Évaluations des clients U-Haul Moving & Storage of Scott's Addition at The Diamond

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Scott's Addition at The Diamond

Cote générale :

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Sally R.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeremy H.
Évaluation :

The process was super speedy, and the woman who helped us hitch the trailer to our car was great.

Blake T. | Expérience générale |
Évaluation :

Eh

MARGART C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHENPAUL H.
Évaluation :

After realizing the fine print at the bottom of all your trucks say others fees included I wont ever go back. "19.95" really big! And then pretty small it says that. Should say we are going to charge you out the ass and 19.95 is a joke. Nothing negative to say about the staff, very helpful.

HAKEEMKHADEEM EA M.
Évaluation :

I did not end up reserving the tow, but i was still charged for it. Also, I was told that the gas was full upon receiving and it was only 75% full. I returned the vehicle with a full tank. How do i go about reimbursement?

Robert T.
Évaluation :

I have had many good experiences renting from this location.

Laurie Q.
Évaluation :

Le client n'a pas laissé de commentaire.

LADONNAL M.
Évaluation :

The customer service agent was extremely helpful, professional and efficient in helping me use the “new” technology to complete my contract.

SHAROD B. | Premières impressions |
Évaluation :

Janay had Amazing Customer Service.

DOMINGA B.
Évaluation :

Excellent customer service 💯❗

James B.
Évaluation :

Didn't tell me I needed to turn in my truck by 9 am. Charged me for a whole fucking day when I turned it in at 11. Waited 20 minutes before someone got off their ass to check me in

ANGUS R.
Évaluation :

Le client n'a pas laissé de commentaire.

Evan H.
Évaluation :

Le client n'a pas laissé de commentaire.

Clintral M. | Expérience générale |
Évaluation :

The staff were helpful and kind.

robert a. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

jarcelle w. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Dennis B.
Évaluation :

No comments here, I have used you before and always been pleased with your convenience and affordability.

Thomas W. | Premières impressions |
Évaluation :

Excellent experience. Would highly recommend.

Darnell C. | Expérience générale |
Évaluation :

My only issue was the 4x4x4 unit I rented was smaller than advertised. Other than that my experience was great.

andrea j. | Premières impressions |
Évaluation :

I have used my storage for a few years. I am very Pleased.

William S.
Évaluation :

The a/c was not working, the local office made it right.

Nathan J.
Évaluation :

I am very upset that the vehicle I chose at a different location had no keys to be found and no one available to help. I was told by U-Haul that I could switch to this location with a bigger truck at no extra cost but it ended up being an extra $100. The team at this location is great. My issues are with corporate telling me the price wouldn't go up and for the first location providing zero customer service and being unable to perform the duties they are contracted to do.

Samantha G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Darnell C. | Premières impressions |
Évaluation :

My only complaint was that I didn't get what I paid for. I reserved and rented a 4x4x4 unit but I received a 4x4x2'9" unit. Staff tried to make it right by showing me another unit but it was the same as the other one. Then I was given the option to rent a 5x5x5 unit as t a higher price but I shouldn't have to pay extra for a mistake that's not mine. I'm still hoping this situation can be rectified. Thank you.

James R.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew B.
Évaluation :

Le client n'a pas laissé de commentaire.

Aldo D. | Premières impressions |
Évaluation :

The only problem I encountered was that I had to buy a lock from this facility, even though I had high security locks in my possession at the time. I don't think they should be able to force a $15.00 lock on a person when there are cheaper, just as good, locks on the market. I did find the staff friendly and helpful and I know they can't help it but i feel it would do a great customer service if gutters were attached to the units to prevent being dripped on from rain or melting snow. It makes it uncomfortable to be dripped on or my items getting wet because of the drip.

John N.
Évaluation :

Le client n'a pas laissé de commentaire.

Anita B.
Évaluation :

maybe have two staff on duty to limit the wait time, although the time was minimal.....5-8 minutes.

Jessica T.
Évaluation :

We were given a trailer that was full of rocks and dirt. We were assured that we would not have to pay a cleaning fee when it was returned which was nice since we did not make the mess but we should not have been given a dirty trailer to start with. In addition we were charged for insurance which I did not agree to.

Henry W.
Évaluation :

The guy who waited on me was awesome,

Jason S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jessica V.
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Le client n'a pas laissé de commentaire.

Jason L.
Évaluation :

Although it may be in the fine print, changing a customers pick up location last minute, is unacceptable! There are many more ways to accommodate this than asking the customer to accommodate you! I think UHaul has forgotten what customer service is, and they have definitely forgotten it's the customer that keeps them in business!

Tammy P.
Évaluation :

Le client n'a pas laissé de commentaire.

Elte T.
Évaluation :

Every thing went well. The guys were great.

robert a. | Premières impressions |
Évaluation :

Very good staff.

Bonnie B.
Évaluation :

Representative was very helpful and thorough. Loved the experience.

Tom S.
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Le client n'a pas laissé de commentaire.

Julia F.
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Le client n'a pas laissé de commentaire.

Forrest W.
Évaluation :

Le client n'a pas laissé de commentaire.

ANNAL T.
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Le client n'a pas laissé de commentaire.

Chase H.
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Le client n'a pas laissé de commentaire.

zianey B.
Évaluation :

The lady who attended me is a sweetheart. Really nice. Super helpful and went beyond everything to make sure we were good

James R. | Premières impressions |
Évaluation :

Great people to work with

John G. | Premières impressions |
Évaluation :

Both Macy and her associate that helped me sign in for the first time on Sunday afternoon were outstanding. I had a storage unit here at this location off and on from 1988 to 2004, but this experience was SO MUCH DIFFERENT THAN past experiences! Many thanks to Macy and her associate!!!!!

Leslie K.
Évaluation :

Le client n'a pas laissé de commentaire.

Deonte C.
Évaluation :

Truck was 5 miles over what was on the contract and I paid for it. Not right to rip people off.

Ahmed M.
Évaluation :

Le client n'a pas laissé de commentaire.

Josephine C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert R.
Évaluation :

Le client n'a pas laissé de commentaire.

Veronica B.
Évaluation :

The staff was nice to me. It fairly easy to get in the parking lot. I would recommend this location if I knew people in Richmond. I think it was only one pick up truck.

Dawn B.
Évaluation :

Le client n'a pas laissé de commentaire.

Lynanne Y.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTOPHER H.
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The mobile check in experience needs some work. Got stymied with an error in the form and ended up being helped by the rep inside.

Steven N.
Évaluation :

Customer service could be a little better. Overall, efficient and got the job done but didn't feel welcome or that my business was appreciated.

Becky D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERTALLAN T.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard C.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer D.
Évaluation :

Returning the truck was difficult

Lavelle W.
Évaluation :

Lance Pulliam ruined the entire experience. He was very unprofessional ! The interaction I had with this employee alone, will not allow me to recommend this company for services of any kind to anyone. Specifically because of Lance Pulliam , I will never be using U-Haul as company again .

Hans R.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael D.
Évaluation :

The people were very helpful and helpful!

Charlotte T.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey G.
Évaluation :

Superb service. Attitude. Equipment.

TIM C.
Évaluation :

Great experience

Thomas B.
Évaluation :

Very easy process. Helpful staff.

Anne Marie W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Justin H.
Évaluation :

We had no service issue with U-Haul, but the reason for my Average rating is because when I secured the truck via telephone on the 800 number, the representative was clearly not interested in answering my questions and REPEATEDLY said, "Can we get your information to make the reservation?" At least four times, I said I had another question. He was VERY unhelpful. My other complaint is the $50 rental fee which was NOT mentioned in that phone call (I wrote everything down). Really?! As if $1.29/mile is not enough of a profit?? We had to make a hasty choice because of the help being available at the last minute, but I felt taken advantage of. Disappointing.

James J.
Évaluation :

Le client n'a pas laissé de commentaire.

DENISE H.
Évaluation :

Le client n'a pas laissé de commentaire.

Joshua H.
Évaluation :

Le client n'a pas laissé de commentaire.

Sarah W.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHNWESLEY D.
Évaluation :

Very quick drop off, employee still not wearing mask

Todd R.
Évaluation :

Le client n'a pas laissé de commentaire.

Taylor C.
Évaluation :

Great experience and extremely helpful for a short move from one side of the city to the other!

norris s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Abigail G.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul S.
Évaluation :

Everything was great!

JOHN M. | Expérience générale |
Évaluation :

Very convenient and hassle free. Thanks.

alexander C.
Évaluation :

Le client n'a pas laissé de commentaire.

Juan A.
Évaluation :

Great experience as usual - keep up the good work!

MARK B.
Évaluation :

Le client n'a pas laissé de commentaire.

Malika T. | Premières impressions |
Évaluation :

Lance and Macy were the most helpful staff members. My moving experience has been very stressful, but they made it easier by being flexible to my needs and communicating clearly about everything. They are the best and deserve the world.

Becky D. | Expérience générale |
Évaluation :

Clean facility, friendly staff, and great rates!

Levi W.
Évaluation :

TLDR: customer service amazing, process of picking up the truck after hours needs severe intervention. The person we interacted with in person was so great, which is why I chose the middle rating of average. The deduction though is because the process for mobile pick up frankly is BS. The padlock they used was either extremely old or plainly crappy because it took forty minutes to open it. I wish they had the boxes like other u-haul locations do... If I wanted to add supplies to my order I could pay online but had to pick up during open hours?? Why can't it be placed inside of the locked truck..? But anyway after my late start, I asked for an extension of two hours, and they gave it to me without an issue. We were even later than that AND forgot the above lock at home, and it was no problem at all (dropped it off the next day). Moving is always difficult, but you get what you get here and that's alright.

Nikita G.
Évaluation :

Le client n'a pas laissé de commentaire.

Jana O.
Évaluation :

Le client n'a pas laissé de commentaire.

George K.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel S.
Évaluation :

The vehicle had a leaking exhaust gasket so it sounded awful. The gas gauge didn't work properly causing me to fill past my obligation. The courtesy furniture blanket pouch was empty.

Michael H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel H.
Évaluation :

Did on line check in. Trailer pick up and connection went quickly and smoothly.

JOHN G.
Évaluation :

Le client n'a pas laissé de commentaire.

John E.
Évaluation :

I returned the truck after hours so I don't have any real feedback. Other than the after hours key Dropbox needs to be much more visible and identifiable.

Anne Marie W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

William F.
Évaluation :

The gas was noticeable lower than I was told it would be. I mentioned it to the customer service rep and included a photo in my vehicle check process before leaving the lot. I was assured it wouldn't be a problem for me. When I returned the vehicle, I mentioned it again to a different representative. U-haul ended up charging me for 3 gallons of gas after I drove only 6 miles and filled up half a gallon before returning.

Anne-Marie W.
Évaluation :

Very professional and friendly

Lance P.
Évaluation :

The customer service was fantastic, the prices were affordable. Overall a great experience. Macy was great!

KEVIN M.
Évaluation :

Le client n'a pas laissé de commentaire.

karri ann A. | Expérience générale |
Évaluation :

I think it’s robbery that I paid on time, in full via automatic payment every month for 4 years giving Uhaul over $3,000 and yet when I moved out on July 1 I was not able to prorate my final month payment and receive a refund of $32.47. That takes a lot of nerve. I spent more than that on boxes but not a cent of it at Uhaul because of your unfriendly customer policy.

Robert C.
Évaluation :

Returned after hours. All good.

Chase B.
Évaluation :

Le client n'a pas laissé de commentaire.

Becky D. | Premières impressions |
Évaluation :

Excellent customer service from the person who helped me with my reservation.

Alexandra B.
Évaluation :

Le client n'a pas laissé de commentaire.

Bridget R.
Évaluation :

Lance is the best!

John C.
Évaluation :

AWESOME help and location!!!

LUKE G.
Évaluation :

Very helpful. Took care of us immediately.

Hans L.
Évaluation :

Le client n'a pas laissé de commentaire.

Kelsey S.
Évaluation :

Le client n'a pas laissé de commentaire.

David C.
Évaluation :

Le client n'a pas laissé de commentaire.

RHONDA W.
Évaluation :

Le client n'a pas laissé de commentaire.

Katrina Q.
Évaluation :

Le client n'a pas laissé de commentaire.

George W.
Évaluation :

Lance was very helpful. The phone check in system did not work.

JENNIFERJENSEN D.
Évaluation :

Le client n'a pas laissé de commentaire.

BRYAN G.
Évaluation :

Le client n'a pas laissé de commentaire.

Normand M.
Évaluation :

I made the reservation over a month before pickup and was quoted a price and then the center I made it for changed me to another center and than they tried to charge me more for the trailer and I had to sand my ground for the price I was quoted. The trailer I found out also leaks and a lot of my items were wet due to the rain and leaking trailer. I will be renting a U-Haul from Mobile AL in about 2 to 3 week and your company should give me a free or a lower price due to the problems I had

Robert C.
Évaluation :

Uhaul has charged me for an extra day on my rental, when I only had the truck for just over 24 hours. I replied to the email requesting a response and a refund, and nothing has yet been refunded.

Makensey C.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary P.
Évaluation :

We had a great experience.

brock c. | Premières impressions |
Évaluation :

Worker was incredibly helpful in solving my issue and assisting me any way possible

Beth H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth H.
Évaluation :

Le client n'a pas laissé de commentaire.

Brittany B.
Évaluation :

Customer service was awful I left a mirror on truck by accident and it was stolen I called corporate and all of a sudden the mirror suddenly showed up DO NOT USE this location

Douglas H.
Évaluation :

I called the 800 number to change my return location, so I could return the trailer to the original location. That change was approved over the phone. When I returned the trailer to the Arthur Ashe Blvd location, however, the store manager objected and said that there was nothing in the computer record to show that I had called. He told me that my original contract required me to take the trailer to PA as a one-way trip. The store manager Tuesday AM was neither friendly nor helpful. I was causing him a problem. That was his attitude. Doug Harnsberger 804-399-0814 cell

Doreen O.
Évaluation :

John B was really the best! Would use the facility again in a heartbeat!

William B.
Évaluation :

Le client n'a pas laissé de commentaire.

Susan M.
Évaluation :

The young woman who worked there was not wearing a mask, despite my asking her to wear one. She said they didn't have to wear one.

jeffrey K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas E. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Arlene T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Richard S. | Premières impressions |
Évaluation :

The office staff and lady who took me around the lockers were amazing. Perfect location and facility.

Barry R. | Expérience générale |
Évaluation :

Everything went well. Terms were clear and followed.

Elizabeth D. | Premières impressions |
Évaluation :

Staff was helpful and made sure my needs were met. Facility was a clean

Barry R. | Premières impressions |
Évaluation :

U-Haul Rep was friendly and helpful. Efficient and pleasant.

BARBARA S. | Expérience générale |
Évaluation :

we had 3 different units over a 10 year span, one unit had some leaking and paint flaking off onto our items. We used a drop cloth to cover our belongings.

Jonathan S. | Expérience générale |
Évaluation :

Friendly and helpful folks here. Well-run and clean place.

Jermell F. | Premières impressions |
Évaluation :

Great staff! Not really alot of opportunities to go the extra mile in truck rentals but the staff at this location really wowed! Definitely my location for future rentals!

DAVID L. | Expérience générale |
Évaluation :

I would recommend your services.

saundra b. | Expérience générale |
Évaluation :

It was my very first time ever needing and using a storage and it worked out great. Thank you for the use!

robert w. | Expérience générale |
Évaluation :

Everyone was very friendly and very helpful!!!

James P. | Expérience générale |
Évaluation :

I probably would not have added a comment if it wasn't for Calvin, a uhaul employee. Calvin happened to show up as I was moving out of my storage unit and helped me load my trailer. He was ausome!

Jennifer M. | Premières impressions |
Évaluation :

As far as Customer Service: Shikira was perfectly lovely & more than helpful throughout the entire process. She rates *****. Accessing the facility was tricky. Need more access doors.

erin c. | Expérience générale |
Évaluation :

had a temperature controlled unit & my leather peeled in there. Also charged a full month rent on one week of storage.

Nolan F. | Expérience générale |
Évaluation :

Staff great, helpful. Calling was a chore (wait time). Free month storage w/ truck rental great perk. Recommend last month be prorated--increases $ for u & me. My unit sat empty for 24 days (lost $).

shelley t. | Premières impressions |
Évaluation :

Shakira was Wonderful to work with. She made sure my daughter and I were all set before she left for the day and was as helpful and pleasant as any service person I’ve ever dealt with. Thank you!!!

Larry I. | Premières impressions |
Évaluation :

The staff was very helpful.

Cathryn S. | Expérience générale |
Évaluation :

Shakira Berdecia-Leon is a huge human asset for your company. She should be the Smiling Face for UHaul like Flo is for Progressive Insurance.

Melanie B. | Premières impressions |
Évaluation :

The employee was friendly and patiently answered my questions.

Kamra H. | Expérience générale |
Évaluation :

I had a rat problem 1.5 year into having the unit. The office was nice and accommodating but it was still a nuisance trying to clean and maintain the cleanliness if my household furniture.

Ashley W. | Expérience générale |
Évaluation :

Shakira makes sure her customers are equipped with what they need. She is very knowledgeable of how to care for the business of Uhaul. Great way to demonstrate flawless customer service!

Rory W. | Premières impressions |
Évaluation :

It seems as though there was only one person working that day at the location and she had a lot to manage but she was kind and courteous the whole time that there was stuff going on. Great service.

Rod S. | Expérience générale |
Évaluation :

Great customer service.

Nancy P. | Expérience générale |
Évaluation :

Excellent and convenient and very secure storage facility

MICHAEL M. | Expérience générale |
Évaluation :

A great group of people very friendly & helpful & the facility kept well & very convenient !!! Reason we have left is finally got rid of the “stuff” !!! Thank you !!!

Nancy P. | Premières impressions |
Évaluation :

Excellent 👍

DARREN S. | Premières impressions |
Évaluation :

Very helpful and accomidating

MIKE F. | Premières impressions |
Évaluation :

Girl at sales counter was very nice and helpful.

Cassandra D. | Expérience générale |
Évaluation :

I just moved my stuff out from a leaky unit. It has damaged many of things. Some items I brought home but my clothes smell like a leaky basement. Mold is on my furniture. The staff was very helpful.

severn c. | Expérience générale |
Évaluation :

Glad you could help me

Michael D. | Expérience générale |
Évaluation :

I tried to cancel my storage locked numerous times and then found out I had a 250 bill which i had to pay in order to close the locker. never managers on site. total joke.

Lindi H. | Expérience générale |
Évaluation :

Very helpful staff

GREGORY A. | Expérience générale |
Évaluation :

Very good job!!

Christopher D. | Réservation |
Évaluation :

Very helpful. No mechanical problems

Sarah B. | Expérience générale |
Évaluation :

Both when I set up my storage unit and picked up a trailer to leave the staff was extremely helpful and make sure I got what I needed. Thank you!

Xe L. | Expérience générale |
Évaluation :

Great employees.

Mark R. | Expérience générale |
Évaluation :

Rented truck 2 move out. Pick up time changed several times. Staff unprofessional. After returning & paying cash I still had a $1 charge on my bank account.

Ashley W. | Expérience générale |
Évaluation :

Emily at this location offers flawless customer service. Whether it be a question you have about U-haul services or finding the right fit for your needs, Emily is very informative.

kotone d. | Expérience générale |
Évaluation :

friendly helpful desk staff

Steve M. | Expérience générale |
Évaluation :

I was advised the size storage facility I need for a 15' truck. the storage unit was way too small. I had to go to a competitors facility. WOn't use uhaul again

LAKEYA A. | Expérience générale |
Évaluation :

Rude store manager, CSR was not quick to help, there was roache(S) alone the Storage bin, store manger didn’t do anything to help she actually request I wait an additional four hours for her to arrive

Laura G. | Expérience générale |
Évaluation :

Facility does not seem secure with people walking in and out of the storage area. Lots of loiters and non-customers walking in. Fear my belongings will be tampered with or stolen

Robin Y. | Expérience générale |
Évaluation :

Rat poisoning in the unit

John B. | Expérience générale |
Évaluation :

the facility could not give me a working key card or pass code after many visits/attempts(5) Every time I had to try to get ahold of the facility directly, which isn’t easy, to request access.

Phoebe R. | Expérience générale |
Évaluation :

I stored some things here for about a year. The facility was always clean & well maintained when I was there. The remote control gate was easy to get in & out & added an extra layer of security.

Non reviews have been submitted for this location.

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