Évaluations des clients U-Haul Moving & Storage of South Auburn

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of South Auburn

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Kevin H.
Évaluation :

David knoetgen was extremely helpful. He went above and beyond to help me with my uhaul and storage

Tamara R.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERTO R.
Évaluation :

Le client n'a pas laissé de commentaire.

Selenia A.
Évaluation :

Le client n'a pas laissé de commentaire.

James J.
Évaluation :

added $5.00 environmental fee was not disclosed until I had completed the rental. It's just a bulls*** added profit. not legitimate on a rental.

jose M.
Évaluation :

Le client n'a pas laissé de commentaire.

Carlos C.
Évaluation :

The Service Agent girl provided an EXCELLENT CUSTOMER SERVICE....!!!!! and is very friendly and educated...!!! You guys should be very proud of her.

Viliamu "sam" K.
Évaluation :

Le client n'a pas laissé de commentaire.

Bridget P.
Évaluation :

Le client n'a pas laissé de commentaire.

linda H.
Évaluation :

Road access a bit of a hassle, but beyond their control. Very efficient and pleasant staff. Would recommend!!

Anita F.
Évaluation :

Le client n'a pas laissé de commentaire.

Desarae T.
Évaluation :

Le client n'a pas laissé de commentaire.

Sandra G.
Évaluation :

Le client n'a pas laissé de commentaire.

Areveyi L.
Évaluation :

Le client n'a pas laissé de commentaire.

David B.
Évaluation :

Le client n'a pas laissé de commentaire.

JASON M.
Évaluation :

Le client n'a pas laissé de commentaire.

Roberto R.
Évaluation :

Le client n'a pas laissé de commentaire.

Harvey T.
Évaluation :

Staff was friendly and knowledgeable

Danh N.
Évaluation :

The staffs are friendly and they helped me a lot to hook/unhook the trailer. They also lent me some equipment.

JESSE S.
Évaluation :

Le client n'a pas laissé de commentaire.

ROALD N.
Évaluation :

price changed from online quote, truck was at this location but tow dolly was at another, drop off location changed... a lot went wrong, but was able to salvage the trip. Added time straitening everything out made a long day much longer. Not happy

Ryan N.
Évaluation :

Borrowed a utility trailer to haul away the scraps from a deck demolition. The people who helped me pick it up and drop it off were friendly and helpful. Got me what I needed quickly and I was on my way. Thanks!

Stephen S.
Évaluation :

Le client n'a pas laissé de commentaire.

Ray B.
Évaluation :

Vehicle sent out below empty...

Michael A.
Évaluation :

Le client n'a pas laissé de commentaire.

Peggy H.
Évaluation :

Le client n'a pas laissé de commentaire.

Kelden W.
Évaluation :

Staff was very helpful. I forgot something in my van and they made it very easy for me to retrieve my missing item the next day.

Timothy C.
Évaluation :

Le client n'a pas laissé de commentaire.

Rick D.
Évaluation :

Le client n'a pas laissé de commentaire.

MILISA CHRISTINA S.
Évaluation :

Even though the Auburn UHaul computer was having difficulties, Mike still was able to get me checked out and on the road. I appreciate working with you! Good job!

TIMOTHY S.
Évaluation :

The truck I rented was supposed to be full of fuel but it wasn't. I didn't realize it was not full until I was out of the uhaul lot and at my loading destination. After we loaded the truck before leaving town I brought it in so that they could see it was not full. The man came out and looked at the gauge and said it's only an 1/8 th low and he documented it was not a full tank. It was when I returned it !!

AUGUSTINE KILOK H.
Évaluation :

Notting much keep up the good work

MILISA CHRISTINA S.
Évaluation :

We love renting UHauls from you! Great service!

JASON C.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHELLE PARDO P.
Évaluation :

Customer service was very pleasant and helpful.

RYAN B.
Évaluation :

Le client n'a pas laissé de commentaire.

JENNIFER M.
Évaluation :

Everyone was friendly, professional, knowledgeable and helpful. Our rental and return were handled quickly and all our questions answered. The only issue is that the city of Auburn has made access difficult.

Daniel T.
Évaluation :

Great staff and fast perfect service! Will return soon!

HARVEY W.
Évaluation :

Le client n'a pas laissé de commentaire.

Adiel G.
Évaluation :

Le client n'a pas laissé de commentaire.

Pamela A.
Évaluation :

Le client n'a pas laissé de commentaire.

Tautalafua L.
Évaluation :

Love the customer service from all the u-Haul mates especially Mike. Would definitely come back for another truck if needed!!!

Kevin C.
Évaluation :

Le client n'a pas laissé de commentaire.

MUHAMMAD A.
Évaluation :

Le client n'a pas laissé de commentaire.

Darrick B.
Évaluation :

6 hours car hauler rents? Bump fee crazy never again

PATRICIA S.
Évaluation :

The van I rented last I left my older lap top in under the left front seat.

MATTHEW P.
Évaluation :

Le client n'a pas laissé de commentaire.

JEANETH C.
Évaluation :

Le client n'a pas laissé de commentaire.

BOHN D.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN B.
Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth M.
Évaluation :

Nothing.....

Adiel G.
Évaluation :

Le client n'a pas laissé de commentaire.

Kyle N.
Évaluation :

This location was not my choice. A reservation was made at a different location. Arrived at scheduled time and location stated by uhaul for size of truck I wanted. Told could now not have it because it was being saved for someone who wanted to go to CA. Then drove an additional 20 minutes in the wrong direction for a different truck.

Sara W.
Évaluation :

Maybe Michael Taylor shouldn't tell me to "sell my car and buy something American" or ask me "did you break it already" when I came in to ask how to adjust the side mirrors. His professionalism was as non-existent as someone was when I went to pick up my rental. I had to wait for close to :30 to get the truck. The only saving grace was the price.

Diana T.
Évaluation :

Not make customer wait while on phone with a quote when your customer was there before the call. Then have to go back and ask of they are coming 10 minutes later to come outside in the rain and they say oh I checked you in without looking at equipment so yeah that's how return qwnt pick up was great..

Julianne P.
Évaluation :

Le client n'a pas laissé de commentaire.

SHERRI P.
Évaluation :

Excellent customer service! The team was amazing!

Jeffrey D.
Évaluation :

Le client n'a pas laissé de commentaire.

Kris N.
Évaluation :

Le client n'a pas laissé de commentaire.

DERRICK F.
Évaluation :

Le client n'a pas laissé de commentaire.

SYLVIA V.
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony M.
Évaluation :

Le client n'a pas laissé de commentaire.

Larry C.
Évaluation :

Upon drop off Avery Lynn was exceptional. Personable. Helpful.

SHERI T.
Évaluation :

Le client n'a pas laissé de commentaire.

Shane R.
Évaluation :

They Canceled my reservation so I had to get a smaller truck so took me 2 trips got charged 208 dollars way too much for over night rental.

Beatrice G.
Évaluation :

Side Mirrors are very hard to adjust.

Linda O.
Évaluation :

Staff was attentive, helpful and polite!

Ellen M.
Évaluation :

Le client n'a pas laissé de commentaire.

Gretchen P.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert G.
Évaluation :

The 26' moving van was extremely dirty, thinking that being so the maintenance might not be up to par so I checked oil, water, tires all seemed to be OK. The truck ran very well, great mileage for such a large vehicle.

MILISA CHRISTINA S.
Évaluation :

Auburn South UHaul is the best! They are very good to us!

GEORGE DONALD JR K.
Évaluation :

Nothing I can think of.

Sherri S.
Évaluation :

Worse experience in all the years I've been renting from U-haul! They don't even follow the contract as they breached my contract a total of 9 times charging my credit card every few days just 3 days past my approximate rental due back date without a phone call, without authorization, without even sending a reciept via my email! Put my account in a negative balance 3 times causing 2 unnecessary trips to my ATM which was 35 minutes away from my home to deposit money adding 120 miles to the truck I was renting costing me yet MORE money! When I called the main U-Haul number to complain about this I was told by a representative that emailed their office to stick by my phone and he'd have a manager call me from that office. I never received any phone call but 2 Days Later I get a receipt of 3 different charges that were added to my card which made no sense to me & NEW verbiage with a bullet point added next to it which stated failure to return equipment on due date may result in additional charges. NONE of which was on my signed contract!!! My contract clearly stated I would not get charged again after the initial authorization of $144.71 until I returned the vehical & an estimate was presented! They continued to access & charge my account even after speaking to them on the phone with no regards for the contract I signed! 3 days before I returned the Chevy rental truck they had put a huge charge on my card of $1038.04, 3 days after that another $66.02 then GM Michael from Auburn office has the nerve to leave me a voicemail stating that if I didn't return the rental truck that day that he would have no choice but to report the vehical to the police as STOLEN! After they just paid themselves for my rental without notice once again and without authorization! Upon return I was charged an additional $662 for a grand total of $2,277. for a 45 day rental pickup truck advertised at 19.95 a day. Meagan did not want to hear anything I had to say & rushed me through the final transaction of robbing me for yet MORE money with an estimate that was confusing and unclear as to the breakdown of what they were charging me for! She then fled out the door leaving me standing at the counter trying to make sense of the charges so she could go through the truck that I had returned washed & interior detailed. Worse experience I've EVER had with a business!!!

JUAN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Marlena W.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott E.
Évaluation :

Le client n'a pas laissé de commentaire.

Shawn S.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert T.
Évaluation :

Great employee, got there about 15 min after close, employee was there and still took care of my check in. Super nice after long moving day, this location has always had great cusomer service

Joyce R.
Évaluation :

Le client n'a pas laissé de commentaire.

Susan M.
Évaluation :

Was very unhappy with the booking process on the phone. Spent more then once on phone with customer service getting the booking correct and the pricing. Spent more then 2 hours. Return was for Thursday, no one told be return before a certain time. Returned at noon and was charged an additional $81.00. Was furious! Had I known I would have returned on Wednesday. Very upset about the additional charge.

William C.
Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS CHARLES C.
Évaluation :

Le client n'a pas laissé de commentaire.

Leonard P.
Évaluation :

Accessibility in and out is a bit difficult due to heavy traffic on Auburn Way. If you're pulling a trailer you have to find an intersection wide enough to make a u-turn to go east on Auburn Way.

Manuel B.
Évaluation :

Very friendly and knowledgeable people. Thanks for facilitate our home needs.

JOHN W.
Évaluation :

Absolutely nothing

Marlena T.
Évaluation :

I tried to rent a truck online, I put in all info, including email address, eventually it wouldn't continue because it showed a very old email address and not the one I had put in.

Timothy T.
Évaluation :

Le client n'a pas laissé de commentaire.

FRANCES S.
Évaluation :

Le client n'a pas laissé de commentaire.

RUSSELL C.
Évaluation :

Great job by the staff and good customer service

Keith M.
Évaluation :

Le client n'a pas laissé de commentaire.

Cindy L.
Évaluation :

Le client n'a pas laissé de commentaire.

Tessa K.
Évaluation :

Le client n'a pas laissé de commentaire.

Milisa S.
Évaluation :

Good job! Thanks!

Richard E.
Évaluation :

Nothing but great service with Michael

Frank R.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael W.
Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS HENRY M.
Évaluation :

Great service at this site. It was a quick in and a quick out. Friendly staff all around.

Terry W.
Évaluation :

You have never let me down! Always helpful, wonderful customer service! Will definitely use you again

Erwin S.
Évaluation :

Le client n'a pas laissé de commentaire.

Valerie W.
Évaluation :

Le client n'a pas laissé de commentaire.

noelle h. | Premières impressions |
Évaluation :

The staff were super friendly and extremely attentive. I got what I needed quickly and without any problems.

Neal L. | Premières impressions |
Évaluation :

The staff was great, the facility was clean, the unit was incredibly remote, on the fifth floor!

Jeremy S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

BRETT W. | Expérience générale |
Évaluation :

Thank you

James H. | Expérience générale |
Évaluation :

Double charged for a lock and insurance. When asked if I paid with cash and I said yes the girl told me they didn't show a payment. How did I get my unit then? Dont ask if you're gonna call me a liar.

James H. | Premières impressions |
Évaluation :

I was charged twice for my lock and insurance, paying in cash both times. I tried to resolve in person and questioned their actions in the double charge..."no receipt: too bad."?

Diane P. | Premières impressions |
Évaluation :

I was unable to pick up cargo van on time but the gal I spoke to on 800 number mentioned you sometimes have helpers or maybe can get in touch with people who would like extra money. Is that true?

Angela H. | Premières impressions |
Évaluation :

I say below average because there was not enough staff available for easy processing the second time I came in. Your staff didn't accept the fact I had an emergency - needed to find my official trans

Jerry T. | Expérience générale |
Évaluation :

Thank you

Sam M. | Premières impressions |
Évaluation :

Chris was on it he was running nonstop and trying to help everybody as quickly as he could other customers were getting irritated because he was in the middle of training someone New but he was Awesom

Jodi P. | Expérience générale |
Évaluation :

Worst thing EVER! List of negative feedback is too long for this format

Sharron C. | Premières impressions |
Évaluation :

I wasn't sure what size I needed, the manager showed me a couple of options and was able to find me a unit on the ground floor. It was awesome and my storage unit has enough room for my stuff

Jodi P. | Premières impressions |
Évaluation :

Staff unprofessional an customer service nauders. Refused to provide answers to questions and used devious tactics to add additional charges to fees. The list goes on and on. If there was a negative r

Ritchey G. | Expérience générale |
Évaluation :

Knowledgeable staff helpful,courteous,

Ruvim G. | Expérience générale |
Évaluation :

...

charlene b. | Expérience générale |
Évaluation :

My pod was brought outside for my access. I did not enter the facility. However, the front desk staff were very helpful and quick to provide assistance.

Kathryn M. | Réservation |
Évaluation :

I arrived during a rush on moving equipment. Chris was patient, friendly, and helpful with every person in line, and took care of everyone much faster than I would have expected. Excellent service!

JASON M. | Expérience générale |
Évaluation :

The only thing that could improve on. Is they had some trailers in the way making it harder to unload and load

Non reviews have been submitted for this location.

Retour
Haut de la page