Thank it was great.APRIL F.
Customer Reviews for U-Haul Moving & Storage of South Asheville
Pour nous contacter
Asheville, NC 28803
(On Hwy 25 Alternate)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I hot charged for 2 days when i only rented it out for less than 12 hours. They charged me double for eveything.Sourabhdeep A.
Le client n'a pas laissé de commentaire.Nyoman A.
Le client n'a pas laissé de commentaire.Michael R.
Wash the windshield inside and out and make sure there is fluid in the windshield washer reservoir.Russell S.
Le client n'a pas laissé de commentaire.RHONDA R.
Everything was great great truck no tires out of balance smooth rideValdemar M.
This facility is well organized and the crew was totally awesomeAQUILA M. | Premières impressions
Le client n'a pas laissé de commentaire.Sandra H.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.Matthew B.
Le client n'a pas laissé de commentaire.Kevin K.
The staff was wonderful. Of this move, my experience with Uhaul South Asheville was the easiest, and friendliest, and that matters!!!Sherri R. | Expérience générale
Le client n'a pas laissé de commentaire.Bradley T. | Expérience générale
Le client n'a pas laissé de commentaire.VICTOR J. | Premières impressions
Truck clean no tire vibrations and easy to drive but the only thing I did not like was the ramp so very shortValdemar M.
I enjoyed their service, until Covid hit and I lost my job. I asked them if I could pay on it in smaller amounts until I got back on my feet, they told me no it had to be the whole amount or I couldn't pay anything. So it kept adding up. I kept in contact with staff VERY frequently on my situation. I'm 25, on my own. They sold all of my belongings for $30…Jennifer M. | Expérience générale
The return was very easy and great to deal moving is stressful and the pick up and return was very easy and helpfully thank youRiley B.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.Ana M.
Had a minor communication snafu with staff about the need to add a trailer hitch. They were able to quickly install one and connect the trailer. It operated as expected. By the way the trailers make a lot of noise when empty but when loaded properly are much quieter when towing. The trip went well and the return to uHaul at 2801 Colombia Avenue in Lancaster, PA was quick and easy. Thanks everyone!Rodney H.
Need more help on weekends. Very nice gentleman working the front desk was overwhelmed by the line of customers.Mark K.
very accommodating, courteous and helpful. MerciJakeitha H. | Premières impressions
Le client n'a pas laissé de commentaire.Katina R.
No drop off location mentioned at trailer pick up, had to drive to location to find out I could not drop it off there, as there were too many trailers present. Called second sight close by, they would not also take the trailer. Called U-haul, received location in Asheville to drop off trailer.joseph C.
Le client n'a pas laissé de commentaire.Robert B.
The young lady who helped me with this rental, Rana Strivelli, was one of nicest, most efficient, persons to have ever provided service to me. This location will be my "go-to" if I again need rental support.DAVID D.
The truck I rented was not in working order then was given a smaller truck also with mechanical difficulties..I could not do all that I wanted to do and returned the truck a day early but was still charged for 2 days. I went to the gas station right before returning it and made sure the gas was at 3/8 . I was still charged for the extra day and a gas refill even though that is exactly where it was when I picked it up. This was a very frustrating experience.MAUREEN J.
Only one person to check folks in and answer the phone- the wait got a bit ling, but service was good and she was apologetic - all was wellMarguerite M.
Le client n'a pas laissé de commentaire.Michael W.
Explain how to operate the vehicle. Most people won't watch the video.Laverne M.
Poor online experience. Difficult to modify reservations, checking out, and navigating site. No broom or equipment available at location to brush out back of vehicleLilli S.
Used this facility a little over a year ago and it was very clean. This time not so much. Staff was extremely helpful.Kenneth P.
Smooth no contact process!Thomas H. | Online Move In
Trailer lights checked as functional but not working 24 hours later. Not sure what caused failure and return site not interested in checking out where failure may have occurred. Traveling on Christmas Day so just drove through to destinationMichael W.
Le client n'a pas laissé de commentaire.DANIEL S. | Expérience générale
Le client n'a pas laissé de commentaire.Ryanshiver S.
Great experience, only complaint was that I thought I was close enough to the amount of gas I checked out with and was charged for additional gas upon returning the truck. Felt nit pickyDaniel S.
For some unknown reason, my debit card was charged $278 without my approval. I was then on hold for over an hour when the awful on hold recording stopped, the line was silent, no one has helped me and this was days ago. The online chat disconnected without a response. I had to report the charge as fraud and cancel my debit card.SHERRI R.
Le client n'a pas laissé de commentaire.Ivan N.
Le client n'a pas laissé de commentaire.Brian R.
Should not allow smoking in trucks. Truck smelled terrible. Won't rent again.Mark C.
Le client n'a pas laissé de commentaire.Cara S.
Le client n'a pas laissé de commentaire.William S.
a step above other storage facilities in the area of Arden/FletcherTHOMAS G. | Premières impressions
Young man at the desk was very pleasant and helpful. I'm sorry, I don't remember his name but my rental was Sunday between 2:30 and 4pm.Bill M.
The wrong mileage was on the paperwork when the vehicle was picked up so I couldn't accurately report the mileage at drop off. Paid for blankets to use, didn't get any, and when I asked about a refund, was told I wasn't actually charged but was. The vehicle was good, minus the check engine light that came on while driving between locations.Hallie M.
Le client n'a pas laissé de commentaire.Craig G.
Fast and friendly serviceJohn W.
Le client n'a pas laissé de commentaire.DANNY M.
When I went to rent a truck none were available and was told I would be contacted from another uhaul about availability. None called. I called to follow up and was transferred from state to state and no uhaul in my area. I showed up to cancel and somehow a new person there had a truck available.Jessica R.
Le client n'a pas laissé de commentaire.CHRISTOPHER N.
Le client n'a pas laissé de commentaire.Steven J.
Le client n'a pas laissé de commentaire.Bruce L. | Expérience générale
Le client n'a pas laissé de commentaire.Kookie S.
Le client n'a pas laissé de commentaire.Kevin P.
The staff were EXTREMELY helpful. There was an unfortunate experience with another storage customer, but the staff went above and beyond to resolve it. The staff's help made a HUGE difference in my first day in Asheville. I'll never forget it.Sherri R. | Premières impressions
Thank You for all the Help. Your agent/employee was Great!Kimberlee L. | Premières impressions
Seamless experience. Would definitely rent from this location in the futureRAYMOND W.
Le client n'a pas laissé de commentaire.Gavin W.
I thought it would have been nice if the guy had come out and help me unhook my car from the tow dolly. What if I was a 70 year old woman??? I MEAN REALLY??? Don't give me that liability BSBrian F.
Le client n'a pas laissé de commentaire.Jazalyn M.
For my cross-country move, I used U-Box Containers, and the service aims to be fully customizable to your needs. I purchased several â€œservicesâ€ and was fully satisfied with all steps, UNTIL I was ready to unload the Containers. At that point the process became a nightmare, caused fully by horrendous communication. I could not be less satisfied. There were several completely understandable setbacks, given the ongoing pandemic and the current employment market. People were out sick (FULLY understandable), staffing was reduced (FULLY understandable), and delivery equipment was log-jammed elsewhere and unavailable for use (again, FULLY understandable). These conditions would cause any manager to lose sleep and pull out their hair, and I don't envy being forced to work in this manner. That said, all these conditions become PROBLEMS for everyone when there's a lack of communication. I experienced super-lengthy delays on the phone. Delays understandable, and not a problem if you eventually end up with an employee who's been given enough information to perform their job. I spoke with non-local call center staff, and was directed to speak with local staff. On multiple occasions I was given misinformation by local schedulers after my Containers didn't show up, and my calls were more than once forwarded back into the non-local call center death grip of being placed on hold for 20 minutes at a time. One of these hold times took me beyond their work hours, and thus I spoke with nobody that evening. I escalated my involvement to showing up in person at the location that was responsible for handling my Container delivery. Even in person, speaking to the Regional Manager â€" twice a day for a few days in a row â€" I was repeatedly given misinformation, and my Containers repeatedly didn't get delivered. It would've been completely acceptable to hear U-Haul say, â€œWe're so sorry, we've had some last-minute problems and your Containers won't be delivered today. We'll call you back to re-schedule once we get things sorted out.â€ Or, â€œWe're so sorry but we can't deliver your Containers for another two weeks, let's work together to make those arrangements for you.â€ But that didn't happen. To be clear, I am very sympathetic to the full range of circumstances being faced by businesses everywhere right now, but the lack of proactive communication and the misinformation in this instance pushed beyond the understandable and created a nightmare. I have successfully used U-Haul's services multiple times during my life, but all of those relatively positive experiences have now been negated by the enormity of this most recent experience. I will look to hire or rent from any other provider in the future. I hope conditions improve soon for U-Haul employees. It must be a pretty tough place to work right now.Mary M.
Le client n'a pas laissé de commentaire.ARTURO C.
Le client n'a pas laissé de commentaire.BEAUREGARD B.
Le client n'a pas laissé de commentaire.CHRISTOPHER I.
Le client n'a pas laissé de commentaire.Peter B.
Le client n'a pas laissé de commentaire.THOMAS G.
I have been to U-Haul four times and finally go the work done.dianne M.
The unit was fine. It was close to our house, which made it convenient. My only complaint was that the person behind the desk was often out on the premises somewhere. We had to go find them to ask questions or buying tape, things like that.Melinda l. | Expérience générale
There were rat droppings all over my belongings and a rat had chewed through several bags and some things had to be thrown awayKRISTI L. | Expérience générale
The staff was very friendly and helpful. They made this move easy. It was a breeze to pickup the truck and return the truck. Great customer service also.SHERIE P.
Le client n'a pas laissé de commentaire.Al J.
truck was not clean,did not have a drivers side seat belt,all 4 outer parts of the tires were bald, truck would not start several times. they should have never been allowed to rent a vehicle in this shape,it was very unsafeVANESSA M.
Le client n'a pas laissé de commentaire.Rodney J. | Premières impressions
Le client n'a pas laissé de commentaire.Mark G.
Le client n'a pas laissé de commentaire.Christopher S.
two hours late and we get charged for another whole day. Your system is sophisticated enough to prorate by the hour. I find it disappointing and enough to make me want to look elsewhere rental equipment.Christine L.
I could not access the building to move in at 7PM. I called the manager and got a voicemail. Then I texted the number but she responded that she was on leave. I then had to ask her for the backup contact, she did not initially supply the information. Thankfully Steve was immensely helpful and figured out that our access was for "store hours only." Once he fixed this we could enter the building but the sliding doors were locked. We had to move mattresses and a couch through the man door. Overall it was very inconvenient but would have been much worse without Steve!Sydnee H. | Online Move In
The employees you have at this location are professional and nice. I wish I would have remembered the guy's name who helped me. He was polite, professional, and efficient. I guess my only complaint is the â€œcell phonesâ€ used to make the process fast were a little slow. The hours were convenient, the price was reasonable, and the equipment was clean and useful. I've used this location twice now and it's great to have this office in this location. Thanks Uhaul.Annette A.
Initial Ubox has delivered a few hours late or original estimate. The pickup did not arrive for 5 days even though it was scheduled for the next day. Original guaranteed arrival date was nov 9th but it did not arrive until the 18th. No one ever notified me to let me know it was delayed (multiple times) even though each time I called they swore someone would next time. Have been waiting to hear back from claims about delay refund but no one has ever called, even after weeks.Cora H.
Le client n'a pas laissé de commentaire.Susan M.
My appointment for hitch installation was 12:30. Didn't start work on my vehicle until 2:30 !Gene T.
Unbelievably poor experience that caused me astronomical amounts of unnecessary stress. Triple checked to make sure my Ubox would be delivered on Nov. 15th because I had to take two days off work + my dad was driving in 7 hours from out of state to help me move. Designated time for drop off goes by, no Ubox. I call and wait for half an hour to speak to someone to confirm it would be dropped off and was promised it would be delivered by 6pm. We wait all day and nothing shows, no communication whatsoever. Spend HOURS that night and the next morning on calls with customer support, being transferred from person to person to person trying to figure out where my Ubox is. The driver apparently decided to go rogue and turned off all her communication devices and wouldn't even respond to Uhaul staff. Spent hours the next morning beginning at 7am trying to figure out WHERE my Ubox was and what was happening. I broke down near the end of the day because all day 15th and 16th were my scheduled move in days, and NOTHING was done; my things were lost somewhere in Uhaul obscurity. Finally after getting swapped from person to person to person once again, I was promised a third party was going to deliver my Ubox by the end of the day on the 16th. I get home and still no Ubox - I start crying when the service person tells me it "was delivered." Turns out, it was delivered ... to the wrong address. My dad, who is 70, hurt his back trying to hitch the Ubox trailer to his truck so we could transport it to my house (the actual location on file) and finally begin to unpack. Uhaul said they couldn't send someone out there to transport the Ubox to the correct address until the next day, and at that point I believed nothing they told me. The Ubox was supposed to only be sitting outside my house for 24 hours until it would be picked up. I contact Uhaul to make sure it's going to get taken away on time and was told the morning of the 18th ... no one comes to get it. Finally sometime Friday someone comes to retrieve it after I reminded them because "oops we forgot." The entire thing was obscenely incompetent from start to finish, just to deliver a Ubox on time, on the correct day, after I'd paid nearly $4000 to utilize this "convenient" service. I've never had so much regret for not following through with PODS or an alternative company. Uhaul lost multiple customers for life with this one.Olivia L.
Le client n'a pas laissé de commentaire.DANIEL C.
I should seek a refund. I returned to my closest location whereby I waited in line for 30mins to be told that I cannot drop off there - that I would be charged â€œ3x my daily rental priceâ€ to leave the trailer there because they have too many. I called uhaul and was redirected to another location 20minutes away where I was told that â€œpersonnel will just come out and unhook the trailer after you pull upâ€. I waited as directed for 10mins and no one showed up. I went inside and waited another 10mins in line and was told to just unhook it myself and leave it. They were too busy and it would be quite some time if we wanted them to do it it or if I wanted a receipt. TERRIBLE SERVICE ALL AROUND!Hugh W.
They delivered my box on the trailer backwards. It cost me $200 paying for help to unload the box due to me being handicapped and in a wheelchair. I feel like I should be compensated the money I had to pay outVERA B.
Only thing that would be subject for improvement would be on site parking.Michael A.
Fix your system so that customers can turn in their rental after-hours. It cannot be done now because the photo function of the process does NOT work and so the customer cannot getr past Step 2, which requires a photo upload of the equipment to prove its cleanliness. Result: inconvenience to the customer and the risk of late turn-in and additional charges. I would emphasize that THIS IS NOT A PROBLEM WITH THE STAFF AT THIS LOCATION! THEY DO A GREAT JOB!! THE PROBLEM IS WITH THE SYSTEM OF AFTER HOURS TURN-IN!! THANKS FOR DOING SOMETHING ABOUT IT, PLEASE!!GEORGE T.
Le client n'a pas laissé de commentaire.Marisol A. | Expérience générale
I still haven't gotten my final contract and charges. I had less mileage than expected and should have less charges. But haven't seen the final cost.THOMAS S.
2 staff workers called the police on my wife for voicing her opinion about the service and conflicting employee understanding of a policy as we were told. The two employees were very disrespectful and started taping us with their phones and refused to finish offering service. At that time we were told we were trespassing pointed towards my wife. Though we have rented units, trucks and bought packing equipment from u-haul, we will never use u-haul for anything again. We waited for the police to arrive (while being told we were trespassing as we waited by the two staff members). We appreciate the Asheville Police Officers service and seeing the silliness of the incident. With increased crime in this area such an inappropriate use of the Officers service. Will post this on other media forums.William P. | Expérience générale
Le client n'a pas laissé de commentaire.janice b. | Expérience générale
Empty Ubox did not arrive on time. Full Ubox delivery was cancelled because uhaul location didn't want to work with 3rd party delivery. Uhaul location delivered it themselves which was nice, but we had to unload ourselves which was not what we originally paid for. Staff was nice and communicated well.JANA M.
Great service. Give the staff a raise!Emily N.
It was an unpleasant surprise when my card was charged for an extra day when it was returned the day due. And charged without my knowledge. Very underhanded way to do business.Mark B.
Le client n'a pas laissé de commentaire.LATASHA W.
Friendly helpful staffNoah S. | Online Move In
All good!Roger E.
Le client n'a pas laissé de commentaire.Patti W.
Unfortunately, there is no official place to park a personal vehicle while using your services. I wish that had been mentioned on the website. Also, the vehicle return procedure took over 30 minutes. Is there a way to make it easier?, faster? or let people know to alot an extra 30-45 min for check-in/out. Especially, during an after hours return in the dark.ROBIN R.
Le client n'a pas laissé de commentaire.Darryl B.
Le client n'a pas laissé de commentaire.Alirio L.
Have a contact number that goes directly to a personal at that location. Number listed goes directly to U-Hual.com no matter what time of the day. This makes it extremely difficult to fix any issues, like when you don't get the rental you're being charged for.Erica K.
Le client n'a pas laissé de commentaire.RICHARD H.
Everything was good, thanks.Michael I.
It took weeks to get the empty containers removed from my property. I could never get anyone on the phone and when I did they were not helpful. Because of this I will never use UHaul again.Christopher G.
Excellent place to rent a truck!Christopher K.
Le client n'a pas laissé de commentaire.Jessica M.
Le client n'a pas laissé de commentaire.PETER A.
I have been charged a extra 54,29 can't get ahold to anyone in customer service even after leaving a call back number. 35 of that is for a service the following day after the rental was returned the night before.Patrice B.
Le client n'a pas laissé de commentaire.ROBERT C.
The man who helped me return my rental was incredible. Super fun, knowledgeable, and helpful. He completed my checkout quickly and had me smiling the entire time. Fantastic personality and eager to help.William S.
The staff is great, facility looks clean. My biggest grip is that I rented a drive up storage unit; however they have so many trailers in the yard that it is impossible to drive up to my unit. Makes it very difficult to move in an appliance with an 18" step.ANDREW G. | Premières impressions
Rented an Inclosed trailer to haul an expensive dining room set home so it wouldn't get wet. By the time we got it home and opened the door it was all soaking wet were the roof on the trailer leaked so bad. We are now trying to find someone to clean our 8 white cloth chairs that are 500 a peice. Will not rent that again.ANTHONY G.
Le client n'a pas laissé de commentaire.Roger D.
Well organized and friendly team at this location. I was in and out fast! Got done what I needed and upon return I was out the door. Made a heavy day of hauling stuff a whole lot less stressful. Thanks ðŸ˜ŽðŸ'Steven C.
Le client n'a pas laissé de commentaire.Justin S.
Le client n'a pas laissé de commentaire.MELINDA B. | Premières impressions
Over charged and have not been refunded. Cannot get ahold of customer service. Truck has wrong mileage and less gas the listed on check in sheet.Skyler O.
No on-site parking for my car. I can't drive both. The guy behind the counter was commenting on my personal phone call. The truck was unable to go over 45 mph. Used a ton of gas and took longerTracie P.
Le client n'a pas laissé de commentaire.Kevin W. | Expérience générale
Le client n'a pas laissé de commentaire.Mary V. | Expérience générale
Le client n'a pas laissé de commentaire.GLENN L. | Premières impressions
Everything was done professionallyGabrielle R. | Premières impressions
Le client n'a pas laissé de commentaire.Gwen M. | Premières impressions
Le client n'a pas laissé de commentaire.Margaret S. | Online Move In
The onsite staff were easy to work with and the facility is excellent. The online website is not user friendly. The responses were not consistent. I did not get confirmation of my selection and had to call to confirm that my truck was ready and the storage space was available.Susan Z. | Online Move In
The general manager and staff gave the extra effort to help us during a difficult move.TED A. | Premières impressions
Le client n'a pas laissé de commentaire.Tamara B. | Online Move In
The lady who worked there was VERY RUDE! Made us wait almost half an hour while she talked on the phone and smoked a cigarette outside. Then locked the sliding doors so we had to go all the way around to get to our unit because they were "about to close in 10 minutes". SmhTyriana S. | Online Move In
The young man that checked me in was extremely helpful. He also checked in the trailer I turned in and is an asset to your business! Great experience.Jeffrey L. | Premières impressions
I had an issue checking into my storage unit and dropping off my truck rental. The internet was down but I recognize that is beyond anyone's control. I also was given a unit that was already occupied. It took too long..,about an hour just to get started unpacking the truck into my storage unit. The guy at the front counter seemed disinterested and would rather be anywhere but working. Not the best customer service although the woman working seemed genuinely trying to helpDAZHENNA T. | Premières impressions
Le client n'a pas laissé de commentaire.Sarah C. | Premières impressions
Steve was very helpfulKevin F. | Premières impressions
Le client n'a pas laissé de commentaire.keith s. | Premières impressions
You need more help. Long line waits.Joseph K. | Premières impressions
Le client n'a pas laissé de commentaire.Angie R. | Premières impressions
We did cross country move and first moving place we had selected did not tell the truth about 18 wheeler huge atlas van lines fitting on property. They drove by your place on sweeten....it was a great alternative. Probably better and safer then the original choice. You were able to get us in immediately and now when we make final move can rent truck and other needed tools to do so. Can't thank this location and staff enough.Steve B. | Online Move In
Store understaffed. Long wait. Trucks did not have gas which is understandable due to the gas shortage but it was a inconvenience that we had to find gas. Staff very friendly and helpful.Pamela T. | Premières impressions
Le client n'a pas laissé de commentaire.Gary C. | Premières impressions
Le client n'a pas laissé de commentaire.Gerii J. | Premières impressions
The Manager was great , knowledgeable and friendlyVicki and Lance A. | Premières impressions
Jake was very helpful getting my storage unit set up.Myriah R. | Premières impressions
Tha manager at the Sweeten Creek U haul was very efficient and very pleasant to deal with. Her facility is really nice and very clean. I also had a couple experiences with the young woman doing the cleaning maintenance and she was so pleasant and friendly. Top notch experienceCAMERON S. | Premières impressions
Le client n'a pas laissé de commentaire.Kerry S. | Premières impressions
Staff was very friendly and accommodating.Mary F. | Premières impressions
I love this location there customer service was awesome!!Andrea T. | Premières impressions
These two men were organized,efficient, pleasant and of good humor. i was very pleased and would surely like their help anytime Thank you.Pat H. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!