I was given a drop off location that did not accept the size of truck we rented even after I warned that I felt the location was too small. Hence I had to drive to another location. Use more gas and was late as a result. A bit frustrated but all worked out. Pick up location was awesome. Drop off too. Just mistake of giving me wrong location.GREGORY O.
Customer Reviews for U-Haul Moving & Storage of Sidney
Pour nous contacter
Sidney, BC V8L5X7
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.CATHERINE H.
Everything was perfect: the truck as expected, pickup and drop off a breeze, and the staff friendly and efficient. What more could you ask?GUY D.
Great staff... I was in and out within 10 mins.DENIS I.
As this only an equipment return from out of town it was rather confusing due to multiple signs and cones blocking all of the parking. Staff did see me arrive and directed me where to go.Shawn S.
Le client n'a pas laissé de commentaire.Eloy R.
Nothing. All was good.Pierre M.
Le client n'a pas laissé de commentaire.Keith K.
Le client n'a pas laissé de commentaire.RODNEY D.
Le client n'a pas laissé de commentaire.Keith K.
I have a picture of my gas needle and I left it at 1/4 tank...the same as I received. Yet got charged 92 $for gas!!! BS!! You already received more than 1 500 $for a 15ft truck, yet you have to gouge for more. Disappointing.Richard B.
Le client n'a pas laissé de commentaire.stefan D.
Your staff at MacDonald Rd. are making U-Haul look really good. Not the same everywhere.Robert S.
Le client n'a pas laissé de commentaire.Barrie W.
Le client n'a pas laissé de commentaire.Keith F.
Le client n'a pas laissé de commentaire.Merlin S.
Le client n'a pas laissé de commentaire.Adam B.
Open trailer hired, perfect for refrigerator transport with easy tie down . Quick pick up and staff assisted in connecting trailer. Drop off took under 5 minutes, again staff helpful in disconnecting and checking trailer.susan H.
The one thing is: I had to wait a month for a truck then the day before I was called by a rep who said they were calling from the Vancouver office and told me it was not available. This caused some issues on my end. I was told I could get a cargo van instead but would have to go to the Topaz (Victoria) location. That's in a different town! so Uhaul asked me to drive 45 minutes each way just to pickup their cargo van then drive another 45 minutes each way to/from Sidney . That's 3 hours of driving that I have to pay for gas let alone the km's that Uhaul would charge me even though I just needed it in my local town? That's bad business. So I cancelled my reservation completely and a couple of weeks later booked a cargo van in Sidney. It was a pain. Also, when I dropped my van there was an individual upset with the Uhaul employee at the counter because he had also booked a truck and went to pick it up and it wasn't there for him. I've never had any issues at this location until this rental, but obviously there's some sort of issue for the pickup truck bookings maybe it's the online system?Lindsey J.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.STEPHEN L.
Staff were friendly, efficient and well trained. A pleasant experience dropping off the vehicle.Erik T.
Le client n'a pas laissé de commentaire.SHANNON U.
Le client n'a pas laissé de commentaire.TERRI L.
Le client n'a pas laissé de commentaire.Lisa C.
Le client n'a pas laissé de commentaire.barbara C.
Le client n'a pas laissé de commentaire.PETER A.
Le client n'a pas laissé de commentaire.michelle m. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTOPHER E.
Le client n'a pas laissé de commentaire.Catherine F.
Le client n'a pas laissé de commentaire.DONNA D.
Le client n'a pas laissé de commentaire.JAMES O.
Le client n'a pas laissé de commentaire.Robert H.
It all worked fine.JOHN E.
Totally courteous and commodating. Needed to catch ferry and they rushed . Was given brand v New van as rental. Great service. I recommend. Linda Sherwood ( Sidney BClinda S.
Keep doing what you're doing. Great friendly, service.Brad S.
After dropping off a vehicle many customers will need a cab -- it would be nice if the office could have the number of local cab firms to hand, or offer to call one for the customer.Jonathan D.
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.Barbara C.
Le client n'a pas laissé de commentaire.Matthew D.
Le client n'a pas laissé de commentaire.JOSHUA N.
Le client n'a pas laissé de commentaire.Vivian P.
Le client n'a pas laissé de commentaire.Vivian P.
We reserved a 10ft cube van and when we arrived to pick it up we were told there wasn't one. So they gave us a 9ft van. So instead one one day to move it took us 3 days and multiple trips, and had to return before we even done moving. Won't be renting a U-Haul ever againDustin P.
Le client n'a pas laissé de commentaire.ebere A.
Great staff! Made my move less of a chore! Thanks!!NICOLE E.
Le client n'a pas laissé de commentaire.BARBARA G.
Le client n'a pas laissé de commentaire.Rosalind G.
Le client n'a pas laissé de commentaire.peter m. | Expérience générale
Le client n'a pas laissé de commentaire.phil K.
Excellent! Thank you.Christopher B.
Sonya is very helpful and professional. I have dealt with Sonya several times over the years at the Sidney location and she is very thorough and efficient. Every experience has been positive and I wouldn't hesitate to recommend U-Haul.as a result. Scott Houston.scott h. | Expérience générale
Everything worked out well, no problems what so ever. Not bad on gas for such a big truck. Thanks Scott hSCOTT O.
Le client n'a pas laissé de commentaire.RAYMOND C.
Great service. Great peopleMURRAY S.
No light inside the storage unit. Extremely inconvenient.Konstantin F. | Expérience générale
Le client n'a pas laissé de commentaire.fiona r. | Premières impressions
Excellent as usual! The cargo van was clean and ready to go, and the staff were friendly, courteous, and professional. Thank you! I'll be booking again soon. ChrisChristopher B.
The storage units now have no lights in them. I hear there was one or more fire problems that caused this response. This is a very crude stop-gap measure, and a program of protected LED lights could have been installed within a month or two. The company seems cheap and inconsiderate in this regard.dave e. | Premières impressions
Very nice folks. Made the return easy.Wayne P.
Everything was good, the truck was in good driving condition and the service from the uhual sidney was great as always and Sonya's a great uhual owner and that's why I went there instead of renting from the Victoria location. But when I didn't want to drive the big awkward truck that I didn't have much experience with, because it was a rental truck, into a gas station with lots of other vehicles around and tight spaces to refill the gas tank up to a quarter tank like I was asked, and I thought I could just be billed for it, but u-haul has a policy that makes the renter pay50 $!!!! For the amount of gas, which is probably not equal to the amount that a quarter tank costs, and this is not a very nice way to treat people at all. So uhual lost points for definitely not being a decent company at that place in the transaction. But that was not Sonya's policy, so that statement does not reflect on her as a owner, And the staff was very nice to me too.THOMAS C.
Le client n'a pas laissé de commentaire.Ken T. | Premières impressions
Sonya and her team were very helpful. The equipment performed flawlessly. Very easy process from rental to return. Merci.MEREDITH M.
Le client n'a pas laissé de commentaire.PETER S.
Le client n'a pas laissé de commentaire.craig C.
Le client n'a pas laissé de commentaire.Richard C.
Great staff. Good placeRICHARD T.
Le client n'a pas laissé de commentaire.Ron G.
This is a great dealership.Carel M.
Excellent service à la clientèlenoel B.
...totally dissatisfied with my experience...U-Haul in the past has been great...but this time you really let me down..you cancelled the first pickup location...and with the second location the truck was not even available although reserved...and on the way there, we didn't even get a call to tell us...we booked a 20 foot and all you had was a 10 foot..insufficient for the stuff we had...and we had people waiting at the destination...all that your staff was concerned was â€˜how you going to pay for this'...now I have half my stuff not moved...why wouldn't someone there think I still need another truck for delivering the balance and offer me offer me consideration on a new rental...you let me down before, during and after...really a sad long term U-Haul customer...ROBERT R.
Great customer service from Sonja and Patti Highly recommend this location Clean facility and trucks with friendly serviceDana B.
nothing. everything was excellentChris C.
Le client n'a pas laissé de commentaire.RAYMOND F.
Le client n'a pas laissé de commentaire.MICHAEL S.
All good. Ford 150 was flawless and we finished our backyard patio job in record time. Thanks U Haul.LORNE S.
Le client n'a pas laissé de commentaire.Daniel B.
Le client n'a pas laissé de commentaire.kathy A. | Expérience générale
Helpful and friendly manager and staff.DAVID E.
Very helpful and friendly service!emily S.
A Recent Extraordinary Customer service performance by Manager Sonja Van Voorst re-instated my belief that there still exists people who when in uncertain and difficult circumstances rise above the challenges and deliver positive results. On April 19, 2021 when both Rogers and U-Haul servers were down and offline any and all computer generated contracts were inaccessible yet Sonja trusted her instincts knowing the ultimate demise of my situation hand wrote a note to herself and handed me the keys to the van I so desperately required. Absolutely brilliant and very much appreciated. Sonja saved the day and several hundred dollars of potential losses for her customer. Thank You SONJA I will never forget what you did for me.Peter E.
I was very impressed by the sincere and helpful assistance I received on my visit. Outstanding professionalism and courteous service.Peter E.
Sidney best branch by farLINDA D.
Always a pleasant experience at Sidney UhaulRICHARD T.
Le client n'a pas laissé de commentaire.kimball D.
Le client n'a pas laissé de commentaire.MICHAEL T.
My only issue with the rental, a dirty windshield inside the vehicleJeff T.
Can't say enough about how helpful, they have been. Our Move was not of our own demise, so we were under a lot of Stress to move quickly...By getting the vans we had to rent numerous times, quickly and efficiently was brilliant... No one better than the Sidney branch. Thanks everyone...LINDA D.
The staff member at Sidney was great! She knew her office skills well and equipment skills as well were great. Pleasant but thorough. Will rent there every time. Bob Jacksonrobert J.
Everything went really well and I would not hesitate recommending your location and your services to friends.Walter B.
Le client n'a pas laissé de commentaire.GAVIN H.
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.ANDRE S.
Keep up the good workPeter A.
Your online pickup and return stuff is terrible. Thank God there were real people there to help.Jeffery H.
Le client n'a pas laissé de commentaire.ANDRE S.
Le client n'a pas laissé de commentaire.CHRIS W.
Le client n'a pas laissé de commentaire.Sergio R.
No comment it was all goodDavid S.
Nothing! Customer service was excellentJames H.
Le client n'a pas laissé de commentaire.PETAR S.
Le client n'a pas laissé de commentaire.Gail S.
Don't think I'd change a thing about the way these guys run it. Very satisfiedchris H.
Le client n'a pas laissé de commentaire.DAVID C.
Le client n'a pas laissé de commentaire.DONALD S.
We wanted to rent a truck and there was not anything available, then we asked for a van and the guy there said nothing available and we would have to go to the Nanaimo St. location. Got frustrated until the manager stepped in and found that yes there was a van available for theday required. Why could the location in Sidney not bring a truck up from the Nanaimo St. location for the time we needed it? Do they not work together?ORVEL B.
The gentleman on duty that day is a superior employee. There was a computer glitz from my online reservation and he cleared up the confusion in the most pleasant manner. If you have an employee award for exceptional serve, this employee deserves one.Oceanna H.
Sonja goes out of her way to be accommodating and informative. Great service driven attitude.Bobb H. | Premières impressions
very accommodating!Julia T. | Premières impressions
Le client n'a pas laissé de commentaire.Charlene W. | Expérience générale
My husband and I used U-Haul Sidney long term and were every happy with the experience. Sonja has trained her staff well; they are courteous, knowledgeable and genuinely want to help. The office is well-stocked and orderly. The enter-exit machines worked evert time. The unisex bathroom is decorated, clean, and shows that someone went above and beyond to make it welcoming. Trucks were always available and were washed immediately after drop-off. Never did I see litter around any of the storage units. Our unit was leak-free, insect-free and rodent-free and our belongings were in the sane condition coming out as they were going in. Visiting the unit alone, at no time did I feel unsafe. U-Haul Sidney is an established business with a good reputation and based on our experience I believe that reputation is deserved. Betsy Rose, North Saanich, BCbetsy r. | Expérience générale
everything worked out very well !scott h. | Premières impressions
Le client n'a pas laissé de commentaire.Dave C. | Expérience générale
Always impressed with service and cleanliness. Staff always willing to help and very friendly. Impressed with Office and product display Very good valuerobert p. | Premières impressions
Le client n'a pas laissé de commentaire.charles j. | Premières impressions
Lack of lightbulb in a locker that doesn't get direct sunlight was kind of weird but the employees were super friendly and helpfuljaysone a. | Premières impressions
Staff at Sidney U-Haul, Sonya, Patti and boys in the yard were awesome! Very helpful and friendly!! Greeted us by our first names whenever they saw us, always on their game with what's going on. It was a real pleasure and comfort to know if we had questions or needed help, they were always there for us and happy to help! We've had a lot of storage in facilities over past 8 years, none of which compared close to Sidney Uhaul. Thank you so much!! Marc & Pam Pettigrewpam p. | Expérience générale
I was very happy with facility and staff.colleen J. | Expérience générale
Thanksnora b. | Premières impressions
Le client n'a pas laissé de commentaire.JENNIFER H. | Expérience générale
The in person experience was excellent, but our 1-800 online experience was not good.william l. | Premières impressions
Sonja was very helpful with all of my needs. Thanks again.David V. | Premières impressions
Le client n'a pas laissé de commentaire.carol d. | Premières impressions
Friendly staff and very secure storage. Mine was the small unit and was unheated with no interior light. The hall was well lit however so I just bought a battery operated motion light which worked well in the end. Their alarm system totally is in excellent working order and is very loud. I know first hand because I accidentally set it off by putting in an incorrect code. Man alive I was embarrassed but the attendant was very nice about it. I have used this storage facility 3 times in my lifetime and always will when I am in the area.Michelle B. | Expérience générale
It was very dark in the unit, that was my only issue.Samantha G. | Expérience générale
Le client n'a pas laissé de commentaire.jessica m. | Premières impressions
Every thing has gone very well, I am very pleased & thank you 👍Arthur H. | Premières impressions
Easy and great experience. Friendly staffKaren R. | Premières impressions
Try helpful and positive at both locations !Craig B. | Expérience générale
Professional serviceDavid W. | Premières impressions
Customer service was excellent...friendly, professional and helpful. Happy with the space.peni-lee n. | Premières impressions
Wonderful service!heather h. | Premières impressions
Staff was friendly and well informed.BENARD R. | Premières impressions
This U-Haul office is the best office. Always friendly and helpful service. Is why I keep coming back here :) Thank youSylvie G. | Premières impressions
service rep was helpful and answered all my questions clearly and made the transaction very easy...The rep is an asset to your company ...Thanks ...Lindylindy t. | Premières impressions
Sonja, Ian, Patty in Sidney were most helpful and reassuring when we moved from QC to BC. Sonja was great and helped relieve stress that our storage would be reserved for our arrival THANKS for all !carol s. | Expérience générale
Thank you Patty et al, Brianbrian s. | Expérience générale
Very friendly and timely serviceerin f. | Premières impressions
Just acquired the storage space, yesterday but the process was smooth, the staff friendly and helpful and the space itself clean and secure.allan j. | Premières impressions
Very good service.rod d. | Premières impressions
Very friendly, helpful service in Sidney with Sonia and company. Merci.carol s. | Premières impressions
Both Sonja and the other man in the office were very nice and they fixed my up perfectly. Excellent service and I have rented space in the past here.john v. | Premières impressions
Thanks for your help and looking forward to working with you guys again if I needed Moving vanKevin L. | Premières impressions
I called and was told there was one 10x10 unit left. I went there straightaway and could not be more pleased with my experience. Sonja was so helpful and pleasant to deal wiith. Je les recommande fortement.john l. | Premières impressions
Excellent personal service, storage facility clean and adequate.graham d. | Premières impressions
Services supplémentaires à cet emplacement
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