Customer Reviews for U-Haul Moving & Storage of South Auburn

5232 évaluations

917 Auburn Wy S   Auburn, WA 98002
(Auburn Way S Past Les Schwab across from Les Gove Park Limited Parking)

(253) 939-9200

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(253) 939-9200

917 Auburn Wy S
Auburn, WA 98002
(Auburn Way S Past Les Schwab across from Les Gove Park Limited Parking)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Saodoeun S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Very impressed with location personnel were excellent

ERIC A. 
Évaluation :
5

Nice staff. Fast pick up and return.

Ronald F. 
Évaluation :
5

Was particularly impressed with the young woman who worked there (tinted hair). She was very helpful, motivated, and good with the other employess as well as the customer. You should promote her to General Manager. She does it all ... and runs the place. Jim C

James C.  |  Expérience générale 
Évaluation :
5

Good job

Janice L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
1

My spouse. Fixed the lights, the door and the brake did not work. We told them and they blew us off. Uhaul has screwed me over too many times. I just spent the last of my money with you.

DANIEL THOMAS G. 
Évaluation :
5

Easy, quick pick up and return process. Friendly staff. A wonderful experience on my complicated day.

Jeffrey R. 
Évaluation :
2

Inform customers that they need to inspect the trucks including the gas amount before they drive away. They lied and said there was 3/4 tank of gas and there was just over 1/2 tank. They said they sent a text for me to inspect the vehicle and I should've done that however how did they send a text to my home number? Then they said I should've taken a picture. I don't have a cell phone to do that! I went 14 miles in the truck and put 2 gallons of gas in it AND brought my receipt to prove it and they still charged me a ridiculous amount for gas I DIDNT USE!!!! NEVER GOING TO THIS LOCATION AGAIN!!!!!!

Angelica S. 
Évaluation :
5

Was able to pick up the truck on time. No issues.

CAROL A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jo M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

kay C. 
Évaluation :
1

I have a major concern with my truck rental. I had issues fueling it up from the moment i started on my road trip. the valve or shutoff valve is broken. The roadside assistance technician told me there was no fixing this in the field. Every time i had to fill up, i had to hold the gas pump at a level that would distribute 1/10 of a gallon at a time. Fillups took anywhere from 35-45 minutes EVERYTIME i filled up for 1600 miles. i spent over 4 hours filling up fuel. i talked with the manager in Auburn, wa and told them my concern and they told me that for my inconvenience, they would credit me 500$. i think this is UNACCEPTABLE. i then asked for his bosses phone number and he told me half of it and then pretended that we lost the call. (in the time i could call back to get the phone number, he had called his boss to tell him the situation and said his boss agrees. I am beyond upset with how this was handled while i was on the road, and then continued when i expressed my concerns.

Gunnar A. 
Évaluation :
5

Great service..

MICHAEL G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle D. 
Évaluation :
1

Terrible experience. Walked in to a Uhaul location and was told I have to call their 1 800 number to rent a truck for one way. I was on hold for a long time. I asked for a 10 foot but realized it was too small when I saw it after filling out paperwork. So I had to call the 1 800 number again and put on hold again for very long time. Then I was told to go to another location for a 15 foot truck. When I got there, they said they did not have a 15 foot truck. So I ended up with a 10 foot after all. Wasted 3 hours of my time.

Cheryl B. 
Évaluation :
1

Teach your employees how to approach customers with respect and not be so rude. I walked into the front desk and this lady with red hair who made me wait and didn't seem like she wanted to help at all and when she did attempt. She was rude the whole time, her attitude and tone where not nice at all and if she hates her job maybe she needs to look for another one.

MIHAD Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERHII Y. 
Évaluation :
1

Awful experience and truck didn't have keys inside and coat me time and money trying to resolve this.

BRUCE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bob S. 
Évaluation :
5

They were wonderful and accomadated me the entire time. Great company and even better localized office or branch, within that company.

DANIEL S. 
Évaluation :
1

I don't know if I went to a bad Uhaul location or if the whole company is bad. Either way I'm never coming back. Uhaul charges a fee for every tiny thing. I brought the truck back with mud in the back. Of course I was charged a fee for that. The person helping me was willing to waive the fee if I cleaned it out myself but come on! If Uhaul is such a great company why don't they clean there own vehicles? Nothing was damaged or anything it was just dirty. Is Uhaul not cleaning the vehicles during the pandemic? The customer service sucks, staff is rude. Clearly you know that your customers need your services so you don't care how they're treated. Bye Uhaul.

DAVID G. 
Évaluation :
4

We have rented from this location numerous times and this was the first time our truck was a mess. It had bird poop on the mirror, the front window was extremely dirty and hard to see out of in direct sunlight and the overall appearance of the truck was dented, scratched and all around in bad shape. It had over 160K miles on it and it looked like it.

Theodore S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
3

Only one person on staff at 7am when everybody shows up.

DANIEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
1

Check engine light on when I picked up and stayed on the whole time. Agent took the equipment I was using app to check out which required a bunch of rework for me - how can you system all this to happen?! Very poor experience.

Eric J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESIRAE T. 
Évaluation :
4

The customer service was good and I was in and out with no problems. Dropping off was easy and clean. Thanks again.

Ross D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darin E. 
Évaluation :
5

Continue the terrific attitude, professionalism, and courtesy demonstrated by the two staff members. I'll use this location again. Merci.

Lewis F. 
Évaluation :
5

Merci

KYLE A. 
Évaluation :
4

Female Uhaul employee was positive, helpful and professional.

Carl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolae A. 
Évaluation :
5

Everything worked out like clockwork. No problems with the vehicle and the staff on site were very friendly

ALLAN EDWARD B. 
Évaluation :
5

GREAT EXPERIENCE!

Troy M. 
Évaluation :
4

Make rentals cheaper, and cheaper to extend time.

STEVE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE H. 
Évaluation :
3

I don't understand why the bigger Uhaul locations don't have the self checkout service. I requested a 6:00 AM pickup and was later called to say that this location did not have that service and the earliest I could receive my truck was 7:00 AM. I would have appreciated knowing that the time I picked was not possible when making the reservation, not in the evening when it was too late to find another location.

Adam C. 
Évaluation :
1

Way too expensive and truck smelled like cigarettes

JESSICA H. 
Évaluation :
1

Our uhaul was visually clean, but smelled so foul. When we picked it up the back was open, I assume because the workers were trying to air it out. About an house into having it we opened the back to load our belongings and were hit in the face with the most horrendous smell. The entire back of the vehicle was filled with a stench I can only compare to death. I called customer service immediately about the issue, but they told me that there weren't any other uhauls available for days. Needing to be moved out by the end of the next day that wasn't going to work so we were stuck with it. We used Lysol and other air fresheners to try and get it out but no luck. Some of our furniture items smelled like the stench after we unloaded them and I had to let them air out outside before bringing them in. I'm not sure why or how a giant metal box essentially can end up smelling that bad, but wow what an unpleasant experience.

Nichole R. 
Évaluation :
5

Hire more people like the girl with the pretty eyes.

richards M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco V. 
Évaluation :
5

Excellent staff and facility!

Paul H. 
Évaluation :
5

after being sent to the wrong location miles away they finally were able to help me out , I was late for my customers delivery and was charge a lot for it .

BRAD B. 
Évaluation :
1

I've rented from many uhaul locations and I have never been told and I qoute " I am not gonna rent you this truck of you dont have it here by 10 am" two hours after I had ended up leaving the lot. Make sure yall read the fine print before even rent at this place..

ANTONIO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

The location should go over things before people leave about how to look at things like mileage. I was told I had to check it and had no idea how to do it in the vehicle. Just kept telling me it needed an oil change soon.

Kristin N. 
Évaluation :
3

uhaul web site for registration is horrible. instructions are poor, needs to be re-done from ground up

THOM M. 
Évaluation :
5

Very little can be done to improve. The gentleman that checked me out upon arrival loaned me a correct hitch, no charge. Hooked up the trailer and off I went to do the job. When I returned the gal that inspected and disconnected the trailer did so fast and efficiently the I was on my way. Awesome job!!

Jesus M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEREMY R. 
Évaluation :
5

Very helpful I came without reservation.

MARY H. 
Évaluation :
5

Great service as always. Over the past few years I've rented box trucks, trailers, and pickups. Never a problem. Keep up the great work Auburn staff.

MATT S. 
Évaluation :
5

Everything was great

HOWARD S. 
Évaluation :
5

Everything went very well - the employees were absolutely great, the appointment was easy to schedule - can't think of anything to improve on.

LINDA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR M. 
Évaluation :
5

To my was perfect

J C. 
Évaluation :
4

They didn't tell me they would run my card cause I wanted to pay in cash.speed ometer Was off they wrote 206660 and it was 206667 .they never looked at it before I left and they always have at other dealers .but I liked the girls really nice and helpful.still a 10

Karen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher A. 
Évaluation :
1

explain to the customer that you expect the truck to be spotless when you return it or there will be a 25 dollar cleaning fee

ROBERT H. 
Évaluation :
4

Very nice people

CURTIS R. 
Évaluation :
2

I was told the truck was cleaned. In reality the ramp was completely covered it dry dirt and sticks and leaves. From top to bottom it was covered it dirt and debris. Also, the floor surface in the attic portion of the truck was covered in smeared mud. It looked like someone tried to clean it but just smeared the dirt around. It was so dirty and muddy I had to clean it before I could use it.

Justin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
4

Not much

ROOSEVELT M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
1

Not screw people over and charge them a total different rate than what was said. Also, the gas tank had a false read.

TRINITY Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thanh N. 
Évaluation :
4

The service at the South Auburn location was pleasant and efficient. The only thing that keeps me from giving an Exellent rating is the fact that their was less fuel in the vehicle when I got in it, compared to how much was marked on the contract. I don't understand how people can get something like that wrong, but it really did reduce the quality of the overall experience. I travelled 29 miles and put 3 gallons of fuel in the van, but still had to worry I was going to get charged for more fuel. The customer shouldn't have to have those kinds of concerns.

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parvinder S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHERRY J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERRY J. 
Évaluation :
4

Make sure the car is serviced. Felt like it was out of alignment

GEORGE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
2

When I dropped off the truck they cleaned it before they checked me in. Also when I called to let them know I would be a couple hours late they said fine. When I got there they charged me an extra 50 $for bumping someone else's time. I should've been told that when I called.

Leslie H. 
Évaluation :
2

There MUST be a mistake with our invoice. We rented the van for 19 $/day but were charged 89 $/day. Wow! How is this possible?

OSCAR I. 
Évaluation :
4

I did not want a dolly. I told them did not want a dolly. So do thank how mad I was when I opened the back door and there in my way was a dolly. I need a 15 foot truck for one reason the width of the door and then in my way is a dolly I can't move. Or it's going to cost me something I did not want. And then when I lower the ramp if was really dirty with rocks and dirt so I had to clean the ramp. Any way that's it.

STEVEN W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Max W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara W. 
Évaluation :
5

I was able to change my reservation from a pick up truck to a cargo van with ease which in return saved me hours of work. The staff was very helpful in this matter.

Jeff N. 
Évaluation :
5

Everything from customer service to equipment was excellent.

JIMMIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

thank you much

LESLIE J. 
Évaluation :
5

The South Auburn Way UHaul has been my go-to for all my moving needs for many years. The staff are always friendly and extremely helpful. I trust them. This move was the most peculiar one I've ever experienced in my life. Pandemic issues trying to get moving help and the fact I moved 25 miles away as well as onset of a personal disability. The use of a one month storage unit was a genuine life saver. It was clean and safe and perfect for my temporary need. I have recommended this business so many times and will continue to do so. In about a year or so when I plan to move back to Auburn, I will return. The only thing I found challenging is the company's new procedure for ALL calls to go through an off site call center. I understand the reasons and help to the individual stores. For the customers, however, needing to talk to the site staff, its a real pain.

SONDRA J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAE-WOOK K. 
Évaluation :
5

Can't think of anything. Liked the fact that I could leave my vehicle there when I rented.

DYLAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMARA M W. 
Évaluation :
3

All the hidden fees need to be told upfront...

LOUIS F. 
Évaluation :
5

The people there did everything they could to help and make this a great rental. I will rent from them again. Great Job!

ANDREW LANE H. 
Évaluation :
5

The windshield inside was terrible, I drove into the sun light and almost crashed it was so filthy, I couldn't see. Besides that, it was great. Customer service was 5 star.

JOHN Z. 
Évaluation :
1

I have placed a complaint in the regional office. I want to file a formal complaint with this location based on there unprofesionalism they left messages that the equipment would be reported stolen yet charged me a second day. How s that good business I rent this equipment almost monthly. Never again

MATTHEW Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA G. 
Évaluation :
5

Outstanding start to finish. Trailer was like new. Will be back again for sure.

MARK R. 
Évaluation :
5

Based on services provided, the staff was friendly, professional and right on task.

RODNEY S. 
Évaluation :
5

Nothing. Great service and great COVID safety precautions are in place.

PATRICK F. 
Évaluation :
1

I rent truck 20' before 2 days when I want because when I go to their 12 o'clock I reserved the truck before 2 days they say the truck is not available because have problem would the tire mud I already I'm pick up one person to given our work After that I be late about to hour they give me another truck 24' Federal Way not Auburn Then II lose a lot time and money because they not note notice to me before I go there they know have a truck

Hayder H.  |  Expérience générale 
Évaluation :
5

The staff were super friendly and extremely attentive. I got what I needed quickly and without any problems.

noelle h.  |  Premières impressions 
Évaluation :
3

The staff was great, the facility was clean, the unit was incredibly remote, on the fifth floor!

Neal L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy S.  |  Premières impressions 
Évaluation :
5

Merci

BRETT W.  |  Expérience générale 
Évaluation :
1

Double charged for a lock and insurance. When asked if I paid with cash and I said yes the girl told me they didn't show a payment. How did I get my unit then? Dont ask if you're gonna call me a liar.

James H.  |  Expérience générale 
Évaluation :
1

I was charged twice for my lock and insurance, paying in cash both times. I tried to resolve in person and questioned their actions in the double charge..."no receipt: too bad."?

James H.  |  Premières impressions 
Évaluation :
5

I was unable to pick up cargo van on time but the gal I spoke to on 800 number mentioned you sometimes have helpers or maybe can get in touch with people who would like extra money. Is that true?

Diane P.  |  Premières impressions 
Évaluation :
2

I say below average because there was not enough staff available for easy processing the second time I came in. Your staff didn't accept the fact I had an emergency - needed to find my official trans

Angela H.  |  Premières impressions 
Évaluation :
5

Merci

Jerry T.  |  Expérience générale 
Évaluation :
5

Chris was on it he was running nonstop and trying to help everybody as quickly as he could other customers were getting irritated because he was in the middle of training someone New but he was Awesom

Sam M.  |  Premières impressions 
Évaluation :
1

Worst thing EVER! List of negative feedback is too long for this format

Jodi P.  |  Expérience générale 
Évaluation :
5

I wasn't sure what size I needed, the manager showed me a couple of options and was able to find me a unit on the ground floor. It was awesome and my storage unit has enough room for my stuff

Sharron C.  |  Premières impressions 
Évaluation :
1

Staff unprofessional an customer service nauders. Refused to provide answers to questions and used devious tactics to add additional charges to fees. The list goes on and on. If there was a negative r

Jodi P.  |  Premières impressions 
Évaluation :
4

Knowledgeable staff helpful,courteous,

Ritchey G.  |  Expérience générale 
Évaluation :
3

...

Ruvim G.  |  Expérience générale 
Évaluation :
4

My pod was brought outside for my access. I did not enter the facility. However, the front desk staff were very helpful and quick to provide assistance.

charlene b.  |  Expérience générale 
Évaluation :
5

I arrived during a rush on moving equipment. Chris was patient, friendly, and helpful with every person in line, and took care of everyone much faster than I would have expected. Excellent service!

Kathryn M.  |  Réservation 
Évaluation :
5

The only thing that could improve on. Is they had some trailers in the way making it harder to unload and load

JASON M.  |  Expérience générale 
Non reviews have been submitted for this location.

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