Customer Reviews for U-Haul Moving & Storage of Shillington

4082 évaluations

2398 Lancaster Pike   Shillington, PA 19607
(Rt 222-N Of Trnpk)

(610) 775-5140

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(610) 775-5140

2398 Lancaster Pike
Shillington, PA 19607
(Rt 222-N Of Trnpk)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

BENJAMIN H. 
Évaluation :
5

This was too easy for me!

TIMOTHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie R. 
Évaluation :
5

Pickup was easy and excellent customer service. Drop off with Christopher was a pleasure, very professional and friendly. Thank you to the staff for their efforts in making this a good experience!

JOSEPHINE R. 
Évaluation :
5

Customer service lady was just so nice!

John L. 
Évaluation :
5

I arrived before this store opened. While I signed up for the electronic rental, I had a little issue with the combination. The woman working was very helpful and got me on my way. The return was easy and quick. Thanks again! Todd

Todd Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY R. 
Évaluation :
5

I wish that there was a ramp or elevator to get heavy and large items upstairs.

Kathryn W.  |  Expérience générale 
Évaluation :
5

Good location, Open 7 days a week Friendly and knowledgeable customer service. Online reservations make it easy

Gregg M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON C. 
Évaluation :
5

Nothing that I can think of. I checked in ahead of time - the process couldn't be easier. Drop off was just as simple. Thanks !

David K. 
Évaluation :
5

Chris was amazing at helping my husband and I. I definitely would come back to rent again!! Thank you Chris for the amazing customer service!!

Wesley K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY B. 
Évaluation :
5

Just get some more stuff

michael K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOLYNN M M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzanne C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradley S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gerald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OZEMEBHOY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
1

I did an online reservation, no issues. Get there this morning and the app never gave me a code for the lockbox to get a key, which was needed for the self check-in. I spent 45 mins on HOLD waiting to get a code from a rep. The man running the store arrived 15 mins before the store was to open, I tried to get his attention and tell him the issue, but he walked right past me and locked the doors behind him with out so much as a “I'll be with you in a moment.” Ended up finally getting a live person on the phone an hour later, and getting the code which wasn't even for a lockbox, it was for a lock on the truck that opened the cargo area where the key was. The phone guy was very nice and patient and was able to give me extra time for the missed hour of my rental.

Ashley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKI H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STACEY S. 
Évaluation :
5

Have the truck ready at the time of the appointment. Had to wait an hour for it and was told if it didn't arrive I would not have a truck at all. This is 3rd time in 4 months that this has been an issue. Last time using this company. Horrible with keeping reservation and awful customer service.

YANIV S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
5

Service was excellent, they went above and beyond to meet our storage needs too!

TRICIA M. 
Évaluation :
5

The Uhual representative was friendly and helpful. The check in process was easy and the equipment was in good working order with no issues. The return was equally easy. A representative greeted us on our return and quickly check us out. We would recommend using Uhaul to a friend. The only part of the experience that could have been an issue was the reservation process. We initially made a reservation to pick up the truck at a location close to us. It wasn't until I called did I understand that my "reservation" was not actually commitment to having a truck at the location. To ensure we would have the truck we needed, we should reserve the truck at the Shillington location. Had we not talked to someone, it could have been a very disappointing experience. I recommend making it more clear to on-line reservations that in some locations, there is NO reservation for the truck you want. Only a request. A request with no commitment does no good for planning a move.

MARK H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULISS Q. 
Évaluation :
2

Had to wait 45 minutes to pick up the truck. Only one associate on duty and she experienced a software glitch with the customer ahead of me. There were 5 people waiting in line behind me. One of them had an issue with a self service pick up.

DALE K. 
Évaluation :
4

I waited in line for over half an hour, I was supposed to have 4 hours, but I only had 3 and a half hours because I stood in line that long. My experience over all was good other than having to wait in line so long.

SALVALYNE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

patty P.  |  Expérience générale 
Évaluation :
5

no computer so i had to wait for 38 minutes on the phone

SUSAN P. 
Évaluation :
5

Employee was very accommodating and provided excellent service.

RAYNALDO C. 
Évaluation :
1

I returned the rental van with exactly the amount I was told it needed to be. Not full, the gentleman at the Whitehall location told me that it needed to be at 5/8 full. It is circled on my contract. I got charged 30 $for not having the tank full. I mentioned this to the employee when I handed him the keys. I am very unhappy with this.

John C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vicki H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NORMAN Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane K. 
Évaluation :
5

all good

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald R. 
Évaluation :
5

Not sure-van was an hour late getting returned....staff was very helpful & apologetic.

frank G. 
Évaluation :
5

Rien

ANDY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james f.  |  Premières impressions 
Évaluation :
4

Team was very friendly and helpful.

Kermit K. 
Évaluation :
5

Excellent service every time!

Keith R. 
Évaluation :
5

Move was flawless between truck rental and hired labor from the website. Merci.

Brandon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance L. 
Évaluation :
4

The gentleman that helped us check-in was fantastic. He was friendly and very helpful. He showed us instead of just telling us.

Susan M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
1

I have used Uhaul many times for moving. Paying with debit cards and cash. With cash there has always been a 100 $deposit needed no matter the size truck and I have rented vans and pick up trucks as well and also used cash and only needed a 100 $cash deposit. I rent a "DC" and I was told I had to put a 160 $deposit. And I was also told had it been "a one way" I would have had to put an additional 100 $. I guess Uhaul is taking advantage of the pandemic and putting their burden on customers. That's real nice, I'm going to make it a point to invest in my own moving truck so I will not have to do business with Uhaul ever again I'm quite done with Uhaul.

Avion O. 
Évaluation :
5

Nick and Chris are terrific employees at U-Haul Moving & Storage of Shillington, 2398 Lancaster Pike, Shillington, PA 19607. They both helped find the right rental for me. The clearest communication and best service.

JAMES S. 
Évaluation :
5

It was a very pleasant experience dealing with the gentleman employee who helped me with my rental. Would deal with him again with no issues.

Gerard S. 
Évaluation :
5

There was a bad smell in the van we rented.

Peter Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaun R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS S. 
Évaluation :
5

All good

DAVID V. 
Évaluation :
5

I love that trailer. It pulls great and hardly know it is behind you.

Joe L. 
Évaluation :
3

There was heavy rain, and while driving, a steady drip developed in on the driver's side of the inside of the cab. It dripped all over the steering wheel and on me. I informed the U-Haul location when I returned the truck, and all the attendant said was "that needs to be fixed." Duh. No sorry, nothing else.

Bruce P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hung C. 
Évaluation :
5

Guy who hooked up the trailer is quick professional and a no bull shit kind of guy. Way better then the 5th street highway location

AARON J L. 
Évaluation :
5

The gentleman who checked us in for drop off (was not a counter clerk) was extremely knowledgeable and very helpful. Well trained and provided excellent customer service.

JOSEPH K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
1

I was charged a 26 $surcharge on a 19,95 $ van rental and went 15 miles. The surcharge was as much as the rental. I was not told of the surcharge prior to the rental. I received the bill by email a week after the rental. This is sooolo shady. no way to do business. Uhaul has begun to run a scam. wow.

JAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONSTANCE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yaniv S. 
Évaluation :
5

Manager was beyond helpful!!

BRET K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen N. 
Évaluation :
5

They was very friendly it was very awesome it was my first time and it would not be my last time ,I want to say thank you and I appreciate the assistance make me feel like family

JESSICA R. 
Évaluation :
5

Fueron bien amables y conplacientes y rreponsable y heao me gusto grasias por su atencion metendran como un cliente sienpre muchas grasias.

Dimas C.  |  Expérience générale 
Évaluation :
5

Only issue was a leak on driver's side

KENNETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRANCE S. 
Évaluation :
5

Customer service was great! Explaining everything about what I needed

GREGORY H. 
Évaluation :
5

Especially appreciated the quick drop off with an emailed receipt after a day of moving.

STEPHEN L. 
Évaluation :
5

I could not read or see any of details in my receipt you sent my email. I was due a refund if unused deposit and I have no idea of what was the credited amount. That is my only issue with the service. Everything else was great. - SharonParker

SHARON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chindra R. 
Évaluation :
5

Guys working the day I picked up were great. Truck worked well. Things which might improve things for renter: Encourage renter to record truck condition before use. Leave a broom in the truck for cleaning purposes. Leave ratchets straps or sting in truck for purchase similar to blankets.

Nicholas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

Online check in did not work. Had to have that process completed in the store Online return worked great

RUSSELL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMANDO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared S. 
Évaluation :
5

The staff is very courteous and helpful! They all gave 100 % in providing me exceptional service!

DAVID K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PAULSON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P.  |  Expérience générale 
Évaluation :
4

Thank you for the “free storage” which was not convenient, there was no dolly, no help, and it was on the 2nd floor.

Fredrick A.  |  Premières impressions 
Évaluation :
5

Ms Brenda was helpful and Wonderfully polite! Mr Bradley cared of us as old friend, so appreciated about him! Thx for being so kind with us!!!

Jesus C.  |  Premières impressions 
Évaluation :
1

This location had my license a for about a month and acted like having my identification card was not a big deal. For this reason alone I called customer service and complained due to the lack of professionalism and regard. Customer service apologize for this location's behavior and said that I will be contacted by a manager within 72 business hours. I was never contacted so I followed up with another call to customer service who apologized and put in a specific request to the traffic control manager with a reference ID number of 2651806 and I should have been contacted within 72 business hours by this specific manager. Due to not receiving this call I called again and I was informed that the manager of the Shillington location Debra Antonelli said that she apologized so they closed out the case. However, I never received an apology from Debra and told the customer service agent that Debra lied and has never contacted me let alone apologize. A few days later I am contacted by Debra, which follows, "Hello. I am emailing to apologize if you felt that your issue was not serious matter and I am glad that you have your licence back. If there is something else that can be done for you in the future we will be here to serve you. Thank you for your business, have good day. Debra" My reply to this email was, "While I appreciate you reaching out and apologizing, I am unhappy with the fact that it took so long for me to receive an apology. I am also unhappy with the fact that a representative stated you previously reached out to me directly, apologized, and  therefore the case was closed. However, this is the first time I received an apology. This apology does not sincerely apologize for the inconveniences your location caused me due to having my licence in your possession for a month. The apology does not cover the flippant behavior of Richard who chuckled at the fact that his colleague who I previously spoke to decided to mail the licence weeks after I gave her my address. This "apology" does not resolve my case and I believe I should be compensated for the inconvenience, unprofessionalism, and disrespect I received from your location. -Shyree J. Gonzalez" I did not receive any communication back. Due to all of this I decided I will no longer give my money to this company and removed my belongings to be stored with a company who are respectful, considerate, and professional. When I removed my belongings Debra (who did not wear a mask) serviced me and did not apologize for anything. I received an email that asked for my feedback and when I click the link it states that I've already given my feedback. Usually I'd think that this is a glitch but due to the lack integrity shown by this location I decided to give my feedback another way encase someone did something unprofessional and unethical again. I will also be reporting Debra and this location to the United States Department of Labor's Occupational Safety and Health Administration since I have witnessed Debra interact with/service clients inside and outside the facility without wearing a mask. My move-out date was 6/26/2020 and I expect to be able to see my feed back until the end of August 2020.

Shyree G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willis L.  |  Expérience générale 
Évaluation :
5

It was a good experience all around except that there was no available unit on 1st level but it worked for 3 months we needed it

Charlette B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nina f.  |  Premières impressions 
Évaluation :
5

Buen servicio y halta calidad

Dimas C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P.  |  Premières impressions 
Évaluation :
1

Had issues from moment got the storage. Horrible service rude nasty associate. Trouble with my card working to get in storage and several times the "security" door was just wide open

Nicole B.  |  Expérience générale 
Évaluation :
1

My card doesn't work hasnt worked. The general manager was completely rude and disrespectful I had call your customer service line I was in tears she continued to treat me amd my husband horribly amd

Nicole B.  |  Premières impressions 
Évaluation :
4

The employees were very nice & easy to work with. Would have been great if we would have had elevator access to the second floor but we managed without it.

Kathy K.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

Nayda A.  |  Premières impressions 
Évaluation :
5

Very pleased with staff and facility.

jeffrey m.  |  Premières impressions 
Évaluation :
5

Debra Antonelli worked with us and has in the past. She is very professional and understands her product/facility. Always helpful and patient. Merci.

tammy m.  |  Expérience générale 
Évaluation :
5

Very helpful with all my storage needs. Thanks!!!!

Daniel J.  |  Expérience générale 
Évaluation :
4

Debie was great to do business with. Always polite and eager to address concerns. The motion sensors for the lighting were far apart and I would have to walk in the dark at times though.

Albert M.  |  Expérience générale 
Évaluation :
4

Very friendly & helpful manager - Rich. Other employees not as friendly or helpful.

Susan M.  |  Expérience générale 
Évaluation :
5

Everyone was very knowledgeable and helpful in answering my questions. Big thank you to John, Richard and the manager Debra.

Diana S.  |  Expérience générale 
Non reviews have been submitted for this location.

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