Customer Reviews for U-Haul Moving & Storage of Scranton

5083 évaluations

375 N 7th Ave   Scranton, PA 18503
(Corner Of 7th & W Lackawanna)

(570) 347-1021

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(570) 347-1021

375 N 7th Ave
Scranton, PA 18503
(Corner Of 7th & W Lackawanna)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Professional, friendly,informative 👌 👍

Terry S. 
Évaluation :
5

Very bad costumer service had to put gas in the truck because I couldn't get to the house where I was moving . The manager was very rude an unprofessional about the matter. Very disappointing for a company to hire disrespectful employees..

Tara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nicole S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle H.  |  Expérience générale 
Évaluation :
5

Beyond all expectations! The representative at the desk was very friendly, professional and efficient! He answered our questions before we even asked them and we were on our way without delay.

Donna H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lori D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nilgun S. 
Évaluation :
4

The inside of the windshield was not cleaned and fogged up extremely when it rained. We had to pull off to clean the inside so we could see. The defroster did nothing to clear the inside. It would have been beneficial to rent the truck with a full tank of gas instead of the 3/8 tank that we had.

Larry S. 
Évaluation :
5

Outstanding service

Doiglas R. 
Évaluation :
5

Thanks to the manager and whole team we had a great experience! Fortement recommandé!

Danielle M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kevin W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gloria M. 
Évaluation :
4

Great service

Kathleen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
3

Not to do returns on the app and just drop keys off and go

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcelo D. 
Évaluation :
5

Whomever was working at equipment returns (Saturday 7/10 around 5pm) was incredibly helpful, welcoming, and fun to deal with.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert F. 
Évaluation :
3

Closed out my storage and still was getting charged a few days later. I had to call them and then they finally closed out my account.

Quanique G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
1

I was charged for fuel even after putting fuel in the vehicle. Then when I called to get it fixed they gave me the Corporate number no help at all. The wait is 59 minutes on the Corporate line so basically no help their.

Chad W. 
Évaluation :
5

As always great people great service reliable equipment thank you

Anthony S. 
Évaluation :
3

Attendants very good. Parking across the street tough on disabled!

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marty H. 
Évaluation :
5

Smooth transaction

MAUREEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARL R. 
Évaluation :
3

Very very long wait to talk to anyone or buy anything.

David S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leo W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

russell b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Very efficient and courteous. Thank you.

Debra K. 
Évaluation :
3

The only complaint I have is that we were in an emergency situation and only needed a unit for 5 days. We ended up only keeping it for 4. I think that we should have been allowed a reduced rate on the rental. I did request this was told they will only rent by the month. Deanna Knapp Cardineau

Deanna C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney K. 
Évaluation :
5

Quick and easy experience. I arrived late to pick up my cargo van and it was a non issue. All the staff was courteous and helpful. One comment that has nothing to do with this location and staff is maybe when calling a local location directly don't have multiple automatic answering services to go through, it's pretty infuriating when all you want to do is tell someone or leave a message that you're running late and you have to keep pressing 2 to even kind of get to where you're trying to reach.

Christine K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bikash G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB K. 
Évaluation :
1

I reserved a 20 ft truck a month in advance. On Friday, June 25th, the afternoon prior to my moving date, I called UHaul and spoke to an associate to make sure everything was ready for my movers for the following morning. I was told everything was ready to go. When my movers arrived for the truck on Saturday morning, June 26th, they were told that the 20 ft truck was unavailable because a woman had not returned it a week prior. My movers were given a 15 ft truck and assured I would not be charged. The movers had to work 2,5 extra hours because the smaller truck required two trips. This put me over budget by over 200 $. Then, I checked my bank statement today to find I was charged 15,45 $ and 73,45 $. This is unacceptable. I did everything required to make sure my moving day ran smoothly and within budget. If the woman who had the 20 ft truck had not returned it for a week, why was I told the day before that everything was ready to go? I am livid and require a refund ASAP.

Paul P. 
Évaluation :
5

Charge by exact mileage not estimated mileage.

Mark K. 
Évaluation :
2

Truck was not at original pickup location. Changed night before via email. Should have been a human voice phone call. What is the reason for pre registration. Still had to go inside and wait on line with customers who were purchasing propane or other things. Truck was worn win high mileage. Everything worked but not a new truck.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie W. 
Évaluation :
1

Difficulty picking up truck, 2 1/2hr process, long wait times for customer service, clarified my order 3X with customer service prior to my moving day and was assured everything was ready and it was not. Charged a whole day, 146$ for 2 hr late return at 145am, which had it not been for the difficulty picking truck up, I would not have been 3hrs behind to begin with. Terrible experience.

Jennifer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmaine Y. 
Évaluation :
5

everything was fine

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael D. 
Évaluation :
1

Scam.

Skylar L. 
Évaluation :
5

Outstanding, equipment and check in.. check out service..

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael i.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIE H. 
Évaluation :
3

Both the manager and the yard guy were in bad moods this morning when I picked up my trailer. As in somewhat unprofessional. I'm still not sure what the issue was. The yard guy late in the day/return was great. He did his job, was pleasant about it. I'm just writing the AM experience off as a bad day. I've used this store in the past and have never had an issue.

Charles K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
3

I booked online, It said I would get a phone call a few days before my scheduled pickup, I did not get a call. I reserved a truck from the green-ridge location, but had to go to the 7th Ave location adding an additional 10 miles round trip to my truck usage. And at $.89 a mile and on a budget I was slightly annoyed. So in response to your question. Better communication call and confirm the appointment and also notify me of the change. Had I not checked the app I would of been sitting at the green ridge location. Also if your going to change location due to availability compensate the client for additional miles. Or move a truck from one lot to the lot the scheduled pick up is at. Other than that U-Haul has provided me with positive customer experiences and hopefully will continue too. Merci

Jeremiah B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
5

Total opposite of Brighton. Amazing customer service. Super professional and friendly. Efficient. Knowledgeable. The gentleman told me the history of U-Haul while checking in my truck. They called me to make sure everything went smoothly prior to my returning the truck. They could not have been nicer. They are simply the best.

BRIAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teodor C. 
Évaluation :
5

This was my first experience renting a truck and the employees were very nice and made it all very easy. All in all I would definitely go there again if the need arose!

Patricia P. 
Évaluation :
5

Very professional and courteous I would recommend this location to anybody it was a pleasure doing business with you

Georgina M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal P.  |  Expérience générale 
Évaluation :
5

The manager was very helpful at every turn and the help was very appreciated.

Yolanda R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne B. 
Évaluation :
5

The manager was super nice. He explained everything very calmly and for someone with anxiety, it made the process so much easier.

Nohemi G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abigail F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dalton N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
5

Excellent service.

Michael S. 
Évaluation :
5

I went to the one on seventh Avenue and a Mike waited on me. He was so nice and made me understand everything. He deserves an A+

Ashley S. 
Évaluation :
2

The signage wasn't clear on where to drop off. I was chastised by the personnel for not parking in the designated drop off area. They also said I returned the vehicle with the gas too low. It was at a quarter of a tank, just like when I picked it up.

DYLON B. 
Évaluation :
5

Nothing coming to mind.

Joe J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eugene P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kendell C. 
Évaluation :
5

It was very easy to reserve it online, quick and friendly service. Merci.

Joel L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raquel S. 
Évaluation :
5

On my receipt it shows the gas was not full. This is not true I filled it at Sheetz right by uhaul. I pumped until it would not take anymore and I have a pic to show that tank was all the way full at drop off.

Susan G. 
Évaluation :
2

I am one to look for a problem. I never leave reviews, but I just can't help myself. I am aggravated because I was not told that the hours online did not match the location. I was unaware I had to do the online drop off. A mess because I was not informed I had to do this, even though my drop off was indicated through my order as after the closing time. I was not informed. Going to other places like enterprise you want them to stop telling you about everything, here? Nothing. We were told to check that the pictures matched the look of the truck. It did by a small check. We realize an hour in we have a crack at the top of the windshield. Did I get to discuss this with anyone? Nope. They were closed. The caddy “attached” to the inside of the truck that we didn't use was evidently sliding and banging around for our two hour drive. It hung in by a 3 inch green plastic strap. Nice. I'll probably get charged for using it even though we used our own. That have wonderful dents in them now from Uhauls poorly secured one. Also we had to find a random worker passing through that was very kind. We asked him to start our truck because it was just turning on the battery. Once he gives it a try, he tells us it isn't lined up right. Walks away. We disregarded it at first. Has to be a fluke? A gas stop later and 15 minutes trying to fiddle with the keys to switch it the right way, we got it working. This happened at every single gas stop. I would think he would advise us to speak to someone about it, maybe even do it for us if it would be this big of an issue. Another issue I could not speak to someone about later on because they were closed! This trip will be about 400 $. If I am paying this much I really don't think I should be dissatisfied as I am. Don't go to the one in Scranton.

Jacob T. 
Évaluation :
5

Nothing. Excellent service every time.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel M. 
Évaluation :
5

Enjoyed your awesome and fantastic services. Merci.

daniel w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY T. 
Évaluation :
5

Very nice guy met me outside dropping off was very easy!

Zachary S. 
Évaluation :
5

Everything was great 👍

Eder A. 
Évaluation :
5

Nothing less than the very best at this facility.

Edward R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana S.  |  Premières impressions 
Évaluation :
5

No problems or hidden issues. Excellent service Thanks

robien W. 
Évaluation :
4

Online check in is not a good process. The truck changed several times and we're difficult to locate. No instruction saying you must in line for key regardless so this took an extra half hour of time from the day.

Zachary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jagatnarine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armand O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann K. 
Évaluation :
5

The staff were very cooperative, courteous, & professional. A pleasure to deal with.

Ed K.  |  Expérience générale 
Évaluation :
5

That is the only u haul I go to .

Edwin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen K. 
Évaluation :
4

guys were all very good and would hope they all do well at uhaul

Samuel C. 
Évaluation :
5

El manager y la muchacha hispana que trabaja ahi muy buena y excelente como explico y trabajo conmigo gracias 🙏

Octavio R.  |  Premières impressions 
Évaluation :
4

Everything was incredible but the bathroom could have been better maintained

Whitney S.  |  Expérience générale 
Évaluation :
3

Jim/Jake/and one other were very friendly. Rented a particular size unit months in advance however after flying in from out of state to get the storage unit rental they apparently only had one unit (smaller size) available (not sure of why Uhaul accepts reservations if units cannot be available). Jim was very understanding and helpful to ensure my fee was not greater than my reserved unit/fee but I did need to return when he was working to inquire about the adjustment because apparently the unit I was placed in was on the lower level thus more expensive despite being a smaller unit. I've seen chats/reviews with uhaul having similar situations where unit reserved was not available upon clients arrival (bad business model if I'm being honest) Second issue was corporate did not have my unit area programmed thus for my 3 day window to move my students dorm stuff into storage I was getting access denied when swiping in after hours and to no fault of their own the local staff could not fix as it needed to be programmed by headquarters in Arizona (ironically where I live) Overall I made due and had to work around my students finals week daytime schedule to make multiple trips to uhaul vs being able to do it through after hours access (because of above access denied). Apparently this was the only unit with this problem in the building Again staff was great, unit was clean (did have a rat trap in it but I assume that's in all lower levels despite being indoors and in temperature controlled areas)? But the reservation business model/lack of contingency options for my not so unique situation I would have expected more from uhaul and honestly for the accommodations I (as the client) had to make just to make my situation work because of a uhaul issue. I appreciate the opportunity to voice my experience and hope it may have a positive impact for change for the next uhaul client that shows up to the desk in the same or similar situation. Kind regards AW

Anthony w.  |  Premières impressions 
Évaluation :
5

I have and have had several storage experiences in several states. This facility is the best in terms of cleanliness, affordability, and efficiency. A major plus for an older gentleman like me is the convenient location of a restroom in the storage areas. Thank you for providing such a great customer-friendly facility.

thomas s.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Justin Y.  |  Expérience générale 
Évaluation :
5

Keep Up the Great Work!

Helena M.  |  Expérience générale 
Évaluation :
5

The gentle man helped me find my storage space!

Antonia L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan K.  |  Expérience générale 
Évaluation :
5

I would use them again if need be

Charlene K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole b.  |  Premières impressions 
Évaluation :
4

Only wish I had seen a map for where my storage unit was located prior to reserving it.

DEBRA W.  |  Premières impressions 
Évaluation :
2

I signed up for another unit in February and was unable to get one, nobody ever answers the phone at the storage unit, and they are extremely understaffed.

Wave Form S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Premières impressions 
Évaluation :
5

Was extremely Impressed with my overall experience

Luis R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATIE Z.  |  Premières impressions 
Évaluation :
5

Tuve mis pertenencias por 20 meses y las encontre tal como las deje, esperaba verlas llenas de lama y polvo y no fue asi. Las intalaciones tienen aire acondicionado y la fonitura se conserva y se mantiene en buenas condociones. Gracias!

Jenry C.  |  Expérience générale 
Évaluation :
1

I was told when I opened the unit that my account would automatically draft payments because my payment info was on file. It didn't, I was charged a late fee. Additionally, I couldn't put the lock I was made to purchase on my unit because the door was so crooked.

BRITTANY T.  |  Expérience générale 
Évaluation :
5

All employees at this location were very helpful and friendly. It was my first time renting a space for my motorcycle and they helped make the transaction very easy. They went above and beyond in their customer service as well. Thank you very much.

MICHAEL D.  |  Expérience générale 
Évaluation :
2

This storage was good except my stuff got a bit of mold as if water got on it possibly from upstairs when they mopped the floors. Light filtered through one section and that's where I found the moldy substance. I left a message but never got an answer. I couldn't get there in person to talk to a live person about it. We now have a bigger one more money with what we found as ponds in front of it filled with water after rain. We can't get out without one of us stepping into part of it. How do we load, unload without getting wet? Then there's the people who take over the isle with their dirt bikes, truck and little girls walking and playing around the dirt without shoes in their pajamas. That needs to be corrected asap

LINDA F.  |  Expérience générale 
Évaluation :
5

The man that helped me was extremely nice and patient. I appreciate it. Thanks.

Marissa M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marie d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deanna B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ron l.  |  Expérience générale 
Évaluation :
2

Lack of clear direction to init #, stairs with no service elevator

Patrick Q.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilhelmina Z.  |  Premières impressions 
Évaluation :
5

No matter what I needed from this location, staff was always very helpful. I've been coming here since 2015. Excellent service à la clientèle.

Glorivee R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

natalie z.  |  Expérience générale 
Évaluation :
5

i'll be back in june\july. i have room in my apt now for everything. but plan on moving out in august. everything was fine at the facility. thank you.

Noel N.  |  Expérience générale 
Évaluation :
1

Absolute worst experience with uhaul i will never use another storage facility with this company again. Will never recommend uhaul storage units if I could give zero stars I would.

Crystal L.  |  Expérience générale 
Évaluation :
5

I will have my unit for 5 years in May 2021. I do not have to worry about any damages, rodents, water damage etc. The building is very clean and well maintained. When there was a water leak, above my unit , it was fixed immediately. Great customer service Thank you.

CAROLE L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexandra M.  |  Online Move In 
Évaluation :
4

My only issue was waiting 30 minutes, maybe a few more, to check-in and receive keys to my vehicle.

JENNIFER C.  |  Expérience générale 
Évaluation :
5

I always use U haul, there's no one better!

Stephanie L.  |  Online Move In 
Évaluation :
3

Unit 2034 the pipe that is in what i would consider the ceiling area needs to be repaired. As my stuff was wet when i went to check on my stuff and now i have lost some important papers to me.

Stacey P.  |  Expérience générale 
Évaluation :
4

The whole process was easy from beginning to end.

MARTIN M.  |  Expérience générale 
Évaluation :
5

There were signs saying we had to be sure to check out when we left, and it would have been helpful if they explained what that meant.

Christel H.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEELEY B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angelique P.  |  Expérience générale 
Évaluation :
5

Self storage hours could be lengthened. Other than that, no complaints.Staff is friendly and helpful.

patrick l.  |  Premières impressions 
Évaluation :
5

Very impressed with the cleanliness of the facility. Well done.

richard l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex F.  |  Premières impressions 
Évaluation :
2

Everything was great. You guys were such a big help! My only issue that I had was customer service. I had to quickly move for military reasons and I had to change my order a few times and it just seemed every time I called I was bothering this particular guy, he would even sign over the phone, kinda rude if you ask me but there was this one guy I can't remember his name I think he was Spanish, he was amazing such a great guy! The other one not so much. I give you 10 stars for everything else but 2 for customer service.

Alexander V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacquelyn W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erica s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B.  |  Expérience générale 
Évaluation :
5

Very friendly and very helpful to a first time user. Would recommend to family and friends. Thank you for helping me out.

joanne h.  |  Expérience générale 
Évaluation :
5

I still have not been able to store my belongings ...I had an illegal lockout and don't have my belongings.

Yolanda R.  |  Premières impressions 
Évaluation :
5

Jim is awesome and took great care of me! I'd definitely use U-Haul of Scranton again when I have the chance. Thank you Jim.

James H.  |  Expérience générale 
Évaluation :
5

Everyone there is very nice and very helpful. Merci

karen m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shari G.  |  Expérience générale 
Évaluation :
5

This facility was very clean and well maintained. Excellent staff.

john C.  |  Expérience générale 
Évaluation :
5

Jim M. and his staff was informative and great would definitely refer and use again if needed

Kenneth D.  |  Expérience générale 
Évaluation :
4

The staff was always friendly and professional!!

Lori F.  |  Expérience générale 
Évaluation :
5

I look forward to receiving my refund for my last payment.

laura k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lisa w.  |  Premières impressions 
Évaluation :
5

I only have all good to say about this Storage Facility. Friendly Staff, Compassionate to your needs, Comfortable to talk to, Professional at all times, Very clean place, storage unit. always safe. I would use this facility, Always. Thank You, U-Haul @ 7th Avenue. Scranton, PA

sheyla v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam G.  |  Online Move In 
Évaluation :
5

Easy access. Carts readily avail. Very clean and secure.

donna t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ed t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jean l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kara S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anita m.  |  Expérience générale 
Évaluation :
1

Staff members were all very rude to me. The only time they were nice was when I was signing up. Then told me I had to buy a special lock From them and when I was walking around a lot of lockers had regular locks. My card never worked when I told them they said the magnet strip wore out when I never used it. Hopefully this helps someone

Mohamed A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin M.  |  Premières impressions 
Évaluation :
5

Staff was always great and problem was solved with just a phone.

Joseph S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Misses N.  |  Premières impressions 
Évaluation :
5

Everyone of the staff were professional and polite and very friendly it made my move very easy I would highly recommend them to anybody that had to move and store their belongings

Georgina M.  |  Premières impressions 
Évaluation :
1

Just didnt get the u-haul welcome and satisfactory goodbye

nathaniel c.  |  Premières impressions 
Évaluation :
5

Everything was great but as you drive back around to the storage there was a lot of garbage on the ground. It looked a mess and disgusting. Glad the inside was clean.

Jeffrey L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madelaine F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dan v.  |  Expérience générale 
Évaluation :
3

I wasn't told that both keypads had to be used to enter that building and I had to go to other building to get help. Also had to come back with scissors to cut the zip tie on unit.

Debra W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

emerald c.  |  Expérience générale 
Évaluation :
5

I reserved my unit over the phone very easily. When I drove to the location for the first time, check in was quick. Staff explained everything very well. I made three trips and was done.

john f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM G.  |  Expérience générale 
Évaluation :
4

I will definitely be using your services again!!

Scott D.  |  Premières impressions 
Évaluation :
5

Very friendly staff, very helpful, they make sure all your needs are taken care of. Too notch service A+

Ray K.  |  Premières impressions 
Évaluation :
3

Jim M (the manager of the Scranton, PA location) was extremely helpful and provided great customer service. There were three dead mice in my unit when I took my furniture out. The facility itself was well lit but there are no lights inside the storage units which would be helpful when trying to find things in there The facility itself was well lit but there are no lights inside the storage units which would be helpful when trying to find things in there

leslie j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo L.  |  Premières impressions 
Évaluation :
1

The staff was polite however I explained that I needed a storage space to fit a 2 bedroom and what was going in it in detail. When i went to load the space it was extremely to small and the next day i had to go back pay addtl money and get a new space and was only given 2 addtl hours with the truck. I will most likely use a different storage company if needed again. Also the prices are entirely to high the only reason I kept it ia because of the pandemic where going through and the time I had didn't allow me to use another company.

emerald c.  |  Premières impressions 
Évaluation :
5

Helped me pick a better location

JANET C.  |  Online Move In 
Évaluation :
5

Staff were extremely friendly and understanding. My only wish is that it was 24 hour access without a fee

christopher c.  |  Expérience générale 
Évaluation :
5

Well worth it

Tom G.  |  Expérience générale 
Évaluation :
5

Great!

Shannon G.  |  Expérience générale 
Évaluation :
4

I would use again

william b.  |  Expérience générale 
Évaluation :
5

STAFF WAS AMAZING .

ciara p.  |  Expérience générale 
Évaluation :
5

Very clean and neat. Only issues was no light inside actual unit and price could've been a tad bit cheaper.

Christina M.  |  Expérience générale 
Évaluation :
5

An extremely well organized operation

Micheal M.  |  Expérience générale 
Évaluation :
5

Man helping us was super helpful and friendly.

Rebekah S.  |  Premières impressions 
Évaluation :
5

Stacy the manager was very helpful with everything

david u.  |  Expérience générale 
Évaluation :
5

very well equipped with everything you would ever need to move or store anything. The employees at the facility were extremely helpful and polite. Would highly recommend

john a.  |  Expérience générale 
Évaluation :
5

Jim, Eduardo and Nathan were extremely helpful to us during a very stressful storage move which took place last minute, during the Thanksgiving holiday. Thank you for all of your help guys! Happy 2020

Nash R.  |  Expérience générale 
Évaluation :
5

Merci

frank p.  |  Expérience générale 
Évaluation :
5

Unfortunately there was a fire in my building. I had to move temporarily. Uhaul had everything I needed all in one place. So convenient and they staff was extremely helpful.

Sherri B.  |  Premières impressions 
Évaluation :
5

Manager and office personnel were exceedingly helpful

Jose F.  |  Premières impressions 
Évaluation :
5

Everything was good but it was just too much money

tadeah c.  |  Expérience générale 
Évaluation :
5

I was very happy with the service I received. The staff was great so very helpful will definitely use U haul again

Priscilla B.  |  Expérience générale 
Évaluation :
5

Very helpful staff.

anita m.  |  Premières impressions 
Évaluation :
5

they didnt have my storage unit but found one ad there gonna take money off every month.which was great

debra p.  |  Premières impressions 
Évaluation :
5

Our experience with UHaul storage was exceptional. The staff was friendly and the location was always clean. Definately worth every Penny!

Rony T.  |  Expérience générale 
Évaluation :
5

My stuff for perfect

Nuria R.  |  Premières impressions 
Évaluation :
5

We like the idea of having a storage unit inside, the security and the insurance. The people there are very helpful and freindly. We would recommend this facility to everyone.

warren k.  |  Premières impressions 
Évaluation :
5

.

kristina W.  |  Expérience générale 
Évaluation :
5

I just wanted to say thank you to Manager Jim Mazonis. He helped me in tremendous way after forgetting the key to my storage locker. The place is filled with caring customer friendly people.

michael b.  |  Expérience générale 
Évaluation :
4

Both times I was there, it was a pretty long wait at the registers.

Tamara W.  |  Expérience générale 
Évaluation :
5

Good experience

Kevin H.  |  Expérience générale 
Évaluation :
5

The staff at this location go above and beyond for their customers. I highly recommend this place for all of your moving needs. Great job to everyone who makes this exceptional team!

Jacqueline V.  |  Premières impressions 
Évaluation :
4

I really appreciated your help with your storage facility, I felt very fortunate to get the space I needed as it was a short time frame for me to move, thank you

Theresa M.  |  Premières impressions 
Évaluation :
5

.

Joey P.  |  Premières impressions 
Évaluation :
5

Great customer service and employees!!

Zinnia M.  |  Expérience générale 
Évaluation :
5

Excellent. The guys showed up on time and completed the job on schedule. Thanks. Donna Dixon

Donna D.  |  Premières impressions 
Évaluation :
5

Outstanding customer service!!!

david a.  |  Premières impressions 
Évaluation :
5

Very clean facility & A-1 service!

Valerie D.  |  Premières impressions 
Évaluation :
5

The staff were very professional and courteous at the Uhual storage facility of Scranton

Evelyn E.  |  Premières impressions 
Évaluation :
5

Friendly staff and fast service. Have done business there over 3 years and a good experience each time.

Daniel M.  |  Premières impressions 
Évaluation :
5

Bien

michael b.  |  Premières impressions 
Évaluation :
5

The salesman/manager went above and beyond...very satisfied. Been dealing with them for 6 years

RICHARD R.  |  Premières impressions 
Évaluation :
5

Great made everything nice and fun.

vera c.  |  Premières impressions 
Évaluation :
5

Prompt and respectful service is provided, and the facilities are user-friendly.

Cyrus O.  |  Premières impressions 
Évaluation :
3

A good experience the service reps were very helpful

christina s.  |  Premières impressions 
Évaluation :
5

Christ was very helpful and very polite. I would recomend this to anyone for any service to do with U-haul in Scranton. Place very clean.

Vicky C.  |  Premières impressions 
Évaluation :
4

Mike at the desk was great. Very informative and unsold me to a bigger more convenient unit. Other than a long waiting line it was a good experience!

Gregory M.  |  Premières impressions 
Évaluation :
5

Excellent service, efficient, knowledgeable, eager to help me

john H.  |  Premières impressions 
Évaluation :
5

Guys were great helpful,courteous, I'll stick with from now on. Keep it up guys attitude like that doesn't go unnoticed!!!

Dionicio A.  |  Réservation 
Évaluation :
1

Very poor service

Shakema F.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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