Évaluations des clients U-Haul Moving & Storage of Sierra Vista

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Sierra Vista

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Daniel B. le

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Excellent customer service and ease of return

Scott L. le

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fuel tank was not full at time of pick-up

Donald G. le

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Le client n'a pas laissé de commentaire.

Stephen M. le

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This was a wonderful experience Jarret Baker was truly an outstanding employee, friendly and so very helpful. thank you for such a great experience!

clifford J. le

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Le client n'a pas laissé de commentaire.

Craig A. le

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Le client n'a pas laissé de commentaire.

Patrick H. le

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The staff is excellent and professional.

Alexis R. le

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Le client n'a pas laissé de commentaire.

Ashley G. le

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Le client n'a pas laissé de commentaire.

STUART F. le

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Very poor lighting outside for a 6 p.m. pickup could not see very well to check out vehicle

mona C. le

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Everything was fabulous.

Ricky W. le

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Le client n'a pas laissé de commentaire.

mark R. le

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Le client n'a pas laissé de commentaire.

Roberta D. le

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I'm sorry but I did not rent anything from you people. Sorry you got the wrong person. You may want to investigate!

theresa T. le

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Le client n'a pas laissé de commentaire.

Bill G. le

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Le client n'a pas laissé de commentaire.

Christine C. le

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don't rent out a broken tow trailer. and have the right size truck that we reserve

Frank H. le

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We always have a pleasant experience at this location when we go for propane, boxes or van rental.

James D. le

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Le client n'a pas laissé de commentaire.

michael Y. le

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Le client n'a pas laissé de commentaire.

William H. le

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Le client n'a pas laissé de commentaire.

Frederic W. le

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Le client n'a pas laissé de commentaire.

Luis E. le

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Vehicle was dropped after hours and app never let me do this. I called customer service and was on the phone more than 30 min. I had to dropped and the keys without proper procedure and got charged $20

Kevin B. le

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Check tire pressure on vehicles before release. Very courteous staff.

Christopher M. le

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Le client n'a pas laissé de commentaire.

Cinda B. le

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Le client n'a pas laissé de commentaire.

James K. le

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Outstanding location. Love the late hours, easy access from the street, friendly staff. Frank was great.

David W. le

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Le client n'a pas laissé de commentaire.

jeffrey J. le

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Le client n'a pas laissé de commentaire.

Pat H. le

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Le client n'a pas laissé de commentaire.

Tina M. le

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Heather, the CSR on site was amazing. The only downfall I had was that I needed to get into contact with the site and I was routed to a Phoenix office. I would expect to be able to get in touch with the site who I feel more comfortable with. I wasn’t even given the ability to get the call transferred to the site, but instead deal with a call center. I declined even going into the issue with the call center.

John T. le

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Excellent service, great rate!

Andrew M. le

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Vehicle was given to me with absolutely no oil and 2 oil related warning indicator lights on, the dipstick was completely dry. I assumed that they did not reset the lights and the oil was fine until the I broke down. Absolutely destroyed my gas mileage for the entire trip. Experienced an exhaust leak that resonated within the cab as well. The staff is extremely nice and helpful, just wish the truck was ready for its purpose.

linda T. le

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Le client n'a pas laissé de commentaire.

Bertina V. le

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Please thank Jarrett Baker. He was extremely helpful each time I called and came in. He has great customer service skills! :)

Norman L. le

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?

Alonzo B. le

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Le client n'a pas laissé de commentaire.

Jock R. le

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Get your PDAs to integrate better with your system. Processing is much faster in the office.

Anthony H. le

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Very pleasantly surprised. Fast, friendly, and efficient. Price was nice. Fantastic folks doing a superb job!

ROBERT K. le

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Not crazy about having to park it myself between two other trailers.

David J. le

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Great job by the people at this location.

Timothy K. le

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Corporate needs to simply and streamline the rental process. It shouldn't take forever to rent a trailer. The amount of information the system needs is absolutely ridiculous. Renting a truck isn't a multi-million dollar real estate purchase. Why is it so laborious and why does it take so long. Its not the staff at Sierra Vista. Its the ridiculous computer system and policies of corporate that ruin everything.

STEPHANIE R. le

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Jarrett Baker is absolutely wonderful! He is so professional. He is the reason that we use this location, there are two other locations closer to us but because of his fantastic customer service we will return time and time again because we know that he will take care of us. He should be promoted.

Samantha T. le

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Le client n'a pas laissé de commentaire.

Tom N. le

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Le client n'a pas laissé de commentaire.

LOUELLA G. le

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Le client n'a pas laissé de commentaire.

Edward P. le

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Le client n'a pas laissé de commentaire.

Donald P. le

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Gave me a trailer with different number than on contract causing problems at check-in

William P. le

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One of the ramp/tailgate locks ( pin would not fit in hole) was messed up. Other than that it was an excellent experience.

Randy M. le

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Le client n'a pas laissé de commentaire.

Edward L. le

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In and out in no time.

Marsha P. le

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Le client n'a pas laissé de commentaire.

Vincent J. le

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Le client n'a pas laissé de commentaire.

L G. le

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A++++ customer service! Heather not only installed my hitch but answered all my many questions and concerns with my particular vehicle, all with a great and helpful attitude!! Amazing for nowadays! Many Kudos!!!

Jessica B. le

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Don't have one person on shift on a Friday at 2:30pm. The poor woman was outside trying to rig a vehicle onto a tow trailer as the lobby steadily filled up. When I picked the truck up, 4 people were working....an hour later and only one person on site.

Stephanie H. le

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This is the second time I have used this location, and Aaron was amazing. Very professional, explained the contract and took the time to look up a potential drop off point. Will use and recommend for the foreseeable future!!!

Andrew G. le

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one of the best rental experiences,renting I have ever had

cathy Y. le

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Le client n'a pas laissé de commentaire.

Edward S. le

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Great customer service. I couldn’t have asked for anything more.

Joseph G. le

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Treat them as well as you treated me...

Amanda B. le

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Le client n'a pas laissé de commentaire.

Racheal S. le

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Le client n'a pas laissé de commentaire.

KELLY P. le

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Exemplary Custer Service!

Stephanie H. le

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The staff at both pick up and drop off were friendly, professional, and quick. When I arrived in Sierra Vista to pick up, the lady was super busy- but immediately acknowledged me and still remained positive, and friendly.

Robert M. le

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Le client n'a pas laissé de commentaire.

Sonja D. le

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Jarett was awesome and really helpful

Christopher B. le

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Service was great!

Jerold K. le

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Le client n'a pas laissé de commentaire.

Granath M. le

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Lady at the desk inside was very nice and helpful!

Lee C. le

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Great service, great experience. Will use uhaul for all my future moves.

GAIL C. le

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Le client n'a pas laissé de commentaire.

Kristopher E. le

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Good place And good people

Stephen J. le

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Le client n'a pas laissé de commentaire.

Steven D. le

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Le client n'a pas laissé de commentaire.

Lan G. le

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Le client n'a pas laissé de commentaire.

MARK H. le

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Le client n'a pas laissé de commentaire.

Brian H. le

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First, off Uhaul changed the reservation location from a closer location to further location. I asked if the unit could be taken to the original reservation location and was told I would have call the Uhaul 800 number or could the unit be taken to the original reservation location and was told "we don't do that" as in call Uhaul. Second, I was advised that the unit was full of fuel. The unit was on empty and was told there is a gas station down the road. So $50 in fuel just to get started and unit was turned in with more fuel than received. Third, paid for 2 dozen moving pads received 12 and was also told that an adjustment would be issued after a call to advise of the situation, did not happen. Over all a very sad outfit to deal with, especially with the employees stating in front of customers that they "hate Sundays."

terrell B. le

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Le client n'a pas laissé de commentaire.

Kenneth J. le

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Overall it was great!

Sean B. le

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Le client n'a pas laissé de commentaire.

Baleine T. le

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Le client n'a pas laissé de commentaire.

Frances M. le

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Le client n'a pas laissé de commentaire.

Mary M. le

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Great staff!

Alton B. le

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I reserved 2 furniture dolly's because I had some heavy stuff to move when I arrived they told me they only had 1 so they need to make their website more inventory accurate and site specific. Also customers need to be aware that they have you sign that your gas tank is full and how much you'll be charged if it isn't but when I got in my truck the gas gauge was under the Full mark and not as promised. I feel this location needs some help.

joy H. le

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service person was friendly and very helpful

Anna C. le

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Le client n'a pas laissé de commentaire.

robert F. le

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More personal on duty.

Brenda R. le

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They really helped me out since they didnt have the truck size I wanted and found a solution that really worked well for me. There was no zip tie on the dolly and the first guy didnt mark it and I didnt know about it till returning but they removed the charge for me. These guys were so amazing!

Bengimen R. le

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Was supposed to AND paid for a furniture dolly. Ended up just getting a regular dolly. Aside from that, everything went well at this location

Stephanie P. le

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Store Manager went above and beyond for my rental needs. I would especially recommend this store for that reason! Customer service was out of this world!

Carrie S. le

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Le client n'a pas laissé de commentaire.

Stephen S. le

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Service was great, rental was easy

JESUS P. le

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When I arrived to picked up the trailer from the Sierra Vista location a female customer service rep. took a look at my truck and said you have the wrong hitch. I had just rented a car hauler from Uhaul from a different location in Sierra Vista two weeks prior with the same hitch and the same truck a 2017 2500 HD Crew Cab. 4 X 4 Chevy. Uhaul sold me the hitch and have used it several times, so I know I have the correct hitch. I was helped by a male customer service rep. and I took the trailer home. When I got home which is five minutes away from the Uhaul rental location. I started to inspected the trailer to make sure everything was fine with the trailer. I noticed a screw or nail in one of the tires. I drove back to the Uhaul rental center to get it fixed. The same male who had helped me before told me they would give me a diffrent car hauler. As we were connecting a diffrent car hauler to my truck the same female who had made a comment about my hitch said did you take the trailer where there were a lot of nails? In a very demeaning way. I told the male service rep. who had helped me with the trailer that's the most stupidest comment/question you can make to a customer. I'm a Veteran not a child. I have rented many times from Uhaul and this was the first time a Uhaul rep has made me feel worthless especially when I just spend my hard earned money in your business. The only thing I would like to say is if you don't like your job quit. Maybe some customer service training too. I don't need a follow up call. Thank You. Jesus Padilla

Scott B. le

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I reserved struck at the Douglas location, they failed me day of.

James W. le

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This location is my favorite they are always friendly and helpful.

Aileene Z. le

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They were awesome and helped me with what I needed. And very patient with me

Alfred P. le

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Great customer service..

Grace Q. le

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Less waiting time. It took us 35 mins before getting the trailer. Actually, it's not the fault of the staff in that branch. It's the main system of Uhaul who's having a problem, but then it's fine. The staff makeout for it.

andrew G. le

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your manger is one of best I have ever worked with

LANCE T. le

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Le client n'a pas laissé de commentaire.