Customer Reviews for U-Haul Moving & Storage of South Fort Myers

9 492 évaluations

11401 S Cleveland Ave   Fort Myers, FL 33907
(Between Page Field & Beacon Manor)

(239) 939-3686

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(239) 939-3686

11401 S Cleveland Ave
Fort Myers, FL 33907
(Between Page Field & Beacon Manor)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

Nothing. Great experience. Highly efficient staff.

kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAL H. 
Évaluation :
5

Uhaul employee who helped us was outstanding. Very nice and helpful.

LUANN G. 
Évaluation :
5

I've been here twice and they always do a very good efficient job!

Eric H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGORY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah M. 
Évaluation :
5

People was very nice in both branches, excellent equipment and very good price. UHAUL is the best service that you can find . Vey satisfied.

Guillermo A. 
Évaluation :
5

Best U-haul Facility in Fort Myers.

BRUCE G. 
Évaluation :
5

Since these comments will be posted publicly and it is supposed to be about the Fort Myers facility, I want to lead with the positive but there is a story to what lead me to this facility. The people in Fort Myers had me laughing and smiling by the time I left. The receptionist was extremely cordial and the two men who hooked up the trailer were really sweet. I really was laughing and smiling after they hooked up the trailer!!! The process leading me to picking up the trailer in Fort Myers was excruciating. Someone really needs to work on the Uhaul.com website. I first made arrangements to pick up a trailer in Bonita Springs (where I live) and was told just a couple hours before I was to pick up that "I don't know why the system let you schedule an appointment for 5:45. We close at 3:30". I told her to cancel the reservation. Following morning I then set up a pickup at a different Bonita site that was showing a 6'x12' trailer. I arrived at the facility to find out I was expected to hook up the trailer by myself due to Covid19 restrictions. I'm female and am over 65 years old. Even in my prime I doubt I could have hooked up the trailer by myself. That information should have been included on the website. I was then sent to the Naples main U-Haul site on East Tamiami Trail. They are poorly located, no place to park (I parked behind several cars) and encountered a waiting line 5 people long and the processing appeared extremely slow. I once again called the woman at U-Haul and had her cancel that reservation and make one for the Fort Myers site. All said and done, from the time I left my house until I returned hone with a trailer was over 70 miles travel and about 2 hours.

Kathy B. 
Évaluation :
4

There was some confusion about keys & it was busy & the clerk seemed rattled until the situation was resolved. We did not get our blankets or dolly we reserved, didn't realize until we opened the back of the truck & had to send a friend to get them. The gas tank was at 50 % so we had to fuel up right away. This cost us precious time during a time sensitive move. Otherwise, everything else was good.

Judith K. 
Évaluation :
5

Great customer service. Great truck

Lloyd T. 
Évaluation :
5

We always go to this location! Eli the manager is wonderful as well as Mrs.Judy and Nigel. We won't go anywhere else!

Jahnna C. 
Évaluation :
5

Efficient, easy to find location with many trucks and options to choose from. Great experience

Janet H. 
Évaluation :
5

All was perfect

RICHARD P. 
Évaluation :
3

Takes so much time on line at the reception. Needs more efficient personal

Guillermo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridget B. 
Évaluation :
5

Great job! Very professional and completed the job quickly and properly. Merci.

Christopher C. 
Évaluation :
5

Im happy tk you

SAMUEL C. 
Évaluation :
3

The guys you return your vehicle with were awesome, extremely polite, professional, answered all of my questions. The lady in the office, Judy S. could use some customer service classes. She gave me attitude and cut me off when I was asking a question. When I addressed her attitude she claimed it was because I didn't laugh at her joke when I came in... As I explained to her, I was there to pick up a rental vehicle, not listen to her comedy routine..

Blake R. 
Évaluation :
4

Great group of people.

TOD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Everette M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Merci

Luis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Fast and easy rental

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yamil V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
5

From the owner in the office to the people working in the yard the best experience ever! Friendly, helpful & smiling, something y'all can't find today!! Always a pleasure renting from this location.

steve H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al F. 
Évaluation :
5

Get the tv fixed in the waiting room.

Peter L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zane B. 
Évaluation :
5

Prices. I was told it shouldn't be no more then 80 & ended up costing me 106

Sanrina Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW P. 
Évaluation :
3

Have better Customer service

Denise M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RUBY R.  |  Expérience générale 
Évaluation :
4

At first I was frustrated bc there was on 1 person checking people out at 8:30 on a Saturday morning. Someone did come to help her but there was quite a line. Not to mention that she had no urgency of going quickly. Took her sweet ole time

Roxanne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
5

Nothing. Can sure tell that there is an emphasis on customer service at this facility. Miss Judy is very helpful and friendly even the new CS young lady was great. Young men in the yard are awesome also.

JEFF M. 
Évaluation :
4

Quick and easy rental.

KENNETH R. 
Évaluation :
5

Very good service

Sonia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
5

I have rented here before and every time they are totally professional, friendly, caring and have patience with you and your needs. Cowboy

Donald E. 
Évaluation :
5

The people here are very friendly, helpful and professional. This is a very clean and well maintained facility.

Robert R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMORI P. 
Évaluation :
5

Be sure to leave the gas gauge at the same level it was when you picked it up. I used a quarter tank and was charged 36 $. It must be in the contract, but the guy behind the counter never mentioned it. Should have read the contract.

ROBERT C. 
Évaluation :
5

Location is by far BEST U-Haul I have ever used and I will only use their location. Extremely well stocked and managed.

Dan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURENCE M. 
Évaluation :
3

The truck itself was still quite dirty, in particular the cab with there being sticky remnants on the console and lots of dirty and dried mud on the floor. I discovered an open, half-empty handle of tequila on the floor of the cab while driving it. This would have created tremendous issues for me should I have been pulled over while operating that vehicle. The truck was also reported to have a full tank of gas when it only had half a tank.

Nicholas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN H. 
Évaluation :
2

congested area

John B. 
Évaluation :
3

truck reserved for 9.30. Once arrived at the agency, no truck available. Here we are in another agency where we are told that there is no truck because there is no cover available. Finally we got a truck at 10,3 !!!!

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKLIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
1

The driver who delivered the box was an absolute idiot. It took him like half an hour to be able to pull the box up to the curb after trying to remaneuver the van many many times, while being directed by his partner and my husband. Your drivers should not have the inability to simply pull up and park a vehicle. If an inexperienced uhaul driver could do it, why can't your employees? Why did we have to pay 160 $for two idiots who can't even drop off a box on the side of the road without help? Also, we have to pay 100 $for a month of use for a box that we literally had one day? We were told the day after it was delivered it would be picked up. That is not a month of use. Uhaul Sat on delivering the item for almost three weeks and we have to pay for a month. UGuys just are absolutely terrible.

jennifer L. 
Évaluation :
5

Keep doing what you're doing. Staff was great, rental process was streamlined and easy.

Scott J. 
Évaluation :
5

The first place I was sent to on Gladious Boulevard was terrible, I would suggest that you drop this location!

Donald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD ALLEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
4

The truck had a problem when going on i75 I felt the truck was wobbling

Arun P. 
Évaluation :
5

This is NOT about the location but the call center is HORRIBLE!!! I tried to schedule my hitch install online, had questions tried to call location but got into the call center and she helped me get the parts i needed on time to get hitch installed when I needed it to be but then scheduled the appointment on the wrong day, had to call back and get that fixed and once I had the hitch installed she had not ordered all the parts I needed and the location wasn't sure if they had what I needed - the ended up having it but it wasn't on the order! Then later that night I called back to confirm that the location was opened at 7 am on a Saturday (needed some last minute boxes) - again called location got linked into call center and the person told me "THEY THINK" it opened at 7 am. I said that doesn't help me when I need to drive across town to get to the location. She acted like I was putting her out by making sure they opened at 7 am. So the location experience 10 STARS - AWESOME Call center NEGATIVE 10 STARS - HORRIBLE

Barbara T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
5

very smooth transaction.

JOHNNY S. 
Évaluation :
5

I have had many U-Haul experiences and this was by far one of the easiest. No offense but I'd rather just walk in and get my keys and go so that's why your online sign up and pickup is great.

Matthew S. 
Évaluation :
4

a bit pricey, but good and easy.

Jerry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin F. 
Évaluation :
1

Rent the truck several days in advance for a Sunday. I got confirmation and everything, but when I got to the place it wasn't even open on Sundays. I had to go to another place, which they did not have available. In the third place I was able to solve. I had to be in a place at 10 in the morning and I arrived at 1 in the afternoon.

Jose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

berta L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Athena S. 
Évaluation :
5

Very friendly and helpful staff. Pick up and drop off were both done very quickly. Equipment in great shape and clean.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura C. 
Évaluation :
5

Fast efficient friends experience

Anthony K. 
Évaluation :
5

Clean and well maintained equipment. Fast checkout and check In process. Personnel amical.

BRUCE M. 
Évaluation :
5

The guy returning the trailer was super awesome and super helpful

Daniel H. 
Évaluation :
5

Great customer service!!! I sell real estate and stage homes for sale. The cargo van was perfect and they were well aware the white would fit into the cargo van space. My Usual helpers are not available in this worked out fantastic. Also when I checked back in I just followed the directions on that phone and the gentleman who checked me and was very kind and helpful as well. I think it's wonderful that they were so kind especially for all the new people moving to Florida.

Kathryn L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beth H. 
Évaluation :
5

Quick friendly service, with a smile Everyone was polite and helpful.

Jim G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul P. 
Évaluation :
5

Friendly, quick, and explained all my questions.

THOMAS F. 
Évaluation :
5

Nothing, great customer service

FRANK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane M.  |  Expérience générale 
Évaluation :
4

I was told by the Uhaul call center that my unit was on the first floor. When I arrived I found out all available units were on the second floor, the person in office spoke negatively about the call center always screwing things up, and I would have to carry my boxes up stairs. I was sent out by the office to find it on my own in a sea of buildings. Fortunately Nigel helped us find the right building, helped us get in, and provide guidance on how best to get the boxes out of our truck and up the stairs. I answered yes to the question above about the staff being friendly and helpful because Nigel truly was. He saved what could have been a negative first impression.

Erik J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pat s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Glenn K.  |  Premières impressions 
Évaluation :
3

I had requested online, along with my truck rental, a spacious storage unit so there would be no issues getting all my stuff in. The clerk, although courteous, told me storage units are on a first come first serve basis. That is not the impression chicken on the website.cthe storage unit I was given was very small and on the 2 nd floor.

Diane M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe o.  |  Premières impressions 
Évaluation :
3

I reserved a 10X10 Got an 8x8 because my reservation wasn't available upon arrival. I instead got an 8x8 2nd story locker. Will be using my free month and moving to a location that actually has the product I need. Epic waste of time and money. The staff was super friendly and courteous. The manager however is not an honest person.

TRACY F.  |  Premières impressions 
Évaluation :
5

I wrote the comment about Michael last week from when I used this uhaul. Again outstanding service great people you have working for you. Both in the office and the people working on the lot 10/10. Would go here again and reccomend to anyone who needs a uhaul or storage.

Michael M.  |  Expérience générale 
Évaluation :
5

The GM was absolutely wonderful. The entire staff has made my experience, from my storage unit to my moving needs, the smoothest I have ever had.

danielle b.  |  Expérience générale 
Évaluation :
4

Unit B45 lights were not working making it difficult to use at night. When I inquired about a unit, I specifically asked for 1st floor with no stairs. Unfortunately, when I got there, that wasn't the case, and no other unit was available.

Deborah T.  |  Expérience générale 
Évaluation :
4

Units are extremely difficult to get furniture into..unit B45 Lights were broken and I was told I had a first floor unit..B 45 is up stairs

Deborah T.  |  Premières impressions 
Évaluation :
5

Free storage for aaaaa wholllleeee month and the staff was upset nice I had a great experience dealing with uhaul it made moving so much more fun

yazan q.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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