Évaluations des clients U-Haul Moving & Storage of South Cypress

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of South Cypress

Cote générale :

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Yana W.
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I hired someone through u haul to load and unload my Ubox. The delivery team was very friendly and got everything unloaded quickly. But I have a lot of things damaged so I am not very happy about that part.

Shoshanna M.
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Le client n'a pas laissé de commentaire.

JAIRO M.
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Le client n'a pas laissé de commentaire.

Angel G. | Expérience générale |
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This was one of the best managed storage facilities! Well lit and very clean! Wonderful staff.

HENRY M.
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Good services thank you

TONI D.
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Le client n'a pas laissé de commentaire.

Jake G.
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App was a bit slow and awkward

LATRICE P.
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Le client n'a pas laissé de commentaire.

Allan T.
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Le client n'a pas laissé de commentaire.

Aaron W. | Premières impressions |
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Our move in was excellent. Staff were knowledgeable and helped streamline our visit so that we could get back to our move. Would definitely recommend to anyone looking for storage!

ROGER ALAN C.
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The cab of the truck was dirty with leftover food from the previous renter. I cleaned it out before turning in the truck to not get charged.

SHAWANA B.
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Le client n'a pas laissé de commentaire.

STEVEN H.
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Not the friendliest environment. Employee smoking cigarette and listening to loud music when I went to drop off. I would recommend due to unit availability.

HENRY M.
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Very good nice people👍

LESLIE W.
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Make the drop off at a dealer thats open on a Saturday evening.

RUBEN M.
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Es buen lugar tiene parqueaderos amplios y lo mejor los horarios son excelentes buen personal

Michael D.
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Le client n'a pas laissé de commentaire.

Wilona B.
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I was not given a full explanation about the truck. I was over charged for my rental. They said the tank was full and I brought it back at half full so the charges me $45.50 for a truck that was already in half! Then I was for a two day rental when I brought it back the same day! I would not recommend U-Haul to anyone

KOUROSH S.
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Fantastic customer service can't give these two enough praise!!!

Scott Z.
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Le client n'a pas laissé de commentaire.

Jamie A.
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Le client n'a pas laissé de commentaire.

STEPHEN G.
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Hire more people like you GM. I have an excellent experience

Lilly H.
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Self-service is awesome because you save up time and avoid dealing with the employees at this location. They usually close 30min before their actual closing time and their trucks are not 24/7 like it says online, so if you arrive 30min before your reservation, you'll probably won't get a key until next business day.

Lars G.
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Everything was just perfect.

DAVID U.
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Le client n'a pas laissé de commentaire.

Sherrye W.
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Le client n'a pas laissé de commentaire.

FLAVIO L.
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Le client n'a pas laissé de commentaire.

Kaleb K.
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Le client n'a pas laissé de commentaire.

GERALD S.
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Mrs Brittney Rayburn seemed rude and condescending when I asked a few questions.

SANDI LEIGH D.
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All the guys were great!! when I picked up and dropped off they were wonderful!!! Best location I have EVER dealt with!

JEFFREY C.
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Le client n'a pas laissé de commentaire.

Maria M.
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Everything was excellent.

Robert B.
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Never went in the store itself. Drop off was outside only. The two people working were busy getting the other arrivals taken care of and showed me where to park the vehicle and what to do with the key the said thank you and have a good day. Super simple.

ANNAH H.
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Le client n'a pas laissé de commentaire.

Kendvia J.
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Le client n'a pas laissé de commentaire.

Jeffrey W.
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Truck was awful. AC broke. Did not drive straight. Was not the original puck up location. I will rent from others from now on. Was also more expensive then when I booked online.

SHERRICKA T.
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Le client n'a pas laissé de commentaire.

Nathan K.
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The only issue was that the documentation stated that the fuel tank was full, however it was at half in the vehicle. I snapped a picture as soon as I noticed and advised them of this when it was returned, and they took care of the error no problem! Very friendly staff and gretatservice.

Brejanee W.
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Please stop give out “the deal “ and the. Charge and underlining amount. For fair to customer

TRI L.
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Great service. Simple and fast

ARTHUR M. | Premières impressions |
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Super Nice Staff and very knowledgeable about storage space. Michael even help me with my big refrigerator. Thank you all for your help. I will tell all of my friends and family about this place. SUPER COOL!!!

KIMBER W.
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Mr . Trevino knows his job! He was polite, professional and very pleasant. He deserves a raise.

david S.
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Le client n'a pas laissé de commentaire.

Aaron M. | Expérience générale |
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Best customer service around never had a problem ask for assistance in getting a 24hr code at 7pm help me right away high recommend this place for all your moving needs.

TONNIE B.
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The online service was horrible and created an unbelievable nightmare for me. I scheduled a utility trailer to pick up sod for my yard. After I secured and paid for the trailer and purchased the sod, I receive a call that they did not have the trailer I ordered. The sod cost me almost $250 and I had a short window to pick it up, but they didn't care about the stress they cause me by canceling my order and sending me somewhere else to get a smaller one. This was horrible, no concern at all.

DANNY B.
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Train staff about mobile pick up and the procedures for other methods of rentals! The Uhaul staff I encountered looked very confused when I showed her my mobile pick up number when I came in to get the keys.

ALFRED O.
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c Contionjue top remind customers about pressing button for either the pulling or not pulling a load behind truck.

Pedro R.
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very professional customer service, this is my first time I will definitely use it again.

MARK S.
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It is so stupid that y'all have 1/2 pickup trucks but do not allow towing with them. What is the point of having these trucks? The guy at the counter was a little shit-stain about it and basically the whole time. The chick was cool.

Patric G.
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Le client n'a pas laissé de commentaire.

George W.
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Quick and easy check in, personnel were pleasant and friendly.

DEBRA M.
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Great service and professional kindness. Explain clearly about the rental. Will truly recommend to all friends, family and Co- Workers.

Timothy B.
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Le client n'a pas laissé de commentaire.

Ramon H.
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Le client n'a pas laissé de commentaire.

PATRICK R.
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Great customer service

Ronald S.
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Le client n'a pas laissé de commentaire.

Diana M.
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You're great

Sujit S.
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Keep up the good work

CHARLES C.
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Options, Rates and fees were NOT adequately explained. We paid almost $300 more than we needed too. And UHaul location was UNWILLING to correct or even make partial restitution. Will not use again.

Melissa T.
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I

HUGH D.
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The staff and service were very nice and professional.

DIANA M.
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Duplicate Ms.Brittany and the ladies who worked with her. She was awesome super friendly and sensitive to my needs. Wonderful staff 100%

HARVEY B.
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Le client n'a pas laissé de commentaire.

Keith P.
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Le client n'a pas laissé de commentaire.

Patrick R.
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Not sure who the female manager was when I first went in to reserve my U Hual but she was very professional, had my best interest at heart and really helped me tremendously. . You need more people like her or have her train other staff on how to implement excellent customer skills.

Daryl M.
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Very convenient. Excellent service.

WESLEY CLIFTON S.
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Le client n'a pas laissé de commentaire.

Ronald G.
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Le client n'a pas laissé de commentaire.

tracy L.
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Le client n'a pas laissé de commentaire.

Amber T.
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Le client n'a pas laissé de commentaire.

Tanzania G.
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Friendly staff !

MIKKI G.
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Everything was perfect, very professional and nice. I was concerned at first being that I like my invoice once I'm done, but it was emailed to me without any unnecessary charges added, that says a lot!

Chris H.
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No problems so far.

SUMMER W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Deig Aaron S. | Premières impressions |
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The two gentlemen on staff on August 29 were very polite and helpful! They took the time to walk me through the process. They were VERY professional. I’m happy to have selected this location

SERGIO D. | Premières impressions |
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Very polite and new a lot about his work

Elanna T.
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Us timer service was simple yet amazing. Very friendly and helpful staff and great customer experience. I wish I would've known about the storage unit special before I reserved one at another spot. But nonetheless, it was a very easy transaction. Thank you guys!

TRACEY EILEEN C.
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Brittany is a great manager.

David R.
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Keeping the good work

Ananda D.
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Le client n'a pas laissé de commentaire.

MAXIMO C.
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Le client n'a pas laissé de commentaire.

Rodolfo C.
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Le client n'a pas laissé de commentaire.

Demetric M.
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N/A.. Well organized location.

William B.
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Le client n'a pas laissé de commentaire.

William B.
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Le client n'a pas laissé de commentaire.

SUJIT S.
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I am very well satisfied. Good job guys. keep it up. a big applause

Katherine C.
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John was amazing. Thanks John!

SCOTT BRADY E.
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Le client n'a pas laissé de commentaire.

REGINALD P.
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Very friendly!

Gharret M.
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Nothing. Awesome location. Awesome workers. Amazing pickups. Clean facility. Keep it up!

MILTON A.
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Le client n'a pas laissé de commentaire.

Mario V.
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the equipment was clean, but the trailer was obviously not in good mechanical shape. The brakes locked up and I had a blow out, when two tire were changed we found that one of the brake drums was almost all gone, I had to drive very slow to make it to my destination. all brake parts fell off. I left the parts on the trailer when I returned it.

JEFFREY S.
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Le client n'a pas laissé de commentaire.

MARSHALL G.
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Fast and Friendly!!!

JAMES K.
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Le client n'a pas laissé de commentaire.

Joseph B.
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Le client n'a pas laissé de commentaire.

Michael R.
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Ladies were friendly and very professional

Alejandro G.
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Truck was damaged auxiliar brake system engine with check engine light. Reverse light not work one side Poor maintenance in the truck Also need check brake system before rent

JENNIFER LYNNE S.
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AAA Discount should be an option when reserving truck online. My discount was not applied, and I was not happy with that, and the store location, could not add it either.

John B.
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Service was fast both at pickup and dropoff. Excellent. The attendant at pickup made sure I was happy with everything and understood the equipment.

monique L.
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I went to my first location on time at smoke kingz. They were not there and they were not coming in at all that day with no notification. I called the customer care line and they moved my reservation here. I was waiting in line when I first got there and Brittany popped up! She was a Godsend! Nice, friendly, relatable. She knew her stuff and turned such a bad experience into the best thing that could have happened to me that day! Give that lady a raise or another promotion!

Mary J. | Premières impressions |
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elevator broke duting my first week as i was moving in

Stephen R.
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They didn't have the dolly I wanted and paid for, but not the end of the world

JOHN S.
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Le client n'a pas laissé de commentaire.

Ranferi G.
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Le client n'a pas laissé de commentaire.

Guiseppe R.
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Le client n'a pas laissé de commentaire.

Jaron B.
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Great service!

David V.
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I am very pleased with Brittney -- Just very upset with Moving helpers as they did not pitch and i need my money back ... Please contact me to let me know when i can expect my money back

Michael B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Carolina C. | Premières impressions |
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Brittany was a pleasure on the phone telling me all the options for my needs and had great customer service! Also, Joe was a delight making sure I understood how to access my unit and all with a great attitude! Best customer service EVER!

Denise F. | Expérience générale |
Évaluation :

(Husband Mike is filling this out) Management is a joke. Joe was the only decent employee there. Brittney needs a class on class and customer service along with etiquette and a course on how to deal with people that essentially pay their salaries.

KENNY S. | Premières impressions |
Évaluation :

Great helpful staff. We were renting a medium Uhaul truck for 24 hours to assist us from our hour & moving into storage . ( Just sold our home.) We were planning use the truck to put our things in storage with another Storage Company. Upon arrival were told a 2nd floor storage unit was not available instead it was 1st floor & NOT climate controlled. We called the Uhaul staff where we rented the truck. It is just what we wanted & needed. 2nd floor Climate Controlled. It is a brand new building so very few Spaces are presently Leased. The only concern we have is the RAT trap that was in our unit. I put all my soft goods in Rubbermaid boxes for protection but boxes for the rest. We’ll see & hope/pray the rats steer clear of our stuff. But the staff was great & very helpful.

shelia l. | Premières impressions |
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I love that you have climate control units. They were clean and well kept, looked brand new. I do like the fact that there is an alarm system in place. Thank you for keeping my things safe.

Tracey C. | Premières impressions |
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Brittany was the best.

SCHEHERAZARDE G. | Premières impressions |
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Brittany and her team were awesome. The facility was nice and clean I would definitely recommend this location to friends and family .

Jade R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

obediah l. | Premières impressions |
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I have visited numerous storage facility through the years for my own personal use as well as others, for the first time a storage facility that hit all the check boxes, 1. Staff Tony and Dave Excellent. 2. Easy access including staff 3. Neat ,organized, clean 4. Restroom impressively clean Thanks for the great experience, by the end of the day of felt ownership, It left a greater impression on my 8 year old Son who was also impressed .

Pamela D. | Premières impressions |
Évaluation :

very helpful associates, and the manager goes above and beyond to be helpful. Facilities are very clean and love that the facilities have propane available to RV users! Love that. One other suggestion for your next mostly RV storage, add a dump station! Would be happy to pay a small fee each time it's used for the convenience and I'm sure others would also. Again all associates are top notch and I really appreciate that!

Nancy W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Ashley K. | Premières impressions |
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The staff at this location went over and beyond to make my process as easy as possible. Thank You and continue to stay safe during this pandemic

robert w. | Premières impressions |
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Le client n'a pas laissé de commentaire.

margaret M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Willie D. | Expérience générale |
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Very pleased with the entire staff

ALLEN S. | Premières impressions |
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The manager was very friendly

Federico M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Mike M. | Premières impressions |
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incredible experience, everyone who works there is friendly and knowledgeable. Can't imagine going anywhere else.

Latoya T. | Premières impressions |
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There was an issue with the alarm after hours. There were a lot of roaches.

Teneal H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Carmen C. | Premières impressions |
Évaluation :

As we arrived a day early to our U-Haul facility in South Cypress, we were served by Joe who answered all our questions and made us feel welcome. The facilities looked very secure. Excellent service

Non reviews have been submitted for this location.

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