Customer Reviews for U-Haul Moving & Storage of Shamokin Dam

Évaluation :

5

Forgot to add appliance cart and was still charged for it but overall great service

Évaluation :

4

Extremely busy with only one CSR. Due to extended wait. My leave time was delayed approximately 45 minutes. But staff was extremely helpful and professional.

Évaluation :

5

Very please with service and Sean was very helpful

Évaluation :

2

None of the employees were wearing masks.

Évaluation :

1

You don't have ramps for trailers when you are a company that provides moving equipment

Évaluation :

5

This office had a trailer available when another office did not have my reservation ready.

Évaluation :

3

frustrating,not knowing if Iwould get a trailer until the day before my trip and where my pickup would be.I was told I could keep the trailer extra days,called on my third day of my contract and was told I have to drop it in weymouth that day,my job was left unfinished and cost me a days wages.

Évaluation :

5

Nothing. The service tech was outstanding. Efficient and friendly. The equipment was brand new. Keep up the outstanding work.

Évaluation :

5

I was supposed to get a call on April 19 to confirm the pick-up at Bloomsburg PA. Instead, I got a text on my phone (April 19) changing the pickup location which I did not see until I was 20 miles past the Shamokin location. Then I had to wait online for 45 minutes on my cell phone to get to customer service to change the pickup date to the 19th. I then had to backtrack 20 miles to pick up the trailer. Call me if you need more detail: 813-924-9770

Évaluation :

4

Computer system was giving you employee problems but he was very respectful & courtesy.

Évaluation :

5

Update the in store computers. They had customers backed up waiting because the one computer froze up.

Évaluation :

2

I called this location at least 20 times to change the pick up time and they never answered. I didn't want to do it online because of the different rate that was given to me, I was afraid it would mess that up. Since I was an hours he I had to call 1-800 go uhaul and wait on hold for 45 min so they could update the pick up time so I could then pick up the truck via my phone. Very annoying.

Évaluation :

5

I did not know how to hook the cargo trailer and the man did it for me. Thank you.( in selinsgrove,Pa). AND when we dropped of the trailer in Sinking springs the man there also was helpful.

Évaluation :

3

The entire experience lacked customer service. The employees at each location were helpful but the process was painfully slow. The website is horrible and the woman that called me to confirm my rental was rude she seemed to believe that she was doing me a favor just by being alive I guess..

Évaluation :

5

Arrangements made on-line and truck was ready at the agreed upon time. Truck fit our needs exactly while in use and drop off was quick and easy.

Évaluation :

5

Certain trailers like Motorcycle trailers should have a one way option. It caused some unnecessary driving but overall a great experience

Évaluation :

4

Get more customer service people to answer the phone when a person needs road service! After 20 minutes passed on 2 times I tried calling you, I got a tow truck to winch out the U-Haul from some soft, muddy grass, and paid the 105 $tow charge myself. This delay cost me one hour of moving time, to get the 10' truck pulled 15' forward!

Évaluation :

5

Great Job!!!

Évaluation :

4

It was a pleasure dealing with there rep and the establishment is

Évaluation :

5

Keep doing what you are doing.

Évaluation :

5

Thanks!!!

Évaluation :

4

Employee was not wearing a mask and allowed another customer in the store without a mask.

Évaluation :

5

I cannot say enough about your staff member in health friendly,courteous, polite, helpful and Knowledgeable he was. That is someone I would look for to be a representative for my company in retail and dealing with customers. I am so sorry I forgot his name I never took the time to look as bad I was just so pleased with how to care of us. Randy Miller

Évaluation :

5

Sign says wait outside for someone to check in vehicle on return, but there is no chime or sensor or line of sight way for employee to know that you've pulled in from the south entrance. local reps always know more about rental availability and don't try to coerce you into a 6 hour rental like the call center in Tampa. local employee very nice and helpful.

Évaluation :

5

shorter hold time with customer servie

Évaluation :

5

I did everything online to include the pickup. Very easy! Great service.

Évaluation :

4

Everything was excellent. Staff was friendly, knowledgeable and eager to help.

Évaluation :

5

I interacted with staff members on Saturday and Sunday. All three individuals were very helpful.

Évaluation :

4

Have whoever's does the phone registration not give you a half day rental at full day price... I know this was not someone at this location, but I had planned on using truck longer than just 4 hours... I wanted to rent the truck for a full day.

Évaluation :

1

Shamokin Dam: The individual assisting us needs a course in customer experience! As a leader, I have educated hundreds of employees on how important customer experience is...clearly this individual (we were told he was the manager) has not received training. He was not able to be empathetic to our situation (uhauls vehicle breaking down), make eye contact nor apologize/verbalize in a kind caring tone regarding the inconvenience. We are not upset with Uhaul that the vehicle broke down it happens...we were quite disheartened over the employees lack of empathy to "own it" and turn a negative into a positive.

Évaluation :

5

Customer service people were very helpful and kind. Made rental quick and easy. Thank you kindly

Évaluation :

1

Make it more accurate for pricing it went from around 60$ to 140$ ridiculous I would have never rented it if I knew it would be that much

Évaluation :

4

due to travel conditions, raining and driving at night the windshield was very dirty ( on the inside ) . I would have cleaned it myself if I had seen it before I left.

Évaluation :

4

There is no reason not to recommend this U-Haul depot. Helpful and courteous staff, good equipment in good repair, and good location make it an easy sell.

Évaluation :

5

There really isn't anything I can suggest to make the experience better. It was very pleasant and hassle free.

Évaluation :

3

Not advertise a price of 29,99 just to add a bunch of extras and by the time your done with just the basic for a 6 hour rental being almost triple.

Évaluation :

4

My only complaint is that the system was down and even using the app was a pain. There has to be a way to rent a vehicle even if the system isn't working. 2 1/2 hrs is rediculous to get a vehicle.

Évaluation :

4

When I picked up the trailer the staff was very helpful. When I connected to the lights on the there where a few lights out, They put some stickers on the lights. When i was towing the trailer empty it bounced like it had a bad tire. I loaded a small tractor onto the trailer well within the weight limit but the trailer had a bad sway back and forth at times. Sometimes I had to slow down to 45 MPH to get it under control and on a 70MPH interstate I slowed traffic down.

Évaluation :

4

The location was great and very helpful but corporate could use some work. Uhaul advertises 24/7 service yet I rented a truck without a prior reservation and was told another location had the vehicle transport we needed, which was okay, we understood due to being last minute. They said they would hold it and it was reserved for us. We drove to that location and was called when we were more than halfway there that it was no longer available and that we had to backtrack and go 40+ miles to another location. All in all we ended up driving 33 miles more than our allotment. I called the main uhaul # explaining that I went to Uhaul to help get my broken down car home from a weekend away and about my experience to see if I could get the miles reimbursed and they refused. I ended up paying the extra gas and miles for the added runaround and they couldn't care less, just told me some story about a guy in canada who drove 400 miles.

Évaluation :

5

Thank you for your services. Excellent

Évaluation :

5

I'm a frequent customer with UHAUL never had no problems I will have perfect Experience!

Évaluation :

5

Great customer service and ez rental !!!! Thanks

Évaluation :

4

S.O.

Évaluation :

4

Give the customer the size truck they ordered or tell them they need to change the date

Évaluation :

5

Van was very dusty

Évaluation :

5

All good! Prompt and professional service on short notice. Merci.

Évaluation :

5

Easy, no hassle dropoff.

Évaluation :

5

Thank you! Truck was clean, & easy to use.

Évaluation :

4

Do bill up right away. Emailed to me but can't open attachment. Will have to call to see what bill was

Évaluation :

2

Put. Supports under trailer tongue to keep it up were you can hook to it.

Évaluation :

5

Ben was very helpfuk.

Évaluation :

5

Good experience. Ben was very nice and actually seemed to care about getting things done in a timely manner.