Customer Reviews for U-Haul Moving & Storage of Shamokin Dam

Évaluation :

5

The uhaul worker was dressed in a uhaul uniform and very polite!

Évaluation :

5

The staff was friendly & helpful.

Évaluation :

4

The gentleman behind the counter on August 10th, 2022 was an unkind man. Couldn't answer any questions and judge my boyfriend and Uncle. I would send him right back to the Williamsport store.

Évaluation :

5

Van smelled a little like smoke from previous customer and not all door compartments vacuumed out retaining ashes. Otherwise great!

Évaluation :

4

Reeve stayed open a few xtra minutes to help me . I was in route to SCwhen my truck load became unsturdy . He rented me a open trailor and a hitch and I was on my way !! My load was safer in route to Myrtle beach . Thanx Reeve

Évaluation :

5

Had no problems with rental, pickup and drop off were quick and easy.

Évaluation :

4

The truck was filthy. I had to clean the inside of it before we used it!

Évaluation :

3

The parking lot was overfull of trucks and no where for me to park. Instructions for drop-off were not self-explanatory.

Évaluation :

5

Guy at counter was very polite. Also, he got me checked back in very quickly which was great so I could get back home.

Évaluation :

5

All was well. Only suggestion lot was crowded hard to get around on busy road

Évaluation :

4

The cargo van we rented was 1 of 4 that we saw on the property when we made our reservation. It was the only cargo van available when we picked it up for our rental/use on our reserved day/time. It was easy to see why this was the only van left…. the 2 front seats were covered in cat hair… seriously, it appeared very little effort was expended to vacuum/clean these seats. The cargo area of the unit was in very good shape and acceptably clean, however, I spent nearly 2 hours cleaning the seats and cab areas using disinfecting wipes and my personal wet/dry vacuum cleaner, to make it look clean enough for my wife and I to drive/ride in for our moving purposes. The van performed well as it was a newer vehicle with less than 6500 miles on it at the time of our rental.

Évaluation :

4

The truck and location were just as expected.The biggest issue was I made a reservation 10 days in advance for a truck closer to my stating point and uhaul called me 2 days before my pickup date to confirm my truck and tells me there is no trucks at my choosen location. This put me at farther location for my pickup of the truck I need. It added more miles I have to pay for unexpectedly, and more time for pickup and return time. I don't feel this was fair to make me pay for an additional 20 plus miles at $1,39 per miles. When I was told this at confirmation they didn't offer me a different solution, they just said it was they only truck available within 50 miles. I just don't think this was fair when I have rented multiple trucks in the past. When someone is moving this is something you don't need. Moving is daunting enough.

Évaluation :

5

Super busy weekend when we brought the uHaul back. Had trouble finding a place to park the big 26' one that we rented when we returned it, but the young man working there helped us by moving some smaller ones around since parking was so tight.

Évaluation :

2

Only one person working, so I had to wait to pickup my registration because auto check in demanded me to verify someone else's phone number. This cut into my return time. I was told the truck was at full and assumed I should pump gas into it until the pump kicked. Ended up putting 5 gallons into the truck, to travel 58 miles. I find it hard to believe that your moving vans only receive 11 miles to the gallon. I mentioned this to your employee and it was disregarded. I feel like I got ripped off, especially when the truck is advertised at $19,95 to rent. My total cost to use your truck for 5 hours was $101.37. There are more hidden fees when renting a U-Haul, than there are when signing up with a cable company. This isn't the only review I plan to post. Have a nice day.

Évaluation :

1

I was given the wrong vehicle, and it was a vehicle that needed maintenance and service. Uhaul called me about 4 hours into my trip and stated it was the wrong vehicle, when I began to explain problems I was experiencing they hung up. When I arrived at the location, the arrival Uhaul station was furious as they werent expecting the vehicle, let alone one theyd have to perform maintenance on. It was unsafe to drive and I was put in danger. Uhaul is charging me anyway.

Évaluation :

5

ben was top notch!

Évaluation :

5

Staffperson was excellent! Helpful and efficient. 5 stars!

Évaluation :

3

The only thing that makes it average and not better is the lack of staff. The location was very busy for pick up and drop off which caused delays both times. Great job to the staff for their hustle in getting people in and out as quickly as they can.

Évaluation :

1

I am a 24 year old young woman and I feel I was taken advantage of at this location. I made a reservation for a 5 x 8 trailer because the 4 x 6 trailer was unavailable in the area around me let it be known I drive a Hyundai Kona a small subcompact SUV. When I arrived at this location to pick up the 5 x 8 trailer I was given a 6 x 12 trailer and not told it was a 6 x 12 trailer. I will admit I have no concept of size I just knew I was picking up a trailer. The 6 x 12 trailer is significantly large and far too large for my vehicle to safely tow. I ended up having to contact corporate to contact another U-Haul along my moving route and switch out trailers for a smaller size. I am significantly disappointed with the service I received at this location.

Évaluation :

5

Everything was great as far as easy enough to book, pick up, drop off, & the staff. The trucks engine light was on, from the time I started it, & had me a little nervous of driving it loaded, but I didn't have to go far with it. As soon as I returned they checked the light immediately so hopefully the next person had a good working truck. It was however the only 1 of that size there & we were on a deadline so I'm glad it worked for us.

Évaluation :

5

Fast and friendly. Easy to deal with.

Évaluation :

3

The vehicle was available, but old and dirty inside. The extra fees and charges are surprisingly high. Mileage charge plus gas refill was almost $200, the rental was "$19,95". I would say that was a bit deceptive. It cost me 10 times the advertised price. Will think twice about renting from U-haul again.

Évaluation :

5

Rien

Évaluation :

3

Person there didnt want to help unload car from trailer then wanted me to park trailer where he wanted it. Since he wouldnt help unload car trailer was dropped where i unloaded car. He was a snotty little twit

Évaluation :

2

I scheduled a pick up for a Friday, the day before my pick up, I got a call from your rep letting me know that the trailer I reserved was not available for Friday pick up. I asked the rep if there was another location close by with the trailer I needed and he told me he does not have the ability to check. I then asked if it was available for Saturday morning and he said yes. I told him I wanted it for 9 am and he assured me that it was a available. He then send me my reservation and it was for a 1:30 pm pickup. Once again, I had to change my plans. The way I was screwed around with my reservation last minute was very unprofessional. On a side note, the gentleman that were on location during pick up were great. I believe he was a manager. Went out in the rain, explained in detail the hook up and was very polite.

Évaluation :

4

Fast friendly professional services. In my opinion no improvement needed.

Évaluation :

5

All good

Évaluation :

4

I found out the day of my rental that the 15 foot truck I rented was not going to be available because another customer wasn't able to return it on time. It was a little stressful for a few hours but I am thankful I was contacted again to say a 26 foot truck was available. This was a much larger truck than I wanted but fortunately everything ended up working out okay.

Évaluation :

5

Nothing !

Évaluation :

5

Employee was very polite, courteous, and extremely helpful. Very positive overall experience

Évaluation :

4

I wasn't able to get the keys from the locker. The app didn't work to give me the code. It was really frustrating.

Évaluation :

5

This was easy and the price was fair. Thank you!

Évaluation :

5

Personable and helpful.

Évaluation :

4

Merci.

Évaluation :

1

I did not rent a uhaul from this location, or any other uhaul location, but was still receiving text messages and emails about this order. My name and contact information was included on a receipt/contract that I did not choose to enter. I don't even live in the state that the rental took place. It's unclear how the uhaul rental agent was able to start a contract with someone without checking their ID and confirming it matched the contract info, but it's very concerning that was able to happen.

Évaluation :

5

Fast, efficient service. Helped connect trailer and wiring and safety chains without asking.

Évaluation :

1

The location could not be reached by phone. Call center persons were unhelpful . The drop off app did not work. The truck was expensive.

Évaluation :

5

Locked keys in van called emergency roadside ass. Luckily.window was down enough I got keys out myself with a stick because even supplying rest area # and mile marker person couldn't locate where i was to dispatch help maybe more qualified help or better training?

Évaluation :

5

Everything I was hoping for. Quick & easy.

Évaluation :

4

During the winter when the mirrors are ice covered should be removed before customer pick it up. Took me awhile to clean it off. The back wasn't completely clean out.

Évaluation :

5

Employee was very helpful and nice!

Évaluation :

4

Rien

Évaluation :

5

Great Service

Évaluation :

5

Fast service

Évaluation :

5

I cannot say enough about your staff member in health friendly,courteous, polite, helpful and Knowledgeable he was. That is someone I would look for to be a representative for my company in retail and dealing with customers. I am so sorry I forgot his name I never took the time to look as bad I was just so pleased with how to care of us. Randy Miller

Évaluation :

5

I interacted with staff members on Saturday and Sunday. All three individuals were very helpful.

Évaluation :

5

Ben was very helpfuk.

Évaluation :

5

Good experience. Ben was very nice and actually seemed to care about getting things done in a timely manner.