Customer Reviews for U-Haul Moving & Storage of South Auburn

5 716 évaluations

917 Auburn Wy S   Auburn, WA 98002
(Auburn Way S Past Les Schwab across from Les Gove Park Limited Parking)

(253) 939-9200

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(253) 939-9200

917 Auburn Wy S
Auburn, WA 98002
(Auburn Way S Past Les Schwab across from Les Gove Park Limited Parking)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Employees were polite and helpful.

Dacca M. 
Évaluation :
5

Excellent customer service.

Kevin M. 
Évaluation :
5

Good staff, friendly people, great customer services, thank you, thank you, thank you

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AURELIU T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasandra P. 
Évaluation :
4

The truck ran flawlessly. Triton V-10 is the only way to go. Thanks Again for being around when you are needed. Wayne P.

Wayne P. 
Évaluation :
4

I flew in from San Antonio to rent a U-haul and haul the rest of our home items to Schertz Tx I had reserved the truck and to pick up at 1497 Central Ave S in Kent Wa. When I arrived they did not have the truck there. The agent went above and beyond to locate me a truck in Auburn which was further away from where I was staying the night before.

Eugeneand G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet S. 
Évaluation :
1

When i book online, you guys always try to jack the price up.. this time, i was told " oh, that van always miscalculates the mileage". So i don't think we'll rent from you again. Last time was gas issues, the tank was empty and i called a i notice within 2 blocks and they said they would adjust the price but you still overcharged me. They blamed it on corporate. So no more of my business. Too irritating.

kristine E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergiu G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas N. 
Évaluation :
5

I have used two Uhaul locations recently and have been impressed by both places. No complaints, very satisfied.

Jeremy W. 
Évaluation :
4

Don't leave one person to do all the work.

Susie D. 
Évaluation :
5

Everything was perfect from the time I entered and met Anastacia . I had just came from another Uhaul dealership in my town and was treated horribly . I told her what happened and she went above and beyond to make sure I had everything I needed and was covered . I appreciate her kindness and y'all should give her some praise. She was wonderful Thanks Rudy Lancaster

RUDY L. 
Évaluation :
1

Make sure to remove items being rented out online. I reserve trailer got there and someone rented it out 2 days

louisa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek S. 
Évaluation :
5

Nothing! This location was so fantastic. I pulled in and Julian came right out and unhook the trailer and give me A receipt and said that's all we need Mr. Thompson! Super friendly and super respectful of my time.

Jon T. 
Évaluation :
5

The van stated that an oil change was needed. .

michele L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clint C. 
Évaluation :
4

One of the dolly's tires barely had any tread.

Heather M. 
Évaluation :
5

Customer service representatives during vehicle inspection, pickup, and return of the trailer were all very helpful and courteous.

todd L. 
Évaluation :
5

Carro limpio y en perfectas condiciones, todo excelente 👍

ADIEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yaroslav K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
5

If it ain't broke,don't fix it.

Lowell B. 
Évaluation :
5

I picked up on a Friday afternoon and dropped off on Saturday afternoon. It was busy but there was enough staff that it went fairly quickly. The employees were polite and knew what they were doing. Out of my 30+ uhaul experiences throughout Washington, this has been the best. Will look to rent here again.

Eric T. 
Évaluation :
5

I can't complain at all. It was fantastic service.

Mikey W. 
Évaluation :
5

All good

Martin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmie B. 
Évaluation :
3

When I picked up the vehicle I was told that it had about 1/2 tank of gas. The charges were explained to me regarding refill of the gas. When I returned the vehicle I was told that it had 3/8 of a tank and I was being charged $ 48 ( this may not be the exact charge). I asked to see the gauge and from my point of view it was very close, if not exactly where it was when I picked up the vehicle. I should not have been charged for what was likely less than a gallon difference ( if that). Gas gauges have a slight bit of fluctuation in accuracy and are many are not accurate to the exact gallon, especially in the version in this particular truck. Very disappointed in the outcome of this.

Steven M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MEGAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle B. 
Évaluation :
3

Truck windows were dirty, could not see out side windows

Ronald E. 
Évaluation :
3

Have more than 1 staff working.

Burl G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Don M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela J. 
Évaluation :
1

Big sign 24/7 dropoff, next to it small sign "we do not accept after hours drop off" Greedy impatient manager Megan wakes me up in the morning, "I want keys, when are they coming?" I'm sleep deprived and cranky. Will not ever use south Auburn again.

Taisuke K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricardo R. 
Évaluation :
5

Nothing! Very efficient, had what I needed, easy return! Merci!

Susan A. 
Évaluation :
5

Forgot her name, however she was extremely helpful and did a great job

Alan K. 
Évaluation :
5

Both women who helped me were great! I had to do it on my lunch break and they both helped me get and return the rental much quicker than I imagined! Merci.

Rosemary V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD S. 
Évaluation :
5

nope

Baek S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke C. 
Évaluation :
1

The woman at the front desk was great. Very friendly and helpful.

Lindzee A. 
Évaluation :
3

Perhaps more staff on site.

Mark Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Seo D. 
Évaluation :
5

Very good customer service!

prakash N. 
Évaluation :
4

Clean and maintain your trucks.

Al A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill A. 
Évaluation :
5

Julian had the most awesome customer service. The truck was awesome, clean, well maintained. Lots of trucks in stock. Convenient location.

SCOTT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patty A. 
Évaluation :
1

These people was so very unprofessional and rude we got the truck back before 7 which we didn’t get it until 5:30 we knew had to get the truck back by 7 but didn’t know we had to have it all packed in the room by 7 so we had 20 minutes to get things into the room I asked the GM if we could have about 15 extra minutes and she just brushed me off like I wasn’t nothing I lost some of my things because I’ve couldn’t get it in time every one wants To go home after a hard days work but gosh bend a little the guy that worked with me was soooo rude I know my stuff won’t be there too long the service sucked

Anita L.  |  Online Move In 
Évaluation :
3

Again, U-Haul takes away the power of the small stores! Seems like a great avenue for a Complex Litigation Suit….

Crystal T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

excellent service

David D. 
Évaluation :
5

the truck had a exhaust leak I'm still sick 3 days later because of it I pointed it out before I left your trucks need better maintense I won't be back that's not what I thought I signed up for

MATTHEW HOWARD K. 
Évaluation :
5

Got in and out without a hassle and associate helped me with an oversized trailer hitch

garry M. 
Évaluation :
5

Great job from this team. The car dolly i needed was ready to go at my appointment time and worked perfectly for the tow I needed to make. Their positive, can-do attitude was the icing on the cake of greatness.

ANDY H. 
Évaluation :
3

Very helpful and friendly

Mary F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOUNG C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sergey F. 
Évaluation :
5

Best experience renting.a truck yet. Very courteous and professional staff. Truck was very clean and ran well!

William J. 
Évaluation :
4

Trailer had a broken marker light

MARK K. 
Évaluation :
5

Julian and Jose were very helpful and even opened early on Sunday to better serve their customers.

Gregory G. 
Évaluation :
5

Perfect and timely

Randy P. 
Évaluation :
4

It would be helpful to mark where customers should park when they arrive.

Carla R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary V. 
Évaluation :
1

I don't believe the gas fill was done well. I put too much in the tank and they “couldn't reimburse me” this feels wrong. If I didn't fill it I would get a fee. Not happy. Not coming back to U-Haul.

Tristian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shellie H.  |  Premières impressions 
Évaluation :
5

Very positive one day local rental experience. Was grateful to be offered flexible return time, 2 hours past our originally planned return time. Only disappointment was reserving a furniture dolly to rent $7day and being informed at pickup that none were available. Gladly paid $20 for the dolly that was available to purchase.

Steve D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey G. 
Évaluation :
5

Be prepared to reimburse for extra fuel. I picked up at 1/4 tank and returned at 3/8 tank but got not reimbursement. At today's gas prices that is a lot.

NEIL T. 
Évaluation :
3

The location has been around for a long time now and needs some work but the staff was great and helpful. The only issue I had was I reserved a 15' truck and an appliance dolly and when I arrived, they informed me they did not have a dolly. I had to travel across town to pick one up at another location. Other than that, it was good.

Josh W. 
Évaluation :
4

The female that helped me out at 0800 on the time of my appointment was polite, professional and extremely courteous. She was outstanding. Merci.

kris G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cortlee H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad H. 
Évaluation :
2

Gave false information on resuvation Time. Gave false information on drop off location. I'm am not happy .

daniel Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Ordered online and picked up, dropped off without any problems. It was very easy. Staff was very helpful and courteous. I will remember this location for future rentals.

Matthew N. 
Évaluation :
5

It was a great experience. Made simple and easy and totally stress-free by very friendly, knowledgeable staff. I highly recommend your location. The truck was clean, ready to go, and easy to drive for a beginner. Staff in the phone helping me make the reservation the day before, and at check in and iut6, were all three really good at their jobs and re

Debbie M. 
Évaluation :
5

Nothing, people at u haul were kind, efficient and efficacious. Best place ever.

JACK CHANDLER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

The guy at the front desk was amazing helpful, on the top, he received us few minutes before 9 because we were outside waiting for them to open at 9. Process was easy, fast from the beginning to the end. Best experience so far renting U-haul! Way to go of this location!! Truck was super-clean and ready to go!!

Elsi P. 
Évaluation :
5

I would like to give a shout out to Hailey. She was Professional, friendly, and knowledgeable. I was quite surprised with the customer service. If I ever need your services again, I will definitely return to this same location.

Jeffrey V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher B. 
Évaluation :
5

The young girl that checked me in was delightful! So kind and helpful. I can't think of her name but she is definitely an asset to this company!

Lorrie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joni W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roger R. 
Évaluation :
3

Rented a 26' box truck. Was told "its nearly empty, so return it 1/4 full and we will give you a fuel credit refund". Took it to the gas station to fuel up. Gauge actually was on EMPTY so it put in what I though I'd need for the local move plus 1/4 tank, since it was on Empty and I didn't want to run out of gas; almost 25 gallons ($100+). Gauge STILL read empty! Broken, not Empty. Truck ABS system light also went on several times that day and stayed on for miles and muffler is blown out. Loud rattletrap, poorly maintained vehicle. Kept my gas receipt. Only drive about 75 miles total. Asked manager for fuel adjustment and told them of mutiple mechanical issues. I figure, at 10 miles per gallon, I only used 7-8 gallons but put in 25 gallons. 17 gallons left in the tank at over $5 per gallon is over $85 I paid for but didn't need. Was told the best they could do was "split the gas cost" with me so I got a little over $60. I fell like I should have been credited another $25 to get up to $85. Was told "against UHaul policy". I guess its now my policy to rent from Ryder or someone else next time. Poorly maintained equipment and apparently the managers inability to make it right. I won't be back.

Stuart R. 
Évaluation :
4

The lack of key return box was very inconvenient. It was difficult to arrange for someone else to deliver the key since I was at work.

NEIL T. 
Évaluation :
5

Ordered two dollys but only got one, otherwise perfect!!

Brant P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Megan and her team were awesome!

Larry B. 
Évaluation :
5

I was a customer for well over 5 years and went through a few managers in that time. If I ever had a problem they always helped to the fullest and Megan was a life saver at times and always understanding I will miss being a customer if I ever need storage again it will be at uhaul

nicole m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikki S.  |  Online Move In 
Évaluation :
5

Great place. Awesome people.

MICHAEL M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valasi G.  |  Expérience générale 
Évaluation :
3

I rented the storage & only had it for 1 week. It wasn't big enough, none were available at this facility, so I had to go somewhere else. I thought I would get prorated for the month, but did not.

Eve E.  |  Expérience générale 
Évaluation :
3

Staff was nice except one lady. When she would call she would have a very rude tone and sound like someone that didn't appreciate the customer. The other two are nice.

Carl E.  |  Expérience générale 
Évaluation :
1

Cannot get through to actual store. Payments cannot get straightened out and I have been charged up to three times in one month. Information is not changed in the computer. Staff not knowledgeable or friendly

JESSICA T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD C.  |  Premières impressions 
Évaluation :
5

Made everything possible

DAVID K.  |  Expérience générale 
Évaluation :
5

Best at every service they provide.

DAVID K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackson G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rhett H.  |  Expérience générale 
Évaluation :
1

Nightmare experience from the beginning and sure that our experience will continue to be horrible. Failure of promises and lack of customer service from a company that has a monopoly on a market. Have dealt with U-Haul and horrible service although when I can't think it can't get worse, I am surprised how bad it gets. I will continue to take my other business elsewhere or do without.

Daniel W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiny R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martha a.  |  Premières impressions 
Évaluation :
5

Staff was exceptionally helpful. They made the difficulty of moving much more tolerable. We'll done.

DONALD K.  |  Premières impressions 
Évaluation :
2

I am pleased overall with U-Haul. But I was originally reserved a storage room at the auburn location. Much to my dismay, they do not have a fright elevator for the upper level which made it impossible for me to use it. This should be communicated clearly before reservations are made. This made the move in more stressful and time consuming as I had to go to another location for services.

Shianne J.  |  Online Move In 
Évaluation :
5

Was particularly impressed with the young woman who worked there (tinted hair). She was very helpful, motivated, and good with the other employess as well as the customer. You should promote her to General Manager. She does it all ... and runs the place. Jim C

James C.  |  Expérience générale 
Évaluation :
5

The South Auburn Way UHaul has been my go-to for all my moving needs for many years. The staff are always friendly and extremely helpful. I trust them. This move was the most peculiar one I've ever experienced in my life. Pandemic issues trying to get moving help and the fact I moved 25 miles away as well as onset of a personal disability. The use of a one month storage unit was a genuine life saver. It was clean and safe and perfect for my temporary need. I have recommended this business so many times and will continue to do so. In about a year or so when I plan to move back to Auburn, I will return. The only thing I found challenging is the company's new procedure for ALL calls to go through an off site call center. I understand the reasons and help to the individual stores. For the customers, however, needing to talk to the site staff, its a real pain.

SONDRA J.  |  Expérience générale 
Évaluation :
1

I rent truck 20' before 2 days when I want because when I go to their 12 o'clock I reserved the truck before 2 days they say the truck is not available because have problem would the tire mud I already I'm pick up one person to given our work After that I be late about to hour they give me another truck 24' Federal Way not Auburn Then II lose a lot time and money because they not note notice to me before I go there they know have a truck

Hayder H.  |  Expérience générale 
Évaluation :
5

The staff were super friendly and extremely attentive. I got what I needed quickly and without any problems.

noelle h.  |  Premières impressions 
Évaluation :
3

The staff was great, the facility was clean, the unit was incredibly remote, on the fifth floor!

Neal L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy S.  |  Premières impressions 
Évaluation :
5

Merci

BRETT W.  |  Expérience générale 
Évaluation :
1

Double charged for a lock and insurance. When asked if I paid with cash and I said yes the girl told me they didn't show a payment. How did I get my unit then? Dont ask if you're gonna call me a liar.

James H.  |  Expérience générale 
Évaluation :
1

I was charged twice for my lock and insurance, paying in cash both times. I tried to resolve in person and questioned their actions in the double charge..."no receipt: too bad."?

James H.  |  Premières impressions 
Évaluation :
5

I was unable to pick up cargo van on time but the gal I spoke to on 800 number mentioned you sometimes have helpers or maybe can get in touch with people who would like extra money. Is that true?

Diane P.  |  Premières impressions 
Évaluation :
2

I say below average because there was not enough staff available for easy processing the second time I came in. Your staff didn't accept the fact I had an emergency - needed to find my official trans

Angela H.  |  Premières impressions 
Évaluation :
5

Merci

Jerry T.  |  Expérience générale 
Évaluation :
5

Chris was on it he was running nonstop and trying to help everybody as quickly as he could other customers were getting irritated because he was in the middle of training someone New but he was Awesom

Sam M.  |  Premières impressions 
Évaluation :
1

Worst thing EVER! List of negative feedback is too long for this format

Jodi P.  |  Expérience générale 
Évaluation :
5

I wasn't sure what size I needed, the manager showed me a couple of options and was able to find me a unit on the ground floor. It was awesome and my storage unit has enough room for my stuff

Sharron C.  |  Premières impressions 
Évaluation :
1

Staff unprofessional an customer service nauders. Refused to provide answers to questions and used devious tactics to add additional charges to fees. The list goes on and on. If there was a negative r

Jodi P.  |  Premières impressions 
Évaluation :
4

Knowledgeable staff helpful,courteous,

Ritchey G.  |  Expérience générale 
Évaluation :
3

...

Ruvim G.  |  Expérience générale 
Évaluation :
4

My pod was brought outside for my access. I did not enter the facility. However, the front desk staff were very helpful and quick to provide assistance.

charlene b.  |  Expérience générale 
Évaluation :
5

I arrived during a rush on moving equipment. Chris was patient, friendly, and helpful with every person in line, and took care of everyone much faster than I would have expected. Excellent service!

Kathryn M.  |  Réservation 
Évaluation :
5

The only thing that could improve on. Is they had some trailers in the way making it harder to unload and load

JASON M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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