Customer Reviews for U-Haul Moving & Storage of Shillington

4137 évaluations

2398 Lancaster Pike   Shillington, PA 19607
(Rt 222-N Of Trnpk)

(610) 775-5140

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(610) 775-5140

2398 Lancaster Pike
Shillington, PA 19607
(Rt 222-N Of Trnpk)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Deb was great!!!

kelly d.  |  Premières impressions 
Évaluation :
4

Aucun

Steve O.  |  Premières impressions 
Évaluation :
5

I wish that there was a ramp or elevator to get heavy and large items upstairs.

Kathryn W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

patty P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james f.  |  Premières impressions 
Évaluation :
4

The gentleman that helped us check-in was fantastic. He was friendly and very helpful. He showed us instead of just telling us.

Susan M.  |  Online Move In 
Évaluation :
5

Fueron bien amables y conplacientes y rreponsable y heao me gusto grasias por su atencion metendran como un cliente sienpre muchas grasias.

Dimas C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P.  |  Expérience générale 
Évaluation :
4

Thank you for the “free storage” which was not convenient, there was no dolly, no help, and it was on the 2nd floor.

Fredrick A.  |  Premières impressions 
Évaluation :
5

Ms Brenda was helpful and Wonderfully polite! Mr Bradley cared of us as old friend, so appreciated about him! Thx for being so kind with us!!!

Jesus C.  |  Premières impressions 
Évaluation :
1

This location had my license a for about a month and acted like having my identification card was not a big deal. For this reason alone I called customer service and complained due to the lack of professionalism and regard. Customer service apologize for this location's behavior and said that I will be contacted by a manager within 72 business hours. I was never contacted so I followed up with another call to customer service who apologized and put in a specific request to the traffic control manager with a reference ID number of 2651806 and I should have been contacted within 72 business hours by this specific manager. Due to not receiving this call I called again and I was informed that the manager of the Shillington location Debra Antonelli said that she apologized so they closed out the case. However, I never received an apology from Debra and told the customer service agent that Debra lied and has never contacted me let alone apologize. A few days later I am contacted by Debra, which follows, "Hello. I am emailing to apologize if you felt that your issue was not serious matter and I am glad that you have your licence back. If there is something else that can be done for you in the future we will be here to serve you. Thank you for your business, have good day. Debra" My reply to this email was, "While I appreciate you reaching out and apologizing, I am unhappy with the fact that it took so long for me to receive an apology. I am also unhappy with the fact that a representative stated you previously reached out to me directly, apologized, and  therefore the case was closed. However, this is the first time I received an apology. This apology does not sincerely apologize for the inconveniences your location caused me due to having my licence in your possession for a month. The apology does not cover the flippant behavior of Richard who chuckled at the fact that his colleague who I previously spoke to decided to mail the licence weeks after I gave her my address. This "apology" does not resolve my case and I believe I should be compensated for the inconvenience, unprofessionalism, and disrespect I received from your location. -Shyree J. Gonzalez" I did not receive any communication back. Due to all of this I decided I will no longer give my money to this company and removed my belongings to be stored with a company who are respectful, considerate, and professional. When I removed my belongings Debra (who did not wear a mask) serviced me and did not apologize for anything. I received an email that asked for my feedback and when I click the link it states that I've already given my feedback. Usually I'd think that this is a glitch but due to the lack integrity shown by this location I decided to give my feedback another way encase someone did something unprofessional and unethical again. I will also be reporting Debra and this location to the United States Department of Labor's Occupational Safety and Health Administration since I have witnessed Debra interact with/service clients inside and outside the facility without wearing a mask. My move-out date was 6/26/2020 and I expect to be able to see my feed back until the end of August 2020.

Shyree G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willis L.  |  Expérience générale 
Évaluation :
5

It was a good experience all around except that there was no available unit on 1st level but it worked for 3 months we needed it

Charlette B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nina f.  |  Premières impressions 
Évaluation :
5

Buen servicio y halta calidad

Dimas C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P.  |  Premières impressions 
Évaluation :
1

Had issues from moment got the storage. Horrible service rude nasty associate. Trouble with my card working to get in storage and several times the "security" door was just wide open

Nicole B.  |  Expérience générale 
Évaluation :
1

My card doesn't work hasnt worked. The general manager was completely rude and disrespectful I had call your customer service line I was in tears she continued to treat me amd my husband horribly amd

Nicole B.  |  Premières impressions 
Évaluation :
4

The employees were very nice & easy to work with. Would have been great if we would have had elevator access to the second floor but we managed without it.

Kathy K.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

Nayda A.  |  Premières impressions 
Évaluation :
5

Very pleased with staff and facility.

jeffrey m.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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