Deb was great!!!kelly d. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Shillington
Pour nous contacter
Shillington, PA 19607
(Rt 222-N Of Trnpk)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
AucunSteve O. | Premières impressions
I wish that there was a ramp or elevator to get heavy and large items upstairs.Kathryn W. | Expérience générale
Le client n'a pas laissé de commentaire.patty P. | Expérience générale
Le client n'a pas laissé de commentaire.james f. | Premières impressions
The gentleman that helped us check-in was fantastic. He was friendly and very helpful. He showed us instead of just telling us.Susan M. | Online Move In
Fueron bien amables y conplacientes y rreponsable y heao me gusto grasias por su atencion metendran como un cliente sienpre muchas grasias.Dimas C. | Expérience générale
Le client n'a pas laissé de commentaire.Steven P. | Expérience générale
Thank you for the “free storage” which was not convenient, there was no dolly, no help, and it was on the 2nd floor.Fredrick A. | Premières impressions
Ms Brenda was helpful and Wonderfully polite! Mr Bradley cared of us as old friend, so appreciated about him! Thx for being so kind with us!!!Jesus C. | Premières impressions
This location had my license a for about a month and acted like having my identification card was not a big deal. For this reason alone I called customer service and complained due to the lack of professionalism and regard. Customer service apologize for this location's behavior and said that I will be contacted by a manager within 72 business hours. I was never contacted so I followed up with another call to customer service who apologized and put in a specific request to the traffic control manager with a reference ID number of 2651806 and I should have been contacted within 72 business hours by this specific manager. Due to not receiving this call I called again and I was informed that the manager of the Shillington location Debra Antonelli said that she apologized so they closed out the case. However, I never received an apology from Debra and told the customer service agent that Debra lied and has never contacted me let alone apologize. A few days later I am contacted by Debra, which follows, "Hello. I am emailing to apologize if you felt that your issue was not serious matter and I am glad that you have your licence back. If there is something else that can be done for you in the future we will be here to serve you. Thank you for your business, have good day. Debra" My reply to this email was, "While I appreciate you reaching out and apologizing, I am unhappy with the fact that it took so long for me to receive an apology. I am also unhappy with the fact that a representative stated you previously reached out to me directly, apologized, and therefore the case was closed. However, this is the first time I received an apology. This apology does not sincerely apologize for the inconveniences your location caused me due to having my licence in your possession for a month. The apology does not cover the flippant behavior of Richard who chuckled at the fact that his colleague who I previously spoke to decided to mail the licence weeks after I gave her my address. This "apology" does not resolve my case and I believe I should be compensated for the inconvenience, unprofessionalism, and disrespect I received from your location. -Shyree J. Gonzalez" I did not receive any communication back. Due to all of this I decided I will no longer give my money to this company and removed my belongings to be stored with a company who are respectful, considerate, and professional. When I removed my belongings Debra (who did not wear a mask) serviced me and did not apologize for anything. I received an email that asked for my feedback and when I click the link it states that I've already given my feedback. Usually I'd think that this is a glitch but due to the lack integrity shown by this location I decided to give my feedback another way encase someone did something unprofessional and unethical again. I will also be reporting Debra and this location to the United States Department of Labor's Occupational Safety and Health Administration since I have witnessed Debra interact with/service clients inside and outside the facility without wearing a mask. My move-out date was 6/26/2020 and I expect to be able to see my feed back until the end of August 2020.Shyree G. | Expérience générale
Le client n'a pas laissé de commentaire.Willis L. | Expérience générale
It was a good experience all around except that there was no available unit on 1st level but it worked for 3 months we needed itCharlette B. | Expérience générale
Le client n'a pas laissé de commentaire.nina f. | Premières impressions
Buen servicio y halta calidadDimas C. | Premières impressions
Le client n'a pas laissé de commentaire.Steven P. | Premières impressions
Had issues from moment got the storage. Horrible service rude nasty associate. Trouble with my card working to get in storage and several times the "security" door was just wide openNicole B. | Expérience générale
My card doesn't work hasnt worked. The general manager was completely rude and disrespectful I had call your customer service line I was in tears she continued to treat me amd my husband horribly amdNicole B. | Premières impressions
The employees were very nice & easy to work with. Would have been great if we would have had elevator access to the second floor but we managed without it.Kathy K. | Expérience générale
Excellent service à la clientèle.Nayda A. | Premières impressions
Very pleased with staff and facility.jeffrey m. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!