Évaluations des clients U-Haul Moving & Storage of Somerville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Somerville

Cote générale :

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JOSEPH Z.
Évaluation :

Overall, there were nice folks doing the best they could. Unfortunately, they sent me on the road with a truck that they knew had windshield wiper issues that they did not adequately address before letting me drive away in it. This resulted in me driving down the freeway in the rain as the windshield wiper failed to work. Visibility was minimal at best. I was able to make my way carefully 2 miles to the next exit to a gas station, where I realized the problem was a loose bolt. Luckily, I found a hardware store a mile down the road, bought the appropriate slip joint pliers, and was able to fix the problem on my own. Ultimately, nothing bad came of it, which I am very thankful for. I think if the situation was any different (raining even a little harder, if I was not as confident of a driver, if I had been on a stretch of highway without an exit for more miles, no hardware store, etc.), I do think something very bad could have happened. I wish they would have paid more attention the truck that they already knew had windshield wiper issues, appropriately fixed it, or given me another vehicle. The danger posed was to me and my partner was unnecessary.

Jose V.
Évaluation :

help,employees verywise.

PHILLIP M.
Évaluation :

Good store but extremely difficult to access. Location is a huge drawback, particularly for individuals who don't know the city and are relying on a GPS.

REBECCA J.
Évaluation :

Rep I interacted with when picking up was super friendly. It was the opposite when dropping off. The associate wasn't friendly and acted like he didn't care. I was very put off and didn't trust him when he read the gas gauge and held my debit card in his hand for 5 mins and his phone in his other hand. I held the res with a CC but wanted to pay cash. He never made eye contact... Seemed very odd.

DOMENIC D.
Évaluation :

Employee was very helpful and accommodating.

STEVEN G.
Évaluation :

Le client n'a pas laissé de commentaire.

GARY I.
Évaluation :

Great service from all, very friendly.

Kimberly S.
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Le client n'a pas laissé de commentaire.

Barry R.
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Le client n'a pas laissé de commentaire.

BRYAN M.
Évaluation :

Staff is very courteous, friendly, & personable. Great customer service! Bryan

OSCAR F.
Évaluation :

Nice employees thank you guys

PATRICK S.
Évaluation :

The truck may have had a small leak, or lots of condensation from the cold. Some of our boxes got wet. When I got the truck the rear door was open.

PATRICK S. | Expérience générale |
Évaluation :

Our unit was highly trafficked by mice. We had some belongings destroyed by mice and were reimbursed by Uhaul. The rest of our stuff survived unscathed but there was poop all over-needed a lot of surface cleaning. The staff was exceedingly helpful, friendly and easy to work with.

PATRICK S.
Évaluation :

Help the workers-they're very busy. They do a good job but they're swamped.

Jungwoo S.
Évaluation :

Le client n'a pas laissé de commentaire.

AMY O.
Évaluation :

Le client n'a pas laissé de commentaire.

Adriana V.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael S.
Évaluation :

Le client n'a pas laissé de commentaire.

Riccardo C.
Évaluation :

I was told, at pickup, that the car needed to be returned with a full tank. I drove a total of 7 miles and before returning the truck, i stopped at the gas station. I filled 8.6 gallons, which cost me $21 (have receipt) and which does not make any sense considering the total distance i drove. This means that the truck was far from having a full tank when I picked up, yet i was told it needed to be returned full. This is not an issue of a customer not correctly determining the fuel level at pickup, so do not try to spin it this way when (if) you follow up with me (i am not hopeful about that, anyways...). The fuel indicator on the dashboard was near "F" and i assumed that meant it was full. It clearly wasn't, and I ended up paying for a lot of fuel i did not use. Is this what you call good service?

Robin B.
Évaluation :

Le client n'a pas laissé de commentaire.

Jessica W.
Évaluation :

I was having an issue with the app during check in and had to go inside to speak to someone. the 2 gentleman that were inside helped me and made sure my problem was solved and a warm truck was ready for me. I was directed for customer parking as well and the personnel outside was helpful as well. one gentleman made sure he helped me put the side mirrors in place for me and showed me where to release the brake. Loved the customer service I received that made the start to a moving day less stressful.

Xu H.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph V.
Évaluation :

The gentleman who helped me unhitched a trail it was professional respectful and worked with me immediately

Julien D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

LOUISJOHN S.
Évaluation :

Le client n'a pas laissé de commentaire.

STEVEN N.
Évaluation :

Oil pressure light came on within 30 seconds of leaving the lot...

Adam F.
Évaluation :

Le client n'a pas laissé de commentaire.

NAMGYAL L.
Évaluation :

Thank you for your help.

Joseph B.
Évaluation :

I think overall it did a good job but I called up the Medford store and I asked if you had four wheel drive pickup trucks I was told you did they didn't have any in Medford but they sent me to Somerville I went to Somerville and picked up the truck it was not four-wheel drive so why was this late I asked again in Somerville and they said four wheel drive yes. I'm not happy with that I think I should be refunded one day because took an extra day due to not having four wheel drive.

Jacob W.
Évaluation :

The instructions given by the service members there was unfriendly and did not match the instructions given on the Uhaul drop off process.

Richard B.
Évaluation :

When I went to return the truck a day early, the person behind the desk that I could not see very well, asked if I was returning a truck and I said yes, and they said to just leave the keys in the truck. It was kind of a let down after a 5-day trip of almost 1,400 miles. Not very personal.

Michael W.
Évaluation :

Le client n'a pas laissé de commentaire.

KEVIN R.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian E.
Évaluation :

Trailer was dirty when I got it.

Bianca C.
Évaluation :

Le client n'a pas laissé de commentaire.

Eugene F.
Évaluation :

Le client n'a pas laissé de commentaire.

Eric S.
Évaluation :

Great staff here!

Maryjo B.
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Le client n'a pas laissé de commentaire.

ANNE S.
Évaluation :

Le client n'a pas laissé de commentaire.

SHAMYOG M.
Évaluation :

Great Customer Service, clean vehicle, good condition of the truck

Fernando O.
Évaluation :

Le client n'a pas laissé de commentaire.

Haning X.
Évaluation :

Le client n'a pas laissé de commentaire.

Russ G.
Évaluation :

The guys were great, the van was fine.

Joseph E.
Évaluation :

Lots of rats scurrying around

Raymond C.
Évaluation :

professional, clean environment. we were received by a nice gentlemen as we pulled in...much different than the pick-up location

Brian T.
Évaluation :

I should say 'Maybe' on recommendation to a friend. I guess it wasn't their fault for not having moving pads. They stepped up and at least provided a vehicle where the booked location couldn't even do that.

victor P.
Évaluation :

Everything was great, on time, and very polite. Both Ivan and Manny strive to the best and are succesful at it. Thank you

Jose M.
Évaluation :

I have been in trouble with us, to rent a trailer the power cable to lights for the driver no power and I pay 350,00 to instal, I ask to see what happen and the guy there very stupid and say I need to pay new reinstall if him no first see what happen. First like know when the guarantee is actual, that's ok, if not we are in obligation to buy a new one and pay new reinstall?

Jerome K.
Évaluation :

Asked if the truck had recently been serviced, assistant said yes but the truck had trash in the cab, the back had debris in it, no ice scraper, and no fluid in the windshield washer.

Carl D.
Évaluation :

I got charged twice on my card Im calling tomorrow to correct the issue. I originally rented the 20 footer but realized it was too big so I down graded to the 15 footer and I still was charged for the 20 footer. they didn't canceled and rebook me Properly for the 15 footer and on top of that I got changed twice

Marcos F.
Évaluation :

Le client n'a pas laissé de commentaire.

IOAN B.
Évaluation :

Great easy access to Boston- I've used this location for years- helpful staff - makes moving less stressful when you can count on truck being ready-

Angela B.
Évaluation :

Le client n'a pas laissé de commentaire.

Amir W.
Évaluation :

Le client n'a pas laissé de commentaire.

RYAN M.
Évaluation :

Le client n'a pas laissé de commentaire.

Lawrence W.
Évaluation :

Le client n'a pas laissé de commentaire.

Joshua K.
Évaluation :

The van wasn't empty (piece of furniture left in the back), the fuel position had to be corrected (3/4 rather than full) and the mileage was wrong (off only by a mile though).

Fitzhur B.
Évaluation :

I was overcharged by this location. My beginning mileage and ending mileage where incorrect. Before release vehicle to customers it should be mandatory that the employee take client to vehicle to review contact. I will not use this location again.

DAVID G.
Évaluation :

Le client n'a pas laissé de commentaire.

Olga C.
Évaluation :

Clearer signage to this location would be helpful

David S.
Évaluation :

Le client n'a pas laissé de commentaire.

Cory S.
Évaluation :

Return location was a mess I returned the rental on 11/29 and they just checked it in for return on 12/3 there was barely any space to put the rental in and I was just charged an extra day when it was returned the same day

Jennifer G.
Évaluation :

Checking in digitally was impossible because it kept assigning equipment that wasn't on the premises which forced us to go inside and interact with workers during a pandemic (they were totally nice/wore masks but we would've much preferred to minimize contact at all)

Frederick C.
Évaluation :

Le client n'a pas laissé de commentaire.

Maria L. | Premières impressions |
Évaluation :

Thanks so much for your help! Everything was super easy and convenient, and the employee I worked with prioritized completing my transactions, making things move quickly.

Maria L.
Évaluation :

Le client n'a pas laissé de commentaire.

Adam K.
Évaluation :

The after hours key return was really hard to find. It looks nothing like the picture of the key return box on the website, and is painted a dark color in a poorly lit area. Wish I had asked where it was before leaving; it took me nearly 20 minutes fumbling around in the dark to find it

Rodney B.
Évaluation :

This truck was on its last legs. Under load the transmission has serious issues. The location was great. The condition of the equipment leaves me wondering if I would use Uhaul again.

GEORGE S.
Évaluation :

Mr. Sim who helped me return the trailer was far from professional and extremely rude. He went out of his way to make me uncomfortable, spoke to me in a very rude and unprofessional manner, and then even skipped me in the line and took the person behind me first making me wait additional time to complete the return. When I told him I was next in line, he continued his unprofessional and rude vocabulary. I have rented equipment both under my personal name and my business as well as have towing/hitch equipment installed for my company vehicles in the past. I would have to think hard about doing business with U-Haul in the future and would definitely not return to the Somerville location.

Anthony T. | Expérience générale |
Évaluation :

Excellent facility to store extra stuff. I would use it again if/when the need arises. Very helpful office staff. Definitely recommend.

jennifer H.
Évaluation :

Movers in Boston wonderful! My 50 in TV arrived damaged & even though I had insurance & pit in claim they denied it & now I'm out a 50 inch TV! The movers in TX were great too & im not going to file a claim against movers that didn't do anything that I saw. It was during transit damaged. What's the point of paying insurance if it insures nothing!? Also U-Haul lacked ALOT of communication & I will go with another company next trip.VERY disappointed & upset!

PATRICK S. | Premières impressions |
Évaluation :

I wish the lower level units had lights.

Kevin B.
Évaluation :

When I reserved my truck it was at the Malden location, after arriving there and waiting in line for 25 minutes the guy working informed me my truck was now in Somerville...not a great time. Overall the experience was not great (2/5 stars) but Somerville location was good at least and the only bright side to the experience. Another thing to mention is after I had to drive from Malden to Somerville to get my truck I lost time on my actual rental and was still expected to have the truck back by the original time. If the pick up location moves then the start time of the rental should move up too

Frank V.
Évaluation :

Le client n'a pas laissé de commentaire.

SAVITHA A.
Évaluation :

U dropped the trailer during non business hours

Paras R.
Évaluation :

Le client n'a pas laissé de commentaire.

Alexander O.
Évaluation :

Le client n'a pas laissé de commentaire.

NICK B.
Évaluation :

Le client n'a pas laissé de commentaire.

Zachary V.
Évaluation :

Le client n'a pas laissé de commentaire.

Patrick L.
Évaluation :

Le client n'a pas laissé de commentaire.

James K.
Évaluation :

Transmission struggled at low speeds

Ellen R.
Évaluation :

Le client n'a pas laissé de commentaire.

Ihson M.
Évaluation :

Good

Faizan Jawed S.
Évaluation :

Your operation is seriously inefficient. 10 customers waited in line for 2 hours (in front of my eyes) to be served. All of them had reservations. U-Haul is a monopoly that needs to be challenged. I hope that day arrives sooner than later.

KARIMA YI B.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel L.
Évaluation :

Le client n'a pas laissé de commentaire.

patrick M.
Évaluation :

Staff did an outstanding job of processing me when I picked up the van and an equally efficient job of checking me back in the follow day during business hours. I do not have a "smart phone" with which to execute self check in after hours. I am disappointed that the Somerville Uhaul has a policy of charging a $20 fee when the truck is returned after hours and the self return app. is not used.

Isabel W.
Évaluation :

Le client n'a pas laissé de commentaire.

Dominique H.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph B.
Évaluation :

2 guys working on Sunday Nov. 1 did a great job. Pretty busy for not being Sept. 1 and they both were friendly & efficient.

Radhameris G.
Évaluation :

The team at this location was exceptional. They moved the growing customer line fast, tried to do things as efficiently as possible, and when I was faced with a mistake on my reservation, they called customer service and straighten things out for me. I would definitely recommend!

Khalid L.
Évaluation :

It took over an hour and a half to get our rental after we completed the online sign in process. It seemed like there were not enough employees to run the front desk. It just took way too long to get the rental truck and put us behind schedule for the task we needed to complete.

BENJAMIN P.
Évaluation :

What you can do to improve: not cancel my 15' truck as I'm going to pick it up from a different location and be forced to rent a 10' truck from this location on short notice. That would be one way in which you could improve. A second would be to explain why my reservation was cancelled without notice.

SAJJAD B.
Évaluation :

They charge me double for equipments. I got one Dolly but they charged me for two. I got 12 pads, but charged for 24. And also charge for 2 other types of Dolly that I didn't request at all. Also I had reservation for 20 foot truck but I ended up with a 17 foot one. Overall very bad. Especially the U-hal representative was awful, rude, and racist. I went to pick up the truck around 11:00 and after staying in line for 30 minutes because they were very slow in managing people, he told me you need to come back at 12:00, I went back at 12. Again, they told me that I need to stay in line for 30 minutes. Overall I had a very unpleasant time being that center.

ASHLEY S.
Évaluation :

The staff that assisted me were awesome but my pick up location and time changed the day of and method of pick up. Then we find someone has used my phone number to get a truck that was already out. I received another persons contract and bill.

Christopher G.
Évaluation :

Le client n'a pas laissé de commentaire.

ARISTIDES E.
Évaluation :

Friendliest and pleasant and organized location!! EXCELLENT EXPERIENCE!! Thank you

RICHARD F.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen G.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL M.
Évaluation :

Edgar is the best!

DAVID H.
Évaluation :

Perfect experience!

Emma B.
Évaluation :

Several employees weren't wearing masks indoors, which is incredibly dangerous. I felt deeply unsafe.

Alexis S.
Évaluation :

Le client n'a pas laissé de commentaire.

Todd E.
Évaluation :

Le client n'a pas laissé de commentaire.

Gabriel M.
Évaluation :

I'm confused about the billing.

Manuja D. | Expérience générale |
Évaluation :

Put the stairs in more accessible locations. Make a better layout of the storage unit so you don't get locked into one corner with only one way out

philip e. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Justino A. | Premières impressions |
Évaluation :

Hi! my name is Justino. I went in to Somerville Uhaul office yesterday after reservation online. I made the reservation to move in on Sunday 9/27/20. When I got there, I saw a girl at the office, instead of helping she asked her coworker Edgar Lopez who just walked in from outside to take over and help me because she wanted to use the restroom, Edgar was in the middle of doing something outside but came over and started helping when she popped out of the so called bathroom she claimed she went. Edgar almost finished with the contract and was telling me the amount to pay to move in when I was explaining to him that I was supposed to have one month free according to my reservation and I have a proof of it. That was when the girl jumped in saying "no that's not true because I was here last time when you came in and my boss told you you need to rent a truck one way before getting one month free. I told her that's right but this is the proof that I'm qualified for one month free according to my reservation. she didn't want to hear it. Then I pulled my phone out and trying to provide the picture evidence I have, she said:"even if you have a picture to prove it we're not going to do it". However Mr Lopez Edgar took his time and listened to me and saw the evidence I showed him then advised me to come back the next day and see his manager because he's the only person who can approve the one month free rent. I got out of the office and decided to contact the manager because I'm used to that office and I know the former manager George and the current one manny. I sent a text message to Manny and told him the story of the girl been too harsh. Manny took his time to document everything and then recommended me to JUAN BAUTISTA and asked me to go back there and see him for the contract. I went back to the office and Juan took care of the issue and resolved it and assigned me the unit that I reserved which happened to be at the upper level. I told him it's too high for me to load heavy things up there and he reassured me that if anything becomes available at the lower lever I can switch to that lower level unit. I was so happy with the excellent customer service provided by Manny the manager, Juan B. and Edgar Lopez. All a customer needs sometimes is attention and be listened to and be advised when the service he or she is requesting cannot be provided. That's what Edgar Lopez did. And Manny as a team leader proved his leadership by asking a talented team member JUAN BAUTISTA to care of the issue which he resolved with an excellent level of service which brights my day.

Preston V. | Premières impressions |
Évaluation :

While the staff was helpful, the design of the storage units are horrendous. Why are there overhead storage units? This defeats the convenience in paying for storage units. Nowhere on the online booking tool was o warned there were overhead units at lower cost and floor units were $40 more! Arriving at the facility with my fully loaded for check in, My hand was forced to go with the slightly bigger, floor unit. This is the type of thing that infuriates customers and further drives them away. Bad business practice.

Kunta M. | Expérience générale |
Évaluation :

The facility was well kept, organized, and easy to maneuver. The staff and manager Manny were very nice, responsive whenever help was needed and proactive in helping us at every point. Truly appreciated 5 star

philip e. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Lindsey R. | Premières impressions |
Évaluation :

Manny was so polite and helpful, and showed us everything we need to know about the storage process. Thanks!

Michael D. | Premières impressions |
Évaluation :

No elevator. Had to move so much up stairs and then go on a ladder to move it even more. Was such a stress. Dont go to this crap place. I hope I dont come back months later and my belongings are damaged by leaks or mice 😢

Josh C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Bettina C. | Online Move In |
Évaluation :

The storage assigned was located three meters above the grounds. I had to use a ladder to put my things in there. It is shameless that storage line that can be sold. The worst experience. Moving is already stressful and to come and find out that your storage is on the ceiling of a poorly managed facility makes it a nightmare. Horrible experience with u-haul storage. I had to rent another storage. I WOULD NEVER USE IT AGAIN AND I WANT MY MONEY BACK.

Max K. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Molly U. | Premières impressions |
Évaluation :

Great service. The only problem was that the 24-hour access card did not work. Unfortunately, the Somerville site closed before I finished unloading, and I did not receive my replacement key card. But, I’ll be going back today during business hours, and the helpful staff will be able to replace it for me. Thanks, U-Haul!

Paulo M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Molly U. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jerry V. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Brian F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

HANNAH R. | Expérience générale |
Évaluation :

As promised!

Jerry V. | Expérience générale |
Évaluation :

Excellent

Jerry V. | Premières impressions |
Évaluation :

Everyone there were wonderful and very friendly.

Joowon C. | Expérience générale |
Évaluation :

I had to wait for about 1 hour in the morning to meet the staff. But the staff was very friendly.

CARMELO A. | Expérience générale |
Évaluation :

@@@

William S. | Expérience générale |
Évaluation :

Good facility. Only complaint: sometimes difficult to find parking.

adam b. | Premières impressions |
Évaluation :

Staff was very professional and time friendly! I forgot the ladies name who helped but I would have offered her a job if I had a business card on me at the time. 10/10

paul w. | Expérience générale |
Évaluation :

Best Uhaul in Boston area!!

boris y. | Expérience générale |
Évaluation :

Though our unit was free w/truck rental, there was no word about rolling stair access, an unpleasant surprise. Also, the facility has stairs so you can't roll the dolly from truck to unit.

Melissa A. | Premières impressions |
Évaluation :

What makes this facility excellent is the staff, who go above and beyond. The operations are excellent. The facility itself needs updates and refreshing & does not inspire confidence.

boris y. | Premières impressions |
Évaluation :

When I originally made the reservation, there was no indication that there was stair access only, which made the whole storage process more complex. Plus, there was no elevator AND extra stairs.

Benjamin B. | Premières impressions |
Évaluation :

Andrea is the best! So kind, energetic, and above all very helpful and knowledgable.

Katherine G. | Expérience générale |
Évaluation :

The check-in and check-out process was confusing.

Catha C. | Premières impressions |
Évaluation :

While Personnel at Main St. And Linwood St were both helpful, my reserved unit was given to someone else. I will not recommend u-haul storage since no guaranteed reservation, which wasn’t disclosed.

tom a. | Premières impressions |
Évaluation :

Juan who checked me in was excellent and very helpful.

Mahmoud A. | Expérience générale |
Évaluation :

Very impolite front desk guy - I think his name was Sumneel or sumeen or something

EMIL M. | Expérience générale |
Évaluation :

All of my stuff (brand new) after the storage in U-hall is very very bad stuff .Couple of them I sent to trash ! I spend 10.000$ for renting in your storage and hopefully believed that stuff will save

Petr B. | Expérience générale |
Évaluation :

The Staff was very helpful with my rental and storage needs.

ira g. | Expérience générale |
Évaluation :

Very friendly staff person who was v helpful on phone!

Mohamed Z. | Réservation |
Évaluation :

Very good customer service and very clean site hard working people thanks guys keep good work.

Daniel L. | Réservation |
Évaluation :

My experience was average.

Rebecca N. | Expérience générale |
Évaluation :

Even early in the morning and during the insane September student rush, the overworked staff were warm, prompt and professional. It was really impressive.

Sophia D. | Réservation |
Évaluation :

Good customer service

Roseline F. | Expérience générale |
Évaluation :

poor customer service!

Eleanor L. | Expérience générale |
Évaluation :

Uhaul did a great job moving family from Ohio to MA. Thank You

Hassan L. | Expérience générale |
Évaluation :

Uhaul in Boston is always ridiculously disorganized. You have to press and press the staff to get anything done and even then it's a struggle

Megan M. | Expérience générale |
Évaluation :

Also, J & R Movers were incredible.Really nice, really efficient, great to work with.

SUSAN C. | Réservation |
Évaluation :

I cancelled by storage unit before ever using it so I don't have any rating. I selected Excellent because I have no evidence of anything negative.

Henri Louis G. | Réservation |
Évaluation :

We received great service and help during our move in to the storage unit.

Madeleine G. | Réservation |
Évaluation :

After driving 9 hrs, I got there and the unit I’d reserved was unavailable, despite the fact that I’d confirmed it the day before. Uhaul’s software shouldn’t let you reserve a unit that’s not open!

CHRISTINE D. | Expérience générale |
Évaluation :

The staff is exceptional and so is the facility, EXCEPT that the back of my rental unit was brick and leaked. 2 courses of boxes damaged by water, damp interiors and black mold. Fails with leak!

Jonathon B. | Expérience générale |
Évaluation :

Manuel was so awesome! Everyone else too.

Caroline A. | Réservation |
Évaluation :

They allow you to make a reservation online when they actually have no storage units available and don’t tell you until you show up and wait in line for 2 hours

Shalev N. | Expérience générale |
Évaluation :

Great staff. Great place.

Abraham L. | Réservation |
Évaluation :

Reservation was not available and customer service lied to me, claiming that never once in seven years had they ever had someone reserve a storage unit at their location that wound up unavailable.

Devin B. | Réservation |
Évaluation :

I was called to tell me that there was no room available and that this reservation was cancelled. I found a good alternative at different Uhaul, but hope this somerville reservation was cancelled.

Amanda P. | Réservation |
Évaluation :

I reserved a storage unit at the Linwood location three weeks before my move. After driving 9 hours, and arriving just in time to unpack, I was told that there were no units available.

Evan C. | Expérience générale |
Évaluation :

Great experience, seamless pickup and the team was very helpful.

William R. | Réservation |
Évaluation :

great product, and great service. Can't beat that!

Mitchell T. | Réservation |
Évaluation :

Nothing the associates did was bad, but o reserved a storage unit a month in advance but there was none available when I arrived. Absolutely unacceptable.

Gabrielle M. | Réservation |
Évaluation :

I was told there were not storage units available of the size I had reserved one month prior. However the employee was able to get me into a smaller unit at the same location.

Michael C. | Réservation |
Évaluation :

Person was amazingly accommodating and found the perfect storage solution for us.

JASON K. | Expérience générale |
Évaluation :

Everyone that helped get my Ubox setup and ready for me to take out was great.

Non reviews have been submitted for this location.

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