Customer Reviews for U-Haul Moving & Storage of South Auburn

5363 évaluations

917 Auburn Wy S   Auburn, WA 98002
(Auburn Way S Past Les Schwab across from Les Gove Park Limited Parking)

(253) 939-9200

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(253) 939-9200

917 Auburn Wy S
Auburn, WA 98002
(Auburn Way S Past Les Schwab across from Les Gove Park Limited Parking)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I saved 500,00 $ dollars renting a U-haul Truck for a week in place of a rental car and the big Chevy truck rented got over 20 miles per gallon. Forget the car rental places go for a U-Haul Truck and save lots of money!

GREG O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chastity P. 
Évaluation :
5

Well done

Shannon Z. 
Évaluation :
3

Have dollies.

SCOTT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODEE S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Barry G. 
Évaluation :
5

Best at every service they provide.

DAVID K.  |  Premières impressions 
Évaluation :
5

The customer service was great. Truck was clean, but old and wore out. The A/C didn't work but didn't notice until already had truck loaded with my stuff. The lady that helped me turn in truck was very helpful and even gave me a partial credit. Even though I wasn't expecting it, That is the kinda service you wish for but don't expect. Merci

JIMMY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
3

the inside windows on the truck we rented were so dirty we could hardly see out of the window when the sun came up.

Walter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA S. 
Évaluation :
5

Fast & easy pick-up and drop-off. Friendly, helpful staff.

Linda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackson G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G. 
Évaluation :
5

The process when very smoothly during pick up and return and both of the employees I dealt were very friendly and professional...It was a good experience..

Maryann H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra D. 
Évaluation :
5

Everything was flawless!

WILLIAM FRANK W. 
Évaluation :
5

Angela was especially helpful and much appreciated!!

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

The staff were great. They were polite and personable and was the best experience I have had at a U-Haul, and I have rented many many times. They should be commended and get a raise.

Ross A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACOB C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD T. 
Évaluation :
5

We drive a ways just to go to this location. They are always very professional and have equipment available.

Kevin M. 
Évaluation :
4

Very good professional customer service.

Bruce H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickard W. 
Évaluation :
5

Can't think of a thing. Customer service was outstanding!

KEVIN F. 
Évaluation :
5

The customer service was great!! The truck was spotless and in new condition. I definitely will use them every time.

TONIA S. 
Évaluation :
5

I dont really have anything to say.

Kathrin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodora K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carla T. 
Évaluation :
5

Nothing I can think of to improve

CARLO L. 
Évaluation :
1

Get rid of the woman manager. She did not give my brother the correct paperwork showing the actual charges when he returned the van and paid. I drove back to get the correct paperwork reflecting the actual charges; she was very snotty and seemed angry. She seems dis-honest as she was angry at me for insisting that we be given the correct final paperwork that showed the actual charges as less than half of the estiment paper that she had originally sent with us after our final payment. Will not go there again as long as she works there.

Richard S. 
Évaluation :
4

Truck was not cleaned before I used it. EZ load ramp was broken and unusable.

Jaedon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSALYN S. 
Évaluation :
5

Everyone from check out to check in was fantastic. The agent was super very professional on pickup and at drop off both the agents were so good I think I spent maybe 5 min total and was done and out the door. Thank you so much

JASON R. 
Évaluation :
1

Worst experience I've ever had in my life!!!!

MICHAEL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rhett H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth T. 
Évaluation :
5

Nothing. The service was great.

MICHAEL P. 
Évaluation :
5

Both ladies that helped me were fantastic! They had the best attitude and personality I have ever seen in many years.

Kasey M. 
Évaluation :
5

The location, and personnel are great. The truck was pretty beat up, and required many photos, as the truck condition was poorly represented on the condition form. I also find it completely absurd that they can't print the condition report off, so that the renter can have a physical copy, proving the per-condition issues of the rental. I'm supposed to just go on 'Good-faith' that my photos and notations are going to be honored in the event of a claim? That's pretty shady, and unacceptable.

Colt B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN ROBERT V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTUR B. 
Évaluation :
5

Make sure the truck is full of fuel. I received it literally on EMPTY.

DAVID W. 
Évaluation :
5

Great service, would highly recommend 👌

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY C. 
Évaluation :
5

I forget her name (which is bad I know) but she was amazing. She got me exactly what I needed and very kind and courteous through the whole process

JERALD P. 
Évaluation :
1

Nightmare experience from the beginning and sure that our experience will continue to be horrible. Failure of promises and lack of customer service from a company that has a monopoly on a market. Have dealt with U-Haul and horrible service although when I can't think it can't get worse, I am surprised how bad it gets. I will continue to take my other business elsewhere or do without.

Daniel W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANKLIN S. 
Évaluation :
5

great services

SANDRA S. 
Évaluation :
5

Accommodating. Friendly. Professional

RAMONDO A. 
Évaluation :
1

I was charged a after hour charge when I returned the trailer at 0730 06/20. There was no drop box to leave my paperwork, but I did do the online return.

Jacqueline S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
4

I appreciated on-line sigh in. This facility was a little understaffed when we returned the trailer.

Kenneth T. 
Évaluation :
4

Rented a pickup truck to pull a small utility trailer. Truck wiring to trailer was not working so I didn't have any turn signals and brake lights! Did not have the trailer when I picked i up the truck, so I couldn't test to make sure they were in working condition. Very disappointed and unsafe! Did advise staff when I returned it. Hoping that they will resolve!

ken H. 
Évaluation :
5

I cannot think of a better experience

CARLO L. 
Évaluation :
3

I was supposed to get 12 furniture pads, but they didn't remember I had ordered any until I was leaving. They only gave me 6. This caused a little bit of trouble when I was returning the trailer.

Elizabeth W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE W. R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiny R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH LEE R. 
Évaluation :
5

App & Online check-in needs help.

Joshua S. 
Évaluation :
5

All the staff was helpful.

KEVIN LEE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY L. 
Évaluation :
5

Megan had outstanding customer service. Very professional experience

SCOTT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reno M. 
Évaluation :
5

Also, staff was very friendly, which is not the case at every U'Haul location.

Joe B. 
Évaluation :
5

I have been renting Uhaul trucks regularly around the Seattle-Tacoma area for several years now but have posted very few reviews. I feel I must make an exception here for the manager at South Auburn. Megan is truly exceptional! Apparently she notices me driving in because by the time I step in to the office she already has my paperwork ready and all I have to do is sign, which saves me a ton of time. Not only is she efficient and knowledgeable, she has a winning personality and always makes me feel special. I give her top marks in every area and hope I get to continue working with her for many years. Thank you for the opportunity to pay this well deserved compliment. -Paul

Paul H. 
Évaluation :
5

Not cancel reservations the day before it is to occur.

GREGG R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Thanks for making a working Saturday productive!

Carol S. 
Évaluation :
5

Lower the prices! The staff was friendly and very helpful.

KEVIN B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kaori P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHAP L. 
Évaluation :
5

Great trailer would rent here again

STEVEN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martha a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan U. 
Évaluation :
5

Everything went perfect from pick up to return. Grace Markus was very professional and made the experience effortless.

CHERYL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaiah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M. 
Évaluation :
5

Grace was very helpful and she knew I was in a big hurry so she worked very quickly to get me going quickly very friendly and helpful

VIRGINIA LOU B. 
Évaluation :
5

All good as always!

TROY ALAN M. 
Évaluation :
5

They gave me a truck but it turned out the back had not been cleaned out by the previous customer, and then insisted on providing me with another truck that was very clean. This put me at ease, so that I did not incur any fees for not cleaning a truck that was not clean to begin with. They were fast, efficient, and trustworthy. They made me aware of all the charges I would incur for my rental, too. I'd use this location again. Merci.

Daniel C. 
Évaluation :
5

Megan the branch manager were super helpful and very professional even though there were 6 customers waiting and only by herself. Excellent customer service!

Alan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISE C. 
Évaluation :
1

Wait time was long to check out a vechicle (45 minutes to get to desk) information provided by agent was inaccurate and resulted in us making schedule changes to accommodate Uhaul. After looking and failing to find a Uhaul in the location we wanted to drop the vehicle off at (there are two different stores there, neither of which the agent could find), we were told that not selecting a destination was an option and that we could call U-haul to select it later since the agent was having troubles. When we did this, the phone agents could not help us and told us there would be additional fees to drop the truck off at the location we wanted, but could not tell us what the fees were. When we went to the drop off, we were told it would be the equivalent of a one-way trip on top of our additional fee. To avoid that we needed to drive 120 miles to a different store for drop-off, which meant 3 vehicle trips of 120 miles (1 1-way and a chase car round trip). Very inconvenient and disappointed in the inaccurate information.

caitlyn W. 
Évaluation :
5

Staff was exceptionally helpful. They made the difficulty of moving much more tolerable. We'll done.

DONALD K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dawn W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

I have used this location before and the customer service was excellent. This visit was also excellent. This location isn't the closes to my home, but I specifically wanted to re-visit this location because of the great customer service. I will continue to visit this location for my rental needs in the future. Thank you, Marsha

Marsha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE M. 
Évaluation :
5

No improvement needed, the staff was fantastic, on pickup and drop off. Thank you for a great experience.

Garry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB T. 
Évaluation :
5

Extremely handy when you need equipment! Ready to go, for a very reasonable price.

Pamela G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve J. 
Évaluation :
5

it was great

SALIM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo B. 
Évaluation :
5

In and out quickly, very good experience

THOMAS JAMES B. 
Évaluation :
5

Staff is friendly and helpful

ANGELLA M M. 
Évaluation :
5

It was good

BENJAMIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA KATHLEE C. 
Évaluation :
2

I am pleased overall with U-Haul. But I was originally reserved a storage room at the auburn location. Much to my dismay, they do not have a fright elevator for the upper level which made it impossible for me to use it. This should be communicated clearly before reservations are made. This made the move in more stressful and time consuming as I had to go to another location for services.

Shianne J.  |  Online Move In 
Évaluation :
5

Was particularly impressed with the young woman who worked there (tinted hair). She was very helpful, motivated, and good with the other employess as well as the customer. You should promote her to General Manager. She does it all ... and runs the place. Jim C

James C.  |  Expérience générale 
Évaluation :
5

The South Auburn Way UHaul has been my go-to for all my moving needs for many years. The staff are always friendly and extremely helpful. I trust them. This move was the most peculiar one I've ever experienced in my life. Pandemic issues trying to get moving help and the fact I moved 25 miles away as well as onset of a personal disability. The use of a one month storage unit was a genuine life saver. It was clean and safe and perfect for my temporary need. I have recommended this business so many times and will continue to do so. In about a year or so when I plan to move back to Auburn, I will return. The only thing I found challenging is the company's new procedure for ALL calls to go through an off site call center. I understand the reasons and help to the individual stores. For the customers, however, needing to talk to the site staff, its a real pain.

SONDRA J.  |  Expérience générale 
Évaluation :
1

I rent truck 20' before 2 days when I want because when I go to their 12 o'clock I reserved the truck before 2 days they say the truck is not available because have problem would the tire mud I already I'm pick up one person to given our work After that I be late about to hour they give me another truck 24' Federal Way not Auburn Then II lose a lot time and money because they not note notice to me before I go there they know have a truck

Hayder H.  |  Expérience générale 
Évaluation :
5

The staff were super friendly and extremely attentive. I got what I needed quickly and without any problems.

noelle h.  |  Premières impressions 
Évaluation :
3

The staff was great, the facility was clean, the unit was incredibly remote, on the fifth floor!

Neal L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy S.  |  Premières impressions 
Évaluation :
5

Merci

BRETT W.  |  Expérience générale 
Évaluation :
1

Double charged for a lock and insurance. When asked if I paid with cash and I said yes the girl told me they didn't show a payment. How did I get my unit then? Dont ask if you're gonna call me a liar.

James H.  |  Expérience générale 
Évaluation :
1

I was charged twice for my lock and insurance, paying in cash both times. I tried to resolve in person and questioned their actions in the double charge..."no receipt: too bad."?

James H.  |  Premières impressions 
Évaluation :
5

I was unable to pick up cargo van on time but the gal I spoke to on 800 number mentioned you sometimes have helpers or maybe can get in touch with people who would like extra money. Is that true?

Diane P.  |  Premières impressions 
Évaluation :
5

I arrived during a rush on moving equipment. Chris was patient, friendly, and helpful with every person in line, and took care of everyone much faster than I would have expected. Excellent service!

Kathryn M.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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