluation :
5

I always have excellent service at this U-Haul location!

JODELL A. 
Évaluation :
5

nothing

STEPHEN V. 
Évaluation :
3

Make sure your forms are accurate. You were going to charge me for not filling the truck . My contract stated I started with a half tank your people were going to charge me for a full tank. It was only a half tank I needed to bring it back . How about full tank of gas start to finish?

DENNIS B. 
Évaluation :
5

Lower the price per mile, it's a bit high

THOMAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Great experience here. Employees all very respectful and helpful

DERRICK M.  |  Expérience générale 
Évaluation :
5

Really enjoyed talking to the workers they did absolutely amazing with getting me in and out fast had a great conversation with them

JOHN G. 
Évaluation :
5

dropping off trailer took less than 5 min...outstanding

Edward C. 
Évaluation :
5

Everyone was very friendly and helpful. Really appreciated that.

KENNETH K. 
Évaluation :
5

LOVED my experience. Such friendly and helpful people. Thankful for a smooth transaction as things can sometimes get tricky with rentals. If there is any storage unit information i would love some. Merci.

Lisa N. 
Évaluation :
5

Great Service Thank You

KEVIN M. 
Évaluation :
5

Very friendly staff, quick and helpful.

ERIC L. 
Évaluation :
5

Lower the price

GORAN K. 
Évaluation :
5

Nothing to improve.

JAMES R. 
Évaluation :
5

Very friendly and helpful easy in and very easy out !

John M. 
Évaluation :
4

Fix your computers. Clerk had to issue a refund because the system charged me for a second day by mistake. Other that it was a great experience.

MARY LOU R. 
Évaluation :
5

Both Jordan and Steven were terrific! Thank you so much!!

Angela L. 
Évaluation :
5

continued great experienced

KELLY H. 
Évaluation :
5

Excellent service, very friendly staff!

NICOLE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY K. 
Évaluation :
5

I'd like to see the records for PM on this truck. I haven't had any issues with any rental til now. I watched the gas mileage steadily drop from 9,6 to 7,9 mpg. Me previous rentals I have watched it go up. The one I took to new york got up to 10,5mpg. It also has a loose belt and didn't have proper air pressure in the tires. You rented me a clunker and I'll use you for storage but will not be renting any more trucks from you. (And we signed up for 24 shows next year) I'm sure Budget will appreciate our business.

BRENDAN H. 
Évaluation :
5

Easy experience.

Leonard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD E. 
Évaluation :
5

Easy to rent and equipment was use to use. Takes a few extra minutes inside but great!!!

CARLOS G. 
Évaluation :
3

If feel my account should have been pro-rated after I emptied my unit. That's how it should be.

JULIA R.  |  Expérience générale 
Évaluation :
5

I just want to say how helpful and friendly the staff are at the Schererville location. I highly recommend this place. Units are clean, trucks run great and the prices are good too!

Cheryl J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia B.  |  Premières impressions 
Évaluation :
4

Best customer service. Really helped make the rental of the truck and unit very unstressful.

Cheryl J.  |  Premières impressions 
Évaluation :
3

I put my experience as average because it wasn't excellent but it got the job done. I scheduled this storage unit over the phone on May 9 and confirmed with Christina one week before loading in. Unfortunately, upon arrival we were told our space was not available and had been "given away" prior to our arrival. I felt startled and upset, as hours before U-Haul trucking called me to ask if I could move my moving day to later in the week as they did not have my requested truck (made and confirmed same days as storage unit) to then called me back 10 minutes later to say they would have my vehicle. This call woke me before my alarm and concerned me, but as the job got done, we met our mover helpers and put everything in the vehicle. We drove from an hour away to use this storage unit for one to two months. After 5-10 minutes of the worker being in the phone with a superior, I was told I could be given a size up from what I ordered originally, if I was willing to pay more money (after a 20 % discount) than I was originally quoted and confirmed for the week before with Christina. I asked to speak to that superior when they arrived, which was explained as 15 minutes away. We got the storage unit assignment and were taken to the unit. A superior met us out there to reiterate the offer of 20 % off with the price hike as well as that our original storage unit would have been more expensive than I was quoted. When I asked about my original price, they said "prices go up $5 once a year so prices are higher than you were quoted." This concerned me as I was so recently quoted the 149,95 and left me feeling confused and questioning if I was being taken advantage of. It wasn't until we had to reiterate that we had scheduled and confirmed the space and wanted the same charge we were quoted for and that the only reason we went to another unit was because of their mistake that we were guaranteed our originally quoted price. My preference would be that this sort of situation does not happen to anyone else by more clearly communicating what unit will be taken up by whichever reservations are made in real time. I would have rather not had the experience I had, which was not good, and definitely not excellent. I would rather have an excellent experience and know that this experience could have been avoided but was not due to disorganization, poor communication, or flawed company policy. Thank you for reading.

Sophie G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DRAGAN M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam F.  |  Premières impressions 
Évaluation :
5

sometimes on hold longer than I'd like

kelly h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNEY H.  |  Premières impressions 
Évaluation :
5

Staff was very helpful, curtious, professional and knowledgeable with all my needs. Merci.

JULIA R.  |  Premières impressions 
Évaluation :
5

Highly rated

VAN J.  |  Premières impressions 
Évaluation :
5

Very professional and helpful

VAN J.  |  Premières impressions 
Évaluation :
4

Everything was kool . Keep it up

Robert M.  |  Premières impressions 
Évaluation :
3

Great!!!

edwina a.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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