Customer Reviews for U-Haul Moving & Storage of South Auburn

5415 évaluations

917 Auburn Wy S   Auburn, WA 98002
(Auburn Way S Past Les Schwab across from Les Gove Park Limited Parking)

(253) 939-9200

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(253) 939-9200

917 Auburn Wy S
Auburn, WA 98002
(Auburn Way S Past Les Schwab across from Les Gove Park Limited Parking)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLAND J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KEVYN C. 
Évaluation :
5

The Auburn U-Haul staff were friendly and helpful at the pick-up and delivery times. I appreciate their insights on renting the correct vehicle for the job. The truck worked well and and overall experience was great!

REX K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel T. 
Évaluation :
3

Long wait.

Kelly H. 
Évaluation :
3

Easier reservation! It was an absolute pain to find a truck due to the website only giving info on one location at a time!!

JAMIE H. 
Évaluation :
4

Surprised we almost ended up paying 300 for one day going 26 miles each way twice

David W. 
Évaluation :
4

Make sure the drop off location is not full before you send the customer out

CHRISTOPHER WILL M. 
Évaluation :
4

Great location but kind of hard to get out of there with a trailer!

RONALD G. 
Évaluation :
5

All was great thank you!

MICHAEL F. 
Évaluation :
2

The outgoing service was great!! However, the returning service was poor. I returned the truck with a quarter tank more than when I rented it. I also swept out the inside of the truck (wet broom) and the check in gal stated the inside had a smell to it. Therefore, she was going to charge me an extra 25 $. However, the driver side window did not work nor could you roll it up once it was down. No, consideration for that!? Mark

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constance G. 
Évaluation :
5

The woman that helped us was so nice and helpful!!

Jill H. 
Évaluation :
5

Meghan and her crew are awesome! I don't usually leave reviews unless the service is really bad or exceptionally good. In this case it's the latter. This is actually the second 5-star review I have given her because she and her crew continue to amaze. Not only does she have the truck and paperwork ready to go when I get there, saving me precious time, she even had the back door open Wednesday so we could quickly and easily stow our gear before embarkingâ€"which prompted this reviewâ€"and she does it all with a smile. Awesome! I stage houses for real estate listings a couple times a week and even though South Auburn isn't the closest to our warehouse, it's the store I choose to use. It's worth the extra drive if only because of all the time I save renting the truck. Go Meghan!

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOBY G. 
Évaluation :
5

Was really happy with the quick service we had with getting the truck we rented

ETHAN A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANGEL C. 
Évaluation :
4

Staff was knowledgeable, efficient and helpful. This worked out great for my needs.

GARY EDWARD V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL STEVEN F. 
Évaluation :
5

Website still needs work. Very buggy. Everyone at this location was helpful and friendly. Merci.

BRYAN M. 
Évaluation :
5

It's just too expensive.

JIMMY A. 
Évaluation :
4

Quick rental and return service. Excellent experience and value!

MAX ALLEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Federico G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
5

The employee was enthusiastic and a pleasure to do business with.

James N. 
Évaluation :
5

Is very customer service very friendly very professional

ELIZABETH S. 
Évaluation :
5

Hailey and Meghan were so kind and generous. I've been to U-haul on many occasions for truck/trailer rentals. This experience was the best. I truly appreciate them. Merci

CHRISTOPHER HANS G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ashlee S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
1

The car hauler was so rusty and beat up it was embarrassing to put my race car on I should have known better to go back second time never again never

MICHAEL JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAISY R. 
Évaluation :
5

The customer service agents were amazing!!!

JESSICA T. 
Évaluation :
5

I received outstanding service from the staff.

THERESA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATELYN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM L. 
Évaluation :
5

Made everything possible

DAVID K.  |  Expérience générale 
Évaluation :
4

The people at this location were helpful- A bit overwhelmed based on past experiences renting from this location but I attribute that to training after the pandemic. The car carrier trailer I rented was from GA- I live in WA -- In my opinion it should not have been rented. (rusted frame in places, beat up chains, tire straps were worn, it just felt unsafe. Please modify the tail light hook ups- Each time I rent from U-haul I need to buy the adapter to fit my universal multi-plug female connector on my truck. Its an added equipment cost that isn't made clear to me or explained until I was hooked me up -- ("You can't leave without it sir" --as if it was my fault), They also found my hitch ball too large to attach the trailer and tried to up-sale me on a full hitch package. Its hard to believe I'm the only one in this position- but maybe so- (I left the location and returned with my own 2" ball) I understand but it should be made clear(er) on the AP and at the desk with requirements needed as I had one at my shop but didn't think I needed it with a large car carrier/trailer. In all I spent more time than I expected on a Sunday moving a vehicle. Staff was courteous- The young men who helped me did their best. I'd retire that trailer though.

JOHN R. 
Évaluation :
5

We received above & beyond service both from the young man that helped us at pick up and the kind woman that helped us when we dropped it off! Top shelf employees & service! Merci.

Barbara R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
1

I had made a reservation in advance for a large storage unit. Confirmed it the previous day. Upon arrival they had no such reservation and could not accommodate us in any way. Thank goodness for Public Storage!

Samara T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
3

The site to upload pictures of damage and fuel in vehicle when you rent the truck, would not upload them.

Roxanne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH JAMES B. 
Évaluation :
2

Employees were not knowledgeable or polite. Tried to charge me when I already paid. Kept me there waiting until they called a manager to find out what to do. Never appalogized for the inconvenience. The first Employee couldn't find my key. Then he gave me the wrong paperwork that made it look like a was to pay almost 200 $more that I needed to.

Jason T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHRISTINA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wyman H. 
Évaluation :
5

I saved 500,00 $ dollars renting a U-haul Truck for a week in place of a rental car and the big Chevy truck rented got over 20 miles per gallon. Forget the car rental places go for a U-Haul Truck and save lots of money!

GREG O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chastity P. 
Évaluation :
5

Well done

Shannon Z. 
Évaluation :
3

Have dollies.

SCOTT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODEE S. 
Évaluation :
1

Start with when a customer makes a 1PM appointment in Tacoma 3 weeks in advance, don't call the day before and tell them you switched their appointment to 330pm in Parkland without ever consulting the customer to see if the location and time change will adversely impact their day. Also after that bullshit don't call the day of the changed appointment and say you have no technician. Don't have me drive to Parkland uhaul and pick up hitch parts without paying for them and transport them to Auburn uhaul to have them installed. 45 minutes for the Auburn location to get their system to register having the parts I just delivered so you can sell me the parts is also unacceptable. Technically by transporting uhaul property between 2 uhaul locations I'm owed some money for doing legal work for your company.

Barry G. 
Évaluation :
5

Best at every service they provide.

DAVID K.  |  Premières impressions 
Évaluation :
5

The customer service was great. Truck was clean, but old and wore out. The A/C didn't work but didn't notice until already had truck loaded with my stuff. The lady that helped me turn in truck was very helpful and even gave me a partial credit. Even though I wasn't expecting it, That is the kinda service you wish for but don't expect. Merci

JIMMY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
3

the inside windows on the truck we rented were so dirty we could hardly see out of the window when the sun came up.

Walter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA S. 
Évaluation :
5

Fast & easy pick-up and drop-off. Friendly, helpful staff.

Linda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackson G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G. 
Évaluation :
5

The process when very smoothly during pick up and return and both of the employees I dealt were very friendly and professional...It was a good experience..

Maryann H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra D. 
Évaluation :
5

Everything was flawless!

WILLIAM FRANK W. 
Évaluation :
5

Angela was especially helpful and much appreciated!!

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

The staff were great. They were polite and personable and was the best experience I have had at a U-Haul, and I have rented many many times. They should be commended and get a raise.

Ross A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACOB C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD T. 
Évaluation :
5

We drive a ways just to go to this location. They are always very professional and have equipment available.

Kevin M. 
Évaluation :
4

Very good professional customer service.

Bruce H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickard W. 
Évaluation :
5

Can't think of a thing. Customer service was outstanding!

KEVIN F. 
Évaluation :
5

The customer service was great!! The truck was spotless and in new condition. I definitely will use them every time.

TONIA S. 
Évaluation :
5

I dont really have anything to say.

Kathrin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodora K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carla T. 
Évaluation :
5

Nothing I can think of to improve

CARLO L. 
Évaluation :
1

Get rid of the woman manager. She did not give my brother the correct paperwork showing the actual charges when he returned the van and paid. I drove back to get the correct paperwork reflecting the actual charges; she was very snotty and seemed angry. She seems dis-honest as she was angry at me for insisting that we be given the correct final paperwork that showed the actual charges as less than half of the estiment paper that she had originally sent with us after our final payment. Will not go there again as long as she works there.

Richard S. 
Évaluation :
4

Truck was not cleaned before I used it. EZ load ramp was broken and unusable.

Jaedon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSALYN S. 
Évaluation :
5

Everyone from check out to check in was fantastic. The agent was super very professional on pickup and at drop off both the agents were so good I think I spent maybe 5 min total and was done and out the door. Thank you so much

JASON R. 
Évaluation :
1

Worst experience I've ever had in my life!!!!

MICHAEL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rhett H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth T. 
Évaluation :
5

Nothing. The service was great.

MICHAEL P. 
Évaluation :
5

Both ladies that helped me were fantastic! They had the best attitude and personality I have ever seen in many years.

Kasey M. 
Évaluation :
5

The location, and personnel are great. The truck was pretty beat up, and required many photos, as the truck condition was poorly represented on the condition form. I also find it completely absurd that they can't print the condition report off, so that the renter can have a physical copy, proving the per-condition issues of the rental. I'm supposed to just go on 'Good-faith' that my photos and notations are going to be honored in the event of a claim? That's pretty shady, and unacceptable.

Colt B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN ROBERT V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTUR B. 
Évaluation :
5

Make sure the truck is full of fuel. I received it literally on EMPTY.

DAVID W. 
Évaluation :
5

Great service, would highly recommend 👌

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY C. 
Évaluation :
5

I forget her name (which is bad I know) but she was amazing. She got me exactly what I needed and very kind and courteous through the whole process

JERALD P. 
Évaluation :
1

Nightmare experience from the beginning and sure that our experience will continue to be horrible. Failure of promises and lack of customer service from a company that has a monopoly on a market. Have dealt with U-Haul and horrible service although when I can't think it can't get worse, I am surprised how bad it gets. I will continue to take my other business elsewhere or do without.

Daniel W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANKLIN S. 
Évaluation :
5

great services

SANDRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiny R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martha a.  |  Premières impressions 
Évaluation :
5

Staff was exceptionally helpful. They made the difficulty of moving much more tolerable. We'll done.

DONALD K.  |  Premières impressions 
Évaluation :
2

I am pleased overall with U-Haul. But I was originally reserved a storage room at the auburn location. Much to my dismay, they do not have a fright elevator for the upper level which made it impossible for me to use it. This should be communicated clearly before reservations are made. This made the move in more stressful and time consuming as I had to go to another location for services.

Shianne J.  |  Online Move In 
Évaluation :
5

Was particularly impressed with the young woman who worked there (tinted hair). She was very helpful, motivated, and good with the other employess as well as the customer. You should promote her to General Manager. She does it all ... and runs the place. Jim C

James C.  |  Expérience générale 
Évaluation :
5

The South Auburn Way UHaul has been my go-to for all my moving needs for many years. The staff are always friendly and extremely helpful. I trust them. This move was the most peculiar one I've ever experienced in my life. Pandemic issues trying to get moving help and the fact I moved 25 miles away as well as onset of a personal disability. The use of a one month storage unit was a genuine life saver. It was clean and safe and perfect for my temporary need. I have recommended this business so many times and will continue to do so. In about a year or so when I plan to move back to Auburn, I will return. The only thing I found challenging is the company's new procedure for ALL calls to go through an off site call center. I understand the reasons and help to the individual stores. For the customers, however, needing to talk to the site staff, its a real pain.

SONDRA J.  |  Expérience générale 
Évaluation :
1

I rent truck 20' before 2 days when I want because when I go to their 12 o'clock I reserved the truck before 2 days they say the truck is not available because have problem would the tire mud I already I'm pick up one person to given our work After that I be late about to hour they give me another truck 24' Federal Way not Auburn Then II lose a lot time and money because they not note notice to me before I go there they know have a truck

Hayder H.  |  Expérience générale 
Évaluation :
5

The staff were super friendly and extremely attentive. I got what I needed quickly and without any problems.

noelle h.  |  Premières impressions 
Évaluation :
3

The staff was great, the facility was clean, the unit was incredibly remote, on the fifth floor!

Neal L.  |  Premières impressions 
Évaluation :
5

I was unable to pick up cargo van on time but the gal I spoke to on 800 number mentioned you sometimes have helpers or maybe can get in touch with people who would like extra money. Is that true?

Diane P.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

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