Customer Reviews for U-Haul Moving & Storage of South Auburn

5 452 évaluations

917 Auburn Wy S   Auburn, WA 98002
(Auburn Way S Past Les Schwab across from Les Gove Park Limited Parking)

(253) 939-9200

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(253) 939-9200

917 Auburn Wy S
Auburn, WA 98002
(Auburn Way S Past Les Schwab across from Les Gove Park Limited Parking)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I'm good with how my rental went. No issues.

Mary K. 
Évaluation :
5

she was very fast and efficient. frankly blown away how ez it was. thank you !

DONALD H. 
Évaluation :
5

Very helpful and very nice!

LAWRENCE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDERIC G. 
Évaluation :
2

Door was busted, area looked the best it could. I guess the homeless folks around just throw garbage and destroy everything around the area. I guess it's not the stores fault.

ofa L. 
Évaluation :
5

Sunday's staff was really helpful especially the young lady who helped me. I wish I could remember her name but all in all the staff was amazing

DEION W. 
Évaluation :
5

Professional and kind. I will rent there again!

Morgan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
5

Honor your commitments Have equipment that is mechanically sound Have equipment that is safe to operate.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
5

The staff was very friendly and informative. Took care of us when we arrived to get the trailer and when we dropped it off. Great experience!!

DAVID SCOTT H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALFRED G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSICA A. 
Évaluation :
1

Cannot get through to actual store. Payments cannot get straightened out and I have been charged up to three times in one month. Information is not changed in the computer. Staff not knowledgeable or friendly

JESSICA T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry G. 
Évaluation :
4

The truck was really lacking in power - max speed going uphill was 35 mph. Other than that, the experience was great.

STEVEN F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
5

Merci.

PAUL J. 
Évaluation :
4

Be ready at checkout.

Roy P. 
Évaluation :
1

U-Haul made a big mistake took five different transactions from my money in the bank way over exceeding the amount that I owed and now I'm having trouble getting my money back not a happy customer

THERESA C. 
Évaluation :
1

Stop telling people truck is reserved and extending 1 he which they said is ok but don't tell you you will be charge for a whole day

MICHAEL P. 
Évaluation :
4

I did not appreciate a previous customer who refused to turn their truck in, thus changing my pickup and drop-off location adding another 40 miles to pick up and return a truck, I had to go completely out of my way to make my move possible, I also had to settle for a smaller truck, at 6pm at night, after I got a confirmation on line for a 25 foot truck only to be told that was "if" uhaul could find me one and I would know by 6pm the day of the move, not convient at ALL! I have always used uhail now I am rethinking my decision. I was promised 50 dollars off which did not take place, called customer service who offered me a 45 dollar gift card 36 hours ago, which still has not showed up. I need a supervisor to contact me immediately at 253-820-8177 please and I would appreciate getting what I have been promised and then some, thank you for your kind attention to this matter, I would love to keep choosing UHAUL 1ST!!

Andrea F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM BRUCE J. 
Évaluation :
4

The vehicle was clean but had some front end damage and the interior had burns in the seats and on the dash. Staff that helped was terrific!

LISA C. 
Évaluation :
5

Great staff. Everyone has been courteous, professional and helpful

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORETTA P. 
Évaluation :
3

More staff during peak hours. Online check in more user friendly.

KENNETH C. 
Évaluation :
5

100 % amazing. This is where I have used before and it's always great!

Melissa L. 
Évaluation :
5

The staff was very helpful and drop off took less than 10 minutes. It was awesome! After a stressful move drop off was so easy.

Bailey H. 
Évaluation :
5

Quick, efficient check in and check out. Previous user did not sweep trailer out, but this didn't impact the utility of the trailer.

JOSEPH F. 
Évaluation :
5

Great experience. Women at the counter had me checked in in a jiffy. When I told her I had to backtrack to return the truck at the nearest location she added 80 free miles to rental. You simply can't beat that level of customer service. Also made some adjustments to my equipment which she took care of easily. This place was simply great. 6 stars if I could.

Gerald D. 
Évaluation :
4

Great job everyone! See you next time.

BERNHARD D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles J. 
Évaluation :
4

the younger (to me) guy who helped me was great, very polite and helpful

KERRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLAND J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KEVYN C. 
Évaluation :
5

The Auburn U-Haul staff were friendly and helpful at the pick-up and delivery times. I appreciate their insights on renting the correct vehicle for the job. The truck worked well and and overall experience was great!

REX K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel T. 
Évaluation :
3

Long wait.

Kelly H. 
Évaluation :
3

Easier reservation! It was an absolute pain to find a truck due to the website only giving info on one location at a time!!

JAMIE H. 
Évaluation :
4

Surprised we almost ended up paying 300 for one day going 26 miles each way twice

David W. 
Évaluation :
4

Make sure the drop off location is not full before you send the customer out

CHRISTOPHER WILL M. 
Évaluation :
4

Great location but kind of hard to get out of there with a trailer!

RONALD G. 
Évaluation :
5

All was great thank you!

MICHAEL F. 
Évaluation :
2

The outgoing service was great!! However, the returning service was poor. I returned the truck with a quarter tank more than when I rented it. I also swept out the inside of the truck (wet broom) and the check in gal stated the inside had a smell to it. Therefore, she was going to charge me an extra 25 $. However, the driver side window did not work nor could you roll it up once it was down. No, consideration for that!? Mark

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constance G. 
Évaluation :
5

The woman that helped us was so nice and helpful!!

Jill H. 
Évaluation :
5

Meghan and her crew are awesome! I don't usually leave reviews unless the service is really bad or exceptionally good. In this case it's the latter. This is actually the second 5-star review I have given her because she and her crew continue to amaze. Not only does she have the truck and paperwork ready to go when I get there, saving me precious time, she even had the back door open Wednesday so we could quickly and easily stow our gear before embarkingâ€"which prompted this reviewâ€"and she does it all with a smile. Awesome! I stage houses for real estate listings a couple times a week and even though South Auburn isn't the closest to our warehouse, it's the store I choose to use. It's worth the extra drive if only because of all the time I save renting the truck. Go Meghan!

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOBY G. 
Évaluation :
5

Was really happy with the quick service we had with getting the truck we rented

ETHAN A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANGEL C. 
Évaluation :
4

Staff was knowledgeable, efficient and helpful. This worked out great for my needs.

GARY EDWARD V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL STEVEN F. 
Évaluation :
5

Website still needs work. Very buggy. Everyone at this location was helpful and friendly. Merci.

BRYAN M. 
Évaluation :
5

It's just too expensive.

JIMMY A. 
Évaluation :
4

Quick rental and return service. Excellent experience and value!

MAX ALLEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Federico G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
5

The employee was enthusiastic and a pleasure to do business with.

James N. 
Évaluation :
5

Is very customer service very friendly very professional

ELIZABETH S. 
Évaluation :
5

Hailey and Meghan were so kind and generous. I've been to U-haul on many occasions for truck/trailer rentals. This experience was the best. I truly appreciate them. Merci

CHRISTOPHER HANS G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ashlee S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
1

The car hauler was so rusty and beat up it was embarrassing to put my race car on I should have known better to go back second time never again never

MICHAEL JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAISY R. 
Évaluation :
5

The customer service agents were amazing!!!

JESSICA T. 
Évaluation :
5

I received outstanding service from the staff.

THERESA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATELYN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM L. 
Évaluation :
5

Made everything possible

DAVID K.  |  Expérience générale 
Évaluation :
4

The people at this location were helpful- A bit overwhelmed based on past experiences renting from this location but I attribute that to training after the pandemic. The car carrier trailer I rented was from GA- I live in WA -- In my opinion it should not have been rented. (rusted frame in places, beat up chains, tire straps were worn, it just felt unsafe. Please modify the tail light hook ups- Each time I rent from U-haul I need to buy the adapter to fit my universal multi-plug female connector on my truck. Its an added equipment cost that isn't made clear to me or explained until I was hooked me up -- ("You can't leave without it sir" --as if it was my fault), They also found my hitch ball too large to attach the trailer and tried to up-sale me on a full hitch package. Its hard to believe I'm the only one in this position- but maybe so- (I left the location and returned with my own 2" ball) I understand but it should be made clear(er) on the AP and at the desk with requirements needed as I had one at my shop but didn't think I needed it with a large car carrier/trailer. In all I spent more time than I expected on a Sunday moving a vehicle. Staff was courteous- The young men who helped me did their best. I'd retire that trailer though.

JOHN R. 
Évaluation :
5

We received above & beyond service both from the young man that helped us at pick up and the kind woman that helped us when we dropped it off! Top shelf employees & service! Merci.

Barbara R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
1

I had made a reservation in advance for a large storage unit. Confirmed it the previous day. Upon arrival they had no such reservation and could not accommodate us in any way. Thank goodness for Public Storage!

Samara T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
3

The site to upload pictures of damage and fuel in vehicle when you rent the truck, would not upload them.

Roxanne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH JAMES B. 
Évaluation :
2

Employees were not knowledgeable or polite. Tried to charge me when I already paid. Kept me there waiting until they called a manager to find out what to do. Never appalogized for the inconvenience. The first Employee couldn't find my key. Then he gave me the wrong paperwork that made it look like a was to pay almost 200 $more that I needed to.

Jason T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHRISTINA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wyman H. 
Évaluation :
5

I saved 500,00 $ dollars renting a U-haul Truck for a week in place of a rental car and the big Chevy truck rented got over 20 miles per gallon. Forget the car rental places go for a U-Haul Truck and save lots of money!

GREG O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chastity P. 
Évaluation :
5

Well done

Shannon Z. 
Évaluation :
3

Have dollies.

SCOTT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODEE S. 
Évaluation :
1

Start with when a customer makes a 1PM appointment in Tacoma 3 weeks in advance, don't call the day before and tell them you switched their appointment to 330pm in Parkland without ever consulting the customer to see if the location and time change will adversely impact their day. Also after that bullshit don't call the day of the changed appointment and say you have no technician. Don't have me drive to Parkland uhaul and pick up hitch parts without paying for them and transport them to Auburn uhaul to have them installed. 45 minutes for the Auburn location to get their system to register having the parts I just delivered so you can sell me the parts is also unacceptable. Technically by transporting uhaul property between 2 uhaul locations I'm owed some money for doing legal work for your company.

Barry G. 
Évaluation :
5

Best at every service they provide.

DAVID K.  |  Premières impressions 
Évaluation :
5

The customer service was great. Truck was clean, but old and wore out. The A/C didn't work but didn't notice until already had truck loaded with my stuff. The lady that helped me turn in truck was very helpful and even gave me a partial credit. Even though I wasn't expecting it, That is the kinda service you wish for but don't expect. Merci

JIMMY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
3

the inside windows on the truck we rented were so dirty we could hardly see out of the window when the sun came up.

Walter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA S. 
Évaluation :
5

Fast & easy pick-up and drop-off. Friendly, helpful staff.

Linda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackson G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G. 
Évaluation :
5

The process when very smoothly during pick up and return and both of the employees I dealt were very friendly and professional...It was a good experience..

Maryann H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rhett H.  |  Expérience générale 
Évaluation :
1

Nightmare experience from the beginning and sure that our experience will continue to be horrible. Failure of promises and lack of customer service from a company that has a monopoly on a market. Have dealt with U-Haul and horrible service although when I can't think it can't get worse, I am surprised how bad it gets. I will continue to take my other business elsewhere or do without.

Daniel W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiny R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martha a.  |  Premières impressions 
Évaluation :
5

Staff was exceptionally helpful. They made the difficulty of moving much more tolerable. We'll done.

DONALD K.  |  Premières impressions 
Évaluation :
2

I am pleased overall with U-Haul. But I was originally reserved a storage room at the auburn location. Much to my dismay, they do not have a fright elevator for the upper level which made it impossible for me to use it. This should be communicated clearly before reservations are made. This made the move in more stressful and time consuming as I had to go to another location for services.

Shianne J.  |  Online Move In 
Évaluation :
5

Was particularly impressed with the young woman who worked there (tinted hair). She was very helpful, motivated, and good with the other employess as well as the customer. You should promote her to General Manager. She does it all ... and runs the place. Jim C

James C.  |  Expérience générale 
Évaluation :
3

The staff was great, the facility was clean, the unit was incredibly remote, on the fifth floor!

Neal L.  |  Premières impressions 
Évaluation :
5

I was unable to pick up cargo van on time but the gal I spoke to on 800 number mentioned you sometimes have helpers or maybe can get in touch with people who would like extra money. Is that true?

Diane P.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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