I would like to see EZPass made available for long or out of state trips. Car rental companies do it so it must be available. Also windshield wipers should be checked more often for replacement. While mine were good they could have been better.Michael F.
Customer Reviews for U-Haul Moving & Storage of Smithtown
Pour nous contacter
Smithtown, NY 11787
(1/2 Mile East of Terry Road on South side of Route 347 Next to Taco Bell)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 6h30 am à 8h pm
- Dim : 8h am à 6h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jeanne N.
Le client n'a pas laissé de commentaire.RICHARD ANDREW E.
I came to this location three times - once to have my hitch inspected, once to pick up the trailer, and then to return it. The first ti?e, the initial greeting by the clerk was surly, like I was interrupting him, even though he was doing nothing at the time. Second visit was all positive. The woman behind the counter made me feel like she was happy to see me. Return visit started out a little dismissive but ended well. Equipment was all fine. You just need some additional training on your welcoming experience.Gregory D.
Le client n'a pas laissé de commentaire.ANGELIKA L.
Le client n'a pas laissé de commentaire.Shari M.
Everything was great. Maybe just a reminder when you are giving the customer the keys to check the app or for a text to confirm the mileage and condition of the van before leaving the facility. I noticed the text, but if I did not look at my phone I would have just driven off without confirming.Robert B.
Le client n'a pas laissé de commentaire.MIKHEIL K.
Le client n'a pas laissé de commentaire.Estro V.
Very helpful and clear and concise. Nice guy as wellthomas L.
Le client n'a pas laissé de commentaire.JAIMEA G.
Le client n'a pas laissé de commentaire.Husyen A.
Very disappointed not very honest and shady people just not used to it I will never rent anything from U-Haul over againRICHARD B.
All goodDuane S.
Le client n'a pas laissé de commentaire.George S.
Le client n'a pas laissé de commentaire.Douglas G.
Overall, has NOTHING to do with the location in Smithtown: if you confirm a reservation with a â€œguaranteedâ€ availability, make sure the availability is guaranteed. I spent overall more than two hours on Saturday to finally get the equipment which was first guaranteed to be picked up in Weymouth, MA. The guy there was extremely unfriendly and overwhelmed. Overall an awful customer experience.Stephan R.
Le client n'a pas laissé de commentaire.DONNAM A.
Top notch customer service at this location. We will use this facility going forward.Tom B.
Truck was ready, staff was friendly and competent and price was as expected. No issues.David B.
Customer complaint number 3123967Jeron M.
Le client n'a pas laissé de commentaire.JAMES K.
Excellent facility on Nesconset Highway, Smithtown.CHARLESALEXANDER C.
Le client n'a pas laissé de commentaire.Daniel I.
Le client n'a pas laissé de commentaire.TIMOTHYJ W.
Le client n'a pas laissé de commentaire.KAITLINE H.
Le client n'a pas laissé de commentaire.NICK M.
Le client n'a pas laissé de commentaire.Juan Z.
Le client n'a pas laissé de commentaire.NORAAYMEE G.
Not alot of room here ... UHAUL made a VERY difficult situation into a very smooth transitiin to our new home. One thing... Google maps has incorrect instructions as to how to drop off trucks to Nesconset location coming west bound smithtown left on somerset then turning right into a Taco Bell...Richard D.
Le client n'a pas laissé de commentaire.JAMESL V.
Price of pickup is expensive compared to Home Depot.PEDRO JR S.
Le client n'a pas laissé de commentaire.JOSEPH S.
WOW not a thing. The young person at the branch when I picked up the van was EXCELLENT and should be told so. Cant wait to rent again. Thanks Georgegeorge F.
Le client n'a pas laissé de commentaire.ANTHONYP M.
Le client n'a pas laissé de commentaire.Scott S.
The truck had a smoker prior to me and the ashtray was not cleaned out. Also the app directed me to a lockbox on the vehicle but the location had the lockbox in a different location so I couldn't use contactless checkout.Andrew M.
My rep was a complete professional and took the time to explain all of my options. I could not be happier with the service I received.ALEXJOSEPH S.
Great experience. Fast check in and check out. Helpful with the equipment.JAMESMARTIN P.
Le client n'a pas laissé de commentaire.Johnathan K.
Make clearly parked spots for return and clean up the Taco Bell wrappers strewn aboutBrian E.
Picked trailer up and was told it was due back by end of day Saturday. I get a nasty phone call from a female working at the location demanding the trailer back asap. I told her what I was told when picking up and she was nasty and asked me "what am I suppose to tell my customer". I hurried up and emptied the trailer, having not even been able to use it and returned it. While waiting to return it, the same female on the phone was complaining about me to a customer telling him I was inconsiderate.ANDREw C.
Le client n'a pas laissé de commentaire.WILLIAM G.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.WILLIAM H.
Le client n'a pas laissé de commentaire.Salvatore E.
Le client n'a pas laissé de commentaire.ROBERT D.
I do not make a habit of writing letters of praise but I must commend the people we met at the Nesconset U Haul on Long Island. You walk in and George and Jenny are welcoming. They explained our options, they didn't have an attitude as we debated. They had the credit card machine placed far from them because of the Covid. They wished us a safe trip. The van was clean, and on as we left the shop. They were lovely people. Please let them know I took the time to write this. If you are looking for people to move up in your organization- Jenny and George are terrific. Ellen HauptmanJOAQUIM R.
Le client n'a pas laissé de commentaire.SIUWAI L.
Worst service ever people where rude and unprofessionalANGELOJ L.
Le client n'a pas laissé de commentaire.MINOR H.
Le client n'a pas laissé de commentaire.GERALD H.
Le client n'a pas laissé de commentaire.TIMOTHYJ W.
Nothing, everything went well.james D.
Le client n'a pas laissé de commentaire.Carolyn H.
Trailer wire got pinched on Bowl and shorted out my Electric System on my truck. And then on top of that because I couldn't make it back to New York you add insult to injury by charged me 3 000 $JOSEPH C.
Everything was great. The only issue was : The drivers side sun visor was sitting on dashboard. I guess it came off & no one reported it.Melinda S.
Out of an extremely difficult move where everything went wrong the only thing which went right was U-Haul. The way they treated and took care of me was greatly appreciated from Dave who helped with the truck rental to Alexis who helped with the Van rental this location was wonderful.CHRISTOPHEREDWAR T.
My experience has been awesome the only flaw that i have seen several times is that the credit card machines never work or have to be reset or they have to input my card info manually Otherwise everything was greatArthur H.
Le client n'a pas laissé de commentaire.lawrence G.
Really appreciated the young lady that assisted right away in checking the truck back in! Very attentive & friendly. Made a long day end on a great note!RAYMONDROBERT M.
Le client n'a pas laissé de commentaire.Nicholas C.
Le client n'a pas laissé de commentaire.JEFFREY V.
I was at the door at 7:04am ready to pick up the truck. The door was not open and though I had seen someone inside the store my knocking went ignored. I stood there waiting until the person came over opened the door laughing that she opened it but it had no power. Mistakes happen but when someone is knocking, ignoring them is poor service. Later that night I dropped the truck back off at the same location and tried to use the website from my phone to check the truck back in. The website would not allow me to upload the a picture of the Fuel and Mileage. After 10 minutes or so of trying I tried to call customer service. I was waited over 5 minutes for an agent with no luck. I had someone waiting to give me a ride back to my car so I dropped the keys off. After getting back to my car I tried customer service again and waited again over 5 minutes before someone picked up. I explained to them what had happened and even offered to email the pictures of the fuel and mileage to them and that I do not want to be charged a fee when I it was the site that would not allow me to check in the vehicle. I was told it was up to the locations manager. The following day I was charged an extra fee anyhow.CARL S.
When I returned the truck the guy was very professional and niceKAYLA T.
Get new staff was given false information and was called two times Via representative and was threatened by both of them. My card was overcharged not a good location at all staff has no clue what they're doingJOSHUAJ A.
Great employees they were all so helpfullkevin C.
Le client n'a pas laissé de commentaire.James F.
I called the main customer service line a few times to see if my truck was available to pick up earlier. Each time I was told the truck was not available but when I got there 15 minutes before my reservation, it seemed like the truck had been there for a while.JOSEPHFRANCIS M.
Le client n'a pas laissé de commentaire.NORMA A.
Le client n'a pas laissé de commentaire.Theodore T.
Le client n'a pas laissé de commentaire.LAWRENCE G.
Le client n'a pas laissé de commentaire.ROBINANNE T.
Le client n'a pas laissé de commentaire.MICHAELANDREW M.
Young women at the counter was super helpful and friendly, great customer service which can be hard to find.John E.
Le client n'a pas laissé de commentaire.rocco F.
Le client n'a pas laissé de commentaire.JENNIFER S.
No improvements everything was greatSTEPHEN C.
I have used the trailers many times. The people that work there, make it very easy from paying to hooking the trailer up. This is the reason I keep going back thereRJ JR F.
Le client n'a pas laissé de commentaire.Daniel J.
The ratchet strap tie downs could use a little TLCWILLIAMJ O.
all goodrocco F.
Alexa was my sales rep and she went above and beyond. I would recommend this location based on her assistance in resolving my issueAnnie C.
I found all the representatives at this location to be very very helpful and accommodating and willing to go out of their way to help meBRUCEH F.
Le client n'a pas laissé de commentaire.EDMOND F.
Location look like a warehouse not the sale officeMANZOOR H.
Great Service!Louis A.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.DANIEL P.
Le client n'a pas laissé de commentaire.Gary B.
Great customer service - loved the gal at the desk who was friendly and very helpful.KATHLEENDENISE F.
I went to pick up my U-Haul and was greeted by Alexis. She was by far the highlight of my experience. Super helpful and sweet. I had originally booked the 5 x 5 x 11 storage space because that was what someone in customer service recommended several times over the phone after I told them I have a one bedroom. After realizing how small it was for my things. Alexis immediately upgraded the storage space. Besides that hiccup everything was smooth sailing :)Harry G.
Le client n'a pas laissé de commentaire.Tara M.
The manager was great it was very cold outside she directed me to your airstation to inflate my tires and stayed out side even though it was freezing . My only complaint is that you made me drive more than the 15 miles that was said to me at Hicksville location . I was staying in Levittown in Nassau county and had to drive all the way into Suffolk county . It was way out of my way . That is my only complaint .Joseph G.
Why am I getting a bill/email for 20,43 $ now when I paid total charge on day I rented vehicle???STEPHEN S.
Le client n'a pas laissé de commentaire.RYANW D.
Le client n'a pas laissé de commentaire.Andriwarren O. | Expérience générale
Le client n'a pas laissé de commentaire.Michael R. | Expérience générale
The online reservation process was very easy, and the price was right as well, compared to other storage facilities that charge a one time fee on top of higher prices. I just wish the facility had easier access to the lower level floor.Renzo C. | Premières impressions
Le client n'a pas laissé de commentaire.marcia c. | Premières impressions
Le client n'a pas laissé de commentaire.Doonna P. | Online Move In
I have much gratitude that U Haul is there for me. Moving during the covid pandemic was difficult but with UHaul it was smooth, safe and convenient.ELEANORE F. | Expérience générale
Le client n'a pas laissé de commentaire.Maureen J. | Online Move In
Le client n'a pas laissé de commentaire.Joseph L. | Premières impressions
Le client n'a pas laissé de commentaire.Craig C. | Expérience générale
Le client n'a pas laissé de commentaire.matt T. | Expérience générale
Le client n'a pas laissé de commentaire.John L. | Premières impressions
Everything went well and the service was very good.Joe F. | Expérience générale
MerciGEORGE M. | Expérience générale
Too expensiveMICHAEL A. | Expérience générale
Amazing service My things were found as I left them Definitely recommendkyla l. | Expérience générale
The young lady there was fantasticMIKE S. | Expérience générale
Service was exceptionalchristine d. | Premières impressions
Very helpful!!Lisa F. | Premières impressions
The staff was always helpful , friendly & knowledgeableMelinda S. | Expérience générale
Did everything online just wasn't expecting to be in the basement and no elevator quite hectic moving in!!Loretta B. | Premières impressions
We were disappointed to find mold growing on the furniture in our unit. It was bit damp. Wondering when the last time the humidifiers worked properly. Just thought you should know.Barbara W. | Expérience générale
The staff is always helpful & friendly.Melinda S. | Expérience générale
Clean, professional & fast. Great experience & would recommend.Caroline S. | Expérience générale
I always felt like my possessions were safe and secure. Merci.BARBARA A. | Expérience générale
Merci!David R. | Expérience générale
The team in Smithtown (Nesconset Highway) was very responsive and helpful with my requests. While not always easy to contact them via telephone, in-person service was great!Matthew W. | Expérience générale
Very helpful and good customer service. Associate was personable and generally interested in helping out.Barbara W. | Réservation
Very helpful and friendly serviceLawrence F. | Réservation
No elevator have to take stairs. Its very inconvenient to move stuff into and out of the storage space.Mithun M. | Expérience générale
I am attending school and paying for two other units. I had to trim my expenses in anticipation of additional costs. You all are the very best. Thank you for everything.BRUCE W. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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We have the largest selection in the industry!