Customer Reviews for U-Haul Moving & Storage of Shillington

4 268 évaluations

2398 Lancaster Pike   Shillington, PA 19607
(Rt 222-N Of Trnpk)

(610) 775-5140

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(610) 775-5140

2398 Lancaster Pike
Shillington, PA 19607
(Rt 222-N Of Trnpk)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTO H. 
Évaluation :
3

ordeeed two dollies and the kid even asked twice if i needed them, yet they were not in the truck therefore made my experience moving way tougher. also at the end dropping off truck i told the other kid but he was rude and didn't seem to care

CHRISTINA D. 
Évaluation :
2

Currently opened a dispute. Charged for a 30 $fuel fee when we returned it as full as when we got it. Also overcharged 11 miles. I took a picture of odometer when I received it.

Paula F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANTOS L. 
Évaluation :
2

When I first walked in the building it smelled like poop. The truck I had the brakes were terrible and it sounded like it was going to break down at any minute. I didn't feel safe in the truck. I think these trucking companies need to upgrade/update their trucks. The truck was loud and wasn't a good truck to drive. As much as they charge people to rent these trucks. It's really no excuse for these trucks to be this worn out.

Jamie F. 
Évaluation :
4

There was only one employee working both times we went there and there was a line both times. It would be helpful to have at least 2 people working so that customers aren't waiting awhile but both employees each time we dealt with were extremely nice and helpful.

LOUIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANTOS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER S. 
Évaluation :
4

The Uhaul representatives do not give you correct information on the phone when you extend the time you need it. They quoted me 40 extra for the day and a half. I return the truck Tuesday morning at 9am. Plus they shorted me 2 dozen blankets

Marguerite R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

Very helpful, had patience with me and not annoyed with my phone call questions. Returning the truck was simple and easy. Will definitly recommend them.

JO-ANNA S. 
Évaluation :
1

Reservation was moved from 6 AM to 12 PM the day before. No help offered, no apologies offered, no solutions offered, just good luck. Called the day of and then was told the truck wouldn't be ready until 7 PM. Was offered a 15 foot truck, barely got my move completed. Complete lack of regard for customer time. Will be going with Penske in the future as I can't imagine they are this disrespectful to their customers and their time. No compensation or assistance offered. Completely abysmal from start to finish.

RUSSELL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jody C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis R. 
Évaluation :
3

There was broken glass in the back that I didn't see until I cut myself on it. I was charged for a dolly I never asked for. It was in the back of the truck when we got the truck. Check in & out took longer than expected

HEATHER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLYEVANS M. 
Évaluation :
3

Windows was dirty hard to see

VINCENTP R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY R. 
Évaluation :
3

Had nothing to do with the location. My location was switched and I was never informed of it. I went to the location of the conformation email I received and they made me drive the complete opposite direction and waste more time and fuel. I wasn't happy about that single detail. It moved everything back in the day just because they couldn't send a email or notification telling me the location was switched. I drove an extra 20 miles just to pick up the truck from location to location.

Brian M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
5

From reservation on the phone, to check in, to getting a better rate because I returned it to the pick up location, all 100 % satisfactory, in fact above that. A friend who moved to Nashville recommended U-haul and the Mover Helpers, over using a moving company, and I am glad they did. I would definitely use all of them again. Thank you, UHaul!!

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH D. 
Évaluation :
3

There were two young people there which seemed under staffed for the amount of activity. They did try to get me a copy of both my receipts. One even showed me both on his phone but they were unable to print or email the first one to me. I said let me take a screen shot of the one they could not print but by then they said it was gone and they couldn't get it back. I needed the receipt to give my employer, for accounting. They gave me a phone number and after about 1 -1/2hrs of phone que and 2 attempts I finally got the receipts emailed to me. How can I get these myself from the app??

manuel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Worker during the return was very pleasant -- refreshing to see that given the state of things!

Joseph S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KELLY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danielle W. 
Évaluation :
5

It would be nice to have some kind of step that could be lowered to help people who have knee issues get into the cab.

Sandra K. 
Évaluation :
5

Felicitaciones

Saud E. 
Évaluation :
4

Employee Chris at the front desk was very friendly and helpful with everything I needed.

RILEY H. 
Évaluation :
5

Gooooood

Jonny E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pompey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deb B. 
Évaluation :
5

At the Shillington, PA store I find Chris Moyer to be an outstanding U-Haul store manager. He has installed equipment for me. He has rented several trucks to me and in each situation he has answered my questions knowledgably and efficiently. Take good care of him. He is an unusually strong representative for your company.

R L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS R. 
Évaluation :
2

I put 20 $in fuel back into the vehicle before dropping it off. It was exactly where it was when I picked it up. But I still got charged for fuel which has bunch of crap. Obviously they just wanted to rip me off oh, a little more. Will not recommend this place to anyone. Somebody was a little off-center when they tried to view the fuel gauge. Like I said it was exactly where it was when I picked it up. There's no reason that I should have been charged 20 $for for fuel, plus the 20 and put in. That truck did not use 40 $worth of fuel.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OLIVER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

Everything went well. The Chevy Silverado hauled my horse trailer great. Smooth ride.

TONI D. 
Évaluation :
5

S.O.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEVAUGHN U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

This was the most helpful U-Haul facility I have ever used, I feel like they went above and beyond their responsibilities.

Ken M. 
Évaluation :
5

Staff friendly and professional.

AARON C. 
Évaluation :
4

The rep was careful to make sure connection & lights were correct. She was pleasant and courteous.

PAMELA L. 
Évaluation :
5

We've rented her before and will do so again. I have an appointment to have a trailer hitch installed on my Honda Pilot.

Gene P. 
Évaluation :
5

Excellent store manager. Pleasure to work with her.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARWIN S. 
Évaluation :
5

The customer before me was very rude to the employee. Luckily they asked for my opinion. My box was a week late very disappointed hoping for my refund soon.

Amber C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIPA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sui Xiong L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY H. 
Évaluation :
1

I went to pick up a motorcycle tráiler in my 2014 jeep wrangler and was told i couldnt rent the tráiler because of soft top. Manager then proceeded to argue and threaten me with calling the cops.

Agustin G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARYA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Keep the operations running like it is. It was great how the staff worked to make it happen for picking up getting my equipment ready on the dates and location I needed. They had everything necessary to make the perfect move!!

Lawrence P. 
Évaluation :
1

I was charged for driving 115 miles … still awaiting to hear from the location and no one answers the phone..

AMAURY G. 
Évaluation :
5

Great service at Schillington location.

KEVIN K. 
Évaluation :
1

I returned the truck with more gas than I left with and I was 30 minutes late due to a construction work on the highway and you all charge me another day rental there's no reason you should of done this other than to make more money off of me other than the money you already made off of me I'm still very mad about this and I will never ever ever deal with this u haul of any other u hauls ever again because it's bullshit I don't see anywhere in my contract that if I'm 30 or 25 minutes late that I will get charged another day the day I rent the truck the guy was cool I liked him he did a good job the boss the white guy but when I returned the equipment the white guy was an asshole and I'm thinking about getting a lawyer even if I pay him more than another day rental it will be worth it

MICHAEL P. 
Évaluation :
1

One of the worst experiences I've had renting a vehicle. I made reservations for a rental truck, went to two separate locations to find no truck available. After finally getting a U-HAUL “manager” on the phone, they locate me a truck here at this Shillington location (50 minutes out of my way) and offer me a discount for my troubles. When I arrived at this location I was greeted by a manager named Debra who was the rudest associate I've come across. She refused to honor the discount offered to me by U-Haul, cursed during our conversation on how “the scheduling managers don't know what they're doing, I'm not losing my ass on this rental!” “You'll have to wait 30 minutes while I listen to the phone calls, I can listen to the call, do you want me to do that?!” Her exact words. I began to call the U-Haul manager back myself as Debra was berating me before she hastily applied the discount and threw my receipt on the desk. The truck itself, was in horrible condition. Low coolant light on when I received it (their lot attendant gladly filled the coolant reservoir with water from a windex bottle though), power steering pump whining, and as seen in photos a blown out windshield seal that allowed it to rain inside of the truck as I drove it down the road. I will need to rent a truck again in a few weeks for the next leg of our move and I absolutely guarantee it will not be a U-Haul. Never again!!

RALPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank P. 
Évaluation :
1

Reserved a truck for 3 days to move the stuff out my old house to a storage locker then to my new house after closing. Received a call the day before moving that uhaul would only allow me to rent the truck for 24 hours. Made things extremely difficult. Specially since my fiancé has been having medical problems after giving birth to our first child. She pushed herself way to hard because the time restriction

MICHAEL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milagros M. 
Évaluation :
4

Make sure the truck is returned before the next customer is scheduled to pick up the truck.

KEVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHANNA G. 
Évaluation :
3

They did not give us the dolly and the furniture pads even though we spoke about it on the phone.

Jordyne J. 
Évaluation :
5

As always, the staff did an excellent job making sure everything was easy and complete. Always friendly and helpful. Moving stinks but at least that was one less thing I had to worry about. A +++

KERMIT K. 
Évaluation :
3

The facility on the Colorado (origin) end of our move was awful. Multiple calls from different people to schedule delivery and pick up of our boxes was ridiculous.

Norman B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELVIN G. 
Évaluation :
5

Chris was absolutely AMAZING! he was friendly and helpful when I dropped off the tow dolly and the truck. Both visits he treated me with such kindness and it really left a huge impact on me, thank you SO much for the above and beyond service today Chris you helped me so incredibly much and I appreciate it so much!

DEMI J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY R. 
Évaluation :
5

When U-Haul is not able to meet your reservation requirements at one location, U-Haul should be proactive in contacting you. I made a reservation two months in advance and only learned about a needed change 24 hours in advance. Instead of contacting me to see what would be best for my needs, U-Haul took it upon themselves to simply change it, which resulted in a location not amenable to myself. If you want my business in the future, I would appreciate having some better communication.

ALEXANDER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER H. 
Évaluation :
3

The online reservation was booked for 2 days. Upon pickup was informed the rental was only for 24 hours in spite of the online confirmation.

Kenneth H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Son V. 
Évaluation :
1

Kid that checked me in was out of uniform wearing street clothes, very nice personable young man though. They allowed a Toyota Rav 4 to rent a TOW DOLLY to tow a Toyota Corolla behind it. 811065 is definitely NOT what it used to be.

STEVEN B. 
Évaluation :
5

The owner was very nice. She helped me and was patient with each customer in line and changed out my truck when the oil light was on in the first one and she said better safe then for me to get stuck on the road overnight. Would use this location again.

ASHLEY H. 
Évaluation :
1

Horrible experience with multiple location employees. Not one apology from any of them!

dave S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENTP R. 
Évaluation :
4

Need more staff

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGARD R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christine L. 
Évaluation :
5

No improvement necessary.

Robert R. 
Évaluation :
5

Deb was great!!!

kelly d.  |  Premières impressions 
Évaluation :
4

Aucun

Steve O.  |  Premières impressions 
Évaluation :
5

I wish that there was a ramp or elevator to get heavy and large items upstairs.

Kathryn W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

patty P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james f.  |  Premières impressions 
Évaluation :
4

The gentleman that helped us check-in was fantastic. He was friendly and very helpful. He showed us instead of just telling us.

Susan M.  |  Online Move In 
Évaluation :
5

Fueron bien amables y conplacientes y rreponsable y heao me gusto grasias por su atencion metendran como un cliente sienpre muchas grasias.

Dimas C.  |  Expérience générale 
Évaluation :
5

Ms Brenda was helpful and Wonderfully polite! Mr Bradley cared of us as old friend, so appreciated about him! Thx for being so kind with us!!!

Jesus C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nina f.  |  Premières impressions 
Évaluation :
5

Buen servicio y halta calidad

Dimas C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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