Customer Reviews for U-Haul Moving & Storage of South East Odessa
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

2

I had issues every single time, except one, getting in the gate. Code wouldn't work, remote wouldn't work. I would have to call to get in and call to get out. The lock was extremely hard to get off. If I had to go to the office for anything, I would have to drive to a different location. This location is creepy. I have never seen another person there. I never went alone. I rented the storage room online, so I wasn't aware how desolate it was.

Évaluation :

5

Much Thanks, Love U-haul!!

Évaluation :

5

Very easy to do on mobile with peace of mind very nice place

Évaluation :

5

We have been U-hsul customers in Odessa for many years. Damian is the best! His customer service is top notch, 5 stars all the way!

Évaluation :

3

Office continued to charge my account after I moved out.

Évaluation :

5

I had no less than 3 camera's facing my storage unit that I could see. I was able to access my unit at any hour or day of the week. The unit was dry and clean over the two years I stored my property there. I highly recommend Uhaul storage.

Évaluation :

5

Jeremy and the New G.M. D. Are the s%*%!!!Big handsome hunks. THANK YALL FOR EVERYTHING!!!

Évaluation :

1

I've had problems with this facility for awhile now. I do remember talking to a manager (Kelly Little) some years back who didn't help either. I'm so glad to be done with this place.

Évaluation :

1

staff were extremely rude and immature. they ignored phone calls in front of other customers and attempted to take my cash “off the books” rather than charge in the uhaul system for services provided.

Évaluation :

5

♡♡♡♡♡♡♡

Évaluation :

5

Great service!

Évaluation :

5

jacob, the manager at this location, he is a rockstar. always eager to go out of his way to help whenever called upon. i’d recommend this place just for him.

Évaluation :

5

Staff was awesome.

Évaluation :

5

Very helpful. Always willing to help customers needs .

Évaluation :

4

Having trouble with v code

Évaluation :

5

We didn't receive the lock that was supposed to be included when doing an online move in.

Évaluation :

5

..

Évaluation :

5

I do not understand this survey, I have used this facility for about 10 years, I just called yesterday to make a monthly payment.

Évaluation :

5

Only thing was, there was no lock in my unit. So I put my own.

Évaluation :

5

I was there for 10 years and loved it. I moved out in October because I decided to purchase a storage building in my backyard. Because over the 10 year period I paid over 23,000. I was very pleased at uhaul and when it was AAA Storage that's why I was there for so long. Thank you for taking care of me. I will recommend you guys in the future. If I had to rent again I would come back to you guys. Merci

Évaluation :

5

Good rates too

Évaluation :

4

All in store staff and phone support I talked to were excellent. However November 21st after 11PM I was unable to access the storage facility at Cargo Road listed as a 24 hr facility. There is a help number listed on the gate for after business hours. I called and left a voice mail requesting assistance/access. The call has not been returned. Thankfully I was only out there to get something, not trying to move out of town. I later called the office during business hours and found out storage access was during business hours only unless flagged otherwise. This was probably mentioned when I booked the storage unit but with everything going on I missed it. The employee flagged my account for 24 hour access and I was able to move out overnight. I work nights and sleep during the day. In the future I will continue to use U-Haul.

Évaluation :

5

Even though some water, unfortunately, made it into my storage unit, I definitely still recommend them. They were helpful any time it was needed, and easy to work with on my insurance claim.

Évaluation :

2

The unit assigned to me was already taken. I had to call and switch units. The lady at the Billy Hext location was very helpful and fixed the issues. Excellent customer service from her.

Évaluation :

3

The unit has a huge mound of ants in it, and the ceiling was falling apart.

Évaluation :

5

Everything was clean. The door to my unit was replaces to provide better security for the rental space.

Évaluation :

1

I rented an enclosed parking space several days ago. The staff member who helped me at the office was helpful and asked me to go by the unit to make sure the clicker worked to gain access to the facility grounds and the garage door to access my parking space. The clicker worked to gain access to the facility grounds but did not work for the garage door to my enclosed parking space. I notified the staff member who helped me, he apologized and stated I would have to contact his manager, at which point me provided me with his manager's business card. I have emailed the general manager, Jacob Meador twice about this issue and have yet to receive a response. I have simply asked when the garage door will be fixed and I also want my month's rent to be extended by the number of days it takes to get the door fixed. Today is day 6 of not being able to access my enclosed parking space that I have already paid for. Therefore, if I cannot access my space today I want my rent extended 6 days, if I cannot access my space by EOB tomorrow then I want my rent extended 7 days, etc. I would like an email update on the status of the garage door being fixed and confirmation of my rent extension. my email address is garret.m.davis0910@gmail.com.

Évaluation :

5

Excellent

Évaluation :

5

Great service! Nice and easy process.

Évaluation :

5

Reserved and paid with no problem

Évaluation :

5

Loved it

Évaluation :

5

Jacob was very helpful in making sure I had the correct size unit for my needs and assisting with my auto-payment for the use of the unit. He was also helpful with returning the truck from my trip.

Évaluation :

5

I had to rent a space for a short time. They staff was on point and courteous. Went above and beyond to help accommodate my storage needs. Perfect transaction with this team.

Évaluation :

5

Merci.

Évaluation :

5

Easy to deal with.

Évaluation :

4

We found roofing nails scattered around parking area. Would have expected regular inspection of area.

Évaluation :

5

Jacob, the manager is on top of things. Incredibly helpful. Refreshing to encounter his level of devotion to helping his customers.

Évaluation :

5

Used the facility for short term storage needs. Convenient, competitive pricing and the Manager Jacob was pleasant to deal with.

Évaluation :

4

Everything was pretty good; there was a couple of things that I would have prefer to know in advance of the storage rental: 1st - That the storage unit was a few miles from the site that I was dropp

Évaluation :

2

Units have no manned guard. Keycards and codes periodically fail to open the entrance gate. Had difficulty in scheduling a tour of the facility due to there being 1 employee. Storageunit has two doors

Évaluation :

5

My wife and I appreciate the excellent customer service and help that was provided to us at U-Haul Moving & Storage of South East Odessa. Thank you and we highly recommend everyone. Thanks Jacob!!

Évaluation :

5

Awsome

Évaluation :

5

The manager Jacob was very helpful and made it easy for my wife and I during this process of scheduling and pickup of our 6 UHaul boxes.

Évaluation :

3

No one in the office most of the time. Some employees not very dependable

Évaluation :

1

Kelly was a pleasure to deal with. I paid $262 a month for a safe environment but my RV was damaged and due to limited electrical service, all my batteries were dead. I will not recommend or return!

Évaluation :

5

I'm satisfied with the service I received from Uhaul and will continue to recommend you to other, and/or do business with you in the future. Merci