U-Haul Moving & Storage of South Los Angeles

2973 évaluations

11020 S Vermont Av   Los Angeles, CA 90044
(North of the 105fwy on Vermont)

(323) 756-8744

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(323) 756-8744

11020 S Vermont Av
Los Angeles, CA 90044

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFRY D. 
Évaluation :
5

Make Cheaper

TOMINEKA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAZIMEN D. 
Évaluation :
4

Employees need to be more professional. They are not particularly rude to the customers, but they are very relaxed and openly speak about private life and handle personal calls.

LAMONA H. 
Évaluation :
5

Employees are friendly and prompt.

maneva C. 
Évaluation :
2

Issue #1 The 2 younger employees at this location had the worst customer service skills I've encountered in a while. There was very little respect showed to me as a paying customer. Their tone and wording was what you would hear between them and some peers. Issue #2 I was at U-Haul to rent a pickup truck and tow dolly. Despite having plenty of equipment, the cashier attempted to “corner” me into buying a tow hitch to connect the pickup truck and tow dolly. I was told they could not rent them and none of their pickup trucks or cargo vans are equipped with tow hitches per the manager. As I was thinking I noticed all of the moving vans were equipped with tow hitches. I decided I would rent a box truck in order to use the tow dolly which was my primary reason for using your rental services. My problem was that the cashier attempted to coerce me into buying equipment I don't need and did not have any suggestions on how to solve my problem. I understand the principle of increasing sells but not providing a complete package is not the solution.

Johnathan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN B. 
Évaluation :
1

The agent was rude and at first said that they didn't have a truck for me despite having a reservation. When I inquired about the 50 $reservation guarantee both seemed shocked and didn't understand what I was talking about. The location is poorly run and very disorganized. There is definitely no way I am going back to this location or even uhaul. I'd glad pay somewhere else that doesn't treat me so rudely.

CHRISTOFF N. 
Évaluation :
1

We were given contract statement with fuel at 1/4 but truck was actually on E with yellow light on. When we asked for corruption it took your agent a half hour to add enough gas for us to get to service station and we were not given credit for the total hour delay that We had to pay our workers. Also yellow engine light came on while we were driving the truck. The Uhaul place is near my house and I feel bad that this happens in my neighborhood.

TRINIDAD L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doris C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melvin T. 
Évaluation :
3

It was a cool stay . Just too expensive for a college student moving home ..

tynnia t.  |  Expérience générale 
Évaluation :
5

Keep doing what you are doing.an getting better at doing what you are doing now.

LATONIA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra S. 
Évaluation :
3

Make sure some employees don't charge clients more money on gasoline when is not supposed to be.

Juan A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DORENE C. 
Évaluation :
5

Great experience

Glynnis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN M. 
Évaluation :
5

No complaints everything was satisfying

Daron R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
5

Keep doing what you are doing.Howeven make what you are doing wonderful.

LATONIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge A D. 
Évaluation :
5

Personal experience was the best, thanks uhaul!!!

ARNULFO I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis david E. 
Évaluation :
4

The return process needs attention. It took too long. The associate was apologetc for the long wait

Michelle L H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMIKO L. 
Évaluation :
5

I had an awesome experience. Thank you Stay safe and have a bless day!

MONICA L. 
Évaluation :
5

Always great!

JEFFREY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

katherine J. 
Évaluation :
3

The truck was completely empty on gas when given to me, the truck was very stinky in the inside, they never wipe down these trucks in the inside, it felt very dirty, not even with the COVID19 going on.

Jorge H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Luis U. 
Évaluation :
5

Aucun

LAWRENCE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Prince S. 
Évaluation :
5

Truck was clean but should have been sprayed with a freshener it smelled like marijuana

Valerie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATONIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco A C. 
Évaluation :
5

Perfect

JOSE R. 
Évaluation :
3

I used the app to reserve. The app navigation was very difficult when checking out the truck. It took over an hour to get it from your office. The clerk took a substantial number of pictures of myself and my drivers license. It felt like I was being checked in fir something illegal. I took the time to input my information the day before. All that extra routine was over done and not customer friendly. The app needs to be more straight forward for checkout.

Carlos P. 
Évaluation :
5

I love the respect they give you. And the help. They are friendly. Totally would go there again

DIEGO H. 
Évaluation :
4

Very nice & informative group of staff. They were really informative as well.

lenora C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtana F.  |  Expérience générale 
Évaluation :
3

The customer Service is great and it's especially good to see that with a young adult staff. I feel that U-Haul should put gates around the facility because the location is on a rough side of town and at night it is extremely dark with a lot of foot traffic. With more lightly and gates it's sure to create a safe feeling environment. Rating is a 3,5 because of location but the customer service is a 5+. I have been renting weekly for almost a year.

LORETTA J. 
Évaluation :
5

Its all good

LARRY B. 
Évaluation :
4

Continue to have the best service

Shawlene B. 
Évaluation :
5

U-haul maintained covid guidelines while I was there.

michelle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darion W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH K. 
Évaluation :
4

A guy probably wouldn't care but as a woman it would have been nice to have the seats shampooed so it didn't look like I was sitting in dried up semen. Otherwise the service was great!

GARY J. 
Évaluation :
5

Staff were quick and friendly. Easy process to drop off the truck and tow trailer.

Ana E. 
Évaluation :
5

Everything was perfect, all we need is the receipt thank you. My E Mail is ofavela@wattcompanies.com

OSCAR F. 
Évaluation :
5

The 2 people who helped me with my truck rental at this location were very polite and helpful. Top shelf service. I highly recommend them!

Arienne K. 
Évaluation :
5

Good person

JUAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS C. 
Évaluation :
1

Reservation w/Confirmation #20777280 was made online and not honored at this location. Instead your AM guy said the Reservation was not there. He made my stressful situation even more stressful. My daughter made reservation online for the purpose of making my move easier, instead this guy turned it into hell. I had to re do reservation "again" start all over meanwhile time is passing by. Those he even realize his job is to check me in asap? Total disregard and disrespect for my time and myself. I have used U-Haul before but this franchise stores make the U-Haul name trash. Oh when I returned the cargo van the PM personnel were very rude it was 7:58pm so I guess I ruined their leaving at 8pm. I did not get a receipt even though the PM guy said "he sent it to my Email. Not true no receipt. I am very dissapointed. No more U-Haul for me.

PATRICIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE A. 
Évaluation :
4

Make sure that there is some fuel in the trucks.

Carole B. 
Évaluation :
1

With Covid going on, you would think the truck would be spotless, it was filthy! Marijuana and cigarette butter, just horrible. I have pictures, when I reported it to them, I was told I should have waited when I was on a time limit very unprofessional!

KOREAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEO L. 
Évaluation :
4

I am disappointed that I have been charged 150 $for little rubber marks on the side of the van, which I did do or pay much attention to because it didn't seem like damage to note because it could be cleaned off. Also, I didn't realize the 150 $deductible. I thought once you pay the 25 $you are able to walk away, which is why I only noted the scratches. I did not come close to any vehicles that would have caused the scratches, and am requesting that you not charge me for it. I rent vans from you every week at the same location and will examine more thoroughly the vehicles before taking off. Many times in the past when I pointed out things of the sort, the service reps at U-Haul would say, "oh, don't worry about small things like that." I look forward to your response.

Byron J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lamontize F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moenay S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
1

The steering wheel had a lot of play the alignment was off the radio didn't work

latacha E. 
Évaluation :
2

Customer service is horrible... workers are young & immature, never answers the phone & left me waiting on lobby for almost an hour...when I expressed my anger & frustration a female worker threatened to fight me...prices are high & units are not clean , I’m only choosing to tuff it out because it’s a convenient by distance to my home.. I wouldn’t recommend this place to anyone...

Valdesha r.  |  Premières impressions 
Évaluation :
3

Make sure that when someone books a truck that the truck is AVAILABLE. I paid for a truck and did not get any notification of no availability. Luckily, a uhaul representative found a truck for us at this location.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chana H. 
Évaluation :
4

Fast and easy return

Stephanie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OTHMAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

malissa M. 
Évaluation :
5

Thank you so much for the service I really recommend this location...

Jessica D. 
Évaluation :
5

Excellent service

Lovely H. 
Évaluation :
5

This location has great service

MARTINA J. 
Évaluation :
5

I'm very pleased with the service there l wouldn't change anything

Austin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenda W. 
Évaluation :
5

Aucun

Betty B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brandi T. 
Évaluation :
5

Idk

april M. 
Évaluation :
5

Thank you! The customer service is great. The only complaint I would have is for U-Haul to put a gate around the area the location I rent from have lots of homeless people around the area.

LORETTA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DETTRA D. 
Évaluation :
5

Merci

ANIBAL E. 
Évaluation :
5

To better serve us with the trailers make sure all the lights are always functioning and make sure they're always have good tires

Elena S. 
Évaluation :
5

Keep doing what your doing very good service

LUTRICIA M. 
Évaluation :
4

I rated this store a 4 because the computers were down which caused us to be delayed. The staff was very kind and helpful. The staff figured a way to get the customers out of the facility and into our trucks in a very pleasant way. I was very Happy with the way everything was handled.

Margo E. 
Évaluation :
5

Luis had excellent customer service skills along with great knowledge of products.

JASON L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
4

Keep your computers up-to-date

RAYMOND W. 
Évaluation :
5

Keep doing what you do

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY T. 
Évaluation :
4

Nothing..............Quick and easy rental. Friendly customer service.

Melenee B. 
Évaluation :
5

Very Easy and convenient to rent from u-haul with Proper Identification & Excellent Service from Office people Thank You.

ABELARDO C. 
Évaluation :
5

New car ford

VIRIYA B. 
Évaluation :
1

Train your employees on customer service. Employees showed absolutely no professionalism, they were having inappropriate conversations amongst each other, constantly on their phones, and having personal conversations on their phones. I didn't know whether they were talking to me, a co-worker, or someone on the phone.

William C. 
Évaluation :
5

I had truck problems two blocks away and brought the trailer right back. They still charged me full price. I don't believe that's fair.

KENNETH J. 
Évaluation :
5

Staff took care of my needs all the way. Thanks!

sharekia m.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Hidalia F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shonte g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnny r.  |  Expérience générale 
Évaluation :
5

The ladies are wonderful.

Linda w.  |  Expérience générale 
Évaluation :
5

In recent years it has been very hard to reach this location by phone directly. That's fine it you are paying for storage.

FRANK D.  |  Expérience générale 
Évaluation :
1

The facility was disgustingly dirty, I got half way into moving my stuff in when I notice a cockroach the size of my palm. Then I began to notice dead roaches all through out the facility. I was charged when I wasn't supposed to be for my first month and I had to extend my rental reservation and move all of my belongings out of your storage because it was not properly maintained for users. Beyond disappointing and an incredibly stressful day. Also, the young man didn't know how to do his job. He had to call his manager every five minutes. He was helpful and assured me I should not be charged for my extended reservation and I will be refunded fully for the unit I do not have. But as such a large company you really should have better systems in place for your locations to run smoothly. Today was a serious joke.

Taylor P.  |  Premières impressions 
Évaluation :
1

Cockroaches infested my stuff. It looked good before I rented but a few months later infested and paint chipped on all of my stuff

corey w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann H.  |  Expérience générale 
Évaluation :
5

Luis is the greatest person ever! His staff is very helpful and nice :-)

TOM M.  |  Premières impressions 
Évaluation :
5

The only reason I would not recommend this place is that your prices are WAY too high. I was only here due to the 30 day free storage after an out of state move.

Wendell P.  |  Expérience générale 
Évaluation :
5

GOOD JOB

Randy B.  |  Expérience générale 
Évaluation :
5

GOOD

Randy B.  |  Premières impressions 
Évaluation :
1

I don’t think it’s fair to not prorate the fees when moving out ...

Melanese N.  |  Expérience générale 
Évaluation :
5

It was a great storage unit ..I Appreciate the customer service and all ..thank up guys once again...continued to be of good service to your customers..have great day

Tammy W.  |  Premières impressions 
Évaluation :
3

The staff and hours were beyond par excellent. The facility was very clean and well maintained. The storage lockers themselves could have been better. Shoddy wood construction.

David P.  |  Expérience générale 
Évaluation :
5

The ladies running the place were so nice, helpful and very pleasant. I was told it "wasn't a good neighborhood" but the neighborhood is clean and the people are nice.

David P.  |  Premières impressions 
Évaluation :
5

Everything was nice

Josephine S.  |  Expérience générale 
Évaluation :
5

Staff was always helpful & facility always clean

juanard g.  |  Expérience générale 
Évaluation :
5

Great!

james w.  |  Expérience générale 
Évaluation :
5

bon

Meiko H.  |  Expérience générale 
Évaluation :
5

If this facility had more large walk-in storage it would be awesome. The manager Dee is awesome.

Andrea H.  |  Expérience générale 
Évaluation :
5

No comments

wesley r.  |  Premières impressions 
Évaluation :
1

Manager does not have any reposobilitty with his job.

Heongjin Y.  |  Réservation 
Évaluation :
5

Enjoyed my stay.

Robert L.  |  Expérience générale 
Évaluation :
5

D and her staff are great! Very accommodating and always friendly! Merci

Deitra L.  |  Expérience générale 
Évaluation :
4

Mice got into my storage. Some damage. Many droppings.

rich h.  |  Expérience générale 
Évaluation :
5

It was clean, quiet and there was always a cart and moveable stairs available!

La Shay S.  |  Expérience générale 
Non reviews have been submitted for this location.

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