Customer Reviews for U-Haul Moving & Storage of South Auburn

Évaluation :

3

Rented a 26' box truck. Was told "its nearly empty, so return it 1/4 full and we will give you a fuel credit refund". Took it to the gas station to fuel up. Gauge actually was on EMPTY so it put in what I though I'd need for the local move plus 1/4 tank, since it was on Empty and I didn't want to run out of gas; almost 25 gallons ($100+). Gauge STILL read empty! Broken, not Empty. Truck ABS system light also went on several times that day and stayed on for miles and muffler is blown out. Loud rattletrap, poorly maintained vehicle. Kept my gas receipt. Only drive about 75 miles total. Asked manager for fuel adjustment and told them of mutiple mechanical issues. I figure, at 10 miles per gallon, I only used 7-8 gallons but put in 25 gallons. 17 gallons left in the tank at over $5 per gallon is over $85 I paid for but didn't need. Was told the best they could do was "split the gas cost" with me so I got a little over $60. I fell like I should have been credited another $25 to get up to $85. Was told "against UHaul policy". I guess its now my policy to rent from Ryder or someone else next time. Poorly maintained equipment and apparently the managers inability to make it right. I won't be back.

Évaluation :

4

The lack of key return box was very inconvenient. It was difficult to arrange for someone else to deliver the key since I was at work.

Évaluation :

5

Ordered two dollys but only got one, otherwise perfect!!

Évaluation :

5

Megan and her team were awesome!

Évaluation :

5

Everyone at this location did a wonderful job I was in and out in no time very happy about my experience at this location

Évaluation :

4

I own a 2018 GMC 3500 pickup with a factory installed heavy duty trailer hitch. Arriving at the uhaul dealer and attempting to connect the trailer, the s-clips attached to the trailer safety chains were too small to fit into the trailer hitch holes. I had to then locate a hardware store to purchase D-rings so that the safety chains could be attached. This delayed me over an hour. I would have thought renting a trailer from U-Haul that there trailer connections would fit a standard OEM trailer hitch from GMC without me having to find and purchase attachments to make it work.

Évaluation :

5

Very clean truck and super friendly employees

Évaluation :

5

A little better instructions on how to tie a car down on the trailer would have been good. I got it done from the instrutions on the fenders of the trailer, but since only one fender lowers and the instructions are on the other one. it took me a while to figure out how to get out of the car.

Évaluation :

3

it was a quick and easy return

Évaluation :

3

I don't think this is location specific but I was promised by a rep from the toll free uhual number that I would get a 20 foot truck and then when I picked up there were no 20 foot trucks so they downgraded me to a 15 foot truck. 5 feet doesn't sound like a big deal but when it's a one way trip it's very difficult to make up that space. All of my stuff didn't fit and I had to make other arrangements that were not easy to do. I am very disappointed with this experience because the rep on the phone told me there were trucks of that size available. I will not use uhaul again and I caution anyone who is renting a one way trip.

Évaluation :

2

First person that helped us with rental, was lovely and friendly to both my wife and I. The person who my wife returned the rental to wa giving her a hard time making excuses as to why we would be getting charged extra until my wife showed proof of them being in the wrong. Honestly feel they weren't expecting my wife to know how rentals worked

Évaluation :

4

When I call 800 # to book it .. they gave me Bonney Lake/ then the Bonney Lake called me next day to say I could Not pick there the time I needed. I called back ( more of my time) booked me in Auburn .. but did not take off the 10 + miles I had to drive each way to get truck & return truck . Please fix this . Feels like with booking time & truck pick up & drop off time was 2 + days of mine. My time is $

Évaluation :

5

I think that everything is very good, the times that I have used a vehicle, everything is always excellent.

Évaluation :

3

the return was quick and easy i got my deposit back with no trouble

Évaluation :

4

We arrived at 7:02, door was open, personnel available, would not check in truck because it was after hours. BY TWO MINUTES.

Évaluation :

5

Absolutely nothing! The staff was pleasant, attentive and willing to answer any question with a GREAT attitude! So refreshing these days!

Évaluation :

5

Happy to get 15,5 mpg in a 10' box truck on 140 mi. trip along I-5 thru Seattle(light night traffic) The "Fuel mileage monitor" was accurately helpful. Truck was Packed Full of usual household crap.

Évaluation :

5

Really would be convenient to find a way to open up the 24 hour drop off. Rushing in that traffic in addition to the limited points of access when maneuvering a large truck tales up much needed time.

Évaluation :

5

Great customer service! Trailers in good condition. Would definitely use this location again.

Évaluation :

4

The brakes were squeaky. We were told that we could have the unit another day but in the end it was just over night. Miscommunication. Will clarify next time.

Évaluation :

2

Check Engine light was on when I picked it up due to someone siphoning gas from the tank. Also truck brakes were terrible and the right rear wheel was leaking brake fluid in my driveway. Truck should have never been rented to me due to bad brakes.

Évaluation :

5

I was a customer for well over 5 years and went through a few managers in that time. If I ever had a problem they always helped to the fullest and Megan was a life saver at times and always understanding I will miss being a customer if I ever need storage again it will be at uhaul

Évaluation :

5

Have a functioning key drop box to accommodate after hours drop off.

Évaluation :

5

Polite and helpful counter service! Thank you!

Évaluation :

5

Not clean a lot of dust, need to be wash. Customer service reps is excellent.

Évaluation :

5

The whole process was easy and the return was very easy

Évaluation :

5

Your doing fine.

Évaluation :

5

Anistasia was awesome! The entire team at this location ricks!

Évaluation :

5

Excellent customer service!!!

Évaluation :

4

Better training / quality control on attaching towing equipment. We were fortunate there was no damage to my vehicle and that the second uhual employee wasn't injured when helping us with the auto transport after the first had left without properly attaching the equipment.

Évaluation :

1

The truck smelled like weed and the advertisement is false fake !!!! How tf do I end up paying fckin 127 for only one day Fckin ridiculous

Évaluation :

5

The team were great communicators throughout

Évaluation :

5

Everything was easy and quick.

Évaluation :

3

Uhaul changed my pick up/drop off location, so I'm not leaving a review as this was not the one I agreed to drop off the truck in my initial reservation. Staff was friendly

Évaluation :

4

The location was great. Dealing with

Évaluation :

4

Excellent service from the team working today. You guys are lucky to have employees like this. Very shocked your credit card readers dont work. Thats a joke.

Évaluation :

5

Always treated w/ smiles & professional attention by all staff. Equipment & additional services are easy to find & use.

Évaluation :

5

Very helpful, friendly and efficient. Equipment worked well.

Évaluation :

5

None. Service was totally awesome. Staff was helpful and super friendly.

Évaluation :

5

Well the back door could be easier to open on trailer

Évaluation :

1

you rented me a truck with a gas gauge that didn't work. since i didn't notice until the truck was partially loaded i put an extra $40 worth of gas into the tank to make sure i could reach my destination (Lacey) and assumed u-haul would do the right thing and reimburse me for the gas. all i got were excuses why i couldn't get paid back. i'll never use u-haul again!

Évaluation :

4

You all could do a better job of explaining to people how to rent it online so they're not paying for more than what they need

Évaluation :

4

The ladies who checked me out then back in again were very good, excellent customer service.

Évaluation :

5

Great place. Awesome people.

Évaluation :

1

Be better

Évaluation :

5

If not for all the staff I would've been in serious trouble. They were very helpful and went beyond their duties to lend a hand.

Évaluation :

5

Friendly helpful staff

Évaluation :

1

Ensure when attendants are hooking up trailers they double check ball hitch lock is tightened down. Trailer came loose from ball hitch and almost resulted in loosing trailer .

Évaluation :

5

Nothing I was very happy with the customer service

Évaluation :

5

Fantastic experience tenant was kind and courteous. He disconnected trailer and and made sure to ask if inhale any questions .

Évaluation :

3

Multiple issues with the van I rented

Évaluation :

3

The rental was about $30 more than quoted. I cleaned the vehicle, filled up the gas as well. I have yet to get a final bill.

Évaluation :

5

The customer service was excellent but, they need more tools and authority to be able to fix the mistakes made by other Uhaul locations.

Évaluation :

3

There was an excessive amount of dog hair in the van I rented. Shows it wasn't cleaned out in between rentals. Or at least not properly.

Évaluation :

5

Meaghan was great at pick up and drop off. She was pleasant and friendly at pick up and drop off. She had already pulled the rented trailer out for me before I arrived. She then noticed something had not been repaired so parked that trailer and pulled another one out, hitched it up, attached safety chains twisting them before attaching so they wouldn't drag, and checked that all lights worked properly. I was impressed. She is a valuable asset to those around her and to Uhaul!!!

Évaluation :

5

None, everything went well.

Évaluation :

5

Wonderful people help us really well . Thank you

Évaluation :

4

Everything was good the only problem is the truck have some problem in the transmission shifting at the moment to return to parking. Thanks other than that nice experience.

Évaluation :

5

I wish I could remember his name. The gentleman that helped me at the store was professional, helpful, informative. He was great. If I had a new business I would hire him

Évaluation :

3

I rented the storage & only had it for 1 week. It wasn't big enough, none were available at this facility, so I had to go somewhere else. I thought I would get prorated for the month, but did not.

Évaluation :

3

Staff was nice except one lady. When she would call she would have a very rude tone and sound like someone that didn't appreciate the customer. The other two are nice.

Évaluation :

1

Cannot get through to actual store. Payments cannot get straightened out and I have been charged up to three times in one month. Information is not changed in the computer. Staff not knowledgeable or friendly

Évaluation :

5

Made everything possible

Évaluation :

5

Best at every service they provide.

Évaluation :

1

Nightmare experience from the beginning and sure that our experience will continue to be horrible. Failure of promises and lack of customer service from a company that has a monopoly on a market. Have dealt with U-Haul and horrible service although when I can't think it can't get worse, I am surprised how bad it gets. I will continue to take my other business elsewhere or do without.

Évaluation :

5

Staff was exceptionally helpful. They made the difficulty of moving much more tolerable. We'll done.

Évaluation :

2

I am pleased overall with U-Haul. But I was originally reserved a storage room at the auburn location. Much to my dismay, they do not have a fright elevator for the upper level which made it impossible for me to use it. This should be communicated clearly before reservations are made. This made the move in more stressful and time consuming as I had to go to another location for services.

Évaluation :

5

Was particularly impressed with the young woman who worked there (tinted hair). She was very helpful, motivated, and good with the other employess as well as the customer. You should promote her to General Manager. She does it all ... and runs the place. Jim C

Évaluation :

5

The South Auburn Way UHaul has been my go-to for all my moving needs for many years. The staff are always friendly and extremely helpful. I trust them. This move was the most peculiar one I've ever experienced in my life. Pandemic issues trying to get moving help and the fact I moved 25 miles away as well as onset of a personal disability. The use of a one month storage unit was a genuine life saver. It was clean and safe and perfect for my temporary need. I have recommended this business so many times and will continue to do so. In about a year or so when I plan to move back to Auburn, I will return. The only thing I found challenging is the company's new procedure for ALL calls to go through an off site call center. I understand the reasons and help to the individual stores. For the customers, however, needing to talk to the site staff, its a real pain.

Évaluation :

1

I rent truck 20' before 2 days when I want because when I go to their 12 o'clock I reserved the truck before 2 days they say the truck is not available because have problem would the tire mud I already I'm pick up one person to given our work After that I be late about to hour they give me another truck 24' Federal Way not Auburn Then II lose a lot time and money because they not note notice to me before I go there they know have a truck

Évaluation :

5

The staff were super friendly and extremely attentive. I got what I needed quickly and without any problems.

Évaluation :

3

The staff was great, the facility was clean, the unit was incredibly remote, on the fifth floor!

Évaluation :

5

Merci

Évaluation :

1

Double charged for a lock and insurance. When asked if I paid with cash and I said yes the girl told me they didn't show a payment. How did I get my unit then? Dont ask if you're gonna call me a liar.

Évaluation :

1

I was charged twice for my lock and insurance, paying in cash both times. I tried to resolve in person and questioned their actions in the double charge..."no receipt: too bad."?

Évaluation :

5

I was unable to pick up cargo van on time but the gal I spoke to on 800 number mentioned you sometimes have helpers or maybe can get in touch with people who would like extra money. Is that true?

Évaluation :

2

I say below average because there was not enough staff available for easy processing the second time I came in. Your staff didn't accept the fact I had an emergency - needed to find my official trans

Évaluation :

5

Merci

Évaluation :

5

Chris was on it he was running nonstop and trying to help everybody as quickly as he could other customers were getting irritated because he was in the middle of training someone New but he was Awesom

Évaluation :

1

Worst thing EVER! List of negative feedback is too long for this format

Évaluation :

5

I wasn't sure what size I needed, the manager showed me a couple of options and was able to find me a unit on the ground floor. It was awesome and my storage unit has enough room for my stuff

Évaluation :

1

Staff unprofessional an customer service nauders. Refused to provide answers to questions and used devious tactics to add additional charges to fees. The list goes on and on. If there was a negative r

Évaluation :

4

Knowledgeable staff helpful,courteous,

Évaluation :

3

...

Évaluation :

4

My pod was brought outside for my access. I did not enter the facility. However, the front desk staff were very helpful and quick to provide assistance.

Évaluation :

5

I arrived during a rush on moving equipment. Chris was patient, friendly, and helpful with every person in line, and took care of everyone much faster than I would have expected. Excellent service!