Le client n'a pas laissé de commentaire.amy B.
Customer Reviews for U-Haul Moving & Storage of Sidney
Pour nous contacter
Sidney, BC V8L5X7
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I highly recommend them for your Truck rentalsdon T.
Le client n'a pas laissé de commentaire.Shannon B.
Le client n'a pas laissé de commentaire.Patrick W.
Le client n'a pas laissé de commentaire.Rod M.
Le client n'a pas laissé de commentaire.NEIL C.
I had a number of problems caused by UHaul. In the end, the vehicle was great but the experience was poor. 1. The website said there was a pickup location near by house, I chose this and submitted the request. The request was accepted, however 1 minute later, I got an update that there would be no close pickup location, and I had to do the travelling out of my direction of travel. Don't advertise the pickup locations if you don't honor them! Dishonest. 2. I got emails saying that I would get a phone call from staff the day after I submitted my request. No phone call was received. Dishonest. 3. The online check in doesn't work with Firefox, causing frustration. 4. In store, they require you to insert your credit card to the machine, and then proceed to bombard you with information, without a reminder to take your card. This cost me extra time and money when staff called to inform me about the forgotten credit card. I suspect malicious design but cannot prove it. 5. The vehicle only had 3/4 tank of fuel, and they ask you return the vehicle back with 3/4 tank, and give an estimating tool to fill the tank to that level. Using the tool, it went past 3/4 tank. This is malicious design, just have people fill it back to full. Based on these things, I will not be coming back nor would I recommend this business to others.ROWAN F.
Excellent experience all around. Staff were great and the vehicle was clean and surprisingly efficient on fuel. Will go here next time.matthew I.
See final comment re: office closedJack D.
Le client n'a pas laissé de commentaire.David A. | Expérience générale
Appreciate how efficient it wasJeff W.
Le client n'a pas laissé de commentaire.Adrian K.
I would have given a 5 star rating except for that the space for pickup is a bit limited.ALEXANDER E.
Everything was greatharold S.
The online checking in process could be smoothed out, it was late at night for us and it took 30 mins to be approved to get going or even get access.Mariah S.
Le client n'a pas laissé de commentaire.MICHELE H.
I was unable to use the after-hours/24hr drop off as the app would not upload the required photos. I was forced to wait until Uhaul opened at 9am. When I mentioned this to the employee, they were not overly concerned or sympathetic.Stephen C.
Le client n'a pas laissé de commentaire.heather h. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT D.
Le client n'a pas laissé de commentaire.GAVIN A.
Le client n'a pas laissé de commentaire.Ian M.
The woman that assisted us with the pick up of the rental truck was very kind and helpful. Thank you very much!KEVIN B.
Customer service ( the people at this location ), were professional, efficient, friendly, informative, and got me on my way and processed the vehicle return,. quickly and effectively.JEFF C.
Le client n'a pas laissé de commentaire.PAUL R.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Thomas M.
Great experience. This location was open till 7 pm on a Saturday and I was able to return it to one of the UHAUL representatives. Will definitely use this UHAUL again. Thanks,Anil L.
When I arrived to pick up the trailer, the employee informed me that they had checked everything and had replaced one wheel and rim as they felt it wouldn't survive the long trip I was taking. Made me feel good to know I was being looked after so well.tristan C.
Brand new truck. Very small move but very successfulREGINALD S.
Le client n'a pas laissé de commentaire.PETER E.
Size of vehicle not available at this location to view, so little hard to imagine just how big the loading area was and whether we had chosen the correct size for our hire. Be nice if pictures etc. could show inside storage area if location do not have one on site.WILLIAM D.
I was extremely please with the service at this location. Not only was the person who served me (Sonja, I think) most courteous and friendly, when I mentioned the truck really guzzles gas (it cost 23 $to fill it up after only driving 25 km), she looked surprised and checked the kms. She figured the last driver must not have filled it up properly and knocked 18 $off my bill, without my asking! How great is that! I would definitely rent from here again.GUY D.
Everyone was friendly and helpful. Therefore, the truck rental overall was an easy transaction and pleasant experience. Merci.GARY W.
Le client n'a pas laissé de commentaire.Les H.
Le client n'a pas laissé de commentaire.TRAVIS I.
Truck ran very well. Cruise control would have been useful.John G.
Le client n'a pas laissé de commentaire.LYLE A.
Le client n'a pas laissé de commentaire.REGINALD S.
Le client n'a pas laissé de commentaire.Kimball D.
I was given a drop off location that did not accept the size of truck we rented even after I warned that I felt the location was too small. Hence I had to drive to another location. Use more gas and was late as a result. A bit frustrated but all worked out. Pick up location was awesome. Drop off too. Just mistake of giving me wrong location.GREGORY O.
Le client n'a pas laissé de commentaire.CATHERINE H.
Everything was perfect: the truck as expected, pickup and drop off a breeze, and the staff friendly and efficient. What more could you ask?GUY D.
Great staff... I was in and out within 10 mins.DENIS I.
As this only an equipment return from out of town it was rather confusing due to multiple signs and cones blocking all of the parking. Staff did see me arrive and directed me where to go.Shawn S.
Le client n'a pas laissé de commentaire.Eloy R.
Nothing. All was good.Pierre M.
Le client n'a pas laissé de commentaire.Keith K.
Le client n'a pas laissé de commentaire.RODNEY D.
Le client n'a pas laissé de commentaire.Keith K.
I have a picture of my gas needle and I left it at 1/4 tank...the same as I received. Yet got charged 92 $for gas!!! BS!! You already received more than 1 500 $for a 15ft truck, yet you have to gouge for more. Disappointing.Richard B.
Le client n'a pas laissé de commentaire.stefan D.
Your staff at MacDonald Rd. are making U-Haul look really good. Not the same everywhere.Robert S.
Le client n'a pas laissé de commentaire.Barrie W.
Le client n'a pas laissé de commentaire.Keith F.
Le client n'a pas laissé de commentaire.Merlin S.
Le client n'a pas laissé de commentaire.Adam B.
Open trailer hired, perfect for refrigerator transport with easy tie down . Quick pick up and staff assisted in connecting trailer. Drop off took under 5 minutes, again staff helpful in disconnecting and checking trailer.susan H.
The one thing is: I had to wait a month for a truck then the day before I was called by a rep who said they were calling from the Vancouver office and told me it was not available. This caused some issues on my end. I was told I could get a cargo van instead but would have to go to the Topaz (Victoria) location. That's in a different town! so Uhaul asked me to drive 45 minutes each way just to pickup their cargo van then drive another 45 minutes each way to/from Sidney . That's 3 hours of driving that I have to pay for gas let alone the km's that Uhaul would charge me even though I just needed it in my local town? That's bad business. So I cancelled my reservation completely and a couple of weeks later booked a cargo van in Sidney. It was a pain. Also, when I dropped my van there was an individual upset with the Uhaul employee at the counter because he had also booked a truck and went to pick it up and it wasn't there for him. I've never had any issues at this location until this rental, but obviously there's some sort of issue for the pickup truck bookings maybe it's the online system?Lindsey J.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.STEPHEN L.
Staff were friendly, efficient and well trained. A pleasant experience dropping off the vehicle.Erik T.
Le client n'a pas laissé de commentaire.SHANNON U.
Le client n'a pas laissé de commentaire.TERRI L.
Le client n'a pas laissé de commentaire.Lisa C.
Le client n'a pas laissé de commentaire.barbara C.
Le client n'a pas laissé de commentaire.PETER A.
Le client n'a pas laissé de commentaire.michelle m. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTOPHER E.
Le client n'a pas laissé de commentaire.Catherine F.
Le client n'a pas laissé de commentaire.DONNA D.
Le client n'a pas laissé de commentaire.JAMES O.
Le client n'a pas laissé de commentaire.Robert H.
It all worked fine.JOHN E.
Totally courteous and commodating. Needed to catch ferry and they rushed . Was given brand v New van as rental. Great service. I recommend. Linda Sherwood ( Sidney BClinda S.
Keep doing what you're doing. Great friendly, service.Brad S.
After dropping off a vehicle many customers will need a cab -- it would be nice if the office could have the number of local cab firms to hand, or offer to call one for the customer.Jonathan D.
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.Barbara C.
Le client n'a pas laissé de commentaire.Matthew D.
Le client n'a pas laissé de commentaire.JOSHUA N.
Le client n'a pas laissé de commentaire.Vivian P.
Le client n'a pas laissé de commentaire.Vivian P.
We reserved a 10ft cube van and when we arrived to pick it up we were told there wasn't one. So they gave us a 9ft van. So instead one one day to move it took us 3 days and multiple trips, and had to return before we even done moving. Won't be renting a U-Haul ever againDustin P.
Le client n'a pas laissé de commentaire.ebere A.
Great staff! Made my move less of a chore! Thanks!!NICOLE E.
Le client n'a pas laissé de commentaire.BARBARA G.
Le client n'a pas laissé de commentaire.Rosalind G.
Le client n'a pas laissé de commentaire.peter m. | Expérience générale
Le client n'a pas laissé de commentaire.phil K.
Excellent! Thank you.Christopher B.
Sonya is very helpful and professional. I have dealt with Sonya several times over the years at the Sidney location and she is very thorough and efficient. Every experience has been positive and I wouldn't hesitate to recommend U-Haul.as a result. Scott Houston.scott h. | Expérience générale
Everything worked out well, no problems what so ever. Not bad on gas for such a big truck. Thanks Scott hSCOTT O.
Le client n'a pas laissé de commentaire.RAYMOND C.
Great service. Great peopleMURRAY S.
No light inside the storage unit. Extremely inconvenient.Konstantin F. | Expérience générale
Le client n'a pas laissé de commentaire.fiona r. | Premières impressions
Excellent as usual! The cargo van was clean and ready to go, and the staff were friendly, courteous, and professional. Thank you! I'll be booking again soon. ChrisChristopher B.
The storage units now have no lights in them. I hear there was one or more fire problems that caused this response. This is a very crude stop-gap measure, and a program of protected LED lights could have been installed within a month or two. The company seems cheap and inconsiderate in this regard.dave e. | Premières impressions
Very nice folks. Made the return easy.Wayne P.
Everything was good, the truck was in good driving condition and the service from the uhual sidney was great as always and Sonya's a great uhual owner and that's why I went there instead of renting from the Victoria location. But when I didn't want to drive the big awkward truck that I didn't have much experience with, because it was a rental truck, into a gas station with lots of other vehicles around and tight spaces to refill the gas tank up to a quarter tank like I was asked, and I thought I could just be billed for it, but u-haul has a policy that makes the renter pay50 $!!!! For the amount of gas, which is probably not equal to the amount that a quarter tank costs, and this is not a very nice way to treat people at all. So uhual lost points for definitely not being a decent company at that place in the transaction. But that was not Sonya's policy, so that statement does not reflect on her as a owner, And the staff was very nice to me too.THOMAS C.
Le client n'a pas laissé de commentaire.Ken T. | Premières impressions
Sonya and her team were very helpful. The equipment performed flawlessly. Very easy process from rental to return. Merci.MEREDITH M.
Le client n'a pas laissé de commentaire.PETER S.
Le client n'a pas laissé de commentaire.craig C.
Le client n'a pas laissé de commentaire.Richard C.
Great staff. Good placeRICHARD T.
Le client n'a pas laissé de commentaire.Ron G.
This is a great dealership.Carel M.
Le client n'a pas laissé de commentaire.kathy A. | Expérience générale
Sonja goes out of her way to be accommodating and informative. Great service driven attitude.Bobb H. | Premières impressions
very accommodating!Julia T. | Premières impressions
Le client n'a pas laissé de commentaire.Charlene W. | Expérience générale
My husband and I used U-Haul Sidney long term and were every happy with the experience. Sonja has trained her staff well; they are courteous, knowledgeable and genuinely want to help. The office is well-stocked and orderly. The enter-exit machines worked evert time. The unisex bathroom is decorated, clean, and shows that someone went above and beyond to make it welcoming. Trucks were always available and were washed immediately after drop-off. Never did I see litter around any of the storage units. Our unit was leak-free, insect-free and rodent-free and our belongings were in the sane condition coming out as they were going in. Visiting the unit alone, at no time did I feel unsafe. U-Haul Sidney is an established business with a good reputation and based on our experience I believe that reputation is deserved. Betsy Rose, North Saanich, BCbetsy r. | Expérience générale
everything worked out very well !scott h. | Premières impressions
Le client n'a pas laissé de commentaire.Dave C. | Expérience générale
Always impressed with service and cleanliness. Staff always willing to help and very friendly. Impressed with Office and product display Very good valuerobert p. | Premières impressions
Le client n'a pas laissé de commentaire.charles j. | Premières impressions
Lack of lightbulb in a locker that doesn't get direct sunlight was kind of weird but the employees were super friendly and helpfuljaysone a. | Premières impressions
Thanksnora b. | Premières impressions
The in person experience was excellent, but our 1-800 online experience was not good.william l. | Premières impressions
Sonja was very helpful with all of my needs. Thanks again.David V. | Premières impressions
Le client n'a pas laissé de commentaire.carol d. | Premières impressions
Le client n'a pas laissé de commentaire.jessica m. | Premières impressions
Wonderful service!heather h. | Premières impressions
This U-Haul office is the best office. Always friendly and helpful service. Is why I keep coming back here :) Thank youSylvie G. | Premières impressions
Very good service.rod d. | Premières impressions
Excellent personal service, storage facility clean and adequate.graham d. | Premières impressions
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