Customer Reviews for U-Haul Moving & Storage of South Auburn

5 521 évaluations

917 Auburn Wy S   Auburn, WA 98002
(Auburn Way S Past Les Schwab across from Les Gove Park Limited Parking)

(253) 939-9200

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(253) 939-9200

917 Auburn Wy S
Auburn, WA 98002
(Auburn Way S Past Les Schwab across from Les Gove Park Limited Parking)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I wish I could remember his name. The gentleman that helped me at the store was professional, helpful, informative. He was great. If I had a new business I would hire him

SHANNON C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON G T. 
Évaluation :
5

Maintenance on breaks is what told the uhaul guy Otherwise is was all good

RUDY S. 
Évaluation :
5

Employees were very friendly. Service was great!

SUSAN LYNN H. 
Évaluation :
5

Nothing to improve staff was awesome I would recommend to anyone one of my friends 😊

JAVIER M. 
Évaluation :
3

Truck was given to me on 1/8 tank of gas. I had to make an immediate pickup so no time for gas stop. Tank should be full upon pickup. I ended up giving back about 10 extra gallons but was only reimbursed for three. This is complete BS. Second, nobody checked the truck. The exhaust manifold was separated so truck was extremely loud and blew carbon monoxide in the cab. I had to use roadside assistance. The delay cost me the day and inconvenienced the group of people I had helping me. I will not use or recommend uhaul in the future.

MICHAEL H. 
Évaluation :
5

Great, knowledgeable and friendly staff! Service was fast and efficient!

MICHAEL K. 
Évaluation :
5

great service the gentleman was kind and courteous great customer service

aureliano M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon A. 
Évaluation :
3

Stop scamming people for prices. I used a uhaul for less than my time and miles AND filled up the tank and you still charged me 102$. Unacceptable 🥴🥴🥴

Trinity Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACKIE L. 
Évaluation :
4

All the employees were very helpful and made sure i was on my way as quickly as possible.

SCOTT M. 
Évaluation :
5

This facility was on point! I was in and out in less than 5 minutes and had a beautifully washed and gassed up truck to use for all my needs. I will definitely be back if I need another truck, thank you so much Auburn U-Haul!

MICHAEL H. 
Évaluation :
5

The counter person was excellent, and the check in person was perfect. Thanks

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES G. 
Évaluation :
3

Merci.

VITALIY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT W. 
Évaluation :
5

The young lady that checked the truck in was very personable. The truck was returned with the same amount of fuel. The only complaint is the parking lot was a solid sheet of ice. It should of been plowed

Jay C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD A. 
Évaluation :
5

If it ain't broke,don't fix it.

LOWELL ANDREW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOUNG-HA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valasi G.  |  Expérience générale 
Évaluation :
5

Not much to say. They (the crew) where on top of their game, friendly had equipment ready, quick easy and made sure I understood paper work instructions, and numbers to call for emergency or questions. Outstanding group.

AARON B. 
Évaluation :
5

Lower mileage fees, lower fees altogether. Make sure Megan has an extra Christmas present and a raise

MORGAN FRANCIS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon K. 
Évaluation :
5

Fastest rental pickup I've ever had. Must have been 10 minutes tops. Drop off just as quick. Nice to see. Great customer service is hard to come by and had both people (pickup and drop off) were top notch.

DARREN JAY Y. 
Évaluation :
5

S.O.

CHANCE G. 
Évaluation :
3

Awesome customer service

NICHOLAS B. 
Évaluation :
3

Let me know about the $20 afterhours fee. Nobody said anything about being charged that if we dropped truck off after 5.

ANDREW W. 
Évaluation :
5

The return was quick and friendly. Took 5 minutes max

AMY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLEEN Z. 
Évaluation :
4

Nice and friendly staff.

Bruce R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLLE S. 
Évaluation :
5

I left an item in a 10ft box truck and the off site worker who answered my call was extremely helpful and polite. She also acted quickly to make sure my needs were met. The Auburn site called me as soon as they found my lost item and assured me that it would be there when I returned.

MAXIMILIANO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISIDRA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGINA T. 
Évaluation :
3

The truck smelled like the ash tray of a run-down motel, (with a hint of mint). Gross.

IAN S. 
Évaluation :
5

As far as I am concerned this place was great. The staff were very professional and courteous.

CATRINA SUZANNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
3

I rented the storage & only had it for 1 week. It wasn't big enough, none were available at this facility, so I had to go somewhere else. I thought I would get prorated for the month, but did not.

Eve E.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
1

Driver door lock was unusable and the cab still had French fries in it from previous driver.

KALEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY SHERYL S. 
Évaluation :
3

Staff was nice except one lady. When she would call she would have a very rude tone and sound like someone that didn't appreciate the customer. The other two are nice.

Carl E.  |  Expérience générale 
Évaluation :
1

Not a good experience. Still don't understand why we have to pay to fill the tank when we already paid the amount of gas before using the truck. I personally think this whole thing is a rip off and on how you guys charge. The truck it self worth $30 and the total ended up $185 when we should've just paid the truck itself and for my self to pay the gas.. I just feel like it's a rip off.

KIMBERLY K. 
Évaluation :
5

Excellent customer service, fast and friendly.

JENNIFER O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

david L. 
Évaluation :
5

This location was hell in the past. The customer service I received today shows a HUGE turn around! Good job!

Amy Jo H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel P. 
Évaluation :
5

The seal under the moms attic leaked quite a lot and everything loaded on the ground was wet. This caused all my boxes to need to be carried by two people doubling the amount of time to unload the truck. So far I have not found any significant damage but I also have not unpacked everything.

Brad S. 
Évaluation :
5

I have had great experiences with this U-haul office. The people there are always very helpful, competent, and friendly. Merci.

PAUL G. 
Évaluation :
5

Keep up the great work. Was greeted and taken care of promptly - back on the road expeditiously. Ditto for my return right at closing time. Merci.

WARREN WHITE T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROGER B. 
Évaluation :
4

Great customer service from hailey

ERIC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD GARRETT S. 
Évaluation :
1

You guys took money out of my account then took more money after my payments was posted. I need my money back

LUANA F. 
Évaluation :
5

Great service! No surprises.

BUD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO M. 
Évaluation :
5

I always use this location

MEGAN K. 
Évaluation :
3

Be forthcoming about $20 after hours fee if cell phone app is not used to return. Air out rentals if they have strong unpleasant odors.

Daniel K. 
Évaluation :
5

Friendly service and very accommodating.

Nina P. 
Évaluation :
5

I'm good with how my rental went. No issues.

Mary K. 
Évaluation :
5

she was very fast and efficient. frankly blown away how ez it was. thank you !

DONALD H. 
Évaluation :
5

Very helpful and very nice!

LAWRENCE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDERIC G. 
Évaluation :
2

Door was busted, area looked the best it could. I guess the homeless folks around just throw garbage and destroy everything around the area. I guess it's not the stores fault.

ofa L. 
Évaluation :
5

Sunday's staff was really helpful especially the young lady who helped me. I wish I could remember her name but all in all the staff was amazing

DEION W. 
Évaluation :
5

Professional and kind. I will rent there again!

Morgan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
5

Honor your commitments Have equipment that is mechanically sound Have equipment that is safe to operate.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
5

The staff was very friendly and informative. Took care of us when we arrived to get the trailer and when we dropped it off. Great experience!!

DAVID SCOTT H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALFRED G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSICA A. 
Évaluation :
1

Cannot get through to actual store. Payments cannot get straightened out and I have been charged up to three times in one month. Information is not changed in the computer. Staff not knowledgeable or friendly

JESSICA T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry G. 
Évaluation :
4

The truck was really lacking in power - max speed going uphill was 35 mph. Other than that, the experience was great.

STEVEN F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
5

Merci.

PAUL J. 
Évaluation :
4

Be ready at checkout.

Roy P. 
Évaluation :
1

U-Haul made a big mistake took five different transactions from my money in the bank way over exceeding the amount that I owed and now I'm having trouble getting my money back not a happy customer

THERESA C. 
Évaluation :
1

Stop telling people truck is reserved and extending 1 he which they said is ok but don't tell you you will be charge for a whole day

MICHAEL P. 
Évaluation :
4

I did not appreciate a previous customer who refused to turn their truck in, thus changing my pickup and drop-off location adding another 40 miles to pick up and return a truck, I had to go completely out of my way to make my move possible, I also had to settle for a smaller truck, at 6pm at night, after I got a confirmation on line for a 25 foot truck only to be told that was "if" uhaul could find me one and I would know by 6pm the day of the move, not convient at ALL! I have always used uhail now I am rethinking my decision. I was promised 50 dollars off which did not take place, called customer service who offered me a 45 dollar gift card 36 hours ago, which still has not showed up. I need a supervisor to contact me immediately at 253-820-8177 please and I would appreciate getting what I have been promised and then some, thank you for your kind attention to this matter, I would love to keep choosing UHAUL 1ST!!

Andrea F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM BRUCE J. 
Évaluation :
4

The vehicle was clean but had some front end damage and the interior had burns in the seats and on the dash. Staff that helped was terrific!

LISA C. 
Évaluation :
5

Great staff. Everyone has been courteous, professional and helpful

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORETTA P. 
Évaluation :
3

More staff during peak hours. Online check in more user friendly.

KENNETH C. 
Évaluation :
5

100 % amazing. This is where I have used before and it's always great!

Melissa L. 
Évaluation :
5

The staff was very helpful and drop off took less than 10 minutes. It was awesome! After a stressful move drop off was so easy.

Bailey H. 
Évaluation :
5

Quick, efficient check in and check out. Previous user did not sweep trailer out, but this didn't impact the utility of the trailer.

JOSEPH F. 
Évaluation :
5

Great experience. Women at the counter had me checked in in a jiffy. When I told her I had to backtrack to return the truck at the nearest location she added 80 free miles to rental. You simply can't beat that level of customer service. Also made some adjustments to my equipment which she took care of easily. This place was simply great. 6 stars if I could.

Gerald D. 
Évaluation :
4

Great job everyone! See you next time.

BERNHARD D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martha a.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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